Sales Jobs in Summit, NJ

Position Overview

The Vice President of Business Development is responsible for driving new business growth and strategic partnerships for the agency. This role leads the identification, pursuit, and acquisition of new pharmaceutical, biotech, and healthcare clients while strengthening the agency’s market presence and revenue pipeline. The VP will report to the CEO and collaborate with executive leadership, strategy, and creative teams to develop compelling solutions that address client needs and support long-term agency growth.

NOTE: Candidates in the TriState Area (NJ/NYC/Local PA) are highly preferred.

Key Responsibilities

Business Growth & Revenue Generation

• Identify, pursue, and secure new client opportunities across pharmaceutical, biotech, and healthcare sectors
• Develop and manage a robust pipeline of prospective clients and partnerships
• Lead RFI/RFP responses and pitch development with cross-functional teams
• Meet or exceed annual revenue and new business targets

Client Acquisition & Relationship Building

• Build and maintain relationships with senior marketing and commercial leaders within pharma and life sciences organizations
• Represent the agency at industry conferences, networking events, and client meetings
• Develop long-term strategic partnerships that generate sustainable revenue growth

Strategic Leadership

• Partner with executive leadership to define growth strategy and priority target accounts
• Provide market intelligence on industry trends, client needs, and competitive positioning
• Collaborate with strategy, creative, medical, and account teams to shape compelling client solutions

Pitch & Proposal Leadership

• Lead the development of pitch strategies and storytelling that highlight the agency’s capabilities
• Coordinate internal teams to produce high-impact presentations and proposals
• Guide contract negotiations and onboarding of new clients

Market Development

• Identify emerging opportunities in digital health, biotech launches, patient engagement, and omnichannel marketing
• Strengthen the agency’s reputation within the healthcare marketing ecosystem

Qualifications

• 5+ years of business development, sales, or client growth experience in pharmaceutical, biotech, or healthcare marketing/advertising
• Proven track record of winning and growing multi-million-dollar client relationships
• Deep understanding of the pharma commercialization and marketing landscape
• Experience leading agency pitches and RFP processes
• Strong executive presence and relationship-building skills
• Excellent presentation, negotiation, and strategic thinking abilities
• Bachelor’s degree required; MBA or advanced degree preferred

Key Success Metrics

• Annual new business revenue generated
• Number and quality of new client relationships established
• Pitch win rate and pipeline growth
• Strategic partnerships developed within the pharma ecosystem

We offer a competitive compensation package, health benefits/perks, discretionary annual bonus, 401(k) plan with 50% match, and opportunities for growth.

NPG Health is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

This remote based Associate Legal Counsel position provides accurate and timely counsel to our sales and operations organizations to address and resolve legal issues, supporting commercial transactions and customer management. The successful candidate must have the ability to deal with complex matters while operating in a fast-paced environment, providing effective and practical counsel on a variety of commercial transactional legal matters.

What You'll Do:

• 
  
  
• The job responsibilities of the Associate Legal Counsel include:
  
  
• Draft, review and negotiate a variety of commercial agreements, including domestic and international product and services agreements, vendor/dealer agreements, and strategic relationship agreements.
  
  
• Provide legal advice on intellectual property issues, data protection, privacy, and regulatory compliance.
  
  
• Collaborate with the sales and operations teams providing contract interpretation and support understanding and addressing legal and business concerns associated with commercial transactions.
  
  
• Execute and maintain the company's business and contractor licenses, ensuring compliance and tracking renewals when and if needed as a backup on this task.
  
  
• Assist in the development and monitoring of operational internal governance policies and authorities.
  
  
• Provide legal support to purchasing, sales, finance, and various internal departments with a variety of legal matters ranging from subcontractor disputes, vendor related issues, and process improvement initiatives.
  
  
• Support collection efforts.
  
  
• Perform other legal tasks as directed by the General Counsel and leadership.
  
  

Required Skills/Qualifications:

• 
  
  
• Juris Doctor (J.D.) from an accredited law school.
  
  
• Licensed to practice law and in good standing in one or more states.
  
  
• 5+ years of legal experience in a law firm or corporate environment handling corporate law matters, with a focus on commercial transactions.
  
  
• Strong understanding of intellectual property, data protection and privacy laws.
  
  
• Excellent negotiation, communication, and drafting skills.
  
