Suddath Jobs in Usa

We're looking for a Warehouse Operations Manager who thrives in an onsite environment and enjoys partnering with high-touch, complex customer accounts. You'll support daily problem-solving and process improvement, be the go-to resource for our client, and lead and develop a high performing team to drive both exceptional customer and employee experiences.

The Operations Manager oversees onsite logistics and operations, ensuring exceptional service, efficient warehouse and transportation workflow, strong team performance, and alignment with customer expectations and company goals. This role interacts heavily with the customer while driving operational excellence, KPI achievement, and financial performance.

• Lead daily operations across office, warehouse, and transportation activities to meet customer and company service standards.
• Serve as a primary point of contact for customers; maintain strong communication and ensure timely responses to all inquiries and deliverables.
• Assign staff and resources to meet service requirements, resolve escalations, and support high-volume periods as needed.
• Monitor operational performance, KPIs, and workflows; identify gaps and implement corrective actions to meet quality, productivity, and profitability goals.
• Oversee inventory management, inbound/outbound freight coordination, and transportation scheduling to achieve on-time, in-full (OTIF) performance.
• Ensure accurate and timely billing, invoicing, and reporting; resolve any escalated financial discrepancies.
• Prepare and deliver operational and customer reporting, including revenue summaries, inventory updates, and service metrics.
• Recruit, train, coach, and develop a cohesive and high-performing team; manage performance evaluations, feedback, and documentation.
• Develop staffing plans and workforce schedules aligned with customer activity and operational needs.
• Drive continuous improvement across logistics, warehousing, and customer service processes.
• Manage account financials, including expenses, revenue tracking, and adherence to budgetary and margin targets.
• Ensure safe working conditions, compliance with Federal/State regulations, and adherence to company SOPs and quality standards.
• Maintain effective use of IT systems (WMS/TMS/ERP) and partner with IT to support operational needs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Skills Required:

• Strong leadership skills with the ability to coach, mentor, and develop a cohesive, high-performing team.
• Excellent problem-solving, communication, and relationship-building abilities, with confidence working directly with customers and cross-functional partners.
• Comfortable working independently and collaborating across departments, including operations, transportation, engineering, sales, and supply chain partners.
• Proven ability to manage resources, prioritize workloads, and drive operational performance using KPIs, data, and continuous improvement practices.
• Experience managing vendors, coordinating logistics activities, and ensuring strong operational execution.
• Strong analytical skills with the ability to use data to inform decisions, identify trends, and support recommendations.
• Proficient in Microsoft Office (especially Excel) with working knowledge of warehouse management systems (WMS) and transportation systems (TMS).
• A collaborative team player who takes ownership, works well in fast-paced or ambiguous environments, and is committed to delivering high-quality results.

Education & Experience:

• Bachelor's degree from an accredited university in logistics, supply chain, transportation or a business-related field.
• Minimum 6+ years of direct experience, including experience managing both exempt and nonexempt employees.
• Financial acumen and budgeting experience.
• Knowledge of industry standard applications for transportation and warehousing (WMS).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, see clearly and talk or hear. The employee must regularly lift and/or move up to 49 pounds unassisted. The employee must be able to carry and climb a ladder. Must be capable of standing and walking for extended periods. Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Must be able to use hands and feet simultaneously and for repetitive movements.

Working Conditions:

Outdoors and indoor shop environment with adequate ventilation. Exposure to vibration, improperly illuminated or awkward and confining work spaces. Working above ground level where the possibility of falling exists. Frequent lifting and carrying of items. Loud noises typical.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Summary:

Responsible to focus exclusively on the workplace product line and to primarily directly sell local office moving.

Key Responsibilities include:

Research Local Market and develop a market strategy based on market dynamics and Suddath strengths

Develop rapport and credibility with the top 10 MAC prospects in the local market and position Suddath for the next sourcing cycle

Self generate qualified office moving project leads. Directly pursue self-generated leads in a timely manner. Track lead lifecycle and report progress as required.

Directly pursue qualified leads from the SWS business development department in an effective and timely manner.

Track lead lifecycle and report progress as required.

Effectively identify prospect needs and develop solutions around client needs, goals and objectives

On average present proposals totaling at least 11.52% of annual production goal every two weeks

Exceed 33% closing ratio of volume opportunity

On average close 3.84% of annual production goal every two weeks

On average have 7 “face on” client contact meetings per week

Follow proposal and marketing standards to ensure workplace brand consistency

Follow all company standards for RFP, RFI, contracting and pricing requests

Directly present all move plans and pricing proposals in person

Follow training standards to become proficient in the SWS service offering. Intelligently integrate SWS’s offerings into local relationships to achieve market differentiation

Develop and follow a focused local participation strategy for select trade associations

Develop and write clean, clear scopes of work for closed business

Utilize Estimator proprietary software

Actively prepare for and participate in: weekly sales meetings, weekly individual accountability sessions, monthly individual performance reporting, annual performance reviews, annual sales summit

Follow all company standards for comprehensive and effective utilization of Suddath’s CRM application

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability preferred or required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communication Skills:

Excellent verbal and written communication skills

Relationship, Independence and Presentation Skills:

Must develop and maintain positive working relationships with internal and external customers. Must demonstrate initiative and be effective working independently. Must also posses and demonstrate excellent interpersonal and presentation skills.

Mathematical and Computer Skills:

Must be effective working with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must demonstrate excellent mathematical and administrative skills to ensure accurate pricing, proposal development and record keeping.

Must be highly proficient in MS Word, MS Excel, MS CRM and Email. Must be proficient with presentation applications (MS PowerPoint and WebEx)

Education/Experience:

Bachelor's degree (B. A.) from four-year college or university is preferred; two to five years of direct business to business sales experience; experience in office moving, commercial furniture sales, commercial real estate services or project management is preferred.

Language Ability:

Must possess and demonstrate the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must effectively write reports, business correspondence, and procedure manuals. Must be able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

Must possess and demonstrate the ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates and Licenses:

No certifications needed

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.