Structural Engineering Examples Jobs No Experience Jobs in Reading, OH

577 positions found — Page 2

Remote Job $790/wk - Hiring Focus Group Panelists
🏢 Maxion
Salary not disclosed

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and start earning extra income today!

Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require no previous experience and offer unmatched flexibility. Choose the studies that suit you best—whether online, in-person, or over the phone—and get paid for sharing your opinions.

Don't miss out on this chance to turn your free time into valuable earnings!

Participants are needed on a wide range of topics such as:

  • Health Issues (Research for cures and new medications to treat ailments)
  • Consumer Products (Your experience with consumer products)
  • Shopping (Shopping experiences)
  • Internet Usage (How you use the internet)
  • Vehicles (recreational vehicles and automobiles)
  • Employment (Various types of jobs or career fields)
  • Food & Beverages (the consumption of various foods and beverages)
  • Entertainment (About TV, movies or video games)
  • Social Media (the use of different social media platforms)
  • Financial (Banking and investing)
  • Retirement (Planning what, when and how)
  • Gender (studies based on your gender)
  • Housing (Renters or Homeowners)

Compensation:

  • Earn up to $250+ in Just ONE Hour! (Focus Group Session)
  • Earn up to $3,000+ (Multi-Session Studies)

Benefits:

  • Flexibility to take part in discussions online or in-person.
  • No commute needed if you choose to work from home.
  • No minimum hours. You can do this part-time or full-time
  • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
  • You get to review and use new products or services before they are launched to the public.

Qualifications:

  • Speak and/or read English
  • Must be 18yrs old or older
  • Must have either a phone, computer or tablet with internet connection

Experience:

  • Start Immediately - No Experience Needed! Anyone Can Participate!

Education:

  • Open to all education levels - Your opinion matters!

Remote working/work at home options are available for this role.
Not Specified
Hiring: Part-Time Data Entry Personnel (up to $3,000/study)
🏢 Maxion
Salary not disclosed
Cincinnati, Ohio 5 days ago

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and start earning extra income today!

Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require no previous experience and offer unmatched flexibility. Choose the studies that suit you best—whether online, in-person, or over the phone—and get paid for sharing your opinions.

Don't miss out on this chance to turn your free time into valuable earnings!

Participants are needed on a wide range of topics such as:

  • Health Issues (Research for cures and new medications to treat ailments)
  • Consumer Products (Your experience with consumer products)
  • Shopping (Shopping experiences)
  • Internet Usage (How you use the internet)
  • Vehicles (recreational vehicles and automobiles)
  • Employment (Various types of jobs or career fields)
  • Food & Beverages (the consumption of various foods and beverages)
  • Entertainment (About TV, movies or video games)
  • Social Media (the use of different social media platforms)
  • Financial (Banking and investing)
  • Retirement (Planning what, when and how)
  • Gender (studies based on your gender)
  • Housing (Renters or Homeowners)

Compensation:

  • Earn up to $250+ in Just ONE Hour! (Focus Group Session)
  • Earn up to $3,000+ (Multi-Session Studies)

Benefits:

  • Flexibility to take part in discussions online or in-person.
  • No commute needed if you choose to work from home.
  • No minimum hours. You can do this part-time or full-time
  • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
  • You get to review and use new products or services before they are launched to the public.

Qualifications:

  • Speak and/or read English
  • Must be 18yrs old or older
  • Must have either a phone, computer or tablet with internet connection

Experience:

  • Start Immediately - No Experience Needed! Anyone Can Participate!

Education:

  • Open to all education levels - Your opinion matters!
temporary
Crew Member
Salary not disclosed
Fairfield, OH 2 days ago
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CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

At Chipotle, weve created a better place to eat and work. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path over 80% of our managers were promoted from Crew.?We prepare real food by hand every day in our restaurants. No freezers, microwaves or can openers to be found. Well provide the training you need to feel confident working at any station grill, cashier, prep, salsa and expo. We take pride in our exceptional customer service and its up to each of our team members to create the friendly atmosphere that our customers expect and enjoy.?So,?whether you have experience as a dishwasher, cashier, server, host, bartender, cook, prep cook or no experience at all, were always looking for passionate and enthusiastic people to join our team.?If this sounds like something youd like to be a part of, wed love to meet you! See more details below and apply today.?

