Stratum Corneum Explained Jobs in Usa

Warranty & Cost Recovery Analyst

Bergen County, NJ | $60–80K | Onsite

Ready to step into a high visibility role where your Excel skills actually matter? Our client needs someone who can own Cost Recovery and support Warranty—not the other way around. If you love digging into data, finding money on the table, and keeping vendors honest, keep reading.

What You’ll Do

• Drive Cost Recovery efforts (your main focus—about 60–70%).
• Pull, analyze, and present data using pivot tables, VLOOKUPs, charts, and graphs.
• Build and refine reports for leadership.
• Manage vendor and customer follow up to resolve disputes.
• Support the Warranty team as needed on claims, documentation, and coverage decisions.
• Communicate professionally across all levels—from production staff to VPs.

What You Bring

• Strong Excel skills (non negotiable).
• Experience in Cost Recovery, Warranty, Claims, or Customer Service with financial follow up.
• Ability to write clean reports and explain the story behind the numbers.
• Comfortable working independently and jumping into complex issues.
• Microsoft 365 experience.
• Bonus: SAP, aviation or automotive industry experience

Why This Role

• You’ll be joining a department that’s growing—not stagnant.
• Leadership wants someone who’ll make this a long term career move.
• Real room to expand, own processes, and elevate the function.
• OT available case by case.

Schedule

• 8:30 AM–5:00 PM

The client offers medical, dental, vision, HSA, FSA, 401K, 15 days of PTO to start, 6 sick days, and 16 company paid holidays!!!

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Position Summary

The Project Estimator – Fencing is responsible for conducting on-site evaluations and preparing accurate, professional project estimates for residential and light commercial fencing projects.

This role serves as the primary in-person representative of the company during the estimate process. The estimator must provide a knowledgeable, professional, and customer-friendly experience that builds trust and confidence in the company’s services.

While this position does not involve cold calling, prospecting, or high-pressure sales, the estimator plays a critical role in influencing customer decisions through accuracy, professionalism, and clear communication. Final approval and acceptance of estimates are completed through the company’s project management system.

All estimate appointments are generated and scheduled by the company through business development efforts and inbound marketing sources (Google Ads, Thumbtack, direct calls, etc.).

This is an on-site role based out of the McKinney, TX office. Depending on the daily schedule, the estimator may begin the workday at the office or travel directly to a scheduled customer appointment. Consistent communication, responsiveness, and accountability throughout the workday are required.

Essential Duties and Responsibilities

• Attend scheduled on-site estimate appointments
• Travel locally to residential and light commercial project sites
• Measure properties and assess site conditions accurately
• Evaluate grading, layout, access points, and installation considerations
• Determine project scope, materials, and labor requirements
• Prepare detailed, accurate written project estimates
• Present and explain estimates clearly and professionally to customers
• Provide a professional, informative, and relationship-focused customer experience during all site visits
• Clearly explain scope, materials, and project details to support informed customer decisions
• Answer customer questions regarding materials, installation process, and timelines
• Maintain ongoing communication with the office throughout the workday
• Provide real-time updates regarding appointment status, scheduling changes, and customer feedback
• Accurately document site measurements, notes, photos, and estimate details
• Submit finalized estimates through the company’s project management system (Jobber)
• Coordinate approved project specifications with operations and installation teams
• Follow up on submitted estimates as directed
• Maintain a professional appearance and punctuality at all appointments
• Perform other duties as assigned
• Project Estimator - Fencing

Work Structure and Expectations

• On-site position based in McKinney, TX
• Daily local travel required
• May begin the workday at the office or first scheduled job site
• Ongoing communication and status updates required throughout the day
• High level of personal accountability and self-management expected
• Professional appearance and conduct required at all customer interactions
• Accuracy and professionalism directly impact customer confidence and project approvals
• Project Estimator - Fencing

Qualifications

• Previous fencing, construction, or estimating experience preferred
• Ability to accurately measure properties and interpret site conditions
• Strong attention to detail and organizational skills
• Professional verbal and written communication skills
• Ability to work independently while maintaining accountability
• Valid driver’s license and clean driving record
• Proficiency with estimating software and basic computer systems
• Project Estimator - Fencing

