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Counsels and assists patients and their families with personal and environmental difficulties which predispose illness or hinder the patient from receiving maximum benefits from medical care.
Acts as a therapeutic agent as a member of multi-disciplinary health and mental health teams.
Master's degree in Social Work from a school accredited by the Council on Social Work Education is required.
One year's post master's degree experience in a health care setting is preferred.
Current state licensure from the Texas Department of Human Services is required.
Within assigned service area, provides Planned Maintenance (PM), safety testing, repairs, calibration, installation, routine and emergency service, to general and specialized diagnostic, therapeutic, and support medical equipment, such as anesthesia machines, sterilizers, ventilators, ultrasound, laser, laboratory, etc., as assigned by Clinical Engineering (CE) Manager.
ESSENTIAL FUNCTIONSKnows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.
Performs PM procedures on multiple types of general and specialized clinical equipment.
Performs PM procedures using manufacturer’s recommendations, standards or code requirements, as well as industry acceptable processes as guidelines.
Performs services on specialized equipment in one or more of the following categories: anesthesia machines, sterilizers, ventilators, ultrasound, laser, laboratory analyzers, etc.
Performs corrective maintenance procedures including diagnosing problems using thermodynamic, electronic/electrical, mechanical, pneumatic, hydraulic, and/or other sciences and documents results of activities performed to comply with all regulatory and standard requirements.
Notifies equipment users and Clinical Engineering Management of repair status and delays as necessary.
Interacts with clinical staff to understand and resolve operational problems in scheduling and completing PM procedures while minimizing interference to hospital departments.
Determines need for replacement parts and supplies, selects the most cost effective source, and submits properly completed parts request using established policies and guidelines.
Completes corrective and planned maintenance work order documentation per policy.
Promotes teamwork by keeping others informed, participating effectively in group decision making, while working to accomplish team objectives and projects, and by soliciting feedback about one's effectiveness as a team member.
Continually improves processes by seeking ways to eliminate and reduce waste.
Has authority (based on deprartment guidelines) to order parts and supplies required for emergency service or repair of radiological and general medical equipment. Recommends test equipment and spare equipment parts to the CE Manager or Lead Technician.
Provide on-call service coverage after normal business hours on a rotating basis.
Provides assistance and training to Bio-Medical Equipment Techs I and II as assigned by Clinical Engineering Manager.
May be assigned duties as Lead Bio-Medical Equipment Technician, as needed.
Performs other duties as assigned or requested by the CE Manager.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONSAssociates of Applied Sciences degree in medical electronics, electronic technology or related field, including comparable military training or an equivalent combination of education and experience. CBET or CLET certification preferred.
Five (5) or more years' experience performing corrective and planned maintenance on medical devices and/or clinical equipment.
Specialized training by manufacturer or third party equipment repair in such areas as
anesthesia machines, sterilizers, ultrasound, ventilators, laser, laboratory analyzers, etc.
Ability to demonstrate a high level of proficiency in specialty area.
Must have a basic understanding of anatomy, physiology, and medical terminology.
Working knowledge and ability to use basic hand tools and test equipment specific to the field. Ability to train CE associates on use and application of test equipment.
Must have knowledge and understanding of OSHA, NFPA, The Joint Commission, EOC, and other specific regulations and standards pertaining to clinical equipment service and repair.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health, Ministry Organizations, and Clinical Engineering.
Ability to operate complex test equipment, analyze and interpret information provided by equipment and clinical staff to determine equipment operational condition.
Must have basic understanding of personal computer operation, applications, and the ability to input data using keyboard. Technician must be able to follow complex written instructions, perform tasks and document actions taken.
Strong customer service and communications skills are required to interact with hospital personnel and vendors to achieve positive outcomes.
Maintain up to date understanding of The Joint Commission and NFPA standards as well as state and federal regulations.
Ability to provide or coordinate in-service training to clinical/professional staff on medical device operations and safety functions.
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PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONSMust be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.
Possess ability to mentally concentrate while being subject to stress, interruptions and changing work priorities.
Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices.
Must be able to hear speech, distinguish sounds, and speak.
Must have near vision, far vision, depth perception, and be able to distinguish colors.
Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.
Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.
Must be able to push or pull over 100 pounds frequently (20% of the time). Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to job duties.
Must be able to adapt to frequently changing work priorities.
Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.
This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.
The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.
What you'll do:
Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
Serves as an informal resource for team members.
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
Developing knowledge of residential construction.
