Sequential Systems Jobs in Usa

Software Implementation Specialist (Information Systems)

Insurance Systems | Agency Technology | AI & Automation

Are you a systems-minded problem solver who thrives on implementing and optimizing technology? Do you enjoy turning software into a strategic advantage for the business?

We’re looking for a Software Implementation Specialist to lead the deployment, optimization, and ongoing administration of our core agency technology platforms. This role is ideal for someone who understands insurance systems and enjoys owning implementation from planning through adoption.

You’ll play a critical role in ensuring our agency management systems and technology ecosystem are configured, integrated, and fully leveraged to support growth and efficiency.

What You’ll Do

Lead Software Implementation

• Own end-to-end implementation of new systems, enhancements, and technology initiatives
• Develop rollout plans, timelines, and adoption strategies
• Configure platforms to align with business structure and workflows
• Coordinate with vendors, IT partners, and internal teams
• Support data migration, testing, and go-live execution

Serve as Our Internal Systems Expert

• Act as Subject Matter Expert (SME) for core platforms, including:
• Sagitta
• Vertafore solutions
• ImageRight
• Manage system configuration, user access, permissions, and workflows
• Ensure data integrity and consistent system utilization across departments
• Identify opportunities to improve system functionality and performance

(Experience with AMS360, Applied Epic, or similar systems is highly transferable.)

Optimize & Integrate Technology

• Improve how systems work together to reduce manual processes and duplication
• Support reporting capabilities and system-driven visibility
• Standardize platform usage across teams

Support AI & Automation Initiatives

• Help implement AI-enabled tools for policy checking, proposal building, workflow automation, and document processing
• Identify opportunities to leverage automation to improve speed and accuracy
• Stay current on emerging insurance technology trends

Train & Drive Adoption

• Develop and deliver system training for employees
• Support onboarding of new hires
• Provide ongoing troubleshooting and guidance
• Ensure new tools and workflows are fully adopted and embedded into daily operations

What We’re Looking For

• Experience leading or supporting software implementation projects
• Hands-on experience with insurance agency systems such as:
• Sagitta
• Vertafore
• ImageRight
• AMS360 or Applied Epic
• Insurance agency or brokerage experience strongly preferred
• Strong understanding of P&C insurance workflows (commercial or personal lines)
• Experience with system configuration, integrations, and data migration
• Strong communication skills and ability to train users
• A proactive, solutions-oriented mindset

Why This Role Matters

Technology should drive performance — not create friction. In this role, you’ll help modernize our agency’s systems, improve adoption, and ensure our technology ecosystem supports long-term scalability and innovation.

If you’re energized by implementation, system optimization, and building smarter ways of working, we’d love to connect.

Company Description

Geyer Fire is a fire protection contractor specializing in the design, installation, and maintenance of life safety systems. With expertise in both new installations and retrofits, the company ensures top-quality fire protection for its clients. Additionally, Geyer Fire offers comprehensive services, including inspections, testing, and ongoing maintenance, to ensure safety and compliance with industry standards. The organization is committed to delivering reliable solutions that safeguard lives and properties.

Role Description

We are seeking an experienced technical leader to build and grow our Fire Alarm and Life Safety Systems division. This role requires deep expertise in modern fire alarm technologies, including IP-based fire alarm systems, fiber optic networking, and integrated life safety infrastructure.

The ideal candidate will combine strong technical knowledge with leadership and customer engagement skills to support system design, mentor technical teams, and drive the growth of our fire alarm and life safety services.

Key Responsibilities

• Lead the development and expansion of the Fire Alarm & Life Safety Systems division

• Provide technical leadership for IP-based fire alarm systems, fiber optic network infrastructure, and integrated life safety solutions

• Work directly with customers to develop system designs, technical solutions, and proposals

• Oversee fire alarm system design, installation standards, and project execution in compliance with NFPA codes and industry standards

• Support sales teams through technical consultation and solution development

• Mentor and train technicians, engineers, and project teams

• Stay current with emerging technologies and industry trends in network-based life safety systems

Required Qualifications

• 10+ years of experience with fire alarm systems, life safety systems, or low-voltage infrastructure

• Strong knowledge of IP-based fire alarm systems and fiber optic network infrastructure

• Experience designing, implementing, or managing fire alarm systems in commercial, industrial, or institutional environments

• Ability to work directly with customers to develop technical solutions

• Strong leadership, communication, and organizational skills

Preferred Qualifications

• NICET Certification (Level III or IV)

• Experience with networked fire alarm systems and distributed life safety architectures

• Familiarity with manufacturers such as Potter, Notifier, Siemens, Edwards, Simplex, or Gamewell

• Experience integrating fire alarm systems with building automation, security systems, or mass notification systems

This role offers the opportunity to lead the growth of an innovative Fire Alarm and Life Safety Systems division focused on modern IP-based fire alarm technologies and advanced building infrastructure.

Electrical Engineer (Systems & Hardware Design)

We’re partnering with a highly innovative engineering organization focused on developing advanced vehicle and system-level technologies across defense and commercial applications. They are seeking a hands-on Electrical Engineer to support the design, development, and integration of complex electrical systems.

This is an opportunity to work on real-world hardware — from early concept through production — in a fast-paced, highly collaborative environment.

What You’ll Be Doing

• Design and develop electrical systems, including schematics, wiring diagrams, and system architectures
• Support end-to-end hardware development (concept, design, prototyping, testing, and validation)
• Work across power distribution, control systems, and embedded electronics
• Create and review system-level schematics and electrical drawings
• Collaborate cross-functionally with mechanical, software, and systems engineering teams
• Participate in design reviews, testing, and troubleshooting of integrated systems
• Contribute ideas for system improvements, scalability, and new applications

What We’re Looking For

• Bachelor’s degree in Electrical Engineering (or related field)
• US Citizen
• Experience with one or more of the following:
• Electrical system design / schematics
• Wiring harnesses / cabling
• PCB design (Altium or similar)
• Power systems or embedded systems
• Comfortable working on physical hardware, not just simulation or documentation
• Ability to understand and contribute to complex system architectures
• Strong problem-solving skills and ability to work in a fast-paced environment

Nice to Have

• Experience in aerospace, defense, robotics, or autonomous systems
• Familiarity with system integration and testing
• Exposure to vehicle or mobile platform electrical systems
• Experience reviewing or creating system schematics for complex platforms

Why This Role

• Work on cutting-edge systems with real-world impact
• High ownership and visibility across projects
• Collaborative, engineering-driven culture
• Opportunity to grow into technical leadership or system architecture role

About NextPlay Jobs

At NextPlay Jobs, we believe great recruiting is personal, not transactional. We connect high-performing talent with companies where they can make the biggest impact — and grow along the way.

POSITION TITLE: Systems Engineer

DEPARTMENT: Information Technology

REPORTS TO: IT Manager

JOB SUMMARY:

The Systems Engineer role involves designing, implementing, and maintaining the infrastructure and systems supporting the organization's operations. This position requires developing new system architectures, integrating technologies, ensuring reliability and security of IT services, and leading technical projects. The Systems Engineer acts as a technical expert, advisor, and project manager, requiring a blend of technical expertise, strategic planning, and leadership skills. Responsibilities include assessing and optimizing IT infrastructure, developing disaster recovery plans, and serving as a consultant on projects involving IT infrastructure, with an emphasis on innovation and efficiency to support the organization's goals.

DUTIES AND RESPONSIBILITIES:

• Plan, execute, and manage system upgrades and migrations to minimize downtime and ensure continuity of operations.
• Architect and implement advanced system solutions to meet organizational objectives, including cloud integration, network design, and application deployment.
• Lead the evaluation and integration of new technologies to enhance system efficiency and performance.
• Design and maintain robust security protocols and measures to protect system integrity and
• data privacy.
• Conduct system and network audits to identify vulnerabilities and implement corrective actions to mitigate risks.
• Develop and oversee comprehensive disaster recovery and business continuity plans to ensure data availability and system functionality in emergency scenarios.
• Serve as a technical project manager for major IT initiatives, coordinating cross-functional teams to achieve project milestones and deliverables.
• Plan and conduct regular information security training sessions for employees, emphasizing best practices, awareness of security threats, and the importance of compliance with organizational security policies.
• Collaborate with IT management to formulate strategic technology plans that align with business goals and objectives, including budgeting and resource allocation for IT projects.
• Provide guidance and foster the growth of IT team members by sharing expertise in system design, security, and technology trends in accordance with the industry best practices. Lead by example, encouraging a culture of continuous learning and improvement.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field.
• At least five years of system administration hands on experience with the following technologies is strongly preferred:
• Windows Operating Systems (server and client), Office 365, VMWare, Identity Management, Windows Operating Systems, Cisco Networking, Phone system, VPN, Multifactor authentication, Endpoint protection, Cloud infrastructure, project management, technology solution implementation
• Advanced system administration and/or security certifications (e.g., Microsoft MCSE, CompTIA Server+, CCNP, CISA) preferred.
• An equivalent combination of education and experience may be substituted.

REQUIRED SKILLS AND ABILITIES:

• Deep understanding of operating systems, network configurations, and complex system interactions to diagnose and resolve issues efficiently.
• Proficiency in scripting languages (e.g., PowerShell, Bash, Python) to automate routine tasks, enhancing system efficiency and reliability.
• Expertise in managing and optimizing virtualized environments (VMware, Hyper-V) and cloud platforms (AWS, Azure, GCP) for scalable and flexible IT infrastructure.
• Comprehensive knowledge of security protocols, firewall management, and intrusion detection systems to safeguard the organization's data and IT assets.
• Strong understanding of advanced networking concepts, including VLANs, routing protocols, and WAN technologies, to ensure seamless integration and performance of networked systems.
• Ability to lead complex IT projects, including planning, execution, and monitoring, ensuring alignment with organizational goals and timelines.
• Excellent communication skills for translating technical information to non-technical stakeholders and mentoring junior team members.
• Ability to work flexible hours.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Prolonged periods sitting at a desk and working at a computer
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other related devices
• Physically able to participate in training sessions, presentations, and meetings

Provide on-site operational U.S. Marine Corps and Navy C2/C4I Systems experience to work Naval Integration issues related to Marine Corps and Navy C4I assets aboard Amphibious Assault Ships and to provide technical and program support to Maritime Expeditionary Warfare (MExW), Deputy Commandant, Combat Development & Integration (DC, CD&I), located at Quantico, VA.

Responsibilities and Duties:

• Drawing upon C4ISR system experience in Joint and Naval mission accomplishments, conduct analysis of and develop documentation on system data exchanges. Support the analysis of amphibious C4I/C5I system requirements (primarily USMC C4I systems), integration and capability development. Defines, designs and develops system requirements.
• Represent USMC interests with various International, National, DoD, Joint and Navy stakeholders that develop C4ISR policy.
• Assist in creating an integrated amphibious C4I architecture for afloat MAGTF that allows for configuration and baseline control of deployed Operational Nodes and systems.
• Prepare a MEU/Afloat MAGTF for deployment aboard amphibious warfare vessels by tracking system's standards compatibility and interoperability certifications.
• Work with acquisition professionals to ensure effective and economical acquisition and life cycle sustainment for products, equipment, and systems by assisting in business case development (requirements) and cost/benefit analyses for proposed systems.
• Perform document analysis; requirements parsing, taxonomy alignment, reports generation, abstraction outline, and capability set mapping that will further enable analysis of highly complex business problems to be solved with automated systems.
• Analyze system interface problems, data definitions and user interface design issues to include a variety of detailed systems factors; input/output requirements, information flow, hardware and software requirements, and reliability characteristics.
• Facilitate user discussions and analyses to develop/refine system requirements, arbitrate conflicts between stakeholders, and recommend optimum integrated systems design approaches.
• Maintain mapping of USMC, USN and Joint Systems to MAGTF Afloat required capabilities in support of the annual Afloat MAGTF C4 Required Capabilities (AMC4RC) Letter.
• Draft and present reports, studies, formal briefings, and business cases analyses (requirements) as required by the customer. Draft and edit the annual AMC4RC Letter in accordance with DoD documentation standards and Marine Corps style guides.
• Conduct gap reviews, reconciliation, attend meetings, draft summary with key points, decisions made, and issues of contention noted. Maintain current knowledge of relevant technologies as assigned.
• Support various networking projects and tasks including network architecture and design analysis, network systems engineering, network and C2 systems integration, test planning, and testing and documentation of military networking systems.
• Provide engineering and IT services focused on solutions and customer-centric support to Naval networks/CANES/ISNS issues. Provide expertise in the design, analysis, engineering, implementation, and/or operation of USMC/Naval IT networks.
• Coordinate design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching/updating. Analyzes and resolves program support deficiencies.
• Represent USMC interests through the participation in Service, Naval, and Joint level working groups, exercises, and wargames as a C4I SME.
• Coordinate for C5I integration of manned aircraft, unmanned aircraft, and aviation command and control systems aboard Naval ships and within the Naval Operational Architecture.
• Facilitate the integration of Artificial Intelligence/Machine Learning systems aboard amphibious ships for use by the Afloat MAGTF.

Supplementary/Administrative Duties

• Assist in responding to specific technical tasks assigned to MExW in the Enterprise Task Management Software Solution / Task Management Tool.
• Prepare meeting minutes and deliver to Branch Head.
• Prepare and submit monthly accomplishment reports to the Project Manager.
• Prepare and submit travel requests, reimbursement forms and trip reports as necessary.
• Complete required annual government contractor training.
• Assist in publishing the Maritime Expeditionary Warfare Annual Report.

Skills/Qualifications

• Capable of working efficiently within a military staff environment that requires coordination at the Navy & Marine Corps service and Joint Staff levels.
• Understanding of current and legacy information and communication exchange systems for both ashore and afloat Marine Corps units.
• The candidate must possess excellent interpersonal, communications, and presentation skills.
• Proficiency in Microsoft Office applications (especially Word, Excel, and PowerPoint) is required.

Education/Experience/Knowledge:

• Bachelor’s degree from an accredited College or University in Information Systems Management or related field and at least 8 years of relevant experience is required. In lieu of a degree, 12 years of substantive, relevant experience is applicable. Experience is a higher-level discriminator over educational achievements.
• The candidate must have advanced knowledge of the principles, practices, and procedures used in systems engineering, analysis, and design. The candidate will provide technical expertise and lead the analysis of highly complex systems - working with acquisition professionals and operational forces to develop system requirements, resolve interface and performance issues, and develop / evaluate new systems that are cost effective and meet user requirements.
• The candidate must have a solid knowledge of Marine Corps and Navy organizational structures and functions.

Location: The primary workplace will be at Headquarters Marine Corps, Combat Development & Integration (HQMC CD&I) General Raymond G. Davis Center (Bldg. 3300), 3300 Russell Rd, Quantico, VA 22134.

Work Environment:

• On-site Office Environment, amongst mixed military/civilian/contractor personnel.
• Employees will be exposed to a wide variety of people with differing functions, personalities, and abilities.

Physical Demands:

• Work is generally sedentary; there could be a requirement to assist in moving and repositioning computer systems, servers, and other office equipment weighing no more than 50 pounds per person (e.g., two-man lift 100 lbs.).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: Full Time/40 hours per week. Mon-Fri/8 hours a day. Normal working hours are 8:00 AM – 4:00 PM (0800 – 1600).

License and Other Requirements:

• Hold a valid US Driver’s License, with ability to operate private, and commercial owned motor vehicles (Rental), as required for commuting and travel.
• Must be able to obtain a contractor's common access card, which will stand as identification for instructors and will enable them to access government owned computer equipment and Non-secure Internet Protocol.

Salary and Benefits: As stated during the interview/hiring process.

Security Clearance: Possess an active U.S. Secret level security clearance. As required, obtain a Secure Internet Protocol (SIPR) access token for access to government SIPR computers terminals

Travel: Travel to other government facilities, other contractor facilities, and/or ships will be required. Travel may be required on weekends and could include CONUS and OCONUS locations. The exact dates and duration of travel will vary dependent upon location and requirements of individual events to include planning, attendance at meetings, conferences and/or wargames.

Senior Systems Engineer – Aerospace RF Systems

Overview

A technology company focused on advanced signal processing and mission systems is seeking an experienced systems engineer. The role centers on developing and integrating high-performance RF (radio frequency) systems for aerospace applications. Work spans the full lifecycle—from concept and design to deployment and operations—on complex, mission-critical systems.

Position Summary

This role leads system-level engineering efforts for advanced aerospace platforms with RF payloads. Responsibilities include translating mission objectives into system designs, defining operational concepts, and overseeing development, integration, and validation of system performance.

Key Responsibilities

Systems Engineering

• Define mission requirements and develop system architectures
• Translate user needs into technical specifications
• Perform system analysis (performance modeling, coverage, link analysis)
• Lead design reviews and ensure overall system integrity

RF System Design

• Design and oversee RF subsystems (antennas, receivers, transmitters, signal processing)
• Analyze link performance, interference, and spectrum usage
• Define key performance metrics (gain, noise, bandwidth, etc.)
• Coordinate across hardware, software, and other engineering teams
• Support environmental and qualification testing

Operational Planning (CONOPS)

• Develop operational concepts aligned with mission goals
• Define system usage scenarios, timelines, and contingency plans
• Conduct trade studies to improve performance and efficiency
• Support mission readiness and validation activities

Requirements & Testing

• Break down and manage system requirements
• Ensure traceability and compliance
• Develop verification and validation plans
• Support integration and system-level testing

Technical Leadership

• Act as a technical lead for system architecture decisions
• Mentor junior engineers
• Identify risks and develop mitigation strategies
• Collaborate with stakeholders and external partners

Required Qualifications

• Bachelor’s degree in engineering or related field (advanced degree preferred)
• ~10+ years of experience in aerospace or complex systems engineering
• Experience with RF systems and payload design
• Strong knowledge of link analysis, antennas, and spectrum management
• Experience developing operational concepts for complex systems
• Experience supporting formal engineering design reviews
• Ability to obtain and maintain a high-level security clearance

Preferred Qualifications

• Experience with space-based systems (various orbital environments)
• Knowledge of advanced RF technologies (e.g., phased arrays, software-defined radios)
• Active security clearance

DNI is a Prime Contractor providing professional and technical support services to the Federal Aviation Administration (FAA)’s Strategy & Performance (ASP) Services organization. DNI support is critical in delivering high-quality technical and professional services to multiple AIT groups, ensuring standardized coordination, collaboration, and consistent processes across the organization:

The Senior Web Application Systems Administrator performs advanced technical analysis and system administration activities supporting enterprise web-based applications and infrastructure. This role evaluates technology solutions, develops recommendations aligned with business and security requirements, and supports the implementation, configuration, and maintenance of complex systems.

The position serves as a senior technical resource responsible for analyzing system integrations, supporting system upgrades and migrations, ensuring compliance with federal security requirements, and coordinating with internal stakeholders and software vendors. The Senior Web Application Systems Administrator provides both strategic insight and hands-on technical expertise to ensure systems operate securely, efficiently, and in alignment with organizational objectives.

Requirements

Conducts complex analyses that evaluate alternative solutions and delivers well-supported recommendations for optimal use of technology, balancing business needs with risk considerations.

Demonstrates a comprehensive understanding of system integrations across multiple technologies and business units, ensuring alignment with enterprise strategy and organizational objectives.

Leads analysis activities for large-scale, complex projects and strategic initiatives involving high risk, cost, or visibility, with impacts spanning multiple departments and external stakeholders.

Performs server and system administration activities in support of system upgrades, migrations, and operational maintenance, including the ability to execute migrations during off-hours as required.

Develops, maintains, and manages system configurations, Active Directory (AD) accounts and credentials, and related access controls in accordance with FAA security requirements.

Completes and maintains security documentation, including Authority to Operate (ATO) artifacts, in compliance with FAA and NIST security guidelines.

Works effectively with commercial software vendors supporting COTS products to troubleshoot issues, implement upgrades, and ensure system compatibility.

Develops and maintains comprehensive documentation, including requirements, alternatives analyses, recommendations, technical specifications, configuration changes, test scenarios, and test results.

