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Senior Business Analyst Life & Annuities

Onsite in WDM office 4 days a week

Contract

Overview:

We are seeking an experienced Senior Business Systems Analyst (AI Enablement) to support ***’s AI transformation initiatives. This role will partner with ***’s BSA team, IT leadership, and PMO to understand current SDLC processes, identify pain points, gaps, and inconsistencies across teams, and translate findings into a more streamlined, AI-enabled operating model.

The BSA will assess our current requirements elicitation process and help define how an AI-infused approach can significantly improve the thoroughness, completeness, and quality of user requirements specifically for consumption by an AI coding agent. This includes identifying cross-system dependencies, non-functional requirements, and user personas from initial requirement elicitation through Jira story creation. This role will help transform our BSA capabilities by leveraging custom-built AI solutions to accelerate cycle time, improve consistency, and reduce downstream rework.

This role will also define measurable success criteria and develop metrics to evaluate process improvements and AI impact across the SDLC: gathering requirements across several other SDLC-related AI initiatives and provide light project management support across multiple AI workstreams.

Key Responsibilities

Assess current BA workflows, documentation standards, and impact analysis processes from user requirement elicitation through Jira story creation, identifying gaps, redundancies, inconsistencies and improvements across teams.

Identify friction points and define AI-enabled use cases with measurable business outcomes.

Drive feedback loops for AI proofs of concept (POCs) delivered to teams by gathering structured user input, measuring adoption and effectiveness, and incorporating insights into iterative improvements.

Develop clear, actionable requirements including user stories, acceptance criteria, non-functional requirements, personas, and upstream/downstream system impacts.

Determine and help establish processes or patterns to ensure user requirements align with current system capabilities. Proactively identify cross-system dependencies, technical constraints, gaps, and system limitations in collaboration with engineering teams to ensure requirements are technically feasible and implementation-ready.

Support backlog grooming, sprint planning, demos, and pilot validation sessions.

Track progress across multiple AI initiatives, manage dependencies and risks, and maintain clear stakeholder communication.

Develop and maintain lightweight project plans, timelines, and status reporting to ensure AI initiatives remain aligned with business priorities and strategic objectives.

Required Qualifications

5+ years of Business Analysis or Business Systems Analysis experience in technology or software environments.

Strong requirements elicitation, documentation, and facilitation skills.

Experience working in Agile environments with cross-functional teams.

Practical familiarity with AI tools (e.g., Claude Code CLI, ChatGPT, Copilot) and understanding of AI concepts (LLMs, prompt engineering, AI governance, and AI risk considerations).

Strong systems thinking, structured communication, and stakeholder management skills.

Preferred Experience

Experience implementing AI or automation solutions within enterprise environments.

Familiarity with AWS AI services (e.g., AWS Bedrock) or other enterprise AI platforms.

Familiarity with Jira, Confluence, GitHub, or similar SDLC ecosystems.

Experience supporting PMO processes or managing multiple concurrent initiatives along with a functional understanding of Agile practices.

Financial services or insurance industry experience.

Success Measures

Successful delivery of an AI-enabled solution for ***’s BSA team.

Improved BA workflow efficiency, quality, and consistency.

High-quality, implementation-ready requirements that reduce downstream rework and delivery thrash.

Effective coordination, transparency, and measurable progress across AI initiatives.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Job Description

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:

• 
  
• Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
  
• Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
  
• Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
  
• Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
  

This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.

Duties and Responsibilities

• 
  
• Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
  
• Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
  
• Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
  
• Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
  
• Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
  
• Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
  
• Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
  
• Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
  
• Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
  
• Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
  

Required Qualifications

• 
  
• Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
  
• 5+ years of proven experience developing and deploying production-grade AI/ML systems.
  
• Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
  
• Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
  
• Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
  
• Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
  
• Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
  
• Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
  

Preferred Qualifications:

• 
  
• Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
  
• Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
  
• Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
  
• Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
  
• Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
  
• Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
  
• Experience in regulated industries or environments requiring strict compliance and data governance standards.
  

