Sales Navigator Jobs in Euless Texas

• Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
• Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
• Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
• Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
• Develop business relationships with field team to maximize coverage of shared targets.
• Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
• Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
• Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
• Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
• Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
• Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
• Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
• All other duties as assigned.
  
  

• Bachelor's degree from an accredited college or university OR equivalent experience
• 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
• Experience selling in the Cardiovascular space preferred
• Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
• Excellent communication & rapport building skills.
• Ability to articulate complex clinical data.
• Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
• Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
• Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.
  
  

Do you live for the thrill of winning new business, building strong partnerships, and leading top-tier sales and estimating teams? Gulf Coast Pavers is expanding in the DFW market and we’re searching for a Sales Manager who’s ready to lead from the front. If you’re a dynamic, results-driven leader who loves turning strategy into success, we want to hear from you!

Responsibilities:

Leadership & Team Management:

• Lead, mentor, and manage the sales and estimating team to ensure high performance and adherence to company standards.
• Provide coaching, training, and support to team members on estimating, pricing, and sales strategies.
• Monitor and assess the team's performance and provide feedback to encourage professional growth and success.

Sales Strategy & Execution:

• Cultivate and maintain strong relationships with key clients, contractors, and vendors to secure long-term business.
• Develop and implement sales strategies to meet or exceed revenue targets.
• Oversee the sales process from lead generation to deal closure, ensuring consistent follow-through and customer satisfaction.
• Collaborate with the team to develop campaigns that attract new customers and promote the company’s products and services.

Estimating & Cost Management:

• Assist and oversee the preparation of accurate and competitive estimates for paver and retaining wall projects, ensuring alignment with client needs and project specifications.
• Analyze project drawings, specifications, and documents to ensure detailed cost, labor, and time estimates.
• Review and approve estimates prepared by the team, ensuring accuracy and completeness before submission to clients.
• Ensure that unit pricing databases are maintained and updated to reflect current market conditions and project costs.

Project Management Support:

• Assist in the preparation and management of RFIs (Requests for Information) and change orders during the project lifecycle.
• Work closely with the operations team to ensure smooth transitions from estimating to project execution, addressing any discrepancies or issues.
• Manage bid deadlines, monitor the status of active bids, and ensure timely submission of estimates to clients.

Reporting & Analysis:

• Generate weekly, monthly, and quarterly sales and estimating reports to track progress, performance, and key metrics.
• Analyze sales and estimating trends to identify opportunities for process improvements, cost savings, and increased efficiency.
• Provide management with regular updates on estimating activities, project pipelines, and any potential issues that may impact timelines or profitability.

Continuous Improvement:

• Stay current with industry trends, pricing models, and new technologies to ensure the estimating process is efficient and accurate.
• Actively participate in strategy sessions to identify opportunities for operational improvements, increased efficiency, and profitability.

General Qualifications:

Education:

• Bachelor’s degree in Construction Management, Business Administration, Engineering, or a related field preferred.

Experience:

• Minimum of 5-10 years of experience in sales, with at least 2 years in a managerial or leadership role, preferably in the construction industry.
• Proven track record of successfully driving sales growth and managing estimating functions.

Skills & Abilities:

• Strong leadership and team management skills.
• Highly motivated, energetic with a strong sense of initiative.
• In-depth knowledge of estimating techniques, project management, and cost estimation.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficient in estimating software and Microsoft Office Suite (Excel, Word, etc.); experience with project management and CRM systems a plus.
• Strong negotiation, communication, and interpersonal skills.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Additional Requirements:

• Ability to read and interpret construction drawings, specifications, and blueprints.
• Strong organizational and time-management skills.
• Valid driver’s license and ability to travel as needed.

Why Join Us?

At Gulf Coast Pavers, we don’t just build projects, we build lasting relationships, a trusted reputation, and a team-driven culture. Here, you’ll be part of a collaborative environment where your contributions directly fuel our growth and success. This is your opportunity to combine sales expertise with estimating skills in a role where your results are recognized, your impact is valued, and every win is celebrated.

If you’re ready to help pave the way for growth in one of the most dynamic markets in Texas, we’d love to hear from you.

