Sms Jobs in Usa
213 positions found — Page 13
Advanced Practice Provider Opportunity
SunState Medical Specialists
Jacksonville, FL
Job Details:
Occupation: Nurse Practitioner or Physician Assistant
Specialty: Hematology/Oncology
Clinic Location: Jacksonville, FL
Employment: Full-Time | Mon-Fri
Opportunity: Private Practice, Outpatient
Board Certifications: NP-C/PA-C
Ideal Candidate:
- Hematology/Oncology experience as RN or APP required
- 1–2+ years of APP experience required
About the Role:
SunState Medical Specialists is seeking a dedicated and compassionate Advanced Practice Provider to join our private practice in Jacksonville, FL. In this role, you will collaborate with our board-certified oncologists and a multidisciplinary clinical team to deliver comprehensive care for patients with a range of hematologic and oncologic conditions. The position focuses on follow-up care, including patient evaluations, treatment monitoring, and ongoing coordination of care to support continuity and positive outcomes. This opportunity offers a collaborative, patient-centered environment that values teamwork, compassion, and clinical excellence.
About the Area:
Living in Jacksonville, Florida offers a unique combination of professional opportunity and quality of life. As one of the fastest-growing cities in the Southeast, Jacksonville provides a strong economy, diverse industries, and an affordable cost of living. The city features a vibrant downtown, miles of beaches, and a variety of cultural, dining, and recreational options. With its warm climate and welcoming community, Jacksonville is an excellent place to build a career and enjoy a balanced lifestyle.
Recruitment Package:
- Top-Tier Compensation: Benefit from highly competitive compensation structures. Exact compensation may vary based on skills, experience, and location.
- Professional Growth: Enjoy CME reimbursement to further your education and skills.
- Comprehensive Benefits: Robust benefit package, reviewed annually to stay competitive with the market. This includes Medical, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death coverage.
- Secure Your Future: We offer comprehensive, flexible, and competitive retirement savings options.
- Work-Life Balance: Paid time off, to ensure you maintain a healthy work-life balance.
- Community Care: Make a real difference by caring for patients in their local communities.
- Supportive Environment: Join a group of specialized APPs that value clinical autonomy, work-life balance, and quality patient care while prioritizing your professional development and well-being.
About the Practice and their Mission:
SunState Medical Specialties (SMS), a proud partner of OneOncology, is dedicated to providing high-quality, patient-centered urologic care across Florida. As part of an integrated ecosystem of urology, medical oncology, and radiation oncology, SunState delivers seamless, coordinated care that keeps patients close to home while ensuring access to the latest therapies and innovations. Our physician-led, data-driven, and technology-enabled platform fosters clinical collaboration, operational excellence, and participation in multi-center clinical trials through OneR. By combining local relationships with national expertise, SunState empowers care teams to focus on what matters most: improving patient outcomes and supporting families throughout their care journey.
If you would like to apply or learn more about this opportunity, please email your CV to
I look forward to speaking with you!
Job Description: Associate Social & Channel Specialist
The Associate Social & Channel Specialist is a rising creative and strategic thinker who will support the creation and execution of our social media and channel (website, email, SMS) marketing programs. The ideal candidate will have a deep understanding of the social media landscape, a passion for community building and creative testing, and proven experience in managing digital channels to support strategic priorities.
Logistics:
- Contract 6-12 months
- Needs to come into Massachusetts office 1-2 times a month
Key Responsibilities
- Social Media
- Develop and execute the social media strategy with a focus. In partnership with our Social Media Manager and Brand Director, execute the social media strategy with a focus on Instagram, YouTube and LinkedIn driving community growth, engagement and positive brand sentiment.
- Manage the day-to-day of social media accounts, including content scheduling, monitoring, and responding to conversations/inbound messages through our social media management tool, Sprout. This includes monitoring periodically during nights/weekends for any urgent member needs.
- Stay ahead of social media trends, best practices, and new features to continually innovate our approach and contribute to monthly brainstorms.
