Sephora Usa Website Jobs in Usa

As Beauty Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach and ensure an excellent overall client experience. You will maintain expert knowledge of top beauty brands, execute merchandise sets and support replenishment and visual standards according to Sephora at Kohl's standards.

• Build strong client loyalty and influence clients by identifying their needs and suggesting products to drive sales, including the opportunity to upsell products.
• Demonstrate credibility to the client through knowledge of products and beauty trends.
• Inspire clients through demonstrating products and application of products to drive sales.
• Actively engage and complete all required training to expand knowledge.
• Execute and maintain all Sephora visual merchandising and operational standards, including merchandise sets, tester maintenance and department cleanliness and hygiene standards.
• Support omni-processing within the department.
• Support inventory management from receipt to sale, including freight processing, back stocking, replenishment, inventory counts and price changes.
• Support visual elements of the department and communicate missed or damaged product/fixtures to the supervisor.

All associates are responsible for:

• Acting with integrity and honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Supporting and executing safety and shortage reduction programs following company guidelines.
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Receiving, understanding and proactively responding to direction from leaders and other company personnel.
• Other responsibilities as assigned.

Required:

• Authentic passion for beauty.
• Client-facing retail or service industry experience.
• Excellent written and verbal communication skills with the ability to influence in a clear and concise manner.
• Flexible availability to work days, nights, weekends and holidays.

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the \"What You'll Do\" Section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
• Perform work in accordance with the Physical Requirements section.

Physical Requirements:

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
• Ability to stand/walk for the duration of a scheduled shift (up to 8 hours).
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Pay Starts At: $13.30

As Beauty Lead Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach. You will maintain expert knowledge of top beauty brands, execute merchandise sets, replenishment and visual standards according to Sephora at Kohl's standards and ensure an excellent overall client experience.

What You'll Do

• Build strong client loyalty and influence clients by identifying their needs and suggesting products to drive sales, including the opportunity to upsell products
• Develop and expand knowledge of the beauty industry
• Provide credibility to the client through knowledge of products and beauty trends
• Inspire clients through demonstrating products and application of products
• Understand and execute the sales plans to support and meet goals
• Execute and maintain all Sephora visual merchandising and operational standards, including merchandise sets, tester maintenance and department cleanliness and hygiene standards
• Ensure timely and consistent sales floor replenishment to drive sales and enhance the customer experience
• Actively engage and complete all required training to expand knowledge
• Support omni-processing within the department
• Support inventory management from receipt to sale, including freight processing, back stocking, inventory counts and price changes

All associates are responsible for:

• Acting with integrity and honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Supporting and executing safety and shortage reduction programs following company guidelines
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from leaders and other company personnel
• Other responsibilities as assigned

What Skills You Have

• Authentic passion for beauty
• Client-facing retail or service industry experience
• Excellent written and verbal communication skills with the ability to influence in a clear and concise manner
• Availability to work days, nights, weekends and holidays

Essential Functions

• Ability to perform the accountabilities listed in the \"What You'll Do\" Section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
• Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Pay Range: $19.60 - $27.45

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).

Cerchiamo studenti universitari che vogliano vivere un’estate di lavoro e viaggi negli Stati Uniti!

Con il programma Work and Travel USA potrai lavorare da giugno a settembre nello Yellowstone National Park, uno dei luoghi naturali più iconici degli Stati Uniti, e vivere un’esperienza internazionale insieme a studenti provenienti da tutto il mondo.

l datore di lavoro è Xanterra Parks & Resorts, azienda leader nella gestione dell’ospitalità nei parchi nazionali americani. Da anni accoglie studenti internazionali e offre opportunità di lavoro stagionale all’interno delle strutture del parco.

Posizione disponibile: Hospitality Crew

Il lavoro è nel settore hospitality e le mansioni vengono assegnate all’arrivo. Possono includere attività nelle cucine e nelle mense (preparazione pasti, lavaggio piatti, servizio e cassa) oppure Room Attendant (responsabile della pulizia e gestione delle camere degli hotel).

Il Work and Travel USA è un programma culturale organizzato e a pagamento, che include la ricerca del lavoro, il supporto per il visto e l’assistenza prima e durante l’esperienza negli Stati Uniti. Per maggiori info:  

Cosa offre il programma:

• Lavoro 32–40 ore a settimana
• Stipendio mensile da circa $1.500
• Alloggio organizzato dal datore di lavoro
• Possibilità di restare negli USA fino a 30 giorni dopo il lavoro per viaggiare
• Supporto nella documentazione per visto J-1 e Tassa SEVIS 
• Viaggio aereo di andata e ritorno (con integrazione per tratte diverse da a/r Milano o Roma / New York o Washington D.C.)
• Assistenza sanitaria durante il periodo lavorativo
• Assistenza negli USA da parte dello staff di ASSE-Aspire Worldwide
• Disponibilità 24 ore su 24 di un numero verde di emergenza

Requisiti richiesti:

• Studenti universitari iscritti full-time
• Età 18–27 anni
• Giusta mentalità: apertura alle novità, flessibilità e volontà di adattarsi ad una realtà diversa da quella italiana;
• Lingua inglese: dimestichezza con la lingua inglese parlata, non è richiesta alcuna certificazione linguistica;
• Disponibilità di 10–12 settimane tra metà giugno e metà settembre

Trascorrere un’estate negli Stati Uniti significa migliorare l’inglese, lavorare in un contesto internazionale, conoscere studenti da tutto il mondo e arricchire il proprio CV con un’esperienza unica.

CANDIDATI SUBITO! 

Sono ancora disponibili altre destinazioni. Le iscrizioni scadono ad aprile 2026. 

Per maggiori info: :

Company Description

Position: Website Manager

Type: Full Time - Onsite in Costa Mesa, CA

Salary: TBD

Company Description:

WOLFpak is a family-owned backpack brand that started in a humble garage in Southern California in 2020. In just four years, we have grown into a globally recognized name, thanks to our founders’ relentless drive and vision. As a trendsetter in the market, WOLFpak offers innovative designs with a stylish twist and a variety of fresh colorways. Our signature personalized patches allow you to express your individuality, while our bags seamlessly blend cutting-edge design with functionality. For more information, visit .

Role Description:

This is a full-time, on-site role based in Costa Mesa, CA, for a Website Manager. The Website Manager will oversee all aspects of our website's performance, user experience, and functionality. Key responsibilities include ensuring the site is user-friendly and up-to-date, managing content updates, optimizing for SEO, and coordinating with the marketing team to align online presence with brand goals. The role requires strong analytical skills to track performance metrics and continuously improve the website's effectiveness.

Key Responsibilities:

• Maintain and update website content to ensure accuracy and freshness.
• Optimize website for search engines to improve visibility and ranking.
• Enhance user experience through strategic layout and navigation improvements.
• Collaborate with marketing and design teams to align website content with brand strategy.
• Monitor website performance and analytics, providing insights for improvements.
• Ensure website security and troubleshoot any issues that arise.
• Manage relationships with third-party vendors for hosting and development needs.

Qualifications:

• Extensive experience in website management and development.
• Strong understanding of SEO principles and tools.
• Proficiency with content management systems (CMS), HTML, CSS, and other web technologies.
• Excellent communication skills for working with cross-functional teams.
• Strong organizational and analytical skills with attention to detail.
• Previous experience with e-commerce platforms is a plus.
• Passion for the fitness and athletic industry is an advantage.

Skills:

• Website Management, SEO Optimization, Content Management Systems, User Experience Design, Web Analytics, HTML/CSS, Project Management, Digital Strategy, E-commerce Platforms, Vendor Coordination.

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

With more than 550 million users around the world and 300 billion ideas saved, Pinterest Machine Learning interns help build personalized experiences to help Pinners create a life they love. With just over 3,000 global employees, our teams are small, mighty, and still growing. At Pinterest, you'll experience hands-on access to an incredible vault of data and contribute large-scale recommendation systems in ways you won't find anywhere else.

As a machine learning intern at Pinterest, you'll work on tackling new challenges in machine learning and artificial intelligence. You'll conduct research that can be applied across Pinterest engineering teams and engage in external collaborations and mentoring, while also performing research in any of the following areas: image recognition, user modeling, recommender systems,search, ads, ranking, natural language processing, neural networks, personalization, graph representation learning, and big data analytics.

Note to applicants:

By applying to this role, you will be considered for multiple intern roles open across our various ML teams. Please only apply once within the USA or Canada as multiple applications may delay our recruitment process.

Internships are 12 weeks paid, with fixed start dates in May or June to accommodate varying school calendars. Depending on the team, our summer internships will be located either remote or hybrid in San Francisco, Palo Alto, New York or Seattle offices.

We offer 2 internship start dates:

• 
  
• May 18, 2026 - August 7, 2026
  
• June 15, 2026 - September 4, 2026
  

What you'll do:

• 
  
• Lead your own project start to finish to contribute in cutting-edge research in machine learning and artificial intelligence that can be applied to Pinterest problems
  
• Collect, analyze, and synthesize findings from data and build intelligent data-driven models
  
• Write clean, efficient, and sustainable code
  
• Use machine learning, natural language processing, and graph analysis to solve modeling and ranking problems across discovery, ads and search
  
• Scope and independently solve moderately complex problems
  
• Demonstrate accountability for the quality and completion of your tasks and projects, collaborating with your team and seeking guidance as needed.
  

What we're looking for:

• 
  
• Working towards a PhD in Computer Science, ML, NLP, Statistics, Information Sciences or related field
  
• Proficiency in at least one systems language (Java, C++, Python) or one ML framework (Tensorflow, Pytorch, MLFlow)
  
• Experience with big data technologies (e.g., Hadoop/Spark) and scalable realtime systems that process stream data
  
• Experience in research and in solving analytical problems
  
• Strong communicator and team player with the ability to find solutions for open-ended problems.
  
• Preferred Qualifications:
  
  • 
    
  • Publications in machine learning, AI, data science, data analytics, statistics, or related technical fields
    
  • Interest in research and in applying ML to impactful real-world problems on the Pinterest product
    
  
  
  

Why Intern at Pinterest?

• 
  
• Meaningful Work: Contribute to projects that impact millions of users worldwide.
  
• Mentorship: Learn from and be guided by experienced engineers and researchers in the field.
  
• Growth and Development: Participate in professional development workshops and networking events to build your skills and connections.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection
  
• This role may require you to be located near an office for in-person collaboration, and therefore may need to be located a commutable distance from one of our Pinterest offices.
  
  

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

The salary for this position is $12,100 monthly.

#LI-HYBRID
#LI-EB1

Our Commitment to Inclusion:

• 
  
• 
  

  Bachelor's degree or higher

  
  
  
• 
  

  Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  
  
  
• 
  

  Highly organized with exceptional attention to detail and strong follow-through

  
  
  
• 
  

  Proven ability to manage multiple projects with competing deadlines

  
  
  
• 
  

  Team-oriented with a positive attitude and strong work ethic

  
  
  
• 
  

  Excellent written and verbal communication skills

  
  
  
• 
  

  Ability to work effectively in a fast-paced environment and adapt to changing demands

  
  
  
• 
  

  Strong analytical skills with the ability to self-direct and form recommendations

  
  
  
• 
  

  Ability to effectively interact and build relationships with stakeholders

  
  
  
• 
  

  Demonstrated integrity, sound judgment, and high ethical standards

  
  
  

• 
  
• 
  

  Willingness to learn and adopt new tools and technologies

  
  
  
• 
  

  Ability to manage competing workloads with minimal supervision

  
  
  
• 
  

  Adaptability to a changing product landscape

  
  
  
• 
  

  Self-motivated with the ability to work independently

  
  
  

Social Media Producer/Manager (Miami, USA) 

Job Title

Confidential Social Media Manager (On-Site)

Location

Miami, FL (On-Site Required)

Compensation

$5,000 per month

5 days per week or as needed based on production schedule

Overview

We are seeking a highly capable, discreet, and creative Social Media Manager to oversee day-to-day content execution for a confidential, high-profile founder and her fashion e-commerce brand. This role is execution-first: shooting, editing, posting, and managing assets across social platforms while maintaining brand consistency and speed.

You will be embedded on-site, working closely with the founder and product team to produce high-volume, high-quality social content that drives brand growth and commerce.

Discretion, taste, and reliability are non-negotiable.

Core Responsibilities

Brand-First Social Management

• Manage the brand’s social channels as the primary priority
• Ensure all content aligns with brand voice, visual standards, and performance goals
• Own the end-to-end content pipeline: capture → edit → post → archive

Content Production & Execution

• Shoot, edit, and post Reels, TikToks, static posts, and carousels
• Maintain an organized brand asset folder (raw footage, edits, captions, thumbnails, BTS)
• Edit natively for platform best practices (hooks, pacing, text overlays, trends)

Weekly Content Output Requirements (15 assets/week)

• 7 UGC-style assets (trend-driven, relatable, platform-native)
• 3 founder-led assets (on-camera, personality-forward)
• 4 product demos (clear, compelling, conversion-oriented)
• 1 behind-the-scenes asset (process, lifestyle, brand intimacy)
• 5-10 Personal Posts + Stories

On-Site Collaboration

• Be present in Miami for filming, launches, and day-to-day creative needs
• Coordinate closely with the founder, brand, and any external partners
• Move quickly and adapt to changing schedules or creative direction

Requirements

• Proven experience managing and producing social content for fashion, beauty, lifestyle, or creator-led brands
• Strong shooting and editing skills (mobile-first, platform-native)
• Deep understanding of TikTok, Instagram Reels, and short-form culture
• Highly organized with strong asset management habits
• Comfortable working with high-profile individuals and sensitive information
• Reliable, discreet, and able to operate independently without hand-holding

Nice to Have

• Experience working with founders or celebrities
• Strong eye for trends without sacrificing brand integrity
• Performance awareness (what converts, not just what looks good)

Confidentiality

This role requires strict confidentiality. Candidate must be comfortable operating behind the scenes and representing the brand with professionalism at all times.

About Mycube

Mycube is reinventing the safe industry with products designed for both security and style. Backed by over a century of family expertise, we’ve built a modern DTC brand that makes safekeeping accessible, convenient, and beautifully integrated into the home. From biometric fireproof safes to customizable storage solutions, our products protect valuables while complementing home aesthetics.

We are entering a high-growth phase and scaling media investment across channels. As traffic increases, our website must become a best-in-class conversion engine. This role will own that outcome.

About the Role

We’re looking for an Ecommerce / Website Product leader to own the full digital customer journey - from first click to purchase.

This is a high-ownership, high-impact role responsible for improving conversion rate, reducing friction, and building a personalized shopping experience. You will own the website roadmap, partnering with the Head of Growth and a cross functional team of Creative, Engineering, Analytics, and external agencies.

This role is ideal for either a high-performing generalist (ex-consulting, MBA, strong business acumen) or a more traditional product leader with ecommerce experience. What matters most is analytical rigor, ownership, and a bias for action.

What You’ll Own

• Full ownership of website performance and roadmap
• End-to-end funnel optimization: landing page → PDP → cart → checkout
• Driving improvements in CVR, AOV, revenue per session, and contribution margin
• Building and executing a rigorous A/B testing roadmap
• Identifying conversion bottlenecks and quantifying revenue opportunity
• Creating personalized funnels by shopping use case, product type, and traffic source
• Website merchandising, product launches, and on-site promotions
• Managing external agencies to scope and ship improvements
• Establishing dashboards and reporting to measure impact and guide prioritization

Who You Are

• 3-8 years of experience in ecommerce, product, consulting, growth, or a related field (DTC experience strongly preferred)
• Extremely data-driven and comfortable digging into funnels, CVR, and cohort behavior
• Strong hypothesis-driven thinker who turns insights into structured test plans
• Proven experience running A/B tests and conversion optimization initiatives
• Operates with a high degree of ownership
• Highly organized and able to manage multiple workstreams while maintaining a clear, ROI-driven roadmap
• Strong communicator - able to influence engineers, creatives, and leadership
• Familiarity with Shopify and ecommerce analytics/testing tools is helpful
• MBA, consulting background, or top-tier startup experience is a plus

Job Category: Operations

Requisition Number: CUSTO001283

Location: Port Wentworth, GA 31407, USA

Customer Service Representative

Job Description

At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools they need to maintain the integrity of the Parker's brand. We're proud that more than 85% of our Store Managers, District Leaders, and Corporate Support Team have been promoted from within, underscoring our commitment to developing talent and making a long-term investment in our team members.

Here are some of the great benefits of working at Parker's Kitchen:

Competitive Pay - In addition to a competitive salary, you will work in a supportive team where you will have the opportunity to learn about a leading business model and people skills.

Flexible scheduling - We understand you have commitments outside of work. We will try to arrange your work schedule around them.

Telemedicine is free for all part-time employees and any full-time employees enrolled in a Parker's medical plan, a monthly plan is available for uninsured employees.

Leadership Training - At Parker's, we love developing your skills to be the next leader. We offer this leadership program for free! Come discuss this opportunity as well as our Career Path.

Employee Assistance Program: This includes several resources including: Legal, Financial, Work/Life and Parent Guidance along with Health Management Tools.

Free drinks and 50% off Parker's prepared food while at work!

Child Care Assistance- All FT Parker's Employees are eligible for $5,000 for childcare per employee* Conditions apply

Receive a raise after 60 days of employment

Paid personal Time Off granted on your first day of employment* Conditions apply

Free Life Insurance equaling 1x your annual salary

Tickets at work

Pet Insurance - Pets are family! We offer coverage for all of your loved ones, including your fur-babies.

401K & Health Benefits

As a Customer Service Representative at Parker's Kitchen, you are the face of the company while you process each customer's order quickly, accurately, and efficiently while ensuring complete customer satisfaction through prompt and friendly service. As a cashier, Parker's Kitchen looks to you to accurately handle customer cash, credit/debit payments, and assist customers by providing information and resolving their complaints. You will maintain knowledge of all items, give customers direction on product location throughout the store, and maintain excellent communication with front-end leaders at all times. You will ensure that checkout areas are properly maintained in a clean and orderly condition and achieve all other related duties as assigned.

Retail Customer Service Representative is responsible for:

Providing a fast and friendly customer service experience every visit.

Ability to operate front end equipment; register, calculator, scanner.

Cash handling, fuel transactions, and retail shift duties as assigned.

Cashier responsible for alcohol, tobacco, lottery sales, and other age-regulated products.

Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns

Demonstrate a culture of ethical conduct, safety, and compliance.

Welcoming and helpful attitude toward guests and other team members

Attention to detail while multitasking

Requirements to be a Retail Customer Service Representative:

Accurately handle cash register operations and cash transactions

Requires strong attention to detail and proficiency with numbers; proficient in cash handling and mathematical skills; ability to read, write and count.

Have and show an outgoing and friendly behavior, a positive attitude and the ability to interact with our customers.

Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds

Must be at least eighteen years old to work on store-side. (Can be 16 to work in our kitchens)

Parker's is committed to providing an employee-focused environment in which people are excited about their contributions being valued, successes being recognized, and for many opportunities for advancement.

Reference checks will be conducted on all candidates. Successful candidates must pass a standard background check. Parker's is an equal opportunity employer.

Planetree, a global non-profit organization working to humanize the healthcare experience, is growing and requires a Person-Centered Care (PCC) Consultant, Americas to join our highly engaged consulting team, charged with turning \"concept into reality\" by partnering with healthcare organizations around the world to implement evidenced-based, PCC practices. Our PCC Consultants work alongside client teams, \"rolling up their sleeves\" to identify, implement, and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments. Our consultants wear many \"hats\": trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator (from board room to bedside). This is an ideal opportunity for someone who thrives in a fast-paced, client-facing role and wants to engage with organizations worldwide to advance a compassionate, person-centered vision for healthcare.

PCC Consultants apply their deep understanding of the global healthcare landscape including industry trends and key challenges and priorities to meet client needs. They own the day-to-day client relationship and partner to implement person-centered care practices. They work cross-functionally with internal team members to identify new opportunities to address client challenges, ensure solutions are implemented on time, and align with the client's PCC strategy. Consultants will proactively leverage best practices, proactive coaching, and relationship management to support client success.

The ideal candidate will have prior experience implementing Planetree's evidence-based framework for person-centered care and/or deep experience implementing PCC practices within a complex healthcare environment.

Responsibilities

Client Service Delivery

• Coach and support staff at client healthcare organizations to implement Planetree's PCC Framework according to the Planetree Method. This includes but is not limited to presentations, workshop facilitation, conducting assessments, and providing both oral and written reports and recommendations.
• Provide daily oversight and management of assigned client relationships and projects, supporting effective implementation of Planetree contracted programs and services.
• Demonstrate an understanding of the complex challenges facing healthcare organizations and how Planetree programs align with improvement/transformation activities.
• Cultivate relationships with assigned clients and engage with them as active partners, embodying Planetree's \"roll up your sleeves\" approach to partnership and service.
• Serve as a trusted advisor and confidante to senior leaders at client organizations, enabling and promoting positive organizational change.
• Understand, implement, and teach process improvement methodologies.
• Actively and curiously engage in continuous learning related to the evolution of person-centered care.
• Demonstrate an ability to consolidate large datasets into distilled themes and recommendations, including an understanding of relationships between qualitative and quantitative data.
• Independently manage travel to both domestic and international locations.

Product & Content Management

• Complete required training and maintain competency in all Planetree products and services.
• Seek feedback and review evaluation data to support continuous improvement in service delivery.
• Deliver services and content with high fidelity according to internal guidelines.
• Continuously evolve and improve Planetree tools and resources to advance PCC and organizational mission.
• Contribute to the development of curricula, plans of engagement, and assessment tools to support the needs of healthcare organizations.

Business Development & Marketing

• Collaborate with sales teams as required for complex proposals, client requirements, and requests for proposals.
• Prepare presentations and speak at conferences to represent Planetree and its services as required.
• Contribute to Planetree thought leadership through webinars, case studies, outreach.

Teamwork & Culture

• Live and uphold the Planetree Mission, Vision, and Values in all interactions with colleagues, partners, and clients.
• Be a reliable, kind colleague and partner in delivering high-quality programs and services to advance Planetree's mission.
• Demonstrate and convey compassion and empathy, partnership and collaboration and humility and openness.
• Be willing to give and receive constructive, just-in-time feedback.
• Contribute to Planetree's organizational learning and development by bringing field experiences and insights back to the team to drive innovation.
• Complete mandatory training as required.

Data & Billing

• Manage and update all client information in Salesforce.
• Track billable hours for client work to maintain accurate invoicing.
• Ensure minimum billing targets are achieved based on client delivery obligations.
• Manage budgets and contract spend-down for client engagements and conduct follow-up on accounts receivable as required with the Finance team.

Critical Skills

• Direct, hands-on experience implementing PCC or related practices or improvement programs within a complex healthcare organization.
• Demonstrated interest in driving positive change in healthcare.
• Comfortable engaging in professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures.
• Able to manage multiple projects with competing priorities and timelines and deliver high-caliber work on time and budget.
• Flexible and able to adapt to various situations and conditions.

Minimum Competencies

Performance Evaluation

Performance objectives will be established at the beginning of the team member's period of employment. These objectives will be discussed and agreed with the team member's direct line manager. This will form the team members' Development & Performance Plan for the year.

Performance will be evaluated by:

• Feedback on work achievements and issues through ongoing discussions and performance evaluations
• Periodic external member/partner feedback on services provided
• Performance indicators for systems relating to the delivery of Planetree products and services
• Performance indicators for critical areas of responsibility

Diversity Statement

Planetree is a non-profit 501 (c) 3 organization. We work in over 35 countries and value diversity in our work and workplace. In our work, we promote respect, inclusion, and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race, religion, creed, or orientation to join our mission-driven team.

Additional Information

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Planetree, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetree's employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice Planetree will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions