Sales Navigator Jobs in Euless Texas

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners.

Job Summary

The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.

Principal Duties and Responsibilities

The primary responsibility of an Account Executive is to build a book of business through:

• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.

Experience and Education

• Passing the state licensing exam, once hired
• Legally authorized to work in the United States

Required Skills and Abilities

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, hands on, self-starter mindset that can do the work
• Strong time management
• Strong attention to detail and organization

Benefits Summary

• High quality voluntary health, vision, dental insurance programs
• Paid holidays, vacation, and sick leave
• Benefit offerings vary per agency*

This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

You were born to be the boss. We know. You get up in the morning and make sure everyone else in the house is doing what they need to do. Then you go to work and make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow all policy and procedures 100% of the time and expect the same from your crew.

In addition: staffing, paperwork, cost controls, cash control, food management, work to a schedule, perfect image and adherence to standards, great customer service, attendance and punctuality, transportation to/from work, store cleanliness, marketing, profitability.

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or manager corporate operations, our stores offer a world of opportunity.

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General job duties for all store team members:

Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Exposure to:

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical Requirements including, but not limited to the following:

Standing: Most tasks are performed from a standing position.

Walking: For short distances for short durations. Surfaces include ceramic tile \"bricks\" with linoleum in some food process areas. Height of work surfaces is between 36\" and 48\".

Sitting: Paperwork is normally completed in an office at a desk or table.

Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72\"high.

Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24\"- 30\" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.

Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72\"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids: Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties: Deliver product by car and then to door of customer. Deliver flyers and door hangers.

Requires: Valid driver's license with safe driving record meeting company standards. Access to an insured vehicle which can be used for delivery.

Essential Skills: Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Physical Demands:

Carrying: During delivery, carry pizzas and beverages while performing \"walking\" and \"climbing\" duties.

Driving: Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing: During delivery of product, navigation of five or more flights of stairs may be required.

Exposure To: Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Sensing: Far vision and night vision for driving.

You were born to be the boss. You get up in the morning and make sure everyone else is doing what they need to do. Then you go to work and make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow all policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, paperwork, cost controls, cash control, food management, work to a schedule, perfect image and adherence to standards, great customer service, attendance and punctuality, transportation to/from work, store cleanliness, marketing, profitability.

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or manager corporate operations, our stores offer a world of opportunity.

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General job duties for all store team members

Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical requirements including, but not limited to the following:

Standing: Most tasks are performed from a standing position.

Walking: For short distances for short durations. Surfaces include ceramic tile \"bricks\" with linoleum in some food process areas. Height of work surfaces is between 36\" and 48\".

Sitting: Paperwork is normally completed in an office at a desk or table.

Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72\" high.

Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24\"- 30\" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Performed occasionally to stock shelves and to clean low areas.

Reaching is performed continuously; up, down, and forward. Workers reach above 72\" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Deliver product by car and then to door of customer. Deliver flyers and door hangers.

Valid driver's license with safe driving record meeting company standards. Access to an insured vehicle which can be used for delivery.

Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Carrying during delivery, carry pizzas and beverages while performing \"walking\" and \"climbing\" duties.

Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.

Walking: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Navigation of five or more flights of stairs may be required.

Exposure to varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Far vision and night vision for driving.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. (\"Domino's Corporate\"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.

Fulltime ONSITE role in Irving Texas with no nights or weekends!

Member Service Specialist/Healthcare Customer Service

Notes: 2+ years of customer service experience in healthcare insurance or related in call center environment or high volume inbound call setting.

Job description:

• The Member Services Specialist serves as a frontline ambassador for the health plan, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business. As the initial point of contact, this role extends beyond basic call handling—Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution. Specialists develop working knowledge of benefit structures, assist callers with portal navigation and access, and begin interpreting claims activity to support both member and provider inquiries.
• This position blends customer service excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows. Specialists are expected to gain proficiency in core platforms used for eligibility verification, claims review, and member account management (e.g., HSP, HPS, HealthTrio). All interactions must be documented with a clear and concise recap of the call's purpose

(Must pass National and Federal background check and Education verification -HS Diploma/GED minimum)

Sustainability & Product Responsibility Lead (6 Month Temporary Assignment)

We are seeking a highly organized, detail-oriented professional to support the execution of key Sustainability and Product Responsibility initiatives aligned with a long-term industry strategy. This role is structured around a focused project with defined goals and milestones, with the opportunity for continued engagement as the work evolves.

This is an ideal opportunity for someone who thrives in a fast-moving environment, enjoys connecting people with the right solutions, and takes pride in turning complex regulatory or sustainability information into clear, practical guidance.

The right person will be a self-starter with strong attention to detail, a “can-do” mindset, and the ability to manage multiple priorities with urgency and independence. You will serve as a go-to resource for members and stakeholders while helping build tools, resources, and processes that support the broader industry.

What You’ll Do

Lead Regulatory Monitoring & EPR Guidance (25–30%)

• Monitor evolving regulatory developments related to packaging and textile Extended Producer Responsibility (EPR) and broader product compliance requirements
• Translate complex regulatory changes into clear, practical guidance for members
• Maintain and update EPR-related white papers, briefs, and compliance resources
• Serve as a liaison with external experts (e.g., CAA) to ensure guidance remains accurate and actionable

Develop Educational Content & Practical Guidance (20–25%)

• Draft first versions of policies, case studies, webinars, workshops, and guidance materials aligned with strategic priorities
• Create best-practice resources that help members operationalize sustainability and compliance in real-world settings
• Support development of educational programming and materials that strengthen member readiness and confidence
• Identify recurring industry challenges and translate them into clear, scalable resources

Build Member-Facing Tools & Compliance Infrastructure (20–25%)

• Supporting development of compliance and risk prioritization tools in collaboration with industry experts
• Update and improve the Product Tracking Labels resource
• Enhance usability, navigation, and accessibility of compliance and sustainability content across the organization’s website
• Contributes to building systems that enable members to more easily navigate and apply complex requirements

Structure Member Resources & Onboarding Pathways (10–15%)

• Convert existing sustainability and product responsibility materials into structured, role-based onboarding pathways and playbooks
• Organize resources into clear “start here / next steps” journeys for members at different stages of maturity
• Identify gaps in current resources and help prioritize development of new materials

Support Member & Internal Compliance Inquiries (5–10%)

• Serve as a central point of coordination for sustainability, product responsibility, and compliance-related questions
• Ensure timely, consistent, and well-documented responses for members and internal teams
• Track inquiry trends to inform future resource development and identify emerging needs

Support Carbon Data & Internal Tracking (5–10%)

• Gather, organize, and maintain activity data required for carbon footprint measurement and reporting readiness
• Support development of internal tracking processes and data organization systems

What We’re Looking For

Experience (5–10 years preferred) in one or more of the following:

• Product compliance or regulatory affairs
• Sustainability in consumer goods or supply chains
• Industry association programs focused on responsibility or policy

Core capabilities

• Ability to interpret regulations and translate them into practical guidance
• Strong structured writing skills (white papers, policy documents, educational resources)
• Comfortably operating independently with minimal oversight
• Strong soft skills and a collaborative, member-focused approach
• Ability to manage multiple projects simultaneously with urgency and precision
• High attention to detail and strong follow-through

Helpful but not required

• Experience in promotional products, apparel, or consumer goods
• Exposure to EPR, product safety, or carbon accounting
• Experience working within an association or member-driven organization

Director of SIOP Data Science & Analytics

Company: PrimeSource Building Products

Department: Sales, Inventory & Operations Planning (SIOP) – Supply Chain

Job Status: Full-Time

Reports To: EVP of Supply Chain

Travel: ~10%

Work Schedule: Monday–Friday, standard business hours

Work Location: On-site Monday through Thursday, remote on Fridays

Why PrimeSource Building Products?

At PrimeSource Building Products, we don’t just distribute building materials — we help build the infrastructure that supports communities across North America. We are a fast-paced, growth-oriented organization grounded in our PrimeSource BluePrint values:

• Care
• Winning Together
• Working Hard
• Working Smart
• Working Fast

Our culture is built on accountability, collaboration, and continuous improvement. When you join PrimeSource, you are joining a team that values performance, innovation, and people.

Why This Role Matters

This role sits at the center of our supply chain strategy, driving how we leverage data, analytics, and systems to improve decision-making across the business.

