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Job Title: Salesforce Service Cloud Architect
Location: Parsippany, NJ
Interview: Video Interview
Description:
Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
Lead the design of data models, security models, and sharing architectures
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
Create solution blueprints, sequence diagrams, and architecture documentation for development teams
Technical Leadership
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
Enforce governance standards, design patterns, and best practices across all Salesforce projects
Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
Stakeholder & Delivery Management
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
Governance & Quality
Ensure compliance with Salesforce best practices, governor limits, and data security policies
Establish and maintain architecture governance frameworks, technical documentation, and design repositories
Lead performance reviews, scalability assessments, and security audits of Salesforce solutions
Basic Qualifications:
Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication, presentation, and stakeholder management skills
Preferred Qualifications
Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
Personal Attributes
Strategic thinker with a strong problem-solving and analytical mindset
Excellent leadership and team collaboration abilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and communicate effectively with both technical and business audiences
Salesforce Certifications (Mandatory):
Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant
Perform duties to supply dies and die components, in good operational condition, to foundry in accordance with production needs.
- Prepare die kits consisting of dies, covers, bolts, etc. in accordance with job routing and die safety standards, based on scheduled foundry production needs. Remove dies and related components from storage maintaining proper records as to inventory and die movement. Maintain Die Services storage and holding areas in orderly condition.
- Inspect dies and related equipment for dimensional and general condition. Record findings and recommend repairs. Assist in shot blasting and die repair duties.
- Move and deliver dies and die kits to foundries using various forklift trucks and lifting equipment.
- Inspect, clean and spray dies with protective coating upon return from foundry. Return dies to storage, updating inventory records.
- Assist and instruct new employees.
Bachoco Group is a leading multi-business and multiprotein producer, and one of the top ten largest globally, with over 40,000 employees. We offer a wide portfolio of products, including chicken, eggs, pork, beef, pet food, and more. Through Bachoco USA, we deliver high-quality chicken products to the U.S. market, serving retail, food service, and national accounts through our fully integrated operations, which include farms, hatcheries, feed mills, and processing plants.
Join us and be part of our success!
Summary: Works closely with contract Pullet or Breeder producers to produce the maximum number of hatching eggs at the lowest possible cost to ship to Bachoco USA Farms Hatcheries and to monitor and maintain quality bird health.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Maintains an open and working relationship with contract producers.
- Weighs birds according to schedule.
- Administers vaccine on schedule.
- Draws blood according to state and federal programs.
- Monitors farm conditions.
- Monitors bird health.
- Orders feed on a weekly basis.
- Reports farm issues to Pullet or Breeder Manager as needed.
- Makes feed decisions to increase or decrease based on production and weight standards.
- Works closely with hatcheries on the hatchability for each house.
- Qualifies for the company driver program.
- Other duties may be assigned according to program changes, weather conditions, or service area changes.
Supervisory Responsibilities: Directly supervises the Breeder Contract Producers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include appraising performance, addressing complaints, and resolving problems.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations: Must have a valid driver's license and must qualify for the company driving program.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.
An Equal Opportunity Employer to include women, minorities, veterans and persons with disabilities.
*Notice to Third Party Recruitment Agencies: Please note that Bachoco USA and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco USA and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco USA.
Job Title: Field Service Technician
Location: Bakersfield, CA 93301
Pay Rate: $21 per hour
Job Type: Temp to Permanent
Hours: 8:00 AM to 5:00 PM (Mon to Fri)
COVID Requirements: Healthcare locations may require vaccination or exemption documentation.
Driving: Yes, driving is required to go between hospitals and clinics.
Requirements
- Must have a valid driver's license and own vehicle
- Customer Service role with driving required.
- Company car will be provided to temporary worker.
- Customer-service oriented and comfortable interacting with hospital staff and IT.
- Detail-focused, especially with logging activities and completing checklists
- Physically able to walk through large facilities and transport supplies as needed
- Able to perform regular walking through multiple hospital departments
- Capable of light lifting (toner boxes and supplies).
- PPE may be required depending on hospital policy.
Responsibilities
- Provide daily onsite customer service
- Proactively monitor devices across hospital locations
- Deliver toner and supplies as needed
- Perform Key Operator checks to ensure equipment readiness
- Check in with site IT regularly
- Review incoming toner alerts
- Prioritize "no toner" and "low toner" device alerts
- Resolve minor equipment issues when possible
- Log activities and maintain accurate records of completed tasks.
