Structural Technologies Company Jobs in Usa

Job Summary:

We are seeking a detail-oriented IT Asset Management / IT Operations Executive responsible for managing the complete lifecycle of IT assets. The role involves provisioning laptops for new employees, coordinating international shipments, recovering assets from exiting employees, and ensuring devices are reimaged and prepared for reuse. The candidate will play a key role in maintaining efficient asset tracking and inventory management.

Key Responsibilities:

• Laptop configuration and provisioning for new joiners, ensuring devices are ready as per company standards before onboarding.
• Coordinate and manage international shipments of IT assets, including documentation, logistics coordination, and tracking.
• Handle asset recovery from exiting employees and ensure timely return of company-issued devices.
• Reimage and prepare returned devices for reissue, ensuring systems are properly wiped, updated, and compliant with company policies.
• Maintain accurate records of IT assets and ensure proper tracking across procurement, deployment, recovery, and disposal.
• Support overall IT asset lifecycle management including inventory monitoring, audits, and reporting.
• Coordinate with internal teams such as HR, IT support, and logistics to ensure smooth asset allocation and recovery.
• Ensure compliance with company IT policies and security standards during asset provisioning and reallocation.

Required Skills & Qualifications:

• Experience in IT Asset Management, IT Operations, or End User Support.
• Knowledge of laptop provisioning, imaging, and device preparation processes.
• Experience with asset tracking tools or inventory management systems.
• Strong coordination skills for handling logistics and international shipments.
• Good documentation and record-keeping abilities.
• Basic knowledge of operating systems, device configuration, and IT security practices.
• Strong organizational and communication skills.

Fractal is a strategic AI partner to Fortune 500 companies, with a bold vision: to power every human decision in the enterprise. We believe the future belongs to organizations that combine human imagination with intelligent systems—and Fractalites are the ones building that future. As we scale our Technology, Media & Telecom (TMT) practice in the United States, we are looking for a senior, client-facing Head of Engineering to shape and deliver world-class Data & AI platforms for leading Technology, Media & Telecom organizations.

This is not a back-office engineering role. This is a consulting-led, client-facing engineering leadership position for someone who is equally comfortable whiteboarding architecture with principal engineers, rolling up their sleeves with delivery teams, and advising CIOs, CTOs, and CDOs in the boardroom.

Learn more at Fractal | Intelligence for Imagination.

Note: This position is not eligible for Immigration Sponsorship at this time.

About the Role

This is a four-axis leadership role requiring technical depth, executive presence, team leadership, and embedded delivery. You'll work directly with top technical and functional leaders at some of the largest TMT companies in the world.

As Head of Engineering for Fractal's Technology, Media & Telecom (TMT) vertical, you will personally shape the architecture of mission-critical AIML platforms, often in first-party tech stack, and develop/drive the team of ICs who bring them to life.

Responsibilities

Some engagements will look like a traditional advisory model. Others will look a lot more like Forward Deployed Engineering: your team embedded inside a client's engineering org, working within their first-party tech stack, shipping production code alongside their engineers, and earning influence through technical credibility, not org chart position.

You will need to be in the room when the technology roadmap needs to change. When a business pivot, a new regulation, or a technology shift forces a rethink mid-execution, you are the person who picks up the marker, walks to the whiteboard, and redraws the architecture in real time, credibly, for the CTO, and Principal Engineering leaders simultaneously.

Technical Depth (Hands-On Architecture)

• Own AI/Data platform architecture decisions — from Lakehouse design and real-time streaming to MLOps, LLMOps, and AgentOps pipelines in production
• Serve as the technical authority for Fractal's TMT engineering practice — defining standards, reviewing design, and holding the bar on reliability, scalability, and security
• Translate ambiguous business problems into concrete, buildable platform architectures — and stay close enough to execution to know when something is not working
• Drive the industrialization of GenAI: moving clients from proof-of-concept to enterprise-grade, governed, and observable AI systems

