Standing Desk Vs Riser Jobs in Usa

Title: Housing Specialist-Shelter

Location: New York Metropolitan Area

Reports to: Housing Specialist Supervisor-Shelter

Pay Range: $26.37 - $27.47 per hour (effectively $48,000 - $50,000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

Role Summary: The successful candidate will be responsible for providing housing services to help clients understand and overcome personal or social issues affecting their housing. The housing specialist will cooperate with case managers to develop service plans for clients to ensure permanent and stable housing and access to community sources. The specialist will be encouraged to be cross-trained and have an understanding of the job functions within the Social Services Department.

Primary Job Responsibilities/Duties:

The Housing Specialist - Shelter is responsible for, but not limited to:

• Serve as a case manager for clients with a goal of placing them in transitional and permanent housing
• Assist in client intake, service planning, advocacy and referral services in the absence of a case manager
• Meet weekly or bi-weekly to follow-up on ILP
• Maintain records and counsel session logs in DHS CARES system
• Conduct housing related activities and workshops
• Provide follow-up case management for clients placed in housing, to promote retention and document outcomes (aftercare mediation)
• Communicate with evening/weekend staff and with staff of other agencies to coordinate client services such as room and apartment viewings
• Develop a list of real estate agents and brokers; established relationships, and make daily contact with providers with real estate agents and brokers
• Submit applications for General Population, Housing Preservation Development, and Supportive Housing via the PACT System.
• Compile and submit packages to DHS for Special One Time Assistance (SOTA), Enhanced One Shot Deal (EOSD), CityFHEPS and Pathway Home
• Inspect client living quarters regularly
• Escort clients to permanent housing or provide transportation Ensure rental agreements are finalized
• Make appointments with landlords and other housing agents to ensure individuals have housing leads
• Work collaboratively with social services staff to identify client readiness on housing
• Treat all clients, visitors and employees with kindness, respect and dignity
• Enforce facility rules and regulations to maintain compliance
• Attend staff meetings and serve on committees as required
• Maintain confidentiality and professionalism
• Time management and prioritization
• Maintain awareness of new trends and development in social services and related fields
• Perform general clerical duties

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over. Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

Qualifications:

• Baccalaureate degree in Social Work, Psychology, Sociology, or related field with two (2) or more years of direct social service experience; OR,
• Associate degree in Human Service, or related field with four (4) or more years of direct social service experience; OR,
• High School Diploma/General Equivalent Diploma with six (6) or more years of direct social service experience.
• Knowledgeable of the plight of the homeless and special needs populations.
• Knowledgeable case work/case management methodologies.
• Commitment to the mission of NAICA, Inc.
• Proven ability to work collaboratively well with diverse groups.
• Proven ability to handle multiple tasks effectively under pressure.
• Strong organizational skills, detail-oriented, and efficient.
• Maturity, integrity, and sound judgment.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.”

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

• While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

We are seeking a highly skilled Asset Manager to work in Alexandria, VA. The role will be on-site and will require a public trust clearance or the ability to obtain one.

Responsibilities:

• Oversee the entire lifecycle of NSF-owned IT hardware assets, including workstations and mobile devices.
• Develop and implement asset management policies and procedures in line with the 3-year technical refresh cycle.
• Track asset inventory, usage, and maintenance schedules using ServiceNow.
• Ensure compliance with organizational policies, standardization initiatives (CCPP and CAMP), and regulatory requirements.
• Analyze asset data to optimize usage and reduce costs, particularly focusing on warranty expiries and replacement planning.
• Establish and manage a bench stock of IT hardware supplies within the IT Service Desk workspace.
• Manage the procurement, deployment, and replacement of approximately 1,000 workstations annually, and ensure efficient upgrade of 170 handheld mobile devices.

Qualifications:

• Bachelor’s degree in IT, Business Administration, or a related field.
• Experience (3 - 5 years) in asset management or a related role. *
• Proven experience in project management, preferably with certification (PMP, PRINCE2, etc.).
• Strong organizational, analytical, and leadership skills.
• Proficiency in ServiceNow. *
• Excellent communication and leadership abilities. *
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong problem-solving skills and attention to detail.