Preferred Experience

• Hands-on fencing installation experience
• Experience with residential and light commercial construction projects
• Familiarity with grading, layout, and site evaluation considerations
• Project Estimator - Fencing

Time Off & Benefits

Upon successful completion of a 90-day introductory period, Employee will be eligible for the following benefits, in accordance with Company policy:

• Paid Time Off (PTO): Ten (10) business days annually
• Monthly Health Days: One (1) paid mental health day per month (twelve [12] days annually)
• Paid Holidays: Eight (8) paid holidays per year, in accordance with the Company holiday schedule maintained in Gusto

All time off and benefits are subject to business needs, Company policy, and management approval. Benefits may be modified from time to time at the discretion of the Company.

Head of Business Operations

Brief Summary

The Head of Business Operations owns the configuration, integrity, and scalability of the company's business operations systems, serving as the bridge between business strategy and technical execution reporting directly to the CEO/Co-Founder. This role is responsible for translating institutional knowledge into scalable business processes,

ensuring data integrity, and enabling the transition from ad-hoc decision making to data-driven workflows. This is a senior management role with individual-contributor responsibilities, broad cross-functional authority, and high executive visibility.

The Head of Business Operations will take a lead role in defining the data architecture, implementing process guardrails, and analyzing operational data to drive strategy. This person acts as the cross-functional orchestrator of the business operations system, collaborating with Sales, Production, and Leadership to extract & refine business logic and codify it into streamlined processes. Success in this role requires a strong backbone to enforce higher standards, and an analytical and systems-thinking mindset to visualize downstream effects.

What Success Looks Like

● All core workflows are analyzable, have entrance/exit criteria, and are governed by continuously improving SOPs

● Leadership can answer key operational questions without ad-hoc data pulls

● Administrative overhead for sales and production staff is measurably reduced through intuitive, user-centric workflow design and automation.

● Data integrity is proactively enforced through automated validation gates, ensuring all transactions reaching Production meet technical completeness standards

● Schema changes follow a formal change process without disruptive production breakage

● Cross-team handoffs show measurable reductions in rework or delays

● Operational reporting has shifted from reactive status checks to predictive insights, providing automated triggers for churn risks and production bottlenecks

Duties & Responsibilities

Requirements Engineering (Internal Product Owner)

● Conduct structured interviews with stakeholders (Sales, Production) to extract complex business logic, transforming qualitative requirements into workflow pipelines, binary system gates, and automation triggers.

● Treat internal tools as a "Product" and internal staff as "Users," conducting user research to ensure workflows are intuitive and reduce friction.

● Act as the liaison between business stakeholders and technical teams to ensure alignment.

● Define, mandate, and manage the company's "Data Dictionary" and Standard Operating

Procedures (SOPs), ensuring a unified language and common framework is adopted across all functional teams.

System Ownership & Platform Governance

● Own the configuration and architecture of the company’s operating platform (currently ), defining object relationships and preventing schema drift.

● Translate strategic business objectives into system logic, automation rules, and workflows to create a scalable operating platform that generates measurable, actionable data.

● Define and enforce strict "Entrance and Exit Criteria" for all business process stages to prevent data errors (the enforcement aspect).

● Manage the change control process for system updates to prevent disruption to active workflows.

Business Intelligence

● Responsible for building decision-grade operational reporting and analysis (but not exploratory data science/research or data engineering).

● Query and analyze cross-functional data to drive strategic business decisions, identify performance gaps, and uncover opportunities for revenue optimization and growth (e.g., ROAS, marketing attribution, churn risks, customer LTV).

● Own and facilitate the weekly business review, working with management and leads to refine reporting and insights across the organization.

● Design and maintain management reporting dashboards to track key performance indicators and operational health.

