Sentimental Value Streaming Jobs in Usa

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint.

We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK’s customer experience vision.

RESPONSIBILITIES:

Customer Experience Leadership & Strategy

• Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives.
• Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth.
• Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions.
• Advance CALPAK’s DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication.
• Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more.

Team & Workflow Management

• Oversee the Assistant CX Manager, providing leadership, coaching, and development support.
• Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs.
• Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency.

Data, Reporting & Insights

• Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making.
• Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction.
• Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements.
• Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps.

CX Systems & Cross-Functional Execution

• Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities.
• Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared.
• Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey.
• Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs.

QUALIFICATIONS:

• 5+ years of experience in customer service environment.
• Gorgias, Zendesk or similar CRM experience required.
• Proficiency in Shopify or ecommerce platform experience preferred.
• Excellent written and verbal communication skills.
• Experience building, leading, and developing a team.
• Strong analytical skills and the ability to interpret and act on data insights.
• A proactive problem solver with strong troubleshooting and escalation judgment.
• Comfortable with ambiguity and able to take initiative in leading projects.
• Proven success working cross-functionally with all levels of the organization.
• Highly collaborative, driven, and passionate about elevating customer experience.
• Salary range: $80,000–$100,000 annually (annualized for a 6-month contract)

Company Description

Michael Malul is a fragrance house dedicated to crafting powerful olfactory stories that evoke emotion and capture memories. Collaborating with some of the world’s renowned perfumers, we create extraordinary scents with unparalleled staying power. By using the finest raw ingredients sourced globally, we uphold an unwavering commitment to quality. Our diverse fragrance collections celebrate perfume as a unique form of self-expression and art.

Role Description

IMH Perfume is seeking an experienced People & Culture Manager to lead our HR operations. This is a strategic and tactical role designed for an HR professional who understands the lifecycle of an employee—from the first recruiting touchpoint to long-term performance development.

You will be joining a company with established foundations. Your goal is to pick up the baton from our outgoing lead, ensuring a seamless transition for upcoming hires and professionalizing our performance and culture initiatives.

Key Responsibilities

1. Strategic Onboarding & Integration

• Finalize all compliance paperwork, including W-4, I-9, and background checks.
• Execute and refine customized onboarding plans for all new employees.
• Manage the 30/60/90-day check-in process with employees & managers, using structured questions to gauge employee sentiment and manager alignment.
• Serve as the primary guardian of the Employee Handbook and Org Chart, ensuring all policies are up to date and legally compliant.

2. Full-Cycle Recruitment & Talent Branding

• Act as a brand ambassador for IMH Perfume, managing all candidate outreach and interviews.
• Partner with leadership to draft and finalize job descriptions for all company roles.
• Oversee the entire internal recruitment process for both external & internal candidates.
• Partner with Executive Assistant on company culture events & engagement.
• Track talent metrics & provide insight & analysis to CEO & CFO on hiring status, costs, etc.
• 3. Performance Management & Employee Relations
• Facilitate the rollout of the new performance review strategy and maintain all associated notes.
• Provide expert guidance on Performance Improvement Plans (PIPs) and lead employee termination/offboarding processes with professional discretion.
• Act as the internal expert on company benefits, providing clear instructions and handling employee requests.

Required Experience & Qualifications

• 5+ years of dedicated HR experience, with a strong understanding of labor laws and compliance.
• Comfortable navigating the needs of both executive office staff and warehouse contractor teams.
• Proven experience managing an ATS (Breezy HR preferred) and LinkedIn.
• Exceptional ability to manage confidential employee files (digital and paper) and sensitive performance data.

Location: Dearborn, MI (Remote)

Employment Type: Full-Time Contract

Pay: $83-87 per hour

Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.

Responsibilities:

• Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
• Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
• Lead the development of intent classification frameworks across customer touchpoints
• Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
• Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
• Define automated and human-in-the-loop quality scoring models
• Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success

Requirements:

• Bachelor's Degree
• 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
• Agile Software Development
• Artificial Intelligence & Expert Systems
• Business Strategy

Preferred:

• Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
• Conversational platforms (chat, SMS, voice IVR)
• Experience with enterprise SaaS platforms and API-driven architectures
• Proven ability to define metrics frameworks and performance dashboards
• Strong analytical mindset and ability to work with data scientists and engineers

