Simplicity Patterns Jobs in Usa
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Director, Corporate Security
A leading national real estate owner and operator is seeking a Director of Corporate Security to support a portfolio of retail properties.
Position Overview
Reporting to the Vice President of Corporate Security, the Director of Corporate Security serves as a strategic security leader and advisor to assigned property management teams. This role is responsible for overseeing security vendor performance, ensuring contract compliance, and maintaining high standards for security program execution across multiple locations.
The Director will analyze incident trends, collaborate with property leadership and security vendors, and proactively implement strategies to improve safety and security operations. This position also plays a key role in developing innovative security initiatives, training programs, and operational guidance that support an industry-leading security program.
The role requires frequent travel and the ability to respond to security incidents or crisis situations as needed.
Key Responsibilities
- Serve as a security advisor and consultant to property management teams across assigned locations
- Monitor and evaluate security vendor performance to ensure contract compliance and operational effectiveness
- Provide oversight and guidance on security-related budgets and capital projects
- Act as the corporate liaison for security service providers and equipment vendors
- Conduct security program evaluations and provide recommendations to maintain high-quality standards
- Analyze incident trends and prepare reports to identify patterns and recommend proactive solutions
- Develop and implement tactics to enhance security program performance and mitigate risks
- Support the planning and execution of security strategies for special events
- Respond to crisis situations remotely or onsite to assist with safety, security, and recovery operations
- Prepare and distribute security alerts and communications to operational teams as necessary
- Conduct internal investigations related to criminal activity or serious violations of company policies
- Collaborate cross-functionally with internal departments to support security initiatives and operational objectives
- Build and maintain strong relationships with external stakeholders, including retailer loss prevention teams and local law enforcement and emergency services
- Deliver clear and professional communication during site visits, meetings, and presentations
- Prepare professional written communications, reports, and documentation
- Perform additional duties as assigned
Qualifications
- High School Diploma or GED required
- Bachelor’s degree or equivalent professional experience preferred
- Minimum 5+ years of experience in security operations, law enforcement, training, or related fields
- At least 2 years of supervisory or leadership experience
- Strong knowledge of security industry standards and practices
- Proficiency in Microsoft Office Suite
- Ability to travel up to 50% as required
- Ability to work effectively under pressure and respond to high-stress situations
About the Company
Avdoo is a New York City–based real estate development firm focused on acquiring, entitling, and developing residential and mixed-use projects across Manhattan and Brooklyn.
About the Role
We are seeking a highly driven, aggressive, and entrepreneurial Acquisitions Associate to focus exclusively on off-market deal origination. This is not a broker-facing role. This position is about building direct relationships with building owners and sourcing opportunities before they ever reach the market. We are looking for someone who has successfully closed real estate transactions in Manhattan and Brooklyn — not just sourced deals, but helped drive them across the finish line. If you are hungry, competitive, and relentless about finding and closing deals — this is the opportunity.
Responsibilities
- Source off-market acquisition opportunities directly from property owners throughout Manhattan and Brooklyn
- Develop and maintain direct relationships with building owners (not brokers)
- Identify and pursue development sites, conversion opportunities, multifamily assets, distressed situations, and office repositioning opportunities
- Confidently discuss and structure potential joint ventures, recapitalizations, and ground leases directly with building owners
- Drive opportunities from initial outreach through LOI, negotiation, and closing
- Conduct neighborhood-level research to uncover ownership patterns and acquisition angles
- Perform high-level zoning analysis (FAR, bulk, use, air rights, conversion potential)
- Collaborate with the underwriting team to evaluate feasibility and structure transactions
- Present new opportunities weekly to the executive team in acquisition meetings, clearly articulating the opportunity, zoning potential, ownership dynamics, and strategic angle
- Track outreach efforts, pipeline, and owner communications
- Be active in the field — walking neighborhoods, meeting owners, uncovering opportunities before competitors
Qualifications
- 2–5+ years of experience in NYC real estate acquisitions, investment sales, or development
- Demonstrated track record of closing transactions in Manhattan and Brooklyn
- Deep familiarity with prime Manhattan and Brooklyn neighborhoods, including submarkets and development dynamics
- Strong working knowledge of NYC zoning and development potential
- Comfortable analyzing development upside and structuring transactions
- Confident and professional communicating directly with building owners and principals
- Ability to clearly and confidently present opportunities to senior executives
- Persistent, resilient, and comfortable handling rejection
- Strong negotiation and relationship-building skills
- Organized and disciplined in managing outreach and pipeline
Pay range and compensation package
- Base Salary: $75,000 – $100,000 (commensurate with experience)
- Upside: Meaningful commission structure tied directly to deals sourced and closed
- Significant earning potential for high performers
Equal Opportunity Statement
Avdoo is committed to diversity and inclusivity in the workplace.