Role:

The Technical Product Manager, Functional AI, will lead the definition and delivery of AI solutions that transform our core business functions, including Finance, HR, Legal, Marketing, and others. This role bridges functional expertise and technical execution—partnering with business leaders to identify opportunities, shaping requirements into scalable AI solutions, and ensuring adoption that delivers measurable value. The Technical Product Manager will collaborate closely with engineers and data teams to design, pilot, and scale solutions, while maintaining clear visibility into ROI and impact for leadership. Success in this role requires strong product management discipline, applied AI expertise, and the ability to translate complex technical concepts into business outcomes.

Responsibilities:

Product Management & Business Partnership:

• Lead discovery and scoping sessions with business stakeholders across corporate functions (Finance, HR, Marketing, etc.) to identify high-value AI opportunities.
• Build strong relationships with functional leaders to understand workflows, pain points, and success measures.
• Translate business requirements into clear technical requirements that guide design, engineering, and vendor evaluation.
• Drive user experience design by ensuring solutions are intuitive, accessible, and aligned with employee needs.
• Prepare clear documentation of requirements, workflows, and decision rationale to support transparent delivery.
• Lead Agile sprint planning, backlog grooming, and retrospectives to ensure timely and high-quality delivery of product features in collaboration with cross-functional teams.

AI Solution Design & Delivery Support:

• Partner with engineers to shape solution approaches, balancing build/buy/partner considerations.
• Contribute to solution architecture discussions, ensuring designs are scalable, secure, and compliant with standards.
• Collaborate closely with delivery teams to validate functionality against requirements, proactively evaluate feature effectiveness and accuracy, and resolve scope or design ambiguities to ensure product quality and alignment with user needs.
• Support testing, pilot deployment, and adoption efforts, incorporating user feedback into iterative improvements.
• Document and communicate lessons learned, value metrics, and impact stories to demonstrate business outcomes.

Value & Impact Measurement:

• Define success metrics and measurable outcomes for each AI initiative in partnership with business stakeholders.
• Work closely with the Data Analytics team to design and maintain value tracking reports and dashboards.
• Monitor adoption, efficiency gains, and ROI, and proactively identify areas for improvement.
• Present value realization updates to leadership, ensuring clear visibility into the business impact of AI solutions.

Qualifications:

• At least 5 years of experience in technical product management with a minimum of 2 years in AI-related products.
• Bachelor’s and Master’s in Computer Science, Physics, Engineering, or associated quantitative fields.
• Have proven experience and knowledge of corporate functions (Finance, HR, Legal, Marketing, etc.)
• Exceptional facilitation and communication skills—comfortable running discovery sessions, white-boarding with PMs, and demoing prototypes to senior leaders.
• Demonstrated product-management mindset: roadmap ownership, KPI definition, and budget/risk trade-off communication.
• Hands-on experience leading change initiatives and measuring adoption by teams.
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to articulate technical concepts to non-technical stakeholders
• Deep understanding of AI applications, tools, and methodologies
• Proven ability to apply AI/ML techniques (e.g., NLP, document intelligence, predictive modeling, generative AI) to solve business problems in corporate functions.
• Hands-on experience with modern AI/ML tools and platforms (e.g., OpenAI, Azure AI, AWS SageMaker, AWS Bedrock or similar).
• Familiarity with the latest trends in AI (e.g., agentic AI, multimodal models, RAG) and ability to evaluate their relevance for client use cases.

Job Summary
HellermannTyton North America (HT NA) is accelerating the use of Artificial Intelligence to unlock capacity, improve quality, and fuel growth across North America. As the AI Program Manager, you will build and run a program of AI initiatives that create efficiencies by automating repetitive tasks and removing process waste. You will partner with Operations, Sales, Marketing, IT, HR, and Finance to select the right problems, deliver measurable outcomes quickly, and scale wins across plant sites to increase revenue, reduce cost, and eliminate waste. This will be achieved while maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions, and required documentation.