  
• A high level of self-motivation with the ability to work independently with a commitment to client services and the ability to work collaboratively in a fast-paced and dynamic environment.
  
  
• Superior attention to detail and accuracy.
  
  
• Experience with common business software tools, such as Microsoft Office (Word, Outlook, PowerPoint, Excel).
  
  
• Hands-on experience drafting, negotiating, and managing all aspects of commercial transactions. International and/or governmental contract experience helpful.
  
  
• Fluency in English (written and spoken) required.
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Market TechOps Leader is responsible for leading technical operations within an assigned market, overseeing project management and installation execution to ensure consistent delivery performance, financial results, and client satisfaction. This role serves as the primary operational counterpart to market Sales leadership, aligning delivery capabilities with pipeline demand and client commitments. Reporting to the Territory TechOps Leader, the Market TechOps Leader provides leadership for Project Managers, TechOps Leaders, and associated delivery teams. This role focuses on execution excellence, resource coordination, team development, and issue resolution while ensuring projects are delivered in accordance with established standards, schedules, and financial targets.

Location: Must living in the Sterling VA area

What You'll Do:

* Provide market-level leadership for technical operations, overseeing Project Managers and TechOps Leaders responsible for project execution and installation delivery.

* Partner closely with market Sales leadership to align delivery capacity, execution strategy, and resourcing with pipeline demand and client expectations.

* Ensure projects are executed on time, within scope, and in alignment with financial and quality targets.

* Monitor project performance across the market, identifying risks, delays, or cost issues and implementing corrective actions as needed.

* Enforce operational standards, processes, and workflows to drive consistency, quality, and efficiency across project teams.

* Coordinate resource utilization across projects, balancing workloads and supporting cross-project or cross-market needs when required.

* Serve as the primary escalation point for market-level delivery issues, including project performance, staffing challenges, and client concerns.

* Collaborate with Engineering, Configuration & Commissioning, and Fabrication leadership to ensure smooth handoff and execution across disciplines.

* Support project launch, execution, and closeout practices to ensure clarity of roles, expectations, and deliverables.

* Lead performance management, coaching, and development for Project Managers and TechOps Leaders within the market.

* Promote a culture of accountability, ownership, teamwork, and continuous improvement within market delivery teams.

What You'll Bring:

Required Skills/Qualifications:

1. 
   
   
2. 
   
   
   • 
     
     
   • 7+ years of experience in systems integration, AV delivery, project management, or related technical operations roles.
     
     
   • 3+ years of experience leading project managers, field leaders, or delivery teams.
     
     
   • Strong understanding of project management, installation, and field execution workflows.
     
     
   • Demonstrated ability to manage multiple concurrent projects and teams.
     
     
   • Experience driving delivery performance, quality, and financial results at the market level.
     
     
   • Strong communication, leadership, and problem-solving skills.
     
     
   
   
   

Preferred Skills/Qualifications:

• 
  
  
• Bachelor's degree in business, engineering, construction management, or related field.
  
  
• Industry certifications such as PMP, CTS, CTS-I, or CTS-D.
  
  
• Experience partnering closely with Sales leadership.
  
  
• Background in operational improvement or change management initiatives.
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

The Engineering Leader is responsible for leading the Design Engineering organization across the company and ensuring consistent, high-quality, and profitable project delivery. Reporting to the Vice President of Engineering Operations, this role oversees Engineering Managers and Design Engineering teams, driving accountability, operational efficiency, and technical excellence throughout the project lifecycle.

A core focus of this position is ensuring Design and Project Engineers are positioned to perform their highest-value work-developing client relationships, shaping execution strategies, and ensuring system accuracy and expected functionality. This role partners closely with Engineering Documentation leadership to ensure documentation and support workflows are effectively leveraged, allowing Design Engineering resources to remain focused on technical leadership and client-facing responsibilities.

Responsibilities include, but are not limited to:

• 
  
  
• Own the performance, development, and accountability of Engineering Managers leading Design Engineering teams, setting clear expectations and holding leaders responsible for team results, delivery quality, and professional growth.
  
  
• Establish and sustain a culture of ownership and accountability across the engineering organization by defining measurable standards for project delivery, documentation quality, and client satisfaction, and addressing performance gaps directly.
  
  
• Drive engineering efficiency and profitability by identifying misaligned workflows, reducing non-value-added engineering effort, and ensuring appropriate use of engineering support and documentation resources.
  