- Produce light content, including on-site Instagram Live content capture and creating simple graphics like cover frames for our social channels
- Channel (Email, SMS, Web)
- Oversee the creation and maintenance of the channel calendar ensuring the latest campaign activities and results are reflected and shared with relevant internal stakeholders
- Partner with channel leads to manage project plans, including the development of timelines, execution of tactics, and ongoing optimization.
- Stay current with the changing digital landscape and industry competitors, continually monitoring and reporting findings back to channel marketing leads and assist with documentation of best practices across channels
- Perform regular site audits to identify & fix issues with site search, product content, promotions and more to ensure an excellent user experience
- Continually surface and test new ideas for channel communications, including SMS and email marketing, to keep our strategies ahead of the curve.
- Analytics & Reporting:
- Build reports and dashboards to monitor campaign success and channel performance.
- Leverage data, social listening, and competitive analysis to provide actionable insights and inform future content and campaign opportunities.
Qualifications
- Bachelor’s degree with a minimum of 3-5 years of experience in digital marketing, social media marketing, or communications.
- Boston/Massachusetts-based required with willingness to participate in occasional on-site production and strategy meetings.
About P.B. Bell
At P.B. Bell, our mission is: Making lives and places better by developing, improving, and managing multifamily housing communities. Since 1976, we’ve been proudly creating exceptional living experiences throughout Arizona. Family-owned and based in Scottsdale, we bring creativity, integrity, accountability, and care into every community we touch while making sure we enjoy the ride along the way.
From clothing drives and food donations to neighborhood clean-up efforts, we believe in making our communities stronger and better for everyone. We’re also proud members of the Arizona Multihousing Association. [ Click here for a listing of our communities.].
Position Summary
At P.B. Bell, marketing is more than advertising, it’s about creating meaningful connections, driving measurable performance, and elevating the resident experience across our portfolio.
We are seeking a creative, detail-oriented, and data-driven Marketing Coordinator to support and execute strategic marketing initiatives across our multifamily communities and corporate brand. This role works closely with the Marketing Director and onsite teams to enhance brand presence, increase qualified traffic, and deliver marketing programs that produce results.
The ideal candidate is digitally savvy, highly organized, collaborative, and energized by a fast-paced environment where no two days look the same. If you enjoy blending creativity with analytics and want to grow your marketing career within a respected real estate organization, this role offers strong exposure and opportunity.
What You’ll Do at P.B. Bell
Strategic Marketing Execution
- Partner with the Marketing Director to develop and execute corporate and community-level marketing strategies.
- Support the launch of new developments and property takeovers with comprehensive marketing rollouts.
- Assist in building integrated campaigns across digital, social, email, and print channels.
- Contribute ideas that enhance brand positioning, lead generation, and resident engagement.
Digital & Social Media Leadership
- Manage and optimize digital marketing channels including ILS platforms, paid advertising, and organic social media.
- Create, schedule, and approve site-level social media content to ensure brand alignment and engagement performance.
- Help shape and implement corporate social media strategies across Facebook, Instagram, TikTok, LinkedIn, and YouTube.
- Develop and manage email and SMS campaigns while coaching onsite teams on best practices.
- Monitor campaign and channel performance using Google Analytics and reporting tools, translating data into actionable insights.
- Manage and optimize Google Business Profiles to enhance visibility and reputation.
Brand Management & Content Creation
- Maintain and enhance corporate and community websites, including copywriting, visual updates, and performance optimization.
- Design engaging marketing collateral and digital assets using Canva and other creative tools.
- Coordinate photography, videography, and virtual tour production to ensure each community is positioned competitively.
- Conduct regular brand audits of advertising, messaging, and collateral to ensure accuracy, consistency, and creativity.
- Uphold and champion P.B. Bell’s brand standards across all touchpoints.
Collaboration & Training
- Partner closely with onsite teams, portfolio leadership, and corporate departments to align marketing with operational goals.
- Train and support onsite teams on marketing systems, social media standards, and campaign execution.
- Provide guidance on resident retention marketing initiatives and community events.
- Foster strong vendor relationships to improve efficiencies and marketing performance.