The Director of SIOP Data Science & Analytics plays a critical role in enhancing visibility, improving performance, and aligning cross-functional teams to deliver on service, cost, and working capital objectives.

POSITION SUMMARY

Reporting to the EVP of Supply Chain, the Director of Supply Chain Data Science & Analytics serves as a strategic partner across Supply Planning, Demand Planning, Operations, Sourcing and Procurement.

This role leads the development and execution of end-to-end supply chain analytics, systems, and data strategies that enable informed decision-making across sourcing, procurement, inventory, and service. Acting as a central leader, this position drives visibility, alignment, and performance across the supply chain to achieve service, cost, and working capital objectives.

The Director will also manage a team of analysts, guiding their work, development and contribution to support Supply Planning, Demand Planning, Operations, Sourcing and Procurement.

KEY RESPONSIBILITIES

Supply Chain Analytics & Strategy

· Define and lead the supply chain data and analytics strategy aligned with business objectives.

· Establish scalable data architecture, governance, and quality standards to ensure accuracy and accessibility across systems.

· Develop advanced analytics and insights to support decision-making across planning, sourcing, procurement, and operations.

· Stay current on emerging technologies (AI/ML, data engineering) and drive adoption where appropriate.

S&OP/S&OE Leadership

· Lead S&OP/S&OE processes to proactively manage supply-demand imbalances and resolve constraints.

· Provide real-time visibility into supply chain performance and risks, enabling rapid decision-making.

· Ensure alignment between demand, supply, sourcing, procurement, and operational execution plans.

Cross-Functional Partnership (Planning, Procurement, Sourcing, Operations)

· Partner with Supply Planning and Demand Planning to ensure accurate translation of demand plans into executable supply plans.

· Collaborate with Sourcing and Procurement to enhance sourcing strategies, supplier performance analytics, and inbound supply visibility.

· Work closely with Operations to align production plans, capacity constraints, and execution performance with supply plans.

· Enable end-to-end integration of sourcing, procurement, production, and inventory strategies.

Performance Management & KPIs

· Define and monitor cross-functional KPIs (fill rate, inventory, forecast accuracy, OTIF).

· Develop dashboards and reporting tools to provide actionable insights to leadership.

· Partner with Finance to align inventory targets and financial outcomes with business goals.

· Drive a performance culture focused on measurable outcomes and continuous improvement.

Systems & Tools Leadership

· Own and optimize supply chain systems ecosystem (ERP/MRP, planning tools, reporting platforms).

· Lead integration and orchestration of tools such as SAP (APO/IBP), Blue Yonder, and analytics platforms.

· Oversee development of dashboards, data pipelines, and reporting frameworks.

· Ensure systems effectively support end-to-end supply chain processes.

Inventory & Service Optimization

· Lead network-level inventory optimization across distribution centers and hubs.

· Implement best-in-class inventory management practices, including safety stock strategies.

· Partner with Sales and Operations to manage excess, shortages, and product transitions.

Leadership & Team Development

· Lead a high-performing team of analysts fostering technical and business expertise.

· Coach, mentor, and grow team members, fostering technical and business expertise while driving accountability and results.

· Influence cross-functional stakeholders at all levels of the organization.

· Act as a change agent, driving innovation, collaboration, and continuous improvement across the supply chain.

QUALIFICATIONS

Education

· Bachelor’s degree in Supply Chain, Engineering, Business, Computer Science, or related field required

· Master’s degree or relevant certifications preferred

Experience

· 10+ years of progressive experience in supply chain analytics, supply planning, procurement, and/or operations

· Proven leadership experience in S&OP/SIOP and S&OE environments

· Strong background in inventory management, supply planning, and supply chain optimization

· Experience with ERP/MRP and planning systems (SAP, Blue Yonder/JDA, or similar)

· Demonstrated ability to lead cross-functional initiatives and influence executive stakeholders

· Experience implementing large-scale supply chain transformations or system integrations

· Experience managing large, complex supply chain networks

Technical Skills

· Advanced proficiency in:

o ERP/MRP systems (SAP, JDE, Blue Yonder)

o Data tools (SQL, Snowflake, Alteryx)

o Reporting tools (Power BI, Tableau, SAP Business Objects)

· Strong understanding of data architecture, data engineering, and analytics frameworks

· Experience with statistical inventory models and optimization tools

CORE COMPETENCIES

· Strategic thinking and business acumen

· Cross-functional leadership and influence

· Analytical problem-solving and decision-making

· Communication and executive presence

· Change leadership and continuous improvement mindset

· Ability to operate effectively in complex, fast-paced environments

· Self-starter with strong ownership mindset

· High integrity and accountability

· Ability to balance strategic vision with hands-on execution

· Comfortable navigating ambiguity and driving results

Compensation

Base salary range of $145,000 – $175,000 annually, plus performance-based bonus. Compensation will be determined based on experience, qualifications, and internal equity, and may vary based on the overall scope and alignment of the role.

Equal Opportunity Employer

PrimeSource Building Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary

The HR Operations Specialist is the first point of contact for employee and manager HR requests through QXO’s HR Service Center. This role delivers Tier 1 case based support across the employee lifecycle by resolving standard inquiries, completing defined HR transactions, and guiding leaders and employees to the right processes, tools, and policies. The Specialist documents work in the case management platform, meets service level and quality standards, and escalates sensitive, complex, or high risk issues to Tier 2, COEs, HRBPs, Employee Relations, Payroll, or Legal based on defined decision trees.

This role is critical to reducing back channel HR requests, improving consistency, and enabling self service by contributing to knowledge articles, templates, and digital workflows.

Key Responsibilities

Tier 1 Intake, Case Management, and Customer Support

• Serve as the primary Tier 1 contact for HR support through the HR case management system and approved channels (portal, phone, email, and messaging as applicable)
• Resolve standard requests related to HR policies, benefits navigation, leave intake and routing, pay, timekeeping, and employee data
• Apply approved scripts, workflows, and decision trees to ensure consistent guidance and case outcomes
• Document cases with complete notes, disposition codes, and audit ready attachments, ensuring accurate categorization for reporting and trend analysis
• Escalate cases that are sensitive, complex, or high risk using defined criteria and warm handoffs to the correct partner group (HRBP, Employee Relations, Payroll, Leave, Total Rewards, Legal)

HR Transactions and Data Quality

• Execute defined employee lifecycle transactions using standard operating procedures, including job changes, transfers, promotions, data changes, leaves, and separations, including coordinating required approvals and documentation
• Enter, validate, and audit employee data in the HRIS to ensure accuracy, completeness, and compliance
• Support employment verifications and personnel record requests in accordance with company policy and applicable requirements
• Maintain transaction quality through checklists and controls, escalating recurring errors or upstream process gaps

Time, Pay, and Leave Support

• Provide Tier 1 support for timekeeping questions and exceptions, including educating employees and managers on correct punches, transfers, and schedules, and partnering with Payroll and Time teams to resolve issues
• Support leave intake and routing for FMLA, ADA, and disability related processes, directing employees to the appropriate leave administrator or internal owner while maintaining privacy and documentation standards
• Explain benefit plan navigation, enrollment steps, and life event changes, directing employees to approved resources and vendor partners as needed
• Identify patterns in pay, time, or leave issues, and escalate systemic defects to functional owners with clear examples and impact

Policy, Risk, and Compliance Triage

• Communicate and reinforce HR policies consistently using approved language, and escalate when interpretation or exceptions are required
• Recognize potential compliance or employee relations risks and escalate promptly following defined thresholds
• Maintain confidentiality and handle employee data consistent with company standards and regulatory expectations

Knowledge, Digital Support, and Continuous Improvement

• Contribute to and maintain knowledge articles, templates, and standard responses to reduce repeat contacts and improve self service
• Tag cases accurately and surface trends, contact drivers, and opportunities for automation, workflow improvements, and policy clarification
• Participate in quality reviews and coaching to improve first contact resolution, cycle time, and customer experience
• Support the evolution of digital Tier 0, including testing knowledge content, validating intent categories, and identifying candidates for automation

Success Measures

• Service level attainment (response time, resolution time) and backlog management
• First contact resolution rate and appropriate escalation quality
• Case documentation quality and audit readiness
• Data accuracy and transaction quality
• Knowledge contribution volume and effectiveness, reduction in repeat contact drivers
• Customer experience results and professionalism

Qualifications

• 2+ years in HR operations, shared services, HR administration, payroll, timekeeping, or benefits support in a high volume environment
• Experience working in a case management platform and HRIS, strong documentation discipline
• Working knowledge of HR policies and common employee lifecycle processes
• Comfort operating with decision trees, scripts, service catalogs, and escalation criteria
• Strong customer service, judgment, and confidentiality
• Bilingual English and Spanish or French Canadian is a plus

Nice to Have

• UKG experience, especially timekeeping or scheduling
• Experience supporting a frontline, multi state workforce and managing high volume seasonal demand
• Experience contributing to knowledge bases or self service portals

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location:

760 Airport Fwy Suite 400

Hurst TX, 76054

Work Week: Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on café hours and availability.

Welcome to the DYNE Hospitality Group (Tropical Smoothie Café) online hiring process! We’re glad you’re here. Please start the questionnaire for this position, which will take about 15-20 minutes. To be considered, complete all sections of the application, including your work history and education. You're on Tropic Time Now!

Our culture at DYNE Hospitality Group goes beyond a webpage or poster; it defines who we are and guides our decisions. We encourage our team to embody our core values and hold one another accountable, shaping hiring, promotions, reviews, performance, and communication.

Our culture is rooted in these four core values, visible in every café:

• 
  
• Invest In People
  
• Understand Why
  
• Make Smart Decisions
  
• Make It Happen
  

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Job Summary:

At Tropical Smoothie Café, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Team Members are essential to this mission, guided by our values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are smart, have integrity, drive, and enthusiasm, you’d make a great Team Member!

Duties/ Responsibilities:

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• Assist in inventory training, when necessary.
  
• Drive brand values and standards through all training and development activities.
  
• Assist with the coaching, training, and development of management and crew members.
  
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
  
• Provide support for any new software rollouts and training.
  
• Ensure team member training programs are executed per TSC & DYNE standards.
  
• Interacts with crew members, customers, and vendors using DYNE’s core values
  
• Delivers “Unparalleled Hospitality” to each customer that visits our cafe.
  
• Knowledgeable and proficient in each position within the cafe.
  
• Successfully completed the Cafe Basics and Certified Trainer Program.
  
• Ensures each station is operating to Tropical Smoothie Cafes standards.
  
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
  
• Uses tools to accomplish goals, manage labor and control inventory using MyInventory.
  
• Performs any additional tasks necessary to run the cafe.
  

Required Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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• Excellent verbal and written communication skills
  
• Excellent management and supervisory skills.
  
• Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs
  
• Must have strong mathematical, analytical and problem solving skills
  
• Must be able to read, understand and follow instructions
  

Physical Requirements:

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• Continuous standing and walking throughout the duration of each shift.
  
• Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.
  
• Constant face-to-face interactions with crew members and customers.
  
• Safely navigate in a fast-paced cafe´ environment.
  
• Ability to multi-task and remain positive in sometimes stressful working conditions.
  
• Frequent walking, standing, bending, stooping, overhead reaching and stretching.
  
• Lifting no greater than 50 pounds.
  

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• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  
• Facilitate payment function, answer client queries on accounts, portfolios and records
  
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
  
• Guide callers through troubleshooting, navigating the company website or using the products or services
  
• Collaborate with other client services professionals and financial advisors to improve client experience
  
• Willingness to cross train in other operational functions beyond day-to-day assignment
  
• Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements
  
• Process team specific tasks as requested by the business.
  
• Utilize proprietary and external systems to evaluate complex issues and make critical thinking decisions
  
• Interface with teams and businesses resolve on-going issues and answer specific policy questions
  
• Provide support and work on special projects as requested
  

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• Bachelor's degree
  
• 1-3 years of prior work experience in a relevant field.
  
• Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)
  
• Highly organized with exceptional attention to detail and follow-through
  
• Strong ability to manage multiple projects with competing deadlines
  
• Proven analytical skills and problem solving ability
  
• Team player with positive attitude and strong work ethic
  
• Ability to work collaboratively with all levels of the organization
  
• Flexible and able to work well under pressure in a team environment
  
• Strong communication skills (written and verbal)
  
• Great active listening skills
  
• Exceptional interpersonal and rapport building skills
  
• Ability to work in a fast-paced environment
  
• Strong interest in client service/operations
  
• Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information
  
• Analyst must understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance
  
• Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate