Sentimental Value Streaming Jobs in Usa

Parkview Regional Medical Center (PRMC) is accepting applications for a clinical pharmacy specialist in neonatal intensive care.

Position Details: The clinical specialist will join an on-site faculty member to provide direct patient care in the Parkview Women’s and Children’s Hospital.

In preparation for pediatric service line growth and changes, continued pharmacy expertise is needed in this area.

Currently this location is undergoing many facility updates (room renewal, expansion, and technology updates) along with an expansion of care for pediatric gastroenterology, endocrinology, cardiology, and hematology/oncology specialist services.

Parkview Health has been a collaborator partner with Cincinnati Children’s for overall a decade to improve the health and outcomes for children in our region.

This collaboration is now enhancing to bring neurosurgery, rheumatology, and drug-resistant epilepsy consultation services with telehealth clinics with world-class providers.

As part of an established pediatric pharmacy program, this specialist will benefit from close relationships with physicians and other care providers in both the inpatient and outpatient pediatric settings.

Parkview Health has provided specialty pharmacy services in pediatrics for over 25 years and are continually being asked to expand into additional responsibilities.

This role will have a targeted role in the level III neonatal intensive care unit with additional coverage of other pediatrics areas for weekend pediatrics coverage.

The role is a full-time, 1.0 FTE in the NICU with every 4th weekend for pediatric staffing to provide advanced and uninterrupted levels of care to this patient population .

This pharmacist will participate in collaborative rounding and consult management daily, weekly disposition rounds, pharmacy-based projects, multidisciplinary committees, and will precept student pharmacists and pharmacy residents.

Benefits associated with this position include paid time off, annual volunteer time off, and quarterly Compt Lifestyle benefits to be used for personal well-being needs.

Relocation costs provided.

Salary and sign-on bonus are negotiable.

More about Parkview Health & Parkview Pharmacy: Parkview Health’s world-class clinical teams are dedicated to providing the highest levels of compassionate care.

In turn, we are committed to equipping them with state-of-the-art technology and facilities.

Parkview strives to be a partner with civic leaders on the frontlines of safety, wellness, and prevention.

And, because we are the region's only not-for-profit health system, you can be sure of the most important thing of all our patients come first.

Parkview Health consists of 14 hospital facilities, 2 free-standing Surgery Centers, a free-standing emergency department, and over 900 employed providers
- all on the Epic © platform.

Parkview Regional Medical Center (PRMC), a member of Parkview Health, is a major regional medical center located in Fort Wayne.

It provides comprehensive medical services to patients in northeastern Indiana, northwestern Ohio, and southern Michigan.

PRMC is a tertiary medical center currently with 544 beds (all private) and is a Level II Adult and Pediatric Trauma Center.

In addition to the medical and surgical populations, it also has specialty centers for stroke, cardiology, orthopedics, and oncology.

The Women’s and Children’s Hospital sits on the PRMC campus and houses a 41-bed Level III NICU, a dedicated and comfortable family birthing center, and pediatrics care.

Parkview Pharmacy has provided advanced pharmacy services in a variety of areas for decades.

Parkview offers a progressive pharmaceutical care environment in a variety of practice settings.

Inpatient services include extensive interdisciplinary rounding, graduate medical education engagement, and surgical/critical care and oncology satellite pharmacies.

We have also had tremendous growth in ambulatory pharmaceutical care including primary care, hospital-based clinics, specialty clinics, multiple retail pharmacies, and a specialty pharmacy.

Parkview Pharmacy leadership includes a team with dedication to each facility and service type, including Inpatient and Ambulatory Clinical Services, Distribution Services Managers for Parkview Regional Medical Center and Parkview Hospital, Oncology Manager, and Retail & Specialty Managers.

Additionally, there are supervisors in each area to help support daily needs and department projects in conjunction with lead pharmacists and lead technicians.

Parkview pharmacy is an early adopter of and a best-practice site for integrated technologies, including Epic©, Pyxis® MedStations™, Pyxis® CII Safe™, BD CatoTM, Parata ATPTM, Tecsys inventory management and vertical carousels, a centralized acute care pharmacy distribution center, smart intravenous infusion systems, and Baxa EM 2400™ TPN compounder.