If you thrive on solving complex problems and building meaningful connections, we’d love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

Buyer

Location: Santa Monica, CA (Onsite)

Compensation: $70,000 + Commission

Team: Trade Desk / Vehicle Sourcing

⸻

About Plug

Plug is the industry’s first EV-exclusive wholesale online auction platform.

EVs’ functionality, longevity, and value depend on factors like range, computer hardware, software-enabled features, destination charging networks, tax credits, and battery health. But in today’s market, most EVs are bought and sold using processes and data sources built for ICE vehicles. EV-specific information is generally absent or inaccurate, which is a disadvantage to most buyers and suppresses residual values.

Backed by world-class venture capital firms with deep expertise in automotive marketplaces, and founded by the former head of North America Remarketing at Tesla, Plug makes buying qand selling used EVs faster, more transparent, and more profitable for dealers.

⸻

The Opportunity

Plug is looking for a wholesale EV Buyer to join our growing team. This is a critical, high-ownership role where you will work directly with inbound consumer leads and vehicle submissions via our EV Trade Desk. You’ll be responsible for appraising vehicles, managing offers, and ensuring successful and timely purchases, all while helping Plug scale.

This is a fast-moving role that demands a sharp eye for vehicle condition, pricing acumen, and relentless follow-up. You’ll work closely with sales, operations, and leadership to ensure every deal is tight, every margin is sound, and every seller is taken care of with speed and professionalism.

⸻

Key Responsibilities

• Appraise vehicles submitted via Plug’s EV Trade Desk, using internal pricing tools and industry knowledge to develop competitive, margin-conscious offers.
• Field inbound inquiries from consumers and present offers.
• Negotiate prices and make financially sound buying decisions, balancing margin and volume targets.
• Own the offer pipeline – manage follow-up cadence, move customers through each step, and close the loop on transactions efficiently.
• Coordinate with operations to ensure all documents, payments, and vehicle details are processed accurately and on time.
• Monitor market and retail pricing trends in the EV space to inform offer strategy and optimize conversions.
• Maintain clean, organized workflows using Plug’s internal systems (CRM, appraisal tools, etc.)
• Provide consistent feedback to leadership on pricing trends, consumer behavior, and opportunities to improve workflows.

⸻

Who You Are

This role isn’t for everyone. It’s for someone who wants to be in the middle of the action, who lives and breathes cars (especially EVs), and who can handle the pressure of making fast, smart, high-stakes decisions.

Non-Negotiables:

• Deep passion for cars and/or EVs.
• High integrity – we’re building a trusted platform; cutting corners is not an option.
• Automotive experience – ideally in buying, appraising, remarketing, or dealership roles.
• Exceptional communication skills – verbal, written, and interpersonally.
• Sense of urgency – leads come in hot, and speed wins.
• Detail-oriented and accurate – small mistakes are expensive.
• Availability outside 9–5 – we’re commission-driven, and opportunity doesn’t keep office hours.

⸻

Compensation

Base Salary: Competitive

Commission: Uncapped — top performers are expected to earn into the six figures

KPI-Aligned: Commission will be based on accepted offers, gross margin, and pipeline management

⸻

Location

This is a full-time, onsite position based in Santa Monica, CA. We are only considering candidates who are currently located in, or willing to relocate to Los Angeles. Relocation assistance is not provided.

⸻

Plug is an Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. And if you do, you suck.

Purpose

This position is responsible for Designing, Configuring, Testing, Implementing and Supporting capabilities for Transportation Management and Supply-Chain management related applications.

Minimum Eligibility Requirements

• Bachelor’s degree (relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education)
• 10+ years System configuration & implementation experience required to perform the essential functions of the job with at least 3+ years of experience in solution designing
• Experience with any TMS Supply Chain industry applications with configuration knowledge
• Knowledge in Manhattan Associates TM Active software product is an added advantage
• Experience with SQL (mysql/postgres), JSON, Postman tool
• Experience with Excel (vlookup/xloopup, Marcos)
• Experience in any test management and change management software such as qTest (Test Case management tool) and Service Now (Help Desk Software).
• Experience with Agile development methodology to support Product Manager / Product Owner is identifying User Stories, write user stories, backlog refinement, sprint planning etc.
• Understand technology limited to the database tables, integration architecture
• Excellent communication, problem solving and data analysis skills
• Excellent decision-making skills
• High level of customer service

Essential Functions

• The individual who fills this position should have solid TMS knowledge. The required skills/experience includes:
• Customer focused approach to ensure application availability for day-to-day business operations
• Identifies risks and issues and escalates as necessary. Research and document recommendations or solutions for upgrades, improvements, issue resolution to ensure a stable, available and protected technical infrastructure
• Understand system integrations and performing system configurations and testing based on end-to-end system data flow and functional flows.
• Ability to work with end users to define business requirements for new projects as well as supporting existing processes.
• Validate that the application requirements meet overall business process needs, are within the project scope, and are internally consistent.
• Ability to create high-level and low-level design to help the team build the solutions.
• Collaboratively work with team and lead the projects
• Ability to work concurrently on multiple projects and tasks across different business units.
• Analyze data and solve new and existing business issues.

Minimum Eligibility Requirements

• Bachelor’s degree (relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education)
• 10+ years System configuration & implementation experience required to perform the essential functions of the job with at least 3+ years of experience in solution designing
• Experience with any TMS Supply Chain industry applications with configuration knowledge
• Knowledge in Manhattan Associates TM Active software product is an added advantage
• Experience with SQL (mysql/postgres), JSON, Postman tool
• Experience with Excel (vlookup/xloopup, Marcos)
• Experience in any test management and change management software such as qTest (Test Case management tool) and Service Now (Help Desk Software).
• Experience with Agile development methodology to support Product Manager / Product Owner is identifying User Stories, write user stories, backlog refinement, sprint planning etc.
• Understand technology limited to the database tables, integration architecture
• Excellent communication, problem solving and data analysis skills
• Excellent decision-making skills
• High level of customer service

Working Conditions (travel, hours, environment)

The noise level in the work environment is typically quiet to moderate

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Role Summary

This dynamic role on the Sales Desk team is designed for individuals who are energetic, passionate, and eager to make an impact. You'll support agents and Field Leaders in selling life and annuity products, using your knowledge and drive to fuel their success. Ideal candidates thrive in fast-paced environments, bring a competitive spirit, and are motivated by both personal growth and team recognition, especially with the opportunity to earn a base salary plus quarterly bonuses through performance and friendly competitions.

We're looking for a people person with emotional and social intelligence who can help agents grow their business by providing solutions and business development opportunities. As a relationship builder, you'll carry out the Sales Desk mission of winning the sale through authenticity, seamless service, and a sense of urgency. Growth-driven individuals will find plenty of opportunity here, the Sales Desk is the farm team for the organization, and top performers often advance into External Field Leader roles or other Home Office positions. We believe our people are our secret sauce, and we're committed to developing internal talent

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

* Provide sales support for an external wholesaler (Field Leader).

* Promote Life and Annuity products through webinars and inbound/outbound calls.

* Manage inbound calls

* Demonstrate proficiency in sales skills, identifying sales opportunities, and cross-selling skills with agents

* Manage and execute effective outbound call campaigns

* Be skilled at presenting in both small and large group settings

* Capture all activity and agent profile information into

* Perform other duties as required

* All other duties as assigned.

Minimum Qualifications

* Strong presentation skills as well as excellent communication skills

* Ability to adapt to the interests of the audience as well as use technical skills and people skills, on the phone and in person, to build relationships and help grow sales

* Interpersonal flexibility

* Up to 10% travel required

Preferred Qualifications

* 1-3 years financial services experience

* 3+ years successful sales experience

* Broad knowledge of capital markets

* Previous experience with life and/or annuity illustration software

* Bachelor's degree

* Life and Health Licensed

* CLU, ChFC, CFP designations

Benefits

* Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life!

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life's discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an \"at-will position\" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Hourly Pay Range

$21-$31 USD

National Life Group is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

Social Media Policy

Site Disclosure and Privacy Policy

National Life Group

1 National Life Dr

Montpelier, VT 05604

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Deliver and encourage other associates to deliver excellent customer service

Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes

Complete file maintenance log for price discrepancies

Maintain cleanliness of checkstand area to housekeeping standards

Answer telephones

Comply with all corporate policies

Promote and follow Company initiatives

Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale

Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

Maintain all store accounting functions

Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

Open and close desk

Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals

Provide lottery service (except Alaska) and fish and game licenses

Send/receive faxes

Administer lost and found

Run vendor reports

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

High school diploma or general education degree (GED); or combination of relevant education and experience

Six months cashier experience to work at Customer Service Desk

Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco

Ability to pass drug test

Ability to work in a fast-paced environment

Ability to work weekends on a regular basis, work any shift and work overtime as needed

Ability to organize/prioritize tasks/projects

Accuracy/attention to detail

Desired

Knowledge of company policies, procedures, and organizational structure

Related retail experience

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Litigation Legal Assistant

Location: Seattle, WA (HYBRID) 2 days on-site, 3 WFH

Salary: $95,000–$110,000

LHH is working with a mid-sized, high-volume litigation practice that is seeking an experienced Litigation Legal Assistant with 7+ years of heavy trial desk experience. Ideal candidates will have a background in general litigation, white collar, employment, business contract disputes, product liability, or aeronautics. Defense-side personal injury experience is also acceptable.

Key Responsibilities

• Manage a litigation desk of 50–60 active cases
• Draft, revise, and finalize pleadings and other legal documents
• Perform daily/weekly e-filing in state, federal, and appellate courts
• Maintain attorney calendars and docket all critical deadlines
• Schedule depositions, hearings, and litigation-related appointments
• Handle client and third-party communications (phone/email)
• Coordinate travel arrangements
• Post attorney time and assist with billing processes
• Provide general administrative and executive-level support
• Support 3–5 trials per year

Candidate Requirements

• Minimum 7+ years as a litigation legal assistant in a mid-sized or large firm, or supporting a heavy trial desk
• Strong e-filing experience across WA state, federal, and appellate courts
• Strong calendaring/docketing skills
• Ability to work independently with minimal supervision
• High level of professionalism and ability to handle confidential information
• Successful completion of a background check
• Completion of skills testing (typing speed, Word proficiency, etc.)

Benefits

• Medical: $500 deductible, 90/10 coverage
• HSA: Firm contributes $1,500/year
• Retirement:
• 401(k) eligible immediately
• 3% safe harbor + match up to 4%
• 3.5% profit sharing
• PTO:
• 2 weeks PTO (accrued immediately)
• 3 weeks after 5 years (usable after 90 days)
• Transportation: Parking reimbursement or transit reimbursement (bus/ORCA/ferry)

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Job description:

Shipman's value lies in our commitment -- to our clients, to the profession and to the community. We have one goal: to help our clients achieve their goals. How we accomplish it is simple: we devote our considerable experience and depth of knowledge to understand each client's unique needs, business and industry, and then we develop solutions to meet those needs. With more than 150 lawyers in offices throughout Connecticut, Massachusetts, and New York, we serve the needs of local, regional, national and international clients. Our clients include public and private companies, institutions, government entities, non-profit organizations and individuals.

The Technology Support & Training Specialist provides high-quality technical support to attorneys and business services staff in a law firm environment. This role supports firm-approved hardware, software, and legal applications while delivering excellent client service, practical user guidance, and training to ensure technology is used efficiently and securely.

Pay range for this role is: $35/hour to $43/hour ($72,800-$89,440/year)

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for attorneys and staff.
• Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications.
• Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools.
• Respond to and manage service desk tickets, ensuring timely communication and resolution.
• Assist with new hire technology onboarding, including device set up and access.
• Provide desk-side, virtual, and small-group training on firm systems and best practices.
• Assist with software rollouts, upgrades, and firm technology initiatives.
• Create or update documentation, quick reference guides, and knowledge articles.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Qualifications

• 5 - 7 years of IT support experience, preferably in a law firm or professional services environment.
• Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive).
• Experience supporting Windows operating systems and hardware.
• Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC).
• Strong communication skills with the ability to support attorneys and senior professionals.
• Client-service mindset, strong attention to detail, and ability to manage multiple priorities.

Physical and Other Requirements:

This position requires the ability to operate a keyboard at efficient speed. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The noise level in the work environment is usually moderate.

Non-Discrimination:

The Firm will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability, pregnancy, genetic information, gender identity or expression, veteran status or any other characteristics protected by applicable law, except in the case of a bona fide occupational qualification.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Disclaimer Statement

The preceding job description has been designed to illustrate the general nature and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

POSITION PURPOSE:

The Paralegal serves as a legal generalist within the Company’s in-house legal department and will play a vital role in supporting the legal department by working on a broad range of legal and operational workstreams. This role provides meaningful exposure to diverse areas of in-house practice and is responsible for performing a variety of legal functions, including tasks that require significant independent judgment and ownership. Success in this role requires strong organizational skills, attention to detail, intellectual curiosity, and a willingness to learn. This ideal candidate is proactive, adaptable, and eager to take ownership of projects while expanding their knowledge across multiple areas of the law and business.

DUTIES AND RESPONSIBILITIES:

1. Support a broad range of matters, including commercial transactions, real estate matters, permitting and regulatory compliance, litigation, and legal operations
2. Own various corporate governance functions, including entity formation, entity management, routine filings in all appropriate jurisdictions, board consents, board books and minutes, and other corporate housekeeping matters
3. Assist in certain litigation and dispute resolution efforts, including service of process oversight, preservation notices, coordination of document productions, litigation holds, and matter tracking
4. Monitor legal billing, spend, and budgets, and identifies opportunities for operational improvement
5. Coordinate and manage legal matters from initiation through resolution, including organization of documentation, tracking deliverables, and stakeholder communication
6. Conduct legal and regulatory research related to business operations and prepare organized summaries and analysis for attorney review
7. Draft legal documents and correspondence, drafts, and forms
8. Evaluate business activities and proposed initiatives to identify potential legal or compliance risks and collaborate cross-functionally to develop appropriate solutions and/or risk mitigation strategies
9. Examine, analyze, and summarize information relating to matters and organize findings into a logical and usable work product
10. Develop and improve internal processes and systems to enhance legal department efficiency and scalability
11. Interface directly with internal stakeholders, outside counsel, governmental agencies, and third parties
12. All other duties as assigned

EDUCATION AND EXPERIENCE:

1. Bachelor’s degree, paralegal certification preferred
2. 5+ years of relevant legal experience preferred; experience in a corporate, real estate, or in-house legal environment is a plus
3. Must be proactive, responsive, and self-motivated, with the ability to manage projects from initiation through completion while exercising sound judgment and problem-solving skills
4. Must have experience performing a wide variety of tasks and diverse responsibilities
5. Strong foundation in general corporate practice is preferred
6. Must have a demonstrated ability to anticipate needs, manage competing priorities, and perform effectively in a fast-paced environment
7. Must have strong critical thinking and analytical skills, including the ability to review and interpret documents, policies, regulations, and laws, and assess their impact on the business
8. Must have excellent written and verbal communication skills, with the ability to collaborate constructively and professionally across departments
9. Must have the ability to handle sensitive information with discretion, integrity, and confidentiality
10. Must have a high attention to detail, strong organizational skills, and the ability to work independently with timely turnover of tasks
11. Must have the ability to adjust to changing priorities while maintaining a positive, can-do attitude
12. Must have the ability to work calmly under pressure and manage ambiguity
13. Must have intermediate experience with Microsoft Office products to include Word, Excel, PowerPoint, and Outlook

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

1. Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds on occasion
2. This individual is located in an office environment generally seated at a desk with a chair for multiple hours
3. Must be able to swim or willing to wear a personal floatation device when visiting marina site locations
4. Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements, and squeezing and overhead reaching occasionally
5. Must be able to operate general computer equipment including laptop, keyboard, desk or cell phone, mouse, among other varied office or desk equipment with ease
6. Must be able to use eyes for the purpose of viewing computer monitors and analyzing data for extended periods of time to include specific vision capabilities required including vision, color vision, depth perception, and ability to adjust focus
7. Must be able to efficiently use ears for the purpose of listening to and analyzing data audibly in order to effectively communicate with various parties
8. This team member is regularly required to sit and talk or hear by giving or receiving in depth instructions