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Head of Business Operations

Brief Summary

The Head of Business Operations owns the configuration, integrity, and scalability of the company's business operations systems, serving as the bridge between business strategy and technical execution reporting directly to the CEO/Co-Founder. This role is responsible for translating institutional knowledge into scalable business processes,

ensuring data integrity, and enabling the transition from ad-hoc decision making to data-driven workflows. This is a senior management role with individual-contributor responsibilities, broad cross-functional authority, and high executive visibility.

The Head of Business Operations will take a lead role in defining the data architecture, implementing process guardrails, and analyzing operational data to drive strategy. This person acts as the cross-functional orchestrator of the business operations system, collaborating with Sales, Production, and Leadership to extract & refine business logic and codify it into streamlined processes. Success in this role requires a strong backbone to enforce higher standards, and an analytical and systems-thinking mindset to visualize downstream effects.

What Success Looks Like

● All core workflows are analyzable, have entrance/exit criteria, and are governed by continuously improving SOPs

● Leadership can answer key operational questions without ad-hoc data pulls

● Administrative overhead for sales and production staff is measurably reduced through intuitive, user-centric workflow design and automation.

● Data integrity is proactively enforced through automated validation gates, ensuring all transactions reaching Production meet technical completeness standards

● Schema changes follow a formal change process without disruptive production breakage

● Cross-team handoffs show measurable reductions in rework or delays

● Operational reporting has shifted from reactive status checks to predictive insights, providing automated triggers for churn risks and production bottlenecks

Duties & Responsibilities

Requirements Engineering (Internal Product Owner)

● Conduct structured interviews with stakeholders (Sales, Production) to extract complex business logic, transforming qualitative requirements into workflow pipelines, binary system gates, and automation triggers.

● Treat internal tools as a "Product" and internal staff as "Users," conducting user research to ensure workflows are intuitive and reduce friction.

● Act as the liaison between business stakeholders and technical teams to ensure alignment.

● Define, mandate, and manage the company's "Data Dictionary" and Standard Operating

Procedures (SOPs), ensuring a unified language and common framework is adopted across all functional teams.

System Ownership & Platform Governance

● Own the configuration and architecture of the company’s operating platform (currently ), defining object relationships and preventing schema drift.

● Translate strategic business objectives into system logic, automation rules, and workflows to create a scalable operating platform that generates measurable, actionable data.

● Define and enforce strict "Entrance and Exit Criteria" for all business process stages to prevent data errors (the enforcement aspect).

● Manage the change control process for system updates to prevent disruption to active workflows.

Business Intelligence

● Responsible for building decision-grade operational reporting and analysis (but not exploratory data science/research or data engineering).

● Query and analyze cross-functional data to drive strategic business decisions, identify performance gaps, and uncover opportunities for revenue optimization and growth (e.g., ROAS, marketing attribution, churn risks, customer LTV).

● Own and facilitate the weekly business review, working with management and leads to refine reporting and insights across the organization.

● Design and maintain management reporting dashboards to track key performance indicators and operational health.

Decision Authority

This role has final decision authority over the following areas:

● Operating system structure and data definitions

● Workflow stage definitions and gating logic

● Approval or rejection of system changes that affect data integrity

Desired Qualifications & Traits

● Systems Thinker: Possesses strong systems thinking capabilities, naturally visualizing the downstream effects of upstream changes (e.g., how a change in the Sales form affects the Production floor). They prioritize long-term scalability over short-term "hacks."

● Pragmatic Architect: Maintains a pragmatic approach to architecture, balancing "perfection with business utility." They know when to implement a rigid constraint and when to allow manual flexibility, always focused on delivering high-utility features.

● Operational Excellence Steward: Demonstrates operational discipline and the ability to define, promote, and enforce process compliance among diverse teams. They value consistency and predictability and are willing to say "No" when requests threaten system integrity and guide the team to the right trade-off.

