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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Join a Growing Team at McKesson!

McKesson's Ambulatory Care Inside Sales team is expanding in Richmond! We're looking for passionate, driven individuals to help us grow! If you thrive in a fast-paced, customer-focused environment and love building relationships that make a difference, this is your opportunity to join a team that's making an impact in healthcare every day.

Your Role at a Glance

As an Inside Sales Representative, you'll be responsible for developing new accounts and expanding business within existing Ambulatory Care facilities. You'll engage customers through phone, email, social media, and other digital channels-delivering solutions that improve patient care and operational efficiency.

On-Site Training & Hybrid Work Model

Training Schedule (4 Weeks On-Site in Richmond, VA):

• Schedule: 8am to 5pm

• Weeks 1- 4 Monday-Friday in office training. This structured training model includes onboarding, meeting with the team and your mentor, side by side shadowing while using what you learn in a supportive, supervised environment

• Working in office Monday through Friday for 60 days post training

• After initial 90 days, new team members move their workspace home to work remotely, while returning to the office once or twice a week for team meetings

Inside Sales Compensation:

• Base: $28.85hr / $60,008 annual

• Uncapped Sales Incentive: Target $30,000 annual (Paid Monthly)

• Total Target Cash = $90,008

Key Responsibilities

New Business Development

• Prospect and convert new customers through cold calling, email outreach, and digital engagement.

• Sell McKesson's full portfolio of products including med-surg, equipment, and lab items.

• Prepare quotes, negotiate sales transactions, and close deals.

• Stay current on industry trends, vendor offerings, and competitive positioning.

• Use tools like Orbits, Scan Manager, and EDI to support customer connectivity and articulate value.

Account Growth & Retention

• Identify opportunities to expand sales within existing accounts.

• Analyze sales history and customer needs to recommend tools and solutions.

• Provide clinical support and education on business tools and programs.

• Build long-term relationships that drive loyalty and customer satisfaction.

What You Bring

• Strong communication and listening skills.

• Goal-oriented, competitive, and results-driven mindset.

• Ability to work independently and adapt in a dynamic environment.

• Detail-oriented with sound judgment and problem-solving skills.

• Confident phone presence and positive attitude.

• Experience in medical sales or procurement preferred.

• Proficiency in Microsoft Office and customer connectivity platforms.

Minimum Requirements: 2+ years relevant experience

Minimum Basic Skills Required:

• Location Requirement:Candidates must reside in the greater Richmond, VA or Scottsdale, AZ metropolitan area. This is a hybrid role, requiring 1-2 days per week in the office following completion of training.

• Sales & Influence:Demonstrated success in influencing decisions and/or selling products or services over the phone in a consultative or transactional sales environment.

• Performance-Driven:Proven track record of achieving individual performance goals, with experience managing to metrics in a structured, results-oriented setting.

• Customer-Focused Experience:Background in account management or other customer-facing roles within a professional office environment.

• Organizational Skills:Strong time and task management abilities, with the capacity to prioritize effectively in a fast-paced setting.

• Technical Proficiency:Advanced skills in Microsoft Office, with strong proficiency in Excel (e.g., data sorting, filtering, pivot tables, and basic formulas).

Additional Skills

• or CRM strong preferred.

• Government experience preferred.

• Healthcare or distribution experience preferred.

• Sales or project management experience preferred.

Education: 4-year degree or equivalent experience preferred

Physical Requirements: Large amount of computer-based work. Large amount of time on telephone.

Travel - Up to 5%

Must be authorized to work in the US. Sponsorship is not available for this position

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to .

Join us at McKesson!

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Remote working/work at home options are available for this role.

Executive Assistant - Boston (Hybrid!)


A highly regarded investment management firm is seeking a bright, organized, and proactive Executive Administrative Assistant to support a fast-paced team of senior professionals. This role is ideal for someone who thrives in a dynamic environment, enjoys keeping complex schedules running smoothly, and takes pride in delivering exceptional administrative support.

The primary focus of this position will be extensive travel coordination and logistics, along with high-level calendar management. 

Compensation: 70,000-105,000 

Key Responsibilities

• Manage complex and ever-changing calendars in Outlook for senior team members
• Coordinate high-volume domestic and international travel, including flights, hotels, and ground transportation through a travel agency
• Organize meetings end-to-end, including scheduling, conference room coordination, security access, and catering arrangements
• Prepare meeting materials and distribute information in advance of meetings
• Maintain and update internal databases within Salesforce
• Process expense reports and reimbursements in Workday
• Monitor and manage inboxes with professionalism and discretion
• Provide support on team initiatives and special projects as needed

Qualifications

• Bachelor’s degree required!
• 2–4 years of administrative or executive support experience, preferably within professional services or financial services
• Strong organizational skills with the ability to prioritize in a fast-paced environment
• Must have experience with travel coordination and strong calendar management 
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and sound business judgment
• Detail-oriented with strong proficiency in Microsoft Outlook, Excel, and Word
• Must be willing to be onsite 4 days/week!

For immediate consideration, qualified and interested candidates may reach out directly to Kelly Lucey at with a copy of their resume. 

 

Remote working/work at home options are available for this role.

Merchant Card Sales Representative - Remote

Company: PRE-US

Location: The Lakes, Nevada, 88901

Ref #: 116716

Pay Rate: $33.66

Experience/skills and/or location may influence position wage rate

Function: Merchandising

Employment Duration: Full-time

Benefits:

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program

Description and Requirements

Function: B2B Sales

Employment Duration: Full-time

Description and Requirements

As a Strategic Payments Sales Representative, you will drive acceptance of a major credit card brand among medium to large merchants across key verticals such as utilities, insurance, property management, and healthcare. Acting as a trusted advisor, you will engage decision-makers, uncover opportunities, and close acceptance gaps through strategic outreach, research, and problem-solving.

What is in it for you?

• Represent a globally recognized credit card brand.
• Competitive salary and comprehensive benefits.
• Join a results-driven, collaborative team with a strong growth mindset.

What will you do?

• Represent the client with professionalism and credibility at all times.
• Proactively engage merchants via calls, emails, and on-site visits to educate, influence, and drive acceptance.
• Conduct research and leverage systems to identify acceptance gaps and develop actionable strategies.
• Collaborate with businesses to resolve technical challenges and ensure seamless onboarding.
• Build and maintain relationships with key stakeholders and decision-makers.

How will you succeed?

• Comfortable communicating with senior-level contacts at large organizations.
• Persistent and resourceful in gathering information and overcoming obstacles.
• Strong organizational skills to manage priorities and territory effectively.
• Proficient in Salesforce and adept at using data and systems to inform strategy.

What experience should you have?

• Proven success in Merchant Services or related B2B sales roles.
• ISO processing background preferred.
• Experience managing a territory and driving results.
• Exceptional problem-solving and influencing skills.
• Strong phone and email communication abilities.
• Customer-focused mindset with a consultative approach.
• Proficiency with Microsoft Office Suite.

Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer *Acosta Group, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Remote working/work at home options are available for this role.

Clinical Affairs Manager, Interventional Access (REMOTE)

The Clinical Affairs Manager will provide clinical expertise, insight, and support to clinical end-users, clinical sales specialists, sales team, Regulatory, Engineering, marketing, and other corporate departments on safe and effective use of the Teleflex Medical product portfolio with primary emphasis on the Coronary/Structural Heart franchise. This position will support the appropriate clinical application of the Coronary/Structural Heart franchise via didactic, web-based, and teleconference education, and understanding of these products and best practices. Clinical support will be provided to physicians, nurses, techs, etc., to include support for live cases/proctorships in the therapeutic areas related to focus products. The Clinical Affairs Manager will drive innovation by identifying product attributes necessary to expand into new markets, or capitalize on new clinical applications; identify new, clinically driven product and market opportunities; and perform other related duties as required. Provide support during society engagements, facilitating the exchange of scientific information in close collaboration with CMA leadership and the broader clinical affairs interventional team.

Customer Experience Representing Teleflex in a customer-facing position is a tremendous responsibility and opportunity. All CMA colleagues are expected to perform with the highest levels of professionalism, service, and ethics to strengthen the Teleflex brand and relationship with our customers. Continuous Improvement - Demonstrates initiative and critical thinking to identify, prioritize process and performance gaps. Develops solutions to deliver improved results. Exemplifies continuous improvement thought processes and focus. Culture and Values Exemplifies Teleflex values and ensures a fair, open, and productive climate that is engaging, ethical, and legally compliant. Strives to work effectively across boundaries in a complex matrix environment. Identify and support BU field efforts for the Coronary/Structural Heart franchise through clinical and educational customer needs assessment, product and procedural training, live case coverage, and assist with customer follow-up for ongoing clinical support as needed. Maintain and develop expertise on the Coronary/Structural Heart Interventional product portfolio related to the specific clinical specialty area and expertise. Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate clinical use of Teleflex products, and timely professional follow-up. Support Coronary/Structural Heart educational programs with aligned educational goals and needs of the Interventional Business Unit. Support scientific exchanges of information with medical societies. Pre-conference & in-booth educational programs, meetings with scientific committees, education grant support, and research submissions (in collaboration with the Global Research & Scientific Services team). Off-label support for Teleflex products in accordance with Teleflex policy & local legal regulations

Manage utilization of HCPs in accordance with Teleflex IPPs. Coordinate efforts between cross-functional partners, including Medical Affairs, Global Research & Scientific Services, marketing, and R&D. Coordinate, participate, and manage educational, scientific activities at identified local, regional, and national trade shows/exhibitions. Serve as part of the CMA clinical expert team on product applications and troubleshooting when interfacing with SBU Leadership, Clinical Sales Specialists, and Teleflex team members. Participate as a clinical expert on project teams, committees, and in meetings with various corporate departments to provide guidance as to the clinical perspectives for the Coronary/Structural franchise. Build and support infrastructure for speaker programs supporting Teleflex Academy, webinars, training content, and programs. Coordinate and participate in content development and review of education material as needed by IA BU or CMA. Manage all business-associated administrative tasks and responsibilities to support job-related activities, to include strict adherence to the Teleflex Medical T&E policies and procedures, timely filing of required and/or requested reports, and documentation of activities via approved documents and forms. Adhere to applicable Teleflex IPPs, Teleflex Code of Ethics, and all Company policies, rules, procedures, and housekeeping standards.

Bachelor's degree is required, preferably in clinical, biology, health sciences, or engineering. Procedural experience within Interventional Cardiology and/or Structural Heart Possess a minimum of five years' clinical exposure in the medical field in the Cardiology environment. Medical Device industry supporting Clinical and Medical Affairs, strongly preferred. Proficient in Microsoft Word, Excel, and PowerPoint required; SalesForce experience preferred.

Remote working/work at home options are available for this role.

Company Overview:

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributor of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

Responsibilities and Qualifications

Summary:

As a Strategic Account Executive, you will own, protect and grow long-term relationships with existing large, high-value, complex enterprise clients, including Fortune 500 companies. These accounts are long-term contracted customers and represent a significant portion of our revenue, requiring a proactive, consultative and detail-oriented approach to ensure satisfaction, retention, and growth. Your role involves providing exceptional customer service, administrative support, and presenting white-glove, consultative solutions to senior-level customer stakeholders.

Organizational Impact:

This role is pivotal in maintaining and growing revenue from our most important clients, ensuring long-term partnerships and loyalty. By delivering a white-glove service experience and identifying upselling opportunities, you will contribute to overall customer satisfaction and revenue growth.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for assigned strategic accounts, ensuring a high level of client satisfaction and engagement
• This role follows a land‑and‑expand model, with approximately 70% focused on strategic account management and 30% on identifying and driving growth opportunities within existing accounts
• Manage all aspects of client relationships, including inquiries, administrative tasks, and escalations, with professionalism and urgency
• Coordinate complex, large-scale deployment of products or services with external and internal partners
• Identify and promote upselling opportunities for additional products and services that align with client needs
• Develop and execute account plans that support client objectives while driving incremental revenue for the company
• Coordinate with internal teams, such as Customer Success, Operations, and Product Development, to deliver seamless support and solutions to clients
• Conduct regular check-ins, business reviews, and performance reporting for clients to reinforce value and strengthen relationships
• Ensure contract compliance and assist with renewals or amendments as necessary
• Maintain detailed records of client interactions, product usage, and sales activity in CRM systems
• Stay informed about industry trends, competitor offerings, and client business developments to anticipate needs and provide proactive solutions
• Represent the company at client events, trainings, and industry gatherings to reinforce relationships and promote additional offerings
• Collaborate with sales leadership to refine account management strategies and share client feedback for continuous improvement
• Nationwide travel to meet with customers, attend events, or other business related reasons is required. Travel expectation is 30% per month.
• Additional job duties as assigned

Skills/Experience Required:

• Education: Bachelor’s degree in business, sales or marketing
• 5+ years of experience in account management, client success, or consultative/solution-based sales roles, preferably with large enterprise clients
• Proven track record of managing high-value accounts and delivering exceptional customer service
• Ability to effectively manage and sell complex, consultative solutions that require aligning products, services, and stakeholders to meet broader customer objectives
• Ability to identify upselling opportunities and present tailored solutions to clients
• Excellent interpersonal and communication skills, with the ability to build trust and influence senior-level stakeholders
• Strong organizational skills and attention to detail, with the ability to manage complex administrative tasks effectively
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite
• Self-motivated, proactive, and able to work independently in a fast-paced environment
• Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions
• Entrepreneurial mindset with the ability to proactively identify challenges, think critically, and develop solutions in collaboration with internal partners Effective time management and organizational skills
• Strong written communication skills with ability to prepare clear, concise business proposals
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

#CardioPartners

Remote working/work at home options are available for this role.

Associate Director, Online Learning Job Summary:

We’re looking for an Associate Director, Online Learning to join an Association in Washington, DC. This is a contract-to-hire opportunity that will require you to work onsite three (3) days per week. As the Associate Director, you will work in conjunction with departmental leadership to implement the department’s strategic vision and oversight of the Division-wide online and blended learning initiatives and content development. The position requires experience in instructional design and education program development across different modalities, working closely with subject matter experts, procuring, and managing external vendors and partnering organizations, and measuring business impact and effectiveness of deployed learning solutions.

Associate Director, Online Learning Responsibilities:

• Support the Director in executing the department’s vision, strategy, and development of accredited online learning initiatives.
• Lead and support the instructional design team to deliver high-quality online learning programs that meet or exceed departmental performance metrics.
• Recruit and collaborate with psychiatrists, subject matter experts, allied organizations, and internal stakeholders to identify knowledge gaps and develop educational content.
• Manage the full lifecycle of online learning activities, including planning, development, launch, review, and renewal within the Learning Management System (LMS).
• Develop and oversee project plans for online learning initiatives, ensuring milestones, timelines, and budgets are met.
• Ensure all educational activities adhere to accreditation standards, compliance requirements, and quality control processes.
• Track and analyze LMS data and program performance metrics to measure success, identify learner insights, and support strategic planning.
• Produce reports on Learning Center activity and provide required learner and program data to external partners and accrediting organizations.
• Oversee vendor relationships and external solutions to ensure alignment with project objectives, timelines, budgets, and deliverables.
• Develop and maintain standard operating procedures, workflows, and a customer service model that supports efficient team operations and stakeholder support.
• Manage the Online Learning Help Desk and escalation processes to ensure timely resolution of technical and user issues.
• Collaborate with marketing and communications teams to support promotion and outreach for online learning programs.
• Research and recommend best practices and emerging trends in online learning, instructional design, and digital education.
• Supervise and mentor the LMS Administrator and provide coaching and guidance to junior staff members.
• Provide administrative and operational support for committees and other departmental initiatives as needed.

Associate Director, Online Learning Qualifications:

• BA/BS and at least 5-7 years of relevant experience.
• Experience with managing complex projects with demonstrated success in meeting deadlines, managing vendors, and managing related budgets.
• Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
• Experience working in associations industry is preferred.
• Experience with adult educational and/or healthcare programs is preferred.
• Excellent communicator capable of providing leadership to individuals and groups.
• Self-motivated, able to work independently, and shows attention to detail.
• Knowledge of how websites operate (i.e., databases, APIs, and content management systems).
• Demonstrated experience with computer-based and/or software-as-a-service (SaaS) tools such as podcast platforms, Salesforce, HTML, Captivate, Articulate 360 suite of programs, Microsoft 365, Adobe Premiere, Vimeo, Zoom, GoToWebinar, and/or other graphic and media design/production tools.

Remote working/work at home options are available for this role.

Title: Salesforce Architect (Hybrid) Location: Plano, TX Job Summary: We are seeking an experienced Salesforce Architect with 10+ years of experience designing scalable and high-performance Salesforce solutions.

The role involves translating business requirements into technical architecture, leading implementations, and providing guidance across Sales Cloud, Service Cloud, and Experience Cloud environments.

Must Have skills: Salesforce Salesforce integration Salesforce security Service cloud Key Responsibilities: Design scalable Salesforce architecture, including data models, integrations, security, and user experience.

Collaborate with stakeholders to gather requirements and translate them into functional designs and user stories.

Provide technical leadership on declarative solutions (Flows, configurations) and programmatic development (Apex, LWC).

Lead solution implementation, including integration, data migration, testing, and deployment.

Act as a trusted advisor to business and technical teams, ensuring best practices and platform optimization.

Stay current with Salesforce releases and innovations to recommend improvements.

Required Skills: 10+ years of Salesforce experience.

Strong expertise in Salesforce Clouds (Sales, Service, Experience).

Hands-on experience with Apex, Lightning Web Components (LWC), APIs, and integrations.

Experience with data modeling, data migration, and enterprise architecture.

Excellent communication and stakeholder management skills.
Remote working/work at home options are available for this role.

Sr. IT Project Manager – Salesforce/Hybrid/Direct Hire 5006

Tier4 Group is seeking a strategic, high‑impact Senior Project Manager who thrives on understanding the why behind every project and translating business needs into clear, actionable delivery plans. You’ll join a fast‑paced Technology team where purpose, clarity, and execution discipline are essential.

This role requires someone with proven Salesforce migration experience, exceptional communication skills, and the ability to drive complex projects while keeping teams aligned on outcomes—not just tasks.

What You’ll Do

Lead Projects with Purpose & Clarity

• Develop project plans rooted in a deep understanding of business objectives and user impact
• Clearly communicate the why behind decisions, priorities, and approaches
• Translate strategic goals into measurable milestones and delivery timelines

Drive End-to-End Delivery

• Oversee all phases of project execution (planning, build, testing, deployment, stabilization)
• Track progress, manage dependencies, and proactively address gaps
• Provide timely, clear status updates tailored to both technical and business audiences

Manage Risks & Issues with Business Context

• Identify, document, and manage risks and issues
• Communicate impacts in terms of business value and customer outcomes
• Drive accountability with owners and action plans

Enable Team Performance & Remove Barriers

• Facilitate cross-team collaboration and remove roadblocks
• Foster a clear, purpose-driven environment where teams understand why their work matters
• Ensure alignment between business partners, developers, and leadership

Champion Agile Ways of Working

• Lead Agile ceremonies with a focus on transparency, learning, and continuous improvement
• Guide teams through effective standups, retrospectives, grooming, and prioritization
• Ensure Agile practices are being used to deliver value—not just followed as process

Additional Responsibilities

• Lead Salesforce migration and/or enhancement projects
• Manage two or more Agile delivery projects simultaneously
• Perform other related duties as needed

What You Bring

Required Experience

• 5+ years of Project Management experience (8+ preferred)
• Hands-on Salesforce migration experience (required)
• Proven ability to manage multiple concurrent projects using Agile methodologies
• Strong ability to understand and articulate the why behind initiatives
• Excellent communication skills—able to explain complex topics to both technical and non-technical audiences
• Experience working with third-party development or infrastructure partners
• Proficiency with tools such as Jira and Confluence (Atlassian suite)

Preferred Skills

• Experience supporting or working within a lightweight PMO or structured project delivery environment
• Experience with value-based prioritization or intake processes

Remote working/work at home options are available for this role.

Qualifications: Minimum of 10 years of experience required with data and metrics analysis.

Minimum of five years experience working in analytics with hospitals and health plans.

Advanced proficiency required with VBA, SQL, Salesforce, Excel and Access.

High-level skills using web applications and all browsers; ability to teach others how to use web-based database functions.

Demonstrated experience using Microsoft Office computer applications, including Word, Access, Outlook and SharePoint.

Advanced knowledge of Excel required.

Detail-oriented with strong follow-through and ability to work independently given standard guidelines and checklists.

Good writing and communication skills.

Able to draft grammatically correct and professional email messages.

Demonstrated experience in working successfully with minimal supervision.

Must have knowledge of medical and health care terminology.

Ability to complete HIPAA training and implement high-level protections on patient information and confidentiality.

Must work effectively independently and in a team setting.

Ability to relate well with internal and external customers.

Quality/Metrics: Gather and perform analysis on data from Salesforce, Loopback, Excel, and other databases as required.

Perform data cleaning as needed to ensure data are consistent and analyzable.

Create data reports, charts, graphs and tables for regular reporting to program leads and external partners.

Export data from software systems and program tracking logs for agency reporting.

Assemble reports, papers and presentation materials as directed.

Collect data through phone and in-person interviews.

Record or transcribe data in accordance with project and funding source guidelines.

Perform literature reviews (locating, listing &/or abstracting articles).

Enter literature references into shared database (such as EndNote) Responsibilities: Data cleaning, formatting, and maintenance as needed.

Data visualization and analysis of program metrics.

Data Entry for the program(s) assigned.

Program reporting/billing/invoicing support.

Administrative duties as needed (Mailing and other assigned work) Establish and maintain systems for program accountability – reports track performance.

Attend and ensure follow up after all meetings and presentations – minutes, reports, action plans, assignments, and etc.

Monitors performance, responsibilities of field staff with respect to database management, metrics, and documents.

Reports all errors in systems, workflows, and both internal and external individuals.

Completes reporting (both internal and contractual requirements) with thorough knowledge and understanding of what is being reported.

Develops and maintains a current understanding of the Department’s Contractual Agreements.

Must have professional verbal and written skills, computer/software skills.

Assists with both internal and external customer service calls, emails, and requests.

Other Miscellaneous tasks assigned, as needed.

SQL Server database design, implementation, troubleshooting Develop, optimize, and maintain complex T-SQL queries, stored procedures, indexes, constraints; resolve performance issues, deadlocks, and contentions using traces, execution plans, and profiling.

Design, develop, test, and implement ETL/ELT processes using Talend for data extraction, transformation, and loading from diverse sources, including Salesforce CRM data.

Administer and optimize Talend environment, including job scheduling, dependencies, monitoring, automation, patches, upgrades, and performance tuning.

Integrate Salesforce data (e.g., via APIs, connectors) into SQL Server databases and data warehouses, ensuring data quality, synchronization, and real-time/ batch processing.

Collaborate face-to-face/with business stakeholders to analyze requirements, gather specifications, evaluate data sources/targets, and design solutions that improve business performance.

Lead ETL development activities, ensure code quality, provide feedback on performance.

Support enterprise data warehouse, data marts, and business intelligence initiatives; perform source data analysis and dimensional modeling.

Develop and automate processes using scripting.

Provide tier 2/3 support, evaluate production issues, recommend improvements, and participate in project planning following Agile methodologies.

Perform proactive performance optimization, and data synchronization across environments Mentor staff, recommend process enhancements, and contribute specialized knowledge across IT and business operations.

Document data integration processes, workflows, ETL designs, data mappings, technical specifications, and system configurations Manage version control, deployments Collaborate on testing (unit, integration, UAT Translated business requirements into actionable data specifications, documentation, and code solutions using Salesforce Object Manager and official documentation Reviewed Salesforce release notes, verified production deployments, and conducted feature testing across sandbox and production environments with detailed feedback submission Developed and maintained complex SOQL queries to support data team operations, reporting, and analytics needs Designed and built custom Salesforce reports to support data operations and Enhanced Care Management (ECM) programs Developed and deployed end-to-end solutions for processing health plan MIF data, enabling efficient insert, update, and reporting workflows for Lead and Case objects Performed large-scale data inserts, updates, and migrations using Salesforce Data Loader in both sandbox and production environments Extracted, analyzed, and transformed backend Salesforce data using Talend and SQL to produce accurate reports for compliance, billing, and operational needs Identified and resolved reporting discrepancies and data quality issues through root-cause analysis and targeted corrections Cleaned, standardized, and transformed referral data for mass uploads into Salesforce while enforcing validation rules and workflow requirements Created Salesforce-based error reports that enabled program teams to quickly identify and correct data entry issues Conducted data gap analyses against vendor reporting requirements and designed field transformations and new data structures to meet compliance and reporting standards Integrated offshore datasets with Salesforce records to address missing or incomplete data, improving accuracy for reporting and billing Reduced manual data entry and correction efforts by automating large-scale updates, inserts, and fixes via Salesforce Data Loader Maintained vendor zip code records in Salesforce to ensure accurate service area tracking, correct billing rates, and reliable historical reference Partners in Care Foundation is an equal opportunity employer.

We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws.

All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Remote working/work at home options are available for this role.

Job Title: Software Trainer (Hybrid)

Location: North Wilkesboro, NC (50% Travel Required)

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.

Key Responsibilities:

•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Ability and willingness to travel up to 50%

•Experience delivering software training

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)

Remote working/work at home options are available for this role.