Serhant Jobs in Usa

Director of Operations – The KN Team at SERHANT.

Location: New York, NY (In-office; 5 days/week)

Reports To: Founder

Overview

The Director of Operations helps ensure that the day-to-day operations of The KN Team run smoothly and efficiently. This role supports agents and leadership by organizing systems, improving workflows, and managing the operational side of the business. The position works closely with leadership to maintain clear processes across listings, transactions, marketing, and internal team operations.

The ideal candidate is highly organized, detail-oriented, and proactive, helping create structure so the team can stay focused on clients, deals, and continued growth.

Operational Responsibilities

• Help oversee workflows across listings, transactions, marketing, and team operations

• Maintain well-organized systems and processes that support daily team activities

• Identify workflow improvements and help implement solutions

• Assist leadership in translating priorities into clear operational tasks

• Ensure processes remain consistent as the team grows

Financial & Business Operations

• Assist with tracking operational expenses and vendor costs

• Help monitor marketing spend and budgets

• Support leadership with reporting and financial organization

• Review operational tools and platforms to ensure effectiveness

Systems & Documentation

• Help build and maintain the team’s Operations Manual and SOPs

• Document workflows for listings, transactions, and marketing

• Maintain project management systems such as Planner, Asana, or Notion

• Ensure the team follows established systems and procedures

Team Coordination

• Support operations staff including transaction and marketing roles

• Assist with onboarding and training of new team members

• Participate in team check-ins and maintain clear communication

Listing & Transaction Support

• Help oversee transaction progress from contract to closing

• Ensure listings launch smoothly and stay on schedule

• Support documentation, compliance, and organization of deals

Marketing Coordination

• Support the operational side of listing marketing and digital content

• Coordinate with marketing staff to maintain consistent branding

• Help organize marketing campaigns and listing launches

Communication & Tools

• Use iMessage for day-to-day internal communication

• Utilize Google Workspace and CRM systems to manage workflows

• Maintain organization across project management platforms

Work Hours

Standard work hours are in-office during the business week. However, this role should maintain availability outside traditional business hours when needed, as real estate transactions often require responsiveness during evenings and weekends.

Experience & Qualifications

• 2+ years of experience in operations, business coordination, or team support

• Strong organizational and communication skills

• Comfortable managing systems and multiple workflows

• Experience with Google Workspace, CRM tools, or project management platforms

• Real estate experience helpful

• NYC-based and comfortable working in-office