What You'll Do

Opportunity Discovery

• 
  
  
• Conduct stakeholder interviews to capture business objectives and constraints; translate high-level goals into clear, actionable AI project requirements.
  
  
• Build simple business cases with the respective departments; baseline current performance, and quantify benefits
  
  

Program Management

• 
  
  
• Work with Business Stakeholders to prioritize initiatives by value, impact, labor hour avoidance, and risk mitigation.
  
  
• Prioritize AI program and project roadmap into short, iterative deliverables; prioritize delivery based on business impact and feasibility.
  
  
• Run stage-gated delivery (scope pilot scale) aligned to HellermannTyton COE project governance; set decision forums, risk controls, and incremental results.
  
  
• Work with Business and IT to develop data and IT infrastructure and tools to support AI program roadmap.
  
  

Delivery

• 
  
  
• Ensure ownership of agents and AI workflows are transitioned to business stakeholders within the business.
  
  
• Engage with change management to ensure AI projects are accepted, and AI becomes integrated into processes such that AI becomes "the way we work."
  
  
• Make value visible and auditable. Track and report on program benefit metrics such as savings, improved experience, reduced waste, efficiency improvements, etc.
  
  
• Share AI knowledge to upskill the organization. Coach stakeholders to see AI use cases in the processes.
  
  

Governance

• 
  
  
• Partner with Legal/HR on data privacy and AI use policies.
  
  
• Ensure solutions comply with IT corporate cybersecurity and risk guidelines.
  
  

Success in this role will require:

• 
  
  
• Collaboration & Communication
  
  
• Adaptability
  
  
• Problem Solving
  
  
• Analytical Thinking
  
  
• Business Acumen
  
  

What You'll Bring

• 
  
  
• Bachelor's degree in Project/Program Management, Engineering, Manufacturing, Computer Science, Data/Analytics, or related field.
  
  
• 3+ years leading data/AI/automation programs with manufacturing operations; proven track record delivering hard dollar benefits and labor hour avoidance.
  
  
• Mastery of program management (business cases, roadmaps, stage gates, financials).
  
  
• Excellent stakeholder communication and leadership across Operations, Sales, Marketing, IT, HR, and Finance.
  
  

Preferred Qualifications

• 
  
  
• Background manufacturing or associated environments.
  
  
• Lean / Six Sigma certification; experience embedding AI within continuous improvement programs.
  
  
• Experience with AI Tools (MS CoPilot Studio, MS Fabric, MS Azure Foundry)
  
  

By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.

HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Location: Chicago, Akron, Arlington, Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boston, Buffalo, Charleston, Charlotte, Chattanooga, Chicago, Cincinnati, Cleveland, Columbia, Columbus, Dallas,Denver, Des Moines, Detroit, Edison, Fort Worth, Grand Rapids, Greenville, Hartford, Hoboken, Honolulu, Houston, Indianapolis, Irvine, Jacksonville, Kansas City, LA, Las Vegas, Louisville, McLean, Memphis, Miami, Milwaukee, Minneapolis, Nashville, New Orland, New York, Oklahoma, Orlando, Palo Alto, Philadelphia, Phoenix, Pittsburgh, Pleasanton, Portland, Providence, Raleigh, Richmond, Rochester, Rogers, Sacramento, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Secaucus, Stamford, St. Louis, Syracuse, Tallahassee, Tampa, Toledo, Tucson, Tulsa, Washington DC, Westlake village, Winston-Salem

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Whole industries have been disrupted and transformed in recent years by changing technologies, advanced analytics and the need for better insight. EY is helping businesses realize the value they can gain from their IT investments. We deliver exceptional client service — providing advice on how technology, finance process efficiency and enterprise intelligence contribute to performance improvement, as well as how IT can act as a multiplying effect during major program transformations.