We’re looking for one of our first founding Senior Sales Development Representatives to help build the GTM process and grow from seed to Series A and beyond, backed by world-class investors in travel, AI, and SaaS. Working directly with Besty's Head of Sales and hiring manager, Edward Shorter: Besty:

Besty AI sets up in just 5 minutes for any portfolio size, from 5 to 1000+ properties. Help streamline guest communication, increase revenue, and automate operations. Our unified inbox connects SMS, WhatsApp, and email in one place, while AI-driven messaging handles guest interactions with a natural, human-like touch. We offer one-click upsells for gap nights, early check-ins, and custom add-ons, all with automatic payment processing and calendar updates. Our AI voice receptionist captures more bookings over the phone, and our reservation copilot lets you instantly check rates and availability across your portfolio. Besty also includes smart review requests, AI-powered task detection, sentiment analysis, real-time translations, and detailed analytics to improve response times and maximize ROI.

With a native iOS/Android app and a self-learning system that gets smarter with every interaction, Besty makes managing short-term rentals easier than ever. Choose full autopilot for 24/7 automated responses or maintain control with draft mode, where AI responses await your approval. We're proud to serve over 10,000+ properties worldwide.

What’s in it for you?

• Equity, competitive salary, and commission

• Growth opportunity into a leadership role

• Travel opportunities to global conferences to represent Besty

• Join an elite sales team in a high-growth environment

• Be part of a fast-growing startup (we've doubled in the last 6 months and are among the top quartile of the fastest growing startups on ChartMogul based on 3,000+ companies' Stripe subscription data)

• High-energy team, great culture, and an opportunity to be an early hire in a company scaling fast

About the Role:

• Highly motivated individuals with ambition to grow into an AE role quickly

• Proficiency in multiple languages is a plus

• Experience in the short-term rental space is a bonus but not required

Personal Characteristics

Other traits we desire in this candidate include:

• A natural leader who can influence and inspire others.
• Entrepreneurial with a high level of energy, dedication, and an unrelenting drive to succeed and win.

This is a sales job. Don't just apply to the role... send a personal message, follow up, use a multi-threaded approach. Stand out.

• Strategic Planning and Execution:
• Develop and implement comprehensive social media strategies that align with the overall marketing and communication goals of The Guthrie Clinic (TGC). This includes setting measurable objectives, identifying target audiences, and selecting appropriate social media platforms
• Content Creation and Management:
• Lead the creation of high-quality, engaging, and relevant content for various social media platforms. This includes writing, editing, and curating content, as well as overseeing the production of multimedia content such as videos, infographics, and podcasts
• Analytics and Reporting:
• Utilize advanced analytics tools to track and measure the performance of social media campaigns. Provide regular reports and insights to senior management, highlighting key metrics, trends, and areas for improvement
• Crisis Management:
• Develop and implement crisis communication plans for social media. This includes monitoring for potential issues, responding to negative feedback, and managing the organization's online reputation during crises
• Collaboration and Leadership:
• Work closely with cross-functional teams, including marketing, public relations, customer service, and IT, to ensure cohesive and integrated social media efforts. Provide leadership and mentorship to junior team members and other departments involved in social media activities
• Innovation and Trend Analysis:
• Stay updated with the latest trends, tools, and best practices in social media. Identify and recommend new opportunities for TGC to engage with its audience and enhance its social media presence
• Community Engagement:
• Foster and manage relationships with key influencers, partners, and stakeholders. Engage with the online community by responding to comments, messages, and inquiries in a timely and professional manner
• Training and Development:
• Conduct training sessions and workshops for staff on social media best practices, tools, and strategies. Promote a culture of continuous learning and improvement within the organization
• Budget Management:
• Develop and manage the social media budget, ensuring efficient allocation of resources and maximizing return on investment
• Compliance and Governance:
• Ensure all social media activities comply with relevant laws, regulations, and organizational policies.
  
  

• Become an advocate for The Guthrie Clinic in social media spaces, engaging in dialogues and answering questions where appropriate
• Coordinate the strategic development of tools for online community building with our patients; participate in evaluation of solutions to help develop The Guthrie Clinic’s online communities
• Establishes and maintains rapport and credibility with constituents at all levels across the enterprise
  
  

Headquartered in Farmington Hills, Michigan, RHP Properties is the nation's largest private owner and operator of manufactured home communities. With more than 375 communities throughout 30 states, we continue to expand our footprint to provide accessible and affordable housing across the country. All of this would not be possible without the energy and drive of our talented team! We invest in our employees, with regular training, opportunities for advancement, and team events to bring everyone together.

