Sullivan Contracting Services Jobs in Usa

15,996 positions found

QA Validation Specialist (Contract)
Salary not disclosed
Irvine, CA 4 days ago

Kelly® Science & Clinical is seeking a Quality Assurance Validation Specialist for a contract position at a premier pharmaceutical client in Irvine, CA If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Empowering Experts.


Job Title: QA Validation Specialist (Contract)

Duration: 10 months

Location: Irvine, CA (onsite)

Rate: $38–40/hr.


This position involves hands-on ownership of equipment, facility, and laboratory validations. Ideal for experienced validation professionals who excel in regulated environments and enjoy driving projects from protocol development through audit-ready execution.


RESPONSIBILITIES:

  • Assists in assuring facility, manufacturing, packaging, and Laboratory equipment are qualified to the required cGMP standards.
  • Authors/approves and executes qualification protocols and reports.
  • Schedules, plans, manages performance qualifications, calibration and maintenance of equipment and utility systems and laboratory Instruments in coordination with operations, Quality Control and maintenance.
  • Assists sourcing and procurement of facility equipment and Laboratory Instruments through completion of following tasks
  • Qualification of Vendors Selected.
  • Input to the development of the URS/FRS/DDS.
  • Assists with the routine calibration and maintenance of the Validation Master Plan for the site.
  • May present qualification studies to Regulatory and Client Auditors as required.
  • Assists with the design, maintenance, and continual improvement of the qualification system in line with cGMP standards.
  • Provides technical expertise and guidance on qualification policies and procedures and the implementation of those within the Production and Quality functional areas.
  • Occasionally supervises specialized contract personnel and outside vendors in the performance of contract services.
  • Summarizes studies and authors qualification reports in compliance with the cGMP standards and in a timely manner.
  • Develops and executes matrix type validations where applicable for processes and equipment with adequate supporting rationales.
  • Initiates and investigates exception reports and non-conformances, associated with the qualification studies. Troubleshoots and resolves technical issues.
  • Other responsibilities and special projects will be assigned based on business and customer needs.


QUALIFICATIONS:

  • Bachelor’s degree in Sciences
  • 5+ year’s of experience in a highly regulated pharmaceuticals industry or related field
  • Strong working knowledge of cGMP and regulatory standards for validation.
  • Experience in writing and reviewing SOPs, GMPs, governmental regulations and/or protocols for accuracy, traceability and compliance.
  • Demonstrated experience with qualification of commercial processing a packaging equipment.
  • Proven track record of managing projects from start to finish on time and on budget.


What happens next:

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.

contract
Customer Success Supervisor - Contract Logistics
Salary not disclosed
Plainfield, IN 2 days ago

Pay Range: $85,000.00 - $90,000.00

YOUR ROLE


Support the delivery of strong customer outcomes and commercial performance within the Contract Logistics business. Reporting to the Customer Success Manager, this role oversees day-to-day execution across a portfolio of accounts and provides frontline leadership to Customer Success team members.

The Supervisor plays a key role in ensuring consistent customer engagement, contract compliance, service delivery alignment, and identification of incremental growth opportunities. While not accountable for overall account strategy, this role actively supports renewals, service expansions, and commercial initiatives through disciplined execution and customer advocacy.

Success in this role requires a hands-on leader with strong customer focus, operational awareness, and the ability to coach teams while maintaining strong relationships with customers and internal stakeholders.

WHAT ARE YOU GOING TO DO?

Customer Engagement & Account Management

• Support assigned customer accounts by ensuring consistent execution of customer success activities, service delivery alignment, and issue resolution.

• Maintain regular contact with customer stakeholders to understand operational needs, service performance, and evolving requirements.

• Assist in preparing and participating in customer meetings, performance reviews, and business reviews.• Identify potential risks to retention or service performance and escalate concerns with recommendations to the Manager.

Revenue Support & Opportunity Identification

• Support renewal, upsell, and cross-sell efforts by identifying incremental growth opportunities within assigned accounts.

• Gather customer insights and operational data to support business cases, proposals, and pricing discussions led by the Manager.

• Ensure accurate tracking of account activity, contract milestones, and opportunity pipelines.• Assist with contract amendments and service changes to ensure smooth commercial and operational execution.

Performance & Financial Awareness

• Monitor basic account performance metrics including service levels, volumes, and cost drivers.

• Support the Manager in tracking account health, margin drivers, and performance trends.

• Collaborate with Operations and Finance to ensure data accuracy and issue resolution related to billing, performance, or service scope.

Team Supervision & Development

• Provide day-to-day supervision, guidance, and coaching to Customer Success team members.

• Ensure consistent execution of customer success processes, standards, and best practices.

• Support onboarding, training, and skill development of team members, reinforcing customer engagement and execution discipline.• Monitor individual performance and provide feedback aligned with customer outcomes and team objectives.

Cross-Functional Collaboration

• Work closely with Operations, Solutions Design, and Commercial teams to support customer needs and ensure seamless execution of contracted services.

• Act as a liaison between customers and internal teams to resolve service issues and improve customer satisfaction.

• Contribute feedback and insights to improve customer success processes and tools.

WHAT ARE WE LOOKING FOR?

Education and Experience:

  • Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
  • 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
  • Experience managing customer interactions in a B2B or contract logistics environment preferred.
  • Prior experience providing informal leadership, coaching or supervision preferred

Skills & Attributes

Strong customer service mindset with an understanding of commercial and operational drivers.

• Ability to identify issues, recommend solutions, and execute with consistency and follow-through.

• Effective communicator with strong relationship-building skills.• Detail-oriented, organized, and comfortable managing multiple priorities.

• Collaborative team player with emerging leadership capabilities.

Travel - Up to 10–15% travel as required to support customer engagement.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

contract
Customer Service and Distribution Manager
✦ New
Salary not disclosed

DCI Donor Services

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

  1. Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
  2. Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
  3. Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
  4. Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
  5. Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
  6. Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
  7. Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
  8. Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
  9. Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
  10. Performs other duties as assigned.

The ideal candidate will have:

  • Associate’s Degree required/Bachelor’s Degree preferred in related field
  • Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
  • CTBS required within first year of employment
  • Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
  • Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.


We offer a competitive compensation package including:

  • Up to 184 hours of PTO your first year
  • Up to 72 hours of Sick Time your first year
  • Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
  • 403(b) plan with matching contribution
  • Company provided term life, AD&D, and long-term disability insurance
  • Wellness Program
  • Supplemental insurance benefits such as accident coverage and short-term disability
  • Discounts on home/auto/renter/pet insurance
  • Cell phone discounts through Verizon
  • Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.



PI7c69c8eaebf5-3631

permanent
Manager, Inforce Policyholder Services
✦ New
Salary not disclosed
Arlington, VA 1 day ago

The Manager, Inforce Policyholder Services leads policy-level servicing and contract administration across the Association’s life insurance and annuity products. This role is responsible for ensuring accurate, timely, compliant, and risk‑controlled execution of policy changes, disbursements, and complex servicing transactions, while fostering a strong service culture and driving operational excellence.

This is a highly visible leadership role in a regulated environment, ideal for a seasoned insurance operations leader who combines technical expertise with people leadership, process discipline, and a commitment to exceptional member service.

What You’ll Do

Under the direction of the Director of Operations, you will:

Leadership & Team Management

  • Lead and support a team of inforce servicing professionals, including senior specialists and annuity-focused roles
  • Provide daily coaching, performance feedback, and development support to ensure high-quality, compliant outcomes
  • Manage workload allocation, PTO requests, timecards, performance evaluations, and corrective actions as needed
  • Foster a culture of accountability, compliance, documentation excellence, and member-focused service

Policy Servicing & Disbursements

  • Oversee all policy change requests, including beneficiary and ownership changes, assignments, contract updates, and corrections
  • Manage regulated, high-impact servicing functions, including POA processing, policy conversions, 1035 exchanges, illustrations, loan and cash value inquiries, and statement generation
  • Ensure accurate and compliant processing of all outgoing financial transactions, including disbursements, policy loans, partial withdrawals, and full surrenders
  • Oversee tax-related transactions and corrections, coordinating closely with Finance to ensure accurate IRS reporting

Compliance, Risk & Controls

  • Ensure adherence to insurance regulations, internal controls, and Association policies
  • Maintain audit-ready documentation and support internal and external audits
  • Implement and monitor fraud prevention controls related to policy changes and disbursement activity
  • Manage research and resolution of accounting items generated through servicing or disbursement activity

Operations & Continuous Improvement

  • Track daily production metrics, KPIs, KRIs, and SLAs; provide reporting and insights to leadership
  • Identify operational gaps, process improvements, and system enhancement needs
  • Develop, maintain, and enhance clear operating procedures and documentation
  • Serve as a subject-matter expert on policy administration, disbursements, and contract servicing

Collaboration & Industry Engagement

  • Partner across Operations, Finance, Sales, and Compliance to resolve complex, escalated cases
  • Handle escalated member inquiries promptly, professionally, and in alignment with escalation protocols
  • Stay informed on industry regulations, best practices, and emerging trends through trade groups and forums

