Smart It Frame Llc Jobs in Usa

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IT Compliance Lead
Salary not disclosed
Richmond, VA 2 days ago

We are looking for an IT Compliance Lead for a global pharmaceutical manufacturing organization in Richmond, VA or Raleigh, NC. This role will own CSV strategy, ensure systems meet GxP regulations, lead IT governance documentation, support audits, and partner with IT leadership on enterprise compliance initiatives.


Job Logistics

Location: Richmond, VA or Raleigh, NC

Travel: Minimal

Work model: Hybrid; onsite Tues-Thurs

Tools/Tech: Veeva, MES, LIMS, ValGenesis, TrackWise, AuditBoard, DocuSign/Adobe


DAY TO DAY RESPONSIBILITIES

  • Lead global Computer Systems Validation (CSV) strategy
  • Maintain IT compliance procedures, best practices, and governance
  • Review and approve IT governance and risk documentation
  • Partner with IT leadership on new initiatives
  • Support and train compliance team members
  • Oversee GxP risk reviews and regulated system implementations
  • Act as IT contact for internal, financial, and ITGC audits
  • Support Veeva, MES, LIMS, and electronic signature platforms


REQUIREMENTS

  • Bachelor’s degree
  • 7+ years in pharmaceutical IT, GxP, and manufacturing systems
  • Strong working knowledge of FDA 21 CFR Part 11, EU Annex 11, GAMP
  • 3+ years leadership experience in CSV
  • Experience with Veeva, MES, LIMS, ValGenesis, and AuditBoard
  • Experience supporting inspections by regulatory authorities
  • Strong communication and documentation leadership
  • Experience managing audits and training teams

Plusses:

  • Global compliance experience
  • Broader IT lifecycle & project management background


Compensation

Compensation: $155,000 to $175,000. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Not Specified
IT Procurement Analys (Buyer)
Salary not disclosed
Plano, TX 3 days ago

BEPC has an open position for a Procurement Analyst (Buyer)

Location: Plano, TX

Benefits: Medical, Dental, Vision, and Life Insurance

Pay Rate: $43.00 - $43.48 Per hour based on experience (Paid Weekly)

Term: 12-month contract with possible extensions or permanency based on performance

Shift: 1st shift from 8:00 AM to 5:00 PM Mon – Fri

Requirements: BA degree in Business, Supply Chain Management, or related discipline. / 5+ years of experience in: IT procurement, Contract development, Strategic sourcing Supplier negotiations / SAP Ariba Preferred


*****NO CORP-TO-CORP CANDIDATES WILL BE CONSIDERED*****

Job Description:

Due to increased procurement volume, we are seeking a strong and experienced IT Procurement Buyer to support expanding department needs. This role will manage a high volume of procurement activity (30–60 requests at a time) and play a critical role in reducing backlog while driving strategic sourcing initiatives. The ideal candidate brings strong IT procurement experience, the ability to interpret complex business requirements, and confidence leading sourcing events, negotiations, and supplier engagements.

Key Responsibilities:


Strategic Sourcing & Procurement

  • Develop and execute procurement strategies across technology-related commodities.
  • Manage 30–60 procurement requests simultaneously while reducing backlog.
  • Lead RFx (RFP/RFI/RFQ) sourcing events ensuring competitive supplier environments.
  • Negotiate and execute contractual agreements including:
  • Master Service Agreements (MSAs)
  • Statements of Work (SOWs)
  • Amendments
  • Renewals and extensions
  • NDAs and addendums
  • Support asset management, SaaS procurement, and SLA/contract term negotiations.
  • Develop multi-year spend strategies and commodity plans.
  • Conduct supplier negotiations to maximize value through cost savings, rebates, and service improvements.
  • Support Tier I and Tier II supplier procurement activities (including regulatory/financial services suppliers).
  • Perform ongoing supplier market analysis.


Stakeholder & Supplier Engagement

  • Build strong relationships with business units, stakeholders, and suppliers.
  • Facilitate regular planning meetings to develop short- and long-term procurement strategies.
  • Provide consultation and proactive communication regarding contract renewals and expiring engagements.
  • Educate business partners on sourcing best practices and negotiation strategies.
  • Collaborate with contract and PO teams to ensure accurate and timely request processing.


Compliance & Governance

  • Ensure compliance with procurement policies, financial standards, and regulatory requirements.
  • Interpret and document contractual obligations clearly for internal and external stakeholders.
  • Support termination planning and proactive contract renewal budgeting.
  • Identify continuous improvement (Kaizen) opportunities within procurement processes.


Qualifications – Required:

  • Bachelor’s degree in Business, Supply Chain Management, or related discipline.
  • 5+ years of experience in: IT procurement, Contract development, Strategic sourcing Supplier negotiations
  • Data analytics and contract management
  • Experience managing professional services commodities.
  • Strong understanding of financial and regulatory compliance standards.
  • Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook).
  • Ability to influence across multiple management levels.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proven ability to work independently with a low margin of error.
  • Experience handling multiple priorities in a fast-paced environment.
  • Demonstrated leadership experience.


Preferred Qualifications:

  • Experience with Ariba Spend Management (preferred) or Coupa.
  • Knowledge of eMarketplace platforms.
  • Advanced Excel and reporting experience.
  • Financial services or banking procurement experience.


Interview Process:

  • Round 1: 60-minute MS Teams interview
  • Round 2: Onsite interview in Plano, TX
Not Specified
IT Support Desk Analyst
Salary not disclosed
Chesterfield, MO 2 days ago

Job Summary:

Our client is seeking an IT Support Desk Analyst to join their team! This position is located in Chesterfield, Missouri.

Duties:

  • Assisting staff that are having difficulties with their computer
  • Participating in the maintenance of several thousand laptops, desktops, and mobile devices


Desired Skills/Experience:

  • 2+ years Support Desk experience or equivalent experience preferred
  • Ability to create PowerShell scripts to automate tasks
  • Competency in supporting the Microsoft Office 365 suite, including but not limited to Word/Excel/PowerPoint/Outlook/Microsoft Teams
  • Ability to troubleshoot, research, and resolve challenging technical issues
  • Have working knowledge of IT networking technologies
  • Able to create and maintain documentation that can be used by others
  • Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
  • Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations
  • Detailed understanding of the Windows operating systems 10 and iOS devices from an “under the hood”, detailed support level
  • Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
  • Capable of self-managing assignments with little supervision
  • Able to complete tasks on-time, and report conflicting priorities


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered


The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Not Specified
IT Field Engineer II
Salary not disclosed
Springfield, OR 2 days ago

Purpose

The IT Field Engineer II will support physical deployment, maintenance, and troubleshooting IT hardware and cabling at Roseburg production sites, offices, and data centers. This position will actively collaborate with IT Infrastructure, Network, and System Engineers and may lead small site-level initiatives to ensure reliable manufacturing operations.


Key Responsibilities

  • Deploy and Maintain Fiber Optic and Low Voltage Data Cabling Infrastructure
  • Supervise and manage external HVAC, Power, Cooling, and Low Voltage contractors
  • Design, implement, and manage Server room physical infrastructure(data racks, data cable routing, HVAC, and UPS power and power distribution).
  • Implement and manage Access control and camera systems used in both security and process environments.
  • Work with Engineering department and plant leadership to manage major construction projects that require additional IT physical infrastructure.
  • Assist Core Infrastructure and Operations teams in the installation and configuration of computers, storage, switches, routers, wireless, and other IT infrastructure.
  • Work with the service desk and support administrators to deploy devices such as desktops, laptops, mobile devices, and printers.
  • Work as part of a virtual team with Automation to deploy HMI’s, PLC’s, and other operation system needs.
  • Update and maintenance current as-builds for all infrastructure in netTerrain software Work with IT staff and plant staff to support and may lead capital improvement projects as assigned
  • May provide guidance to junior IT Field Engineers
  • Models Company core values
  • Follow Health & Safety policies and programs


Required Qualifications

  • Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
  • Four years of experience working in IT in an industrial production environment.
  • Demonstrated safety focus
  • Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
  • Physical Infrastructure installation skills such as data cabling, fiber optic splicing, UPS power and Datacenter cooling
  • Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
  • Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

  • Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
  • Experience interfacing with or supporting infrastructure needs of a process-control environment
  • Experience with Schneider Electric UPS and HVAC Systems
  • Experience with MDM and Desktop imaging, Microsoft Intune a plus.



About Roseburg Forest Products

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Learn more about who we are and what we do at


Benefits at Roseburg

Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:

  • Bonus opportunities based on company and individual performance
  • 401(k) with up to 4% company match and 3% automatic company contribution
  • Vacation starting at 3 weeks and 11 paid holidays per year
  • Company-sponsored medical, dental, and vision insurance
  • Company-paid life, AD&D, and long-term disability insurance options
  • Mental health benefits for the entire family, including 8 free annual sessions per person
  • Wellness programs and incentives, including biometric screenings & wellness challenges
  • Paid time away from work for illness or injury, as well as paid parental bonding time
  • Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
  • Company matchfor charitable contributions
  • Education assistance and professional development support
  • Financial and retirement counseling
  • Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!


AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Not Specified
Benchtop IT Specialist – Imaging & Systems Support
✦ New
Salary not disclosed
Thousand Oaks, CA 1 day ago

Job Title: BSA III - Benchtop IT Specialist – Imaging & Systems Support

Location: Thousand Oaks, CA (Onsite daily)

Department: OPS Benchtop IT / Information Technology

Pay up to $45/hr. (No PTO and No Paid Holidays)

3-Month Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)


About the Role:

Scope: IC Setup & Imaging - Image non-reg/reg SCCM/LACE build, domain join, patch, CrowdStrike deploy

Software Installation - Support app installation configure drivers etc

IDA Integration - Prepare IC for IDA automated data management if applicable

IQ/OQ Vendor Support - Assist vendors during qualification, verify connectivity etc

SmartSync Data Transfer - Configure SmartSync for automated network data transfer if required

Internal Documentation & inventory management - Record system/PC details and locations in FLASH SCCM SNOW AD etc


Required Qualifications:

  • Minimum 5 years work experience.
  • Proven experience in IT systems imaging and deployment, preferably using Microsoft SCCM and LACE tools.
  • Familiarity with endpoint security software such as CrowdStrike.
  • Experience in software installation and driver configuration on Windows platforms.
  • Ability to work closely with vendors during qualification activities.
  • Strong documentation and inventory management skills, experience with FLASH, SCCM, SNOW, AD or similar tools.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication skills to collaborate with cross-functional teams.


Preferred Skills:

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • Experience in pharmaceutical or biotech industry benchtop IT support.
  • Knowledge of IT compliance and validation processes.
  • Familiarity with networked data transfer technologies and protocols.
  • Certification in Microsoft technologies or ITIL is a plus.


The estimated pay range for this position is USD $40.00/Hr - USD $45.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Not Specified
IT Infrastructure Process Analyst
✦ New
🏢 LHH
Salary not disclosed
San Diego, CA 1 day ago

LHH is seeking an IT Infrastructure Process Analyst to join our client's team in a full-time, on-site position, located in San Diego, CA.


This role reports to the IT Infrastructure and Cybersecurity Manager and supports teams by documenting systems, standardizing operational procedures, and strengthening compliance efforts aligned with NIST 800?171 and CMMC. You’ll leverage your senior-level infrastructure expertise to translate real-world infrastructure, security, and compliance workflows into clear diagrams, standards, and runbooks, while breaking larger initiatives into actionable tasks and work packages. The objective is to centralize documentation, planning, and evidence so engineering teams can remain focused on daily operations and project delivery.


**Employer is not able to support in visa transfer or sponsorship, or C2C at this time**


Salary Expectations and Benefits:

  • $100,000 - $135,000 + Bonus
  • 401k Match
  • Medical, Dental, Vision


Qualifications:


  1. Required: 7+ years in IT operations, infrastructure, systems administration, or related roles (network, endpoint, identity, or cloud admin) with strong infrastructure and architecture experience.
  2. Required: 6+ years of experience documenting IT systems and processes (runbooks, SOPs, diagrams, standards, process mapping).
  3. Required: Exposure to NIST 800171 / CMMC or similar frameworks (ISO 27001, SOC 2, etc.). Candidates must be able to speak to this experience.
  4. Required: Strong technical writing skills for policies, standards, SOPs, runbooks, and how-to guides.
  5. Required: Strong process-mapping and diagramming skills (Visio, Miro, etc.).
  6. Required: Ability to translate abstract compliance requirements into concrete scope, documentation, and work plans.
  7. Required: Solid understanding of SaaS-first operations and tools such as: Microsoft 365 / Entra ID, Endpoint management (Intune or similar), Identity and access (Okta, Entra), Basic networking (VLANs, firewalls, VPN, DNS, DHCP).
  8. Required: Comfortable collaborating with infrastructure engineers, cybersecurity analysts, IT PMs, and external consultants.
  9. Nice to Haves:
  • Direct experience supporting CMMC Level 2 or NIST 800-171 programs (control mapping, evidence collection, SSP/POA&M work).
  • Experience with ITSM and Project Management platforms such as Freshservice and Asana.
  • Experience with monitoring/observability tools (Azure Monitor, Meraki alerting/webhooks, or similar).
  • Certifications such as Security+, ITIL Foundation, or CMMC-focused training.
  • Strong organization, follow-through, and attention to detail; treats documentation and standards as core deliverables, not side tasks.


Responsibilities:


  • Document current-state infrastructure, security, and operational workflows in collaboration with infra, cyber, and project teams.
  • Create process flowcharts, workflows, diagrams, and high-level architecture visuals
  • Develop and maintain standards, runbooks, and playbooks for alerts, maintenance, and routine infra operations.
  • Translate CMMC / NIST 800-171 requirements into concrete infra-activities (patching, access, monitoring, baselines, logging).
  • Maintain and improve SSP, POA&M, and evidence libraries tied to real workflows, tickets, configs, and reports.
  • Normalize partner gap assessments into company structure (owners, Freshservice/Asana alignment, quick wins vs heavy lifts).
  • Work with infra leadership to break initiatives into sequenced tasks with clear owners and dependencies.
  • Coordinate project documentation, meeting notes, and follow-ups so engineers can focus on execution.
  • Perform low to medium-complexity configuration updates in SaaS/infra tools under guidance (Intune, M365, Okta/Entra, monitoring thresholds).
  • Participate in ticket triage and support activities where outcomes improve documentation, standards, or workflows.
  • Facilitate working sessions to extract tribal knowledge, confirm current practices, and align on standard workflows and definitions.


Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Not Specified
Lab IT Systems Analyst
Salary not disclosed
Worcester, MA 4 days ago
Position Title: Lab IT Systems Analyst

Work Location: Worcester, MA (Onsite)

Assignment Duration: 12 months (possibility of extension)


Position Summary

Role Overview:


This role is responsible for MSI metrics, PVR's(Periodic validation reviews, spreadsheet validation, collecting business requirements for technology improvements.

Background & Context

This person will also collaborate with the team to ensure the smooth functioning of laboratory systems, instruments, and software, with a strong focus on compliance, data management, and process optimization in a GMP (Good Manufacturing Practice) environment.

Key Responsibilities

* Support daily operations of QC laboratories, including troubleshooting issues with QC instruments and equipment.

* Assist with validation activities and documentation (including SIQ and SOQ protocols) to ensure regulatory compliance.

* Implement, maintain, and optimize excel macros and support spreadsheet validation for streamlined data processing and reporting.

* Coordinate and perform Windows upgrades, PC decommissions and software installations and upgrades for lab and operations computers.

* Provide technical support on eliminating manual processes and support feeding requirements to broader enterprise teams.

* Participate and evolve digital transformation by leveraging operations systems such as SAP, Infor, and MES systems (including POMS).

* Support process improvements and ensure data integrity across laboratory workflows.

* Perform Acronis and Nugenesis software installs on new lab PCs.

* Support the team with OSIPI data historian.

Qualification & Experience

* Experience working in GMP laboratory environments.

* Proficiency in Excel, including macro development and troubleshooting.

* Familiarity with validation processes, SIQ/SOQ documentation.

* Knowledge of QC laboratory instruments and equipment maintenance. Knowledge on windows upgrade, Nugenesis and Acronis.

* Hands-on experience with Windows operating systems and installations.

* Experience with operational software such as SAP, Infor, MES (e.g., POMS).

* Strong problem-solving, communication, and organizational skills.

Preferred:

* Background in life sciences or engineering.

* Previous experience supporting QC labs in pharma, biotech, or related industries.

Additional Information

Qualifications:


* Bachelor's degree: Degree level qualification in computer science or equivalent relevant discipline [Senior] or respective proven expertise and experience

Cognitive/Business Skills:

* Requires a high level of attention to detail and mental concentration to always ensure accuracy and total compliance with procedures.

* Requires proven problem-solving skills and the ability to adapt to new requirements.

* Must be results driven striving to meet all targets and metric standards as set by site/department and division leaders.

* Requires innovative thinking, where new and untested solutions are proposed, demonstrated, and implemented on a regular basis.

* Requires total commitment to quality and always maintaining a high standard of work.

* Always demonstrates the highest levels of integrity and a strong work ethic.

* Strong communication skills, both verbal and written, are required for the execution of this role.

* Strong interpersonal skills are required.

* Supports the principles of Perfect Performance.

* Apply advanced technical knowledge and experience to the solution of a broad array of technical problems.

Job/Technical Skills

* 3 years plus in IT QC System / Application Support (essential)

* 3 years plus of relevant IT experience (Essential)

* [Senior] 5 years plus of experience in similar / equivalent role within pharmaceutical industry

* ITIL (Essential)

* GAMP (essential)

* Project Management (Desirable), JIRA/agile knowledge

* Waters Empower (Desirable)

* AVEVA OSI PI Administration or relevant Data Historian Administration (Desirable)

* POMSnet Administration or relevant MES system Administration (Essential)

* Microsoft O365 PowerApps / PowerBi ( Essential)

* AWS/Microsoft certification

* Python/ JAVA skills or any software development and SDLC experience is a plus.

* SharePoint admin experience(Essential)

* Acronis and Nugenesis Knowledge( Essential)
Not Specified
2026 Summer IT Intern Greenville, SC
Salary not disclosed
Greenville, SC 4 days ago
2026 Summer IT Intern Greenville, SC

Build a Career That Matters with One of the World's Most Respected Employers!

- - - - - - - - - - - -

THE OPPORTUNITY
Michelin has an immediate opening for an IT intern for the summer of 2026 (May-August). You will be responsible for developing real world IT solutions for Michelin's business. Your summer project will foster innovation by enabling creativity, experimentation, and problem solving for our business.

If respect for people, teamwork and trust are some values you live by you should consider joining us, the Worldwide leader in Tires!

This opportunity is at our North American Corporate Headquarters in Greenville, SC. Our 1400 employees take pride in supporting the diverse US and Canadian workforce and thinking globally while also acting locally to uplift and enhance our local upstate communities. Greenville is situated just about halfway between Charlotte, North Carolina and Atlanta, Georgia. Greenville's friendly, thriving downtown and surrounding areas are full of year-round activities for all ages. From one-of-a-kind shops, boutiques and art galleries to museums, tours and many outdoor activities, Greenville is a fabulous place to visit and live. Our campus features a cafeteria, credit union, trademark store and health center. We are driven to be the employer of choice for people looking for a career with respect and purpose. Come join our team!

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

  • Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
  • Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Business Resource Groups and Inclusion Councils.
  • Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
  • Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

internship
IT Support Specialist - Learning Environments
Salary not disclosed
Omaha, NE 4 days ago

Under limited to moderate supervision, provides technical solutions to faculty, staff, and students for all aspects of classroom Academic Technologies, including but not limited to displays, complex audio and control systems, and lecture capture software. Significant focus on IP based network audio and visual (AVOIP) academic technology primarily comprised of Extron, QSC, and Dante environments. Ability to work independently as a subject matter expert with an emphasis on learning new skills through training and certifications.


All work and results are documented within a ticketing application. Learning Environments specialists are dispatched to provide hands-on support when a remote solution is not available. Must be able to work within an ITIL, metrics driven environment. All work is guided by the published ITIL Service Operations Framework. Each individual is expected to coordinate with our Service Desk and Mobile Action teams to deliver fully comprehensive support. Must be capable of remote, phone, and chat support, as well as on-site visits and working a service counter. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.

IT Support Specialists (ITSS) are expected to understand and follow consistent defined processes for all service interactions, while observing established standards. The ITSS focuses on continual improvement of their own skills as well as the documented service and troubleshooting processes used by the myIT division.


Hours of operation will vary with season and semester schedule and may include limited nights and/or weekend work.