We are seeking a creative, organized, and highly accountable Social Media Manager to elevate our brand, tell the story of our communities, and support key business priorities, including occupancy, reputation, resident engagement, and recruiting.

This role will own the day-to-day strategy and execution across RHP’s social channels, while partnering closely with onsite community teams, operations leadership, leasing, and HR to capture and promote real stories, including: community improvements, resident life, home availability, team culture, and the impact of reinvesting in our properties. The ideal candidate understands how to create content that feels authentic, drives engagement, and supports business outcomes in a decentralized, fast-moving environment.

In this position, you will:

Content Strategy & Planning

• Develop and execute a social media strategy aligned with company goals (occupancy, resident satisfaction, reputation management, recruiting, and brand awareness).
• Create monthly content calendars for corporate channels and community pages.
• Identify content opportunities around community amenities, events, resident spotlights, employee features, home listings, and reinvestment/capital improvements.
• Maintain brand consistency across all platforms and locations.

Content Creation

• Create engaging content using photos, videos, reels, stories, and short-form content.
• Film and edit content onsite (or through onsite staff submissions) including tours, event highlights, testimonials, and “day in the life” style content.
• Produce high-quality, on-brand graphics and templates for community-level use.

Community & Reputation Engagement

• Monitor and respond to DMs, comments, and messages in a professional, timely manner.
• Coordinate with operations teams to escalate resident concerns or urgent issues appropriately.
• Support reputation initiatives by encouraging reviews and highlighting positive resident experiences.
• Help guide community teams on best practices for customer-friendly online engagement.

Paid Social & Campaign Support

• Assist in launching and managing paid social campaigns for leasing, home sales, and job recruitment.
• Coordinate with leasing teams to create promotional content for available homes, move-in specials, and seasonal campaigns.
• Support lead-focused funnel initiatives when needed (clicks, forms, calls).
• Track performance and adjust campaigns to improve engagement and results.

Collaboration & Internal Communication

• Build strong relationships with Community Managers to source content, promote events, highlight improvements, and capture success stories.
• Partner with Human Resources on recruiting campaigns and employer-brand content that reflects RHP culture.
• Work with marketing and leadership teams to align messaging with company priorities, announcements, and milestones.
• Provide simple content capture guidance for onsite teams (what to shoot, how to submit, what works best).

Analytics & Reporting

• Track and report key metrics (reach, engagement, clicks, lead volume, sentiment).
• Provide monthly reporting with insights, trends, and recommendations.
• Monitor competitor activity and emerging social trends relevant to housing, property management, and recruiting.
• Use performance data to refine and optimize content strategy.
• Perform other duties as assigned.

Job Requirements:

• Bachelor’s Degree in Marketing or related field, or satisfactory combination of formal education and relevant work experience, required.
• 2+ years of social media management experience (multi-location or multi-brand experience strongly preferred).
• Experience managing platforms such as Facebook (corporate + community pages), Instagram, TikTok, LinkedIn (corporate brand + recruiting), YouTube Shorts (preferred), and Google Business Profiles (as needed for reputation support).
• Demonstrated ability to create engaging content (video + photo + editing).
• Experience with social scheduling and analytics tools.
• Strong writing and storytelling ability with a consistent brand voice and attention to detail.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Comfortable collaborating with onsite teams and capturing content in real community settings.
• Graphic design and video editing skills using Canva, Adobe Suite, CapCut, etc., preferred.
• Experience running paid social campaigns and optimizing for leads/results, preferred.
• Basic knowledge of SEO, Google Business Profiles, and online reputation management, preferred.
• Bilingual in English and Spanish, preferred.

We are Proud to Provide the following:

• Access to benefits including medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance
• Generous Paid Time Off and holidays
• Flexible spending account
• 401k with company match

Location: Sanford, FL (100% Onsite)

Company Overview: Confidential ($600M+ Revenue | 2,000+ Employees)

THE OPPORTUNITY

We are seeking a visionary Call Center Operations Manager & Customer Support Leader to lead a high-stakes transformation of our customer support ecosystem. This is not a "maintenance" role; you will be the architect of a modernized, data-driven hub, transitioning our operations through advanced technology integration (including AI) and strategic change management.

Reporting to executive leadership, you will oversee a team of 25+ agents and support staff, handling 12,000 monthly interactions, with the primary goal of elevating the customer journey into a competitive advantage.