Organization & Accountability
- Maintain organized project plans, timelines, budgets, and documentation.
- Manage multiple concurrent initiatives with strong attention to detail and deadlines.
- Perform other duties as assigned in support of marketing and company objectives.
Skills & Qualifications
- 1–2 years of marketing experience required (multifamily, real estate, or service industry preferred).
- Bachelor’s degree in Marketing or related field preferred.
- Proficiency in Canva required.
- Experience using Google Business Profile, Google Analytics, LinkedIn, Facebook, Instagram, TikTok, and YouTube for business.
- Strong understanding of digital marketing fundamentals and social media best practices.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Experience with Yardi, RentCafe, or Site Manager a plus.
- Exceptional written and verbal communication skills.
- Strong project management and organizational abilities.
- Creative thinker with analytical mindset and problem-solving skills.
- Professional, polished, and customer-service oriented.
- Comfortable in a dynamic, request-driven environment where priorities evolve quickly.
Why Join P.B. Bell?
- Be part of a respected, established multifamily organization with a strong reputation in the industry.
- Gain exposure to strategic marketing initiatives across a diverse property portfolio.
- Work in a collaborative environment that values creativity, innovation, and continuous improvement.
- Grow your marketing career with opportunities for expanded responsibility and leadership development.
Remove coils of twisted paper from machines and stack on pallets.
Monitor machines while in operation.
Adjust clutch to maintain coil integrity Verify proper width and thickness of paper.
Reporting defective or non-functioning test equipment Gauge dies to assure proper size according to production specifications.
Initiate production records.
Perform quality tests and report any non-conformities.
Load and set up machine to product specifications as required.
Remove slitted pads from machine and leveraging shaft and pads out of machine.
Stack cut pads on pallet or deliver them to Spinners as necessary.
Use and maneuver hand cart.
Requirements: High school diploma, GED, or equivalent work experience 1-3 years of factory experience is preferred.
Must have basic reading, math and communication skills.
Physical Requirements: Lifting; a minimum of 60 lbs.
Carrying; a minimum of 60 lbs.
Pulling; 4 hours Pushing; 4 hours Reaching above shoulder Use of fingers Walking; 12 hours, excluding breaks Standing; 12 hours, excluding breaks Crawling Kneeling; 4 hours Bending; 4 hours Climbing; 4 hours Visual ability Depth perception Ability to distinguish color Hearing ability $20.00/hr: 5pm-5am Monday- Thursday and Friday is OT Long Term Background/Drug Test/Everify Bloomingdale, MI 49026 Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.
Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates.
AI may be used to collect information and grade, rank, or score your answers.
All employment decisions are made by human reviewers.
By submitting your application, you authorize Elite Staffing, Inc.
to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages.
For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications.
All personal information provided will be handled in accordance with our Privacy Policy found on our website.
All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3
Main responsibilities include counting inventory, loading customer shipments, unloading inbound transfers, pick up/store product pallets, and production receipts.
Requirements: Must have 1-2 years of warehouse experience operating lift trucks (ie., Sit-down double fork and sit-down clamp) Must satisfactorily pass forklift driving training program or demonstrate safe handling of forklift in an on-site test.
Previous completion of a Forklift training program or current forklift certification is preferred.
Skills/Abilities Must successfully obtain and maintain a valid Pactiv Forklift and Safety Certifications during employment.
Proficiency in operating technical machinery and scanners, Warehouse Management System (WMS) for task completion.
Good organizational skills Attention to detail Must be self-directed and have the ability to work with little supervision.
Ability to work within a team and build good relationships.
Ability to handle equipment and vehicles safely and sensibly.
Essential Job Duties Operate all warehouse equipment required to transfer finished goods and other products to the appropriate areas.
All warehouse equipment includes, but is not limited to, forklift, and clamp truck.
Load and unload trucks efficiently in accordance with department standards (this includes driving into the trailers to load/unload) Moving and transferring materials and finished goods in a high volume production environment.
Check accuracy of finished product count, product ID, order destination and carrier ID before loading any vehicle and accurately complete all required paperwork All transferring of product and material must be performed with a high degree of accuracy and accountability and in accordance with the established standard processes and procedures.
