Salesforce Login Jobs in Glen Echo, MD

Title: Program Coordinator, Center for Diplomatic Engagement 

Employment Status:  NON-EXEMPT

Salary: $49,350 - $55,125

Supervisor Title: Director, Center for Diplomatic Engagement

Date Revised: March 2026

Summary of Position:

The Program Coordinator, Center for Diplomatic Engagement supports and coordinates the day-to-day elements of the Center for Diplomatic Engagement, with an emphasis on Diplomatic Receptions and Signature events, as well as other convening programs for the diplomatic corps and initiatives across Meridian?s Open Diplomacy Centers. The Program Coordinator will serve as associate producer and, occasionally, lead producer for select programs within the portfolio. The Program Coordinator also manages a defined regional portfolio of embassy relationships and backstops the Center?s financial and administrative deliverables.

This position is located in Washington D.C. and Meridian requires MD, DC, or VA residence for all employees. The position may work partially remotely until further notice. 

Position Responsibilities:

Program Implementation & Event Production (60%)

• Plan and execute two new ambassador welcome receptions each year, including event production, logistical coordination, speaker preparation, and diplomatic outreach. 
• In partnership with the Director and MCDE colleagues, serve as associate producer?and, as appropriate, lead producer?across assigned MCDE and Open Diplomacy programs, particularly Diplomatic Receptions and signature events. 
• Develop strategic event workplans and deliverables, overseeing day-to-day project management to include audience/attendee outreach, registration tracking, correspondence, and post-event follow-up. 
• Produce written outputs, including session descriptions, talking points, briefing documents, runs of show, discussion questions, staffing plans, program summaries, and other materials. 
• Liaise with speakers and external stakeholders, including program partners, on-site facility staff, and vendors. 
• Coordinate logistics with internal stakeholders, including events, AV, and communications teams, executive leadership, and colleagues across the Engagement, Growth, and Partnerships division. 
• Support day-of program implementation for MCDE and Open Diplomacy programs (approx. 30 events annually, primarily in-person with occasional hybrid or virtual), including registration, materials preparation, ushering, and other tasks assigned by lead producers. 
• Organize logistics for off-site programming, including venue, vendor, and client (when applicable) coordination, and serve as lead on-the-ground coordinator for assigned events. 
• Update and maintain Diplomatic Reception and other assigned convening series webpages with digital content, including short reports summarizing key takeaways and curated photo galleries and captions for internal/external use. 

Diplomatic Engagement & Research Support (25%)

• Oversee a defined regional portfolio of diplomatic engagement, serving as the primary logistical point of contact and central repository for Meridian?s relationships with the foreign diplomatic corps in that region. 
• Lead proactive tracking of embassy rotations, staffing changes, and regional developments in Salesforce, and facilitate timely senior leadership correspondence and organizational awareness in alignment with the Diplomatic Engagement Strategy Framework. 
• Coordinate and support Ambassador-level invitations and engagement asks in collaboration with Center leadership, ensuring timely, protocol-appropriate outreach and follow-up.
• Monitor new foreign ambassador credentialing ceremonies; coordinate with MCDE Regional Portfolio Managers, Embassy Relationship Managers, and Executive Office to set up and provide briefings for meetings.
• Maintain and enrich the Salesforce database with up-to-date contact and relationship details for all Diplomatic Engagement activities, including but not limited to contact records, event attendance, business development campaigns, and speaker opportunities.
• Monitor and manage Ambassador gift inventory, including tracking distribution in Salesforce and coordinating with relevant teams to ensure appropriate gifting for receptions and high-level engagements.
• Conduct research on international affairs and diplomatic trends, contributing timely and germane ideas to inform program development.

Administration (15%)

•   Backstop financial administration for MCDE, including support for monthly expense reports (receipt collection and tracking, missing receipt documentation), payment and reimbursement requests, and coordination with Development on event-related payments as needed.
• Backstop monitoring and evaluation efforts through data analytics of registration, speaker diversity, diplomatic attendance, and other program evaluation metrics, contributing to reporting on program deliverables and institutional DEIA commitments.
• Support technical aspects of hybrid and virtual events as needed, including setup and production of Zoom webinars and meetings and coordination with audio/visual tools. 
• Arrange travel, accommodation, and other logistical concerns for program speakers and guests as needed.
• Collaborate with other Engagement, Growth, and Partnerships team on cross-cutting initiatives, contributing programmatic and operational support as appropriate.
• Responsible for completing all organizational administrative responsibilities in a timely manner and meeting all organizational administrative deadlines
• Other duties as assigned

Education/Experience

Undergraduate degree; focus on international studies, political science, public policy or similar field preferred. 

•  2-4 years of related experience, ideally in event production, diplomacy, stakeholder engagement, and/or international programs.
• Or any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position.

Knowledge, Skills, Abilities:

• Strong attention to detail and protocol?including awareness and accountability for deadlines, budget parameters, and accuracy?to ensure high-quality event production and stakeholder engagement.
• Superior customer service and hospitality skills, ensuring a welcoming and professional environment.
• A resourceful, go-getter attitude with a proactive, problem-solving mindset and the ability to independently identify and solve problems as well as adapt to changing circumstances.
• Demonstrated interest in global affairs and working at a mission-driven organization that connects the diplomatic community with U.S. government officials and private sector leaders.
• Excellent oral and written English communications skills and ability to synthesize highlights and key takeaways from discussions.
• Outstanding organization skills and ability to prioritize and maneuver in a fast-paced work environment, including the ability to concurrently balance multiple, high priorities.
• Availability to staff events before and after the traditional 9-5 workday when necessary. 
• Ability to lift and move up to 25 pounds of boxes and equipment for various event needs. 
• Strong inter-cultural communication skills; maturity, cultural sensitivity, and tact suitable for working with individuals from around the world

Technical Requirements:

• Proficiency in Microsoft Office, including Word, Excel and PowerPoint, Outlook and Teams is necessary for this role
• Experience with Canva, Zoom and Salesforce is helpful

Employer?s Statement:

Meridian is committed to empowering global leaders and amplifying voices of a wide variety of backgrounds to create pathways for greater understanding, shared values, and respect. Connecting people has been our foundation for over 65 years. If you share our values and enthusiasm to promote non-partisan collaboration to address global challenges and opportunities, you can find a home at Meridian. 

As an equal opportunity employer, Meridian promotes equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, personal appearance, pregnancy, childbirth or related medical condition, family responsibilities, marital, veteran or military status, national origin, age, disability, genetic information, matriculation, political affiliation, or any other classification protected by federal, state, or local law. Equal employment opportunity will be offered and maintained to all persons at every stage and condition of employment, including recruiting, hiring, training, upgrading, promotion, transfer, discipline, layoff, recall, and termination.

Meridian offers a comprehensive benefits package including a full medical plan with no deductible, dental (including orthodontics), a retirement plan with a substantial employer contribution from day one, fully paid life, long- and short-term disability, a variety of voluntary benefits, and generous paid leave and holidays. 

How to Apply 

Please submit both a resume and a cover letter with your application; submissions missing either document will not be considered. Qualified candidates should apply here. 

Only candidates being considered for this position will be contacted. NO PHONE CALLS in reference to this position will be accepted.

PI283134632

Benefits medical, dental, vision, 401K, life insurance, strong safety culture, and much more!  Excellent local leadership.

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. 

Main Ingredients of the Job

• Safely drive trucks to customers and meet scheduled customer delivery times

• Carefully unload products from the trailer with a two-wheeler, pallet jack, or by hand and place in designated customer storage areas

• Verify accuracy of delivery with customers and obtain proper signatures

• Handle collections and payments from customers when applicable

• Professionally perform customer service responsibilities to enhance our client experience

• Perform all pre-trip and post-trip equipment inspection

Physical Requirements

• Ability to lift/carry/push/pull 20 to 80+ lbs. of product repetitively during each shift required

• Comfortable driving and working in inclement weather conditions with frequent stops (10+ per shift) required

What You Bring to the Table

• Register to the FMCSA Clearinghouse*

• Must be at least 21 years of age

• Must have valid CDL Class A issued by the state of legal residence with necessary endorsements and DOT qualifications

• Minimum of six months commercial driving experience (any industry) OR three months commercial driving experience in the food and/or beverage delivery industry required

• Ability to operate manual transmission preferred; may be required in specific locations

• Must be able to read and communicate in the English language - able to hold a conversation, to understand highway traffic signs and signals, to respond to official inquiries,  and to enter information on reports and records.

Why US Foods

US Foods®  helps our customers Make It, with products and services that shape the communities where we live and work. Opportunities in our company abound for skilled, forward-thinking associates.

Great drivers are crucial to the US Foods® team and one of the important faces of our organization. On and off the road, our drivers strive for integrity and reliability, while building trusting relationships with customers.

At the foundation of those efforts are our cultural beliefs, the pillars that define our work ethic, collaborative spirit and service. Together we help our customers make it, but we also believe in helping our drivers make it!

At US Foods®, we are committed to Total Rewards that respect and reward our associates for their dedication and hard work.

*Registering to the FMCSA Clearinghouse is a requirement by the Department of Transportation. All Drivers are required to the Clearinghouse website and register to the new database. The Clearinghouse is a secure online database that provides real-time information about commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders’ drug and alcohol program violations. If you have not registered to the FMCSA database, please note registration is required. Please visit and click GO to login. If you are able to log into login, but are having trouble with the Clearinghouse registration, see “Clearinghouse Help” field on the clearinghouse page.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected rate for this role is between $70,000 and $150,000 annually.

As applicable, this role will also receive overtime compensation, retention bonus, component pay based on cases, mileage, stops, etc.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, employee stock purchase plan, and life insurance

Atlas Network is a global nonprofit that supports a worldwide community of independent think tanks and civil society organizations working to advance freedom, prosperity, and human flourishing. Our work spans grants, partnerships, training programs, events, and impact tracking across more than 100 countries.

Our custom-built partner and grantee portal is central to how we operate. What began as a simple application system has evolved into a mission-critical platform supporting grantmaking, training enrollment, reporting, partner engagement, and integrations with Salesforce and learning systems. As Atlas Network has grown, so has the importance and complexity of this infrastructure.

Atlas Network is seeking a Product Manager to join the Information Systems team and help manage, support, and improve our core partnership platform.

This role is well-suited for an organized, curious professional who enjoys translating complex workflows into clear requirements, coordinating testing and support, and keeping multiple stakeholders aligned. The Product Manager will serve as a day-to-day product facilitator — ensuring that program teams' needs are well-defined, that new features are tested and reliable, and that staff and partners receive timely support.

While comfort with web-based tools and platforms is important, success in this role depends more on communication, follow-through, and a genuine interest in how Atlas Network's programs operate across grants, training, and events.

• Serve as the bridge between program teams and Information Systems — gathering operational needs, documenting requirements, and helping leadership prioritize enhancements and fixes
• Manage coordination with external development contractors, keeping projects on track through clear requirements, regular communication, and structured quality review
• Work alongside the Salesforce administrator to ensure portal integrations align with how grants, training, and events teams actually work

• Coordinate QA processes for new features, configuration changes, and system updates
• Participate in structured testing to verify reliability during active grant cycles, training cohorts, and reporting periods
• Document known issues, testing outcomes, and release notes

• Manage a tier-one support queue for staff and external partners using the portal
• Triage issues, resolve common problems, and escalate technical issues as needed 

• Serve as a liaison between Information Systems and program teams
• Create and maintain internal documentation, user guides, and training materials
• Facilitate onboarding and training sessions for staff using portal workflows 

• Track work, priorities, and progress using and related tools
• Provide clear updates to stakeholders and ensure next steps are well-defined
• Participate in structured cross-team coordination, including regular standing meetings, trainings, and project check-ins with program grant-making and training teams

• 2–5 years of experience in product, operations, project management, or a role that required translating between stakeholders and systems
• Comfort learning and working within complex web-based platforms.  Position doesn’t require coding or building, but does need curiosity and ability to learn our systems architecture
• Experience keeping quality and testing processes organized, whether in a formal QA role or as part of broader operational responsibilities
• Strong written and verbal communication skills, with a track record of keeping non-technical stakeholders informed and aligned
• Highly organized with a bias toward documentation, follow-through, and closing the loop

• Experience managing a support queue, triaging requests, or maintaining an operational backlog in a structured way
• Familiarity with tools like Salesforce, a learning management system, web applications, or similar platforms used across programs and operations
• Comfort using AI tools to improve documentation, triage, and workflow efficiency
• Experience working within an agile or structured project delivery framework
• Drawn to mission-driven work and motivated to understand the programs and people the platform serves

• Hybrid role with a minimum of three days per week in the Arlington, VA (Ballston) office
• Highly collaborative environment with regular interaction across departments
• Fast-paced operational cycles tied to grants, training programs, and reporting deadlines
• We're open to candidates at different experience levels and will calibrate scope and compensation accordingly
• Comprehensive benefits package including health insurance, retirement plan, generous paid time off, and holidays

To apply, please email a resume and a cover letter including salary requirements to: must be based in the United States and eligible to work in the U.S. without the need for visa sponsorship now or in the future. Atlas Network is an equal opportunity employer.

JOOLA is seeking a Senior Project Manager that will play a critical role in ensuring the successful delivery of technology initiatives across enterprise systems, integrations, applications, and IT. This position will manage projects end-to-end, working closely with functional teams and offshore development teams. The role requires strong experience in Scrum methodology, JIRA-based project tracking, and exceptional organizational and communication skills. Familiarity with ERP (NetSuite), CRM (Salesforce), and eCommerce platforms is a strong plus.

Responsibilities:

• Project Delivery & Execution
• Lead planning, execution, and delivery of technology projects across enterprise systems and integrations.
• Ensure projects are delivered on time, within scope, and aligned with business priorities.
• Agile & Scrum Leadership
• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, retrospectives).
• Maintain JIRA boards for sprint tracking, backlog grooming, and reporting.
• Cross-Functional Coordination
• Collaborate with U.S. functional teams and offshore development teams to ensure seamless execution.
• Act as the communication bridge between Product Managers, Technical Delivery, and Architecture teams.
• Risk & Issue Management
• Identify risks early, develop mitigation plans, and escalate issues as needed.
• Process & Governance
• Ensure adherence to project governance standards and documentation requirements.
• Stakeholder Communication
• Provide regular status updates, dashboards, and reports to leadership and stakeholders.

Qualifications:

• Bachelor’s degree in Business Administration, Project Management, Information Systems, or related fields.
• 7+ years of project management experience, with at least 3 years of managing technology projects.
• Proven track record of delivering projects using Agile/Scrum methodology.
• Experience managing distributed teams across multiple time zones.
• Proficiency in JIRA and other project management tools (Confluence, MS Project, etc.).
• Certifications: PMP, PMI-ACP, or Certified Scrum Master (CSM) preferred.
• Strong critical thinking and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Exceptional communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in a global delivery model (onshore/offshore).
• Ability to influence without authority and drive cross-functional collaboration.
• Familiarity with ERP systems (NetSuite), CRM (Salesforce), and eCommerce platforms (Shopify) is a plus.
• Understanding system integration concepts and SDLC is a plus.

Why This Role Is Critical:

1. Delivery Accountability: Ensures projects are executed on time and within scope, reducing delays and cost overruns.
2. Cross-Team Alignment: Bridges U.S. and offshore teams, improving communication and reducing misalignment.
3. Agile Discipline: Drives Scrum best practices, improving predictability and team efficiency.
4. Visibility & Reporting: Provides leadership with clear project tracking and progress metrics.
5. Supports Strategic Goals: Enables timely delivery of ERP, CRM, and integration initiatives aligned with 2026 standardization objectives.

Goals:

• Deliver all assigned projects on time and within budget.
• Maintain high team engagement and adherence to Scrum practices.
• Improve visibility into project progress and risks for leadership.

About JOOLA:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

AI Innovation Architect

Location: Hybrid; Ashburn, VA; Springfield, VA; Washington, D.C.

Clearance: U.S. Citizen; Must have an active Top-Secret Clearance or DHS Public Trust Clearance.

InDev is seeking a senior strategic and technical AI Architect responsible for designing, building, and deploying artificial intelligence solutions that support mission outcomes across the homeland security market. In this role you will bridge advanced AI capabilities - including machine learning, natural language processing, and data engineering - with operational requirements, ensuring solutions are secure, scalable, and aligned with the homeland security mission.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Define overall system architecture, selecting and governing Artificial Intelligence / Machine Learning (AI/ML) and platform technologies, and ensuring solutions are scalable, secure, and production-ready
• Lead end-to-end technical design, development, and implementation of an agentic AI system to orchestrate user queries across enterprise data sources
• Partner closely with development, DevOps and data engineering teams to translate project requirements into an extensible AI architecture
• Create and promote AI strategies that align with business objectives
• Develop and coordinate POCs to test new technologies
• Evaluate and select appropriate AI tools, frameworks, and platforms (i.e., AWS, Azure, Google) to drive innovation

QUALIFICATIONS

• U.S. Citizen; Active Top-Secret Clearance or DHS Public Trust Clearance
• 8+ years of experience delivering AI solutions across federal agencies
• Bachelor's degree in Computer Science, Engineering, or Data Science
• Deep understanding of machine learning (ML), deep learning, Natural Language Processing (NLP), and neural networks
• Experience with cloud platforms (AWS, Google Cloud, Azure) and container orchestration tools like Kubernetes and Docker
• Ability to identify high-impact AI use cases and translate them into technical requirements
• Experience designing, building, and deploying advanced AI systems including Generative AI, AI Agents, LLMs, Reinforcement Learning, and computer vision models
• Ability to apply cloud and engineering expertise across AWS, GCP, Kubernetes, Docker, Terraform, Helm, Linux, and AI services, such as SageMaker, Vertex AI, Bedrock, or Gemini
• Experience with Python, agent frameworks, data engineering, APIs/microservices, vector databases, SQL engines, distributed systems, cloud services, RAG
• Experience developing and maintaining AI/ML roadmaps, performing Analysis of Alternatives, and making defensible technical tradeoff decisions
• Experience leading multidisciplinary teams, including data scientists, engineers, and business stakeholders
• Excellent written and oral communication skills
• Ability to tailor and present information across multiple stakeholders

NICE TO HAVES

• Experience integrating AI solutions with SaaS/PaaS platforms (e.g., ServiceNow, Salesforce, etc.)
• Experience implementing virtual agents within SaaS/PaaS platforms (e.g., ServiceNow Virtual Agent, Salesforce Agentforce, etc.)
• Experience with Google Gemini

ABOUT US

At InDev, we're not just a company; we're a trailblazing force transforming the way data shapes the future. As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge data solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us.

WHY INDEV

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you're ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let's shape the future together.

We are seeking a Jr. Business Development / Capture Analyst to support our federal growth efforts. This role focuses on identifying opportunities, supporting capture strategy, and helping execute proposals—working closely with executive leadership, capture leads, and teaming partners. This is a hands-on role ideal for someone who wants exposure to the full federal capture lifecycle and the opportunity to grow into a senior capture or BD role.

What You'll Do

• Identify and track federal opportunities using Deltek GovWin, , and Salesforce
• Maintain and update the federal pipeline in Deltek GovWin and Salesforce
• Support capture planning, win themes, and competitive research
• Assist with RFIs, white papers, and proposal development activities
• Track proposal milestones, compliance, and action items
• Support partner coordination and teaming activities
• Attend DC-area industry days, customer meetings, and partner sessions as needed
• Direct Report to C-Level leadership

What We're Looking For

• 2–3 years of experience in federal business development, capture, or proposal support
• Familiarity with the federal acquisition lifecycle
• Experience working in the DC federal contracting environment
• Strong research, organizational, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office (Excel, PowerPoint, Word)

Nice to Have

• Experience supporting DoD, DHS, or Federal Civilian agencies
• Familiarity with GovWin, , FPDS, or USA spending
• Experience working with small businesses or subcontractors
• Active or prior security clearance

Salary: $150,000–$170,000 base, double OTE up to $340,000, plus attractive equity and corporate benefits including healthcare and 401k.

Extremely well-funded by Tier 1 Cyber Investors – Unicorn Valuation

Location: South East, United States

Applications welcome from candidates based in: Mississippi, Alabama, South Carolina, Florida, Georgia, and Tennessee.

Trident Search is partnering with a fast-growing, enterprise-focused SaaS company that’s redefining workflow automation for security, IT, and operations teams. The platform empowers teams to eliminate repetitive tasks, orchestrate complex workflows across any tool, and leverage AI to work smarter, faster, and more efficiently.

The company has excellent Glassdoor ratings, strong Gartner Peer Insights reviews, and multiple G2 awards, reflecting strong customer satisfaction and market momentum.

The Role

We are seeking a high-performing Enterprise Account Executive based in the South East US to land and grow new enterprise accounts. This is a full sales-cycle SaaS sales role where you will engage senior stakeholders, manage complex multi-touch deals, and drive new business across strategic enterprise organizations.

Why This Role is Exciting

• Partner-driven growth: 90% of 2024 deals were partner-sourced or partner-influenced.
• High conversion and retention: 90% POC-to-deal conversion rate with strong customer retention.
• Fast ramp & huge earning potential: 9-month ramp schedule plus 3-month non-recoverable draw. Average global sales attainment: 80%+, well above market norms, with some top performers earning 2x OTE.

Responsibilities

• Identify, prospect, and close new enterprise business opportunities across the Southeast US territory.
• Manage the full sales cycle, from discovery calls and demos to contract negotiation and close.
• Build strong relationships with senior stakeholders across security, IT, and operations teams.
• Execute strategic territory plans in collaboration with marketing, solutions engineers, and customer success teams.
• Maintain accurate pipeline and revenue forecasts while tracking sales activity in Salesforce CRM.
• Represent the company at industry events, conferences, and partner engagements.
• Build and leverage relationships with regional and national channel partners to drive new business.

Requirements

• 5–10 years of enterprise SaaS sales experience, ideally in cybersecurity, IT operations, or automation.
• Proven ability to execute complex, multi-stakeholder enterprise sales cycles.
• Demonstrated track record of consistently exceeding quota.
• Strong consultative sales skills and ability to engage with C-level executives.
• Self-motivated, results-driven, and collaborative, with high professional integrity.
• Experience with Salesforce and modern sales engagement platforms.
• Experience working with channel partners and partner-led sales motions.

Trident Search builds GTM teams across the U.S. for VC- and PE-backed cybersecurity vendors.

Connect with me today:

Holly Evans

As a Customer Service Specialist, you will be the trusted partner our Members rely on. You’ll research and resolve member inquiries regarding existing policies through multiple channels—including phone, e-mail, mail, and in person—while providing timely, professional, and empathetic support. With each interaction, you will demonstrate Navy Mutual’s unwavering commitment: to protect those who defend us.

You will also document all interactions and insights in our CRM system, ensuring accuracy, transparency, and opportunities for continuous service improvement.

Key Responsibilities

• Deliver exceptional customer service by accurately addressing inquiries across phone, email, mail, and in-person channels.
• Efficiently navigate multiple systems—including Outlook, CRM/Salesforce, policy administration platforms, imaging systems, call center tools, calculators, and illustration systems—to resolve member needs.
• Maintain strong working knowledge of the full life cycle of Life and Annuity products, such as Billing & Collections, Distributions, and In-force processes.
• Counsel and assist Members with policies at risk of lapse or termination; oversee reinstatements and handle all contract-related activities and in-force illustrations.
• Proactively reach out regarding address changes, billing matters, and statement notices.
• Educate Members and their families on military benefits and Navy Mutual products; refer potential sales opportunities to appropriate representatives.
• Represent Navy Mutual with professionalism and empathy, ensuring every Member feels valued, informed, and supported.

Qualifications

• Bachelor’s degree and/or 3–5 years of call center and customer service experience.
• Life insurance expertise preferred.
• Strong understanding of call center operations, processes, and tools—including CRM and multi-queue phone systems.
• Exceptional attention to detail; committed to accuracy and high-quality service.
• Independent thinker and problem-solver with the ability to juggle multiple inquiries and adapt to changing needs.
• Professional, composed, and customer-focused—even under pressure.
• Self-directed, motivated, and driven to go the extra mile to support Members and Navy Mutual’s mission.

Title: Adobe AEM Developer with I/O skills

Location: Bethesda, MD (4 Days Onsite) - Preferred local candidates

Visa: Green Card, US Citizen (H1B also fine if candidate is local)

Job Description:

Key Responsibilities

• AEM Development: Design, develop, and maintain custom AEM components, templates, dialogs, and workflows, ensuring reusability and adherence to best practices.
• Java Backend Focus: Implement robust server-side logic using Java, Apache Sling Models, OSGi services, and Apache Felix.
• Adobe I/O & Integration: Leverage Adobe I/O Runtime (App Builder) to create serverless actions, APIs, and microservices that extend AEM capabilities. Integrate AEM with Adobe Target, Analytics, Campaign, and Launch.
• Headless/SPA Support: Implement modern JavaScript frameworks (React/Angular) and integrate them with AEM using Content Services (GraphQL/JSON).
• Third-Party Integration: Integrate AEM with legacy systems, CRM (Salesforce), DAM, and Commerce platforms.
• Performance & Optimization: Identify and resolve performance bottlenecks in AEM implementations, optimizing dispatcher rules and content delivery.
• Code Quality & DevOps: Participate in code reviews, maintain high standards of testing (Unit/Integration Testing using JUnit/Mockito), and work with CI/CD pipelines.
• Mentorship: Provide technical guidance and mentorship to junior developers.

Required Qualifications

• Experience: 5+ years of hands-on experience in Adobe Experience Manager (AEM 6.4/6.5+ or AEM as a Cloud Service).
• Java Expertise: Solid Java/J2EE development skills (Java 11 or 17+).
• AEM Core Concepts: Deep knowledge of Apache Sling, JCR, OSGi, and Sightly/HTL.
• Adobe I/O Experience: Experience with Adobe I/O Events, Adobe I/O Runtime (serverless actions), and Adobe App Builder.
• Frontend Technologies: Proficiency in HTML5, CSS3, JavaScript (ES6+), and experience with front-end frameworks like React or Angular.
• Build & Version Control: Experience with Apache Maven and Git.
• API Development: Strong experience in designing and consuming RESTful APIs.

Preferred Skills

• Adobe Certified Expert - AEM Developer/Architect.
• Experience with AEM Forms.
• Knowledge of Adobe Marketing Cloud (Analytics, Target, Launch).
• Experience with Cloud-native development (Adobe Managed Services or AEMaaCS).

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

* Bachelor's/Master's in Life Sciences, Business, or related field.

* 5+ years in customer success, strategic account management, or clinical operations.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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