The AI Finance Senior Manager is a crucial role responsible for supporting the Finance Applications Data Lead in executing the overall data management strategy for finance applications. The successful candidate will leverage their deep expertise finance applications (planning, reporting, close/consolidation) coupled with deep skills in enterprise data management, data governance, data quality, master data management, Machine Learning, and Generative AI (Gen AI) to support key finance personas. One of the key responsibilities will focus on developing and implementing our “FDL consulting blueprint” service offering, with the goal of creating an industry agnostic data model which can be utilized as a starting point and be extended ensure data consistency and interoperability across finance applications. The successful candidate will work closely with the Data Lead and the Product Owner for the FDL to ensure that the FDL Blueprint is designed on a foundation of accurate, consistent, and reliable finance application data architecture, enabling informed decision-making.

The AI Finance Senior Manager will work closely with finance, IT, and data science teams to support the effective management and utilization of finance application data, harnessing the power of Machine Learning, Gen AI, and Azure data technologies to drive innovation and business value through the development and implementation of the EY AI Finance solution offering.

As a Senior Manager, you will play a pivotal role in leading engagement delivery and managing client relationships. Your time will be spent across various responsibilities, including:

• 
  

• Leading the design and delivery of system architecture solutions in collaboration with technical teams.

  
  

• Tailoring technology platforms to business processes, ensuring clients maximize their investment through effective use and continuous improvement.

  
  

• Managing complex processes, solutions, and projects while maintaining a focus on quality and risk management.

  
  

• 
  

• Proven ability to manage and deliver complex solutions.

  
  

• Fostering relationships with client personnel at appropriate levels. Consistently running and delivering quality client services. Driving high-quality work products within expected time frames and on budget.

  
  

• Monitoring progress, managing risk and confirming that key stakeholders are kept informed about progress and expected outcomes.

  
  

• Managing expectations of client service delivery.

  
  

• Effectively managing and motivating client engagement teams with diverse skills and backgrounds. Providing constructive on- the- job feedback/coaching to team members.

  
  

• Fostering an innovative and inclusive team-oriented work environment. Playing an active role in the counselling and mentoring of junior consultants within the organization.

  
  

• Supporting Data Management Strategy Execution, including helping execute the overall data management strategy for finance applications

  
  

• Defining data requirements, data architecture, and data models for finance applications, considering the potential of Machine Learning and Gen AI technologies

  
  

• Leading the design and implementation of an extensible common information model for the FDL Blueprint

  
  

• Developing and maintaining documentation, including data dictionaries, entity-relationship diagrams, and data lineage maps

  
  

• Leading the development and implementation of our FDL Blueprint solution offering, ensuring scalability, performance, and security

  
  

• Collaborating with data scientists and finance SMR’s across service lines to identify opportunities for applying Machine Learning and Gen AI techniques to finance applications/personas and extend the FDL

  
  

• Supporting the establishment and maintenance of a robust data governance framework for the FDL

  
  

• Staying current with the latest advancements in Machine Learning, Gen AI, Data Management and Azure technologies and identifying and implementing innovative solutions that drive efficiency, accuracy, and insights for finance applications

  
  

• Ability to travel as required for client engagements and project needs.

  
  

• 
  

• Bachelor\'s degree in Finance, Accounting, Business, Computer Science

  
  

• Minimum of seven years of progressive experience in Financial Planning & Analysis (FP&A), with demonstrated expertise in:

  
  

• Strategic financial planning, budgeting, and forecasting processes

  
  

• Financial modeling and scenario analysis

  
  

• Variance analysis and management reporting

  
  

• Cross-functional collaboration with business stakeholders

  
  

• Strong proficiency with EPM (Enterprise Performance Management) platforms, including hands-on experience with solutions such as:

  
  

• Anaplan (Certified Model Builder preferred)

  
  

• Oracle EPM Cloud Suite (PBCS, ePBCS, FCCS)

  
  

• Oracle Hyperion

  
  

• OneStream, Tagetik, or similar platforms

  
  