Decision Authority

This role has final decision authority over the following areas:

● Operating system structure and data definitions

● Workflow stage definitions and gating logic

● Approval or rejection of system changes that affect data integrity

Desired Qualifications & Traits

● Systems Thinker: Possesses strong systems thinking capabilities, naturally visualizing the downstream effects of upstream changes (e.g., how a change in the Sales form affects the Production floor). They prioritize long-term scalability over short-term "hacks."

● Pragmatic Architect: Maintains a pragmatic approach to architecture, balancing "perfection with business utility." They know when to implement a rigid constraint and when to allow manual flexibility, always focused on delivering high-utility features.

● Operational Excellence Steward: Demonstrates operational discipline and the ability to define, promote, and enforce process compliance among diverse teams. They value consistency and predictability and are willing to say "No" when requests threaten system integrity and guide the team to the right trade-off.

● Analytical & Problem-Solving Mindset: Possesses an investigative nature, focusing on finding root causes and proactively hunting for "process leaks" and undefined variables. They validate assumptions with data rather than anecdotes.

● Coach & Change Leader: Possesses high emotional intelligence and the teaching ability to re-program legacy habits. They can explain why a new system is better to resistant teams and guide them through the transition with patience and clarity.

● Ambiguity Simplifier: Has the ability to simplify ambiguity, taking chaotic business inputs and structuring the information into linear, standardized processes.

● Translator & Data-Centric Communicator: Has strong communication skills to fluently bridge the gap, explaining technical constraints to non-technical stakeholders in plain English.

● Detail-Oriented: Is highly detail-oriented, obsessed with consistent naming conventions and data definitions. They notice misalignment in data definitions immediately, ensuring organizational clarity and data integrity.

Experience & Educational Requirements & Preferences

Experience & Educational Background

● 7+ years of experience in Business Operations, Systems Administration, or Data Analysis.

● Bachelor’s degree in Business, Information Systems, or related field required, Master's degree preferred.

● People Management and Team Building

Platform Expertise & Architecture

● Low-Code/No-Code Mastery: Advanced proficiency with Low-Code/No-Code platforms ( , Airtable, Salesforce) is required, including the management of complex automation rules, dependencies, and integration webhooks.

● Business Object Modeling / Relational Database Design: Proven experience designing relational database schemas (One-to-Many, Many-to-Many), specifically including the ability to translate flat spreadsheets into relational objects (e.g., separating "Orders" from "Line Items").

● API & Integration Knowledge: Ability to read API documentation to understand system

capabilities/limitations.

● Lightweight Scripting & Automation (Preferred): Proficiency with basic data-related scripting (Python, SQL) or advanced spreadsheet macros (VBA) to independently manipulate datasets or prototype logic is a strong plus.

Process, Intelligence, & Change Management

● Business Process Modeling (BPM): Experience with Business Process Modeling (BPM), including creating detailed swimlane diagrams to visualize hand-offs and defining strict "Entrance and Exit Criteria" for process stages.

● Business Intelligence (BI) & Reporting: Proficiency in designing Business Intelligence (BI) dashboards and reports, with an understanding of how to structure data for customer segmentation and cohort analysis.

● Change Management & Training: Experience managing change, designing rollout plans, and creating training materials and SOPs for users in a fast-paced environment.

Join the company behind your favorite foam and red SOLO cups as a key HR partner!

We’re looking for an HR pro to collaborate with management, drive people programs, and create a positive employee experience—all while enjoying great benefits like health, 401K, tuition reimbursement, paid time off, and career growth.

If you have 3+ years HR experience, strong communication skills, and a passion for making work better, we want to hear from you!

Ready to help us shape a safe, inclusive culture? Apply today!

Shift:

8:00am-5:00pm Monday-Friday

Who we are…

We're your top choice for foam cups, classic red SOLO cups, and convenient take-out containers, ensuring you can enjoy your food and drinks anytime, anywhere!

What we offer…

• Excellent benefits package, including health, dental, vision, 401K and more!
• Ability to earn pay increases and advancement opportunities
• A supportive and inclusive work culture that prioritizes safety
• Approved job-related training and tuition reimbursement
• Paid holidays and paid time off

What You'll Do:

In this on-site role you will provide HR support, with focus on:

• Understanding, supporting, advising and partnering with management to effectively drive business results and achieve company goals.
• Implementing, championing, administering and monitoring people-related programs and initiatives aligned with applicable laws/regulations, local business objectives, broader company goals and the strategic plan.
• Working with management to create a positive experience for employees throughout the employment life cycle via recruitment processes, performance/compensation management, training & development, and succession management programs.
• Operate as a trusted advisor to management, and have the ability to take on, and manage projects/assignments with a limited scope and moderate level of direction/guidance.
• Administer, interpret and explain HR policies, procedures, laws, standards, or regulations; conduct training for employees/managers as needed.
• Support, consult, train and coach all levels of the management team regarding people-related laws, policies, programs and issues to help managers make informed decisions, which ultimately advance business objectives. Collaboratively influence and/or challenge perspectives when appropriate.
• Prepare and maintain employment records related to events such as hiring, terminations, leaves of absences, transfers, disciplinary actions or promotions.
• Coordinate, administer and support various HR programs/initiatives, using continuous improvement methodologies to monitor programs for efficiency/effectiveness.
• Conduct new employee onboarding/orientation as needed.
• Partner with management to address organizational effectiveness issues using root-cause analysis and process improvement methodologies.

What you’ll need…

• Bachelor’s Degree and three (3) years of progressive HR experience. Equivalent combination of education and experience will be considered.
• Experience consulting management on complex employee relations, and organizational effectiveness issues.
• Excellent verbal and written communication skills necessary in order to persuade and influence decision making of individuals, groups, or work teams, and to explain issues.
• Experience using Microsoft Office, including the ability to create basic reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint.
• Solid understanding of common local, State and federal HR/employment-related laws and regulations, such as FMLA, FLSA, ADA, etc.
• Ability to develop creative solutions to non-routine problems, master new concepts quickly and efficiently, and to turn concepts into practical application/action.
• Solid understanding of key HR metrics and a general knowledge of principles/practices of HR.
• Experience using root cause analysis and/or other process improvement methodologies.
• Strong presentation, organizational, and analytical skills.
• Experience using HRIS software
• Ability to maintain confidentiality.
• Demonstration of minimum proficiency with the English language in order to ensure effective new hire training and on-going communications about safety and quality issues.

 is looking for an experienced WordPress designer who enjoys helping others succeed online.

This role combines website design with training and mentoring. In addition to building and improving WordPress sites, you’ll work directly with our members to help them understand how their websites function and how to make them more effective.

Many of the people you’ll work with are not technical. Success in this role requires someone who can explain design decisions, guide improvements, and help users feel confident managing their sites.

This is a hybrid role based in Jacksonville, Florida, and we are specifically looking for someone who can drive to the office for periodic meetings and to participate in trainings.

What You'll Do

• Train and mentor non-technical users through Zoom sessions and occasional in-person guidance
• Help members understand website structure, layout decisions, and best practices
• Provide practical recommendations that improve site usability and effectiveness
• Collaborate with internal teams on ongoing website and platform initiatives
• Diagnose and resolve layout issues, plugin conflicts, and usability problems on existing sites
• Design, build, and improve WordPress websites using builders such as Elementor, Divi, or similar

What Makes Someone Successful in This Role

• Several years of hands-on WordPress experience working with themes, builders, and plugins
• Strong design instincts and the ability to create clean, effective website layouts
• Basic coding knowledge (HTML, CSS, and general web structure) sufficient to troubleshoot and adjust sites when needed
• Experience in diagnosing and improving existing WordPress sites, not just building new ones
• Comfortable explaining technical concepts to non-technical users
• Clear communicator who enjoys mentoring and guiding others

This Role Is NOT For

• Developers seeking remote-only positions
• Backend engineers who prefer no user interaction
• Agencies or freelancers outsourcing work

About 

 is one of the largest host agencies in the travel industry, supporting thousands of independent travel advisors with tools, training, and technology to help them build successful travel businesses.