Working knowledge of estimating losses using Xactimate or similar tools and platforms.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
What sets you apart:
Experience handling water loss claims including water mitigation, water loss estimating and reconciliation
Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)
Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)
Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)
Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
Proficiency in Xactimate (Level 1 and/or Level 2 certification)
Experience in a call center environment
Currently hold an active Adjuster License
Bachelor’s degree
US military experience through military service or a military spouse/domestic partner
Physical Demand Requirements:
May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
Compensation range: The salary range for this position is: $63,590 - $114,450
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hi,
We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.
Title : Enterprise Solution Architect – Telecom
Location : Reston, VA
Relevant Experience (in Yrs.): 6 years
Detailed Job Description:
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 12+ years of IT experience across architecture, requirements & design, development, testing, or application support.
• 4+ years of MSO/Telecommunications experience with strong functional and technical skills in enterprise BSS systems and solutions architecture.
• 4+ years of experience architecting and designing large scale enterprise solutions.
• 2+ years of experience integrating or implementing complex systems including COTS, SaaS, and third party platforms using industry-standard frameworks and technologies.
• 2+ years of experience working within an architecture group on end to end strategic solutions and roadmaps.
• Deep knowledge of telecom domains including BSS/OSS (CRM, billing, order orchestration, inventory, assurance), AIOps, service assurance, field operations, customer experience, and digital channels.
• Practical experience with GenAI and LLMs (RAG, grounding, prompt engineering, evaluators, guardrails) and traditional ML (forecasting, anomaly detection, NLP, recommendations, CV optional).
• Knowledge of BSS, OSS, IT, and industry standards such as TMF, MEF, ITIL, IETF, IEEE (highly desired).
• Strong communication and interpersonal skills with the ability to communicate effectively with leadership and developers.
• Proven ability to lead large matrix managed technical teams across internal groups and multiple vendors.
• Experience driving and delivering complex full stack end to end solutions with an understanding of how architectural decisions impact delivery.
• Ability to develop solution vision, create solution architecture, and map capabilities to systems, integrations, and technology choices in collaboration with business owners, SMEs, and IT delivery teams.
• Involved across all phases of project lifecycle—from intake through implementation—to ensure solution continuity and alignment with architectural blueprints.
• Participates in feature definition, user story grooming, estimation, solution development, and architecture gap/issue resolution.
• Facilitates and leads requirements analysis and solution design workshops; performs analysis to determine integration and solution needs.
• Engages with business partners, product owners, and stakeholders to understand pain points, translate needs into system requirements, and ensure alignment with architectural vision.
• Accountable for ensuring solutions are well engineered, operable, maintainable, aligned with enterprise architecture, feasible to deliver, and capable of generating expected business value.
• Collaborates closely with IT delivery teams (platform architects, technical leads), release management, and project managers to resolve dependencies and avoid cross project impacts.
• Drives system integration efforts by defining interface specifications, technical design documents, and end to end data flows using established methodologies and tools.
• Actively contributes to implementation tasks, including research, proof of concepts, prototyping, compatibility testing, and new technology evaluations.
• Identifies necessary non-functional requirements (performance, security, operational), and supports the creation of conceptual architecture.
Thanks & Regards
Venkatesh Kundurthi
Team Lead || ASCII Group, LLC
Office: (248)-476-7600
Ext. 104; Direct:
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Email:
Website:
Duration: 6 months with potential for extension/conversion
Location: 100% Remote
ServiceNow ITSM Pro and ITOM Technical Solution Architect
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.
Credentials: Required
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Nice to have:
* ITIL Foundation Certificate in IT Service Management
* ITIL Intermediate Certificate in Service Design
* ITIL Intermediate Certificate in Service Transition
Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.
Required Education:
Related Bachelor's degree in an IT related field or relevant work experience
Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Hands-on Experience:
* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
* Experience with ServiceNow configuration and customization
* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* Experience with IT architecture and design principles
* Experience with scripting languages (JavaScript, etc.)
* Experience with data modeling and database design
Technical Expertise:
* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
* ITSM and ITOM processes and best practices (ITIL, etc.)
* ServiceNow configuration and customization
* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* IT architecture and design principles
* Scripting languages (JavaScript, etc.)
* Data modeling and database design
Leadership and Collaboration:
* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
* Collaborate with cross-functional teams to resolve technical issues and implement solutions
* Provide technical guidance and mentorship to junior architects and implementation team members
* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.
This is a 18+months contract opportunity with long-term potential and is located in Chicago IL / Addison TX / Charlotte NC (Hybrid).
Please review the job description below and contact me ASAP if you are interested.
Job ID:26-08859 Pay Range: $75
- $78/hour.
Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: Define an architectural vision and solution architecture that aligns with business strategy, enterprise architecture principles, and technology platform choices.
Articulate the solution intent and operating environment, identify primary systems/subsystems and their interfaces, and define non-functional requirements.
Ensure solutions are fit for purpose by collaborating with stakeholders and vendors, while assessing the impact of strategic design decisions.
Work closely with both business and technology teams to shape the solution intent and architectural vision.
Rapidly develop high-level architecture designs, refining details as business requirements evolve; ensure designs are modular, flexible, and adaptable.
Apply best practices, templates, and documentation standards to produce architectural designs.
Partner with Product Managers/Owners to plan and prioritize technology-focused backlog items for the architecture runway.
Provide clarity to development teams on architectural aspects, offering solution options to overcome impediments.
Conduct design reviews to confirm all non-functional requirements are met (e.g., security, performance, scalability, usability, reliability).
Key Requirements and Technology Experience: Key Skills; Solution Architecture, Commercial Banking, Payments, Microservices, Cloud Architecture 10+ years’ experience in Banking/Financial Services technology.
Strong Commercial Banking domain knowledge in Corporate Payments, Commercial Card, Corporate Channels, Accounting Services, and Liquidity Management.
Solid understanding of SDLC methodologies (Waterfall and Agile).
Strong business partner engagement and coordination skills.
Excellent verbal and written communication skills for both technical and non-technical audiences.
Analytical thinking, attention to detail, problem-solving, and innovative mindset.
Ability to translate complex concepts into multiple architectural views for different audiences.
Broad IT knowledge, including financial software, middleware, and databases.
Skilled at interpreting business needs and applying innovative technology solutions.
Ability to drive shared service strategies and foster a performance culture.
Commitment to continuous improvement of products, processes, and tools.
Expertise in API design, microservices, and integration platforms.
Experience with cloud platforms (AWS, Azure, GCP).
Familiarity with DevOps, CI/CD pipelines, and containerization (Docker, Kubernetes).
Strong understanding of application architecture in modern development languages, including Java, .NET (C#), Python, and JavaScript/TypeScript frameworks (e.g., Angular, React).
Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions.
If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc.
provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Role - Sr Servicenow Solution Architect
Location—Chicago, IL - Hybrid 6 days in a month
Contract Role
Only W2 profiles
Job Description
POSITION SUMMARY:
The Senior Solution Architect – ServiceNow is a senior-level technology leader responsible for setting the strategic vision and architectural direction for the ServiceNow platform across the organization. This individual will define how to best leverage ServiceNow to deliver business value, improve operational efficiency, and reduce total cost of ownership (TCO).
The ideal candidate is a highly skilled technical expert and visionary who can translate complex business requirements into scalable, secure, and sustainable platform solutions. They will drive platform governance, integration strategies, and architecture standards while collaborating with cross-functional teams and other enterprise architects to ensure a cohesive, connected IT ecosystem.
CORE JOB RESPONSIBILITIES:
- Define and lead the ServiceNow platform vision and strategy to align with enterprise goals and evolving business needs.
- Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, App Engine) ensuring scalability, maintainability, and integration with broader enterprise systems.
- Act as a trusted advisor and subject matter expert on ServiceNow capabilities, platform governance, and architectural best practices.
- Establish and enforce platform standards, guardrails, and frameworks to ensure consistent, secure, and high-quality implementations.
- Collaborate closely with business and IT stakeholders to gather requirements, assess current state, and design target state solutions.
- Drive platform maturity and innovation by identifying new modules, capabilities, and enhancements aligned with business priorities.
- Lead the evaluation, design, and implementation of new ServiceNow features, upgrades, and integrations.
- Ensure that data models, workflows, and user experiences are consistent, reusable, and optimized.
- Provide technical oversight to development teams and support project delivery across multiple ServiceNow workstreams.
- Partner with other Solution Architects to ensure the ServiceNow platform integrates effectively within the broader enterprise architecture.
- Define and evolve methodologies, processes, and tooling for platform design, delivery, and governance.
- Monitor technology trends, platform roadmaps, and emerging practices to recommend innovative uses of ServiceNow to the business.
REQUIREMENTS FOR CONSIDERATION
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Advanced degree or certifications preferred.
- 7+ years of experience in IT architecture, design, and development roles.
- 5+ years of experience architecting and delivering solutions on the ServiceNow platform.
- Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
- Proven experience designing scalable, secure, and maintainable platform architectures.
- Demonstrated success in leading platform strategy, governance, and roadmapping efforts.
- Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
- Experience working in agile and DevOps environments.
- Excellent communication, presentation, and stakeholder engagement skills.
- Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications strongly preferred.
Experience in large-scale enterprise environments; retail or multi-business unit experience is a plus.