Apply now or send your resume to to grow your career with us!

Candidates will be required to pass a background check.

My client is seeking a BILINGUAL SPANISH Counter Sales Associate for the Arlington location.

• My client is one of the largest privately held wholesale distributors in the US of HVAC, plumbing and industrial supplies
• Exceptional company culture - Support of a large company (450 locations nationwide) with a local office "family feel"
• The DFW region is rapidly growing with lots of ways to advance in various paths: Operations, Sales, or Profit Center Management
• Strong incentives for employees which offers a base salary of $60,000 + approximately $10,000 in profit sharing
• Full health benefits: Medical, dental, vision, and prescription coverage
• Retirement cash account with company contributions

The Bilingual Sales Associate will provide sales and support to walk-in customers/contractors at will-call area, ensuring the highest levels of customer satisfaction. They will also maintain and stock sales area merchandise and displays, and support Inside Sales and Outside Sales.

Company Description

Oncospark Inc. is a global leader in healthcare revenue cycle management (RCM) and prior authorization solutions. Leveraging advanced technology and industry expertise, the company helps healthcare organizations optimize financial outcomes while ensuring operational efficiency. With a dedicated team of over 650 professionals, Oncospark provides seamless, end-to-end RCM services and innovative technology solutions that enable healthcare providers to focus on delivering quality patient care. The company specializes in streamlining revenue processes, improving cash flow, and reducing administrative burdens, creating sustainable financial success for its clients.

Role Description

This is a full-time, on-site role for a Healthcare RCM Sales Representative located in Southlake, TX. The Sales Representative will focus on identifying and pursuing new business opportunities, building strong client relationships, and promoting Oncospark's healthcare RCM and prior authorization solutions. Responsibilities include developing and executing strategic sales plans, conducting presentations, managing the sales cycle, negotiating contracts, and ensuring client satisfaction. The role will involve close collaboration with internal teams to align solutions with client needs and drive revenue growth.

Qualifications

• Knowledge of Revenue Cycle Management and Prior Authorization processes, including medical billing, coding, and other RCM functions.
• Proven sales experience, with skills in business development, client relationship building, and negotiation.
• Strong communication and presentation abilities, with the capability to convey complex information effectively to diverse audiences.
• Capacity to develop and execute strategic sales plans, identify opportunities, and bring in new business.
• Ability to leverage advanced technology solutions for healthcare operations and client benefits.
• Bachelor's degree in Business, Healthcare Administration, or a related field preferred.
• At least 3 years of RCM Sales experience is required.
• Self-motivated, goal-oriented, and capable of thriving in a dynamic, on-site work environment.

Integrated Real Estate Group

Integrated Real Estate Group is not one company but several, with each providing years of proven experience and results in their specialization while remaining highly integrated with all of the others. We have become an industry leader in property management, development, construction, housing solutions, and senior living lifestyles since 1995. With high values, morals and standards reflected in everything we do, we strive to be the leader in building and operating senior living and multifamily communities. Join our team of dedicated professionals and jump-start your career. We know that when you succeed, we succeed!

Position Summary

The Sales & Marketing Analyst plays a critical role in supporting IREG’s growth strategy by translating data into actionable insights that drive occupancy, revenue, and marketing effectiveness across our senior living communities.

This position partners closely with Sales, Marketing, Operations, and Finance to analyze performance trends, evaluate campaign effectiveness, support lease-up strategies, and ensure accurate reporting. The ideal candidate is analytical, detail-oriented, business-minded, and comfortable working in a fast-paced, growth-focused environment.

This role is not just reporting — it is proactive analysis that influences decision-making.

Key Responsibilities

Sales Performance & Occupancy Analytics

• Track and analyze occupancy, leased vs. occupied units, lead-to-tour-to-move-in conversion ratios, and sales velocity.
• Monitor lease-up progress and milestone performance across communities.
• Identify trends, risks, and opportunities impacting revenue and occupancy.
• Develop forecasting models to support budgeting and growth planning.
• Partner with Sales leadership to evaluate individual and community performance.

Marketing Performance & ROI Analysis

• Measure and report on campaign effectiveness (digital, referral sources, paid advertising, events, etc.).
• Analyze cost per lead, cost per move-in, and marketing spend efficiency.
• Evaluate referral source performance and recommend adjustments.
• Support marketing automation tracking and funnel analysis.
• Assist in brand performance benchmarking across markets.

Reporting & Dashboards

• Build and maintain executive-ready dashboards and scorecards.
• Produce weekly and monthly performance reports for leadership.
• Ensure data accuracy across CRM, marketing systems, and internal reports.
• Support development of KPI scorecards at the community and regional level.

Strategic & Cross-Functional Support

• Partner with Finance on revenue projections and budget alignment.
• Support due diligence reporting for acquisitions and dispositions.
• Assist with incentive and bonus tracking tied to occupancy goals.
• Provide analytical support for new initiative rollouts.
• Identify operational inefficiencies impacting sales performance.
• Facilitate regular performance touchpoints with community Sales/ED teams
• To review dashboards, validate data accuracy, surface opportunities/risks, and align on action plans and follow-up items (account-manager style support).
• Proactively gathering on-the-ground context (pricing changes, competitive activity, lead quality, operational constraints) and translating it into data-informed insights and recommendations.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Finance, Marketing, Analytics, or related field required.
• 3–5 years of experience in sales analytics, marketing analytics, or business intelligence.
• Experience in senior living, multifamily, healthcare, or service-based industries preferred.
• Experience supporting multi-site operations strongly preferred.

Technical Skills

• Advanced Excel skills required (pivot tables, modeling, forecasting).
• Experience with CRM systems and marketing automation platforms.
• Dashboard creation experience (Power BI, Tableau, or similar preferred).
• Strong data visualization and presentation skills.
• Ability to work with large data sets and ensure accuracy.

Competencies

• Strong business acumen.
• High attention to detail and data integrity.
• Ability to translate data into actionable recommendations.
• Clear communicator — comfortable presenting to leadership.
• Self-starter who can prioritize in a fast-paced growth environment.
• Solutions-oriented and collaborative.

What Success Looks Like in This Role

• Leadership receives timely, accurate, and insightful reporting.
• Sales performance gaps are identified early.
• Marketing spend is optimized based on data.
• Occupancy forecasting improves in accuracy.
• Lease-up communities hit milestones more strategically.
• Bonus and incentive tracking is accurate and aligned.

Why This Role Matters at IREG

As IREG continues to scale, data-driven decision-making is essential to sustaining growth and operational maturity. This role ensures we are not just growing — we are growing strategically and efficiently.

Benefits:

• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance
• Referral Programs – employees and residents
• Employee Rent Discount

Integrated Real Estate Group is an Equal Opportunity Employer.

Integrated Real Estate Group participates in e-verify for employment authorization verification.

Inside Sales Account Manager – Contract Packaging (Food & Beauty CPG)

Company: Komplete Group Inc. (KPAK)

Location: Grand Prairie, TX | On-site

Type: Full-time

Reports to: Director of Operations

About Komplete Group Inc.

At Komplete Group (KPAK), we help bring some of your favorite Food & Beauty consumer brands to store shelves. We work behind the scenes with companies like Red Bull, Keurig Dr Pepper, Edgewell Personal Care, and Unilever to manufacture, package, and prepare their products for sale. Our team ensures that when you shop at Sephora, Walmart, or Costco, the products you see are retail-ready. As a contract packaging firm in the consumer packaged goods (CPG) industry, we handle the packaging so brands can focus on making great products.

Overview

We’re looking for a high-energy Inside Sales Account Manager who can run day-to-day customer needs and also convert inbound warm leads into new programs. You’ll own customer communication, coordinate internal execution, and move opportunities forward, from initial request to quote to launch.

This role is ideal for someone who enjoys relationship-building and follow-through, has a sales mindset, and can comfortably pick up the phone to progress warm opportunities. You won’t be expected to do heavy cold calling, but you should be willing to do light outbound(follow-ups, reactivating old leads, and reaching out to similar prospects) to keep the pipeline active.