Our focus is simple:

Build better tools.

Provide real support.

Help our members succeed.

Before Applying

• Links to 2–3 WordPress sites you personally designed or significantly improved
• A brief note describing what changes you made and why

If you enjoy designing WordPress sites and helping others learn how to use them effectively, we’d love to hear from you.

Position Summary:

The Benefits Coordinator is responsible for supporting the administration, communication, and coordination of employee benefits programs. This role ensures employees understand and effectively utilize available benefits while maintaining compliance with company policies and applicable regulations. The Benefits Coordinator serves as a key resource for employees regarding benefits questions, assists with enrollment processes, and manages leave of absence (LOA) administration in collaboration with internal stakeholders and third-party vendor.

Key Responsibilities

• Serve as the primary point of contact for Leave of Absence (LOA) administration, coordinating with employees, managers, and third-party administrators regarding FMLA, medical leave, parental leave, and other company leave programs.
• Create and distribute LOA reports for business partners as needed
• Conduct new hire benefits orientations, explaining available benefit options, enrollment procedures, deadlines, and employee responsibilities.
• Administer day-to-day operations of employee benefits programs including health, dental, vision, life, disability, retirement, and voluntary benefits.
• Conduct benefits data audits within Workday to ensure accurate records and proper enrollment.
• Coordinate with payroll to ensure accurate deductions and benefits reporting.
• Support open enrollment planning and execution, including employee communications, materials, onsite events and system updates.
• Liaise with benefits vendors and brokers to resolve issues and ensure efficient program administration.
• Review and resolve weekly vendor integration errors.
• Monitor benefits eligibility and track employee leave, return-to-work dates, and required documentation.
• Prepare benefits reports and assist with audits, compliance filings, and required notices.
• Assist in developing employee benefits communication materials.
• Stay informed of federal and state regulations affecting benefits and leave programs.
• Handle content for internal Newsletters.
• Manage the Benefits Department inbox.
• Coordinate onsite benefit events.

Skills and Competencies:

• Strong knowledge of employee benefits programs and HR practices.
• Excellent communication and presentation skills, with the ability to clearly explain benefits during orientations and employee meetings.
• Ability to prioritize and work independently .
• Strong organizational and time-management skills, with high attention to detail and the ability to handle confidential information.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 1–3 years of experience in benefits administration, or related field.
• Experience using Workday for HR or benefits administration preferred.

Details:

• Full time role located in Secaucus, New Jersey
• Hybrid work model includes in-office days on Monday, Tuesday, and Thursday.
• Health, Vision & Dental Insurance for full-time employees
• 401K with employer match program
• Generous employee discount

AI Strategist

Senior Director, Consulting & Delivery

Level & Department

The honest version of what's happening in enterprise AI in the middle market ($100M - $2B) right now is messy. Most organizations know they need to move. Very few have the leadership that can operate fluently at both ends of the problem… the C-suite conversation about investment rationale and the engineering conversation about whether the architecture can actually support what was just promised.

That gap is expensive and we've seen it in every sector we work in. It shows up the same way every time: smart strategy work that doesn't connect to anything deployable, or capable technical teams building things that never get funded or adopted.

The Principal AI Strategist role exists to close that gap on our most important engagements.

THE ROLE

What this position actually does

You are the senior-most strategy and delivery mind on a client engagement. You hold the intellectual and commercial thread across the entire lifecycle from the first diagnostic conversation through to a working AI system in production and the expansion that follows when the client realizes it's changing something real.

You are not the person who manages the team to do the thinking… you are responsible for the most strategic form of that thinking. You shape the strategy, challenge the architecture, own the executive relationship, and are personally accountable for whether the engagement creates measurable business value.

The title is Principal AI Strategist because that's the actual job. The level is Senior Director because that reflects the scope, accountability, and authority this role carries inside Quantum Rise and in front of clients.

OUR OPERATING PRINCIPLES

The intellectual framework you'll work inside

Quantum Rise operates from a set of principles we call Consulting 2.0. They define how engagements are structured, how we challenge client assumptions, and what we hold ourselves accountable to.

Think like an investor, not a technologist

AI value is relative to each client’s own goals / circumstances and capital is precious. We anchor every engagement to strategy → value streams → enterprise value. We don't start with use cases. We start with where the business makes and loses money, and work backward to where AI creates leverage.

• Map to where the work actually happens: We go to L4–L5 process depth where the task-level execution that explains KPI performance and reveals where AI readiness actually exists.
• Diagnose before prescribing: We use structured diagnostic lenses (process, data, systems) to move from visible symptoms to root causes.
• Data reality bounds AI ambition: What AI can reliably do is determined by the strength of the data foundation (architecture, integration, quality, consumption) not by model choice.
• Not all AI systems are created equal: Machine learning, LLMs, and agents introduce different capabilities, constraints, and operational trade-offs. Enterprise-ready agents specifically require probabilistic reasoning balanced with deterministic rules, structure, guardrails, and human oversight.
• Risk is predictable: Enterprise AI risk falls into defined categories: data privacy, bias, explainability, and governance. Principles define what good looks like; governance establishes ownership, decision rights, and escalation.
• Execution credibility matters as much as technical ambition: “Crawl”and MVP solutions that are in production beat “Run” enterprise-wide solutions that aren't.

RESPONSIBILITIES

What you own

Client strategy and delivery

• Lead end-to-end engagement execution from strategy and diagnostic through deployment and commercial expansion
• Run executive discovery sessions translating ambiguous business problems into structured AI investment rationales
• Build the business case with the rigor of an investor, not the optimism of a vendor: quantified value, honest constraints, sequenced roadmap
• Own the relationship with C-suite and senior client stakeholders as a peer, not a service provider

Technical leadership

• Apply working fluency in LLMs, agentic workflows, RAG architecture, and data infrastructure to make real design decisions ensuring the original business value is obtained
• Collaborate with engineering to challenge, refine, and pressure-test solutions against production realities
• Define AI product roadmaps that are incrementally value generating, governed, measured, and adopted

Firm development

• Identify capability and offering gaps where Quantum Rise can build durable competitive advantage
• Build reusable delivery IP (frameworks, playbooks, diagnostic tools) that improve every engagement that follows
• Develop and mentor the next generation of AI consultants on what it means to operate at the intersection of AI strategy and delivery
• Contribute to business development through the quality of your work and the depth of your client relationships

THE PROFILE

Who fits here

person who thrives in this role has a particular combination that's genuinely rare and we'd rather name it honestly than let both sides waste time discovering the mismatch.

Dimension: What this looks like in practice

Role identity: You think of yourself as a strategist who builds things, not a consultant who advises on them.

Technical depth: Hands-on with LLMs and agentic coding. You've debugged a pipeline at some point and don't need to be reminded why hallucination is an enterprise risk.

Business fluency: You can translate AI capability into a CFO-ready investment case without losing the technical precision that makes it credible.

Delivery record: 12+ years in management consulting or technical advisory with real end-to-end accountability from scoping through go-live. You are hyper customer service oriented.

Sector context: You have meaningfully operated across 3 discrete sectors learning to how effectively understand how money is actually made, customer and demand dynamics, how work gets done, regulatory constraints, etc.

Education: Engineering, CS, or MIS undergraduate foundation. MBA preferred. The combination matters and what makes the translation instinct natural. What matters is the ability to translate value creation into technology and vice versa.

Working style: You reach for the AI tool first because it's genuinely how you think and not just because we’re an AI consultancy.

BENEFITS

What we offer

• Competitive base salary + variable compensation tied to individual and company performance
• Equity options
• BCBS health, vision, and dental
• 401(k) with discretionary annual match
• FSA, DCA, commuter, and L&D stipends
• Unlimited PTO + paid holidays + paid sick time

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities:

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements:

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers' License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
  • WTR Water Damage Restoration Technician
  • ASD Applied Structural Drying Technician

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.