Must adhere to all safety standards, Leader Standard Work (LSW) and company policies.
Maintain work area in an organized, safe and clean manner All duties performed with focus on safety.
Know locations of and how to operate emergency stop buttons and fire extinguishers.
Complete forklift checklist which includes daily inspection of forklifts.
Show ability to change the forklift propane tank as needed.
The job responsibilities in this position description are not all inclusive; other duties may be assigned as needed.
Physical Requirements/Working Conditions: Will be exposed to hot temperatures during summer months and cold temperatures during the winter months.
There may be some exposure to dust inside warehouse, exposure to machine noises.
Ability to maintain single-task focus and situational awareness.
Ability to sit or stand for extended periods of time.
Frequent: Sitting, kneel/crawl/bend: stair climbing, carrying: 0-40 lbs for 5-10 feet, out-reaching, standing, walking Occasional: Stoop/Squat, Ladder/Steps Climbing, Bend/Twist Repetitive Use of: Wrist, Hands, Fingers, Shoulder, Elbow, Hip, Ankles, Head, Neck.
$16.50/hr 7am-7pm Corsicana, Tx 75110 Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.
Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates.
AI may be used to collect information and grade, rank, or score your answers.
All employment decisions are made by human reviewers.
By submitting your application, you authorize Elite Staffing, Inc.
to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages.
For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications.
All personal information provided will be handled in accordance with our Privacy Policy found on our website.
All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3
Esusu: Building Credit Access for All
Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.
As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.
Our impact speaks volumes:
- $50 billion in credit activity facilitated
- 5 million+ rental units in our network
- Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers
Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone.
Unlock Tomorrow with Esusu.
The Challenge:
The part-time Resident Services Coordinator will serve as an on-site representative of Esusu at a property in Richmond, VA. This role is dedicated to enhancing the lives of residents by connecting residents with Esusu tools to help with employment readiness, training and financial education, healthcare, and financial counseling.
The ideal candidate is a community-oriented professional who can balance one-on-one advocacy with organized group programming to drive housing stability and financial growth for affordable housing residents.
What will you help deliver:
On-Site Engagement & Advocacy
- Conduct regular on-site office hours to provide one-on-one resident support.
- Host "Sign-up Workshops" to provide residents with more information about financial health resources available to them and onboard residents to the Esusu app for rent reporting, credit building and flexible rent payments.
- Act as a navigator, connecting residents to the Esusu app to find and utilize local and national resources to help with financial stability and general wellbeing.
Focus Areas for On-Site Services
- Employment Readiness: Assist residents to sign up for Esusu’s career advancement programs that help with skills assessment, resume building, interview preparation, and connections to job placement support.
- Training & Education: Help residents navigate the Esusu app to identify opportunities for adult education (GED prep, ESL, literacy) and vocational/computer training.
- Healthcare Navigation: Guide residents toward Esusu discounted health programs, mental health counseling, and medical debt support; promote discounted telehealth and prescription savings. Support residents to take advantage of free trial month.
- Financial Counseling: Help residents access resources within the Esusu app to educate on landlord/tenant rights, homeownership planning, and money management.
Community Building & Events
- Organize and facilitate Quarterly Workshop Series co-designed with property staff based on resident feedback.
- Promote virtual financial education workshops focusing on credit improvement and small business development.
- Increase awareness and engagement by distributing branded marketing materials (flyers, signage, digital resources) to ensure high participation rates.
Reporting & Coordination
- Track resident participation and qualitative "success stories."
- Collaborate with the Esusu Program Lead to provide data for quarterly impact reports.
- Coordinate closely with on-site property management to ensure alignment with community goals.
Weekly Commitment & Structure
- This role is expected to be around 10 hours per week.
- 7–8 hours on-site at the assigned property (one full day or two half days, depending on resident/property preference and your availability).
- A few additional hours for collaboration with the Esusu Program Lead, reporting, and other coordination tasks.
Qualifications:
- On-site Availability: Able to be on-site at the property in North Chesterfield / Richmond, VA for one full day per week (approx. 7-8 hours), with the option to split into two half days if preferred. Occasional evening hours may be required for workshops or community events.
- Experience: 2+ years in social services, community organizing, resident services, or case management (experience in affordable housing preferred).
- Communication: Strong interpersonal skills with the ability to build trust with diverse populations. Comfortable working with residents 1:1 or hosting workshops for groups.
- Tech Savviness: Comfortable using digital platforms (apps, SMS, webforms) and explaining financial tools and technology to others. Comfortable setting up a projector and slides for workshops.
- Knowledge: Familiarity with how to help residents engage with local social services resources, including healthcare clinics, workforce development boards, and utility assistance programs.
- Attributes: Self-starter capable of working independently on-site; empathetic but professional.
Other details:
- Salary – $23/hour
- Employment Type: Part-Time (1 day per week / 7-8 hours)
- On-site Location: Property located in North Chesterfield – Chesterfield County/Richmond, VA - specific location will be provided for candidates during the interview process
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
© Esusu Inc. All rights reserved, Esusu is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.
Responsibilities
- Embrace and grow to understand the H-E-B Bold Promise where each and every person counts, Because People Matter. These are the foundational principles and resulting culture our past and current leadership have aspired to and has been entrusted to us to carry forward.
- Work within H-E-B Flight Operations to maintain a culture of safety with efficient procedures that support customer service
- Actively participate in the SMS as outlined in H-E-B Flight Operations Manual "Safety Management System"
- Act as Pilot in Command and Second in Command as described in H-E-B Flight Operations Manual “Standard Operating Procedures”
- Study and interpret weather, NOTAMS, and all available operational information for routes and airports of intended use for all portions of the flight
- Prepare Flight Plans, Fuel Planning, Weight/Balance, Performance, and complete Flight Risk Assessment
- Ensure that the aircraft is clean and prepared for flight with all provisions on board for the safety and comfort of the passengers.
- Exercise CRM to coordinate with the SIC, any duties necessary for the safe and efficient operation of the aircraft
- Participate in the Pre/Post Flight Debriefing
- Maintain currency and compliance with all regulatory items
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 4000 hours total time
- 1500 hours turbine (jet)
- Corporate flying experience required
- FAA Airline Transport Pilot Certification (ATP)
- FAA First Class Medical Certificate
- Valid U.S. Passport
- Able to travel domestically and internationally, in rare cases on short notice
- Must be willing to relocate to the greater San Antonio, Texas area
Position Summary
The Pilot of a Gulfstream 650 aircraft, executing global flight operations on behalf of a senior executive or government official. The position entails full operational responsibility for safe, secure, and efficient flight conduct, adherence to applicable aviation regulations, and the delivery of a highly discreet and seamless passenger experience.
Key Responsibilities
Flight Operations
- Exercise full authority and accountability for all flight phases in accordance with FAA regulations (14 CFR Parts 91, 119, and applicable OpSpecs) and other federal agency-specific Flight Program Standards.
- Plan and execute domestic and international missions, ensuring compliance with all regulatory, diplomatic, and overflight requirements (ICAO Annex 9 and 17).
- Conduct pre-flight planning, route selection, weight and balance computations, and fuel management to optimize range, payload, and contingency performance.
- Supervise and direct the flight crew, ensuring clear crew coordination and adherence to Crew Resource Management (CRM) principles.
- Conduct in-flight decision-making with emphasis on risk management, safety, and passenger comfort.
Safety, Security, and Compliance
- Maintain operational compliance with company Flight Operations Manual (FOM), Safety Management System (SMS), and all applicable regulatory frameworks.
- Ensure airworthiness of the assigned aircraft and coordinate with maintenance control for inspection and corrective actions.
- Maintain currency and proficiency in all assigned aircraft types and flight profiles.
- Safeguard sensitive passenger information and ensure security of personnel and assets during all flight operations.
VIP and Executive Service Protocols
- Uphold the highest standards of discretion, confidentiality, and protocol when transporting VIP passengers, senior officials, or heads of state.
- Coordinate closely with security personnel, executive assistants, and ground handling agents to ensure smooth transitions and timely movements.
- Anticipate passenger needs, maintain situational awareness of all mission-related contingencies, and deliver a seamless and dignified travel experience.
Leadership and Representation
- Mentor and evaluate First Officers and other flight crew members.
- Represent the flight department with professionalism and diplomatic decorum when interfacing with foreign aviation authorities, ground handling services, and host-nation representatives.
- Participate in periodic training, safety audits, and operational readiness evaluations.
Qualifications & Experience
Minimum Qualifications:
- FAA Airline Transport Pilot (ATP) Certificate with G650 Type Rating.
- Current FAA First Class Medical Certificate.
- U.S. Department of Defense Top Secret security clearance, or ability to obtain
- Must be located within 3 hours of Washington DC
Company Overview:
LAKE & SKYE
THE SCENT OF YOUR BEST SELF
Founded in 2015 by Courtney Somer, Lake & Skye is a brand that believes fragrance is a force for well-being. Known for our cult-favorite 11 11 scent, our award-winning collection includes an assortment of best-in-class fine fragrance, body, and home products inspired by the beauty of the natural world. Every Lake & Skye fragrance is curated to serve as your guide to good, with energy enhancing scents that ground and elevate.
All Lake & Skye products are unisex and paraben, sulfate, and phthalate free. We use natural ingredients as the base of our products when possible, including organic sugar cane alcohol in our Eau de Parfums and 100% soy in our candles.
Always vegan and cruelty free, Lake & Skye is PETA certified and does not test on animals.
We believe in giving back to the planet and take an eco-conscious approach to packaging. Through our five-year partnership with One Tree Planted we planted nearly 50,000 and we remain committed to sustainability by using Forest Stewardship Council (FSC) certified packaging where possible.
Lake & Skye is part of the Tru Fragrance & Beauty portfolio - an industry leader in building and scaling meaningful beauty and wellness brands.
Position Overview:
Brand: Lake & Skye
Title: Creative Design Intern
Type: Full-time; Hybrid
Location: New York, NY
*open to May 2026 and/or December 2026 graduates
Reporting to the Art Director, the Creative Design Intern will be a contributing member to Lake & Skye’s creative team throughout the Spring and Summer 2026 season(s). Your responsibilities will include:
Key Responsibilities:
Social Asset Design
- Be the leading force behind our graphics on Instagram: including our continuing monthly intention and new moon series.
- Aid in maintaining color-blocked grid on Instagram assets through retouching and color adjustments of assets
- Continue to create new Instagram story templates for Social/PR/Marketing team on Canva that align with new brand guidelines.
Retailer & PDP Support
- Help align and create updated visuals for all retailer PDP pages to align with our evolved brand guidelines and well-being forward visuals.
- Create updated and elevated banners and collection page assets for Amazon.
- Help aid in building out updated visuals for all pages across Shopify.
Email & SMS Design
- Primary creative hands on SMS and Email campaigns for .
- Build email campaigns from approved creative assets in Klaviyo for digital send out.
Shoot Support
- Provided secondary support on-set for campaign shoots, including capturing BTS content for social.
Adapt to Creative Feedback
- Work collaboratively to incorporate feedback and make design revisions, ensuring project timelines and quality standards are consistently met.
Support Concept Development
- Contribute to the development of visual concepts across various projects, working closely with full team to enhance Lake & Skye’s brand storytelling and campaign narratives.
Ongoing Trend Research
- Stay aware of industry trends within graphic design, packaging, photography/launch campaigns, visual merchandising, and product design/accessory development (i.e. Rhode lip gloss phone case).
Server Organization
- Help maintain healthy server organization as new assets are delivered.
Requirement(s):
- Expected graduation date of May 2026 or December 2026; art & design studies preferred
- Able to commute to our office in New York, NY 2-3 days/week
- 1+ year of experience managing social media marketing campaigns
- Klaviyo experience is required
- Shopify experience is preferred
- Fragrance experience is preferred
The Director of Contact Center Operations & Intake is a strategic, results-driven leader responsible for optimizing the performance, technology, and people that power our intake and contact center organization. This individual will drive the vision and execution of a best-in-class operation focused on lead conversion, intake excellence, and customer experience.
