Education And Training Jobs in Summit, NJ

382 positions found

Education/Labor Law Associate
✦ New
Salary not disclosed
Florham Park, NJ 2 hours ago

Schenck, Price, Smith & King, LLP is seeking an Education Law Attorney to join our team as an Associate or Counsel. As a top full-service New Jersey law firm, we are known for delivering practical solutions, strategic advocacy, and trusted counsel to public/private school clients across the state.


This is an excellent opportunity for an attorney who thrives on solving complex challenges in education and public sector law. You will work directly with experienced attorneys who are deeply invested in your professional development, providing hands on guidance, strong mentorship, and the opportunity to build real expertise early in your career. Your growth will be driven by your talent, initiative, and commitment to excellence, with tremendous opportunity for long term advancement within the firm.


What You Will Do:

  • Represent New Jersey public school districts in matters involving labor and employment, and general education law.
  • Engage in advocacy, negotiation, and problem solving on behalf of school clients and key stakeholders.
  • Draft legal memoranda, position statements, legal opinions, board policies, discovery and other essential documents supporting district operations and governance.
  • Attend Board of Education meetings.
  • Attend Administrative trials/labor arbitrations

Qualifications:

  • Strong work ethic
  • Good organizational and case management skills
  • Effective oral advocacy and communication abilities
  • Excellent legal research, analytical, and writing skills
  • Experience representing New Jersey public school districts and public sector employment/labor law knowledge, strongly preferred
  • Member in good standing of the New Jersey Bar


How to Apply:

Interested applicants should submit a resume and cover letter to Nicole Weiss, HR Director ( )


The expected annualized salary range for this position is $130,000.00 to $175,000.00. Actual compensation will be based on experience and other job related factors permitted by law.


Benefits: Medical, Dental, Vision, Life, AD&D, LTD, 401(k), Flexible Spending Account, Supplemental Life and AD&D


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time and with or without notice.



NO OUTSIDE AGENCIES

Not Specified
Attorney - General Liability Associate - Primarily Remote After Training
Salary not disclosed

Our client, a well-regarded regional defense litigation firm is seeking a General Liability Associate to join their Philadelphia area team.


The ideal candidate will have 4 to 7 years of general liability defense experience (auto, premises liability, etc.). This is a partnership track position.


During training, this position is hybrid remote (2 days on site per week). After training, there is potential for the position to be primarily or fully remote.


Candidates should be admitted to practice in NJ. PA admission is preferred but not required.


Competitive base salary 120k to 150k, bonus, matching 401k and benefits.


Remote working/work at home options are available for this role.
internship
Find Top-Rated Training Programs Near You, Make More Money
✦ New
Salary not disclosed

Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available

internship
abercrombie kids - Manager in Training, Bridgewater Commons
✦ New
Salary not disclosed
Plainfield, NJ 1 day ago

Company DescriptionAbercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites , , and .

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.?Job DescriptionThe Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store's organization.

What You'll Do

Customer Experience

Drives Sales

OMNI Channel Fulfillment

Store Presentation and Sales Floor Supervision

Store & Stockroom Operations

Staffing, Scheduling, and Payroll Management

Training and Development

Communication

Asset ProtectionQualificationsWhat it Takes

Bachelor's degree OR one year of supervisory experience in a customer-facing role

Strong problem-solving skills

Inclusion & Diversity Awareness

Ability to show up in a fast-paced and challenging environment

Team building skills

Self-starter

Strong interpersonal and communication skills

Drive to achieve results

Adaptability / Flexibility

Multi-Tasking

Fashion Interest & KnowledgeAdditional InformationWhat You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Quarterly Incentive Bonus Program

Paid Time Off

Paid Volunteer Day per Year, allowing you to give back to your community

Merchandise Discount

Medical, Dental and Vision Insurance Available

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

401(K) Savings Plan with Company Match

Training and Development

Opportunities for Career Advancement, we believe in promoting from within

A Global Team of People Who'll Celebrate you for Being YOU

SEE WHAT IT'S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

internship
Radiology - Breast Physician
Salary not disclosed
Newark, New Jersey 2 days ago
Radiology Opportunity in Newark, New Jersey

Job Summary:

We are seeking a highly skilled and dedicated Radiologist to join our dynamic team. The successful candidate will be responsible for performing a variety of minimally invasive procedures, with a particular focus on breast biopsies. This role requires a strong commitment to patient care, precision, and collaboration with a multidisciplinary team.

- Salary: 1099 Rate-Negotiable

Key Responsibilities:
- Perform Breast Biopsies: Conduct image-guided breast biopsy procedures, including stereotactic.
- Diagnostic Imaging Interpreting Diagnostic imaging studies including mammograms,
- Patient Consultation: Provide thorough consultations with patients to explain procedures, answer questions, and address concerns.
- Procedure Planning: Collaborate with referring physicians to plan and execute interventional procedures, ensuring optimal patient outcomes.
- Post-Procedure Care: Monitor patients post-procedure, manage any complications, and provide follow-up care as needed.
- Documentation: Maintain accurate and detailed medical records of all procedures and patient interactions.
- Quality Assurance-: Participate in quality assurance and improvement initiatives to enhance patient care and procedural outcomes.
- Education and Training: Stay current with advancements in interventional radiology techniques and technologies and participate in ongoing education and training programs.
- Team Collaboration: Work closely with radiologists, oncologists, surgeons, and other healthcare professionals to provide comprehensive care

Medical degree from an accredited institution.
- Board certification in Radiology and fellowship training in Breast Imaging/Mammograms is a plus.
- Valid medical license to practice in New Jersey
- Proficiency in performing breast biopsy procedures.
- Strong diagnostic and procedural skills.
- Excellent communication and interpersonal skills.
- Commitment to patient-centered care and continuous improvement.

Preferred Qualifications:
- Familiarity with Breast Biopsies and Stereotactic Procedures.
Not Specified
Radiology Physician
🏢 DOCTORS CHOICE PLACEMENT SERVICES, INC.
Salary not disclosed
Newark, New Jersey 2 days ago
Radiology Opportunity in Newark, New Jersey (100% TeleRadiology Option Available too)

Job Summary:

We are seeking a highly skilled and dedicated Radiologist to join our dynamic team. The successful candidate will be responsible for performing a variety of minimally invasive procedures, with a particular focus on breast biopsies. This role requires a strong commitment to patient care, precision, and collaboration with a multidisciplinary team.

DAYS ONLY, 8 WEEKENDS/YEAR, MON-FRI SCHEDULE, CAN BE 100% TELERADIOLOGY

- Salary: 1099 Rate-Negotiable, Base around $550K

Key Responsibilities:
- Perform Breast Biopsies: Conduct image-guided breast biopsy procedures, including stereotactic.
- Diagnostic Imaging Interpreting Diagnostic imaging studies including mammograms,
- Patient Consultation: Provide thorough consultations with patients to explain procedures, answer questions, and address concerns.
- Procedure Planning: Collaborate with referring physicians to plan and execute interventional procedures, ensuring optimal patient outcomes.
- Post-Procedure Care: Monitor patients post-procedure, manage any complications, and provide follow-up care as needed.
- Documentation: Maintain accurate and detailed medical records of all procedures and patient interactions.
- Quality Assurance-: Participate in quality assurance and improvement initiatives to enhance patient care and procedural outcomes.
- Education and Training: Stay current with advancements in interventional radiology techniques and technologies and participate in ongoing education and training programs.
- Team Collaboration: Work closely with radiologists, oncologists, surgeons, and other healthcare professionals to provide comprehensive care

Medical degree from an accredited institution.
- Board certification in Radiology and fellowship training in Breast Imaging/Mammograms is a plus.
- Valid medical license to practice in New Jersey
- Proficiency in performing breast biopsy procedures.
- Strong diagnostic and procedural skills.
- Excellent communication and interpersonal skills.
- Commitment to patient-centered care and continuous improvement.

Preferred Qualifications:
- Familiarity with Breast Biopsies and Stereotactic Procedures.
Not Specified
Transportation Safety Supervisor
Salary not disclosed
Elizabeth, NJ 3 days ago

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative Members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, Di Bruno Bros.®, Morton Williams® banners.


Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay ahead of the competition, Wakefern’s co-operative Members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.


About You

Summary

As a member of the Transportation Safety Department, you will be responsible for monitoring and managing compliance, safety, accountability (CSA) performance and ensuring all corrective actions are taken as a result of roadside inspections. Overseeing accident investigations, along with documenting investigation findings. Initiating and maintaining all U.S. Department of Transportation (DOT) mandated paperwork for the fleet. Driver hiring and maintaining qualification files in accordance with FMCSA guidelines. Conducting driver safety meetings. Interacting with Dispatch, Fleet Maintenance and Risk Management. Monitoring hours of service (HOS) compliance and provide refresher training as needed.


Essential Functions

The core functions of this position include, but are not limited to, the following:

  • Initiate and maintain all U.S. Department of Transportation mandated paperwork to include; driver qualification file, annual review, DOT physical, Commercial Driver License.
  • Monitor and manage driver safety performance such as HOS compliance, DriveCam review and coaching, CSA compliance and ensure all corrective action is taken as a result of roadside inspections.
  • Accident investigation, documentation and participate in determining the ruling of preventable or non-preventable, post-accident counselling, refresher training.
  • Driver retention and new hire. Verify qualification in accordance with our driver hiring guidelines. Initiate and process all new hire paperwork, to include the Department of Transportation’s PSP (Pre-Employment Screening Program), Clearing House validation and maintain driver files.
  • Ensure regulatory compliance by actively monitoring driver's license status, medical certificates and ensure DOT random drug testing quota is met.
  • Ensure all equipment meets regulatory requirements (registration, annual inspection, insurance and internal record keeping).
  • Interact with dispatch personnel to ensure drivers are always in compliance with all regulations.
  • Interact with Fleet Maintenance regarding vehicle inspections, equipment compliance, and damages.
  • Interact with stores regarding any safety issues involving our drivers, equipment, or store property. Remedy such issues.
  • Research motorist complaints, interact with the motorist to provide a timely response, present and confront the driver with the complaint.
  • Research and interact with Fleet Maintenance and Accounting regarding damage to our equipment caused by third party motor carriers or vendors.


Qualifications

  • Bachelor’s degree in business management, economics, finance or marketing. Certifications in Supply Chain Management, OSHA, Safety and Compliance; a plus.
  • Minimum of 5 to 7 years of supervisory experience in Transportation Safety & Compliance
  • Working knowledge of FMCSA Rules and Regulations, CSA and HOS
  • Working knowledge of Accident Investigation & Reconstruction
  • CSP certification preferred
  • Substance Abuse Training Certification
  • Detail oriented multi-tasker with a demonstrated ability to meet deadlines and transportation compliance regulations.
  • Advanced personal computer skills including Word, Excel, Power Point, and Outlook.
  • Effective communication skills to include both verbal and written communication. Ability to present to varied audiences, such as executive leadership or Members. Shares information and knowledge in support of the team and organization’s success.
  • Good organizational and time management skills.


Working Conditions & Physical Demands

  • Ability to balance prolonged periods of sitting at a desk and standing at a counter while working on a computer
  • Ability to move efficiently between inbound and outbound work stations
  • Ability to travel to various transportation terminal locations for site visits
  • Ability to do yard walks and perform hands on equipment inspections
  • Flexibility with regard to working hours, shift rotations, work locations, weekends, overtime, and holidays in a 24/7 Sunday thru Saturday operation. Split work week is required (Any 5 out of 7) and days off will be based on business need and may not include traditional Saturday/Sunday off days.

Leadership Competencies

  • Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it
  • Influence Others: The ability to effectively collaborate, inspire, persuade and align others
  • Drive Change: Create the vision and drive the momentum for change
  • Talent Planning: Build organizational and associate capability to achieve business goals
  • Take Accountability: Drive a culture of ownership throughout the organization
  • Inclusive Leadership: Role model inclusive leadership to leverage diversity


Core Competencies

  • Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
  • Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
  • Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
  • Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
  • Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
  • Drive for Results: Supports divisional and strategic objectives through achievement of work goals.


Company Perks

  • Vibrant Food Centric Culture
  • Comprehensive medical, dental and vision package
  • Competitive Salary and Paid Time Off
  • Fitness Reimbursement and Well-Being Program
  • Corporate Training and Development University
  • Collaborative team environment
  • Paid Parental Leave
  • 401K
  • Matching Gifts and Community Volunteer Involvement


Compensation and Benefits:

The salary range for this position is $69,004 to $90,324. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.


Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

Not Specified
Transportation Safety & Compliance Administrator
🏢 Wakefern Food Corp.
Salary not disclosed
Elizabeth, NJ 2 days ago

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, and Morton Williams® banners.


Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.


About You

As a member of the Transportation Safety Department, the Transportation Safety & Compliance Administrator supports the Safety & Compliance Department by performing a wide range of administrative and data management tasks that help maintain the fleet’s overall safety and regulatory compliance. This role is responsible for establishing and maintaining comprehensive accident and damage files, updating federally mandated records such as the DOT Accident Register, and preparing monthly compliance reports. The position requires daily interaction with internal partners including Risk Management, Fleet Maintenance, and Safety Supervisors as well as external stakeholders such as insurance brokers, ticket management companies, and law enforcement agencies. The Administrator also prepares various departmental correspondence and provides general administrative support as assigned by the Manager of Safety & Compliance. This role is essential in ensuring accurate documentation, timely reporting, and efficient workflow within the Safety & Compliance function.


Responsibilities:

The core functions of this position include, but are not limited to, the following:

  • Establish, organize, and maintain comprehensive files for all accident investigations, tractor damage, trailer damage, and miscellaneous damage claims.
  • Update and track all accident documentation to ensure accurate and complete file records.
  • Maintain the DOT‑mandated Accident Register, ensuring all required incidents are logged and updated in a timely manner, according to DOT requirements.
  • Manage data and create the Monthly Accident Register report for internal distribution.
  • Coordinate check requests and manage charge accounts for obtaining police accident reports.
  • Maintain a 7‑year filing archive for all accident-related folders in accordance with regulatory retention requirements.
  • Coordinate with the insurance broker regarding Certificates of Insurance for owner‑operators renting or purchasing tractors.
  • Engage daily with the Risk Management Division to exchange required information on accident files, supporting accurate claims handling and risk assessments.
  • Manage the driver qualification files in compliance with Department of Transportation (DOT) regulations.
  • Track and manage expiration dates for driver credentials, including medical screenings and registration renewals; generate and send monthly compliance reports to the Transportation Manager.
  • Support timely processing of driver terminations, ensuring all systems and records are updated and coordinated with Accounting to remove union dues.
  • Maintain accurate databases for fleet tractors, 700+ drivers, owner‑operator tractor registrations, and TWIC cards.
  • Facilitate the Drivers’ Safety Award Program, including tracking accident‑free eligibility, ordering gifts, and coordinating award distribution.
  • Monitor and maintain the annual roster of drivers who qualify for safety recognition based on accident‑free performance.
  • Manage New York City parking tickets, including sorting, reconciling, and reviewing ticket notices.
  • Coordinate with third‑party ticket management companies, maintain an updated tracking spreadsheet, and prepare monthly payment compilations and check requests.
  • Prepare driver Preventable and Non‑Preventable determination letters and distribute to appropriate parties.
  • Draft and maintain the Monthly Motorists Complaints Report, including documentation of incidents and tracking involved drivers.
  • Generate departmental correspondence and reports as assigned by the Manager, Safety & Compliance.
  • Is daily point of contact for Safety Supervisors, supporting investigation processes, documentation needs, and operational safety initiatives.
  • Coordinate with Fleet Maintenance regarding damage assessments for tractors and trailers involved in accidents.
  • Collaborates with internal departments (Transportation Operations, Risk Management, Fleet Maintenance, Accounting) to ensure accuracy, compliance, and timely communication.


What we are looking for

  • High school diploma or equivalent required; associate degree preferred or working toward bachelor degree.
  • Outstanding telephone etiquette, verbal and written communication skills
  • Minimum of 3-5 years administrative, safety, compliance, or transportation industry experience.
  • Understanding of DOT regulations, accident reporting requirements, or fleet safety processes a plus.
  • Strong problem solving and critical thinking skills
  • Ability to work independently, take initiative, and follow established compliance procedures.
  • Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
  • Effective multitasking and time‑management skills, especially in a fast‑paced environment.
  • Organized, systematic, detail oriented, impeccable record keeping skills.
  • Ability to proactively interact with individuals throughout Wakefern and outside the company.
  • Handles confidential matters with discretion and professionalism.


Physical Demands and Work Environment

  • Ability to sit and work at a desk for long periods of time
  • Ability to view screens for long periods of time
  • On-site five days a week


Core Competencies

  • Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
  • Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
  • Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
  • Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
  • Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
  • Drive for Results: Supports divisional and strategic objectives through achievement of work goals.


Company Perks

  • Vibrant Food Centric Culture
  • Corporate Training and Development University
  • Collaborative Team Environment
  • Educational Workshops
  • Networking Opportunities
  • Volunteer Opportunities


Compensation and Benefits

The weekly salary range for this position is $1,113-$1511. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirement

Not Specified
Credentialing Specialist
✦ New
Salary not disclosed
Morristown, NJ 1 day ago

Actively hiring "Credentialing Specialist" at Morristown, New Jersey for position at a Hospital. pay rate is $32-$35/Hr.


Please find below the Job Description:

  • Job Title : Credentialing Specialist
  • Duration : 3+ months possibility for extension
  • Location : Morristown, New Jersey
  • Pay Rate : $32-$35/Hr.
  • Schedule Notes: 8a - 4p


Job Description:

Overview:

The Credentialing Specialist is responsible for ensuring compliance with all regulatory, legal, and organizational standards regarding provider credentialing. This role involves processing initial applications and reappointments for physicians and allied health practitioners, maintaining accurate provider data, and supporting medical staff departments through administrative coordination and reporting.

Essential Duties & Responsibilities:

  • Enforce regulatory compliance and quality assurance standards.
  • Process and maintain credentialing applications (125–200 quarterly) for initial appointments and reappointments.
  • Verify and track provider credentials including education, training, experience, licensure, and certifications.
  • Maintain accurate and current provider data in the Echo credentialing system.
  • Ensure compliance with legal, federal, state, and organizational bylaws.
  • Prepare and submit documentation for Credentials Committee, Medical Executive Committee (MEC), and Board of Trustees meetings.
  • Schedule, attend, and take minutes for medical staff department meetings as needed.
  • Collect and process dues for site-based medical staff.
  • Track and manage license and certification expirations.
  • Maintain strict confidentiality of all provider and credentialing information.
  • Perform other duties as assigned.

Required Skills & Qualifications:

  • In-depth knowledge of the credentialing process.
  • Strong organizational and time management skills; ability to prioritize multiple tasks.
  • Excellent verbal and written communication abilities.
  • Strong research and data analysis skills.
  • Self-motivated with the ability to work independently.
  • Proven ability to establish and maintain effective working relationships.
  • Proficiency in Microsoft Office and credentialing software (especially Echo).

Education & Experience:

  • Relevant education or training in healthcare administration or related field preferred.
  • Previous experience in medical credentialing is strongly preferred.


Benefits:

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.

Not Specified
Service Supervisor
Salary not disclosed
Parsippany, NJ 3 days ago

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.


The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.


Responsibilities/Accountabilities include the following but are not limited to:


  • Ability to manage and support multiple teams/functions, including union and non-union team members.
  • Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
  • Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
  • Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
  • Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
  • Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
  • Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
  • Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
  • Analyzes data to help determine potential future business needs.
  • Provides input and may prepare initial budgetary proposals for assigned cost centers
  • Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
  • Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
  • Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
  • Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
  • Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
  • May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
  • Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
  • Manages a fleet of company service vehicles and their equipment.
  • Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.


Additional responsibilities:


  • Daily timecard review, allocations and timely approval for hourly team members.
  • Inputting of daily metrics.
  • Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
  • Performing quarterly performance reviews with the team.
  • Preparation of PowerPoint slides and presenting them at quarterly team meetings.
  • Approving invoices in a timely manner.
  • Approving expense reports.
  • Ordering technician’s uniforms bi-annually.
  • Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
  • Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
  • Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
  • Monitoring and enforcing any active recalls on product.
  • Scheduling opportunities for ongoing training opportunities for the service team members.
  • Resolving customer escalations.
  • Overseeing and enforcing quality alerts.
  • Documenting notable behaviors of team members.


Skills/Knowledge:


  • Must be able to develop a high-level understanding of all Pella products and their applications.
  • Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
  • Demonstrates open communication and the ability to always maintain professionalism.
  • Works collaboratively and creates a sense of trust and reliability with internal team and customers.
  • Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
  • Seeks out internal experts and utilizes their knowledge.
  • Supports change and innovation within organization.
  • Focused on details and follow through.
  • Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.


Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education and/or Experience


Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.


Language and Communication Skills


Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.


Computer Skills


Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Not Specified
jobs by JobLookup
✓ All jobs loaded