Additional Details
- In-office role based in New York City (not remote)
- Highly entrepreneurial, performance-driven environment
- Direct exposure to senior leadership
- Clear path for growth and advancement
Materials Planner II
Broadband Telcom Power is an EV charging equipment manufacturing company focused on delivering reliable power solutions that support the future of electric mobility. We are seeking a Materials Planner II to support field service parts planning and new product material readiness. This role plays a key part in ensuring service material availability, inventory optimization, and strong customer support performance.
Job Summary
The Materials Planner II supports planning and purchasing activities for field service materials and new product introductions. This position partners closely with customer service, supply chain, and engineering teams to maintain inventory balance, support production demands, and proactively manage material risks.
Responsibilities
• Plan and purchase field service parts for key customers, partnering closely with customer service to minimize shortages while meeting service-level expectations
• Manage and balance Vendor Managed Inventory (VMI), including monitoring demand trends, failure rates, recall events, and customer requests
• Ensure all part substitutions are properly communicated, documented, and approved by customers as required
• Review forecasts and develop long-term material planning strategies to support field service and production needs
• Drive purchasing activity to support demand for field service or production materials
• Maintain appropriate inventory levels of raw materials and NPI finished goods through product development and release stages
• Track production volume and monitor customer demand patterns to proactively address supply risks
• Perform excess and obsolete (E&O) analysis, prepare inventory reports, and lead E&O review discussions with clear recommendations
• Manage inventory challenges including schedule changes, cancellations, and material constraints
• Prepare and publish cost estimates, inventory reports, and KPI updates
• Proactively escalate and resolve material challenges with internal teams and external customers while balancing service and business priorities
Qualifications / Requirements
• Bachelor’s degree in Business or a related field
• Minimum of 4 years of experience in an electronics manufacturing environment
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and PowerPoint
• Strong communication skills with the ability to work across all levels of the organization
• Ability to manage multiple high-priority projects in a fast-paced environment
• Self-motivated and able to work independently with clear goals and accountability
• Strong collaboration skills and experience working with cross-functional teams, including remote teams
• Demonstrated initiative and ability to drive resolution of material and inventory issues
Benefits
• Holiday Pay and Paid Time Off
• Medical, Dental, Vision, Life and AD&D Insurance
• 401(k) Retirement Plan with Company Match
• Opportunity to grow and develop professionally
EEO Statement
Broadband Telcom Power provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.
Job Summary
The HR Operations Specialist is the first point of contact for employee and manager HR requests through QXO’s HR Service Center. This role delivers Tier 1 case based support across the employee lifecycle by resolving standard inquiries, completing defined HR transactions, and guiding leaders and employees to the right processes, tools, and policies. The Specialist documents work in the case management platform, meets service level and quality standards, and escalates sensitive, complex, or high risk issues to Tier 2, COEs, HRBPs, Employee Relations, Payroll, or Legal based on defined decision trees.
This role is critical to reducing back channel HR requests, improving consistency, and enabling self service by contributing to knowledge articles, templates, and digital workflows.
