Sales Navigator Jobs in Laurel

About American Home Contractors

American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.

With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.

Position Overview

We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations.

This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration.

This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.

Our Call Center Environment

• High-volume inbound and outbound call activity
• CSRs average 100–150 outbound calls per day
• Inbound calls are answered promptly, with a strong focus on customer experience
• Real-time scheduling adjustments and dispatch coordination occur throughout the day
• CRM accuracy directly impacts field productivity and revenue
• The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels

What You’ll Do

• Lead, coach, and support a team of CSRs
• Stay engaged with daily call activity and assist with inbound or outbound calls as needed
• Monitor call performance, outbound productivity, and appointment-setting metrics
• Provide real-time coaching and feedback to help CSRs improve call quality and confidence
• Support accurate scheduling, dispatching, and same-day adjustments
• Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned
• Review dashboards and reports to track performance and identify opportunities
• Conduct 1:1s, performance reviews, and coaching conversations
• Participate in hiring, onboarding, and team development
• Ensure CRM (Zoho) data is accurate and consistently maintained
• Help refine workflows, scripts, and standard operating procedures
• Assist with resolving escalated customer issues professionally and efficiently
• Model company core values: Integrity, Hard Work, and Service

What Success Looks Like

• Strong, consistent call performance across the team
• High-quality appointments that align with business goals
• Reliable CRM data that supports marketing and operations
• Engaged, supported CSRs who understand expectations
• Smooth coordination with field teams and minimal scheduling disruptions
• Positive customer feedback and effective resolution of concerns

What We’re Looking For

• 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment
• Comfort managing both inbound and outbound call activity
• A leadership style that combines coaching, accountability, and approachability
• Strong attention to detail and respect for accurate data and processes
• Experience using CRM systems and call center tools
• Ability to thrive in a fast-paced, collaborative environment
• Willingness to work fully in-office and spend time at both office locations

Preferred Experience

• Background in home services, construction, trades, or appointment-based sales
• Familiarity with Zoho CRM, RingCentral, Podium, or similar tools
• Experience working closely with marketing or lead generation teams

Why This Role Is Unique

This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.

Position: Resident Service Associate

Location: Silver Spring, MD – The Pearl

Reports to: Property Manager, The Pearl

Position Type: Full Time

Objective:

The Tower Companies seeks a dynamic, driven individual to serve as the Resident Service Associate of The Pearl, a premier Class A luxury apartment community in downtown Silver Spring, Maryland. At the edge of Rock Creek Park, the Pearl is a short walk to the Metro’s Red Line. The building is beautifully designed by Baltimore-based architects, Design Collective, and is filled with light and natural materials. Living at The Pearl provides residents with innovative ways to revitalize their minds and bodies by offering a peaceful retreat from the hustle and bustle of everyday life. A place to find balance, be happy and Live Wisely! The Pearl offers a luxurious experience, while maintaining Gold LEED certification. Sustainability is a hallmark of this Tower asset. The Pearl is a part of the larger Blairs District, which consists of 4 high-rise buildings, 80 townhouse units, retail and an office building on a 27-acre campus.

As a Residential Service Associate, you serve as the front-line Tower ambassador to our new and current residents at The Pearl. You are helping to build a community, one resident at a time! You take a genuine interest in those around you and representing Tower to the best of your abilities. You enjoy providing top tier customer service to all. You build trust the residents need to feel taken care of. You take pride in your residents, your community, your sales office, your coworkers, and most importantly, yourself and your work!

Key Responsibilities:

As a Residential Service Associate, you are empowered to make things happen every day at The Pearl! Prepare to give your guests an incredible client experience they will not forget! Be the difference! The Residential Service Associate responsibilities include but are not limited to:

• Know the residents and building and exceed resident expectations by anticipating their needs.
• Monitor resident (and building) service requests to ensure timely completion and do daily follow up calls upon completion to ensure resident satisfaction; identify and report emerging trends.
• Monitor common areas inside and outside the building by checking for cleanliness and functionality of all equipment (e.g., coffee machine, electronics, fitness equipment); monitor trash & compactor, garages, parking lot, and recycling programs as needed; Submit and track service requests, as needed.
• Manage resident communications such as preparing community messages, warning and lease violation letters and announcing these messages as well as service interruptions and scheduled maintenance.
• Collaborate in execution of monthly resident lifestyle events and District-wide events (evening hours required).
• Administer resident and visitor parking, fob activations/reservations, amenity reservations (schedule, charges, pre- and post-inspections), and schedule elevator reservations.
• Receive and process fair housing and accommodation requests and transfer requests; submit for approval and follow through to completion & resident satisfaction
• Resolve resident issues and concerns professionally and promptly. Own issues as they arise and ensure follow up for all matters.
• Ensure follow up needed to ensure residents are adhering to lease agreement, policies and procedures.
• Respond to on-site emergencies, as needed, within a reasonably short response time.
• Support the financial performance of the property in accordance with the established budget. Maximize additional income by selling services and accurately charging fees (e.g., amenities, hospitality suites, parking, pets, and printers).
• Support, cultivate and maintain a strong high level professional relationship with the Concierges, Sales, Finance and Maintenance Teams – keep concierges well informed, monitor incident reports and follow-up as needed; Monitor vendors’ actions on site and coordinate escorts for occupied apartments.
• Create an operating environment that assures consistent resident engagement, yields outstanding customer satisfaction ratings and community reviews.
• Document your calls, emails, tours, follow up and anything else in Yardi and CRM to account for your work each day.
• Take the initiative and make plans to attend outreach events such as community events and career fairs to interact with people about our incredible offerings.
• Walk available or targeted apartments to ensure they are rent-ready.
• Support future residents before and during the move- in process – do a final walk-through of the apartment, schedule elevator reservations, contact resident within 72 hours of move, complete and collect move-in inspection checklists, and coordinate with maintenance as necessary. Be ready on move-in day (keys, checklist, a welcoming smile).
• Other duties and responsibilities as assigned by the Property Manager. Perform work outside this position as assigned by the Property Manager to facilitate the efficient operation of The Blairs, not to exceed fifty percent of working time.

Position Requirements & Qualifications:

• A minimum of 2 or 3 years of full time successful work experience in a customer service role
• A commitment to excellence and an elevated service experience as demonstrated through positive words and actions.
• Strong command of the English language; verbal and in writing
• Determined, persistent and consistent follow up actions until issues are resolved.
• Ability to diffuse difficulty situations by employing customer service strategies and maintaining a positive attitude of service.
• Outstanding work ethic; reliable, on time, trusted to work independently
• Maturity and grace in all situations; discernment to know when to escalate an issue to management.
• Coachable and teachable with a strong desire to learn and stay current in techniques and industry trends
• Team oriented; thoughtful, respectful and considerate of others. Never putting self ahead of the team.
• Social media and computer savvy; able to pick up on software programs easily.
• Microsoft Office Suite skills and experience required.
• Strong organizational skills and natural detail orientation; maintaining consistent documentation of work utilizing systems provided.
• Capable of effectively managing multiple initiatives simultaneously.
• Required to work at least one weekend a month in rotation, or as needed and assigned.
• Candidates under consideration for hire must submit to and pass a background check and drug screening according to Tower’s hiring standards and be willing to work in-office.

Preferred Qualifications include:

• College Degree preferred
• Multifamily residential experience highly preferred

The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan.

If you’re interested in this position and working for The Tower Companies, please apply via our candidate portal at No phone calls please.

About The Tower Companies

For three generations, the family-owned Tower Companies has maintained a commitment to responsible development and envisions a world where buildings inspire and enrich the lives of their occupants, and create positive social change. The green building leader owns, develops, and manages over 5 million square feet in the Washington, D.C. metropolitan area consisting of office buildings, office parks, lifestyle centers, regional malls, eco-progressive live-work-play communities and hotels with over 8,000,000 SF in the development pipeline. The Tower Companies built Blair Towns, the first LEED certified apartments in the country, and is an international authority in the industry. We have been recognized for our commitment to sustainability and energy independence by numerous national organizations and federal agencies, including US Green Building Council, US Department of Energy and the US Environmental Protection Agency.

Summary

Acts with the Chairman and Operations Managers in a marketing management capacity to market and develop new customers as a means to enter, maintain and grow in the marketplace.

About Manganaro

Manganaro Building Group, LLC is looking for a Business Development- DFH to join our Beltsville, MD team. Manganaro is a growing company performing construction services from Southeastern and Mid-Atlantic states to New England. Manganaro has nearly 65 years of experience in drywall, masonry, concrete/masonry restoration, structural strengthening and building envelope restoration, doors/frames/hardware (Div 8) and specialties (Div 10).

Benefits and Perks:

• Generous PTO and paid Holiday schedule to assist in maintaining work-life balance
• Employee Stock Ownership Plan
• Flexible work hour schedule
• Company supported charitable events
• Eligible for all benefits 1st of the month after hire.
• Generous healthcare plan with Healthcare Reimbursement Account (HRA) to offset deductibles.
• Competitive compensation
• Company Supplied Merch
• Life insurance
• Referral program
• Casual Dress Code
• Dental and vision plans.
• 401(k) plan with generous match!
• Company-paid life, AD&D and long-term disability insurance!
• Company social outings

PRIMARY RESPONSIBILITIES:

· Responsible for the creation and implementation of the marketing plan.

· Calls on assigned accounts to develop an understanding of their needs regarding the products Manganaro sells.

· Interacts with the Chairman and Construction Executive creating budgets and bids for assigned accounts.

· Works in coordination with the Operational Manager and other BD personnel to sell projects bid.

· Acts as the local liaison between Manganaro and the customers.

· Develops the marketing budget and its distribution accordingly.

· Maintains and updates the Cosential sales reports for the region.

· Performs other duties as assigned.

Training and Growth:

• Solid, reputable, growing company in multiple markets (potential for career/professional growth).
• Training, development and networking activities.
• Performance rewards (increases, bonus opportunity, etc.)

QUALIFICATIONS:

Education: High School degree

Specific Skills:

· Highly effective oral communicator.

Ability to represent the company effectively.

· Effective at presentations and proposal preparation.

· Effective at developing and maintaining customer relationships.

· Specific knowledge of Manganaro product lines as well as overall

· knowledge of the construction industry.

Experience:

3 years in sales, marketing, customer service and or related field.

NOTE: This position requires a satisfactory background check, as well as a non-disclosure agreement.

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• Customer Service: Warmly greet customers, respond to product questions, and provide a friendly, helpful shopping experience.
  
• Store Maintenance: Stock shelves, rotate products, and maintain a clean, organized, and safe store environment.
  
• Sales and Checkout: Operate the cash register, handle financial transactions accurately, and ensure a smooth checkout process.
  
• Inventory Management: Process incoming shipments, monitor inventory levels, and assist with related stock tasks.
  

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• Communication: Strong oral and written communication skills to interact effectively with customers and team members.
  
• Customer Service: Friendly, customer-oriented attitude essential for delivering excellent service.
  
• Attention to Detail: Ability to maintain accuracy in stocking, inventory management, and cashiering tasks.
  
• Fast-Paced Environment: Capacity to work efficiently under busy conditions.
  
• Physical Ability: Ability to stand, walk, bend, and lift for extended periods.
  
• Basic Math Skills: Proficiency in calculations involving whole numbers, fractions, and decimals.
  

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• Prior experience in customer service, retail, or foodservice roles.
  
• Familiarity with Microsoft Office applications.
  

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Being a Service Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you maintain Rite-Hite products in Elkridge and surrounding areas within Maryland from a service truck which you can house at your residence. The opportunity from our Elkridge, MD, office offers a career for you to grow your skillset and make a daily impact!

Description:

Rite-HiteService Technicianswill install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact.

Rite-Hitesells the best and we hire the best. This position requires experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.

• Schedules meetings
• Makes travel arrangements
• Plans events
• Completes management expense reports
• Responds to inquiries in writing and or verbally
• Pulls monthly reports
• Enters contract details into information system and maintains other related documents
• Orders and checks memorial to ensure accuracy
• Processes annual funeral home and cemetery license renewals
• Codes and scans invoices
• Processes accounts payable and other accounting support transactions
• Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
• Schedules call-in appointments for Sales
• Files and maintains customer information
• Maintains office and facility supplies as well as fax machines, copiers and network printers
• Prepares daily schedules
• Administers HR processes including new hire paperwork, background checks and bonus processing
• Maintains processes to ensure compliance with policies and procedures including SOX administration and audit
• Trains others on policies, procedures and new company initiatives
• Maintains a friendly attitude offering assistance and guidance to all persons entering the location

Education

• High school diploma or equivalent

Experience

• 3 years of experience working in a customer-focused and fast-paced professional environment

Knowledge, Skills and Abilities

• Must have advanced computer, internet and word processing (typing minimum of 40 60 wpm) skills
• Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
• Ability to handle confidential and sensitive information with discretion
• Effective communication skills, both orally and in writing
• High level of compassion and integrity
• Ability to follow instructions and work with minimal supervision

Compensation:

• Salary: $20.00/hr.

Benefits:

• Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Health Savings Account with Company Contribution * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance * SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program

Summary

Manganaro Building Group, LLC is looking for a Project Manager- Masonry to join our Beltsville, MD team. If you have extensive experience developing, overseeing and completing projects, Manganaro has a place for you!

About Manganaro:

Manganaro is a growing company performing construction services from Southeastern and Mid-Atlantic states to New England. With over 60 years of experience in drywall, masonry, concrete/masonry restoration, Divisions 8 & 10, structural strengthening and building envelope restoration.

Come join the team!

Benefits and Perks:

• Generous PTO and paid Holiday schedule to assist in maintaining work-life balance
• Employee Stock Ownership Plan
• Flexible work hour schedule
• Company supported charitable events
• Eligible for all benefits 1st of the month after hire.
• Generous healthcare plan with Healthcare Reimbursement Account (HRA) to offset deductibles.
• Competitive compensation
• Company Supplied Merch
• Life insurance
• Referral program
• Casual Dress Code
• Dental and vision plans.
• 401(k) plan with generous match!
• Company-paid life, AD&D and long-term disability insurance!
• Company social outings

Primary Responsibilities:

Project Management

• Develop accurate budgets by utilizing historical data from previous projects
• Periodically visit all pending and active projects to ensure correct field methods and total knowledge of the project.
• Possess knowledge of local material, labor and equipment costs
• Oversee and track all labor on each project, whether from outside subcontracts or from internal labor sources.
• Provide predetermined deliverables in a timely manner including verification of all completed work.
• Manage and develop team members to ensure proper growth within the organization.
• Represent Manganaro in all aspects, especially in relation to standard site operations.
• Maintain client relationship at the project level.

Training and Growth:

• Solid, reputable, growing company in multiple markets (potential for career/professional growth).
• Training, development and networking activities.
• Performance rewards (increases, bonus opportunity, etc.)

Education and Experience:

• B.S. Degree in civil engineering, construction management, architecture, finance, or accounting is preferred.
• 3+ years of experience in Project Management with substantial estimating background (2+ years as assistant estimator)
• MBA is a Plus

Success Factors:

• Experience in marketing, sales, or client development and relations
• Experience working for a commercial masonry subcontractor or a GC
• Demonstrated ability to produce in a high-pressure environment
• Demonstrated ability to meet/exceed goals with minimal supervision
• Self-motivated
• Commitment to personal and professional standards of excellence
• Position requires working in our office or at a job site

This position requires a criminal background check and signing a Confidentiality, Non-Disclosure, and Non-Solicitation Agreement (this is NOT a non-compete).

Manganaro Building Group, LLC is looking for a Project Manager- DFH (Doors, Frames, & Hardware) to join our team at our Beltsville, MD office. If you have extensive experience developing and completing projects while having a deep understanding of doors and the accompanying hardware, Manganaro has a place for you!

Why Manganaro?

We are an award winning company that truly values the highest quality of service in the industry. Our success is built on our core values, as well as our commitments to our clients and our employees, and has been for over 60 years. This position includes ample room for upward mobility and will provide the opportunity for the properly motivated individual to advance into a senior leadership role.

Benefits and Perks:

• Generous PTO and paid Holiday schedule to assist in maintaining work-life balance
• Flexible work hour schedule
• Company supported charitable events
• Eligible for all benefits 1st of the month after hire.
• Generous healthcare plan with Healthcare Reimbursement Account (HRA) to offset deductibles.
• Competitive compensation
• Life insurance Dental and vision plans.
• 401(k) plan with generous match!
• Company-paid life, AD&D and long-term disability insurance!
• Company social outings
• Free daily breakfast
• Early leave Fridays
• Employee Stock Ownership Plan

Primary Responsibilities:

• Possess extreme familiarity with several different door vendors
• Detail all projects, including the creation of price, identification of mistakes or errors in design and specification, and the communication with customers as needed
• Estimates the amount of materials needed for construction projects according to company policy and local building code
• Assists customers by reviewing existing conditions for door deficiencies and creates corrective action plan for remediation of code issues.
• Assists operations as needed with estimating and pricing commercial doors, frames, and hardware
• Handle all Commercial Door, Frame, and Hardware take-offs.
• Provides assistance to sales team and customer by providing knowledge and expertise during the estimating and buy-out phases of projects
• Assist and lead team with blueprint reading, specification interpretation and construction procedures
• Review actual used vs. estimated for materials on completion of each project

Secondary Responsibilities:

• Assist operations teams with order verification and writing as a “second set of eyes” when schedule allows
• Assist operations teams with review of revised project documents / changes when schedule allows

Education and Experience:

• B.S. Degree in civil engineering, construction management, architecture, finance, or accounting is preferred
• 7+ years of experience specializing in the Door, Frames, and Hardware Field

Success Factors:

• High level of organization skills.
• Demonstrated ability in meeting or exceeding goals with minimal direct supervision
• Self-motivated with demonstrated ability to produce timely and accurate results
• Commitment to personal and professional standards of excellence

This position requires a criminal background check and signing a Confidentiality, Non-Disclosure, and Non-Solicitation Agreement

A MISSION WORTHY OF A CAREER!

If you’re looking for “just a job,” then stop reading right now. But, if you’re looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent. 

USBP is hiring immediately to fill full-time,entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America. 

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. RELOCATION MAY BE REQUIRED. 

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level. 

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa

• Buffalo Sector Stations - Wellesley Island

• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde

• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta

• El Centro Sector Stations - El Centro, Indio, Calexico

• Grand Forks Sector Stations - Pembina

• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass

• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren

• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata

• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen

• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente

• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville

• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford

• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox

• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. 

Typical assignments include: 

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following: 

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR 

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR 

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

You qualify for the GL-7 grade level if you possess one of the following: 

Experience: One year of specialized work experience that shows you have the skills necessary to: 

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR 

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position. 

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. 

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military)

AGE Solutions is looking for a Security Control Assessor, Mid to join our team in support of a cybersecurity risk management and assessment program with our DoD customer.

Responsibilities:

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• Conduct cybersecurity assessments, audits, and inspections for DoD organizations and partners handling DoD information or connecting to the DoDIN.
  
• Evaluate systems and Defensive Cyberspace Operations using cyber threat emulation and performance-based testing.
  
• Adhere to policies and processes for each assessment type.
  
• Support assessment development and execution to ensure security expertise is properly applied.
  
• Coordinate logistics, test plans, and scope with the SCA Team Lead.
  
• Perform vulnerability assessments, capture results using STIG Viewer or designated tools, and document findings in eMASS.
  
• Analyze security gaps and provide mitigation recommendations.
  
• Validate cybersecurity controls, TTPs, STIGs, RMF controls, and compliance with DoD policies and guidelines.
  
• Provide risk analysis and assessment results for authorization recommendations.
  
• Participate in daily assessment reviews, in-briefs, and out-briefs, sharing findings with the SCA-R.
  

Requirements:

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• Education:
  
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  • Bachelor's degree (IT-related field preferred)
    
  
  
  
• Experience:
  
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  • Five (5) years of overall experience in cybersecurity or network security position
    
  • Three (3) years of experience in a Certification and Accreditation/A&A role
    
  
  
  
• Clearance:
  
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  • Must have and maintain an active DoD Top Secret clearance with SCI eligibility
    
  
  
  
• Certifications:
  
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  • DoD 8570 IA Technical (IAT) Level II certification
    
  
  
  
• Skills and Knowledge:
  
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  • Demonstrated experience with STIGs (Security Technical Implementation Guides), Security Requirement Guides (SRGs), Plan of Action and Milestones (POA&Ms) and cybersecurity best practices
    
  • Strong understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253
    
  • Demonstrated experience with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS
    
  • Demonstratable understanding of key technologies areas/domain such as: Network, Mobility, Windows, UNIX, Cloud Environments and Cloud Native Tools/Services, Host Based Security System (HBSS)/Endpoint Security Solutions (ESS), Databases, Applications
    
  • Strong written and verbal communication skills for reporting assessment findings.
    
  
  
  
• Location:
  
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  • This is a remote position requiring extensive travel (approximately 85%), inside and outside the continental United States and internationally (CONUS / OCONUS).
    
  • Candidates must have a valid US Passport, or the ability to obtain one quickly.
    
  
  
  

Compensation: $70,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

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• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.