WHATS IN IT FOR YOU

  • Tuition assistance (100% coverage for select degrees or up to $5,250/year)

  • Free food (yes, really FREE)

  • Medical, dental, and vision insurance

  • Digital Tips

  • Paid time off

  • Holiday closures

  • Competitive compensation

  • Full and part-time opportunities

  • Opportunities for advancement (80% of managers started as Crew)

WHAT YOULL BRING TO THE TABLE

  • A friendly, enthusiastic attitude

  • Passion for helping and serving others (both customers and team members)

  • Desire to learn how to cook (a lot)

  • Be at least 16 years old

  • Ability to communicate in the primary language(s) of the work location

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Not Specified
Coordinate Measuring Machine Programmer
Salary not disclosed
Springdale, OH 2 days ago

CMM Programmer

Springdale, OH

Onsite

Full Time


Responsibilities:

The Process Engineer will be responsible for programming Coordinate Measuring Machines (CMM) to support the manufacturing efforts. The CMM programming will be done using PC DMIS software. The role will include writing, editing, troubleshooting, and validating CMM programs to be used for measurement of jet engine components. The Process Engineer develops, enhances, and troubleshoots CMM programs for dimensional inspection of manufactured aerospace products. The Process Engineer must be able to read and interpret drawings and prints using Geometric Dimensioning and Tolerancing (GD&T) principals.

Duties and Responsibilities:

  • Develop CMM programs using PC DMIS software, an advanced level of PC DMIS offline programming is expected.
  • Read and understand prints/drawings and have an advanced knowledge of GD&T.
  • Develop planning, processes, and work instructions
  • Troubleshoot & prove-out CMM/ PC DMIS programs, direct GR&R validations, and validate work using multiple techniques
  • Develop CAD based CMM inspection programs using both models and prints
  • Work autonomously as well as collaboratively in identifying needs and validation plans. Providing proactive support to meet manufacturing requirements
  • Follow system standards to development, implementation, and change management of metrology processes

Qualifications / Requirements:

  • US citizenship required
  • Approximately 20% travel time
  • Advanced knowledge/experience programming CMM’s using PC DMIS software with scanning, offline programming, and complex geometry.
  • Advanced knowledge/experience programming CMM’s using PC DMIS software with an emphasis on precision, repeatability and reproducibility
  • Strong experience using, programming, troubleshooting, and editing PC DMIS programs.
  • Experience using 5-axis REVO probe systems.
  • Strong knowledge of GD&T and how to apply GD&T to inspection routines to satisfy print dimensions
  • Strong mathematical, analytical, writing, and communication skills
  • Knowledge and experience with CAD-based inspection using PC DMIS
  • Strong collaboration & presentation skills to gain buy-in & effectively communicate program/process implementations and changes to the organization

Desired Characteristics:

  • Programming or scripting experience (C++, C Sharp, Python, etc.)
  • Self-starter – quick learner & able to identify alternative solutions for optimum results
  • Experience in application of structured problem solving in continuous improvement
Not Specified
Freelance 3D Artist
Salary not disclosed
Cincinnati, OH 2 days ago

Company Description


FORMSET is located in Cincinnati, OH and specializes in industrial design, product development, and product rendering/animation. From concept to production, we offer full-cycle product development, industrial design, design engineering, and manufacturing optimization solutions as well. Our expertise ranges from consumer electronics to advanced prototyping and production solutions, serving both Fortune 500 companies and startups. At FORMSET, we are driven by a passion for transforming ideas into innovative, tangible products that push the boundaries of design and technology.


Role Description


This is a remote/hybrid role for a Freelance 3D Artist (Cincinnati preferred). The 3D Artist will handle tasks including creating 3D models, textures, and environments for realistic visuals, and setting up lighting to achieve desired aesthetic effects. Responsibilities also involve animating 3D assets and ensuring designs meet project specifications and timelines. Collaboration with cross-functional teams to deliver visually appealing animations will be a key aspect of the role.


Qualifications


  • Proficiency with 3D modeling software(Blender preferred) and expertise in creating high-quality 3D models.
  • Strong skills in environment creation, texturing, and lighting for realistic or stylistic visual outputs
  • Experience in 3D product animations
  • Ability to collaborate effectively in a remote working environment if necessary
  • Attention to detail and a creative approach to problem-solving
  • Previous experience in 3D animated product advertisement
temporary
Plant Manager
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Senior Manager, Operations

Cincinnati, OH


What You’ll Do:

Relate Search has partnered with a leading manufacturer on the north side of Cincinnati to identify a Senior Manager of Operations to lead a large, complex manufacturing site undergoing operational transformation.