Awards & Recognition: In 2025 , all five Parkview Family Birthing Centers in Indiana were honored with the INspire Hospital of Distinction award.

Parkview Regional Medical Center received the INspire Category of Excellence .

In late 2024 , Parkview Health ranked No.

7 overall on Newsweek’s list of the Top 200 Most Loved Workplaces nationwide.

In November 2024 , all six eligible Parkview hospitals received “A” grades for Hospital Safety Grades by The Leapfrog Group , a national nonprofit focused on patient safety in hospitals and ambulatory surgery centers.

Parkview was named to the CHIME Most Wired list for the 11th consecutive year in October 2024 .

In the 2024 survey, Parkview was certified at Level 9, the second-highest rating, in both acute and ambulatory care categories.

In September 2024 , Parkview Health was named the No.

3 nonprofit, No.

18 in North America and for the first time, ranked No.

19 globally by Inspiring Workplaces Group for our culture.

In September 2024 , Parkview Health was named NRC Health Excellence in Patient Experience Award winner across medium size health systems, for the second consecutive year.

In July 2024 , Parkview was ranked No.

1 by Epic for planned downtime In the fall of 2024 , PRMC recognized by US News and World Report as No.

4 Indiana Hospital, “High Performing” in seven categories.

In September 2024 , Parkview Health was named to Newsweek’s list of Top 100 Most Loved Workplaces, for the second consecutive year, recognized in five additional categories aside from outstanding employee sentiment and satisfaction.

In August 2024 , Parkview was named to the Forbes list of America’s Best-in-State Employers, for the third consecutive year.

In 2024 , the ECMO team received the Gold Level Center of Excellence Award from the Extracorporeal Life Support Organization (ELSO).

In July 2024 , PRMC received multiple American Heart Association “Get with the Guidelines® Gold Plus” awards, recognizing the hospital for excellent atrial fibrillation (AFib), stroke and Type 2 diabetes care.

In April 2024 , Parkview Health was selected to Becker’s Hospital Review’s 150 Top Places to Work in Healthcare list.

In March 2024 , Parkview received Stage 7 Validation awards from the Healthcare Information and Management Systems Society (HIMSS), a globally recognized adviser in health information technology.

Parkview Regional Medical Center (PRMC) was named as one of the best community hospitals for cardiovascular care in the 2024 50 Top Cardiovascular Hospitals list compiled and published by Fortune/PINC AI in February 2024 .

Position Qualifications: Candidates must possess a pharmacy degree from an ACPE-accredited institution and have completed a PGY1 pharmacy residency.

A PGY2 residency in Pediatrics or equivalent experience is required.

Pharmacy licensure or eligibility in Indiana is required.

Candidates must have a high level of clinical practice skills, enthusiasm for teaching, and the interpersonal skills needed to interact effectively with students, health professionals, and patients Applications: Official applications can be submitted online at .

Two letters of reference should be sent to Jamie Gaul, PharmD, Clinical Pharmacy Manager, 11109 Parkview Plaza Drive, Fort Wayne, IN 46845 or .

Change a Life Today.

Yours.

Choose Parkview.

PI668a0e3c5

Digital Analytics Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Analytics Manager on our Scientific Publication team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

This role applies digital analytics to JAMA Network's social
media and communications strategy, independently managing complex tasks and
workflows, and delivering insights that enhance engagement and visibility. This
role drives innovation by proposing and implementing new approaches, and by
researching and recommending emerging analytics tools that align with JAMA Network's business goals. The role is responsible for
delivering quantifiable impact, improving operational efficiency, and
continuously optimizing audience engagement.

RESPONSIBILITIES:

• Apply analytics and data intelligence approaches to identify predictive insights and trend forecasts that inform content planning, audience targeting, and continuous performance optimization.
• Propose and implement innovative methods, including AI tools, automation, and advanced dashboards, to enhance social media workflows, operational efficiency, and content lifecycle management.
• Document and maintain scalable workflows, automation protocols, and system integrations to support long-term growth.
• Research, evaluate, and recommend new platforms or tools to ensure JAMA and the JAMA Network remain at the forefront of data-driven communications.
• Translate analytics findings into actionable recommendations for posting cadence, platform usage, and engagement tactics.
• Partner with the digital analytics team to monitor, analyze, and report on social media and news media performance across all key platforms.
• Conduct competitive benchmarking and social listening to identify emerging opportunities and inform proactive content and global engagement strategies.