● Analytical & Problem-Solving Mindset: Possesses an investigative nature, focusing on finding root causes and proactively hunting for "process leaks" and undefined variables. They validate assumptions with data rather than anecdotes.

● Coach & Change Leader: Possesses high emotional intelligence and the teaching ability to re-program legacy habits. They can explain why a new system is better to resistant teams and guide them through the transition with patience and clarity.

● Ambiguity Simplifier: Has the ability to simplify ambiguity, taking chaotic business inputs and structuring the information into linear, standardized processes.

● Translator & Data-Centric Communicator: Has strong communication skills to fluently bridge the gap, explaining technical constraints to non-technical stakeholders in plain English.

● Detail-Oriented: Is highly detail-oriented, obsessed with consistent naming conventions and data definitions. They notice misalignment in data definitions immediately, ensuring organizational clarity and data integrity.

Experience & Educational Requirements & Preferences

Experience & Educational Background

● 7+ years of experience in Business Operations, Systems Administration, or Data Analysis.

● Bachelor’s degree in Business, Information Systems, or related field required, Master's degree preferred.

● People Management and Team Building

Platform Expertise & Architecture

● Low-Code/No-Code Mastery: Advanced proficiency with Low-Code/No-Code platforms ( , Airtable, Salesforce) is required, including the management of complex automation rules, dependencies, and integration webhooks.

● Business Object Modeling / Relational Database Design: Proven experience designing relational database schemas (One-to-Many, Many-to-Many), specifically including the ability to translate flat spreadsheets into relational objects (e.g., separating "Orders" from "Line Items").

● API & Integration Knowledge: Ability to read API documentation to understand system

capabilities/limitations.

● Lightweight Scripting & Automation (Preferred): Proficiency with basic data-related scripting (Python, SQL) or advanced spreadsheet macros (VBA) to independently manipulate datasets or prototype logic is a strong plus.

Process, Intelligence, & Change Management

● Business Process Modeling (BPM): Experience with Business Process Modeling (BPM), including creating detailed swimlane diagrams to visualize hand-offs and defining strict "Entrance and Exit Criteria" for process stages.

● Business Intelligence (BI) & Reporting: Proficiency in designing Business Intelligence (BI) dashboards and reports, with an understanding of how to structure data for customer segmentation and cohort analysis.

● Change Management & Training: Experience managing change, designing rollout plans, and creating training materials and SOPs for users in a fast-paced environment.

Duties/Responsibilities:

• Provide molecular analysis support for Regulatory Sciences and Registration (DNA extraction, sample weighing, control generation, master mix preparation, PCR plate set up)
• Provide technical support to investigate, develop and/or adapt methods, as needed, to address:
• Molecular technology issues within the laboratory
• New data requirements
• Document experimental protocol, methods and results and prepare data in accordance with government regulatory requirements.
• Maintain record management practices in accordance with Good Laboratory Practices
• Participate in experiments in compliance with Good Laboratory Practice requirements to answer key scientific questions.
• Evaluate technical issues with regard to PCR technologies, research, work with other laboratory personnel to formulate experimental plan, communicate and perform implementation of next steps to address and resolve issue(s) in collaboration with laboratory personnel.
• Maintain laboratory resources, e.g., inventory, safety, calibrations, etc.
• Responsible for adherence to Good Laboratory Practices within the laboratory.
• Follow Standard Operating Procedures (SOPs), methods and worksheets for analytical procedures and equipment such as sample weighing, DNA extraction, reagent preparation, genomic controls and PCR.
• Responsible for equipment maintenance logs (daily, routine and non-routine) for the laboratory.
• Support Regulatory studies related to regulatory trait package preparation.
• Coordinate required research, greenhouse and laboratory efforts to obtain necessary materials (i.e. tissues, reagents, labware) for generation of required data.
• Document and prepare study records.