  
• Partner with Support Engineering leadership to ensure effective utilization of engineering support teams, removing barriers that prevent smooth handoff and enabling Engineers to focus on high-value technical work.
  
  
• Ensure Engineers are consistently focused on client relationship development, execution planning, technical accuracy, and system functionality throughout the project lifecycle.
  
  
• Maintain visibility into presales pipeline and active project lifecycle status, comparing as-sold versus as-delivered labor, identifying value-engineering opportunities, and supporting financial performance improvement.
  
  
• Collaborate with Field and Fabrication Services and Project Management leadership to align engineering capacity with project demand, participating in resource planning and ensuring engineering support meets business needs.
  
  
• Establish, enforce, and audit engineering standards and delivery processes that support consistent, high-quality outcomes, reducing variability and improving first-time quality across projects.
  
  
• Serve as the senior escalation point for engineering-related issues impacting project delivery or client satisfaction, intervening when projects are off track and guiding recovery plans with responsible managers.
  
  
• Provide leadership input on hiring, succession planning, and organizational design for Engineering Manager roles, ensuring alignment with technical requirements and cultural expectations.
  
  
• Track, analyze, and act on key engineering performance metrics, including utilization, margin contribution, rework rates, schedule adherence, and client satisfaction, using data to drive continuous improvement.
  
  

Required Skills and Experience

• 
  
  
• Bachelor Degree Required, preferably in Engineering, Construction Management or related field.
  
  
• 10+ years of experience in systems integration, audiovisual engineering, or a related technical field with progressive leadership responsibility.
  
  
• 3+ years of experience managing managers or leading large, multi-project technical teams.
  
  
• AVIXA CTS, CTS-I, or CTS-D certification.
  Demonstrated success improving team performance and delivering measurable business results.
  
  
• Experience developing, implementing, and enforcing engineering standards and processes at scale.
  
  
• Strong understanding of the full project lifecycle from design through commissioning.
  
  
• Experience partnering cross-functionally with Sales, Project Management, and Field & Fabrication Services.
  
  
• Ability to read and interpret architectural drawings, system schematics, and technical specifications.
  
  
• Financial acumen, including labor forecasting, project budgets, and margin impact analysis.
  
  
• Strong problem-solving skills with a bias toward action and resolution.
  
  
• Effective written and verbal communication skills suitable for executive-level engagement.
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

In this role, you will report to the Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Summit, NJ

Shift: Monday-Friday 7:30 am -4:00 pm

Hourly Pay Range:

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

Education:

• High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred

Experience:

• 4 years of equivalent experience in customer service, purchasing, or account management.

• Proven experience in managing associates and leading teams effectively.

• GMP and GLP training is considered a plus.

• Proficient in collaboration tools, with preferred experience using Microsoft Teams.

• Familiar with Information Access systems and ERP platforms.

• Demonstrates excellent customer service skills and maintains a professional, can-do attitude.

• Basic understanding of purchasing processes and inventory management principles.

• Strong commitment to safety, quality, and strict adherence to established protocols, policies, and procedures.

• Highly adaptable and flexible, with the ability to manage multiple tasks efficiently.

• Self-motivated and capable of working independently with a proactive, forward-thinking mindset.

• Skilled in troubleshooting and resolving issues effectively.

• Strong verbal and written communication skills, with the ability to collaborate across departments and engage with customers.

• Knowledgeable in applying and administering company policies consistently.

• Able to make sound business decisions with minimal guidance from management.

How you will thrive and create an impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

The Team Lead is responsible for overseeing the day-to-day operations of the onsite Scope of Work (SOW) in alignment with customer requirements at the customer location. This role supports and leads a small team of Avantor on-site personnel, serving as the primary point of contact for the customer. Typically dedicated to one customer and one site location, the Team Lead reports directly to a manager and actively participates in the work performed by the team.

In this role you will:

• Coordinate and lead team efforts to execute tasks outlined in the SOW based on customer requirements.

• Coach and motivate team members to meet or exceed performance goals, fostering individual and team development through mentoring.

• Manage open order status reports, departmental metrics, and maintain SOPs/SOWs.

• Provide training and serve as a backup for associates to ensure continuity of operations.

• Perform administrative duties including timecard review, vacation scheduling, and contributing to performance management.

• Create and maintain documentation such as SOPs, SOWs, SPIs, and KPIs.

• Deliver customer reporting and conduct data analysis to support operational insights.

• Act as a liaison between the customer, Avantor Services, and Avantor Sales to ensure alignment and satisfaction.

• Perform additional duties as assigned to support team and customer success.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Design Engineer (DE) is a contributing member of the core project team for Faith & Performance projects. The DE supports projects through the lifecycle from sales concept and design development to construction drawings and implementation support. Working under the guidance of a Senior Design Engineer or Project Engineering leadership, the DE assists in translating client needs and system requirements into coordinated technical designs and documentation.

The DE collaborates with internal subject matter experts (SMEs) as needed and is responsible for producing accurate drawings, layouts, and supporting documentation in accordance with project standards. The DE contributes to equipment selection and bill of materials development, subject to review and approval by senior engineering staff.

What You'll Do:

• 
  
  
• Contributor for complex engagements and works directly with Account Executives, clients, project teams and other DE's to develop specifications, designs, budgets, timelines and manage expectations.
  
  
• Conceptualize system designs and determine system requirements. Provide technical expertise and coordination information to support the architecture, installation and planning of live performance solutions (concert audio, cinematic multi-cam, theatrical stage lighting, house lighting, production IT, intercom, etc).
  
  
• Develop Faith and Performance project estimates, Bill of Materials (BOM), Bid Response submissions, and project agreements in partnership with the Sales Engineer and Proposal Manager
  
  
• Create Sketchup Models that assist in communicating concepts to the client in the early steps of the sales engagement, as well as being used as the basis for other design deliverables through manufacturers such as loudspeaker systems, camera plots, and house lighting designs
  
  
• DE may have client interaction and contribute to the P and L performance.
  
  
• Project lifecycle is important and learning the standards our clients are comfortable with is just as important as selling new technology and solutions where they fit. The position bears the responsibility to assist in developing long lasting client partnerships alongside the Sales Engineers & work with team members to maintain the account on all levels.
  
  
• Maintains expertise in the industry through ongoing review of trade publications, participation in industry trade shows, seminars and educational forums. May author articles and/or analyze trends.
  
  
• Attend appropriate manufacturer trainings, attend or lead lunch and learns and continue online education
  
  

What You'll Bring:

Education & Certifications:

• 
  
  
• High School Diploma or GED
  
  
• Bachelor's Degree preferred
  
  

Required Skills/Qualifications:

• 
  
  
• 4+ years of professional live audio or video production experience as end user in relevant field
  
  
• Candidates should possess a good understanding of production system technologies with demonstrated specialization in at least one of the major disciplines - concert audio, broadcast video, and/or stage lighting
  
  
• Ability to understand, synthesize and create AV system designs
  
  
• Understanding of TCP/IP routing, QoS, VLAN's and Wireless Access Points
  
  
• Proficient in MS Office 365 and Apple Pages
  
  
• Proficient in MS Excel and similar quoting tools (D-Tools, Jetbuilt, etc) for quote creation.
  
  
• A thorough, demonstrable understanding of the construction process, installation and integration as well as architectural and construction drawings and specifications
  
  

Preferred Skills/Qualifications:

• 
  
  
• Demonstrated knowledge of broadcast technology, equipment, facilities, and production systems used in the Media and Entertainment / Broadcast industry. Formats include high-definition, UHD and HDR video systems deployed using analog, SDI and SMPTE 2110 IP transport protocols.
  
  
• Detailed oriented, independent, self-starter
  
  
• Exceptional time management skills with a track record for meeting deadlines
  
  
• Excellent communication skills
  
  
• Ability to analyze complex issues and communicate concise succinct messages
  
  
• High level of problem solving and technical troubleshooting skills
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

Your Title: Customer Care Representative

Your Location: Towaco (New Jersey)

Reporting to: Customer Care Manager

Salary Range Based on Experience: $59,900 - $75,000

Main responsibilities

Build Customer Care strategy and follow global guidelines

Identify opportunities for improvement in Customer Care and participate in projects when relevant

Provide support for assigned customers and affiliates to meet order requirements and escalate issues

Work with the customer care team on customer relationship and delivering customer experience

Daily communication and collaboration with customers, operations, and sales

Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

When applicable determine corrective action with the help of the Support Office and Control Tower

Prepare Debit and Credit notes, process quality notifications and Customer Returns

Manage customer expectations and building relationships

Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings

Ask for and act upon Customer feedback

Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements

Provide coverage and support accounts for other team members

Know how to diffuse a difficult situation and get resolution with the customers

Follow the new Customer/product processes and contribute to improve New customer experience

Education

High School or Secondary Education

Associate or University Degree

Languages: English and other language(s)

Professional experience: 2-3 years in the industry including customer-facing role

Required skills

Knowledge of SAP and associated processes

Microsoft Office expertise

Demonstrated Customer Relationship Management

Basic Inventory Management knowledge

Understanding of Shipping Terminology

Knowledge of Lean/Six Sigma, (white/yellow belt)

Benefits

Benefits include medical, dental, vision, family leave and a high-matching 401 (k) plan.

This is a hybrid remote/on-site

#LI-hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

TheProject Operations Field Implementation Manager, Canada is responsible for onsite guidance and oversight of multiple specific projects. Oversight of 10- 15+ Diversified Technicians subcontractors at any given time, is responsible for enforcing standards and processes that increase the quality, velocity, and efficiency for the team. This position is the onsite point for customer escalation and the face of Diversified during the implementation phase on key projects. This individual will work with PMO team and Engineering, ensuring Project Operations is aligned with the needs of our clients and the business unit needs.

Location: Greater Toronto Area

What You'll Do:

Primary Duties and Responsibilities:

• 
  
  
• Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager.
  
  
• Assist in addressing performance of onsite resources and associates.
  
  
• Training - Termination, mechanical, client interface and other aspects of Diversified installation standards.
  
  
• First point of escalation for Field Issues with the client.
  
  
• Empowered to defuse and resolve onsite client issues.
  
  
• Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans.
  
  
• Provide onsite support for integration issues.
  
  
• Assist in development and deployment for Installation processes and standards.
  
  
• Recommends training for future growth and development of team to ensure best in class.
  
  
• Provide a consistent level of technical performance as well as flexibility in work schedule. This position requires periodic overtime, weekends and may require overtime for extended periods to meet deadlines.
  
  
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Project Manager.
  
  
• Assist in developing growth plans for both process and operations staff to help ensure long term success.
  
  
• Helps develop and ensures compliance in Quality Assurance program.
  
  
• Field implementation and tracking of departmental goals and objectives.
  
  
• Responsible for site activities related to Safety, Quality Control and QA.
  
  
• Coordinates activities for service to ensure all systems requiring support are successfully included.
  
  
• Final verification of preparedness for site activities.
  
  
• Support fleet and/or delivery of tools and materials for field.
  
  
• Maintain and track tooling/ test gear.
  
  
• Site Surveys for projects and sales support.
  
  
• Verification for commissioning readiness.
  
  
• Review daily field reports for content and format.
  
  

Complexity:

• 
  
  
• Verification and Implementation of standards in how Diversified deploys.
  
  
• Immediate point of escalation for job sites.
  
  

Decision Making Authority:

• 
  
  
• Feedback on Hires/Fires/Reviews.
  
  
• Removal of personnel from jobsites.
  
  
• Standard training and enforcement for Contractors.
  
  
• Timesheet/PTO/Expense Verification.
  
  

Physical Working Environment:

• 
  
  
• Ability to visit multiple jobsites in assigned geography.
  
  
• Must be able to lift 50 lbs.
  
  

Travel:

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid Ontario driver's license. Employees will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2 hour driving distance each way) will make up 70-90% of the time. Occasional travel by airplane for out-of-town projects may be required

What You'll Bring:

Required Skills/Qualifications

• 
  
  
• 3+ years' experience as a senior or lead technician, or experience as a site superintendent with another company.
  
  
• Familiarity with a wide range of audio, video and networking equipment.
  
  
• High level of experience in construction environments
  
  
• Knowledgeable of low voltage electrical concepts.
  
  
• Possess advanced AV installation skills.
  
  
• Good verbal communication skills and good customer service skills.
  
  
• Ability to diagnose, troubleshoot and resolve technical problems.
  
  
• Preferred candidates hold CTS or CTSI certifications.
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Medical and dental plan options to suit your family's needs
  
  
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• Paid Time Off and Paid Holidays
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career site or email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.