We’re seeking a proven operator with deep expertise in legal intake management—ideally within a personal injury or high-volume legal services environment—who thrives on improving contact rates, conversion, and customer satisfaction through people, process, and technology innovation.
This role oversees both inbound and outbound call operations, including bilingual (English/Spanish) teams, and will ensure every interaction maximizes conversion potential. The ideal candidate combines operational excellence with hands-on experience in CRM and intake platforms such as Lead Docket, Salesforce, or comparable systems, and brings a data-driven mindset to performance management, technology adoption, and team leadership.
Key Responsibilities:
Strategic Leadership & Operations
- Define and execute a scalable contact center and intake strategy aligned with firm growth objectives, emphasizing lead conversion, customer satisfaction, and operational efficiency.
- Lead inbound and outbound operations across multiple channels (voice, chat, SMS, social, email, and ground engagement), maintaining excellence in performance, productivity, and conversion.
- Manage intake KPIs including missed calls, abandoned calls, contact rates, and conversion rates, ensuring accountability and continuous improvement.
- Partner closely with Marketing to ensure alignment on lead flow, lead quality, and campaign follow-up, providing insights and feedback to enhance overall funnel performance.
- Report intake and contact center performance to firm leadership, delivering trend analyses, insights, and data-driven recommendations to inform business decisions.
Technology & Process Innovation
- Champion adoption and optimization of modern contact center technologies, including AI-driven analytics, automation, and omnichannel CRM systems.
- Evaluate and enhance CRM and intake systems (e.g., Lead Docket, Salesforce) to streamline workflows, improve data capture, and increase conversion efficiency.
- Collaborate with IT and vendor partners to implement next-generation tools that elevate client experience and team productivity.
Team Leadership & Culture
- Lead, coach, and inspire a bilingual (English/Spanish) team of managers and associates, fostering a culture of accountability, empowerment, and continuous improvement.
- Oversee resource planning, recruiting, onboarding, training, and retention to build a sustainable, high-performing team.
- Create an environment that celebrates excellence, encourages feedback, and drives measurable results.
Customer Experience & Revenue Growth
- Design and implement strategies that enhance the intake experience and improve conversion from inquiry to retained client.
- Leverage analytics to identify performance gaps and opportunities across the intake funnel, implementing solutions that increase efficiency and conversion.
- Align closely with Marketing and Sales to translate lead intelligence into improved contact strategies and customer outcomes.
Governance & Compliance
- Ensure all intake and contact center activities comply with legal, ethical, and internal firm standards.
- Maintain rigorous reporting, quality monitoring, and compliance frameworks to ensure accountability and transparency.
Qualifications:
Education & Experience
- Bachelor’s degree required; MBA or advanced degree preferred.
- 10+ years of contact center leadership experience, with 5+ years in legal intake or lead conversion environments strongly preferred.
- Proven success in managing inbound and outbound sales or intake operations with measurable improvement in conversion and performance.
- Experience leading bilingual or multilingual teams preferred.
- Track record of collaboration with Marketing and cross-functional teams to optimize lead management and campaign performance.
- Hands-on expertise with CRM and intake platforms (Lead Docket, Salesforce, or similar).
Skills & Competencies
- Strategic and analytical mindset with proven ability to translate data into actionable insights.
- Deep understanding of intake performance metrics and how to drive improvement across KPIs.
- Strong leadership, coaching, and communication skills.
- Experience managing technology integrations, automation initiatives, and process improvement programs.
- Proficiency in workforce management, analytics, and reporting platforms.
Why This Role Matters
This is a transformative leadership opportunity at the intersection of intake excellence, technology, and business growth. The Director of Contact Center Operations & Technology will shape the firm’s first impression with every prospective client—elevating performance, conversion, and client experience while fostering a culture of innovation and accountability.