Sales Jobs in Sc Remote

***This is NOT a job at ForceBrands***

Key Responsibilities

• Oversee sales order processing and end-to-end fulfillment to ensure accuracy, service levels, and OTIF
• Lead production planning and S&OP processes, aligning demand forecasts with manufacturing capacity and inventory strategy
• Manage contract manufacturing partners, driving performance across cost, quality, and service metrics
• Direct procurement and vendor negotiations to optimize cost, terms, and supply continuity
• Oversee inventory management, warehousing, and distribution operations to maintain healthy turns and minimize stockouts
• Bachelor's degree in Supply Chain, Operations, Business, or related field with 5+ years of progressive experience in CPG manufacturing operations (high-growth environment preferred)
• Deep understanding of end-to-end supply chain functions, including contract manufacturing, S&OP, procurement, inventory management, warehousing, and cost controls
• Strong leadership and negotiation skills, with proficiency in ERP systems (NetSuite preferred) and solid Excel capabilities

Project Estimator

We are seeking a skilled Project Estimator to develop detailed and competitive cost estimates for custom equipment, systems, and technical projects. This role partners with Sales, Engineering, and Operations teams to evaluate customer requirements, clarify scope, and generate accurate proposals. The position plays a key role in supporting business growth by ensuring projects are clearly defined, properly priced, and positioned for successful execution.

Responsibilities

• Review customer specifications, drawings, RFQs, and technical documentation to determine project scope and requirements
• Develop detailed cost estimates for materials, labor, components, fabrication, and subcontracted services
• Collaborate with engineering, sales, and operations teams to define solution concepts and pricing strategies
• Obtain vendor and subcontractor quotations for purchased equipment, components, and services
• Prepare formal proposals, pricing summaries, and project scope documentation
• Evaluate project risks, schedules, and technical considerations during the estimating process
• Support project handoff meetings to ensure smooth transition from sales to execution teams
• Track estimate accuracy by reviewing completed project costs and identifying improvement opportunities
• Assist with value engineering and cost optimization initiatives
• Maintain estimating databases and historical cost records

Qualifications

• Minimum 5 years of experience estimating technical projects, equipment, or engineered systems
• Strong knowledge of manufacturing, fabrication, assembly, or production processes
• Ability to read and interpret technical drawings and specifications
• Experience estimating material costs, purchased components, and subcontracted services
• Ability to develop accurate labor estimates based on production capabilities and processes
• Experience working with bills of materials (BOMs) and cost breakdown structures
• Strong proficiency in Microsoft Excel for cost analysis and estimate tracking
• Experience in a manufacturing, production, or engineered solutions environment
• Familiarity with ERP systems and estimating software
• Strong attention to detail and ability to manage multiple estimates and deadlines
• Ability to collaborate cross-functionally with technical and commercial teams
• Bachelor's degree and relevant industry experience preferred

Position Summary

The Warehouse & Logistics Supervisor leads daily warehouse and logistics operations in a fast-paced manufacturing environment, ensuring the efficient flow of raw materials and finished goods to support production schedules and customer deliveries.

This role is responsible for supervising warehouse personnel, managing inbound and outbound logistics, and ensuring accurate inventory management through effective use of ERP/MRP systems. The supervisor also drives operational improvements that enhance productivity, inventory accuracy, and on-time delivery performance.

Working cross-functionally with production, procurement, planning, and customer service teams, the Warehouse & Logistics Supervisor plays a key role in maintaining operational continuity and supporting high-volume customer fulfillment.

Position Responsibilities- Essential

Warehouse Operations Leadership

• Supervise daily warehouse activities including receiving, storage, inventory control, picking, packing, and shipping.
• Lead warehouse personnel through work assignment, training, coaching, and performance management.
• Manage workforce scheduling and resource allocation to support operational priorities and shifting production demands.
• Promote a culture of safety, accountability, and operational excellence across warehouse operations.

Logistics & Transportation Management

• Coordinate inbound and outbound logistics to ensure timely and cost-effective delivery of materials and finished goods.
• Manage relationships with logistics providers, freight carriers, and customs partners for domestic and international shipments.
• Monitor transportation schedules, shipment tracking, and dock capacity to ensure efficient material flow.
• Support freight negotiations and shipping cost optimization where applicable.

Inventory & ERP/MRP Management

• Oversee accurate inventory transactions and material movements within the ERP/MRP system (Microsoft Dynamics 365 preferred).
• Ensure inventory accuracy through cycle counts, audits, and reconciliation activities.
• Investigate and resolve inventory discrepancies, stock shortages, and operational issues.
• Support operational reporting and data analysis to improve warehouse performance and inventory control.

Cross-Functional Supply Chain Coordination

• Collaborate with production, procurement, and inventory planning teams to ensure materials are available to meet manufacturing schedules.
• Coordinate shipment schedules and order fulfillment with customer service and sales teams.
• Serve as a key operational contact for internal stakeholders, suppliers, and logistics partners.

Process Improvement & Operational Excellence

• Monitor warehouse performance metrics to identify inefficiencies and improvement opportunities.
• Drive continuous improvement initiatives focused on productivity, workflow efficiency, and service levels.
• Support the development of standardized processes and scalable warehouse practices.
• Contribute to capacity planning, workflow optimization, and operational process improvements.

Compliance & Safety

• Ensure compliance with company policies, safety regulations, and operational procedures.
• Maintain proper documentation for shipping, receiving, and inventory control activities.
• Promote safe material handling practices and a strong safety culture within the warehouse.

Essential Skills and Experience

• Bachelor's degree in supply chain, Operations, Business, or a related field preferred; a combination of education and relevant industry experience will also be considered.3+ years of experience in warehouse, logistics, or manufacturing operations.
• Experience working with ERP/MRP systems in a manufacturing environment (Microsoft Dynamics 365 preferred).
• Strong analytical and data management skills using Excel or similar tools.
• Experience with Lean Manufacturing, Six Sigma, or process improvement methodologies is a plus.
• Ability to manage multiple priorities in a fast-paced production environment.
• Strong communication, coordination, and problem-solving skills.

Reporting & Management Responsibilities

• Manage a team of 25 members spread across 12 hours.

What Success Looks Like

• Reliable inbound material flow that supports uninterrupted production.
• Accurate inventory visibility and improved inventory control.
• Efficient shipping operations with high on-time delivery performance.
• Streamlined logistics processes that reduce operational friction and cost.

Our client is launching a new Property & Casualty insurance company and are hiring their first Client Services team member. You'll be the cornerstone of their service operations across both Commercial Lines and Personal Lines, supporting clients through policy servicing, endorsements, renewals, billing assistance, claims intake, and compliance activities. This role is 100% service-focused - no sales or new business production - and is ideal for a detail-oriented, tech-savvy CSR who thrives on building processes from the ground up.

Hours are Monday - Thursday, 8:30am - 5pm; Friday 8:30am - 12pm. 100% onsite.

Responsibilities:

• Oversee a portfolio of clients, ensuring their needs are met and expectations exceeded
• Act as the main point of contact for clients, providing timely and accurate responses to inquiries
• Respond to client inquiries about policies, billing, documents, certificates, endorsements, and coverage questions
• Prepare and process policy changes and endorsements, COIs, Auto ID cards, evidence of property
• Develop and maintain strong relationships with clients, understanding their business objectives and delivering tailored solutions
• Ensure accurate billing and timely payment for client accounts
• Stay informed about industry trends and best practices, offering insights and recommendations to clients

Qualifications

• Active P&C Insurance License
• 5+ years CSR/account service experience in an independent agency, carrier service center, or brokerage supporting commercial lines
• Comfort operating in a startup environment - process building, ambiguity, cross-functional teamwork
• Proficiency with an AMS (such as Applied Epic) and carrier portals
• Excellent documentation, follow-through, and client communication skills
• High attention to detail, compliance, and quality

Benefits & Compensation:

• Competitive salary
• Employer sponsored medical insurance
• Contributing retirement
• Vacation & Holiday schedule

$3,000 Sign on Bonus! Payment is in 3 installments ($1,000 after 3 months, $1,000 after 6 months, $1,000 after 9 months).

Candidate must be hired at the Charleston, SC location.

Must have a start employment on or before 5/31/2026.

Not applicable to Internal Employees Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home.

Field Sales Representatives at AT&T are driven to connect – every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to make your sales goals happen.

With uncapped commission potential, your career and the rewards that come with it are within reach.

Enjoy uncapped commission potential as a Field Sales Representative, with top earners having the opportunity to make $100,000.

Our new Field Sales Representatives earn between $60,300 to $100,000, including the hourly rate and our uncapped commission opportunities for our top sellers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Salary range is dependent on if all sales goals are met and/or exceeded.

You'll be the face and voice of AT&T to your customers, working independently to deliver personalized sales interactions at scheduled appointments provided to you.

You'll close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions
- keeping customers connected to what matters most to them.

How you get the job done: We'll kick things off with paid training –setting you up for success to work independently in the field.

Coaching, mentoring and ongoing learning opportunities will keep you on track and tech-savvy You'll connect with our existing customers daily.

AT&T will provide scheduled appointments, giving you the opportunity to engage with warm prospects effectively.

You'll use strong negotiation and communications skills – you know how to make a smooth pivot, and are highly motivated to get it right and make the sale Key expectations to succeed: 1 years of commission sales experience required, outside sales experience highly preferred Demonstrated success in commission sales and achieving sales targets Proficient in upselling techniques that enhance customer value and satisfaction Strong verbal communication skills with an ability to build rapport quickly Maintain a valid driver's license—be ready to drive, as we provide a company vehicle for official business use only Work a varied schedule designed to meet customers on their timeline –this includes evenings, weekends, and holidays Employment is contingent upon successful completion of a background check, including drug screening, criminal history, and motor vehicle record If you are considering jobs like Direct Sales Representative, Residential Sales Representative, Territory Sales Representative or Field Sales Executive – Home Solutions, this career move would be a great fit! Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time off and holidays (With some exceptions, bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year).

At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.

Sick leave Paid Parental Leave Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness, accident hospital indemnity/group legal Employee Assistance Programs (EAP) Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone A company paid device and service plan, giving you first-hand expertise with our latest technology.

Ready to take your career on a new route? Apply today.

ConnectingOurCommunities Weekly Hours: 40 Time Type: Regular Location: N Charleston, South Carolina It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.

Joining H&R Block as a Remote Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.

• CPA or Enrolled Agent certification
• Experience completing complex tax returns
• 5+ years of experience in accounting, finance, bookkeeping or tax
• Experience conducting virtual tax interviews that create confidence in clients
• Tax planning and audit support experience
• Sales and/or marketing experience

• Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email)
• Generate business growth, increase client retention, and offer additional products and services
• Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results
• Grow your tax expertise

Your Expertise

• Experience completing individual tax returns
• Experience working in a fast-paced environment
• Access to high speed, reliable internet
• Experience and skilled in technology (specifically MS Teams and Outlook)
• Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat
• Experience utilizing effective customer service techniques
• Analytical and problem-solving skills
• Successful completion of the H&R Block Tax Knowledge Assessment or equivalent
• High school diploma / equivalent or higher
• Must complete continuing education requirement and meet all other IRS and applicable state requirements
• Availability to work a minimum of 20 hours a week during peak tax season
• Skill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications/Instructions)

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, well-being, and financial wellness needs.

• Medical coverage allows eligible associate well-being programs including mental health support and coaching
• 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Tax prep benefit allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you!
• Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more!

The Community You Will Join:

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment.

Sponsored Job #45332

We are living our Purpose To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Title: Department Manager Job Code: 2040

Job: Online Shopping Manager Non-Exempt

Department: Online Shopping

Supervised by: Store Manager, Assistant Store Manager

Job Summary: To effectively and efficiently direct and supervise all functions and activities of the Online Shopping Department and its Associates to achieve the Department's goals (i.e. sales, profit, Customer Experience, and Associate Engagement) in accordance with our Purpose and Service Priorities under the direction of the General Store Manager.

Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to perform basic computer functions.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to work in varying temperatures.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to climb a ladder to retrieve items from overhead racking and storage areas.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• Ability to engage and lead Associates to achieve department goals.

Essential Job Functions: Performance of the essential functions of this position requires the Associate to possess the minimum qualifications listed above and to perform these functions in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency). These essential functions include, but are not limited to, the following:

Safety (Food Safety & Compliance)

• Perform all duties in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws and regulations.
• Perform all duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Perform all duties in accordance with HAACP and Food Handling procedures.
• Maintain a clean, neat, organized and safe work environment in accordance with Department QA standards.
• Clearly communicate and consistently enforce department and Company safety policies and procedures.
• Observe all safety regulations when operating equipment and utilize Personal Protective Equipment.
• Supervise the proper use of all equipment by Associates, including Personal Protective Equipment.
• Understand and adhere to all procedures in emergency situations.
• Use and maintain equipment in good working order; immediately advise Store Management of any maintenance or equipment problems.
• Ensure that Associates operating power equipment (balers, hi-lo's, power jacks, slicing machines, etc.) are 18 years of age or older.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 60 lbs.
• Set up and maintain a proper cleaning maintenance schedule of entire department.

Friendliness (Customer Experience & Associate Engagement)

• Greet all Customers and provide them with prompt, courteous service and assistance.
• Promote the sale of any current charitable promotions to Customers (i.e. Partners in Caring, Check Out Hunger).
• Assist with the onboarding of new department Associates, including interviewing, selection and training, in accordance with Company policies and procedures and all Local, State, and Federal labor laws and regulations.
• Provide continual training, developmental action planning, and meaningful feedback to hold Associates accountable to job performance.
• Provide opportunities for Associates to cross-train in other store departments.
• Maintain an open line of communication and work cooperatively with all business partners.
• Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity.
• Encourage and recognize Associates to provide a positive Customer Experience.

Presentation (Personal & Department Conditions)

• Portray a professional appearance and be a positive role model for all Associates in the department in accordance with the Company Dress Code Policy.
• Ensure Unit Price Labels (tags) for all items are maintained and are current.
• Monitor Online Shopping Department storage area for cleanliness, neatness, and preparation for next shift.
• Ensure all merchandise is fully stocked and rotated in display cases, shelves and other applicable displays according to tag allocation and department standards.
• Ensure all product is blocked and faced in accordance with Company policy or as assigned.
• Ensure that featured sale merchandise is signed in accordance with Company and regulatory standards.

Efficiency (Department Operations & Regulatory Compliance)

• Understand and utilize all required applications and current technology as relates to Online Shopping Operations.
• Ensure all reports and records are accurate, complete and retained in accordance with Company policy.
• Understand the impact of department financials and how to adjust department operations to ensure goals are achieved.
• Maintain efficient staffing to meet projected sales and Customer Experience needs.
• Understand and adhere to Company shrink guidelines as relates to Online Shopping Operations.
• Clearly communicate and consistently enforce department and Company policies and procedures.
• Complete all applicable department training programs.
• Maintain punctual and regular attendance and work overtime as assigned.
• Ensure the quality of all product and secure properly in appropriate storage areas.
• Ensure the accuracy of item pricing, item locator and shelf allocation.
• Ensure reclamation or return-to-stock product procedures are followed in accordance with Company policy.
• Ensure in-store pricing procedures and in-store transfers are followed in accordance with Company policy.
• Understand and adhere to Local, State and Federal regulations as relates to Online Shopping Operations.
• Perform all duties in accordance with all Local, State, and Federal Department of Labor Minor Regulations for any Associates under 18 years of age.
• Assist as needed in preparation of food products, catering, and special orders.

Perform other duties as assigned.

• Earn more. With a guaranteed base pay plus monthly bonus.
• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday 8a-5p EST work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. (And take advantage of our hybrid work model, by working from home 2 days per week.)
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. (Our office is also a nicotine-free facility)

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

• College degree preferred; equivalent professional experience accepted
• 1-3 years of inside or phone-based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
• Competency in Microsoft Office applications
• Strong problem-solving and decision-making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers

• Handle inbound sales inquiries and proactively reach out to warm leads
• Conduct virtual consultations with prospects via phone, video, and email
• Educate potential customers on ForgeFit's product offerings and value
• Build and manage a pipeline of opportunities using CRM tools
• Follow up consistently to nurture relationships and close sales
• Collaborate with fulfillment and support teams to ensure a seamless client experience
• Meet or exceed monthly sales goals and performance targets

• 1+ years of inside sales or customer-facing experience (B2B or fitness/health-related a plus)
• Strong communication and relationship-building skills
• Comfortable with outbound outreach and closing sales virtually
• Self-motivated, goal-oriented, and highly organized
• Passion for fitness or knowledge of gym equipment is a bonus

• Competitive base pay + commission (uncapped earning potential)
• Comprehensive benefits including medical, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Comprehensive onboarding and ongoing product training
• Opportunities for professional development and advancement
• A chance to represent a brand that delivers real value to its customers

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.