Salesforce Stock Jobs in Silver Spring Md Flexible

Title: Claims Specialist

Salary Range: $70,000 – $85,000

Bonus Potential: 7.5%

Location: Onsite in Columbia, MD – potential for hybrid after training and some travel could be required

About the Role

We are seeking a highly organized and customer-focused Claims Specialist to manage and resolve customer claims with precision and empathy. In this role, you will serve as the primary point of contact for customers, ensuring claims are logged, tracked, and resolved efficiently while collaborating across Manufacturing, Finance, and Customer Service teams.

The ideal candidate will use strong analytical, project management, and communication skills to drive root cause analysis, implement corrective actions, and enhance the overall customer experience.

What You’ll Do

• Log, track, and manage customer claims in Salesforce from initiation to resolution.
• Communicate empathetically with customers, providing timely updates throughout the claims process.
• Collaborate with Manufacturing, Finance, and other internal teams to investigate claims and implement resolutions.
• Facilitate cross-functional meetings and follow up on corrective actions to ensure accountability.
• Identify trends in claims, perform root cause analysis, and recommend process improvements.
• Provide regular reports on claim volume, resolution times, root causes, and customer impact.

Additional Expectations

• Maintain accurate and thorough documentation of all claims, communications, and outcomes.
• Escalate complex issues appropriately and ensure follow-through on resolutions.
• Uphold a high standard of service excellence in every customer interaction.
• Support continuous improvement initiatives by analyzing data and providing actionable insights.
• Manage multiple priorities effectively while maintaining attention to detail and quality.

What You’ll Bring

• Bachelor’s degree in Business, Project Management, or a related field.
• 3+ years of experience in customer service, claims resolution, or project coordination.
• Proficiency in Salesforce, Excel, and data analysis tools.
• Excellent communication, problem-solving, and organizational skills.
• Ability to drive cross-functional collaboration and manage multiple priorities.
• Preferred: Experience in manufacturing or B2B environments, familiarity with root cause analysis frameworks (e.g., 5 Whys, Fishbone), exposure to corrective action planning, and project management certification (CAPM or PMP).

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

* Bachelor's/Master's in Life Sciences, Business, or related field.

* 5+ years in customer success, strategic account management, or clinical operations.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote

*This is a 12-month hybrid role with the possibility of extension. Candidates must be able to work onsite 1–2 days per week in Adelphi, MD. Candidates must be legally authorized to work in the U.S. without sponsorship. We are not partnering with third-party agencies for this role.

The Senior Project Manager will play a key role in leading and delivering IT initiatives within the Agile Project Management Office (APMO), supporting the higher education sector. This role manages complex projects using both Agile and Waterfall methodologies to drive innovation and operational excellence across academic and administrative functions. This position will lead a workstream for the organization’s Enterprise Data & AI Platform implementation.

We are specifically seeking candidates with experience managing Enterprise Data Lakehouse and Business Intelligence implementations.

Key Responsibilities

Agile Project Leadership

• Lead end-to-end delivery of IT projects using Agile and Waterfall frameworks (Scrum, SAFe).
• Partner with stakeholders to define project scope, objectives, and success metrics.
• Identify, manage, and mitigate project risks, dependencies, and impediments.
• Define and track KPIs to measure project and team performance.
• Provide regular status updates and insights to senior leadership.

Team Collaboration

• Serve as a servant leader for cross-functional Agile teams.
• Foster a culture of collaboration, accountability, ownership, and transparency.

Stakeholder Engagement

• Act as the primary liaison between the Agile PMO, business units, and stakeholders.
• Maintain clear, consistent communication on project progress, risks, and outcomes.

Qualifications

Required

• Bachelor’s degree or equivalent experience.
• 7+ years of project/program management experience, including large cross-functional initiatives.
• Experience supporting modernization, digital transformation, or student lifecycle/ed-tech projects.
• 2+ years of recent experience managing Enterprise Data Lakehouse and/or Business Intelligence implementations (Databricks and Tableau Cloud preferred).
• Strong experience with Agile and traditional project management methodologies.
• Proven vendor, budget, and risk management experience.
• Proficiency with Azure DevOps, MS Project, SharePoint, or similar tools.
• Excellent communication and stakeholder management skills.

Preferred

• PMP or similar project management certification.

Desired Project Experience

• Enterprise Lakehouse Implementations: Databricks-powered Lakehouse implementations supporting scalable, trusted data products.
• Legacy Data Warehouse Cutover & Decommissioning: Parallel runs, reconciliation, and phased sunset strategies.
• ERP Data Ingestion & Modeling: Experience with PeopleSoft, Salesforce, Workday, and/or Oracle.
• External Data Delivery: Secure data delivery to external vendors and partners with SLAs.
• Data & AI Governance: Implementation of fine-grained, policy-driven data access controls

Position Overview

Serve as a technical advisor to sales teams and clients by translating requirements into complete, accurate, and executable structured cabling solutions. This role bridges pre‑sales, estimating, and operations by delivering compliant designs, pricing, documentation, and effective project handoff for SCS RFPs.

Key Responsibilities

• Act as a technical advisor to account executives and clients throughout the pre‑sales and proposal lifecycle

• Conduct on‑site surveys to assess infrastructure, pathways, and constructability

• Perform detailed client needs analyses to define scope, assumptions, and solution requirements

• Generate accurate Bills of Materials (BOMs) and labor estimates within P&L constraints

• Develop comprehensive Statements of Work (SOWs) for Structured Cabling Systems (SCS) RFPs

• Define and document project assumptions, terms & conditions, and exclusions for proposals

• Review RFP documentation and prepare RFIs as required

• Design functional, code‑compliant solutions aligned with core product offerings and technical capabilities

• Provide technical support during scope reviews, pre‑bid meetings, and client presentations

• Participate in pre‑bid meetings and proposal strategy discussions

• Lead or participate in project kickoff meetings to transfer scope, risks, and execution details to operations

• Ensure design and estimate accuracy to support successful project execution and margin targets

Core Technical Skills

Ability to read and interpret:

• Cabling pull schedules

• Floor plans, ceiling plans, and riser diagrams

• Line diagrams and system schematics

Strong understanding of:

• Structured cabling installation methodologies

• Proper rack fabrication

• Copper and Fiber Cable Termination Standards

Additional competencies:

• Proven experience estimating large‑scale commercial cabling projects

• Proficiency in mathematics, statistics, and data analysis for cost modeling

• Expertise with analytical tools such as spreadsheets and database managers

• Strong ability to interpret technical specifications, drawings, and contract documents

Professional Skills

• Exceptional analytical skills with strong attention to detail

• Clear, concise technical and narrative report writing skills

• Strong written and verbal communication skills for client‑facing and internal collaboration

• Excellent time management with the ability to manage multiple deadlines

• Highly organized, self‑motivated, and effective at multitasking

• Strong troubleshooting and problem‑solving capabilities

Tools & Technology

Microsoft Office Suite:

• Excel (estimating, analysis, labor modeling)

• Word (SOWs, RFP responses, documentation)

• PowerPoint (technical and sales presentations)

Additional tools:

• Salesforce (document management and collaboration)

• Bluebeam (document markup and take‑offs)

Experience & Education

• 5+ years of experience in commercial structured cabling or low‑voltage environments (preferred)

• BICSI Technician Certification

• Demonstrated knowledge of end‑to‑end delivery of cabling installation projects

Physical Requirements

• Ability to stand and/or walk active job sites during surveys and pre‑construction activities

Growth & Development

This role offers hands‑on training and mentorship with experienced estimators and technical staff, with opportunities for advancement into a Senior Estimator (RCDD) role based on performance and experience.

We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.

As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.

At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.

Location: Atlanta (Hybrid)/US (remote)

What You’ll Do

As our Sales Representative, you’ll be on the front lines driving our growth:

• Prospect, pitch, and close deals for our AI technology solution such as our chatbot
• Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
• Represent Commercient at meetings, demos, and events across the US
• Gather insights from the market to help shape our product and sales strategy
• Hit and exceed sales targets while growing your career in a fast-moving company
• Travel to several conferences per year in the US

Who You Are

• Sales hunter with a passion for building relationships and closing deals
• Energetic, ambitious, and motivated by results
• AI enthusiast who likes to learn about AI and stays current with the trends
• Comfortable meeting clients and thriving in a dynamic, less-structured environment
• Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
• 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
• Familiarity with Salesforce, HubSpot, or ERP ecosystems
• Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
• Consultative, high-EQ selling style with technical curiosity
• Comfortable engaging at C-level and VP-level
• Self-starter with strong pipeline discipline and storytelling ability
• Excited about shaping a next-generation AI sales motion
• Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
• Comfortable working independently in a remote team environment
• Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.

Not for you if: you dislike rejection or ambitious goals.

Why Join Us?

• Be a key player in our expansion — your impact is direct and visible
• Work closely with founders and an international team
• Learn and grow in a tech-driven, fast-moving environment
• We have an engaging, collaborative culture focused on succeeding together

Compensation & Perks

• Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
• Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
• Comprehensive Benefits Package
• 401k program with generous company match
• PTO
• Hybrid role based in Atlanta, GA with fully remote option for US-based candidates

About Commercient

Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.

Why Work With Us

• Work remotely with a diverse, supportive, and fun global team
• Be part of an innovative company that embraces cutting-edge technology
• Enjoy learning and development opportunities to grow your career
• Flexible work-life balance and an environment where ideas thrive

Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.

Digital Marketing Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Marketing Manager on our Education Center team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This position will develop, design, implement and optimize AMA Ed
Hub marketing plans and tactics to help achieve mission and business growth and
engagement objectives for AMA Ed Hub. Leverage analytics-driven insights to advance
plans in alignment with established business priorities and objectives. Increase
AMA Ed Hub personalization through segmentation, adherence to digital best
practices and utilization and optimization of email and platform automation. Collaborate
with cross-functional teams, including content, product, analytics and other
internal stakeholders, to develop personalized campaigns while enhancing campaign
performance, learners' engagement and audience growth.

RESPONSIBILITIES:

Manage and Implement Personalization Plans

• Develop and execute acquisition and retention marketing plans for AMA Ed Hub users, leveraging personalization as a key driver of increase audience relevance, conversion and retention.
• Develop data-driven audience segments to deliver personalized messaging across channels while building and maintaining automated nurture and retention flows to drive audience engagement.
• Work closely with analysts, editors, web developers, and others to ensure the accurate branding, editorial accuracy and technical integrity of all content in marketing efforts.
• Plan and manage the execution of personalized user journeys across website and email marketing channels through our Customer Data Platform and Customer Communications Management platform to achieve retention and engagement goals.
• Work with email team to plan and execute segmented email campaigns, drip and triggered ones, email testing plan to optimize results.
• Drive satisfaction and loyalty programs that turn one-time users into long-term advocates.

Design and Implement Digital Marketing Campaigns

• Build audience segments for targeted, personalized email campaigns and automated customer journeys.
• Integrate personalization tools and APIs (e.g., CDPs, CRM systems, or marketing automation platforms to deliver real-time experiences.
• Work with platform team to create scalable solutions to support the automation of personalization of user journeys across marketing channels
• Design and implement visually appealing, responsive, and user-friendly website interfaces using HTML, CSS, and JavaScript frameworks.
• Act as marketing liaison with selected internal and external education providers to ensure promotion of educational content to appropriate channels.
• Work with collaborators, vendors and subject matter experts to create high quality and impactful marketing assets to deploy across channels, including but not limited to online banner ads, ad hoc email, newsletters etc.

Analysis and Optimization

• Monitor and analyze performance using tools such as Google Analytics (GA), Google DataStudio, Tableau, identifying trends and actionable insights to improve campaign effectiveness.
• Use behavioral data, preferences, and triggers to create and optimize tailored customer experiences.
• Pull and synthesize data from multiple sources (including marketing automation platforms) to create comprehensive campaign performance reports for several stakeholders.
• Develop data-driven recommendations to optimize marketing channels (email, site, etc.) based on KPIs such as user engagement, conversions, CTR, and ROI.
• Conduct A/B testing and multivariate testing to identify and implement the most effective campaign components (e.g., messaging, creative, calls-to-action), and document results to inform future strategies.

Staff Management

• Lead, mentor, and provide management oversight for staff.
• Responsible for setting objectives, evaluating employee performance, and fostering a collaborative team environment.
• Responsible for developing staff knowledge and skills to support career development.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's Degree required; concentration in Marketing, Data Analysis, or other analytical related field preferred.
2. 5+ years of experience with marketing automation platforms such as Marketo, Salesforce Marketing Cloud as well as ESP platforms, CMS and CRM systems are required.
3. Demonstrated experience with HTML, CSS, and JavaScript required.
4. Experience in people management preferred.
5. Strong analytical skills and proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics, Google Tag Manager, Tableau, Power BI).
6. Strong technical and creative skills, especially with written communication.
7. Exceptional attention to detail and possess the ability to manage multiple initiatives simultaneously to enable effective internal and external relationships.
8. Ability to develop specific goals and plans to prioritize, organize, and accomplish work.
9. Strong organizational and time management skills.
10. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680-$113,526. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson's Ambulatory Care Inside Sales team is expanding in Richmond! We're looking for passionate, driven individuals to help us grow! If you thrive in a fast-paced, customer-focused environment and love building relationships that make a difference, this is your opportunity to join a team that's making an impact in healthcare every day.

Your Role at a Glance

As an Inside Sales Representative, you'll be responsible for developing new accounts and expanding business within existing Ambulatory Care facilities. You'll engage customers through phone, email, social media, and other digital channels-delivering solutions that improve patient care and operational efficiency.

On-Site Training & Hybrid Work Model

Training Schedule (4 Weeks On-Site in Richmond, VA):

• Schedule: 8am to 5pm

• Weeks 1- 4 Monday-Friday in office training. This structured training model includes onboarding, meeting with the team and your mentor, side by side shadowing while using what you learn in a supportive, supervised environment

• Working in office Monday through Friday for 60 days post training

• After initial 90 days, new team members move their workspace home to work remotely, while returning to the office once or twice a week for team meetings

Inside Sales Compensation:

• Base: $28.85hr / $60,008 annual

• Uncapped Sales Incentive: Target $30,000 annual (Paid Monthly)

• Total Target Cash = $90,008

New Business Development

• Prospect and convert new customers through cold calling, email outreach, and digital engagement.

• Sell McKesson's full portfolio of products including med-surg, equipment, and lab items.

• Prepare quotes, negotiate sales transactions, and close deals.

• Stay current on industry trends, vendor offerings, and competitive positioning.

• Use tools like Orbits, Scan Manager, and EDI to support customer connectivity and articulate value.

Account Growth & Retention

• Identify opportunities to expand sales within existing accounts.

• Analyze sales history and customer needs to recommend tools and solutions.

• Provide clinical support and education on business tools and programs.

• Build long-term relationships that drive loyalty and customer satisfaction.

• Strong communication and listening skills.

• Goal-oriented, competitive, and results-driven mindset.

• Ability to work independently and adapt in a dynamic environment.

• Detail-oriented with sound judgment and problem-solving skills.

• Confident phone presence and positive attitude.

• Experience in medical sales or procurement preferred.

• Proficiency in Microsoft Office and customer connectivity platforms.

Minimum Requirements: 2+ years relevant experience

Minimum Basic Skills Required:

• Location Requirement:Candidates must reside in the greater Richmond, VA or Scottsdale, AZ metropolitan area. This is a hybrid role, requiring 1-2 days per week in the office following completion of training.

• Sales & Influence:Demonstrated success in influencing decisions and/or selling products or services over the phone in a consultative or transactional sales environment.

• Performance-Driven:Proven track record of achieving individual performance goals, with experience managing to metrics in a structured, results-oriented setting.

• Customer-Focused Experience:Background in account management or other customer-facing roles within a professional office environment.

• Organizational Skills:Strong time and task management abilities, with the capacity to prioritize effectively in a fast-paced setting.

• Technical Proficiency:Advanced skills in Microsoft Office, with strong proficiency in Excel (e.g., data sorting, filtering, pivot tables, and basic formulas).

Additional Skills

• or CRM strong preferred.

• Government experience preferred.

• Healthcare or distribution experience preferred.

• Sales or project management experience preferred.

Education: 4-year degree or equivalent experience preferred

Physical Requirements: Large amount of computer-based work. Large amount of time on telephone.

Travel - Up to 5%

Must be authorized to work in the US. Sponsorship is not available for this position

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to .

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