• Partner with the Manager in scheduling and distributing editorial content across JAMA Network's social media platforms, aligning with audience behavior and engagement trends.
• Design and produce compelling, high-quality social media content, ensuring consistency with brand identity and audience expectations.
• Continuously monitor emerging social media platforms, tools, and trends, both domestically and internationally, to proactively identify opportunities for innovation and audience expansion.

• Collaborate with the communications team to amplify global earned media coverage of JAMA Network journals across digital platforms, including integration into content calendars.
• Monitor media coverage and sentiment using digital monitoring tools and compile regular reports to assess reach, tone, and impact.
• Track and analyze media engagement metrics to evaluate campaign effectiveness and inform future outreach efforts.
• Leverage intelligence insights to identify emerging trends and international developments that may influence public perception, media narratives, or communications planning.

REQUIREMENTS:

1. Bachelor's degree required.

2. 5+ years of experience in social media, marketing, or communications, with strong knowledge of platform best practices.

3. 3+ years of experience in applying data analytics to communication work, including working knowledge of SQL (relational databases, Pivot Tables), and experience with dashboard development (e.g., GA4, Looker Studio, Tableau).

4. 2+ years of hands-on experience with automation tools and workflows, with the ability to support implementation of AI-driven solutions.

5. Strong analytical and problem-solving skills, with the ability to manage complex tasks, prioritize effectively, and continuously optimize processes.

6. Proven ability to translate data into actionable recommendations for communication planning.

7. Excellent written and verbal communication, combined with strong teamwork skills, for effective cross-functional collaboration.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680.00 - $113,526.00. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Where creativity meets craftsmanship — design brilliance under the Florida sun in Boynton Beach!

We’re growing, we’re hiring, and we’re inviting talented makers to join our vibrant, hands-on team.

At , we create stunning engagement rings and fine jewelry that help people celebrate love with beauty, care, and sparkle.

Ready to trade the ordinary for something extraordinary? Let’s make brilliance together.

Compensation & Details

• Pay: $25–$30/hr (based on experience)
• Schedule: Full-time, Monday–Friday (Day Shift)
• Benefits: 401(k), health & dental insurance, employee discounts, paid time off, bonus opportunities
• Location: On-site at our workshop in Boynton Beach, FL

What You’ll Be Doing

• Stone & Diamond Setting: Bring jewelry to life by securely placing precious gems
• Polishing & Finishing: Make each piece shine like it’s ready for the red carpet
• Repairs & Sizing: Restore sentimental treasures to perfection
• Rhodium Plating: Add that perfect final touch of elegance
• Quality Control: Nothing leaves the bench unless it’s flawless

What We’re Looking For

• Proven experience in stone setting, polishing, resizing, and jewelry repair
• Skilled in working with various precious metals
• Detail-oriented, reliable, and proud of delivering exceptional quality
• Strong work ethic, teamwork mindset, and a love for craftsmanship

Why You’ll Love Working Here

• A Legacy of Brilliance: Over 35 years of success in the jewelry industry
• Hands-On & Creative: If you love working with fine details, this is your kind of job
• Growth & Stability: While traditional jewelers struggle, we keep expanding
• Team of Experts: Learn from experienced jewelers and hone your skills
• Customer Love: 3,000+ five-star reviews on Trustpilot

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

• Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
• Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
• Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
• Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
• Escalate any concerns or issues to the appropriate manager / supervisor when required
• Assist in documenting operational processes
• Assist in creating customer response templates
• Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
• Support efforts to improve the process and function of the department

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Senior Manager of Consumer Insights & Analytics

The Opportunity: Contribute To The Growth Of Your Career.

The Senior Manager of Consumer Insights will join a growing, collaborative and critical team leading key work to drive growth across the TJX portfolio of brands. The Senior Manager will be responsible for leading insights and analysis to guide brand strategies, platform development, and creative. They will also be responsible for leading our consumer panel and understanding sentiment and perceptual trends impacting the TJX business.