This is a true turnaround opportunity. The organization is investing in leadership, operational excellence, and foundational process discipline to restore performance across safety, quality, throughput, and cost. Reporting directly to executive leadership, this role will build the systems, structure, and accountability needed to stabilize and scale operations.

You will lead a ~400-employee flagship facility that drives the majority of company revenue, while also providing oversight to a smaller, stable plant in another region. This role offers significant executive visibility, autonomy, and clear succession potential.


Responsibilities:


Operational Leadership

• Lead all manufacturing operations across a large, multi-line building materials facility.

• Oversee plant leadership including multiple department managers and a second-site plant leader.

• Establish clear accountability, performance expectations, and leadership structure.

• Drive disciplined daily, weekly, and monthly KPI management.

Safety & Culture

• Build and sustain a zero-injury, safety-first culture.

• Integrate safety into all operational and improvement initiatives.

• Develop frontline leadership capability through coaching and visible, floor-based leadership.

• Reinforce a culture of respect, accountability, and servant leadership.

Lean & Continuous Improvement

• Implement and standardize Lean manufacturing principles and daily management systems.

• Establish standard work to enable sustainable continuous improvement.

• Improve OEE, throughput, scrap reduction, and cost performance through process stability.

• Partner cross-functionally with Engineering, Maintenance, Quality, and Supply Chain to strengthen reliability and execution.

Strategic Impact

• Stabilize operations before accelerating long-term growth initiatives.

• Balance immediate execution needs with system-building for scalability.

• Serve as a key member of the plant leadership team with high executive exposure.


Qualifications:

• 7+ years of progressive manufacturing leadership experience.

• Experience leading large, complex plant environments (multi-line, high-volume preferred).

• Demonstrated success in turnaround or build-from-scratch operational environments.

• Strong Lean / Operational Excellence background (Six Sigma certification a plus).

• Proven people leader with experience developing high-performing teams.

• Hands-on, floor-oriented leadership style with strong coaching capability.

• Ability to drive transformational change and navigate organizational complexity.

• Experience in continuous-flow, or high-volume manufacturing environments preferred.

• Bachelor’s degree in Engineering, Operations, or related field preferred.


Why This Role Is Compelling:

• True turnaround opportunity with executive support and investment.

• High-impact leadership role at a flagship, revenue-driving facility.

• Clear path to Director / VP-level advancement and potential succession opportunity.

• Global organization with local autonomy.

• Opportunity to build foundational systems that will shape the future of the business.


About Relate Search

Relate Search is a Woman, Minority, and LGBTQIA+ owned executive and professional search firm dedicated to connecting top talent with meaningful opportunity. With deep expertise across Supply Chain & Operations, Technology, Sales & Marketing, Human Resources, and Accounting & Finance, we deliver customized, people-first recruiting solutions that drive lasting impact.


Equal Opportunity Statement

Relate Search is proud to be an Equal Opportunity Employer. We value diversity and are committed to building inclusive teams where everyone belongs. All qualified applicants are encouraged to apply.

Not Specified
Account Executive
Salary not disclosed
Cincinnati, OH 6 days ago
LaSalle Network has partnered with a Cincinnati, OH based organization looking to grow out their sales team!
Our client is the nation’s premier provider of managed technology services, specializing in enterprise-level document workflow and infrastructure solutions. Boasting a massive national footprint and a reputation for aggressive growth, they are looking for a high-caliber Account Executive to dominate the Cincinnati market.
This is an opportunity to join a "Best Places to Work" award-winner where top performers earn six figures and have a direct path to leadership.
Account Executive Responsibilities
  • New Business Development: Identify and penetrate mid-to-large enterprise accounts within the Phoenix metro area.
  • Solution Architecture: Move beyond "box-selling" to provide comprehensive, consultative technology audits that solve complex operational bottlenecks.
  • C-Suite Engagement: Confidently present to CFOs, COOs, and IT Directors, focusing on ROI and long-term scalability.
  • Sales Lifecycle Management: Manage the full sales cycle from initial cold outreach and discovery to closing and post-sale handoff.
Account Executive Qualifications:
  • The "Hunter" Mentality: You possess a relentless drive to find new business and aren't afraid of high-volume prospecting.
  • B2B Track Record: Minimum 2+ years of success in a metrics-driven B2B sales environment (e.g., SaaS, Telecom, Payroll, or Office Technology).
  • Strategic Thinker: Ability to analyze a client's current spend and build a compelling financial case for change.
  • Local Presence: Must be based in Arizona with the ability to travel locally to client sites.
Compensation & Perks:
  • Base Salary + Uncapped Commission: High earning potential with a transparent, performance-based structure - $60k base , $100k-$120k OTE
  • Full Benefits Suite: Medical, dental, vision, 401(k) matching, and PTO.
  • Culture: A high-energy, competitive, yet collaborative environment with regular sales incentives and "President’s Club" trips.
Our client is looking to hire ASAP - if interested, please apply today!
Michele Rodriguez
Sales Recruiter
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

All assignments are at-will and their duration is subject to change.