Executive Presence & Live Architectural Thinking

• Command the room with senior client leadership — CIOs, CTOs, CDOs, and their direct reports - as a peer, not a vendor
• Whiteboard new architectural directions on the spot: when a business pivot, acquisition, regulatory shift, or technology breakthrough forces a mid-execution rethink, you synthesize it into a credible, buildable path forward live, in the room, without needing a week to prepare a deck
• Translate between two worlds simultaneously: make the architecture legible to a CFO and rigorous enough to satisfy a principal engineer in the same session
• Shape client roadmaps at the strategic level; identifying where the current plan is under-ambitious, over-engineered, or misaligned with emerging AI capabilities, and steering accordingly
• Represent Fractal at the highest level of client relationship

Team Leadership (Building & Driving Senior ICs)

• Develop and lead a high-performing group of individual contributors. principally senior and staff engineers, ML engineers, and data platform engineers
• Create the engineering culture: rigorous delivery standards, architectural thinking, and a bias toward elegant, production-grade solutions over quick fixes
• Build leadership depth within the team, identifying principals who can own programs and grow into broader roles
• Partner across Fractal's global AI and engineering Capability functions to staff programs strategically and raise capability across the TMT practice

Forward-Deployed & Embedded Delivery

• Lead and run FDE-style engagements where your team operates inside the client's engineering environment
• Navigate and deliver within client-owned, first-party technology stacks: proprietary data platforms, internal ML infrastructure, custom orchestration systems, and bespoke toolchains that do not appear in any industry survey
• Adapt quickly to non-standard environments, understanding a client's internal platform deeply enough to extend it, integrate into it, and earn the trust of their engineering staff
• Balance the tension between what Fractal does best and what the client's stack demands, knowing when to bring pattern, when to adapt, and when to advocate for a better path
• Set the standards for how Fractal operates in deeply embedded engagements: how we onboard, document, transfer knowledge, and leave clients stronger than we found them

Candidate Profile

Technical Qualifications

TMT clients bring genuinely hard problems on both open and proprietary infrastructure. Expect to architect and oversee:

• GenAI systems: RAG architectures, LLM fine-tuning pipelines, agentic workflow orchestration, and LLMOps observability
• AI-powered products: personalization engines, churn prediction, content recommendation, and network fault detection
• Client-proprietary ML infrastructure: internal feature stores, custom model serving layers, bespoke experiment tracking systems, and first-party orchestration frameworks
• Cloud-native infrastructure across AWS, Azure, and GCP with enterprise-grade governance, security, and compliance baked in
• Real-time and event driven data pipelines (e.g. network telemetry)
• Modern Lakehouse platforms (Databricks, Snowflake, Delta Lake, Iceberg) at petabyte scale and proprietary data platform equivalents at leading tech-forward TMT organizations

Non-technical Qualifications

We are particularly interested in leaders from environments where engineering rigor, client accountability, executive presence, and AI depth all coexist including Forward Deployed Engineering, elite data/ML platform teams, and senior hyperscaler architecture practices.

• 15–20 years of experience spanning AI/data engineering and technical leadership with clear evidence of owning architecture at scale
• Deep hands-on experience deploying AI/ML/GenAI systems in production, in addition to advising on them
• Demonstrated executive presence: you have walked into a CTO or CDO review, redrawn the architecture based on new constraints, and left the room with alignment
• The ability to whiteboard fluently under pressure, synthesizing a team's in-flight work with a new business direction, making it rigorous enough for engineers and clear enough for executives, on the spot and without a rehearsal
• Experience operating within client-owned or non-standard technology stacks - you have learned a proprietary system, earned trust from skeptical internal engineers, and delivered production-grade results inside someone else's infrastructure
• A track record of leading senior engineers and building high-performance ML/engineering teams, including hiring, coaching, and developing principal-level ICs
• Direct executive engagement experience - you have influenced CIO/CTO/CDO decisions and can hold your own in a room with technical and non-technical stakeholders at once
• Strong cloud-native fluency across one or more hyperscalers, with genuine depth in data platform patterns (streaming, batch, Lakehouse, governance)