What We’re Looking For

Required Qualifications

  • Bachelor’s degree in Business or related field and 3+ years of life insurance policy administration experience
  • OR
  • 7+ years of direct life insurance policy administration experience
  • Minimum 3 years of experience directly managing staff, including coaching, performance management, and corrective action
  • Deep knowledge of life insurance and annuity contracts, disbursements, taxation, and servicing requirements
  • Strong analytical, organizational, and documentation skills
  • Sound judgment and strong understanding of compliance in a regulated environment
  • Ability to manage competing priorities with exceptional attention to detail
  • Advanced working knowledge of Microsoft Excel

Preferred Qualifications

  • Industry designations such as FLMI, ACS, PCS, or CLU
  • Experience with budget management
  • Demonstrated ability to analyze, summarize, and clearly communicate complex insurance topics and data
Not Specified
Service Coordinator
✦ New
Salary not disclosed
Columbia 1 day ago
Service Coordinator Columbia, MD 3+ Month Contract Pay: 22/hr, W 2 This is an On-site position.

Minimum Qualifications: High School Diploma or General Education Degree (GED) 1-3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred Experience/Requirements: Must possess good decision-making skills, be very organized and detail oriented.

Must have excellent oral and written communication.

Ability to use discretion.

Problem Solving and ability to escalate matters when needed.

Data analysis and interpretation skills.

Speed and accuracy with attention to detail.

Dispatching and scheduling.

Proficient in Microsoft Office (Word, Excel & PowerPoint) Responsibilities: This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork.

May support warehouse and/or other office functions.

Essential Duties and Responsibilities Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.

Responsible for creating work orders, providing status to customer and following up with technicians.

Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.

Complete contract paperwork and QC paperwork.

Schedule sub-contractor work.

Work with technicians to ensure all paperwork is completed properly within the designated time.

Maintain appointment schedules.

Order material and equipment.

Receive material/equipment and issue material and equipment to technicians.

Complete daily reports.

Assist in coordinating activities such as scheduling, customer notification and equipment procurement.

Conduct physical inventory.

Act as a liaison between Sales, Project Managers and technicians.

Other duties as assigned.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear.

The employee is frequently required to stand and walk.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment: Normal office environment.

The noise level in the work environment is usually moderate.
Not Specified
EEO Services Analyst (Temp)
Salary not disclosed
Tampa Oaks, Florida 4 days ago

Facility Location

NATIONAL EEO SVC FACILITY

5405 CYPRESS CENTER DR STE 330

TAMPA, FL 33609-1026

This is NOT a remote position.

Position Information

NON-SCHEDULED DAYS: SAT/SUN

HOURS: 08:00 AM to 05:00 PM EST

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.

Functional Purpose

Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.

DUTIES AND RESPONSIBILITIES

1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.

2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.

3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.

4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.

5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.

6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.

7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

Requirements

  • Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
  • Ability to develop and provide EEO training.
  • Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
  • Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
  • Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
  • Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.

Reimbursement of relocation expenses will NOT be authorized

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.

Applicants must also be a U.S. citizen or have permanent resident alien status.

temporary
Social Services Coordinator
Salary not disclosed
Dover, Delaware 6 days ago

Job Summary:

Position will primarily support the program administrators by preparing, facilitating, recording, and compiling meeting minutes for the HUD Capacity Building Grant Coalition.

Additional duties may include assisting with scheduling, follow-up communications, and organizing related documentation.

Ability to work independently and manage time effectively, prior experience supporting public health or government programs is a plus.

We are looking for someone with strong Project Management skills.

Essential Functions

  • Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Monitors, evaluates, collects and analyzes program data. Provides technical assistance and recommends course of action.
  • Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
  • Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares grant applications.
  • Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services.
  • Assists as consultant, coordinator/liaison for special programs and/or projects.
  • Assesses impact of proposed rules on current operations financially and programmatically.
  • May supervise professional staff engaged in monitoring functions, special projects and/or clerical staff performing record keeping functions.

JOB REQUIREMENTS

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1 . Three years' experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease preventlon, substance abuse, child protective services.

2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short- and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.

3. Six months experience in developing policies or procedures.

4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.

5. Six months experience in narrative report writing.

Not Specified
Senior Manager, Payroll Shared Services
Salary not disclosed
Evansville, IN 3 days ago

CONSTRUCTION IS LEADING THE WORLD IN CAREER OPPORTUNITIES…AND THOSE OPPORTUNITIES CAN BE FOUND AT THE STATE GROUP.


The State Group’s family of companies is experiencing exponential growth through investing in our people, innovation, and technology. Since 1961, our 3,500+ professionals in North America have provided comprehensive multi-trade industrial contracting services that include Electrical, Mechanical, and Civil on a single-source basis. We have tremendous opportunities for driven leaders looking for a high-energy career.


Due to our exponential growth, The State Group is seeking a Senior Manager, Payroll Shared Services. This position can be located at our office in either Louisville, KY or Evansville, IN.


Reporting to the Controller, Shared Services, the Senior Manager, Payroll Shared Services leads the strategic and operational management of payroll across all North American divisions. Responsibilities include ensuring accurate and timely payroll processing, maintaining compliance with federal, state, and local regulations, and enforcing strong internal controls. The Senior Manager oversees payroll systems and software, ensuring data integrity, security, and operational efficiency. This position is responsible for supervising and developing payroll team and fostering a collaborative, high-performing team culture. This position collaborates with Human Resources, Finance, and IT to align payroll with broader organizational goals such as benefits administration and budgeting. The Senior Manager prepares detailed payroll reports and analytics to support executive decision-making and ensure audit readiness.


BENEFITS OF WORKING WITH US

  • This position is an integral part of our success and provides opportunities for career advancement.
  • 100% PAID medical, dental, and vision insurance.
  • Paid time off, including vacation, sick days, and holidays.
  • 401(k) Retirement Plan with company match and immediate vesting.
  • Competitive compensation, annual pay increases, and bonuses.
  • State embraces and encourages workplace diversity.


WHAT YOU WILL DO

  • Direct all aspects of payroll processing to ensure employees are paid accurately and on time, including regular, bonus, and off-cycle payments.
  • Monitor and implement changes in federal, state, and local payroll laws and tax regulations. Ensure payroll practices comply with all legal requirements.
  • Establish and maintain standardized payroll procedures, internal controls, and documentation to support audits and reduce risk.
  • Evaluate, implement, and maintain payroll software and systems. Collaborate with IT and vendors to ensure system efficiency and data security.
  • Supervise payroll staff, provide training, assign responsibilities, and foster professional development to maintain a high-performing team.
  • Work closely with Human Resources and Finance departments to align payroll with benefits, compensation, and budgeting strategies.
  • Prepare detailed payroll reports for senior leadership, including labor cost analysis, forecasting, and compliance metrics to support decision-making.


WHAT YOU NEED TO JOIN OUR TEAM

  • Bachelor’s degree in Accounting, Finance, Business Administration, or related field. Master’s degree preferred.
  • 10+ years of progressive experience in payroll operations, including 3+ years in a leadership role.
  • Proven ability to manage multiple union and non-union payroll processing for employee populations of 4,000+.
  • Proficiency in advanced Excel functions and payroll systems.
  • Demonstrated knowledge of payroll and associated tax regulations in both Canada and the United States.
  • Professional certification such as CPP preferred.
  • Experience creating reports, analyzing data, and mergers and acquisitions preferred.


To learn more about The State Group, visit our website at .


The State Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Reasonable accommodations are available upon request for applicants with disabilities. If you require a reasonable accommodation during the application process, please email

Not Specified
Customer Service Representative (Office and Administrative Support)
Salary not disclosed
Atlanta 6 days ago
Job Description: We are looking for a friendly and professional Customer Service Representative to join our team.

The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Not Specified
Loan Servicing Lead
Salary not disclosed
Cincinnati, OH 2 days ago

Job Description


The team leader is responsible for managing the team involved in auditing end to end mortgage life cycle comprising active & default servicing activities (Eg. Foreclosure, Bankruptcy, Cashiering, Escrow, Loss Mitigation, Claims, Property preservation, HELOC etc.)


Responsibilities:

  • Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
  • Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
  • Develops, analyzes, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
  • Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
  • Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
  • Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.



Additional responsibilities of the TL includes:


  • Maintaining service level standards
  • Perform internal Quality check, providing floor support and feedback to other staff.
  • Responding to all emails efficiently


Person Specification


Knowledge/Experience:


  • Minimum 1-3 years of Team Handling experience
  • Minimum 5-8 years of US Mortgage active as well as default servicing experience


Competencies/Skills:


  • Strong communication skills, verbal and written.
  • Strong analytical skills
  • Demonstrated ability to resolve complicated issues as they arise.
  • Proven organizational skills and demonstrated ability to prioritize and multi-task.


Skills:


  • Flexible (Willingness to work in night shift),
  • Knowledge of MS Office
  • Positive and flexible attitude
  • Attention to detail.
  • Customer focused.
  • Good Team Player/Strong Interpersonal skills
Not Specified
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