What You’ll Do

Account Management & Customer Execution

• Serve as the primary point of contact for assigned customers and keep communication clear, fast, and organized.
• Coordinate programs with Production, Scheduling, Procurement, Quality, and Shipping to ensure smooth execution.
• Track key job details (specs, BOMs, artwork, packaging components, ship dates) and keep documentation current.
• Provide status updates, resolve issues, and ensure customers stay confident in timelines and deliverables.

Inbound Warm Leads + New Business Support

• Take ownership of inbound lead flow (website inquiries, referrals, existing customer requests, warm introductions).
• Qualify inbound requests: understand product, volume, packaging format, timelines, and success criteria.
• Coordinate internal inputs to build quotes and proposals (scope, assumptions, lead times, and pricing support).
• Follow up consistently to move opportunities from request → quote → decision → launch.
• Identify expansion opportunities within existing accounts (new SKUs, new formats, value-added services).
• Perform light outbound to drive growth: re-engage past inquiries, follow up on dormant quotes, and outreach to lookalike prospects in targeted categories.

What Success Looks Like

• Inbound requests get a fast response and don’t fall through the cracks.
• Higher quote conversion and faster turnaround from inquiry to launch.
• Customers receive excellent service and increase repeat business.
• Better internal coordination leads to fewer surprises and smoother execution.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 1–4 years of experience in account management, customer service, inside sales, logistics, or manufacturing/operations support.
• Comfortable speaking with customers, asking good questions, and following up until there’s a clear next step.
• Strong organization: able to manage multiple active opportunities and projects at once.
• Proficiency in Excel/Google Sheets; CRM experience is a plus.
• Practical, team-first mindset; able to work cross-functionally in a fast-paced environment.

Preferred (Nice to Have)

• Exposure to contract packaging, co-manufacturing, fulfillment, or CPG.
• Familiarity with packaging components (labels, cartons, corrugate, films) and retail requirements.
• Experience in SQF/GMP or quality documentation environments.

Benefits

• Health/dental/vision, 401(k), PTO, paid holidays

LIVE THE ISLAND LIFE

Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, representing the season’s stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our store leadership, inspiring your team to work together to achieve our goals, create an environment of aloha fun, while exceeding guest expectations - taking them someplace great. Come join us, share knowledge on latest designs and provide guest with world class service!

BE THE ISLAND GUIDE

• Create a relaxed destination – Genuinely greet all guests with a friendly smile, select and help locate or obtain merchandise based on guest needs and desires
• Set the course – Learn, reference, and share current product knowledge with our guest; providing prompt recommendations and professional service to enhance their shopping experience (e.g. fit , fashion wardrobing advice and suggesting add-ons)
• Build the perfect oasis – Emphasize brand direction and seek opportunities to informing guest of current marketing programs and upcoming events
• Onboard your crew – Actively participate in all store-related meetings, working towards exceeding sales and service performance goals set by store management

ESSENTIALS FOR LIFE IN PARADISE

• You have 2+ years of Guest and Sales experience
• You have a “get things done” mindset
• You are a natural collaborator and are able to identify opportunities and take initiative
• You have a High School diploma or GED
• Willingness to perform other duties as required that are necessary to support the business.

ESSENTIAL PHYSICAL REQUIREMENTS

• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required – frequently
• Climbing ladders – occasionally
• Routine standing for duration of shift (up to 8 hours)
• Ability to work varied hours and days including nights, weekends and holidays as needed

Mahalo (thank you) for your interest in Tommy Bahama!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $90,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Summary:

An LVN/ LPN plays a crucial role in managing patient care and ensuring continuity of services. The Care Coordinator is responsible for making telephonic outreaches to members attributed to our value-based contacts. They support the ACO and CIN network providers and practices in successfully meeting quality improvement initiatives, monitoring standards of care and managing high risk multi morbidity patient populations across CHRISTUS Health ministries. The role focuses on improving quality care gaps, promoting preventive care, and improving patient outcomes.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Mentor, train and support the team of care coordinators, ensuring high-quality care and adherence to best practices. Assist with work assignments and development of new work processes as needed. Coordinate and assist with associate onboarding. Create education material for training.
• Monitor and ensure compliance with all regulatory requirements, organizational policies, standing delegated orders and protocols.
• Identify quality gaps and risk adjustment gaps. Participate in Quality Improvement Programs as indicated. Attend learning sessions and share information learned with team members. Assist in the development of tools, education, and workflow processes to assist the network in meeting CMS, ACO, documentation, and payor quality initiatives.
• Conducts internal review audits to facilitate feedback for documentation and efficiency of the care coordination team.
• Support Primary Care Providers and assist patients in scheduling preventative screenings and appropriate appointments. Maintain ongoing communication with healthcare providers through various tools and meetings.
• Monitor value-based care quality performance and pulls reports to identify open care gaps. Conducts telephonic outreach on behalf of providers to close care gaps & address medication adherence to facilitate star rating and quality performance.
• Providing counseling and health education to patients and families, using appropriate materials and standardized protocols. Serve as a subject matter expert in care transitions & quality metrics. Assist in educating practice staff on quality, payor, and government program requirements.
• Communicate resources and services available to patients through the continuum of care.
• Escalate health concerns to Primary Care providers and place referrals to appropriate care team members, i.e., Nurse Navigation, CHW, etc. Develop professional working relationships with ACO and CIN network providers, practice managers, and their staff to collaboratively manage follow-up care and improve overall health and wellness. Conduct in-person and virtual meetings with practice managers, staff, providers and managers to communicate program goals, results, and provide education.
• Document relevant, comprehensive information and data using standard assessment tools. Maintain patient chart compliance through proper documentation and updated: preventative screenings, medical history, medication, and immunizations.
• Unburden primary care providers by placing approved orders for labs and other screenings as per the Standing Delegated orders.
• Perform Transition of Care calls on patients transitioning from an inpatient stay to home, or emergency department encounter to identify the need for a follow-up appointment, community resource needs, scheduling follow-up appointments, reviewing discharge instructions, and medications. Utilizing clinical judgment and problem-solving skills to coordinate appropriate care with physicians and Nurse Navigation.
• Prepare and maintain Transitions of Care and Care Management reports and provide periodic updates to network leaders.
• Must have strong leadership, exceptional oral communication skills, strong organizational and analytical skills, ability to adapt to change and motivate a team.
• Must have a strong ability to multi-task and coordinate multiple projects.
• Perform other duties as assigned.

Job Requirements:

Education/Skills
• High School Diploma required.

Experience
• Minimum of 3 years of clinical or home health experience required.
• 5 years supporting value-based care programs, accountable care organizations, or HEDIS
• Knowledge of government programs (CMS), accountable care organizations (ACOs), HEDIS, and experience with payor cost sharing initiatives preferred.
• Knowledge of physician office practice operations and 3 years of experience in a physician practice is preferred.
• Proficiency in keyboarding and EHR systems, primarily Epic.

Licenses, Registrations, or Certifications
• LVN/ LPN in the state of employment and/or compact licensure required.

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time

Introduction 

Retina Consultants of America is identifying and evaluating candidates for the position of Platform Credentialing Specialist. This role reports to the Platform Credentialing Supervisor and supports hands-on credentialing and payer enrollment activities related to physician onboarding, practice transitions, and acquisitions across the RCA platform.

This position focuses on completing and supporting credentialing work to ensure providers are enrolled and activated accurately and efficiently. The role plays an important part in helping minimize delays related to credentialing and payer enrollment by performing application submission, follow-up, and issue resolution in coordination with internal teams, practices, and payers.

Our Company 

Retina Consultants of America (RCA) is bringing together national leaders in surgical and clinical retina care. This network comprises preeminent retina research specialists with the common goal of eradicating blindness caused by macular degeneration, diabetic retinopathy, and other retina diseases.

With over 2.3 million annual patient visits, more than 315 physicians, and over 290 locations, Retina Consultants of America (RCA) is the largest retina care provider in the nation.

Our Mission

Through RCA’s physician-centered practice management model, physicians continue to drive clinical care and practice culture, while benefiting from business expertise, centralized resources, and shared best practices.

RCA seeks to expand its mission by partnering with leading retina specialists who are passionate about delivering excellent patient care and participating in innovative research.

RCA has created a business model that enables retina specialists to retain autonomy and ownership, augmented by shared best practices facilitated through medical leadership and executive management support. Practices within the network continue to drive clinical decisions while remaining highly involved in strategic operations.

Our Core Values 

Relentlessly Commit to our Patients, to the Practices We Serve and to Our Mission 

Embrace the Legacies of Our Partner Practices 

Strive for Continuous Improvement Through Education and Research 

Exude Compassion in All We Do

Position Overview 

The Platform Credentialing role supports credentialing and payer enrollment activities across the RCA platform, with a focus on physician onboarding, acquisitions, and issue resolution. This position performs hands-on credentialing work, including application preparation, submission, follow-up, and payer activation, while assisting platform credentialing leadership with execution and completion of enrollment-related tasks.

The role works closely with RCM operations, practice administrators, payers, and internal teams to gather required documentation, resolve enrollment issues, and ensure providers are credentialed and activated in a timely manner. This position supports onboarding and transition efforts during growth and acquisition activity through accurate execution, tracking, and follow-through on credentialing requirements.

Essential Duties and Responsibilities 

• Complete provider credentialing and payer enrollment applications for physicians and advanced practice providers, including Medicare, Medicaid, and commercial payers
• Enter, update, and maintain provider information in credentialing systems and payer portals (e.g., CAQH, PECOS, and commercial portals)
• Collect, review, and submit required documentation to support credentialing and enrollment applications
• Track application status, deadlines, and follow-up activity to ensure timely payer activation
• Follow up directly with payers, vendors, and practices to resolve outstanding items or requests for additional information
• Assist with credentialing for new physician onboarding by completing enrollments, reassignments, and payer setup
• Support acquisition-related credentialing tasks, including CHOW filings, payer notifications, and enrollment transitions
• Identify incomplete, delayed, or rejected applications and take corrective action to move them forward
• Maintain accurate credentialing records and supporting documentation in centralized tracking tools and shared systems
• Assist with Medicare enrollment, reassignment, and revalidation activities, ensuring deadlines are met
• Communicate application status, issues, and next steps clearly to internal teams and practices
• Adhere to established credentialing workflows, checklists, and documentation standards
• Assist with updating credentialing templates, forms, and intake materials as processes evolve
• Participate in credentialing-related projects or initiatives as assigned by the Platform Credentialing Supervisor

Knowledge, Skills, and Abilities 

• Strong working knowledge of provider credentialing, payer enrollment, and onboarding processes, including hands-on application submission and follow-up
• Familiarity with payer requirements, timelines, and common enrollment issues, with the ability to navigate and work directly in payer portals
• Ability to complete, track, and follow credentialing and enrollment tasks through to resolution, identifying and addressing issues as they arise
• Highly organized with the ability to manage multiple active applications, deadlines, and documentation requirements simultaneously
• Clear and effective communication skills for coordinating with practices, payers, vendors, and internal teams on credentialing-related items
• Comfortable working directly with physicians, practice staff, and external partners to obtain required information and documentation
• Strong attention to detail with consistent follow-through to ensure applications are accurate, complete, and submitted on time
• Ability to work efficiently in a fast-paced, growth-oriented healthcare environment with shifting priorities
• Self-directed and dependable, with the ability to execute assigned work independently while collaborating with a broader team
• Willingness to travel as needed to support onboarding or acquisition-related credentialing activities

Education and Experience 

• Bachelor’s degree in healthcare administration, business administration, or related field or 5 years of physician practice experience
• Minimum of 3 years of experience in provider credentialing, payer enrollment, or healthcare operations
• Experience supporting physician onboarding, acquisitions, or multi-site healthcare organizations strongly preferred
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Proficient in Microsoft Outlook
• Experience navigating EHR, PM systems, and credentialing or enrollment platforms (e.g., CAQH, Medicare PECOS, commercial payer portals)

Job Summary

The HR Operations Specialist is the first point of contact for employee and manager HR requests through QXO’s HR Service Center. This role delivers Tier 1 case based support across the employee lifecycle by resolving standard inquiries, completing defined HR transactions, and guiding leaders and employees to the right processes, tools, and policies. The Specialist documents work in the case management platform, meets service level and quality standards, and escalates sensitive, complex, or high risk issues to Tier 2, COEs, HRBPs, Employee Relations, Payroll, or Legal based on defined decision trees.

This role is critical to reducing back channel HR requests, improving consistency, and enabling self service by contributing to knowledge articles, templates, and digital workflows.

Key Responsibilities

Tier 1 Intake, Case Management, and Customer Support

• Serve as the primary Tier 1 contact for HR support through the HR case management system and approved channels (portal, phone, email, and messaging as applicable)
• Resolve standard requests related to HR policies, benefits navigation, leave intake and routing, pay, timekeeping, and employee data
• Apply approved scripts, workflows, and decision trees to ensure consistent guidance and case outcomes
• Document cases with complete notes, disposition codes, and audit ready attachments, ensuring accurate categorization for reporting and trend analysis
• Escalate cases that are sensitive, complex, or high risk using defined criteria and warm handoffs to the correct partner group (HRBP, Employee Relations, Payroll, Leave, Total Rewards, Legal)

HR Transactions and Data Quality

• Execute defined employee lifecycle transactions using standard operating procedures, including job changes, transfers, promotions, data changes, leaves, and separations, including coordinating required approvals and documentation
• Enter, validate, and audit employee data in the HRIS to ensure accuracy, completeness, and compliance
• Support employment verifications and personnel record requests in accordance with company policy and applicable requirements
• Maintain transaction quality through checklists and controls, escalating recurring errors or upstream process gaps

Time, Pay, and Leave Support

• Provide Tier 1 support for timekeeping questions and exceptions, including educating employees and managers on correct punches, transfers, and schedules, and partnering with Payroll and Time teams to resolve issues
• Support leave intake and routing for FMLA, ADA, and disability related processes, directing employees to the appropriate leave administrator or internal owner while maintaining privacy and documentation standards
• Explain benefit plan navigation, enrollment steps, and life event changes, directing employees to approved resources and vendor partners as needed
• Identify patterns in pay, time, or leave issues, and escalate systemic defects to functional owners with clear examples and impact

Policy, Risk, and Compliance Triage

• Communicate and reinforce HR policies consistently using approved language, and escalate when interpretation or exceptions are required
• Recognize potential compliance or employee relations risks and escalate promptly following defined thresholds
• Maintain confidentiality and handle employee data consistent with company standards and regulatory expectations

Knowledge, Digital Support, and Continuous Improvement

• Contribute to and maintain knowledge articles, templates, and standard responses to reduce repeat contacts and improve self service
• Tag cases accurately and surface trends, contact drivers, and opportunities for automation, workflow improvements, and policy clarification
• Participate in quality reviews and coaching to improve first contact resolution, cycle time, and customer experience
• Support the evolution of digital Tier 0, including testing knowledge content, validating intent categories, and identifying candidates for automation

Success Measures

• Service level attainment (response time, resolution time) and backlog management
• First contact resolution rate and appropriate escalation quality
• Case documentation quality and audit readiness
• Data accuracy and transaction quality
• Knowledge contribution volume and effectiveness, reduction in repeat contact drivers
• Customer experience results and professionalism

Qualifications

• 2+ years in HR operations, shared services, HR administration, payroll, timekeeping, or benefits support in a high volume environment
• Experience working in a case management platform and HRIS, strong documentation discipline
• Working knowledge of HR policies and common employee lifecycle processes
• Comfort operating with decision trees, scripts, service catalogs, and escalation criteria
• Strong customer service, judgment, and confidentiality
• Bilingual English and Spanish or French Canadian is a plus

Nice to Have

• UKG experience, especially timekeeping or scheduling
• Experience supporting a frontline, multi state workforce and managing high volume seasonal demand
• Experience contributing to knowledge bases or self service portals

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.