Sentiment Analysis Jobs in Usa

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

• Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
• Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
• Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
• Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
• Escalate any concerns or issues to the appropriate manager / supervisor when required
• Assist in documenting operational processes
• Assist in creating customer response templates
• Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
• Support efforts to improve the process and function of the department

PRINCIPAL MISSION:

The Social Media & Projects Coordinator is a mid-level communications professional responsible for executing the organization’s social media presence across multiple platforms, with a strong focus on content creation, bilingual copy writing and communication, community management, and performance tracking with some knowledge of paid social advertising within a healthcare/FQHC environment while coordinating cross-functional marketing and community impact projects.

This role combines content creation, bilingual communications, healthcare-compliant messaging, and structured project coordination to ensure campaigns, events, and digital initiatives are delivered on time, on brand, and aligned with strategic priorities.

The ideal candidate is detail-oriented, organized, culturally responsive, and digitally fluent — capable of managing multiple moving parts while maintaining consistency, compliance, and community trust.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

l. Promote a safe, cooperative and professional health care environment to ensure optimal patient care.

Content Creation, Coordination & Publishing

1. Write clear, community responsive, and engaging social media copy in English and Spanish. Execution of approved social media content calendars across platforms including Instagram, Facebook, X, LinkedIn, TikTok, and YouTube.
2. Create and adapt social content including captions, graphics, short-form video, stories, and carousels and ensure content aligns with organizational voice, accessibility standards, and platform best practices. Maintain organized content libraries, asset tracking, and version control.

Marketing Project Coordination

1. Coordinate timelines, deliverables, and internal approvals for social campaigns, events, advocacy initiatives, and service-line promotions. Track project milestones and ensure materials are delivered on schedule even when impromptu asks are added to the editorial queue. Maintain project documentation, calendars, and workflow systems. Assist in organizing assets for digital signage, web updates, and promotional materials.
2. Serve as liaison between communications, clinical teams, community partners, and vendors as assigned.
3. Support execution of observances, health awareness months, ribbon cuttings, internal/community events, and digital campaigns.

Healthcare & FQHC-Aligned Communication Skills

1. Support social media content that promotes healthcare services, programs, events, and community initiatives in a patient-centered and compliant manner.
2. Follow established workflows to ensure adherence to healthcare regulations (e.g., HIPAA awareness, patient privacy, consent, and non-disclosure).
3. Apply sensitivity when responding to patient-related inquiries and escalate appropriately.
4. Support messaging aligned with FQHC values, health equity, community trust, and access to care.

Community Engagement & Monitoring

1. Monitor and respond to comments, messages, and mentions in English and Spanish using approved brand language.
2. Engage with community partners, stakeholders, and followers to build trust and connection.
3. Identify trends, recurring questions, or sentiment shifts and flag them to leadership.
4. Support reputation management and issue escalation protocols.

Campaign & Creative Support

1. Assist with the rollout of campaigns tied to service lines, public health observances, advocacy efforts, and community events.
2. Repurpose long-form content (web pages, newsletters, flyers, press releases) into social-ready formats.
3. Contribute creative ideas for series, storytelling, and engagement tactics tailored to diverse audiences. Support collaboration with internal teams, designers, videographers, and external partners. Monitor to remain current and relevant.

Competencies and Attributes

1. Strong leadership and team collaboration skills
2. Excellent communication abilities with technical and non-technical audiences
3. Strategic thinking combined with attention to detail
4. Problem-solving mindset with creative and analytical approach
5. Ability to manage multiple priorities in a fast-paced environment
6. Cultural competency and commitment to serving diverse populations
7. Adaptability and willingness to learn new systems and domains
8. Results-oriented with strong organizational skills

Analytics, Reporting & Optimization

1. Track and analyze performance metrics such as reach, engagement, growth, clicks, and video performance. Compile regular performance summaries and insights for internal review. Use data to inform content refinement and platform optimization. Assist in tracking campaign effectiveness and community impact.

AI Tools & Digital Innovation

1. Knowledge of AI-powered tools to support content ideation, caption drafting, translation refinement, scheduling, analytics summaries, and trend research. Stay informed on emerging AI tools and digital trends
2. Apply AI responsibly and ethically, ensuring all outputs align with brand standards, compliance requirements, and human review processes.
3. Support increased efficiency and scalability through smart tool usage.

Governance, Brand & Compliance

1. Adhere to brand guidelines, accessibility standards, and organizational policies.
2. Follow content approval and documentation workflows.
3. Escalate potential compliance, reputational, or crisis-related issues promptly.
4. Support internal social media guidelines and best practices

Role Clarity

1. Execution-focused. In real time. Compliance-aware. Data-informed and digitally savvy

This role IS NOT:

1. Sole owner of social media strategy. Responsible for final crisis communications decisions. Owner of paid media budgets.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in marketing, Communications, Digital Media, or related field (or equivalent experience) (required).
• Ability to write and publish content fluently in English and Spanish.
• Attention to detail and compliance awareness
• Strong understanding of major social media platforms and content best practices.
• Experience working within brand guidelines and approval workflows.
• Cultural competency and commitment to serving diverse populations
• Proficiency of graphic design or video editing skills (Canva, Adobe, CapCut).
• Experience using AI tools to support marketing or communications workflows.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Minimum 3-5 years of experience with demonstrated social media and community management and project coordination expertise.
• Results oriented with strong organizational and time-management skills
• Strong analytical and data management capabilities

WORKING CONDITIONS:

• Regular office work with computer use. Ability to attend meetings across multiple locations

SUPERVISION:

This position reports directly to the AVP of Community Impact, Communications and Marketing and indirectly to the Digital Communications Specialist.

Location: Dearborn, MI (Remote)

Employment Type: Full-Time Contract

Pay: $83-87 per hour

Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.

Responsibilities:

• Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
• Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
• Lead the development of intent classification frameworks across customer touchpoints
• Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
• Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
• Define automated and human-in-the-loop quality scoring models
• Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success

Requirements:

• Bachelor's Degree
• 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
• Agile Software Development
• Artificial Intelligence & Expert Systems
• Business Strategy

Preferred:

• Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
• Conversational platforms (chat, SMS, voice IVR)
• Experience with enterprise SaaS platforms and API-driven architectures
• Proven ability to define metrics frameworks and performance dashboards
• Strong analytical mindset and ability to work with data scientists and engineers

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint.

We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK’s customer experience vision.

RESPONSIBILITIES:

Customer Experience Leadership & Strategy

• Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives.
• Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth.
• Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions.
• Advance CALPAK’s DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication.
• Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more.

Team & Workflow Management

• Oversee the Assistant CX Manager, providing leadership, coaching, and development support.
• Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs.
• Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency.

Data, Reporting & Insights

• Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making.
• Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction.
• Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements.
• Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps.

CX Systems & Cross-Functional Execution

• Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities.
• Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared.
• Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey.
• Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs.

QUALIFICATIONS:

• 5+ years of experience in customer service environment.
• Gorgias, Zendesk or similar CRM experience required.
• Proficiency in Shopify or ecommerce platform experience preferred.
• Excellent written and verbal communication skills.
• Experience building, leading, and developing a team.
• Strong analytical skills and the ability to interpret and act on data insights.
• A proactive problem solver with strong troubleshooting and escalation judgment.
• Comfortable with ambiguity and able to take initiative in leading projects.
• Proven success working cross-functionally with all levels of the organization.
• Highly collaborative, driven, and passionate about elevating customer experience.
• Salary range: $80,000–$100,000 annually (annualized for a 6-month contract)

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation:

Reputation pioneered the category of online reputation management more than 15 years ago. Today, we're redefining it for the AI era - helping companies transform customer feedback into operational intelligence that drives growth, efficiency, and exceptional experiences.Lead enterprise growth across the Property Management vertical, with a focus on large multifamily operators. You'll own the full sales cycle from prospecting to close, building executive relationships with CMOs, CXOs, and Operations leaders who are rethinking how reputation and resident experience data drive operational performance.

This isn't transactional selling. You'll act as a strategic advisor, helping operators connect the dots between online sentiment, leasing velocity, retention, and asset value. Success requires fluency in the language of property management, not just software, along with the ability to navigate complex buying committees and long sales cycles with patience and precision. The right candidate challenges assumptions, shapes how prospects think about reputation and experience data, and earns trust by leading with insight rather than product features.

You've sold into property management before. You understand the operational realities of large management companies, and you know how to run a disciplined sales process while staying adaptable to how these organizations actually buy. You'll drive both new logo acquisition and expansion within existing strategic accounts, working across national and large regional multifamily portfolios. Deal sizes typically are six figures. If you've closed six and seven-figure deals in this space and want to own a category-defining vertical, let's talk.

How You'll Shape the Experience:

• Drive new business within large multifamily operators and regional portfolios.

• Aggressively hunt and close new business, owning the entire sales cycle from prospecting to deal close.

• Lead complex, multi-stakeholder deal cycles with a consultative, insight-led approach

• Develop and implement go-to-market strategies aligned with industry-specific goals and growth targets.

• Build and maintain strong relationships with senior-level decision-makers, including CMOs, CXOs, Directors of Marketing, and VPs of Operations.

• Collaborate cross-functionally with Marketing, SDRs, Customer Success, and Product teams to drive client success.

• Identify new business opportunities and grow market share across national and regional property management portfolios.

• Provide market feedback to inform product innovation and positioning.

• Coordinate internal resources and stakeholders to deliver exceptional customer outcomes.

• Perform additional duties as assigned.

The Skills That Set You Apart:

• 8+ years of experience in SaaS sales, with a strong preference for experience in the Property Management industry.

• Undergraduate degree preferred; equivalent relevant experience will also be considered.

• Proven success selling to property management companies with a clear understanding of the industry's reputation, resident experience, and operational pain points.

• Track record of exceeding quota in a consultative sales environment.

• Demonstrated ability to build and manage a sales pipeline through prospecting, networking, and strategic outreach.

• Comfortable operating with autonomy while maintaining pipeline discipline and forecast accuracy

• Proficiency in Salesforce (preferred) with strong forecasting skills and attention to detail.

• Highly motivated self-starter with the ability to work independently from a home office.

• Ability to command a room with C-level audiences and translate complex data into business outcomes

• Comfortable leveraging cross-functional teams to create customer value and close complex deals.

Where You'll Connect & Collaborate:

• This role is aligned to the region or territory you support (entire U.S. coverage), and you may be based anywhere within that region. While this position is not tied to a specific office, we value in-person connection and collaboration. Travel to a Reputation office or customer site may be required periodically for team meetings, customer engagement, or key business moments (25-35%).

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

Digital Analytics Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Analytics Manager on our Scientific Publication team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

This role applies digital analytics to JAMA Network's social
media and communications strategy, independently managing complex tasks and
workflows, and delivering insights that enhance engagement and visibility. This
role drives innovation by proposing and implementing new approaches, and by
researching and recommending emerging analytics tools that align with JAMA Network's business goals. The role is responsible for
delivering quantifiable impact, improving operational efficiency, and
continuously optimizing audience engagement.

RESPONSIBILITIES:

• Apply analytics and data intelligence approaches to identify predictive insights and trend forecasts that inform content planning, audience targeting, and continuous performance optimization.
• Propose and implement innovative methods, including AI tools, automation, and advanced dashboards, to enhance social media workflows, operational efficiency, and content lifecycle management.
• Document and maintain scalable workflows, automation protocols, and system integrations to support long-term growth.
• Research, evaluate, and recommend new platforms or tools to ensure JAMA and the JAMA Network remain at the forefront of data-driven communications.
• Translate analytics findings into actionable recommendations for posting cadence, platform usage, and engagement tactics.
• Partner with the digital analytics team to monitor, analyze, and report on social media and news media performance across all key platforms.
• Conduct competitive benchmarking and social listening to identify emerging opportunities and inform proactive content and global engagement strategies.

• Partner with the Manager in scheduling and distributing editorial content across JAMA Network's social media platforms, aligning with audience behavior and engagement trends.
• Design and produce compelling, high-quality social media content, ensuring consistency with brand identity and audience expectations.
• Continuously monitor emerging social media platforms, tools, and trends, both domestically and internationally, to proactively identify opportunities for innovation and audience expansion.

• Collaborate with the communications team to amplify global earned media coverage of JAMA Network journals across digital platforms, including integration into content calendars.
• Monitor media coverage and sentiment using digital monitoring tools and compile regular reports to assess reach, tone, and impact.
• Track and analyze media engagement metrics to evaluate campaign effectiveness and inform future outreach efforts.
• Leverage intelligence insights to identify emerging trends and international developments that may influence public perception, media narratives, or communications planning.

REQUIREMENTS:

1. Bachelor's degree required.

2. 5+ years of experience in social media, marketing, or communications, with strong knowledge of platform best practices.

3. 3+ years of experience in applying data analytics to communication work, including working knowledge of SQL (relational databases, Pivot Tables), and experience with dashboard development (e.g., GA4, Looker Studio, Tableau).

4. 2+ years of hands-on experience with automation tools and workflows, with the ability to support implementation of AI-driven solutions.

5. Strong analytical and problem-solving skills, with the ability to manage complex tasks, prioritize effectively, and continuously optimize processes.

6. Proven ability to translate data into actionable recommendations for communication planning.

7. Excellent written and verbal communication, combined with strong teamwork skills, for effective cross-functional collaboration.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680.00 - $113,526.00. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Bond Campaign & Communications Lead

Triangle Associates, Inc. is seeking a strategic, community-minded communicator to join our team as a Bond Campaign & Communications Lead.

This role is ideal for a communications professional who thrives at the intersection of public engagement, strategy, and storytelling — and who wants to make a meaningful impact in schools and communities.

About the Role

As our Bond Campaign & Communications Lead, you’ll partner with school districts, municipalities, and civic clients to guide complex, community-facing initiatives. You’ll help translate facilities planning, funding strategies, and construction programs into clear, compelling narratives that build trust and community understanding.

This role blends:

Bond campaign strategy

Public engagement planning

Strategic communications

Proposal and pursuit messaging

You’ll contribute both externally (supporting clients and community initiatives) and internally (strengthening Triangle’s messaging and proposals).

What You’ll Do

Bond Campaign Strategy & Public Engagement

• Develop communication strategies for bond programs and civic initiatives
• Craft voter-facing messaging, FAQs, and presentations
• Facilitate community meetings and stakeholder forums
• Anticipate concerns and shape clear, transparent responses

Strategic Communications

• Serve as a communications partner throughout planning and construction lifecycles
• Produce board updates, public materials, and engagement tools
• Help monitor and respond to community sentiment
• Guide tone, sequencing, and clarity in public-facing messaging

Proposal & Messaging Support

• Contribute to RFP responses and interviews
• Translate technical planning and construction information into accessible language
• Develop compelling executive summaries and project narratives
• Strengthen Triangle’s storytelling across pursuits and active projects

What You Bring

• 5+ years of experience in communications, public engagement, or public-sector outreach is required
• Prior experience in the construction or architectural industry is highly preferred
• Exceptional writing skills and polished, client-ready content development
• Experience leading public meetings or stakeholder forums
• Ability to translate complex or technical information into clear, accessible language

Preferred:

• Experience with school districts, municipalities, or public agencies
• Bond campaign experience
• Background in journalism, PR, or strategic communications
• Familiarity with capital planning or facilities projects

Who You Are

• Strategic thinker
• Confident facilitator with strong interpersonal presence
• Emotionally intelligent and attuned to community dynamics
• Organized and adaptable, able to manage multiple initiatives
• Interested in growing into broader leadership responsibilities

The Credit Analyst is responsible for preparing accurate corporate financial spreads, analyzing financial statements, and underwriting commercial and other credit facilities. This role supports lending and credit leadership by developing detailed credit analysis reports used by lending officers and Credit Committees to evaluate and approve credit requests for domestic and international borrowers. The analyst will also conduct industry analysis and Country Risk analysis when exposure exists.

The position requires a strong understanding of financial analysis, credit policy, and risk assessment. The Credit Analyst is expected to study and follow the institution’s loan policies while performing their responsibilities and will cross-train with credit and finance teams to gain exposure to additional duties and processes within the department.

Principal Duties and Responsibilities:

• Prepare comprehensive credit analysis reports for lending officers and Credit Committees supporting approval or denial of credit facilities for corporations and individuals.
• Assign appropriate NAICS codes to borrower businesses and analyze the industries in which they operate.
• Verify financial reporting requirements to ensure borrower financial information meets internal credit policy standards.
• Spread financial statements and tax returns using internal financial analysis systems.
• Analyze financial ratios and trends to assess the level of risk associated with new, renewed, modified, or refinanced credit requests.
• Review comparative spreads and peer group ratios and develop conclusions regarding borrower performance and industry positioning.
• Run and evaluate credit reference reports, including Tri-Merge credit reports, D&B reports, and other relevant sources.
• Prepare Annual Credit Reviews for existing borrowers.
• Conduct background and compliance checks, including OFAC screening, public records research, and online searches.
• Request and review credit references from other lenders and available financial sources.
• For Commercial Real Estate (CRE) transactions, confirm collateral position by researching county and state records to verify lien priority.
• Prepare written credit memoranda summarizing financial analysis, risk considerations, and recommendations regarding creditworthiness.
• Develop industry and market analysis for borrowers and sectors in which credit exposure exists.
• Prepare Country Risk analysis where international exposure is present.
• Provide preliminary assessments on whether proposed or existing loans fall within established credit policy guidelines.
• Assist senior credit staff and the Chief Credit Officer with analysis, reporting, and departmental initiatives.
• Assist in organizing Credit Committee meetings and prepare meeting minutes when required.
• Prepare credit monitoring and portfolio reports for internal leadership and head-office reporting.
• Cross-train in loan documentation review and finance department functions as assigned.
• Ensure compliance with OFAC regulations, a responsibility shared by all employees.
• Support additional projects or assignments as directed by the Chief Credit Officer.

Minimum Requirements:

• Bachelor’s degree in Accounting, Finance, Statistics, or Mathematics required.
• Minimum of five (5) years of experience in financial spreading and underwriting commercial credit transactions.
• Proficiency in Microsoft Office Suite and financial spreading or credit analysis systems such as CreditLens or similar platforms.
• Strong analytical, research, and problem-solving skills, with the ability to interpret financial data and assess credit risk.
• Excellent written and verbal communication skills with the ability to prepare clear credit memoranda and reports.
• Fluency in both English and Spanish (written and spoken) required.
• The role requires sustained attention to detail, financial analysis, and documentation review, including extended periods of reading, typing, and numerical analysis.

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

 About this Position: 

The Supplier Process Sr. Engineer position supports supplier delivery and characteristic improvement activity with automotive part suppliers in North America. Responsible for evaluating negative delivery, production, inventory management, plant/equipment, sub-supplier management, packaging control and/or workforce trends within the supply base; and developing and implementing systemic countermeasures to ensure acceptable delivery characteristics for Honda products and parts. This includes cross-functional collaboration in areas within Supply Chain Management, as well as New Model, Procurement, and Supplier Assurance to drive supplier characteristic improvement.

Responsibilities include:

• Support supplier improvement activity as part of Department Business plan, reporting performance measurables and targets, forecast impact, monitor results & develop gap elimination plans to achieve Department goals
• Identifies problems on a systemic level and conducts problem analysis / situation appraisal, which may include analysis on a specific part or assembly process (Tooling / Equipment Spec / Part Drawing Spec or Evaluation / OEE / Volume Assessment, etc.) to develop effective countermeasures to correct problems or potential problems to avoid impacting delivery performance
• Perform in-depth analysis related to the supplier’s production planning, results and/or current business practices and correlation to Honda systems/requirements (example CMS) and propose improvement options
• Champion engagement strategies for suppliers that are causing impact/risk to Honda. Performing deep root cause analysis through individual supplier Situational Analysis, engage with supplier top management, and work collaboratively to understand supplier SA and develop an overall activity SAP.
• Coordinate activity with concerned suppliers to understand current progress to overall SAP. Monitor, report on, and escalate suppliers that are not capable of meeting project milestones within the timeframe established.
• Evaluate NARS reports (A-Rank, mislabel, etc) and applicable parts and identify actual and potential problems, clarify and review with applicable departments, implement countermeasures to avoid problem occurrence from production planning through delivery
• As needed, serve as the subject matter expert to support and/or train Delivery associates in performing deep root cause analysis through data analysis, and work collaboratively to understand supplier situation analysis
• Collaborate in supplier selection activity with cross-functional areas to confirm and improve actual supplier capability
• Provide support after initial supplier crisis activity, as needed, to ensure supplier operational stability, efficiency, and characteristic improvement
• Complete reporting and Gemba activity for root cause analysis/countermeasure implementation to solve complex problems with/ attention to closure speed and effectiveness.  Engage in continuous improvement through cycling Plan Do Check Action (PDCA).

Who we are seeking:

Required Work Experience:

• 2-8 years of relevant experience

Required Education:

• BS in Engineering or equivalent relevant experience

Desired skills:

• General knowledge of manufacturing environment and engineering principles as it relates to safety, quality, cost, delivery, new model, and manpower
• Delivery specific knowledge of production planning, efficiency/OEE, labelling, inventory management, plant/equipment, sub-supplier management, process control
• Manufacturing process knowledge (stamping, welding, assembly, material flow, electronics, injection molding, paint, casting, machining, etc.)
• Honda systems knowledge (NARS, CMS, GPCS, APS, NAPS, QMF, CPCS)
• Strong interpersonal skills, high-impact communication skills, project management skills, and Microsoft Office
• Ability to present to varying audiences including top management, conduct in-depth technical analysis, lead, and prioritize multiple projects, work in a team environment as well as independently
• Approve or provide guidance to identify corrective actions that eliminate defect reoccurrence (Problem Solving / PDCA)
• Understand NA Supplier SDM
• Manage multiple projects and activities at the same time (MDSR, Red Card/6 Step, LPF, OEE analysis and improvement, Workforce Stability engagement, etc.)
• Ability to balance workload and set priorities
• Result Orientation
• Make sound decisions with limited direction

Additional Position Factors:

• Hybrid workstyle (80% in office/20% remote)
• ~5-10 hrs. OT/ week
• ~50% travel
• Open office environment

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) 
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability 
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility  
• Education Reimbursement for Continued Learning
• Training and Development programs 

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.