Sales Jobs in Troy Remote

The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.

The ideal remote candidate for this role will have previous Personal Lines insurance experience and reside in one of the following locations: New York, New Jersey, Vermont, Connecticut, New Hampshire, Pennsylvania, or Massachusetts.

Your Impact:

• Answers all incoming telephone calls promptly and professionally. Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
• Processes and responds professionally to inquiries received via email, fax, or mail within established service levels.
• Accurately documents customer contact reasons and resolution in accordance with department protocol and completes applicable system and carrier website updates.
• Determines, analyzes, and solves problems related to policies and billing issues. Successfully applies problem solving and time management methodology; balances multiple tasks as business needs arise while maintaining production and quality standards.
• Uses de-escalation tactics when needed. Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a "customer first" philosophy.
• Develops and maintains product, procedural and technical systems knowledge.

Successful Candidates Will Have:

• Associates degree and 1 year experience in customer service and/or sales, preferably in the insurance industry; or an equivalent combination of education and experience.
• Proficiency using computers and Microsoft Office tools required, including experience with administration platforms and call center specific phone systems.
• Strong attention to detail and demonstrated ability to meet established quality and productivity standards.
• NYS Property & Casualty or Personal Lines license is required.

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay Range: $23.00 - $25.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a topmilitary-friendly companyby Military Friendly. For more info, visit take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Job Description

We are seeking a Pharmacy Sales Consultant. ThePharmacy Sales Consultant (PSC)is an individual contributor sales professional responsible for the selling of our portfolio of products and services into community pharmacies within an assigned geographic territory. The PSC is a highly consultative role requiring the ability to effectively lead all interactions with the pharmacist in charge and/or business owner of the pharmacy. The PSC will develop the appropriate strategy for each assigned account, prospect, and lead the coordinated execution of various products and services throughout the sales process. The PSC will position McKesson as a trusted and expert partner. This is a field-based position with daily customer and prospect facing responsibilities within the region, so extensive travel with some overnights required.

The Pharmacy Sales Consultant focuses on retaining independently owned community and Alternate Site pharmacies through a high level of customer satisfaction and cultivating the customer through in-depth growth strategy and Enterprise Solutions within our portfolio of products and services. The Pharmacy Sales Consultant also uses a robust knowledge of our value proposition to win new, profitable business. As a sales consultant, it is vital to understand the current industry and customer opportunities or challenges and well as have a collaborative relationship with peers and cross-functional departments to provide guidance and expertise to the customer. The territory for this position will cover western Massachusetts and upstate New York (Buffalo, Rochester, Syracuse & Albany). The ideal candidate will be in central New York.

Key Responsibilities

• Achieve annual budget objectives for assigned sales territory.

• Build a comprehensive business plan to optimize short- and long-term territory performance.

• Lead the execution of a consultative sales process from qualification to contract negotiations for all opportunities within assigned territory.

• Build a robust opportunity funnel by organic (cold calling) and coordinated efforts.

• Prepare for and provide meaningful participation in the future improvement and development of McKesson products and services leveraging the experience of our pharmacy partners.

• Provide customers with marketing advice, financial analysis to formulate financial plans, managed care information, competitive data and profit enhancing opportunities through sales methodologies and programs designed to point out the benefits of company products/services/technologies.

• Develop sales proposals, business reviews, sales presentations of specific products and services, demonstrations of products, merchandising plans, and sales promotions to grow existing business or capture new accounts.

• Ensure ongoing attention to enhancing strong relationships with key customers to build/maintain the credibility required to retain business long term.

• Provide problem solving and troubleshooting expertise to customers in servicing existing accounts through collaboration with other departments.

• Participate in sales team presentations where appropriate to further enhance business growth opportunities, improve selling skills, and gain knowledge about the customer base.

• Maintain current, detailed, accurate data in CRM, providing accurate real-time sales forecasts.

• Special projects as assigned.

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Primary territory

Ideal candidate is located in Central New York covering western Massachusetts and upstate New York (Buffalo, Rochester, Syracuse & Albany).

Travel

• Must have a valid driver's license with a clean driving record/MVR.

• Must be open to 70% travel with 8-12+ overnights per month.

Education

Bachelor's degree with an emphasis in sales, marketing, business management, or healthcare related field preferred.

Critical Skills

• 4+ years' sales experience with track record of success, of delivering results and meeting/exceeding sales goals.

• 2+ years Medical and/or Pharmacy experience.

• 4+ years B2B fieldsales experience.

• Experience in the retail/distribution, healthcare delivery, pharmacy, community pharmacy, benefits, or insurance industry helpful and preferred.

• Proficiency with using a CRM tool (e.g., Salesforce, ACT).

• Proficiency with MS Office Suite (Excel, Power Point, Word, and Outlook)

• Consultative sales approach to identify customer needs.