• Solid understanding of financial data architecture and governance, including:

  
  

• Financial data modeling and dimensional design

  
  

• Chart of accounts structuring and hierarchy management

  
  

• Data quality standards and reconciliation processes

  
  

• Master data management for finance applications

  
  

• Knowledge of finance applications including financial modeling (PnL, Balance Sheet, Cash Flow)

  
  

• Excellent communication, collaboration, and problem-solving skills

  
  

• Ability to work effectively in a fast-paced, dynamic environment, supporting the adoption and implementation of emerging technologies

  
  

• Strong business skills including relationship management, commercial awareness, and communication.

  
  

• Strong analytical and problem solving skills as well as excellent oral and written communication skills

  
  

• A willingness to travel to meet client needs.

  
  

• 
  

• Degree emphasis in Finance, Accounting, Economics, Business, Computer Science, MIS, or IT preferred

  
  

• A strong ability to adapt to changing technology landscapes and stay ahead of industry trends.

  
  

• Exceptional interpersonal skills to foster team collaboration and client trust.

  
  

• A proactive approach to problem-solving and decision-making.

  
  

• Experience in leading diverse teams in dynamic environments.

  
  

We seek top performers with a blend of technical expertise and strategic business acumen. Candidates should be adaptive, proactive, and committed to driving innovative technology solutions that propel the business forward. Strong managerial skills and a continual desire to improve both technical and soft skills are essential to meet the evolving demands of the industry.

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• 
  

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

  
  

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

  
  

• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  
  

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at

Hands-On Product Manager — AI-Native Recruiting Platform (HireHQ)

Build the AI operating system for recruiting.

HireHQ is building the next generation AI-native recruiting platform — one that eliminates manual recruiter workflows and replaces them with intelligent automation, AI copilots, and decision intelligence.

Traditional ATS platforms were built for record keeping.

HireHQ is building a recruiting operating system that helps companies find, evaluate, and hire the best talent faster.

We are looking for a highly hands-on Product Manager who can help design and ship this future.

This is not a traditional PM role. You won’t just write tickets and manage roadmaps.

You will:

• Prototype product ideas yourself
• Use AI tools to rapidly build concepts
• Work directly with engineers
• Drive automation across recruiting workflows
• Ship AI-native features quickly

If you like building products at the intersection of AI, automation, and recruiting, you’ll thrive here.

What You'll Work On

You’ll help build core capabilities of the HireHQ recruiting platform, including:

AI Candidate Discovery

• AI-powered candidate search
• Intelligent candidate matching
• Automated candidate enrichment
• Talent graph and candidate insights

AI Screening & Evaluation

• Resume and profile understanding
• AI candidate scoring and ranking
• Interview intelligence and summarization
• Automated screening workflows

Recruiter Copilots

• AI recruiter assistants
• Automated outreach generation
• Pipeline prioritization
• Smart next-action recommendations

Candidate Experience

• AI-powered communication
• Automated follow-ups
• Interview scheduling automation
• Candidate journey insights

Recruiting Automation

• Workflow orchestration across the hiring pipeline
• Intelligent routing and task automation
• AI-driven pipeline management
• Recruiter productivity tools

Our goal is simple:

Reduce manual recruiting work by 80% while improving hiring outcomes.

What You'll Actually Do

You will operate like a product builder.

Ship Products

• Own product areas end-to-end
• Work directly with engineers to design solutions
• Move from idea → prototype → shipped feature quickly

Prototype With AI

You’ll actively use tools like:

• Cursor
• GitHub Copilot
• Claude
• ChatGPT
• Figma

to rapidly create:

• product mockups
• workflows
• prototypes
• PRDs
• user stories
• experimentation plans

We expect PMs to use AI as a force multiplier, not just write docs.

Design AI-Native Workflows

You'll help design product systems that use:

• LLMs
• semantic search
• embeddings
• candidate matching
• summarization
• automation engines

to eliminate manual recruiting work.