Thanks,
Rahul Gupta
Direct : (732) 743-7543
SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
As a Solution Manager for Referrals and Community Care, you will play a pivotal role in supporting solution teams by overseeing administrative functions, tracking progress, and ensuring seamless logistical and programmatic operations. Your responsibilities will include facilitating collaboration among various internal and external stakeholders, including governance bodies, process engineering teams, the EHR vendor (Oracle Cerner), and other key program entities. You will be instrumental in supporting informaticists with strategic planning, documentation, and administrative tasks, as well as assisting solution experts and advisors in translating functional requirements and managing ticketing activities. Additionally, you will coordinate and monitor vendor activities to maintain scope and schedule alignment, facilitate design reviews, and provide recommendations for optimizing solutions.
In this role, you will also support functional testing teams with their initiatives, coordinate interface change requests with technical teams, and engage in enterprise-to-site deployment activities. Your involvement will extend to supporting the Lessons Learned process, collaborating with all functional and clinical leadership pillars, and working closely with training and change management teams. Exposure to tools and processes such as Cerner Millennium, project tracking systems, and clinical workflow analysis will be highly beneficial. Experience managing complex projects, working with diverse stakeholder groups, and navigating large-scale enterprise environments will help you excel in this position, as will a strong understanding of healthcare operations and electronic health record systems.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) Retirement Plan with matching
- Paid Time Off
- Paid Federal Holidays
Qualifications
- 5-8 years of experience providing administrative, logistical, and programmatic support to solution teams.
- Experience facilitating collaboration between multiple stakeholder groups, such as client governance bodies, process reengineering teams, system vendors, and local site teams.
- Demonstrated ability to support informaticists with strategic planning, administrative support, and documentation.
- Experience supporting solution experts and solution advisors in translating functional requirements.
- Ability to collaborate on ticket management activities.
- Experience supporting user acceptance testing and functional testing activities.
- Proven skills in coordinating and monitoring vendor activities to support scope and schedule management.
- Ability to facilitate design reviews and provide guidance and recommendations for solution optimization.
- Experience supporting enterprise rollout initiatives and continuous improvement processes (Lessons Learned).
- Ability to coordinate with cross-functional leadership, training, change management, and technical interface teams on change requests.
- Direct experience with Electronic Health Record (EHR) systems.
- Demonstrated experience in project coordination/management, including tracking deliverables, managing schedules, and facilitating meetings.
- Experience in clinical workflow analysis and translating clinical or functional requirements for IT systems.
- Experience working with diverse stakeholder groups, including technical teams, clinical staff, program leadership, and external vendors.
- Prior experience working within a large, complex public sector or enterprise environment.
Education:
Bachelor’s Degree
Preferred Qualifications
- Experience with Cerner Millennium, specifically Referrals and Community Care.
- Knowledge of healthcare operations such as scheduling, pharmacy, lab, and clinical documentation.
- Familiarity with public sector or large enterprise processes, terminology, and culture.
- Experience supporting enterprise rollout initiatives and continuous improvement processes.
- Experience coordinating with training, change management, and interface teams.
$117,000 - $127,000 a year
SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
As a Solution Manager for Registration, you will play a pivotal role in supporting solution teams by overseeing administrative functions, tracking progress, and ensuring seamless logistical and programmatic operations. Your responsibilities will include facilitating collaboration among various internal and external stakeholders, including governance bodies, process engineering teams, the EHR vendor (Oracle Cerner), and other key program entities. You will be instrumental in supporting informaticists with strategic planning, documentation, and administrative tasks, as well as assisting solution experts and advisors in translating functional requirements and managing ticketing activities. Additionally, you will coordinate and monitor vendor activities to maintain scope and schedule alignment, facilitate design reviews, and provide recommendations for optimizing solutions.
In this role, you will also support functional testing teams with their initiatives, coordinate interface change requests with technical teams, and engage in enterprise-to-site deployment activities. Your involvement will extend to supporting the Lessons Learned process, collaborating with all functional and clinical leadership pillars, and working closely with training and change management teams. Exposure to tools and processes such as Cerner Millennium, project tracking systems, and clinical workflow analysis will be highly beneficial. Experience managing complex projects, working with diverse stakeholder groups, and navigating large-scale enterprise environments will help you excel in this position, as will a strong understanding of healthcare operations and electronic health record systems.
Here is what you need:
Bonus if you have:
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) Retirement Plan with matching
- Paid Time Off
- Paid Federal Holidays
Qualifications
5-8 years of experience providing administrative, logistical, and programmatic support to solution teams.
Experience facilitating collaboration between multiple stakeholder groups, such as client governance bodies, process reengineering teams, system vendors, and local site teams.
Demonstrated ability to support informaticists with strategic planning, administrative support, and documentation.
Experience supporting solution experts and solution advisors in translating functional requirements.
Ability to collaborate on ticket management activities.
Experience supporting user acceptance testing and functional testing activities.
Proven skills in coordinating and monitoring vendor activities to support scope and schedule management.
Ability to facilitate design reviews and provide guidance and recommendations for solution optimization.
Experience supporting enterprise rollout initiatives and continuous improvement processes (Lessons Learned).
Ability to coordinate with cross-functional leadership, training, change management, and technical interface teams on change requests.
Direct experience with Electronic Health Record (EHR) systems.
Demonstrated experience in project coordination/management, including tracking deliverables, managing schedules, and facilitating meetings.
Experience in clinical workflow analysis and translating clinical or functional requirements for IT systems.
Experience working with diverse stakeholder groups, including technical teams, clinical staff, program leadership, and external vendors.
Prior experience working within a large, complex public sector or enterprise environment.
Education:
Bachelor’s Degree
Preferred Qualifications
Experience with Cerner Millennium, especially Registration.
Knowledge of healthcare operations such as scheduling, pharmacy, lab, and clinical documentation.
Familiarity with public sector or large enterprise processes, terminology, and culture.
Experience supporting enterprise rollout initiatives and continuous improvement processes.
Experience coordinating with training, change management, and interface teams.
SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
As the Senior Solution Advisor for Perioperative Services, you will be a critical subject matter expert and trusted advisor, bridging the gap between the client’s surgical and anesthesia departments and the capabilities of the Oracle Health (Cerner) Millennium EHR. You will guide stakeholders through complex workflow transformations, driving the successful design and adoption of the SurgiNet and Anesthesia Management solutions. Your primary objective is to ensure these solutions improve patient safety, optimize resource utilization (ORs, staff, equipment), and ensure accurate charge capture in the highly complex perioperative environment.
To excel in this senior position, you must have a strong background in perioperative informatics, OR nursing/technology, or clinical applications consulting. You will lead the design of the entire surgical journey, from case scheduling to PACU, and be the go-to expert for the intricate processes of preference card management and supply/implant documentation. You will also oversee the integration of the Anesthesia Information Management System (AIMS) with physiological monitors and anesthesia machines. Your role will involve close collaboration with key stakeholders—including surgeons, anesthesiologists, OR nurses, schedulers, sterile processing directors, and supply chain leaders—to ensure the perioperative suite is safe, efficient, and financially sound.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) Retirement Plan with matching
- Paid Time Off
- Paid Federal Holidays
Key Responsibilities:
Client & Stakeholder Engagement:
Serve as the primary consultant for perioperative leadership on all aspects of the Oracle Health SurgiNet and Anesthesia solutions.
Provide expert support and knowledge transfer on perioperative best practices, including governance for preference cards, block scheduling, and charge capture.
Work directly with client counterparts to facilitate design workshops, review deliverables, and drive consensus on perioperative workflow and build changes.
Solution Design & Workflow Analysis:
Lead the analysis and design of the end-to-end perioperative workflow, including case scheduling, pre-admission testing (PAT), intraoperative nursing and anesthesia documentation, and PACU.
Oversee the design and maintenance strategy for foundational elements like surgical preference cards, resource scheduling (rooms/equipment), and integration with supply chain/inventory management.
Define requirements for the Anesthesia Information Management System (AIMS), including its integration with bedside monitors via CareAware for real-time data flow.
Implementation & Solution Management:
Act as a lead or driver for testing events, including developing and documenting scripts in an Application Lifecycle Management (ALM) tool to validate complex surgical and anesthesia workflows.
Provide expert support for cutover planning, go-live execution, and post-go-live sustainment, including ticket management for perioperative issues.
Assist in the review of training manuals and job aids to ensure they accurately reflect the configured workflows and system design.
Required Qualifications:
Experience: A minimum of 5-7 years of combined experience in perioperative informatics, surgical services leadership, or as an OR nurse/technologist with significant "super user" or implementation experience.
Oracle Health/Cerner Expertise: Direct, hands-on experience with the Oracle Health (Cerner) Millennium platform. Specific expertise in SurgiNet, Anesthesia Management, Preference Card Management, and CareAware is required.
Domain Expertise: Demonstrated expertise in perioperative workflows, sterile processing, preference card management, surgical billing/charging, and resource management.
Communication: Excellent verbal and written communication skills, with the ability to effectively engage with both technical teams and senior clinical/surgical leadership.
Education: Bachelor’s degree in a related field. A clinical background and license (e.g., RN, CST) is strongly preferred.
SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.