The successful candidate should have expertise in leading research and analytics to guide brand and experience strategies. They demonstrate strong analytics and insight generation, business sense and strategic influencing, and ability to distill sophisticated data into a simple story. They will work cross-functionally with a wide variety of partners, including Brand Marketing, Media, Senior Leaders, other Insight & Analytic Leaders in US and globally and external research partners.

Who We Are Looking For: You.

• Envision and lead consumer insights work for two key TJX brands (such as segmentation, brand strategy, brand platform creative testing, consumer journey, etc.) to influence brand strategies and executions.
• Lead team in owning key customer panel insights from longitudinal and custom panel research and own and optimize the panel capability to drive greater impact and efficiency.
• Analyze quantitative data and understand the why behind the data through qualitative findings.
• Connect the dots across various data sources to determine overall implications and leverage insights as the basis to influence strategy.
• Lead direct report and key agencies/vendors.

Qualifications

• Bachelor’s degree
• 8+ years of proven experience in consumer insights, market research or analytics, including 4+ years leading and managing insight and analytic professionals / teams
• Background in leading end to end insight generation- envisioning the right approach, leading analysis, and generating insight and action- from primary research, including significant quantitative experience
• Experience influencing across a broad array of internal and external partners including guiding and influencing brand strategy
• Naturally curious with passion for understanding customer behavior and trends, advocating for the customer, and growing in the Insights & Analytics function
• Adept at presenting complex concepts in an easy to understand and actionable way
• Attention to details and able to grasp the big picture
• Experience in leading a team to develop, analyze, synthesize, and communicate data and insights effectively
• Strong collaboration and ability to keep projects on track
• High degree of proficiency with Microsoft Office products

This position is hybrid requiring at least two days per week in the Framingham, MA office and is not open to remote.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This position has a starting salary range of $113,600.00 to $147,700.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint.

We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK’s customer experience vision.

RESPONSIBILITIES:

Customer Experience Leadership & Strategy

• Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives.
• Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth.
• Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions.
• Advance CALPAK’s DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication.
• Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more.

Team & Workflow Management

• Oversee the Assistant CX Manager, providing leadership, coaching, and development support.
• Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs.
• Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency.

Data, Reporting & Insights

• Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making.
• Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction.
• Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements.
• Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps.

CX Systems & Cross-Functional Execution

• Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities.
• Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared.
• Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey.
• Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs.

QUALIFICATIONS:

• 5+ years of experience in customer service environment.
• Gorgias, Zendesk or similar CRM experience required.
• Proficiency in Shopify or ecommerce platform experience preferred.
• Excellent written and verbal communication skills.
• Experience building, leading, and developing a team.
• Strong analytical skills and the ability to interpret and act on data insights.
• A proactive problem solver with strong troubleshooting and escalation judgment.
• Comfortable with ambiguity and able to take initiative in leading projects.
• Proven success working cross-functionally with all levels of the organization.
• Highly collaborative, driven, and passionate about elevating customer experience.
• Salary range: $80,000–$100,000 annually (annualized for a 6-month contract)

Company Description

Michael Malul is a fragrance house dedicated to crafting powerful olfactory stories that evoke emotion and capture memories. Collaborating with some of the world’s renowned perfumers, we create extraordinary scents with unparalleled staying power. By using the finest raw ingredients sourced globally, we uphold an unwavering commitment to quality. Our diverse fragrance collections celebrate perfume as a unique form of self-expression and art.

Role Description

IMH Perfume is seeking an experienced People & Culture Manager to lead our HR operations. This is a strategic and tactical role designed for an HR professional who understands the lifecycle of an employee—from the first recruiting touchpoint to long-term performance development.

You will be joining a company with established foundations. Your goal is to pick up the baton from our outgoing lead, ensuring a seamless transition for upcoming hires and professionalizing our performance and culture initiatives.

Key Responsibilities

1. Strategic Onboarding & Integration

• Finalize all compliance paperwork, including W-4, I-9, and background checks.
• Execute and refine customized onboarding plans for all new employees.
• Manage the 30/60/90-day check-in process with employees & managers, using structured questions to gauge employee sentiment and manager alignment.
• Serve as the primary guardian of the Employee Handbook and Org Chart, ensuring all policies are up to date and legally compliant.

2. Full-Cycle Recruitment & Talent Branding

• Act as a brand ambassador for IMH Perfume, managing all candidate outreach and interviews.
• Partner with leadership to draft and finalize job descriptions for all company roles.
• Oversee the entire internal recruitment process for both external & internal candidates.
• Partner with Executive Assistant on company culture events & engagement.
• Track talent metrics & provide insight & analysis to CEO & CFO on hiring status, costs, etc.
• 3. Performance Management & Employee Relations
• Facilitate the rollout of the new performance review strategy and maintain all associated notes.
• Provide expert guidance on Performance Improvement Plans (PIPs) and lead employee termination/offboarding processes with professional discretion.
• Act as the internal expert on company benefits, providing clear instructions and handling employee requests.

Required Experience & Qualifications

• 5+ years of dedicated HR experience, with a strong understanding of labor laws and compliance.
• Comfortable navigating the needs of both executive office staff and warehouse contractor teams.
• Proven experience managing an ATS (Breezy HR preferred) and LinkedIn.
• Exceptional ability to manage confidential employee files (digital and paper) and sensitive performance data.

Location: Dearborn, MI (Remote)

Employment Type: Full-Time Contract

Pay: $83-87 per hour

Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.

Responsibilities:

• Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
• Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
• Lead the development of intent classification frameworks across customer touchpoints
• Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
• Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
• Define automated and human-in-the-loop quality scoring models
• Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success

Requirements:

• Bachelor's Degree
• 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
• Agile Software Development
• Artificial Intelligence & Expert Systems
• Business Strategy

Preferred:

• Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
• Conversational platforms (chat, SMS, voice IVR)
• Experience with enterprise SaaS platforms and API-driven architectures
• Proven ability to define metrics frameworks and performance dashboards
• Strong analytical mindset and ability to work with data scientists and engineers

• Strategic Planning and Execution:
• Develop and implement comprehensive social media strategies that align with the overall marketing and communication goals of The Guthrie Clinic (TGC). This includes setting measurable objectives, identifying target audiences, and selecting appropriate social media platforms
• Content Creation and Management:
• Lead the creation of high-quality, engaging, and relevant content for various social media platforms. This includes writing, editing, and curating content, as well as overseeing the production of multimedia content such as videos, infographics, and podcasts
• Analytics and Reporting:
• Utilize advanced analytics tools to track and measure the performance of social media campaigns. Provide regular reports and insights to senior management, highlighting key metrics, trends, and areas for improvement
• Crisis Management:
• Develop and implement crisis communication plans for social media. This includes monitoring for potential issues, responding to negative feedback, and managing the organization's online reputation during crises
• Collaboration and Leadership:
• Work closely with cross-functional teams, including marketing, public relations, customer service, and IT, to ensure cohesive and integrated social media efforts. Provide leadership and mentorship to junior team members and other departments involved in social media activities
• Innovation and Trend Analysis:
• Stay updated with the latest trends, tools, and best practices in social media. Identify and recommend new opportunities for TGC to engage with its audience and enhance its social media presence
• Community Engagement:
• Foster and manage relationships with key influencers, partners, and stakeholders. Engage with the online community by responding to comments, messages, and inquiries in a timely and professional manner
• Training and Development:
• Conduct training sessions and workshops for staff on social media best practices, tools, and strategies. Promote a culture of continuous learning and improvement within the organization
• Budget Management:
• Develop and manage the social media budget, ensuring efficient allocation of resources and maximizing return on investment
• Compliance and Governance:
• Ensure all social media activities comply with relevant laws, regulations, and organizational policies.
  
  

• Become an advocate for The Guthrie Clinic in social media spaces, engaging in dialogues and answering questions where appropriate
• Coordinate the strategic development of tools for online community building with our patients; participate in evaluation of solutions to help develop The Guthrie Clinic’s online communities
• Establishes and maintains rapport and credibility with constituents at all levels across the enterprise