Drive Automation

You will constantly ask:

"Why is a human doing this?"

Then build systems that automate it.

Work Extremely Closely With Engineering

You will collaborate daily with engineers to:

• shape product architecture
• refine technical tradeoffs
• ship features quickly
• iterate with real customer feedback

What We're Looking For

Experience

• 5+ years in product management
• Experience building recruiting or HR tech products

Examples include:

• Applicant Tracking Systems (ATS)
• Recruiting CRM platforms
• Candidate engagement tools
• Talent sourcing platforms
• Interview platforms
• Talent intelligence platforms

You deeply understand how recruiting actually works.

AI Product Thinking

You’ve helped build or design AI-enabled product capabilities, such as:

• candidate matching
• screening automation
• workflow automation
• recommendation systems
• AI copilots
• search and ranking systems

Builder Mindset

You like creating things, not just planning them.

You are comfortable:

• prototyping ideas
• creating workflows
• building product concepts independently
• using AI tools to accelerate execution

Comfort With Ambiguity

This is a startup environment.

You should enjoy:

• fast iteration
• unclear problems
• ownership
• shipping quickly

Strong Candidates Often

• Previously worked at HR tech or recruiting tech companies
• Have built ATS or recruiting workflow products
• Use AI tools daily for product development
• Think about automation and workflow intelligence
• Care deeply about shipping useful products quickly

What Success Looks Like

Within your first 3 months:

• Recruiters using HireHQ spend dramatically less time on manual tasks
• AI features automate key recruiting workflows
• Customers rely on AI insights to prioritize candidates
• Recruiters move from administrative work → strategic hiring

Why This Role Is Different

Most recruiting software was designed 15–20 years ago.

HireHQ is rebuilding recruiting software from the ground up using:

• AI agents
• workflow automation
• intelligent candidate matching
• recruiter copilots

This role is an opportunity to help build the AI operating system for hiring.

Director of AI

Location: Chicago, IL (Remote Eligible – must be US based)

Salary: $250,000 – 280,000 base + bonus

We’re partnering with a global education technology company undergoing a major transformation from a traditional publisher into a data and AI driven digital learning platform. The organization is investing heavily in AI and advanced data capabilities to deliver personalized learning experiences at global scale.

They are hiring a Director of AI to lead a team of AI researchers and data scientists responsible for developing and deploying advanced machine learning and Generative AI solutions across the enterprise.

The Role:

This is a highly strategic role that combines technical leadership, team management, and hands-on architectural oversight. The Director of AI will help define the long-term AI roadmap while working closely with product, engineering, and business stakeholders to bring production AI systems to life.

What you’ll do:

• Lead and grow a team of AI researchers and data scientists, providing technical mentorship and career development
• Define and execute the AI strategy and roadmap, with a strong focus on Generative AI capabilities
• Partner with product, engineering, and business teams to identify high-impact AI opportunities
• Oversee the design, development, and deployment of production-grade AI and ML systems
• Translate complex technical work into clear insights for both technical and executive stakeholders
• Manage project timelines, priorities, and team resources to ensure successful delivery of AI initiatives

What They’re Looking For

• PhD in Artificial Intelligence, Data Science, Computer Science, or a related technical field
• 8+ years of experience in AI, machine learning, or data science
• Proven experience leading teams of AI researchers or data scientists
• Deep expertise in machine learning, AI systems, and Generative AI technologies
• Strong communication skills with the ability to present technical concepts to senior leadership
• Experience collaborating cross-functionally with product, engineering, and business teams

Nice to Have

• Experience deploying Generative AI solutions in production environments
• Experience working in large-scale technology or digital product organizations
• Exposure to education technology or learning platforms

This role offers the opportunity to shape the AI strategy for a global platform impacting millions of learners worldwide, while leading a highly technical team working on cutting-edge machine learning systems.

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

Rite-Hite is a global leader in industrial safety and efficiency solutions. As part of our digital transformation journey, we are seeking a Systems Architect, Edge AI/ML to help build and scale intelligent systems that deliver real-time insights, automation support, and customer value at the edge of industrial environments.

The Systems Architect, Edge AI/ML is responsible for defining and guiding the architecture for artificial intelligence and machine learning deployed on devices and edge platforms. This role ensures that AI/ML solutions are scalable, reliable, secure, and aligned with enterprise product and platform objectives.

The architect partners closely with product management, device and edge software teams, data and cloud teams, and digital solution leaders to translate business and customer requirements into robust AI/ML foundations that enable consistent behavior, efficient lifecycle management, and high-quality user experiences across industrial environments.

CORE RESPONSIBILITIES

• Define and maintain reference architectures, design patterns, and standards for deploying AI and ML models on edge devices and platforms.
• Establish common approaches for data ingestion, feature pipelines, model inference, performance optimization, and lifecycle management at the edge.
• Ensure architectural decisions support real-time operation, scalability, reliability, safety, and security.

• Drive the strategic use of AI and ML at the edge by establishing repeatable patterns for model development, deployment, monitoring, and update.
• Own a portion of the internal technology radar related to AI/ML, edge analytics, and sensing technologies.
• Foster a culture of responsible, ethical, and transparent AI practices aligned with cybersecurity, privacy, and safety requirements.

• Partner with product management and engineering teams to enable AI-driven capabilities such as condition monitoring, vision-based sensing, anomaly detection, and predictive insights.
• Guide architectural decisions related to edge compute constraints, sensor integration, and real-time inference workloads.
• Promote reuse and consistency of AI/ML components across products and platforms.

• Define patterns for integration between edge AI/ML solutions, device software, hybrid mobile applications, and enterprise or cloud-based platforms.
• Ensure solutions support online, offline, and hybrid deployment models common in industrial environments.
• Promote interoperability with internal systems and approved third-party technologies.

• Define secure-by-design and safety-aligned principles for AI/ML model deployment and operation at the edge.
• Ensure alignment with applicable safety, quality, and industrial cybersecurity standards.
• Participate in architecture and design reviews to assess risk, resilience, and compliance.

• Collaborate across product management, device and edge software, data science, cloud platforms, manufacturing, service, and mobile application teams.
• Provide technical leadership, mentorship, and guidance to engineers and teams working with AI/ML technologies.
• Serve as a technical advisor in strategic customer conversations and enterprise implementations when appropriate.

• This role does not have direct reports but is expected to provide technical leadership and architectural guidance across multiple teams.

QUALIFICATIONS

Education & Experience

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Data Science, or a related technical field required; Master's degree preferred.
• 8+ years of experience delivering AI/ML-enabled solutions, with demonstrated experience deploying models in edge or resource-constrained environments.
• Experience with industrial, connected, or safety-critical systems preferred.

Knowledge / Skill Requirements

• Strong understanding of AI/ML architectures, model lifecycle management, and real-time inference at the edge.
• Experience designing systems that balance performance, accuracy, latency, and resource constraints.
• Ability to think systemically across sensors, devices, edge platforms, mobile applications, and cloud services.
• Strong communication skills and ability to influence cross-functional stakeholders.
• Familiarity with industrial automation, IoT ecosystems, or computer vision is a plus.

Leadership & Collaboration:

• Visionary technical leader who can inspire cross-functional teams and align stakeholders to a shared product vision.
• Exceptional communicator across technical and non-technical audiences.
• Committed to data-driven decision-making and delivery excellence.

Why Join Rite-Hite Digital Solutions?

As a technology leader within a globally trusted industrial brand, you will play a pivotal role in shaping how AI and machine learning are applied safely and effectively in real-world environments. Your work will help customers improve safety, productivity, and uptime through intelligent, edge-driven solutions that deliver measurable operational impact.