• • Authorized to work in the U.S.
  • 40 Hour Work Week (Including Evenings and Weekends)
  • Basic Computer Skills
  • Highly developed communication skills - bilingual a plus!
  • Carwash experience to understand industry-specific challenges and opportunities preferred
  • 8th Grade Proficiency or Above

• • Able to lift at least 50lbs.
  • Ability to be on your feet for at least 8 hours at a time.
  • Mobility to work in areas that require kneeling, crouching, or crawling.
  • Capable of working in both extreme weather elements - hot and cold

• • Consistently meets sales and quality metrics
  • A keen eye for detail
  • Answer questions regarding car wash services and plans
  • Process payment transactions
  • Maintain a safe and clean work area; keep alert for potential hazards
  • Other duties as assigned

Competitive Sign-On Bonus Available for All Qualified Candidates 

Do you want to join an organization that invests in you as a(an) Radiology Technologist? At TriStar Summit Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

The Radiologic Technologist performs diagnostic imaging exams while providing the highest level of customer service and image quality. This role involves coordinating daily operations, supervising staff, and ensuring the delivery of compassionate, holistic care that supports the rights and dignity of all patients.

What You'll Do in This Role

• Follow quality assurance guidelines and maintain patient confidentiality by adhering to all HIPAA privacy regulations and hospital policies.

• Protect patients and employees by strictly adhering to infection control protocols, safety regulations, and emergency procedures for drug reactions or first aid.

• Ensure the proper operation of radiology equipment through preventive maintenance, troubleshooting malfunctions, and evaluating new techniques.

• Perform all requested radiographic examinations as ordered by physicians, ensuring high-quality images that meet site-specific standards and density requirements.

• Prepare and position patients for procedures, using immobilization devices and adjusting equipment controls to set proper exposure factors.

• Maintain patient comfort and safety during transport and throughout the exam, reducing patient anxiety through clear explanations and answering questions.

• Administer contrast agents under the guidance of the site Radiologist and practice radiation protection techniques to minimize exposure for patients and staff.

• Document patient care services accurately in department records and address any care-related problems with appropriate decision-making.

• Maintain a clean and professional working environment while participating in professional development through workshops and societies.

What Qualifications You'll Need

• Must be a graduate of an accredited education program in Radiologic Technology.

• ARRT R.T. (R) certification is required (or must be registry eligible and obtain ARRT within 12 months of hire date).

• Current Basic Life Support (BLS) certification (or must be obtained within 30 days of hire).

• Ability to work cooperatively with all facility healthcare professionals and contribute to a team-oriented environment.

• Strong technical knowledge of radiography equipment, patient positioning, and diagnostic imaging standards.

TriStar Summit Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

TriStar Summit is a 230+ bed comprehensive facility. We serve Davidson, Wilson and surrounding counties. We include a Level III Trauma Center. We offer a full array of acute care services. These include cardiology, oncology, orthopaedics/spine, rehabilitation and women’s services. We are an Accredited Chest Pain Center with PCI. We are a Primary Stroke Center. TriStar Summit is a leading provider of emergency heart and stroke care.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Radiology Technologist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Kelly Science and Clinical FSP is currently seeking a R&D Support Specialist for a long-term engagement in the US with one of our clients in Summit, New Jersey. This is a hybrid position with 3 days on site weekly.

This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you may be eligible for Medical, Dental, Vision, 401K and a variety of other benefits to choose from. You may also be eligible for paid time off, including holiday, vacation, and sick/personal time.

Fraudulent Applications: All information provided during the application process will be verified. Misrepresentation of credentials, identity fraud, or use of proxy interviewers will result in immediate disqualification and may be reported to appropriate authorities.

Position Overview:

The R&D Support Specialist role provides comprehensive administrative and operational support for the FEI/Skin Health team, focusing on supplier engagement, financial oversight, and talent acquisition processes. The ideal candidate will play a pivotal role in ensuring smooth procurement, accurate budget and invoice management, and effective coordination of onboarding and recruitment activities.

Key Responsibilities:

Supplier Approval and Onboarding Support:

• Coordinate with new suppliers to ensure timely completion of onboarding documents and compliance forms.
• Serve as a point of contact for suppliers during the approval process, answering queries and resolving issues.
• Maintain detailed records of supplier approvals and contracts – liaise with procurement as needed

Contracting and Purchase Order Management:

• Support the drafting, review, and processing of supplier contracts in collaboration with internal legal and procurement teams.
• Create and manage purchase orders, ensuring proper coding and authorization according to company policies.
• Monitor and follow up on outstanding contracts, PO status, and renewals.

Financial Administration and Tracking:

• Collaborate with team leads to maintain the FEI budget within financial management tools.
• Track quarterly invoicing, budget allocations, and identify discrepancies for prompt resolution.
• Prepare routine financial reports and dashboards for management review.

Talent Acquisition Support:

• Assist HR and hiring managers with job postings, resume screening, and interview scheduling.
• Organize panel interviews, coordinate feedback collection, and support onboarding logistics for new hires.

General Administrative Support:

• Handle ad-hoc tasks as needed, including meeting coordination, document preparation, and other operational requests.

Education Requirements:

• Bachelor’s degree or applicable experience in lieu of degree (Business Administration, Finance, Human Resources, Supply Chain Management, or a related field)
• Advanced degree or relevant certifications (e.g., Certified Administrative Professional, SHRM-CP) a plus.

Experience Requirements:

• 2-4 years of experience in administrative support, procurement, contract management, or financial operations (preferably within a corporate or innovation environment).
• Experience with financial management software and procurement tools required; familiarity with PO processes, system management.
• Prior experience supporting HR/talent acquisition functions is an asset.

Desired Skills and Qualities:

• Excellent organizational and communication skills.
• High attention to detail and accuracy in financial documentation.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proactive attitude – eager to act with urgency to resolve issues, maintain smooth processes, and provide top-tier support to all internal groups.
• Strong teamwork and problem-solving orientation.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with SharePoint and procurement platforms preferred.

Join our team as a Client Operations Associate and become the backbone of our sales operations. You'll handle a wide range of tasks from processing sales orders and invoices to managing returns. Your attention to detail will shine as you calculate freight costs and coordinate shipments, ensuring smooth logistics for our team.

With a focus on collaboration, you'll interact with managers, sales representatives, customers, and vendors to facilitate seamless communication and allow our sales team to exceed our gross margin quota. Additionally, your proactive approach to customer service will be essential as you follow up on orders, provide tracking information, and ensure client satisfaction. If you're ready to play a vital role in driving sales success and delivering exceptional service, this role offers a platform for growth and impact within our team.

Be Ready To…

Order & Transaction Processing

• Actively monitor the incoming requests to process sales orders, purchase orders, invoices, and returns according to company policies and procedures
• Handle RMAs, RTVs, and commercial invoices
• Handle Accounts Receivable follow-up with customers
• Calculate freight costs and coordinate courier/ LTL shipments
• Manage most aspects of inbound purchases for the team

Communication & Customer Service

• Interact with managers, sales representatives, customers, and vendors via email, telephone, and face to face
• Communicate with customers to follow up on orders; send tracking information and credit card receipts

General Support & Special Projects

• Answer phone calls from the inbound company call queue
• Ad hoc projects as assigned

What You Bring to Summit 360:

• Associate or bachelor’s degree preferred
• 1-3 years of experience in an administrative role preferred
• Impeccable attention to detail, accuracy, and organization skills
• Excellent time management, problem solving, and prioritization skills
• Disciplined work ethic with the innate ability to take initiative
• Working knowledge of Microsoft Office Suite
• General understanding of logistics coordination - domestic and international
• Excellent oral and written communication skills
• Exceptional customer service skills
• In depth understanding of and ability to follow processes
• Positive, can-do attitude with a focus on collaboration

What We Do for You:

• Competitive Compensation. We hire well, so we pay well. Why do it any other way?
• Remote Work Environment (with the option for hybrid). Because it works!
• Generous PTO (Paid Time Off) Plan & Paid Holidays. Have a life outside of work! We beg you!
• Medical, Dental, & Vision Benefits. We want our people to be healthy and happy. 
• Company-sponsored long-term disability & life insurance. If something happens, you will not need to worry.  
• 401k. Ensuring that after a long career with us, you will be taken care of.
• Paid Bonding and Pregnancy Leave. As your family grows, we have you covered!
• Casual Dress Policy. We value individuals and individual choice. 
• Modified Summer Schedule. We get our work done in fewer hours so we can start the weekend early.
• Financial assistance for professional development opportunities. We want our company and our people to grow together.
• Fun company-wide outings. Because it’s important to connect outside the office!
• Company Volunteer Opportunities. Help us give back to our community on company time.
• The Best Team! It’s all about the people.

Compensation range: $20-25/ hour

Visit us at   to learn more about our company! 

Open to candidates located near Eagan, MN or Sioux Falls, SD. While this role is eligible to work remotely, there may be instances when the employee is expected to go into our Eagan, MN office.

Summit 360 is an Equal Opportunity Employer. We pride ourselves on hiring the best person for the job, regardless of race, sexual orientation, gender identity, disability, age, veteran status, or national origin. We do not tolerate harassment or discrimination based on these categories.

Position: Marketing Coordinator

Location: Dallas, TX

Summit RE is seeking a Marketing Coordinator to join our growing Dallas team. This is an evolving, junior-level role with significant opportunity for professional growth and the chance to play a key role in expanding the Summit RE brand.

The ideal candidate is creative, detail-oriented, and highly motivated, with strong graphic design and writing skills. This individual will divide their time between producing property marketing materials and supporting brokerage marketing initiatives. A strong command of Adobe Creative Suite—particularly InDesign and Photoshop—is preferred, along with the ability or willingness to quickly develop advanced marketing and design skills.

The Marketing Coordinator will become proficient in the firm’s research, technology, and marketing platforms and will play an important role in developing and executing marketing strategies across key social media channels. The ideal candidate stays up to date with emerging marketing trends and digital tools and is eager to implement new strategies that strengthen the Summit RE brand.

Commercial real estate is a fast-paced and competitive industry. The successful candidate must be comfortable working in a dynamic environment, adaptable to changing priorities, and willing to take initiative. Creativity, professionalism, and a “no job too big or too small” mindset are essential to success in this role.

Key Responsibilities

Responsibilities include, but are not limited to:

• Develop high-quality marketing materials that support business objectives, including property marketing packages, proposals, presentations, infographics, and email marketing campaigns using Adobe InDesign, Photoshop, and Illustrator.
• Become proficient in Summit RE’s research, technology, and marketing tools.
• Provide ongoing support in preparing marketing materials for client presentations and business development opportunities.
• Help develop and implement marketing best practices, including email campaigns, social media strategies, and agent branding initiatives.
• Track and benchmark the performance of social media and digital marketing campaigns.
• Create engaging videos, graphics, photography, animations, and written content for social media, the Summit RE website, and marketing initiatives.
• Identify and pursue opportunities that increase Summit RE’s brand visibility and market presence.
• Assist with marketing support for industry events, client engagement initiatives, and company branding opportunities.

Qualifications

•  Bachelor’s degree in Marketing, Communications, Graphic Design, or a related field
• 2+ years of experience in graphic design, marketing, or a related field
• Proficiency in Adobe Creative Suite, including InDesign, Photoshop, and Illustrator
• Strong knowledge of Microsoft Office Suite
• Excellent writing, editing, and communication skills
• Strong attention to detail and organizational skills
• Creative thinker with the ability to generate innovative marketing ideas
• Ability to manage multiple projects in a fast-paced environment
• Self-starter with a proactive mindset and strong work ethic
• Ability to collaborate effectively and build strong working relationships

Email for immediate consideration