Staples Canada Poster Jobs in Usa

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Project Delivery Manager (Ophthalmology) - OptymEdge(Remote in US, Canada & UK)
Salary not disclosed
Overview

Job Title: Project Delivery Manager (Ophthalmology) - OptymEdge

Location: Remote in US, Canada & UK

OptymEdge, (part of the Emmes Group), develops proven solutions for training and certification of Visual Function Examiners and Visual Acuity Rooms. OptymEdge partners with study teams to provide visual function certification that ensures a high level of quality and consistency for ophthalmic clinical trial data.

OptymEdge is the largest and longest-standing certification organization in the industry. We pioneered visual acuity certification from conception. Our services have grown to be synonymous with providing the highest level of quality and standardization of clinical trial data.

  • Over 2,500 sites certified worldwide, since 1995

  • Phase I through post-marketing experience across anterior segment and retina trials

  • Clinical Ophthalmology, Optometry, and clinical trial expertise

Primary Purpose

The Project Delivery Manager (PDM) is critical to the successful conduct of ophthalmic certifications in Biopharmaceutical-sponsored clinical trials, as a matrix leader of a vendor project team. The OCPM will be client-facing and serve as the internal lead of the project through the life cycle of the study, ensuring effective project delivery in agreement with contracted project timeline and budget. The PDM directs project delivery by driving team and financial efficiency, work product quality, and is responsible for client satisfaction through strong relationship management.


Responsibilities

* Serves as the primary point of contact for biopharma clients and demonstrates proficiency in knowledge and understanding of client needs.
* Ensures that deliverables for the assigned projects are completed according to the contract budget, schedule, and quality standards. Projects will be effectively managed in all areas of performance.
* Develops successful working relationships with clients, executive management, and project staff and collaborates to manage project issues, proactively identify and mitigate risks and drive milestone achievement.
* Tracks project deliverables against contract. Proactively prepares/presents study metrics to maintain transparency for internal/external stakeholders. Monitors trends and drives changes to the plan as needed; identifies risks to delivery and agrees to mitigation plans with the project team to be presented to the client.
* Ensures adherence to quality control expectations and milestone timelines for delivery of contractually required reports and deliverables.
* Identifies and manages changes to scope and requests for out-of-scope activities. Collaborates with Business Development, Contracts Department, and executive management to ensure timel y execution of contract amendments/change orders. Prospectively manages client expectations.
* Identifies and documents lessons learned from study successes and challenges to promote development of best practices.
* Models and propagates Emmes' commitment to a culture of quality in all aspects of our deliverables, utilizing a solution-based, science-driven, value-added approach in collaborating with clients.
* Performs other duties as assigned.


Qualifications

* Bachelor's degree or equivalent experience.

* Experienced in developing and maintaining customer relationships.
* Minimum 2 years demonstrating related experience.

* Experience with MS Office Suite.
* Time management and decision-making skills.
* Attention to detail and the ability to address several assignments simultaneously.
* Excellent oral and written communication skills.
* Some knowledge of clinical trials in ophthalmology preferred.

* Occasional travel may be required on an ad hoc basis

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

  • Flexible Approved Time Off
  • Tuition Reimbursement
  • 401k Retirement Plan
  • Work From Home Anywhere in the US
  • Maternal/Paternal Leave
  • Casual Dress Code & Work Environment


CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote


Remote working/work at home options are available for this role.
Not Specified
Assistant Manager (06750) -2714 S Staples
✦ New
Salary not disclosed
Corpus christi, TX 1 day ago
Assistant Manager

Corpus Christi, Texas, DWD Pizza Company, Inc.

Job Description

About The Job

You were born to be the boss. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

Job Requirements And Duties

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow all policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, paperwork, cost controls, cash control, food management, work to a schedule, perfect image and adherence to standards, great customer service, attendance & punctuality, transportation to/from work, store cleanliness, marketing, profitability.

Advancement

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or manager corporate operations, our stores offer a world of opportunity.

Diversity

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Summary Statement

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Qualifications

General job duties for all store team members

Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

Sensing

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical Requirements including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations. Surfaces include ceramic tile \"bricks\" with linoleum in some food process areas. Height of work surfaces is between 36\" and 48\".

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72\" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24\" - 30\" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Additional Information

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward. Workers reach above 72\" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer. Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards. Access to an insured vehicle which can be used for delivery.

Essential Skills

Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Physical Demands

Carrying

During delivery, carry pizzas and beverages while performing \"walking\" and \"climbing\" duties.

Driving

Deliver pizzas within a designated

Not Specified
B2B Sales Consultant Comm
✦ New
Salary not disclosed

Staples is business to business. You're what binds us together.

Hunts within defined territory to prospect and win net new small to medium business customers. B2Bs are also responsible to ramp and onboard net new won accounts to further expanding our customer base. It is a high velocity sales position that leverages a prioritized call list to drive prospect engagement remotely by phone, video, face to face, and utilizing digital tools.

What you'll be doing:

  • Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
  • Effective Selling Skills
  • Utilizing professional selling skills
  • Discover prospects incremental and programmatic needs
  • Effectively communicates Staples value propositions, capabilities, products and assortments including all categories
  • Capable of overcoming objections and closing the sale.
  • Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
  • Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
  • Implements and ramps wins driving compliance to new account/program
  • Expertise of prospect industry buying process' and ability to support product selection and standardization
  • Create sticky accounts which will continue to purchase from Staples
  • Integrates feedback from prospects into their sales approach
  • New customer assortment and pricing
  • Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
  • Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

What you bring to the table:

  • Strong drive and a desire to win
  • Strong aversion to complacency
  • Proven ability to view rejection as a learning opportunity and double down on next best actions
  • Experience and proven track record of business development
  • Strong ability to develop and deliver presentations virtually and in person
  • Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
  • Ability to work with product category sales team members
  • Strong business, financial, operations and technology acumen
  • Ability to analyze business and industry trends to create tailored solutions for prospects based upon Staples value proposition
  • Ability to function independently with minimal daily supervision
  • Ability and motivation to find, develop, and close sales
  • Demonstrated work ethic, self-disciplined
  • Ability to succeed in a competitive selling or goal-oriented environment
  • Ability to be coached and to incorporate feedback
  • Professional appearance and demeanor
  • Strong organization and time management skills

What's needed- Basic Qualifications:

  • 1-3 years of successful sales experience or success as a Staples B2B Sales Associate
  • 3+ years experience in PowerPoint, Excel, and Outlook

What's needed- Preferred Qualifications:

  • Bachelor's Degree
  • Knowledge of Customer Relationship Management tool (CRM)
  • Industry knowledge, a plus

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Work Location: This is a remote position with a regional focus. This position supports customers in Charlotte, NC. While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Not Specified
Warehouse Lean Replenishment Full Time 3rd Shift
🏢 Staples, Inc.
Salary not disclosed
Montgomery, NY 4 days ago
12:00am-8:30am/Monday-FridayStaples is business to business .

You're what binds us together.Join our Staples World Class Supply Chain Team and deliver essential products to our customers.What you'll be doing:As a warehouse associate you may work in one of the following six areas:Warehouse Bulk/Material Handling Equipment Operator: You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to pick product up to 100 lbs and move product within the warehouse while adhering to safety procedures.

Not all work will be completed on Material handling equipment.Warehouse Porter: You will be responsible for general cleaning and basic maintenance duties both inside and outside of the facility while adhering to safety procedures.

You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures.

Not all work will be completed on Material handling equipment.Warehouse Replenishment: You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to pick product up to 100 lbs and move product within the warehouse while adhering to safety procedures.