Not Specified
Information Technology Professional
🏢 US Navy
Salary not disclosed
Cincinnati, OH 5 days ago
When warfare moves at the speed of technology, we need personnel who can always keep us one step ahead of our enemies. As an Information Professional Officer, you lead your team of Enlisted Information Systems Technicians to ensure the delivery of communications capabilities by operating, maintaining and securing our networks around the globe. Assist with top secret cyberwarfare missions and discover tactical and strategic advantages afloat and ashore. IPO is a big job, but your team will always have your back.

Want to start your journey with the Navy?

Apply Now

Officer None

What to Expect

Information Professional Officer

More Information

Responsibilities

Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:

  • Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
  • Driving interoperability with joint, allied and coalition partners
  • Building professional excellence through education, training and certification and milestone qualifications
  • Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
  • Helping to develop and deploy information systems, command and control and space systems
  • Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
  • Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology


Work Environment

Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:

  • Serving as part of Battle Group staffs on ships at sea
  • Working in C4I/Space/Surveillance on shore tours
  • Serving on major Navy and joint staffs
  • Serving in command of key communication and surveillance facilities around the globe


Training & Advancement

Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.

Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.

Promotion opportunities are regularly available but competitive and based on performance.

Post-Service Opportunities

Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.

Education Opportunities

Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:

  • Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
  • Completing Joint Professional Military Education (JPME) at one of the various service colleges

Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.

There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.

Qualifications & Requirements

A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.

All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.

General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.

Part-Time Opportunities

There are part-time opportunities available as an Information Professional Officer.

Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.

For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.

Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.

Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.

Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.

For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.

Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.

Compare Navy Careers

See how a career as an Information Professional Officer compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
Not Specified
Sr Electrical Engineer (W2 Contract Only)
🏢 CBTS
Salary not disclosed
Blue Ash, OH 2 days ago

Role: Sr Electrical Engineer

Location: Blue Ash, OH

Duration: 6 Months CTH


Job Description:

The Sr Electrical Engineer is responsible for designing, developing and testing electrical designs for specialized equipment. This position has comprehensive knowledge of equipment, business and customer requirements that drive the design of the technical solutions and participates in all phases of product development lifecycle, including the analysis, design and equipment construction, and installation support of designed equipment and confers with other engineering staff for programming and site startup support.

This is an on-site position in the Cincinnati, Ohio, Blue Ash area.


Responsibilities

  • Designs and conducts research to evaluate electrical systems, products, components, and applications.
  • Assists field engineers with installation of designed systems and verifies proper build of designed systems.
  • Develops electrical products that conform to standards and customer requirements, researches and tests manufacturing and assembly methods and materials.
  • Prepares technical drawings and specifications for electrical control panels.
  • Develops manufacturing processes by designing and modifying equipment for building and assembling electrical components.
  • Assures product quality by designing electrical testing methods; testing finished products and system capabilities to ensure conformance to design and equipment specifications and compliance with operational, safety, or environmental standards.
  • Prepares product reports by collecting, analyzing, and summarizing information and trends.
  • Resolves required changes, and support solution to complete designed equipment during installation.
  • Maintains product database by writing computer programs.
  • Additional duties as assigned.


Qualifications / Requirements

  • Bachelor’s Degree in Electrical Engineering, Electrical Engineering Technology or related field; or an equivalent combination of education and experience.
  • 5 – 8 years previous professional electrical engineering experience
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency in MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
contract
Senior Technical Support Analyst
Salary not disclosed
Cincinnati, OH 2 days ago

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support


JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

  • Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
  • Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
  • Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
  • Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
  • Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

  • Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
  • Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
  • Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
  • Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
  • Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
  • Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

  • Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
  • Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

  • Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
  • Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
  • Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

  • Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
  • Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

  • Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
  • Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
  • Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

  • Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
  • Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

  • Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
  • Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
  • Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

  • Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
  • Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

  • Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

  • 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
  • Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
  • Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

  • Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
  • Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
  • Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
  • Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
  • Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
  • Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
  • Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
  • Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
  • Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

  • Apple Device Support/Deployment certifications.
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
  • VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

  • Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
  • May require limited travel for deployments, vendor meetings, or training.
Not Specified
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