  • At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  • Assists users, via on-site visits and/or remote tools, in troubleshooting and resolving hardware and software issues related to classroom and conference room technologies. This includes but is not limited to AV hardware and computer software. Solves moderately complex problems and may coordinate required effort from multiple support groups, including outside vendors.
  • Basic operational support and team awareness. All workflow and results are documented in a ticketing application. Process and knowledge documentation via Knowledge Base Articles. Communication amongst team members for purposes of cross training.
  • Preventative maintenance and testing of high-impact classrooms and conference rooms to maintain peak functionality and minimize impact to end-users.
  • Continuous pursuit of training and certifications relative to existing AV environment and industry changes.
  • Team meetings and other duties as assigned.
  • Training of end-users on basic functionality of AV hardware and lecture capture software in classroom and conference room spaces.

Qualifications:



  • Bachelor's degree in related area and/or equivalent technical certification and experience desired.
  • Minimum of 2 years combined experience in one or more of the following:
  • Basic understanding of TCP/IP function, network topologies, and related technology
  • Supporting classroom A/V technology including:

    • Qsys AV cores, peripherals, and designs
    • Extron NAV including encoders and decoders
    • Dante monitoring and source routing
    • Hardware such as monitors, speakers, and cabling.

  • Windows and Apple environment experience required.

Knowledge, Skills, and Abilities:



  • Experience with video conferencing such as Zoom, Teams, and/or Webex.
  • Basic understanding of AV signal flow.
  • Basic ability to read AV room diagrams
  • Comfortable with technical training for a small to medium 2-20 person group.
  • Experience creating technical documentation.
  • Proven ability to work with a team to deliver value based solutions to partners.
  • Strong interest in in learning about AVoIP and Audio Vistual technology.
  • Proficient in Microsoft Office applications;
  • Accountable
  • Adaptable
  • Collaborative and teamwork-oriented
  • Customer relationship manager
  • Innovative and creative thinker
  • Mission and service-oriented
  • Openness (zest) for learning
  • Results-oriented
  • Excellent communication skills
  • Professional phone etiquette
  • Self-starter
  • Detail-oriented
  • Dependable

Licenses/Certifications:


Avixa CTS, Extron ECS, Extron NAVS, Q-Sys Design Level 1, or equivalent documented experience working with these technologies preferred.


Must have a current and valid driver's license with a clean driving record for the last 3 years and no major violations within the last 5 years;


ITIL Foundations Certification or pass within first 6 months of employment

Not Specified
IT Support Lead - II
🏢 Spectraforce Technologies
Salary not disclosed
Foster City, CA 3 days ago
Title-IT Support Lead - II

Location - Foster City, CA
94404

Duration: 6 months with possibility of extension

Key Responsibilities:

1. Testing Coordination & Execution

o Develop and maintain test plans, test cases, and scripts for eProcurement functionalities.

o Coordinate and execute functional, integration, and user acceptance testing (UAT).

o Validate catalog setup, pricing accuracy, and supplier onboarding workflows.

2. Defect Management

o Identify, document, and track defects using appropriate tools.

o Work with IT and vendors to resolve issues and retest fixes promptly.

3. Process Documentation & Reporting

o Maintain detailed documentation of testing processes and outcomes.

o Provide regular status updates and test results to stakeholders.

4. Collaboration & Communication

o Act as a liaison between Procurement, IT, and other relevant teams during testing phases.

o Communicate changes in templates, onboarding processes, and testing protocols.

5. Continuous Improvement

o Recommend enhancements to testing methodologies and catalog management processes.

o Ensure compliance with best practices and quality assurance standards.

Required Competencies & Skills:

* Technical Skills:

o Strong understanding of eProcurement platforms and catalog management.

* Including platforms like SAP S4, Ariba, OpenText VIM, etc.

o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

o Familiarity with testing tools and defect tracking systems.

* Analytical & Problem-Solving:

o Ability to identify issues, analyze root causes, and propose solutions.

o Detail-oriented with a focus on data accuracy and process integrity.

* Project Management:

o Ability to manage multiple priorities and meet deadlines.

o Knowledge of project management principles and best practices.

* Communication & Collaboration:

o Strong interpersonal skills to work effectively with cross-functional teams.

o Clear and concise written and verbal communication.

Interpersonal Competencies:

* Communicate effectively and build relationships with representatives of inter-related organizations

* Excellent written and oral communication skills

* Acute attention to detail and an analytical acumen

* Strong interpersonal and customer service skills

Education:

B.S. / B.A. degree in Business (or other related degree programs)
Not Specified
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