Qualifications and Special Knowledge Requirements

• Bachelor’s degree with twelve (12) years of relevant professional experience.
• Degree must be in Information Systems, Business Systems, Management Information Systems, IT Management, or a related field such as engineering, mathematics, or science.
• Formal certification(s) relevant to the area of expertise are preferred.

Knowledge, Skills, and Abilities

Performs system administration for web-based applications, ensuring reliability, security, and optimal performance across hosted environments. Highly proficient with Microsoft Internet Information Services (IIS), including configuration, deployment, troubleshooting, and performance tuning of web applications and services. Possesses strong understanding of how .NET applications and services interact with IIS, including application pools, worker processes, authentication methods, and pipeline configuration.

Ability to perform SQL Scripts for migrations and troubleshooting issues with vendor technical teams. Broad knowledge of ODBC connections, and various database concepts such as Redis. Available to perform scheduled migrations after hours.

Experienced in requesting, installing, renewing, and managing SSL/TLS certificates, including certificate signing requests (CSRs), private key management, and certificate binding within IIS. Knowledgeable in modern TLS protocols (TLS 1.2 and TLS 1.3), secure cipher suites, and industry best practices for encryption and secure communications. Familiar with disabling weak ciphers and protocols, maintaining compliance with security standards, and implementing HTTPS configurations to protect application traffic.

Additional experience includes log analysis, troubleshooting connectivity and certificate issues, coordinating with security teams and certificate authorities, and supporting secure deployment of enterprise web applications. Demonstrates strong documentation, change management, and incident response practices in production environments.

General proficiency in analytical practices, including the application of both standard and advanced analytical techniques and tools.

General knowledge of business processes, operational challenges, IT resources, and enabling technologies.

Demonstrated ability to perform server and system administration in complex enterprise environments.

Working knowledge of FAA-defined security requirements, NIST guidelines, and industry best practices related to system security, SSL/TLS, and risk management.

Experience supporting and administering environments using:

• Amazon Web Services (AWS)
• Windows Server Operating Systems (2019 or later)
• Internet Information Services (IIS)
• Microsoft .NET technologies
• Active Directory (AD) and Group Policy
• PowerShell
• Microsoft Gateway
• ODBC
• SQL Server and SQL scripting
• Splunk
• Redis

• Responsible for updates, upgrades and maintenance of the following systems: Rail Operations Control System (ROCS); Predictive Arrival and Departure System (PADS), Positive Train Control (PTC) back-office systems, Traction Power Supervisory Control and Data Acquisition (SCADA) System and Rail Scheduling.
• Perform Quality Assurances and system engineering support of all back off systems including PTC office systems, Back Office Server (BOS), Rail Operations Control System (ROCS), Network Management System (NMS); Interoperable Train Control Message Server (ITCMS); Wayside Status Relay Service (WSRS), and the interfaces to all other operational systems.
• Develop, document, and maintain Standard Operating Procedures (SOPs), technical standards, and best practices for all train control and related systems to ensure consistency, safety, and regulatory compliance.
• Develop and implement training programs to upskill staff, mentoring team members at all levels on train control systems, operational procedures, and project management to strengthen technical capacity, foster skill development, and ensure succession planning. 
• Ensure Caltrain systems meet Federal Railroad Administration (FRA) mandated interoperability requirements with all tenant railroads; ensure Caltrain train control systems are compatible with Association of American Railroads (AAR) standards; follow the ITC guidelines that Caltrain must maintain ?N-2? backwards compatible software versions.
• Manage complex and large-scale train control engineering projects as the Technical Lead for Caltrain. 
• Manage the work of outside contractors and assist higher level Caltrain Directors and Executives in planning and evaluating the quantity and quality of work performed by subordinate staff.
• Supervise staff.  Hire, mentor, and take appropriate corrective and/or disciplinary action.  Ensure EEO policies and procedures are followed. Participate in selection of staff.  Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

• Establish and maintain work relationships with internal and external stakeholders to develop consensus on capital project work plans.
• Establish schedules and methods for providing train control system engineering design services on assigned capital projects; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Review and approve project schedules; assist in strategic planning; prepare status reports; coordinate project resources; communicate with all project participants on relevant issues; identify and resolve train control engineering issues.
• Provide general technical oversight of railroad train control systems.
• Perform system usage and performance analyses. 
• Support Caltrain Configuration Management (CM) Manager on configuration control, prioritize system defects and corrective actions; participate in Configuration Control Board (CCB) meetings as required.
• Direct, review, and approve the preparation of train control engineering designs, drawings, and specifications; identify and resolve technical engineering issues.
• Manage technical elements of the office systems warranty and long-term maintenance support service agreements.
• Review and approve operating manuals and procedures developed by various systems providers or vendors.
• Manage all technology refresh and software upgrades/updates and associated testing without interrupting regular railroad operations.
• Establish and lead a knowledge management framework to systematically capture, update, and share institutional knowledge through structured documentation, training programs, and knowledge transfer initiatives.
• Participate in the preparation and administration of the train control engineering program budget (Operating & Maintenance, and Capital); submit budget recommendations; monitor expenditures.
• Review consultant proposals and designs; recommend awards; conduct or participate in the pre-bid conferences prior to system contract awards.
• Perform all job duties and responsibilities in a safe manner to protect one?s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Bachelor?s degree in electrical/electronics, computer science, or a related field.
• Five (5) years of railroad industry experience in Train Control System and SCADA system development and maintenance.
• Two (2) years supervisory experience

• Knowledge and experience with AIMCore Product/Software a plus.
• Possesses a broad interdisciplinary knowledge of supervisory train control, wayside signal, highway crossing warning system, predictive and arrival system, traffic signal control, traction power substations and distribution, SCADA, server systems, virtualized server architectures, databases, cloud server systems, networking, etc.
• Knowledge of operating systems (UNIX, Linux, Microsoft)
• Knowledge of VHF and UHF radio voice and data communications, information assurance, data security and networking technologies.
• Experience with Configuration Management and Quality Assurance Systems.
• Ability to Interpret and revise engineering plans, drawings, and specifications.
• Proficient with Microsoft Office Suite.
• Effective oral and written communication skills.

PI282632635

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking to hire (2) ERP Technical Support Specialist to provide technical and analytical support for Enterprise Resource Planning (ERP) systems across the County. Responsibilities include system implementation, maintenance, troubleshooting, and operational support for multiple ERP modules and integrated applications. The position requires 24/7 on-call availability, occasional weekend work, and reliable remote connectivity.

This is NOT a remote position.

This announcement will remain active until enough applications have been received and may close at any time.

Benefits of Broward County Employment

High-Deductible Health Plan - bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

• Work with and troubleshoot multiple ERP system modules.
• Work with and troubleshoot specialized third-party application solutions.
• Prepare and maintain documentation and reports.
• Utilize multiple ticketing systems (e.g., Cherwell and Phire).
• Work nights and weekends as needed.
• Possess excellent written and verbal communication skills.
• Demonstrate considerable knowledge of current research and trends in ERP technologies.
• Ability to manage and multitask across multiple projects.

• Maintain tickets in an up-to-date status.
• Monitor the ticketing system regularly.
• Use the ticketing system to prioritize work and communicate with end-users.
• Plan, organize, and conduct ERP operational support activities.
• Test and validate areas for the application of automated technologies.
• Configure systems based on user needs and maintain installations through all stages of implementation.
• Meet with technical, functional, and user personnel for analysis, demonstrations, and training.
• Research, test, and install new and upgraded ERP systems and software.
• Review workflow process analyses and develop recommendations for improvements and solutions using automated systems.
• Respond to calls or inquiries from user personnel within established policies and procedures to resolve hardware, software, peripheral equipment, or network issues.
• Write and maintain records, reports, and documentation on system and software specifications and configurations.
• Evaluate new systems hardware and software.
• Maintain an accurate inventory of software, batch processes, and interfaces.
• Document all issues, changes, and designs as required.
• Participate as a member of the emergency activation support team servicing the ERP group during County emergencies.
• Analyze computer application programs and support computer hardware devices.

Works independently, under limited supervision, reporting major activities through periodic meetings.

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in systems analysis and application programs in ERP production support and on-call support relevant to ERP Peoplesoft or closely related experience.

None.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Persuades: Uses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
• Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.