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Role: Product Manager - Sales and Support Tech with Generative AI / Agentic AI

Duration: 12 months

Location: San Jose, CA (Hybrid)

Job Description

We are seeking a dynamic and experienced Product Manager to join our team, focusing on the Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific emphasis and track record on leveraging Generative AI to enhance customer experience and drive business growth.

Key Responsibilities:

• Product Strategy and Vision: Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating Generative AI capabilities to innovate and improve customer interactions.

• Market Research and Analysis: Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning.

• Roadmap Development: Create and maintain a detailed 4-quarterly product roadmap th aligns with business objectives and customer needs. Prioritize features and enhancements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional stakeholders.

• Cross-functional Collaboration: Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies.

• Customer Engagement: Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Use this feedback to drive continuous improvement and innovation.

• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions.

• Generative AI / Agentic AI Integration: Leverage Generative AI / Agentic AI technologies to develop innovative solutions that enhance sales and support processes. Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency

Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a plus.

• Experience: Minimum of 7 years of product management experience, with a focus on Sales and Support technologies. Proven track record of successfully launching and managing products.

• Technical Skills: Strong understanding and track record of implementing Generative AI / Agentic AI technologies and their applications in the Sales and Support domain. Experience with AI/ML frameworks and tools is highly desirable.

• Experience with Leading AI Platforms: Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable. Familiarity with integrating these platforms into enterprise-scale CRM and support systems is a strong advantage. Demonstrated success in leveraging these technologies to design scalable, intelligent solutions that enhance user productivity, automate workflows, and drive measurable business outcomes will set you apart.

• Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex data and make data-driven decisions.

• Communication Skills: Strong verbal and written communication skills. Ability to effectively communicate with technical and non-technical stakeholders.

• Leadership: Demonstrated leadership skills with the ability to influence and inspire crossfunctional teams. Strong project management skills and attention to detail.

Why Join Us:

• Innovative Environment: Be part of a forward-thinking company that values innovation and creativity. Work on cutting-edge technologies and make a significant impact on the industry.

• Collaborative Culture: Join a collaborative and inclusive team that values diverse perspectives and fosters a culture of continuous learning and growth.

We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.

As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.

At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.

Location: Atlanta (Hybrid)/US (remote)

What You’ll Do

As our Sales Representative, you’ll be on the front lines driving our growth:

• Prospect, pitch, and close deals for our AI technology solution such as our chatbot
• Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
• Represent Commercient at meetings, demos, and events across the US
• Gather insights from the market to help shape our product and sales strategy
• Hit and exceed sales targets while growing your career in a fast-moving company
• Travel to several conferences per year in the US

Who You Are

• Sales hunter with a passion for building relationships and closing deals
• Energetic, ambitious, and motivated by results
• AI enthusiast who likes to learn about AI and stays current with the trends
• Comfortable meeting clients and thriving in a dynamic, less-structured environment
• Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
• 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
• Familiarity with Salesforce, HubSpot, or ERP ecosystems
• Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
• Consultative, high-EQ selling style with technical curiosity
• Comfortable engaging at C-level and VP-level
• Self-starter with strong pipeline discipline and storytelling ability
• Excited about shaping a next-generation AI sales motion
• Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
• Comfortable working independently in a remote team environment
• Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.

Not for you if: you dislike rejection or ambitious goals.

Why Join Us?

• Be a key player in our expansion — your impact is direct and visible
• Work closely with founders and an international team
• Learn and grow in a tech-driven, fast-moving environment
• We have an engaging, collaborative culture focused on succeeding together

Compensation & Perks

• Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
• Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
• Comprehensive Benefits Package
• 401k program with generous company match
• PTO
• Hybrid role based in Atlanta, GA with fully remote option for US-based candidates

About Commercient

Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.

Why Work With Us

• Work remotely with a diverse, supportive, and fun global team
• Be part of an innovative company that embraces cutting-edge technology
• Enjoy learning and development opportunities to grow your career
• Flexible work-life balance and an environment where ideas thrive

Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.