Director of Customer Service & Call Center Operations
The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.
This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.
Key Responsibilities
Patient & Partner Experience Leadership
- Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
- Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
- Oversee service delivery for patients, PCP practices, specialists, and broker partners
- Translate feedback and complaints into measurable service improvements
People Leadership & Culture
- Lead, coach, and develop managers and frontline customer service teams
- Foster a respectful, accountable, and service-driven culture
- Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence
Operations & Performance Management
- Oversee daily contact center operations (phone, digital, portal)
- Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
- Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
- Use data and dashboards to drive continuous improvement
Value-Based Care & Clinical Partnership
- Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
- Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention
Compliance & Systems
- Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
- Partner with IT to optimize telephony, CRM, and contact center technologies
Qualifications
Required:
- Bachelor's degree in Healthcare Administration, Business, or related field preferred
- 7+ years of healthcare customer service or call center leadership experience
- Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
- Proven success leading large frontline service teams
- Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
- Strong understanding of culturally competent service for senior populations
Preferred:
- Experience serving Asian or immigrant senior populations
- Familiarity with EMR, CRM, and workforce management systems
- Lean, Six Sigma, or Service Excellence training
Success Measures
- Improved patient, provider, and broker satisfaction
- Reduced escalations and complaints
- Improved access metrics and first-contact resolution
- Strong employee engagement and retention
AMM BENEFITS
When you join AMM, you're not just getting a job—you're getting a benefits package that puts YOU first:
- Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
- Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
- Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
- Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
- Career Development: Tuition reimbursement to support your education and growth.
- Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!
Job Description
- Identifying logging and resolving IT incidents to restore normal service as quickly as possible This includes troubleshooting issues providing workarounds as escalating complex problems to the appropriate teams
- Handling requests for services like new software installations password resets or access to resources
- Providing guidance and support to users on various IT related topics including software usage hardware troubleshooting and security best practices Contributing to and maintaining a knowledge base to help users resolve issues independently and to improve the efficiency of the service desk
- Effectively communicating with users to understand their needs provide updates on their requests and ensure a positive customer experience 8-10 years in Service Desk Management
Skills
Mandatory Skills: ServiceDesk
The ideal candidate will be responsible for assisting customers, answering inquiries, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or chat Provide accurate information about products and services Resolve customer complaints in a professional and timely manner Maintain customer records and update account information Collaborate with internal teams to address customer needs Requirements: High school diploma or equivalent Previous customer service experience is preferred Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment Basic computer skills
Ability to assist in special projects.
What is expected (essential functions): Proficient in ALL phone and work request dispatch responsibilities.
Ability to fill in for CR 1's on any shift.
Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
Assists with the workflow and assignments for patient transporters.
Leads or participates in projects in support of the department.
Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
Performs all position appropriate duties as required in a competent, professional, and courteous manner.
Knowledge, skills and abilities: Ability to handle difficult situations; providing conflict resolution if necessary.
Excellent customer service skills.
Ability to read and write in the English language.
Proficiency with the Microsoft Office Suite of software.
Ability to comprehend instructions, correspondence, memos, and other forms of verbal and written communications.
Ability to be successful in a stressful, fast-paced environment.
Education: H.S.
Diploma/GED Equivalent.
Experience: 1+ year experience required.
You will handle inquiries, assist with daily office tasks, and help ensure smooth operations.
Key Responsibilities Respond to customer inquiries (phone, email, in-person) Resolve issues professionally and efficiently Perform administrative tasks (data entry, filing, scheduling) Maintain accurate customer records Support day-to-day office operations Requirements Experience in customer service or admin roles Strong communication and organizational skills Basic knowledge of Microsoft Office Ability to multitask and stay detail-oriented
***This role is 100% onsite in the client location in Baltimore, MD
***Maximum pay rate offered is $18/hour on W2
- All inclusive.
Terms of Employment • W2 Contract, 12 Months • This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
• Work Schedule: 08:00 am- 05:00 pm Overview Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.
Responsibilities: • Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.
Required Skills & Experience • Junior Level experience required.
• Need prior large volume of utility call center experience • Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls • Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.
nTech is an equal opportunity employer.
All offers of employment are contingent upon pre-employment background and drug screenings.
Only applicants meeting the above client requirements may be contacted by a Recruiter.