• Excellent analysis, problem solving, and negotiation skills.

Additional Skills

• Demonstrates teamwork/collaborationwith a focus on facilitating trust and open communication.

• Ability to articulate the organization's value proposition to customers.

• Strong business/financial acumen.

• Influential communicator with focus on active listening and customizing messages appropriately for differing audiences.

• Organized, accountable, assertive, and focused on results.

Working Conditions

• Remote/Home Office work environment.

• Must live in territory, ideally centrally located in New York.

• Must have a valid driver's license with a clean driving record/MVR.

• Able to travel extensively overnight in region to customers 70% of the time by air and by car.

• Must be authorized to work in the US unrestricted - This position is not eligible for sponsorship.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Total Target Cash (TTC) Pay Range for this position:

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to .

Join us at McKesson!

Medical/Healthcare company looking for an medical sales rep in ALBANY, NY

IF you're interested/qualified, please send your resume - thx!

SALARY - $75K Base plus commission and car allowance OTE first year is $120K with room for growth

Territory is all of GREATER ALBANY with some regional travel throughout the area- 15-20% travel required for this med device job and you must be on board with that part. (1-2 days a month of overnight travel)

candidates must live in greater ALBANY or surrounding suburbs. (might look at a relocation candidate from another part of upstate NY for this one too)

Looking for candidates that have around 1 year of light med/pharma sales, or candidates that have a solid 1-5 years of outside fortune 1000 b2b sales rep from companies like ADP, PAYCHEX, CINTAS, PAYCOM, UNIFIRST, XEROX, BEVERAGE SALES, ERAC, etc.

**NO JOB HOPPERS PLEASE**

bachelors degree required for this position.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.

• Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
• Determine customer needs, explain and sell products and services
• Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
• Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
• Participate in branch prospecting efforts and sales initiatives
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
• Ability to understand directions and adhere to established policy and procedures
• Able to remain focused and organized to successfully complete responsibilities
• Actively participate in branch meetings and training to enhance knowledge and development of skills
• Other related duties as assigned or directed

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Education, Training and Skills Requirements:

• High School Diploma or GED required
• Excellent interpersonal and communication skills
• Accurate and proficient math skills
• Documentation skills with attention to detail
• Clear thinking and ability to remain focused
• Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
• Internal product knowledge and teller training (provided after hire)

Experience/Other:

• Two (2) years of customer service and/or banking normally required
• All applicants must be 18 years of age or older.

Hours: 40 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

THE POSITION IN A NUTSHELL - 10k Sign-on Bonus!

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU’LL BE DOING (and doing well!)

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Responsible for executing service inspections on time and resolution of system deficiencies.
• Responsible for developing a budget and meeting revenue and gross margin targets.
• Responsible for delivering projects within the original budgeted cost.
• Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
• Responsible for efficient asset management, such as inventory and company service vehicles.
• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Responsible in part for customer satisfaction and cash collections.
• Works closely with the sales and installation teams to support the growth and profitability of the Division.
• Responsible for control and calibration of inspection, measuring, and testing equipment.
• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems.
• Strong understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Valid driver’s license.
• Must be able to pass a background check and drug screening.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient at Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level II.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.

Pay Rate: $75,000- $100,000 annually depending on experience.

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

1. Handle high amounts of incoming calls
2. Produce sales leads
3. Identify and evaluate customers' needs to deliver satisfaction
4. Build sustainable relationships of trust through open and interactive discussion
5. Provide accurate, valid and comprehensive information by using the right methods/tools
6. Reach personal/customer service team sales targets and call handling quotas
7. Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
8. Keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
10. Go the extra mile to engage customers

• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
• Experience with CRM systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• High school degree

Company: CrossFit ENG and Babcock Ranch Strength, Fitness, & HYROX Location: Remote (Headquartered in Cape Coral, FL) Job Type: Full-Time

About Us: We are a premier fitness facility dedicated to changing lives through world-class coaching, community, and results. We specialize in CrossFit and are proud to be a HYROX affiliate. As we prepare to expand and open our second location, we are looking for a driven, high-energy Remote Sales Manager to become the first point of contact for our incoming leads. If you are passionate about fitness and know how to close a sale, we want you on our team.

The Role: We are seeking a true closer. As our Remote Sales Manager, you won’t be managing the gym floor—you will be managing the phones. Your primary objective is to contact warm leads, uncover their fitness goals, prescribe the right membership package, and close the sale by securely processing their payment over the phone.

You will act as the bridge between a prospect’s initial interest and their first day in the facility, ensuring a seamless handoff to our on-site coaching staff.

Key Responsibilities:

• Speed to Lead: Contact new inbound leads (from web forms, social media ads, etc.) within 5–10 minutes.
• Consultative Selling: Conduct deep-dive discovery calls to understand a prospect's "Why" and effectively communicate the value of our coaching programs.
• Closing: Confidently present membership options, handle objections, and secure credit card payments over the phone for month-to-month, 6-month, and 12-month paid-in-full memberships.
• Pipeline Management: Track all leads, follow-ups, and conversions meticulously using our gym management software (experience with PushPress is a plus).
• The Handoff: Create detailed member profiles and communicate effectively with the coaching team so every new member is greeted by name and set up for success on day one.

What We’re Looking For:

• Proven experience in B2C phone sales, specifically closing deals on the first or second call.
• A confident, assumptive closer who is comfortable asking for the credit card over the phone.
• Excellent active listening skills and the ability to navigate objections with empathy and authority.
• A strong understanding of the fitness space (familiarity with CrossFit and HYROX is highly preferred).
• Self-motivated and highly disciplined to thrive in a remote work environment.

Compensation & Benefits: We believe in rewarding performance. This role offers a solid base salary with a highly lucrative, uncapped commission structure.

• Base Salary: $3,000 per month
• Commission Structure:
• Month-to-Month Memberships: % of the first month’s membership cost.
• 6-Month Paid-in-Full: $$$ commission per close.
• 12-Month Paid-in-Full: $$$ commission per close.

• Growth Potential: You are joining us at a crucial growth phase as we expand to a second location, offering massive potential for career advancement.

Join our team at Johnson/Turner!

We are excited to add attorneys to our growing family law team!

• We answer the call.
• We do what(ever) it takes.
• We are bold innovators.
• We are optimistic.
• We are Friends-in-Law.
• We care about each other.

Do our core values speak to you? If so, we'd love to meet you.

We are particularly interested in candidates with 2+ years of experience in family law.

At our firm, you don't have to choose between doing great legal work and having a life outside of it. We combine high-level advocacy with a genuinely collaborative culture and a true commitment to work-life balance. We are incredibly proud to have received a 2025 Minneapolis/St. Paul Business Journal Best Places to Work award.

Our strong Team Approach means our attorneys spend their time doing the work attorneys are meant to do - craft legal arguments, devise creative strategies, analyze complicated facts and law, provide legal advice, persuade judicial officers & negotiate settlements.

We get to do this work with the support of a tremendous Team of professionals, collaborating to deliver top notch service to our clients. Our Team includes Sr. Paralegals who do the majority of initial drafting, Client Service Specialists who triage client calls and assist with document collection, a Life Coach who works with clients on the non-legal aspects of family law, Intake and Sales Professionals who meet with potential clients to sign them up for legal services, a Marketing Team who crafts and delivers our message to potential clients, an Accounting Team who works closely with clients to build successful payment plans and an IT and Innovation Team who ensures our technology runs seamlessly and reliably, and leads us with cutting edge solutions to keep us ahead.

We have a culture of learning - we host ongoing substantive & procedural legal training, professional development on leadership, communication, assertive advocacy, & relationship building with your team. Our Attorney & Paralegal Teams actively engage with one another literally daily to collaborate on complex issues and nuanced challenges.

We only consider candidates who are team players, who have positive attitudes, compassion for clients, a strong work ethic, and an enthusiasm for innovation.

We are a growing law firm that values our culture, strives for excellence, dreams big and has a lot of fun along the way.

Attorneys at Johnson/Turner Legal enjoy the following benefits:

• Better Compensation plan – Base salary, plus a formulaic monthly incentive plan based on performance metrics.
• You are supported by industry-leading training, systems, workflows, software and automation - all making you a better lawyer.
• Your clients will be provided to you. You have no sales and marketing responsibilities – so you can keep your focus on serving clients and practicing law well.
• No hourly billing – our cases are handled with flat fee packages of service.
• You are part of a Team that is second to none.

Pay: From $95,000.00 per year, and commensurate with experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Twin Cities Metro Area, Duluth Area, Rochester Area

Team Member Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers.

This is the perfect place for you to learn, grow and succeed! What's in it for you?
- Employee free meal during shift
- If you're in school, we'll work around your schedule!
- Paid time off What you can expect from us?
- Leadership & direction
- Support and coaching on how respond to operational and business demands
- Excellent communication and passion for working with people
- Opportunity to grow within the company and move to hourly management roles and beyond.

What we expect from you?
- Receive orders, process sales and cash, and manage customer issues
- Prepare and maintain good quality of products
- Monitor all service equipment
- Fully participate in delivering to every guest a WOW experience.

Past industry experience that would translate to success in this role: Crew member, customer service, fast food, new store opening, back of house, cashier, first job, barista Team Member/Crew Part time/Full time
*Must be 16 years of age.

Please note: Part of our onboarding process includes screening all employees against the national sex offender registry, as we employ minors.

The job offer is contingent on satisfactory results.

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.

or any of its affiliates.

If hired, the franchisee will be your only employer.

Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."