Salesforce Stock Jobs in Cary
14 positions found
Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
The Customer Success Manager (CSM) is a key role within the Sales organization responsible for providing direct impact on revenue retention by owning the post-sales customer experience, driving adoption and value realization for our subscription and open access research customers. Ultimately, the CSM represents the customers' interests in realizing value from Wiley's digital research solutions. The CSM will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSM will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship-building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role. This is a great opportunity for someone who understands open access research policies, and has ideally leveraged CSM tools, like Sales Force and Gainsight.
How you will make an impact:
- Establish strong relationships with assigned customers, serving as their dedicated point of contact for all post adoption requests and challenges.
- Partner with cross functional teams to ensure the customer receives maximum value from their investment.
- Consult with clients to define goals and the key metrics/KPIs used to evaluate their progress towards achieving those goals.
- Collaboratively work with sales partners to achieve revenue targets via strong customer satisfaction scores and retention rates.
- Monitor customer health metrics to conduct qualitative and quantitative analysis aligned to their goals to ensure they are on track to achieve value while solving for those that are off track.
- Identify CSQL's during customer check-ins to support revenue growth and upsell opportunities.
- Leverage technology and data to increase efficiencies and make processes scalable.
We are seeking candidates who have:
- 3+ years' experience as a Customer Success or Sales Account Manager. Preferably in research, publishing and/or higher education.
- Excellent written, verbal and presentation skills with attention to detail.
- Preferred Bilingual (Spanish)
- Located in Eastern Time zone
- Strong organizational skills with project management experience, particularly in managing customer lifecycles.
- Capability to build trust, rapport, and strong client relationships. Passionate about being a customer advocate.
- Strong analytical skills with problem-solving and can-do attitude.
- Team player with the capacity to multi-task with minimal supervision to meet deadlines.
- CRM experience ( ) + CSM platform experience (Gainsight)
- Ability to travel - up to 25%
We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
Salary Range:
66,900 USD to 95,967 USD#LI-KW1Job Posting Title:
Customer Success ManagerLocation:
Cary, NC, USA
Avantor is seeking a collaborative Sales Associate to directly support our strategic partnership with the University of North Carolina. This individual will play a key role in driving engagement and delivering results across UNC's research and academic community, contributing to complex business and technology initiatives.
This is a full-time, field-based position. Candidates should reside within one hour of the Chapel Hill, NC area.
What we're looking for
Education: Bachelor's Degree, or equivalent work experience, required; Concentration in a Life Science or Science degree preferred
Experience: 1+ year professional experience, preferred
Collaboration Tool: Microsoft Office Suite (Excel, Word, PowerPoint) experience required
Preferred Qualifications:
Inside or Outside Sales Experience
Experience working in a Lab
Business to Business (B2B) or Distribution Sales Experience
C4C experience
Salesforce or Qlikview experience
How you will thrive and create an impact
The Sales Associate will work independently and is responsible for selling products and/or services to a dedicated primary education account. They are instrumental in identifying new and potential customers to reach the project profitability and billing levels within an assigned sales territory and/or account. Activities include negotiation, closing the sale, and post-sale services. Responsible for securing and maintaining distribution of products and/or services and maintaining effective agreements.
Manage a sales territory on a focused account base. Work as part of a sales team dedicated to this account.
Prospect and establish new customers within this account by managing and developing a sales pipeline and delivering proposals to customers by illustrating VWR's value proposition.
Sell consultatively, detailing products, determine customer needs and requirements, and make recommendations to both prospects and customers of the various solutions VWR can offer their business.
Work to develop strategic account business plans for achievement of sales growth and quota attainment.
Build and sustain relationships with customers and ensure customer satisfaction and loyalty.
Manage VWR's vast product portfolio and execute and implement sales and marketing strategies that you design.
Confident in providing and generating Quotations and handling customer returns or complaints.
Confident in pulling sales reports to have detailed conversations of sales activities, account performance and performance to forecast.
Work directly with local manufacturer representatives to develop and continually improve product knowledge, arrive at most favored pricing, and improve account profitability.
Perform other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
Excellent communication and team interaction skills, routinely interacting with customers, manufacturers, and VWR staff
Ability to carry on a business conversation with business owners and decision makers
Ability to handle difficult situations and interactions
Ability to work independently and successfully manage time and territory
Willingness to travel to customer locations
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
We’re Hiring!
Supply Planning Manager
At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.
Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit.
We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.
Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2025 - June 2026)
FUNCTION: Product Supply
LOCATION: Cary, North Carolina
TYPE: Permanent
CAREER LEVEL: 7
GET TO KNOW YOUR AREA:
- Drives tactical planning process from demand netting to netted AI demand signal.
YOUR MISSION WILL BE TO:
- Leads FG and FF&P planning, ensuring alignment with business rules, demand priorities, and constraints. Manages dependent requirements from FG to FF&P and generates netted AI demand signals. Completes constrained FF&P plans
- Drives demand netting within supply region, executing MRP with a freeze period to generate accurate planned orders. Owns cross-regional rebalancing and efficiency improvements to optimize supply combined with regional supply chain analytics
- Manages exception handling for FG and FF&P, validating and resolving MRP-generated exceptions sequentially. Acts as the primary owner of MRP output completeness and accuracy, coordinating exception resolutions across planning teams
- Owns FG and bulk inventory planning in collaboration with Inventory Manager, ensuring planning parameter accuracy, including lead times, safety stock, and inventory targets. Implements safety stock policies and evaluates inventory to balance service levels and working capital
- Owns supply plan preparation with reviewing planning data, netting policies, BoMs, data cleaning & validation & aligning capacity with tollers
- Prepares input for regional supply reviews as part of the SIOP process, incorporating allocation decisions and constraints received from global supply reviews. Simulates scenario-based trade-offs to support decision-making and mitigate high-probability risks
- Coordinates with key stakeholders to ensure execution feasibility, aligning production slots with Toller Scheduler, material availability with Material Scheduler, and AI allocation/availability with AI Planner
- Validates intercompany transfer orders generated by MRP, ensuring alignment with supply priorities and stock availability. Communicates material risks and escalates critical shortages to crisis management when resolution is not found
- Continuously improves planning processes, tools, and standards, challenging inefficiencies and implementing best practices to enhance planning accuracy and execution efficiency
ARE YOU READY FOR THE ROLE?
Main requirements:
- CPIM certified with 5-10 years experience of supply planning
- Expertise in supply planning, ensuring alignment with demand signals, safety stock policies, and efficiency improvements
- Proficiency in dependent requirements planning & MRP, including accurate demand netting, handling exception messages, and executing scenario-based planning
- ERP & advanced planning system expertise, interpreting system outputs, automating processes, and optimizing planning parameters
- Strong stakeholder management, collaborating with Tollers, Material Planners, AI Planners, and Inventory Managers
- Analytical & data-driven mindset, leveraging scenario modeling, root-cause analysis, and planning tools for continuous improvement
- Decision-making capability, balancing short-term constraints with long-term strategy, cost implications, and risk mitigation
- Strong communication, effectively presenting supply scenarios, trade-offs, and recommendations to senior stakeholders
- Detail-oriented with a big-picture perspective, ensuring seamless execution while driving system and process improvements
Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following: Controls receipt of inventory Receives incoming shipments, checking the packing slip with actual shipment for completeness and accuracy before placement in appropriate warehouse location Identifies and reports all overages and shortages Stocks parts and accessories in correct bin locations Notifies appropriate personnel of receipt of all special orders Performs inventory test counts as directed by management Loads and unloads trucks May operate a forklift to move materials and unload vehicles Maintains an organized, clean and safe work area Maintains CSI at or above company standards Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Previous warehouse experience desired.
Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Basic computer skills needed to utilize the company timekeeping system.
Communication Skills: Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Attendance Expectations: The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
Must be able to lift up to 50 pounds.
Work includes frequent movement around the dealership facilities and the outdoor car lot and movement in and out of cars.
Environment Demands: Duties are performed primarily in the Parts Department.
Work includes moving throughout the Parts Department and frequent moving and shelving of parts.
Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.
Math Ability: Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutionsincluding installation and related services.
Sales Specialists listen to customer needs, address concerns, and highlight current promotions and financing options.
By understanding local competitors and communicating Home Depot's advantages, Sales Specialists guide customers through every step, set clear expectations, and ensure a smooth shopping experience.
Sales Specialists are expected to meet monthly sales goals and other metrics to drive sales in the store.
Sales Specialists also help keep the store clean, organized, and safe, working as part of a team to deliver excellent customer servicewhile actively monitoring inventory and driving in-stock to support a seamless shopping experience.
Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth!
$10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks.
$2,500 First Week Training Pay for the first five training days.
$500 per virtual appointment bonus with food with no bonus limit.
Up to $1500 per week for meeting minimum call and one qualified onsite appointment.
200% of the profit margin for the first 90 days of orders shipped.
40% to 59% of the profit margin after 90 days
Up to $10k new client account credits
Up to $5k new account donation credits
Up to $400 of gift cards for business building activities
GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List.
We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America!
GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings!
Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery.
Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items.
Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe.
We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience.
We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan.
Please email your resume to and schedule a strictly confidential interview.
Visit us at:
Restaurant Staff responsibilities include:
-Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions.
-Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage.
-Ensure all products are stocked, maintained, and prepared according to company quality standards.
-Maintain a clean, safe working environment.
-Clean the customer service areas by following the proper procedures as directed by the manager on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.
-Demonstrate fiscal responsibility with all company assets by following company cash handling policies.
-Demonstrate ability to be a “team player” by contributing to the team’s success and communicating effectively with other Customer Service Representatives.
-Assume additional responsibilities as assigned.
-Maintain or exceed standards of appearance, cleanliness, hygiene, and health standards.
-Frequent washing of hands.
A qualified candidate will have:
-A high school diploma or equivalent or higher preferred but not required
-Strong work ethic and willingness to learn
-Demonstrated ability to work in a team environment.
We look forward to seeing you for an interview for our full time or part time Restaurant Staff role at Taco Bell - Sweet Water at Apex soon!
Job Title: Customer Experience Manager
Location: Apex, NC (Onsite – Monday–Friday, 8:00am–5:00pm)
Industry: Specialty Coatings / Manufacturing / Chemicals
Pay: $90,000-$100,000
Benefits: Vision, Dental, Health, 401(k)
Job Description:
Addison Group is partnering with a growing manufacturing organization to hire a Customer Experience Manager. The ideal candidate is a hands-on, customer-focused leader with strong experience in manufacturing environments and a proven ability to manage teams, processes, and customer escalations.
This is a highly visible, onsite leadership role that requires strong operational judgment, excellent communication skills, and a proactive approach to continuous improvement.
Key Responsibilities:
- Lead, coach, and manage a team of Customer Service Representatives
- Oversee daily customer service operations, including order entry and issue resolution
- Serve as the escalation point for complex customer and sales-related issues
- Optimize workflows, staffing, and processes to meet service-level KPIs
- Maintain accurate and consistent master data within SAP
- Coordinate vendor scheduling, logistics, and customer service execution
- Manage inventory levels in alignment with established stock targets
- Evaluate and manage third-party logistics (3PL) partner performance
- Proactively resolve quality issues tied to production or logistics
- Build and maintain strong customer relationships to drive trust and loyalty
Required Qualifications:
- 10+ years of customer service leadership experience
- Manufacturing or similar operational environment background required
- Proven experience managing direct reports
- Strong hands-on experience with SAP (required)
- Experience handling order entry and complex customer escalations
- Proficiency with Microsoft Excel, Power BI, and Microsoft Office
- Bachelor’s degree preferred (or equivalent experience)
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
- candidate must be located within one hour of Cary, NC Training timeframe and hours: 8/25
- 9/26 will be the training Hours for training will be from 8:00 am
- 5:00 pm EST.
09/29
- 10/10 will be nesting, which is a continuation of the training.
Candidates will be expected to work all training days
- no time off is approved during the training period.
Client will be closed on September 1st for Unpaid Labor Day Holiday
*Possibility for extension, however, is not guaranteed and is performance dependent.
Required Skills/Experience 1 year of experience in customer service customer (includes call center, retail, and restaurants).
The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday.
Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
Must have intermediate computer literacy Role Value Proposition As a leader in insurance, Client never underestimates the significance of the impact made by associates.
We are actively hiring Customer Care Advocates for our Dental Global Customer Solutions (GCS) team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do.
The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional.
With an understanding of the customers needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
Key Responsibilities Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
Respond to dental customer requests via telephone or email, providing excellent service to Clients customers who have insurance products or benefit plans.
Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Efficiently process transactions and refer requests for other policy modifications to appropriate areas.
Track responses to ensure completion.
Enhance and strengthen the relationship between the customer and Client using effective communication skills, keen listening skills and empathy.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Essential Business Experience and Technical Skills Required: New hires should live a commutable distance from the site the role is posted in (Cary, NC).
High School Diploma or GED equivalent.
1 year of experience in customer service customer (includes call center, retail, and restaurants).
The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday.
Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
Preferred: Prior Call Center or Customer Service Representative experience is preferred.
Strong computer/keyboard skills (ability to type efficiently).
Experience handling dental or other types of insurance products.
Prior experience in a dental office.
Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client.
Previous experience with Salesforce is a plus.
The Parts Counterperson is also responsible for placing special orders.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following: Assists customers in selecting and purchasing parts.
Places special orders for parts.
Reads appropriate manuals to ascertain type and specification of part.
Provides pricing and product information to customers.
Dispenses parts to the service department and body shop.
Orders out-of-stock parts requested by customers.
Assists in taking inventory.
Meets departmental production and profitability goals.
Maintains CSI at or above dealership standards.
Answers telephone promptly and consistent with dealership guidelines.
Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Working knowledge of automotive parts.
Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products.
Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.
Communication Skills: Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Attendance Expectations: The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and some holidays.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
Must be able to lift up to 30 pounds.
Environment Demands: Duties are performed primarily at the parts counter and in the parts department.
Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments.
Employee continuously interacts with customers and parts and service department employees.
Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability: Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Have working knowledge of automotive parts.
Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
