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Job Title: Salesforce Service Cloud Architect
Location: Parsippany, NJ
Interview: Video Interview
Description:
Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
Lead the design of data models, security models, and sharing architectures
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
Create solution blueprints, sequence diagrams, and architecture documentation for development teams
Technical Leadership
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
Enforce governance standards, design patterns, and best practices across all Salesforce projects
Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
Stakeholder & Delivery Management
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
Governance & Quality
Ensure compliance with Salesforce best practices, governor limits, and data security policies
Establish and maintain architecture governance frameworks, technical documentation, and design repositories
Lead performance reviews, scalability assessments, and security audits of Salesforce solutions
Basic Qualifications:
Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication, presentation, and stakeholder management skills
Preferred Qualifications
Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
Personal Attributes
Strategic thinker with a strong problem-solving and analytical mindset
Excellent leadership and team collaboration abilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and communicate effectively with both technical and business audiences
Salesforce Certifications (Mandatory):
Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant
POSITION OVERVIEW :
Provide end-to-end architectural leadership for a highly complex, Service Cloud implementation built on an existing multi-cloud Salesforce footprint (Sales, Service).
· Define the target-state architecture, integration patterns, data models, sharing models, and governance frameworks required for scalable community/portal solutions.
· Lead solution design workshops, validate business requirements, create architectural roadmaps, and ensure alignment with enterprise standards and security policies.
· Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Experience Cloud, Lightning, Apex, and external systems.
Experience Requirement
· 10+ years Salesforce solution architecture experience; 5+ years specific to Experience Cloud or complex portal architectures.
Certification Requirement
· Salesforce Certified Experience Cloud Consultant (required).
· Salesforce Application Architect or System Architect
The Sales Account Executive, Occupational Health will be a field-based position focused on the acquisition, ongoing management, and growth of B2B corporate accounts throughout New Jersey and New York. This role partners with employers and organizational leaders to develop Occupational Medicine and Workers’ Compensation services, enhance the quality of offerings, drive departmental growth, and improve the overall employer experience.
Duties and Responsibilities:
- Communicate the value of CityMD and Summit Health Occupational Medicine and Workers’ Compensation services toB2B corporate clients to drive volume and revenue growth.
- Apply a consultative sales approach to identify client needs and pain points, and provide tailored solutions from the various offerings
- Actively prospect to identify qualified leads, acquire new corporate accounts, and increase business of existing account relationships
- Build and manage new business pipeline and track all activity in Salesforce, allowing for accurate forecasting to hit sales targets
- Manage a portfolio of corporate accounts and strengthen employer relationships through strategic account management, including calls and in-person business review meetings.
- Leverage existing book of business to identify key stakeholders in multispecialty/referral process to expand Workers’ Compensation utilization to Summit Health
- Engage payer and third-party administrator stakeholders to develop key relationships with nurse case managers and adjusters to position Summit Health as their preferred provider network
- Serve as point of contact for corporate accounts, serving as their liaison to CityMD and Summit Health as immediate resource for support
- Conduct meetings with prospective and current clients virtually as well as in the field, including company offices/facilities and CityMD/Summit Health site locations
- Log all activities and lead/account information daily using CRM (Salesforce)
- Meet and/or exceed sales KPIs and goals, defined by leadership, through new business and retention sales efforts
- Work closely with other departments including but not limited to Operations, Academy, Medical Operations, Aftercare, IT, Analytics, Billing and Marketing to meet client needs, drive volume and ensure seamless operation processes for customer experience
- Participate in special events including but not limited to health fairs, promotional events and conferences
- Leverage corporate account relationships to drive downstream commercial opportunities to CityMD and Summit Health
Qualifications:
A candidate’s qualifications will include:
- Bachelor’s degree in business, marketing, public health or other applicable degree preferred
- 3+ years of experience in B2B sales and/or account management, within industry
- Excellent oral and written communication and presentation skills
- Exceptional customer service and interpersonal skills
- Strong organizational, time-management and prioritization skills
- Self-motivated, entrepreneurial spirit who takes a proactive approach to business operations
- Ability to think critically, troubleshoot and solve complex problems in a fast-paced, data-driven environment
- Self-directed, resourceful and high attention to detail
- Positive and enthusiastic, and ability to project this around others
- Interpersonal flexibility to effectively interact with clients and internal and external teams
- Proficient in CRM (Salesforce) and Microsoft Office (Outlook, PowerPoint, Word, Excel)
- Occasional travel by car and public transportation is a requirement (approx. 5-10% travel)
- Travel to conferences and industry events when appropriate (less than 5%)
Physical Requirements
This job may require, from time to time, repetitive tasks with few breaks. Travel required.
This is an exempt position. The base compensation range for this role is $75,000 - $92,000 per year depending on experience. At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.
The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.
The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.
Responsibilities/Accountabilities include the following but are not limited to:
- Ability to manage and support multiple teams/functions, including union and non-union team members.
- Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
- Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
- Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
- Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
- Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
- Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
- Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
- Analyzes data to help determine potential future business needs.
- Provides input and may prepare initial budgetary proposals for assigned cost centers
- Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
- Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
- Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
- Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
- Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
- May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
- Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
- Manages a fleet of company service vehicles and their equipment.
- Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.
Additional responsibilities:
- Daily timecard review, allocations and timely approval for hourly team members.
- Inputting of daily metrics.
- Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
- Performing quarterly performance reviews with the team.
- Preparation of PowerPoint slides and presenting them at quarterly team meetings.
- Approving invoices in a timely manner.
- Approving expense reports.
- Ordering technician’s uniforms bi-annually.
- Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
- Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
- Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
- Monitoring and enforcing any active recalls on product.
- Scheduling opportunities for ongoing training opportunities for the service team members.
- Resolving customer escalations.
- Overseeing and enforcing quality alerts.
- Documenting notable behaviors of team members.
Skills/Knowledge:
- Must be able to develop a high-level understanding of all Pella products and their applications.
- Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
- Demonstrates open communication and the ability to always maintain professionalism.
- Works collaboratively and creates a sense of trust and reliability with internal team and customers.
- Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
- Seeks out internal experts and utilizes their knowledge.
- Supports change and innovation within organization.
- Focused on details and follow through.
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.
Language and Communication Skills
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.
Computer Skills
Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Must be available to work evenings and weekend as necessary.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at their point of need. We are forward-thinkers, creatives, and industry experts who are dedicated to revolutionizing the way attorneys navigate the digital landscape. With a rich heritage spanning decades, we've cultivated a culture of collaboration, growth, and continuous learning.
When you join Martindale-Avvo, you become part of a diverse community united by a shared commitment to excellence. We value integrity, accountability, and a relentless pursuit of success. Join us and be part of a team that's shaping the future of legal marketing.
We are seeking a stellar Account Executive to develop our relationships within the legal community. This position will grow our product sales (advertising, websites, and other products) markets and be a major contributor to building our business. Our role will positively impact those seeking a challenging yet rewarding career in sales.
What You’ll Do In This Role:
Our team members will acquire new accounts through high-volume outbound cold-calling, networking and marketing opportunities with attorneys and legal firms. Present and educate Martindale-Avvo advertising solutions and other products to potential clients. Demonstrate the ability to manage negotiations and close transactions while providing information on the client's return on investment. Consistently perform to the highest level by meeting and exceeding new business and revenue goals. Ability to adapt and change within a fluid business environment. Meet and exceed revenue goals.
What to Bring:
• Individuals that are fearless, coach-able, competitive and arrive each day with a positive attitude is a MUST!
• Strong organizational, attention to detail and time management skills are a MUST!
• Leadership experience is highly valued and highly appreciated.
• Experience communicating with prospects or customers is highly valued.
• Experience in a short sale cycle, retail or hospitality management is a plus.
• Salesforce or Customer Relationship Management software experience is a plus.
• Ability to provide professional written and verbal communication.
• Working knowledge of Google Suite and other technical suites is a plus.
Benefits To Help You Balance Your Life:
We want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.
- Paid vacation and paid holidays.
- Medical, dental, and vision benefits.
- 401(k) plan with a company match.
- Accessible and transparent leadership team.
- Employee recognition program.
- Casual dress attire.
We look forward to receiving your application!
This is a base + commission role with a base of $50k.
Martindale-Avvo is an Internet Brands company.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.
About the Opportunity
Currently seeking an experienced Outside Sales Representative to identify, develop, and close new business opportunities in the commercial security and low-voltage market. The ideal candidate has experience in B2B sales, a strong understanding of security systems and low-voltage infrastructure, and a proven track record of exceeding sales targets.
Job Duties
- Identify and prospect new business opportunities within commercial markets.
- Develop and maintain relationships with business owners, property managers, contractors, and decision-makers.
- Conduct on-site consultations to assess security and low voltage needs, offering customized solutions.
- Sell a range of security and low-voltage solutions, including:
- Access Control Systems (card readers, biometric access, key fob systems, cloud-based access control)
- CCTV & Video Surveillance (IP cameras, video management software, remote monitoring solutions, AI-based analytics)
- Burglar & Intrusion Alarm Systems (motion detectors, glass break sensors, perimeter security, alarm monitoring services)
- Fire Alarm Systems (fire detection, notification devices, monitoring, NFPA compliance solutions)
- Prepare and present proposals, quotes, and contracts to potential clients.
- Work closely with the project and technical teams to ensure seamless implementation of solutions.
- Achieve and exceed monthly and annual sales targets.
- Maintain accurate records of sales activities and customer interactions in CRM software.
Qualifications
- 2+ years of experience in B2B sales, preferably in commercial security, low-voltage, or technology solutions.
- Strong knowledge of security systems, access control, CCTV, and alarm systems.
- Excellent communication, negotiation, and presentation skills.
- Self-motivated and results-driven with strong problem-solving abilities.
- Ability to work independently and collaboratively within a team environment.
- Proficiency in CRM software (Salesforce, HubSpot, or similar) and Microsoft Office Suite.
- Valid driver's license and reliable transportation for client visits.
Compensation
- Competitive base salary (negotiable depending on candidate experience)
- Monthly commissions
- Potential Quarterly bonuses
Benefits
- 401K with a company match
- Medical, Dental and Vision Insurance
- Company paid Short Term Disability
- Company paid Long Term Disability
- Company paid Life and AD&D insurance
- Pre-tax accounts for health and dependent care
- Aflac
- Vacation and Personal time
- Paid holidays
- Tuition Reimbursement
Title: Sales Support & Customer Service Coordinator
Location: Near Roselle, NJ
Reports to: General Manager
This is a great opportunity to join a premier apparel manufacturing company. We manufacture a collection of sports licenses pet products (NFL, NFLPA, NCAA, MLB, MLBPA NHL NBA,), that include Jerseys, sweaters, t-shirts, cheerleader outfits, jackets, beds, leashes, cat collars, collars, collared bandanas, novelty toys, and accessories.
The Sales Support representative will handle routine account requests and day-to-day issues from the customer base, such as: responding to emails, assisting with order related questions, product inquiries, and general account support.
Company Profile
- Exceptional, team-oriented, and collaborative environment
- Amazing family-owned organization that has been around for 25+ years
- Extremely well-run
Qualifications
- Approximately 3–7 years of experience in a sales support, sales assistant, customer service, or client service role
- Self-motivated with the ability to multi-task
- Strong written and verbal communication skills
- Professional demeanor and ability to represent the company well with customers.
- Organized and detail-oriented with strong follow-through.
- Comfortable handling multiple requests and prioritizing tasks throughout the day
- Ability to identify issues and route them to the appropriate internal contact when needed
- Familiar with order management systems, Excel, V-lookups and pivot tables and general office software.
Responsibilities
Sales Support
- Support sales representatives by handling routine account requests and day-to-day issues from their customer base.
- Respond to customer emails on behalf of sales representatives when appropriate.
- Assist with order-related questions, product inquiries, and general account support.
- Coordinate internally to resolve customer issues and ensure timely follow-up.
Customer Service
- Monitor and respond to customer inquiries received through the company website.
- Answer incoming calls and emails from customers regarding orders, product availability, and general questions.
- Assist customers with order status, missing items, product information, and related requests.
- Route more complex issues to the appropriate internal team member when needed.
- Maintain clear communication between customers, sales representatives, and internal teams.
- Help ensure inquiries and requests are addressed quickly and professionally.
- Support general operational tasks related to customer and sales support.
· As the representative of The Organization, your primary responsibility is to conduct exceptional Open enrollment and customer events that set The Organization apart from competitors.
· In this customer-facing position, you will educate customers about The Organization’s products, services, and programs through various methods, including formal presentations, benefit fairs, and health fairs.
· Your goal is to create a highly satisfying and positive customer experience, demonstrating knowledge, competence, and professionalism.
· This is an “ as needed ,” variable hour role ; hours are not guaranteed and will fluctuate based on event demand (including occasional last-minute requests).
Background & Context: · Role involves customer-facing benefits education and event representation across multiple U.S.
markets.
Key Responsibilities: · Lead and deliver virtual, onsite, or prerecorded presentations in group settings as assigned to existing and prospective customers · Represent The Organization at customer events, ensuring a professional and positive image while effectively communicating products, programs, and solutions · Maintain current knowledge in all products, programs, solutions, and initiatives Follow established guidelines and procedures of customer events as assigned · Refer customer service inquiries, administrative functions , implementation, billing questions, and other customer, client and producer matters to appropriate internal partners · Coordinate, track, and update event meetings, including attendance , and top insights via data entry system ( ) by assigned deadlines Qualification & Experience: · High School Diploma or GED required · Current and active Health & Life License · Must be available during peak season (August-December) · Experience explaining and presenting employer-sponsored benefits and health insurance · Excellent communication and presentation skills · Proficiency in Microsoft Programs (PowerPoint, Word), CRM system ( ), and virtual learning platforms (WebEx, MS Teams, & Allego) · Ability to travel to local/remote trainings/meetings as assigned—75-100% · This role must be located within the assigned territory/market to drive or fly to client locations, local offices in and outside of the regional territory · Ability to utilize and maintain a personal, company-approved device (smartphone, tablet, etc.
with compatible operating system), keep required software and system access up to date, and adapt to evolving technology tools and systems Working Conditions & Physical Demands: · Extensive travel required within assigned territory · Variable-hour schedule; may include last-minute event assignments Additional Information: · This is an as-needed role; flexibility is essential Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.
This position's pay is: $30.58/hr.
Key Responsibilities: · Lead and deliver virtual, onsite, or prerecorded presentations in group settings as assigned to existing and prospective customers · Represent The Organization at customer events, ensuring a professional and positive image while effectively communicating products, programs, and solutions · Maintain current knowledge in all products, programs, solutions, and initiatives Follow established guidelines and procedures of customer events as assigned · Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners · Coordinate, track, and update event meetings, including attendance, and top insights via data entry system ( ) by assigned deadlines
on W2 Job Summary: The Benefit Educator is responsible for conducting open enrollment meetings and customer events to educate customers about products, services, and programs.
This is a customer-facing role that requires delivering presentations and creating a positive customer experience through professional communication and product knowledge.
Hours are variable and based on event demand.
Responsibilities: · Conduct virtual, onsite, or prerecorded group presentations for existing and prospective customers · Represent the organization at open enrollment meetings, benefit fairs, and health fairs · Educate customers on products, services, and programs · Maintain knowledge of products, programs, and initiatives · Follow established guidelines and procedures for assigned events · Refer customer service, billing, and administrative inquiries to internal teams · Track and update event details, attendance, and insights in Salesforce by assigned deadlines Requirements: · High School Diploma or GED · Current and activeHealth & Life License · Experience presenting employer-sponsored benefits and health insurance · Strong communication and presentation skills · Proficiency in Microsoft PowerPoint, Word, Salesforce, WebEx, MS Teams, and Allego · Must be available during peak season (August–December) · Ability to travel 75–100% for client events, meetings, and trainings · Must have reliable transportation · Ability to maintain and use a personal company-approved device (smartphone or tablet)
Martindale-Avvo is seeking a high-performing Senior Account Executive (SAE) to join our Acquisition Sales organization. This role is designed for experienced sales professionals who excel at consultative, ROI-driven selling in a fast-paced, competitive environment. As an SAE, you’ll be responsible for acquiring new law firm clients, positioning Martindale-Avvo’s suite of digital marketing solutions, and consistently exceeding revenue goals while modeling best-in-class sales execution.
The legal industry is evolving rapidly, and attorneys are looking for trusted partners to help them compete in an increasingly digital-first market. Our Senior Account Executives are at the forefront of this transformation - helping law firms expand visibility, win new clients, and measure ROI through Martindale-Avvo’s marketing and advertising solutions.
What You’ll Do
- Drive new business acquisition through high-volume outbound prospecting, consultative discovery, and tailored solution presentations.
- Lead with ROI and consultative value: position Martindale-Avvo’s advertising, websites, and digital marketing products in a way that connects to firm-specific growth goals.
- Own the full sales cycle: from prospecting and qualifying through discovery, proposal, negotiation, and closing.
- Master pipeline management: maintain disciplined activity, pipeline accuracy, and forecasting within Salesforce.
- Leverage data-driven insights: use metrics, reporting, and market trends to target opportunities and improve client outcomes.
- Negotiate with confidence: handle objections, present competitive differentiation, and close deals at or above minimum pricing thresholds.
- Act as a peer leader: model sales excellence, share best practices and mentor new hire Account Executives.
- Adapt and thrive through change: embrace new sales tools, evolving buyer behaviors, and product launches with agility and resilience.
What You Bring
- Preferred 5+ years of B2B inside sales experience, including 2–3+ years of closing experience with a proven track record of consistently exceeding quota.
- Strong consultative selling skills with the ability to uncover business pain points, articulate ROI, and deliver compelling solution presentations.
- Demonstrated ability to manage a short-to-medium sales cycle (2–6 weeks) while maintaining high activity levels.
- Proven success in new business acquisition — cold calling, objection handling, pipeline creation, and disciplined follow-up.
- Technical proficiency:
- Fluency in Salesforce (or equivalent CRM) - building reports, maintaining pipeline hygiene, and pulling insights for decision-making.
- Strong working knowledge of Outreach or other sales engagement tools.
- Comfort with Google Suite and other productivity platforms.
- Excellent communication skills: professional verbal presence, confident presentations and on-video demos, and polished written follow-up.
- High resilience and growth mindset - competitive, coachable, and committed to continuous improvement.
- Background in digital marketing, SaaS, or SMB marketplaces preferred.
Compensation & Benefits
- Base salary: $70K
- Uncapped commission with OTE $140-180K for top performers
- 3 weeks paid vacation, sick days, paid holidays, and sick leave (where applicable)
- Medical, dental, vision, and life insurance benefits
- 401(k) plan with a company match
- Accessible leadership team and transparent career growth paths
- Recognition programs, performance incentives, and professional development opportunities
About Internet Brands
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.