Key Responsibilities
Tier 1 Intake, Case Management, and Customer Support
- Serve as the primary Tier 1 contact for HR support through the HR case management system and approved channels (portal, phone, email, and messaging as applicable)
- Resolve standard requests related to HR policies, benefits navigation, leave intake and routing, pay, timekeeping, and employee data
- Apply approved scripts, workflows, and decision trees to ensure consistent guidance and case outcomes
- Document cases with complete notes, disposition codes, and audit ready attachments, ensuring accurate categorization for reporting and trend analysis
- Escalate cases that are sensitive, complex, or high risk using defined criteria and warm handoffs to the correct partner group (HRBP, Employee Relations, Payroll, Leave, Total Rewards, Legal)
HR Transactions and Data Quality
- Execute defined employee lifecycle transactions using standard operating procedures, including job changes, transfers, promotions, data changes, leaves, and separations, including coordinating required approvals and documentation
- Enter, validate, and audit employee data in the HRIS to ensure accuracy, completeness, and compliance
- Support employment verifications and personnel record requests in accordance with company policy and applicable requirements
- Maintain transaction quality through checklists and controls, escalating recurring errors or upstream process gaps
Time, Pay, and Leave Support
- Provide Tier 1 support for timekeeping questions and exceptions, including educating employees and managers on correct punches, transfers, and schedules, and partnering with Payroll and Time teams to resolve issues
- Support leave intake and routing for FMLA, ADA, and disability related processes, directing employees to the appropriate leave administrator or internal owner while maintaining privacy and documentation standards
- Explain benefit plan navigation, enrollment steps, and life event changes, directing employees to approved resources and vendor partners as needed
- Identify patterns in pay, time, or leave issues, and escalate systemic defects to functional owners with clear examples and impact
Policy, Risk, and Compliance Triage
- Communicate and reinforce HR policies consistently using approved language, and escalate when interpretation or exceptions are required
- Recognize potential compliance or employee relations risks and escalate promptly following defined thresholds
- Maintain confidentiality and handle employee data consistent with company standards and regulatory expectations
Knowledge, Digital Support, and Continuous Improvement
- Contribute to and maintain knowledge articles, templates, and standard responses to reduce repeat contacts and improve self service
- Tag cases accurately and surface trends, contact drivers, and opportunities for automation, workflow improvements, and policy clarification
- Participate in quality reviews and coaching to improve first contact resolution, cycle time, and customer experience
- Support the evolution of digital Tier 0, including testing knowledge content, validating intent categories, and identifying candidates for automation
Success Measures
- Service level attainment (response time, resolution time) and backlog management
- First contact resolution rate and appropriate escalation quality
- Case documentation quality and audit readiness
- Data accuracy and transaction quality
- Knowledge contribution volume and effectiveness, reduction in repeat contact drivers
- Customer experience results and professionalism
Qualifications
- 2+ years in HR operations, shared services, HR administration, payroll, timekeeping, or benefits support in a high volume environment
- Experience working in a case management platform and HRIS, strong documentation discipline
- Working knowledge of HR policies and common employee lifecycle processes
- Comfort operating with decision trees, scripts, service catalogs, and escalation criteria
- Strong customer service, judgment, and confidentiality
- Bilingual English and Spanish or French Canadian is a plus
Nice to Have
- UKG experience, especially timekeeping or scheduling
- Experience supporting a frontline, multi state workforce and managing high volume seasonal demand
- Experience contributing to knowledge bases or self service portals
QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Position Overview: The Executive Editor, working with the Managing Editor as the newsroom leadership team, will shape the next generation of multiple news and information products offered by Lookout Santa Cruz and Lookout more widely, applying and growing the Lookout Local journalism model, making sure we meet both our mission and business performance needs.
At Lookout Local, we’ve figured out a bunch of things well – real and early-on community engagement, multi-stream revenue, local advertising and bedrock breaking news-to-accountability through the day local journalism. And we appreciate the national recognition of our work from our Pulitzer to our fast-ramp launch and model-building in Oregon. But that’s just a beginning in Santa Cruz and in Eugene-Springfield, and as we plot next communities to serve.
For this position, we’re seeking a spirited, top editor/news product innovator ready to work with great colleagues to take Lookout Santa Cruz specifically and Lookouts overall to next levels of journalism, community service and revenue generation. We understand the fast-evolving connections in that holy trinity, and believe that harnessing the latest tech/thinking (including mastering local AI application, on which we’ve laid a great foundation already) is fundamental to our future. At this point, we focus on three key types of products: site, app and newsletter, and this leader, working with both our senior team and newsroom will build on those — and what’s to come.
At our two Lookouts, now approaching 40 strong people in number, we pride ourselves on being both fiercely mission-driven and fiercely business-driven, and know that only those local news organizations (like our friends and cohorts in the Knight Growth Challenge Fund, with Texas Tribune now the eighth member after we joined as the seventh) will prosper in the now-faster changing ways all of us find and consume news. We’re ready for the task, and seek a collaborative, accomplished audience- and product-focused colleague to join us in this adventure.
Ideally, we’d like the candidate to be located and (relocatable) to the Bay Area, if not Santa Cruz itself, able to join us in person at least a couple of days a week. The ideal candidate possesses a good understanding of the differentiation of Lookout ‘s model and a passion for building atop it, with the well-demonstrated experience to be successful at a high national quality level. We’re asking a lot – both a history of newsroom leadership excellence and a proven product orientation that matches with the tech of our times.
This position encompasses four main initiatives:
1) Building on the successful, Pulitzer Prize-winning Lookout Santa Cruz start of four years. Builds on Lookout’s already impactful new product creations – including Neighborhood Newsletters, Briefs, Story Maps, Events integrations and more – proactively assesses, innovates and tests new ways of creating news and information that will serve and delight audiences. Builds upon the Lookout Playbook, applying both audience strategy and judgment that maximizes the best use of now-emerging technologies. Working with the managing editor, focuses on the next phase of our coverage plans, as we increase staffing, leading to the updating of a 2025-2026 community news and information plan. In this strategic content and product analysis, and product development, works as a member of Lookout’s overall senior leadership team as well as with its product and revenue teams as well.
2) Leading, along with colleagues, Lookout’s expansion efforts to other cities. Patterned on Lookout’s highly successful fundraising, planning, hiring and deployment for Lookout Eugene-Springfield, strategizes next markets.
3) Serving as a prominent public face, with publisher-like interaction, in the wider Santa Cruz County community and nationally. Become a familiar face in civic and business circles, a company presence that augments what our correspondents, ad salespeople and community engagement people do. Include creating useful community partnerships, talks to civic groups, moderation of events, 1:1 lunches with elected, business and non-profit leaders. Works with the managing editor and community and student engagement manager on a scheduled, steady, and strategic, stream of Lookout Listens and issue-oriented forums. Nationally, becomes another key spokesperson for Lookout’s success and expansion strategy.
4) Leads, with managing editor, next plans for development and training in the newsroom, creating a development program for journalists, individually, and collectively, setting up a steady cadence of learning/training programs. The executive editor role requires a demonstrated, collegial leader, with substantial newsroom management, well-tested digital and audience experience, and one who excels in building further on both a set of products and a culture of excellence and collaboration. Working with the managing editor, who will direct the newsroom day to day, the ideal candidate both values Lookout’s early success and offers a vision of its next steps, steps that are both mission- and business-building. Deeply using audience analytics, the ideal candidate will proactively assess and recommend initiatives that do both, using emerging digital tools to their optimal points, and work closely with both the newsroom and Lookout’s senior team to advance quickly the work that must be done to push forward Lookout locally and nationally.
Responsibilities:Leadership and Team Management: Lead, along with the managing editor a growing newsroom of skilled journalists, fostering a culture of excellence, innovation, collaboration and reader service. Become a key public presence of Lookout in the civic, business and non-profit communities Mentor and develop journalistic talent, with programs of learning and training, ensuring high standards of reporting and storytelling. Engage with the community to understand their needs and interests, ensuring the newsroom’s work reflects and serves the community. Represent Lookout Santa Cruz at public events and forums, building strong relationships with community members. Aim to build local media partnerships around content and promotion.
Editorial Direction: Shapes and guides the next generation of editorial vision and strategy for Lookout Santa Cruz, applying Lookout’s overall model and high standards of reporting, editing and presentation. Reviews current product set and lead adjustments in it with renewed strong focus on audience and analytics, working with managing editor, newsroom team and Lookout’s leadership team. Includes, website, apps, metro, niche and neighborhood newsletters, email alerts, notifications, forums. Proactively innovates touchstone series for which Lookout can claim – and fulfill coverage – on topics of known audience interestPuts into effect a story/series planning regimen that maximizes productive work, improves workflow and is of visible use to the Commerce & Community team. Ensures the production of high-quality, engaging, and reader-centric news and information products that drive both mission and business results. Shapes expanded “Info Central” vision of positioning Lookout as a center for many kinds of information as well as news. Maximizes regional, state and national content partnerships that add depth to Lookout Santa Cruz’s local-first position.
Digital Expertise: Eagerly apply current digital tools and emerging technologies that grow our impact in news delivery and reader engagement. Drive innovation in digital storytelling, ensuring content is optimized for various platforms and devices, and reaches diverse audiences, including increasing integration of video and audio storytelling.
Collaboration with Business Side and in Building Lookout Network: Partners, along with the managing editor, with the business team to align editorial and business goals. Work collaboratively to create products and initiatives that meet the needs of readers and support business objectives. Drives larger Lookout network expansion through both Santa Cruz and innovations beyond
Editorial Integrity and Standards: Uphold the highest standards of journalistic integrity and ethics. Ensure all content is accurate, fair, and non-partisan.
Qualifications: Proven, substantial leadership and management experience in a similar role within a news or media organization. Strong background in digital journalism and audience/product-focused analysis and familiarity with current digital tools and platforms. Excellent editorial judgment, great editing chops from daily to investigative storytelling. Demonstrated ability to create and sustain a collaborative, high-performing newsroom culture. Experience working closely with business teams to align editorial and business strategies. Passion for Lookout Santa Cruz’s mission and a deep understanding of the local community. Exceptional communication and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment.
Application Process: Please send your resume and cover letter to and put Santa Cruz, Executive Editor in the subject line.
Overview
We are looking for a technically strong, business-minded developer to design, build, and maintain internal applications and automations that improve how our team’s work. This role supports business processes, data, and technology and plays a key role in modernizing workflows across the organization. This role is suited for a strong mid-level to senior developer who can work independently while collaborating closely with team members and stakeholders.
While Microsoft Power Apps and Power Automate are core tools today, this role goes beyond low-code development. The ideal candidate brings strong fundamentals in application design, data flow, and user experience, with the ability to build scalable, secure, and well-documented solutions that can grow with business.
Key Responsibilities
- Design, build, and maintain end-to-end internal business applications using Microsoft Power Apps and related technologies.
- Develop business logic and workflow automation using Power Automate, integrating with internal and external data sources including Dataverse, SharePoint, SQL databases, and third-party APIs.
- Partner with stakeholders and leadership across multiple departments to understand business processes, gather requirements, and translate needs into practical, scalable technical solutions.
- Design secure, role-based solutions with appropriate permissions, governance controls, and environmental strategies following Power Platform ALM best practices.
- Ensure applications are well-structured with clean data flow, clear separation of logic, and thoughtful handling of edge cases and exceptions.
- Monitor, enhance, and support existing applications and automations to improve reliability, performance, and user adoption over time.
- Produce clear and thorough documentation covering business requirements, technical design, data structures, workflows, and known constraints.
- Contribute to and follow established development standards, templates, and best practices to ensure solutions are consistent, maintainable, and easy for other developers to support or extend.
- Provide technical guidance and information sharing with the team and collaborate on problem-solving with less-experienced developers.
Technical Requirements (Must Have)
- Hands-on experience building and maintaining custom, end-to-end applications using Power Apps.
- Strong experience developing business logic and workflows using Power Automate.
- Experience integrating multiple data sources, including Dataverse, SharePoint, SQL databases, and external APIs.
- Ability to design secure, role-based solutions with an understanding of Power Platform governance, environments, and ALM practices.
- Strong understanding of user-centered design principles and how they influence application structure, usability, and adoption.
- Proven ability to design solutions with well-organized data flow and clear movement of information between systems.
- Strong written communication skills, with the ability to create detailed technical and functional documentation.
Preferred Skills
- Power BI development experience using existing datasets and data models.
- Strong working knowledge of DAX and Power Query (M language).
- Experience building reports or dashboards that support operational or financial decision-making.
Experience Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
- 3-5 years of experience designing and delivering business applications or workflow automation solutions.
- Demonstrated experience delivering end-to-end solutions.
- Experience partnering directly with business stakeholders to translate operational needs into scalable technical solutions.
UI & Front-End Development Foundations
Even when working within low-code platforms, developers in this role are expected to understand core UI and front-end concepts, including:
- HTML, CSS, and JavaScript fundamentals
- Component-based design and reusable UI patterns
- Responsive design principles
- Basic state management concepts
- Accessibility and usability best practices
Our recruiting process is centralized and is handled by our HR Department. If we are sent unsolicited resumes from recruiters, we will not pay any recruiting fees. Unsolicited resumes are any resumes sent to us by a recruiter who has not been pre-approved by HR, has not signed our contract, and has not been requested by our HR Department to search for a specific position.
Our client, a leading water solutions company, is seeking a Contracts & Commercial Manager to join its Global Commercial function. This role focuses on contract lifecycle management, risk stewardship, and commercial governance across regional activities. The role reports to the Head of Global Commercial and involves close collaboration with Group Legal and regional teams to protect value, enable sustainable growth, and ensure governance and compliance policies are applied consistently.
Title: Contracts & Commercial Manager (Contracts & Commercial)
Department: Commercial / Contracts
Location: Boise, ID
Scope: Regional contract governance, commercial risk management, and governance reinforcement within the Global Commercial framework
Key responsibilities
- Define and drive regional contract governance procedures aligned with Group Legal and Global Commercial standards to strengthen risk control and project margin protection
- Lead negotiations and commercial settlements for high-value and complex contracts within the region
- Act as the principal commercial advisor to senior stakeholders within the region (sales, project directors, and other leading functions)
- Provide regional visibility of aggregate contractual and commercial risk, identify patterns, and recommend governance improvements
- Maintain ongoing alignment with Group Legal and Global Commercial on regional project activities and policy updates
- Ensure regional governance maturity and performance, including regional proposal/offer release governance
- Monitor project estimates (EAC), trends, and cost governance to reflect contractual realities
- Promote consistent application of governance standards across the region
- Support independent, objective commercial advice aligned with external stakeholder expectations
Key qualifications and experience
- Education: Bachelor’s or Master’s degree in Engineering, Business, or a related technical discipline
- Experience: Minimum 6 years in progressive commercial and contract management within EPC, water, or infrastructure sectors
- Track record of managing commercial aspects of large-scale, multi-million-dollar projects
- Prior experience leading cross-functional commercial activities
- Strong negotiation and influencing skills at executive and client senior management levels
- Excellent interpersonal and stakeholder management skills across technical, legal, and financial disciplines
- Demonstrated ability to lead cross-functional alignment and decision-making under pressure
- Excellent written and verbal communication skills; ability to present to C-suite audiences
- Familiarity with compliance and governance policy implementation
- Certifications in relevant disciplines (e.g., PMP, CCP, CIPS) are preferred
How to apply
If this opportunity aligns with your experience and interests, please submit your resume and a brief note outlining relevant regional contract governance and risk management experience.
The Kasper Group is an apparel industry leader, offering women wardrobe solutions for their wear-to-work and special occasion dressing needs. Driven by excellence and exceptional talent, The Kasper Group has remained a forerunner in fashion for over 30 years. We are committed to delivering iconic brands (Kasper, Anne Klein, LeSuit, Kenneth Cole), relevant fashions and trusted, quality products to our consumers. So be a part of the exceptional talent!
We currently have an excellent opportunity for a Costing Coordinator, Women's Wholesale Apparel. Responsibilities include, but are not limited to the following:
- Build and maintain seasonal cost logs by entering and analyzing the costing components and cost history
- Ensure all design and fabric team updates are entered in cost logs and shared w/costing managers and factories.
- Navigate through RLM and Centric to extract data, run reports and pivot tables from reports weekly to help team analyze capacity and business.
- Run weekly reports for team to confirm costing is finalized before ship window in RLM
- Assist team in collecting the information to reach out to factory for costing/delivery ie tech packs from centric and patterns from tech/shared files.
- Update PLM with allocations from managers
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree preferred
- Ability to work with mathematical concepts such as probability and statistical
- Proficient in Microsoft Office
- SAP and/or PLM a plus
Salary Range: 65-80K *Actual base salary for this role within the above range will be based upon experience, qualifications and/or assigned unit.
We are an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Customer Service Support Supervisor
The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.
Principal Duties and Accountabilities:
Supervision & Leadership
- Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
- Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
- Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
- Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
- Participate in performance management, coaching, and the evaluation process for service staff.
- Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
- Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
- Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
- Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.
Dispatch Operations
- Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
- Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
- Monitor ongoing service work assignments and technician locations through active communication.
- Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
- Act as point of escalation for complex service issues or customer concerns.
- Utilize data and analytics to identify service trends and efficiency opportunities.
- Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
- Provide backup support to Service Coordinators as needed.
Job Management
- Establish new work orders in the accounting system for both new and existing customers.
- Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
- Ensure proper documentation and accuracy in all service-related information.
Sales Collaboration
- Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
- Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
- Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.
Process Improvement & Development
- Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
- Stay current with industry best practices, service software applications, and workflow optimization strategies.
Education:
- High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
- General courses in accounting preferred.
Experience:
- Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
- Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
- Knowledge of commercial HVAC systems, equipment, and terminology required.
- In-depth understanding of dispatch center operations, scheduling, and resource allocation.
- Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred
Knowledge, skills, and abilities:
- Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
- Strong leadership and mentoring skills with ability to foster collaboration within the team.
- Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
- Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
- Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
- Effective verbal and written communication skills with customers, staff, and management.
- Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
- Commitment to professional growth and the development of new skills to support evolving operational and technological needs
- Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
- Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
- Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
- Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
- Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
- Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
- Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.
Physical and/or travel demands:
- Some travel may be required.
- This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
- May require occasional bending, stooping, and lifting of files, light office equipment, etc.
Benefits and Compensation:
- The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
- Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.
To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
Sheet Metal Fabrication Workflow Specialist
Starting Hourly: $25/hr (based on experience)
The CAMduct Processor is responsible for converting ductwork designs and online duct orders into accurate, fabrication-ready jobs using Autodesk Fabrication CAMduct. This role processes work from Revit fabrication models and WebDuct/ecommerce systems, applies Comfort Systems USA Southeast fabrication standards, and prepares jobs for production equipment including plasma, coil line, and forming. It also includes reviewing shop drawings to ensure accuracy prior to fabrication.
This is an advanced-level role requiring independent processing, sound decision-making, and proactive problem resolution. The ideal candidate must be very thorough when working on the shop floor and must know how to accurately draw fittings.
Role Focus
Advanced role responsible for independent processing, workflow coordination, decision-making, and fabrication problem resolution
Key Responsibilities
- Process ductwork from Revit models into CAMduct
- Process WebDuct / online orders into CAMduct jobs
- Accurately draw fittings for fabrication
- Apply predefined fabrication standards (connectors, seams, gauges, oversize rules)
- Prepare developed patterns for shop use
- Verify quantities, dimensions, and constructability
- Communicate errors, discrepancies, or missing information
- Maintain clean job organization and labeling
- Apply and modify seams, oversize rules, and reinforcement strategies
- Resolve conflicts prior to shop release
- Coordinate with detailing, engineering, and fabrication teams
- Maintain CAMduct standards and assist in mentoring junior staff
Requirements
- 4+ years of related experience
- Strong sheet metal fabrication background
- Proven production CAMduct experience
- Experience drawing fittings accurately and efficiently
- Field installation experience (a plus)
Required Knowledge
- Basic and advanced CAMduct operation
- Rectangular duct fabrication methods
- Common connectors, seams, and reinforcement methods
- Oversize duct strategies and production impacts
- Strong understanding of plasma, coil line, and forming equipment limitations
- Deep knowledge off fabrication standards and workflow coordination
Comprehensive Benefits
- Medical, Vision, Dental
- Paid holiday and vacation
- 401(k) Plan with multiple investment options
- Training and Development Programs
- Company paid Employee Assistance Program
- Employee discount programs
- Company-paid and voluntary life insurance
- Company-paid and voluntary accidental death & dismemberment (AD&D)
- Company paid short-term disability and voluntary long-term disability
- Healthcare reimbursement account and dependent care reimbursement account
- Vehicle discount purchase programs
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Comfort Systems USA (Southeast), Inc. is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.