CORE RESPONSIBILITIES

Strategic Transformation & Innovation

• Modernization Roadmap: Design and execute a comprehensive strategic plan to transition the center into a proactive, analytics-driven service hub.
• Tech Stack Evolution: Spearhead the deployment of AI-powered tools for sentiment analysis, intelligent routing, and self-service automation.
• Change Management: Lead the cultural and operational shift required to adopt new workflows, ensuring alignment across all levels of the organization.

Operational Excellence

• Performance Engineering: Define and exceed KPIs including FCR, CSAT, NPS, and AHT while maintaining strict SLA adherence.
• Workforce Optimization: Implement sophisticated workforce management (WFM) strategies to ensure optimal staffing and scalability.
• Voice of the Customer (VoC): Collaborate with Sales, Marketing, and Field Ops to ensure a unified customer journey and provide actionable insights back to the business.

Leadership & Mentorship

• Team Development: Directly supervise and mentor 2 Supervisors and a growing team of 25+ agents.
• Culture Building: Foster a high-performance, accountable, and inclusive environment that prioritizes professional growth and excellence.

QUALIFICATIONS

• Experience: 7+ years of progressive leadership in call center or customer support environments, specifically within service-based industries.
• Technical Acumen: Proven success implementing CRM, IVR, and Omnichannel platforms. Specific experience with AI/Machine Learning applications in a support context is highly preferred.
• Analytical Rigor: Advanced ability to interpret complex data sets and translate them into executive-level dashboards and actionable business intelligence.
• Education: Bachelor’s degree in Business or Operations required; MBA or relevant technical certifications are a plus.
• Presence: Ability to work 100% onsite in Sanford, FL, and lead with a high-energy, visible presence.

Why Join Us?

This role offers the rare opportunity to "own" the transformation of a massive operational footprint. You will have the resources of a $600M organization with the mandate to innovate and disrupt the status quo.

The Company is an Equal Opportunity Employer. Specific company details will be shared with qualified candidates during the initial screening process.

Company Description

Mojobreak, founded over a decade ago by two passionate sports card enthusiasts, revolutionized the trading card industry by introducing live streaming "breaks." Based on their love for sports cards, Dan and Doug built a business that brought excitement and energy to opening new packs and cases of cards on camera, creating connections and memorable experiences for collectors. Today, continues to thrive with the same enthusiasm, delivering the thrill of discovering rare, one-of-a-kind cards to collectors around the world.

Role Description

We are seeking a dynamic and enthusiastic Live Sports Card Breaker to host live-streamed sports card breaks during night and weekend shifts. This role involves opening boxes and packs of sports cards (NFL, NBA, MLB, and more) on camera, showcasing the cards to an online audience, and driving sales through engaging presentation and interaction. With a strong performance, this position offers the potential to earn a six-figure income through a combination of base pay and bonuses tied to break sales.

Qualifications

• Passion for Sports Cards: Deep knowledge of sports or TCG (NFL, NBA, MLB, etc.) and the sports card hobby, with a willingness to continuously learn about new products and market trends.
• On-Camera Comfort: Confidence and charisma in front of a live audience of 50–150 viewers, with strong presentation and improvisational skills.
• Availability: Ability to work consistently on-site nights and weekends (e.g., 6:00 PM – 2:00 AM PDT), with flexibility for additional hours during high-demand periods.
• Entertainment Skills: High energy, authenticity, and the ability to adapt to a fast-paced, ever-changing environment.
• Technical Proficiency: Familiarity with live-streaming platforms and basic equipment (camera, lighting, microphone); personal streaming setup required if working remotely.
• Organizational Skills: Attention to detail in handling cards, tracking inventory, and fulfilling customer orders.
• Team Player: Collaborative attitude with a focus on enhancing the Mojobreak community and customer experience.

Responsibilities

• Host Live Breaks: Conduct live sports card breaks on platforms like , YouTube, or other streaming services, typically during night hours (6:00 PM – 2:00 AM PDT) and weekends, delivering an entertaining and professional experience.
• Engage the Audience: Interact with viewers in real-time via chat, answering questions, bantering, and building excitement around each reveal.
• Showcase Products: Present sports cards with enthusiasm and knowledge, highlighting key players, rare hits, and collectible value to drive interest and sales.
• Drive Sales: Promote available break spots and products, contributing to revenue goals with the potential to earn commissions on successful sales.
• Stay Informed: Keep up-to-date with sports trends, player performances, card values, and industry releases to provide informed commentary and enhance the viewer experience.
• Card Handling: Sort, sleeve, and organize cards during and after breaks to ensure accurate distribution to customers.
• Team Collaboration: Work closely with the Mojobreak team to coordinate break schedules, manage inventory, and maintain a seamless operation.

Compensation & Benefits

• Base Pay: $20–$25 per hour, depending on experience.
• Performance Bonuses: Additional earnings based on break popularity and customer engagement.
• Perks: Health insurance, access to exclusive sports card products, a fun and passionate team environment, and the chance to turn your hobby into a career. Meet athletes and go to sporting/card events.

Job Type: Full-time

Work Location: In person in Santa Clara, CA

Job Title – Lead Data Engineer

Please note this role is not able to offer visa transfer or sponsorship now or in the future

About the role

As a Lead Data Engineer, you will make an impact by designing, building, and operating scalable, cloud‑native data platforms supporting batch and streaming use cases, with strong focus on governance, performance, and reliability. You will be a valued member of the Data Engineering team and work collaboratively with cross‑functional engineering, cloud, and architecture stakeholders.

In this role, you will:

• Design, build, and operate scalable cloud‑native data platforms supporting batch and streaming workloads with strong governance, performance, and reliability.
• Develop and operate data systems on AWS, Azure, and GCP, designing cloud‑native, scalable, and cost‑efficient data solutions.
• Build modern data architectures including data lakes, data lakehouses, and data hubs, with strong understanding of ingestion patterns, data governance, data modeling, observability, and platform best practices.
• Develop data ingestion and collection pipelines using Kafka and AWS Glue; work with modern storage formats such as Apache Iceberg and Parquet.
• Design and develop real‑time streaming pipelines using Kafka, Flink, or similar streaming frameworks, with understanding of event‑driven architectures and low‑latency data processing.
• Perform data transformation and modeling using SQL‑based frameworks and orchestration tools such as dbt, AWS Glue, and Airflow, including Slowly Changing Dimensions (SCD) and schema evolution.
• Use Apache Spark extensively for large‑scale data transformations across batch and streaming workloads.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 4 days a week in a client or Cognizant office in Atlanta, GA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Hands‑on experience developing and operating data systems on AWS, Azure, and GCP.
• Proven ability to design cloud‑native, scalable, and cost‑efficient data solutions.
• Experience building data lakes, data lakehouses, and data hubs with strong understanding of ingestion patterns, governance, modeling, observability, and platform best practices.
• Expertise in data ingestion and collection using Kafka and AWS Glue, with experience in Apache Iceberg and Parquet.
• Strong experience designing and developing real‑time streaming pipelines using Kafka, Flink, or similar streaming frameworks.
• Deep expertise in data transformation and modeling using SQL‑based frameworks and orchestration tools including dbt, AWS Glue, and Airflow, with knowledge of SCD and schema evolution.
• Extensive experience using Apache Spark for large‑scale batch and streaming data transformations.

These will help you stand out

• Experience with event‑driven architectures and low‑latency data processing.
• Strong understanding of schema evolution, SCD modeling, and modern data modeling concepts.
• Experience with Apache Iceberg, Parquet, and modern ingestion/storage patterns.
• Strong knowledge of observability, governance, and platform best practices.
• Ability to partner effectively with cloud, architecture, and engineering teams.

Salary and Other Compensation:

Applications will be accepted until March 17, 2025.

The annual salary for this position is between $81,000 - $135,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

EVP, Head of Operations, Planning, and Execution

Lion Forge Entertainment

A Growth-Stage Entertainment & IP Development and Production Company

Reports To: President & Chief Content Officer, CEO, and Board of Directors

Location: West Los Angeles, CA (or as applicable)

The Opportunity

Lion Forge Entertainment (LFE) is a scaling entertainment studio and IP platform company focused on building enduring franchises across film, television, animation, digital media, consumer products, and emerging formats.  LFE is a portfolio company of Polarity, an entertainment holding company, and Harbourview Equity Partners. As the Company enters its next phase of growth, it seeks an EVP, Head of Operations, to oversee operations and support amplified production and development, diversified revenue streams, and disciplined capital deployment.

Role Overview

The EVP will enhance and lead the Company’s enterprise infrastructure during a period of accelerated expansion. This includes implementing scalable systems, strengthening talent and organizational architecture, instilling financial discipline, and driving cross-functional alignment across development, production, distribution, licensing, and related business lines.  As LFE is a lean team, this role requires someone who can both negotiate sophisticated entertainment deals and manage day–to–day operational execution.

The ideal candidate is an industry forward-thinking leader who combines deep Hollywood operating experience and business affairs with an entrepreneurial mindset. They are comfortable building and refining processes in real time, anticipate shifts in the media landscape, and proactively position the organization to compete in a rapidly evolving content ecosystem.  This executive brings both structural discipline and innovative thinking, enabling creative ambition to translate into durable enterprise value.

Core Responsibilities

Enterprise Building & Scale

·       Augment and implement the Company’s operating infrastructure to support multi-project and multi-platform growth.

·       Enhance internal reporting systems and KPIs to drive accountability and performance visibility.

·       Lead cross-functional integrations including new business lines, acquisitions, or partnerships if/when added.

·       Develop business plans to support new opportunities (Verticals, YouTube, etc.) including financial analysis, opportunity scoping, etc.

Financial Strategy & Capital Stewardship

·       Partner with Polarity CFO to oversee finance, including budgeting, forecasting, cash flow planning, and capital allocation. 

·       Implement disciplined greenlight processes and reporting frameworks.

·       Partner with leadership and the Board on financing structures, investor engagement, and long-range capital strategy.

Business Affairs & Deal Making

·       Oversee business affairs, deal structures and strategy in concert with company leadership and the board.

·       Lead deal negotiations with studios, networks, and streaming platforms with Polarity team as partners

·       “Quarterback” the coms and momentum on deals internally.

·       Structure project financing including equity, co-production arrangements, and tax incentives in close partnership with Studio Finance and Production Partnerships.

Operational Partnership with Creative Leadership

·       Translate content strategy into operational execution plans.

·       Align production calendars, staffing models, and vendor relationships with content volume targets.

·       Balance entrepreneurial agility with risk management discipline.

·       Serve as execution partner to creative leadership.

Organizational Design & Talent Infrastructure

·       Collaborate with Polarity, company leadership and board to develop and scale high-performing teams across Company’s operational verticals.

·       Implement performance management systems appropriate for a creative yet growth-oriented culture.

·       Collaborate with company President to foster a mission-aligned culture that supports both creative excellence and operational rigor.

Cross-Functional & External Coordination

·       Partner closely with Legal on rights management, guild compliance, contracts, and risk mitigation.

·       Coordinate with development and production leadership to ensure schedule, budget, and delivery alignment.

·       Support licensing, distribution, and consumer products initiatives from an operational standpoint.

Board Engagement & Governance

·       Position will collaborate with Polarity, board, and designated investor leads to enable smooth oversight and governance.

·       Provide clear, data-driven reporting to the Board of Directors.

·       Present operating plans, financial results, and enterprise risks with transparency and discipline.

·       Support governance best practices suitable for a company scaling toward institutional capital or strategic liquidity events.

Qualifications

·       10 to 15 years of progressive leadership experience within the entertainment and media industry, including meaningful exposure to production environments in Hollywood.

·       Demonstrated experience in a scaling studio, IP-driven business, or multi-platform content company.

·       Proven ability to build operational systems and teams in high-growth environments.

·       Strong financial acumen, including production finance, portfolio management, and capital planning.

·       Strong knowledge of film and television deal structures

·       Experience working directly with boards, investors, or institutional partners.

·       Entrepreneurial mindset with comfort operating in ambiguity and rapid change.

·       JD or MBA preferred

Ideal Candidate

·       Strategic but highly execution-oriented

·       Comfortable managing both deals and internal operations. Isn’t afraid of the “high” and the “low” aspects of the position.

·       Strong relationships across agencies, studios, and production partners.

·       High credibility with both creative executives and financial stakeholders.

·       Highly organized and detail-oriented

Leadership Profile

The ideal candidate is a builder. They are equally comfortable in a production meeting, a boardroom, or a capital planning session. They bring discipline without bureaucracy, structure without stifling creativity, and urgency without sacrificing judgment.

They are motivated by the opportunity to help build a durable, IP-driven entertainment platform capable of generating long-term franchise value.

Compensation

·       Competitive salary and bonus

·       Potential equity awards as appropriate

·       Benefits package