Sportrx Jobs in Usa

About the Role

We are seeking a hands-on eyewear Product Developer to help design, develop, and refine new eyewear products from concept through launch. This role is execution focused but highly collaborative. The ideal candidate combines strong technical product development skills with commercial awareness and an understanding of market trends and customer needs. You will work cross-functionally with executive leadership, sales, marketing, and suppliers to bring high-quality, margin-conscious products to life.

Responsibilities

• Product Design and Development: Develop new products and improve existing ones based on customer insights, data, and company strategy. Translate design intent into manufacturable, scalable products.
• Research and Innovation: Identify emerging materials, technologies, and trends that can differentiate our products in the market.
• Prototyping and Testing: Create, source, and evaluate prototypes. Ensure functionality, fit, durability, and cost targets are met. Iterate quickly and thoughtfully.
• Supplier and Vendor Coordination: Partner with domestic and international suppliers. Evaluate samples, negotiate revisions, manage timelines, and maintain quality standards.
• Cross Functional Collaboration: Work closely with executive leadership, marketing, and sales to ensure product development aligns with go to market strategy.
• Project Management: Manage timelines, milestones, and development calendars to ensure successful launches.
• Documentation and Reporting: Maintain clear documentation of specifications, revisions, costing, and development status.

Qualifications

• Bachelor’s degree in Product Design, Industrial Design, Engineering, or related field.
• 3 to 6 years of experience in product development or consumer product design.
• Strong understanding of manufacturing processes and materials.
• Experience working with overseas suppliers.
• Proficiency in relevant design tools such as SolidWorks, Rhino, AutoCAD, or Adobe Creative Suite.
• Ability to manage multiple projects in a fast-paced environment.
• Optical experience is helpful but not required.

Work Environment

We are a mature but still growing company with strong margins and a collaborative culture. This is not an environment where internal politics, finger pointing, or corporate games are tolerated.

Our values are not posters on a wall. They are lived daily and guide how we interact with our customers, partners, and each other. We expect integrity in decision making, positivity in approach, innovation in thinking, and a spirit of service that extends to everyone we work with, including our own teammates.

We strive to create an environment that is both professional and human. That includes strong benefits and real quality of life. We offer comprehensive health coverage, retirement support, and a workplace that people genuinely enjoy being part of.

Our offices are dog friendly and designed to encourage connection and collaboration. You will find shared meals, great coffee, team events, friendly competition, and yes, the occasional ping pong match or Mario Kart showdown.

We believe people do their best work when they feel respected, supported, valued, and part of something meaningful.

Employees also have access to a fully equipped private onsite gym with showers.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program

Job Type: Full-time, Hybrid

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Phone Optician

Location: San Diego, CA

Department: Sales

Classification: Full Time, Non Exempt

Who We Are

SportRx is a dynamic and innovative company dedicated to helping people see better. Our customers and the brands we partner with like Nike, Oakley, and Ray Ban love SportRx because of our unparalleled pre and post purchase service. We take customer satisfaction so seriously that saying “no” to a customer requires a supervisor’s approval.

We are looking for a knowledgeable and customer focused Phone Optician to join our Sales team and support customers through exceptional service, product expertise, and order accuracy.

Position Summary

The Phone Optician is responsible for assisting customers primarily through live phone calls, chat, and email. This role supports customers with eyewear questions, order processing, remakes, and upgrades, while delivering a high quality and personalized experience. When working onsite, this position also provides support in the showroom as needed.

What You’ll Do

• Answer incoming and outgoing customer phone calls

• Monitor and respond to live chat and offline chat messages

• Respond to customer emails in a timely and professional manner

• Process web orders including remakes, upgrades, and lens confirmations

• Restyle and remake orders as needed

• Create optician tools and documentation as required

• Attend sales, returns, and product training meetings

• Test and support return merchandise authorizations

• Provide showroom support during onsite shifts as needed

What We’re Looking For

• High school diploma or GED required

• American Board of Opticianry certification required

• Three years of optical experience required

• One year of customer service experience required

• Strong verbal and written communication skills

• Ability to explain optical terms clearly and confidently to customers

• Excellent organization, time management, and problem solving skills

• Dependable, punctual, and team oriented mindset

• Ability to maintain confidentiality and follow company policies

Technical Skills

• Proficiency in Microsoft Office including Teams, Word, Excel, Outlook, PowerPoint, and SharePoint

• Experience using optical equipment such as lensometers and pupilometers

• Familiarity with optical or ecommerce systems preferred such as Magento, SIMS, Zendesk, or similar

• Comfortable working with standard office tools and platforms including Zoom and Slack

What We Offer

• Competitive compensation based on experience

• Medical, dental, and vision benefits

• Generous employee eyewear discounts

• A collaborative and customer first culture

• Ongoing training and opportunities to grow within the company

If you are passionate about eyewear, enjoy helping customers, and thrive in a fast paced environment, we would love to hear from you.