Not all work will be completed on Material handling equipment.Warehouse Receiving/Putaway/Returns: You will confirm accuracy of product and work with colleagues to address discrepancies and damages.

You will communicate effectively and professionally with internal and external contacts to clarify and resolve issues.

You will be manually unloading trucks and palletizing products.

You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures.

Not all work will be completed on Material handling equipment.Warehouse Returns: You will be operating material handling equipment to move product within the warehouse.

You will be matching item quantities and descriptions to packing slips on returned items, checking in returned product and tagging it appropriate.

You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures.

Not all work will be completed on Material handling equipment.Shipping: You'll be responsible for organizing, stacking, and shrink-wrapping customer orders on pallets.

You'll be loading trucks manually; lifting, lowering, and carrying product in a fast-paced environment and stacking empty pallets while maintaining a safe and clean workspace as you go.Please note, as an SC2 associate you may be moved into any of the above roles, or SC1 roles, as needed.You will be essential to the success of Staples Supply Chain as we deliver to our customers.Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace our safety culture.What you bring to the table:
* An ability to be Material Handling Equipment Operator certified and safely operate necessary material handling equipment.
* An ability and willingness to keep work area clean.
* An inclusive approach with your colleagues and customers to forge strong relationships and foster collaboration to resolve issues.
* An ability to adopt our safety procedures quickly and ensure safe work practices.
* An ability to work in a warehouse environment with seasonal temperature variations.What's needed- Basic Qualifications:
* Minimum three (3) months related experience in a warehouse environment; or any equivalent combination of acceptable training, education, and experience.
* Ability to pass a drug screen to the extent permissible legally.
* Basic English language skills (both verbal and written communications).
* If you are hired as a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need.
* Ability to work at heights up to 60 feet or more as needed.
* An ability to lift, push or pull boxes/merchandise weighing between 70 pounds and 100 pounds by hand.
* Must wear safety composite shoes.
* Ability to walk and stand 100% of the time.
* You must be at least 18 years old.What's needed- Preferred Qualifications:
* High School Diploma/GED or equivalent work experience.
* Prior experience operating warehouse equipment, such as forklift, pallet jack and cherry picker helpful.The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We Offer:
* Competitive Pay Rate: $24.25/hour (includes $2.00/hour Shift Differential)
* Receive a pair of work shoes after 60 days.
* Inclusive culture with associate-led Business Resource Groups.
* Staples offers both Full-Time and Part-Time benefits.

Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k).

Physical and Mental Health Wellness programs, and more!At Staples, "inclusion" is an action word.

It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential.

When we operate inclusively, diversity naturally follows.

This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise.

The result is a better workplace and innovative thinking that helps us exceed our customers' expectations
- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
permanent
Product Manager - B2B Services
✦ New
🏢 Staples, Inc.
Salary not disclosed
FRAMINGHAM, MA 12 hours ago

Staples is business to business. You’re what binds us together.

 

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.  We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

 

The Product Manager plays a critical role in shaping the future of our eCommerce platforms. This individual is responsible for leveraging customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring our mobile, desktop and app platforms deliver exceptional digital experiences. This role collaborates closely with engineering teams to bring innovative products and solutions to market, driving growth and enhancing customer satisfaction.

 

What You’ll Be Doing:

  • Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
  • Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity. 
  • Serve as the key point of contact between the development team and stakeholders. 
  • Craft detailed user stories and acceptance criteria to guide the development process. 
  • Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.

 

What You Bring To The Table:

  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams.
  • Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities.
  • Leadership and mentorship capabilities, with a passion for fostering team growth and development.
  • Strong experience partnering closely with Operations teams to identify inefficiencies, translate them into product opportunities, and deliver scalable solutions across service and fulfillment workflows.
  • Experience managing products that support operational workflows and service-based offerings, not just transactional eCommerce experiences.  
  • Experience building customer-facing experiences (e.g., enrollment, dashboards, self-serve tools) in close partnership with UX to drive adoption, engagement, and program stickiness.
  • Demonstrated skill in stakeholder management across complex, sometimes challenging groups, balancing collaboration, influence, and the ability to thoughtfully push back while maintaining productive working relationships.

 

What’s needed- Basic Qualifications:

  • Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
  • 5+ years of related experience in product management, with a focus on eCommerce or digital products.
  • Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration
  • Comprehensive understanding and practical application of Agile methodologies, tools, and systems

 

What’s needed- Preferred Qualifications:

  • Master’s degree in a related field
  • Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager)
  • Experience in the specific industry (e.g. B2B, supply chain, office supplies)
  • Background in B2B eCommerce or services‑based platforms, particularly those supporting operational workflows or asset‑backed offerings. 
  • Experience supporting enterprise or multi‑location B2B accounts, including master account hierarchies and complex customer relationships. 
  • Experience partnering with non‑technical stakeholders (Operations, Sales, Merchants) as primary inputs into product strategy.

 

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

 

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

#LI-MR1

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Not Specified
Inside Account Executive-GPO
✦ New
🏢 Staples, Inc.
Salary not disclosed
Lewisville, Texas 11 hours ago

Staples is business to business. You're what binds us together.

The Inside Account Executive - GPO works with small to mid-sized inside accounts to grow and retain their business. Inside Account Executives (IAE) engage customers remotely by phone, video, and digital communication to retain and expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts.

It is a high velocity sales position that leverages a prioritized call list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with the company. Retaining customers can be crucial for long-term business success and profitability.

This is a ONSITE role with a FOUR day (Mon-Thurs) in-office expectation at our Lewisville, TX office.

What you'll be doing:

  • Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
  • Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
  • Influences on the spot pricing decisions in order to cultivate a seamless customer experience
  • Maintain and grow revenue by consistently meet activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities
  • Manage sales funnel to close opportunities
  • Implement strategies to retain at-risk customers or those considering canceling their subscriptions
  • Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns
  • Keeping customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions
  • Gathering feedback from customers about their experiences, needs, and preferences and conveying this information to relevant departments within the company for improvement
  • Identifying and resolving customer problems, complaints, or inquiries, and ensuring that customers receive timely and effective solutions
  • Providing customers with information about new features, upgrades, or offerings that may be of interest to them and explaining how these additions can benefit them

What you bring to the table:

  • Strong drive and a desire to win
  • Strong aversion to complacency
  • Proven ability to view rejection as a learning opportunity and double down on next best actions
  • Strong phone presence
  • Strong time management skills
  • Ability to effectively communicate and build relationships
  • Ability to sell company values and services, in addition to program features and benefits via phone and internet
  • Ability to adapt to a fast-paced organization
  • Strong communication skills; active listener
  • Experience building customer relationships
  • Strong organization and time management skills
  • Exhibit strong sense of business acumen

Qualifications:

What's needed- Basic Qualifications:

  • High school diploma or GED
  • 1+ years of experience in a sales, customer service, or a sales support position
  • 2+ years experience with MS Word, Outlook, Excel and PowerPoint

What's needed - Preferred Qualifications:

  • Bachelor's degree preferred or equivalent related experience
  • Account management experience
  • Solution oriented, self-starter and results oriented
  • Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
  • Adaptable to Change
  • Coachable, able to incorporate feedback
  • Ability to work in a team sales environment
  • Industry knowledge a plus

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Not Specified
Director, Visual and Merchandise Presentation
Salary not disclosed
Irving, TX 3 days ago

**This role is hybrid requiring in-office work based in Irving, Texas**


The Director - Visual and Merchandising Presentation executes the brand’s merchandise presentation strategy to maximize sales, optimize inventory turnover, and improve store labor efficiency. This role leads the end-to-end development of store planograms and drives the testing and refinement of visual initiatives designed to increase customer engagement and profitability. Serving as a key bridge between the field and executive leadership, they align visual standards with corporate business objectives. The director manages the visual merchandising budget and expense forecasting while staying at the forefront of industry trends. This role oversees strategic vendor partnerships and leads the development of innovative store fixtures to enhance product storytelling and durability. In collaboration with Real Estate and Store Floor Planning, they optimize store layouts and remodels to ensure every physical touchpoint delivers a high-impact brand experience and a seamless customer journey.


Responsibilities


Visual & Merchandise Presentation

  • Lead the Visual Innovation Lab, serving as the primary architect for physical brand storytelling. Orchestrate the development of immersive product presentations that bridge the gap between creative vision and in-store execution for all retail locations.
  • Direct the end-to-end visual merchandising strategy to maximize top-line sales and margin performance, leveraging data-driven presentation standards to optimize inventory productivity and operational efficiency.
  • Manage the creation and maintenance of store planograms for all store formats, overseeing new and existing product merchandising and presentation direction
  • Ensure accurate execution of new product introduction and product exit strategies through creation of merchandising direction, including strategic placement of product and supportive presentation elements
  • Direct the development and implementation of visual merchandising standards to drive brand consistency. Establish high-performance benchmarks that balance premium brand aesthetics with strategic space optimization to maximize square-footage productivity.
  • Develop, test, launch, and refine new initiatives to drive store engagement and profitability
  • Build and sustain key relationships with executive leadership teams and communicate effectively with stakeholders throughout all levels of the organization to drive alignment and understand their strategic business initiatives to support with visual merchandise presentation
  • Be the conduit between Merchandising, Marketing, and Digital to ensure a frictionless omni customer experience
  • Oversee the capital investment strategy for fixture innovation to support future seasonal sets and long-term retail evolution.
  • Responsible for planning and forecasting expense budgets associated with everyday product presentation, as well as any new fixtures needed for future sets
  • Maintain a current and thorough understanding of best-in-class practices and trends in visual merchandising, presentation, and décor
  • Collaborate with store floor planning and real estate on refinement of layouts of merchandising aspects of new stores and remodels
  • Proactively identify operational improvements and work to formulate, propose, influence, and implement necessary changes
  • Other duties as assigned


Qualifications

  • Bachelor's degree or equivalent experience
  • Microsoft Office Suite; including PowerPoint and Outlook
  • 10+ years of retail leadership experience
  • Experience in customer experience design and visual merchandising development
  • Proven ability to influence change across the organization by developing collaborative relationships with others, anticipate barriers to progress and proactively reroute, and build a brand through a culture of service and operational excellence
  • Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives
  • Results oriented, comfortable with ambiguity and possess versatile communication styles
  • Ability to manage, engage, and develop a diverse team, working collaboratively with business partners and customers, sharing ideas and developing plans in line with the company mission and merchandise strategy
  • Ability to influence, lead, motivate, establish project schedules, and execute within specified timeline
  • Success with interpreting data, turning insight into action, delivering on budgets and expense control


Preferred

  • Passionate customer advocate with strong leadership presence
  • Experience developing executive presentations and storytelling
  • Initiative-taker, elevated level of energy, motivated, and is able to work independently
  • Ability to mobilize teams into action and manage multiple projects with demanding platforms
  • Forward thinking, challenges the status quo and innovates to find a better way
  • Creates environment where team members enjoy being on the team


Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.


At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

EEOC Know Your Rights Poster in English

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Manager- Data Science
✦ New
🏢 Michaels Stores
Salary not disclosed
Irving, TX 1 day ago

Support Center - Irving



The Manager – Data Science role is critical in helping to determine which CRM tactics most effectively drive long-term value with our customers. The ideal candidate will creatively apply advanced analytic techniques, ranging from DOE to predictive models and machine learning, that will both articulate business impact and optimize marketing spend. Clear communication of complex analyses and the ability to tell a story with data are critical to succeed in this role.



Major Activities

  • Strategic Thought Leadership
  • Design and execute analytics projects to quantify impact from various marketing campaigns
  • Work with business partners to identify the challenges that needs to be quantified
  • Act as subject matter expert for all projects in which involved


Data Analytics

  • Mine extensive database in support of business insights and measurement
  • Develop well-thought, actionable insights using advanced analytics techniques
  • Determine best approach for each analysis and articulate pros/cons of methodology
  • Ensure quality of data used in analysis and all presentation material
  • Effectively manage multiple projects simultaneously, from long-term projects to shorter, ad-hoc projects
  • Automate standard deliverables and reduce repetitive processes for self and team


Business Insights & Cross Functional Partnerships

  • Manage internal client relationships and serve as the SME for analytics within the CRM function
  • Tell a story with data: gain buy-in from partners through the development and communication of compelling, easily understood analytics presentations
  • Provide strategic recommendations based on analyses tied to the organization’s goals that will drive business results
  • Effectively communicate with analytics team members and business partners with varying levels of understanding regarding analytics discipline


Staff Management & Development

  • Manage a team of data scientists
  • Mentor analysts regarding analytics best practices, methodologies, and programming techniques
  • Develop objective staff development strategies, effectively growing the capability sets of team and guiding analysts on their career advancement


Other duties as assigned



Minimum Knowledge/Skills/Abilities

Minimum Education

  • Bachelor’s degree in relevant quantitative field required, Master’s preferred


Minimum Special Certifications or technical skills

  • Fluent in data fundamentals: SQL, data manipulation using a procedural language (R, Python), statistics, experimentation, and modeling
  • Proven track record of using data to provide actionable business results


Minimum Type of experience the job requires

  • A minimum of 5 years of relevant work experience in data science for a consumer centric company
  • Proven experience partnering with business decision makers on advanced analytics topics
  • Expert-level experience with a wide range of quantitative methods that can be applied to business problems. This includes knowledge of modeling techniques and statistical concepts


Other

  • Work as a self-starter, not waiting for direction from senior leadership


Preferred Education

  • Advanced degree preferred in an analytical field (e.g. Statistics, Economics, Applied Math, Operations Research, Physics, Data Science fields)



Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.





At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.



Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).


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Customer Service Team Member
✦ New
🏢 Michaels Stores
Salary not disclosed
Fort smith, AR 12 hours ago

Store - FORT SMITH, AR

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

* Help customers shop, locate products, and provide them with solutions

* Provide a fast and friendly checkout experience; execute cash handling to standards

* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

* Educate customers on the Voice of Customer (VOC) survey

* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

* Participate in the truck unload, stocking, and planogram (POGs) processes

* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

* Perform Store In Stock Optimization (SISO) and AD set duties as assigned

* Support shrink and safety programs

* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

* Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

* Retail and/or customer service experience preferred

Physical Requirements

Work Environment

* Ability to remain standing for long periods of time

* Ability to move throughout the store

* Regular bending, lifting, carrying, reaching, and stretching

* Lifting heavy boxes and accessing high shelves by ladder or similar equipment

* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and ?and? .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

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Retail Team Member - Party & Event Host
✦ New
Salary not disclosed
Bellingham, MA 12 hours ago
Store - BELLINGHAM, MAPlan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

  • Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client's feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.
  • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

  • Help customers shop, locate products, and provide them with solutions.
  • Provide fast and friendly check out experience.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customer on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck un-load, stocking and planogram (POGs) processes.
  • Complete merchandise recovery and maintenance.
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

  • Energetic and enthusiastic and personality.
  • The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
  • Must have excellent people skills.
  • Must have experience working with children and children's events.
  • Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
  • Must have organizational skills, interpersonal skills, and creative problem-solving skills.
  • Retail and/or customer service experience required

Physical Requirements

Work Environment

  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$15.00 - $17.70

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at ?and? .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster

Not Specified
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