Strong Preferences

• Experience in TMT vertical — hi-tech, telco, media platforms, streaming infrastructure, ad tech, or content delivery at scale
• Prior work in FDE-style or embedded delivery models where your team shipped inside a client codebase and was evaluated by their engineering standards, not just deliverable milestones
• Comfort with the ambiguity of 1P stack environments: you have debugged undocumented internal tools, extended proprietary frameworks, and figured out how to make external expertise land inside a closed ecosystem
• A personal reputation for architectural clarity: the person colleagues call when a problem needs to be drawn, not just describe
• Contributions to the ML/AI community: open source, publications, conference talks, or influential architectural patterns

Who Thrives Here

The Fractalite mindset is curious, rigorous, and impact driven. You will thrive in this role if you:

• Enjoy being client-facing and accountable for outcomes.
• Are comfortable navigating ambiguity, scale, and complex stakeholder environments.
• Believe great platforms come from strong engineering culture plus disciplined execution.
• See AI not as a novelty, but as a core enterprise capability that must be engineered responsibly.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Talent Tech Manager

This role reports to the Director, Talent Development, and supports the strategy, design, project management and implementation of enterprise talent management activities. Additionally, the Manager of Talent Technology will manage and optimize the Talent Management System to ensure that functionality supports performance reviews and succession activities. The position partners directly with key stakeholders to implement training programs, leadership development programs, talent reviews and succession planning from implementation to ongoing maintenance. They have a customer service mindset, systems and project management expertise, and an understanding of key talent management principles and approaches.

Key Responsibilities:

• Lead Talent technology systems design, configuration and implementation in collaboration with HR leadership, HRIS, IT and other key stakeholders. This includes:
• Workday Talent Management System
• Systems selected as part of the Company's assessment, development and culture strategies
• Lead Performance Appraisal process system design and project management for the full enterprise, including scheduling key tasks, aggregating performance data and providing data-driven insights to shape organizational development initiatives.
• Consult and provide system and technology guidance for Talent Development and Training initiatives throughout the company
• Partner with the Learning Design and Development Team to resolve complex Learning Management System Issues
• Guide, teach, and train team members to ask the right questions, collect and interpret data, and translate data into recommendations and action which helps to drive root cause analysis and problem solving
• Manage system configuration, settings / modifications, and maintenance according to change management decisions.
• Serves as a support resource for users, providing hands-on direct troubleshooting expertise and guidance.
• Work with HRIS, vendors and IT to design and maintain vendor and internal interfaces and resolve any systems related issues.
• Manage vendor relationships and sourcing process for new technology
• Manage process documentation, audits of systems and identify areas for process improvement relating to the entry and maintenance of HR Data.
• Proactively identify opportunities for system enhancements, manage changes through the full development lifecycle and prepare organizational communications as needed.
• Closely collaborate with HR, business partners, and vendors in examining solution options and in planning and managing multiple systems development, maintenance and enhancement projects.
• Establish an ongoing measurement and continual improvement process to produce, analyze, and report metrics on Talent activities and training completion to the business.

Minimum Requirement:

• Bachelor's degree in business, IT, HR, OD, or similar field.
• Minimum of 6 years' professional experience

Critical Knowledge/Skills

• Workday Talent Management experience required
• Skilled with MS Office
• 6 years of experience in Human Resources and/or Talent Management.
• Vendor relationship and system implementation experience
• Prior experience in managing systems and customer service support to deliver on Talent Management strategies (i.e., talent reviews, succession planning, high potential development, etc.)
• Project management skills / detail orientation
• Communication skills, both verbal and written
• Strong customer service mindset and orientation

Additional Knowledge/Skills

• Strong analytical and problem-solving skills; able to accurately distill complex information and communicate the information in a concise and understandable manner
• Change Management experience
• Experienced at handling sensitive / confidential information and providing measurements of business outcomes
• Workday Learning Management and HRIS system experience preferred

Job Description

Sales Representative – Company Brands

A sales position responsible for all sales of company owned brands. Sales channels include; Retail (primary), C-Stores, Club Stores and Food Service. Responsibilities include all aspects of the sales process from planning, budgeting, distribution and marketing. A key focus is the company’s core market of Chicago but the position has no geographical bounds as sales responsibilities and activities include any and all business domestic and international.

Bobak’s is seeking an experienced, high energy, goals driven individual with experience in sales of branded food products.

Key Responsibilities:

• Customer service – Replies to customer service inquiries. Request customer feedback and helps with problem solving.

• Builds relationships at retail with meat, deli, and grocery management.

• Deliver sales volume plans for independent retailers and wholesalers by conducting in-store selling for Bobak products. Manage shelving standards by reducing out of stocks, sku alignment, and demo coordination.

• Daily visits to top retail key accounts: Pete’s Fresh Market, Tony’s Finer Foods, Caputo’s Fresh Market, Fairplay, Brookhaven, Berkot’s, Shop n Save, Strack n Vantil, Walt’s, etc.

• Supports merchandising activities in retail outlets. Ensures product portfolio is aligned with company standards pertaining to assortment, pricing, brand blocking, and promotional execution. • Performs research on potential / new customers.

• Identifies new account leads by cold calling, networking and on-site visits.

• Meets with key clients, assisting sales representatives with maintaining relationships and negotiating and closing deals.

• Supports promotional activities including trade shows, product demonstrations, branding, sales events, and others.

• Helps monitor competitor product sales and marketing activities.

• Prepare and submit daily / weekly reports for assigned territories and key customers.

• Participate in Team Projects for continual Sales Support improvement

• Share best practices

• Other duties as assigned by manager.

Position Requirements:

• Bachelor’s degree in business administration, sales, or related experience

• Must have excellent communicational skills, both written and oral

• Ability to develop and deliver successful presentations

• Must have knowledge of sales techniques and ability to identify decision makers

• Excellent negotiating, networking skills and experience in cold calling

• Ability to establish and grow business relationships

• Ability to travel

• Proficiency in Microsoft Office applications including Word, Excel, Power Point & Outlook

• Effective time management skills and ability to work independently.

Disclaimer Statement The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all accountabilities, activities, skills, and knowledge needed to perform the job. Please note that job functions are reviewed periodically and are subject to change based upon company business need. Bobak Sausage Company is an Equal Employment Opportunity Employer

We need an IT Procurement Manager - Indirect

Rate: $55/hr on W2

Hybrid Onsite

Job Summary

The IT Procurement Manager is responsible for planning, organizing, and directing procurement activities, ensuring low total cost of ownership and high-quality procurement of related goods and services needed to meet the needs of Benjamin Moore. The candidate will report to the Indirect Procurement Sr. Manager and will be responsible for commercial and service criteria and contracts in alignment with corporate policies and procedures, which ensure competitive pricing and overall total cost of ownership, and fully protect the company against missed deliveries, shortages, and outages, poor material quality, and other performance issues that might adversely affect Benjamin Moore. The candidate will work closely with the Contract Manager to execute contracts and agreements.

Key Responsibilities

• Partner with internal and external stakeholders and vendors to lead sourcing projects that deliver desired results, mitigate business risk, and drive efficiencies.
• Negotiate with suppliers to execute Supply Agreements that achieve the lowest total system cost and are in accordance with company policies and procedures.
• Develop and implement sourcing strategies, are in alignment with business stakeholders)
• Responsible for contractual commitments and supplier assessments, ensuring all purchases are consistent with quality and delivery requirements.
• Develop supplier base and maintain strong supplier relationships.
• Communicate and mitigate market changes; develop and recommend alternative sourcing options.
• Perform data analysis for sourcing projects.
• Analyze, develop, and deliver timely cost information. Maintain sourcing database and metrics for reporting and communicating Procurement activities. Work closely with key stakeholders and the procurement contract manager
• Performs other duties as required

Education/Experience

• Bachelor's degree in business or marketing
• Master's Degree preferred
• Minimum of 10+ years' experience in the InDirect Procurement field
• Previous people management experience
• Industrial manufacturing and/or Business Management experience preferred
• Experience in the use of ERP systems (SAP, ARIBA and Ironclad preferred)
• C.P.M. and/or CPSM certification

We are looking for someone who can take ownership of their IT infrastructure and help modernize the technology supporting their production operations.

This role is a great fit for someone who enjoys both strategic leadership and hands-on technical work.

You would be responsible for overseeing the company's IT systems, infrastructure, cybersecurity, and manufacturing technology environment, while also leading and developing the internal IT team.

Position Summary

• Leads the planning, implementation, maintenance, and security of all information technology systems supporting manufacturing operations.
• Ensures the reliability, performance, and security of IT infrastructure across the organization while maintaining systems that support production environments requiring high uptime and operational efficiency.
• Requires a strategic and hands-on leader capable of managing IT infrastructure, budgets, and personnel while providing technical leadership when necessary.
• Ensure IT systems effectively support production, logistics, quality, and overall operational performance.

Essential Duties and Responsibilities

• Oversee the design, implementation, and maintenance of IT infrastructure including servers, networks, cloud platforms, storage solutions, and cybersecurity systems.
• Ensure high system availability and reliability for manufacturing operations and production equipment.
• Manage network performance, system monitoring, backups, disaster recovery planning, and business continuity strategies.
• Support and maintain ERP systems, production technologies, and manufacturing systems integrated with plant operations.
• Administer data analytics and reporting platforms such as Power BI and other business intelligence tools.
• Collaborate with operations, maintenance, and engineering teams to support plant-floor technology and manufacturing systems.
• Ensure IT infrastructure supports production uptime, automation systems, robotics, and equipment connectivity.
• Provide support for warehouse management systems and logistics technologies as needed.
• Maintain compliance with cybersecurity and data security requirements applicable to automotive and manufacturing industries.
• Lead and develop IT team members through coaching, training, performance management, and succession planning.
• Provide technical guidance and mentorship to strengthen team capabilities and technical expertise.
• Promote a culture of collaboration, accountability, and continuous improvement.

Qualifications

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.

Experience

• 7+ years of progressive experience in IT, preferably within a manufacturing or industrial environment.
• 3+ years of leadership or management experience supervising IT staff or technical teams.

Technical Expertise

Strong knowledge of:

• Cloud platforms such as Azure, AWS, or similar
• Server infrastructure and virtualization technologies
• Network administration and security
• Cybersecurity frameworks and best practices
• Backup, disaster recovery, and business continuity planning
• Data analytics and reporting tools (Power BI or similar)
• ERP systems and manufacturing technologies

Job Title: Project Administrator - Data Center Information Technology/Design/Engineer Firm

Job Type: Full-time

Job Location: On-Site Edison, NJ

Project Administrator

NJ Data Center growing Information Technology/Design/Engineer Firm is seeking a Project Administrator to join our team. The Project Administrator is responsible for managing the administrative tasks and logistical aspects of data center construction or expansion projects, including coordinating with various teams, tracking project progress, maintaining documentation, and ensuring smooth execution of project activities under the guidance of a project manager, all while adhering to deadlines and budget constraints; essentially acting as the organizational backbone for the project.

Responsibilities include but are not limited to:

1. Support project team on all administrative tasks and duties.
2. Heavy client/vendor/supplier interaction.
3. Preparation of spreadsheet reports, contracts documents, purchase and change order requests, presentations, and correspondence.
4. Receive, maintain and distribute submittals, RFI’s, shop drawings and establish project log to record receipt and disposition of same.
5. Coordinate project meetings and travel arrangements.
6. Maintain electronic and manual database of all project files and archives.
7. Other responsibilities normally performed in the execution of a Project Administrator position according to standard Architectural/Engineering industry practices.
8. Assist architects/engineers with editing/issuing project book specifications (electronic IE: Master Specs).

Qualifications:

1. Three to five years experience in Engineering firms or related fields.
2. BA is recommended.
3. Must exhibit initiative, judgment, and quality in performance and responsibilities.
4. Deadline and detail oriented.
5. Proficiency in Microsoft Office, Word, Excel, Outlook, Power Point.
6. Ability to work well with multi disciplines in a fast paced environment.

Work Schedule:

This is a full-time job position. In office, not remote or virtual.

Normal business hours are Monday thru Friday 8-5pm.

Benefits:

• 401 k match to $3500
• Full health medical/dental/prescription/life insurance (75% paid by employer 20-25% paid by employee)
• After 3/5 years eligibility based on rating for company owned NJ shore house
• Tuition reimbursement for employee
• Subjective year end bonus plan(end September)
• Awards/recognition for superior effort and extraordinary excellence
• Longevity awards 5/10/15/20/25/30 plus years
• After 15 years education assistance for children eligibility
• After 15 years eligibility for additional retirement compensative (elective)

BRUNS-PAK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

Job description:

Shipman's value lies in our commitment -- to our clients, to the profession and to the community. We have one goal: to help our clients achieve their goals. How we accomplish it is simple: we devote our considerable experience and depth of knowledge to understand each client's unique needs, business and industry, and then we develop solutions to meet those needs. With more than 150 lawyers in offices throughout Connecticut, Massachusetts, and New York, we serve the needs of local, regional, national and international clients. Our clients include public and private companies, institutions, government entities, non-profit organizations and individuals.

The Technology Support & Training Specialist provides high-quality technical support to attorneys and business services staff in a law firm environment. This role supports firm-approved hardware, software, and legal applications while delivering excellent client service, practical user guidance, and training to ensure technology is used efficiently and securely.

Pay range for this role is: $35/hour to $43/hour ($72,800-$89,440/year)

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for attorneys and staff.
• Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications.
• Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools.
• Respond to and manage service desk tickets, ensuring timely communication and resolution.
• Assist with new hire technology onboarding, including device set up and access.
• Provide desk-side, virtual, and small-group training on firm systems and best practices.
• Assist with software rollouts, upgrades, and firm technology initiatives.
• Create or update documentation, quick reference guides, and knowledge articles.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Qualifications

• 5 - 7 years of IT support experience, preferably in a law firm or professional services environment.
• Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive).
• Experience supporting Windows operating systems and hardware.
• Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC).
• Strong communication skills with the ability to support attorneys and senior professionals.
• Client-service mindset, strong attention to detail, and ability to manage multiple priorities.

Physical and Other Requirements:

This position requires the ability to operate a keyboard at efficient speed. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The noise level in the work environment is usually moderate.

Non-Discrimination:

The Firm will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability, pregnancy, genetic information, gender identity or expression, veteran status or any other characteristics protected by applicable law, except in the case of a bona fide occupational qualification.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Disclaimer Statement

The preceding job description has been designed to illustrate the general nature and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Title - IT Operations Manager

Location - Onsite at Any Axos office location. - San Diego, CA /Centennial, CO/ Omaha, NE/ Irvine, CA / Salt Lake City, UT / Edison, NJ / Overland Park, KS/ Las Vegas, NV

Contract - 3 months contract to Hire

Job Description :

Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations.

Responsibilities:

• Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules
• Assist in the management of policy development and technology planning
• Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
• Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
• Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals
• Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
• Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity
• Ensure smooth operations of all IT systems and data security
• Understand and track applicable regulatory and reporting requirements
• Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
• Assist in preparing the IT organization's disaster recovery and business continuity plans, policies, and procedures
• Work with senior management to enhance monitoring of critical applications and develop operational run books
• Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
• Establish a stable performance environment by monitoring and analyzing problems
• Ensure problems are identified and solved as rapidly and efficiently as possible
• Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
• Provides estimates, forecasting and work planning assistance

Requirements:

• Bachelor's degree or equivalent in Information Technology, or related field
• 7+ years' experience working in an IT Operations production support role in an enterprise environment
• 2+ years' leadership experience
• Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
• Familiarity working with enterprise project planning and resourcing
• Internal and external customer-facing production support experience
• Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
• Knowledgeable with a variety of infrastructure technologies: Windows, VMware
• Active Directory
• Ability to support 24x7 operations
• Detail-oriented, with superior verbal and written communication skills
• Strong critical thinker with problem solving aptitude
• Excellent organizational skills with the ability to juggle multiple tasks at once
• Proactive mindset

Preferred:

• ITSM or ServiceNow experience
• Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification