Sales Jobs in Pine Brook, NJ
75 positions found — Page 3
Our client, a well-established leader in industrial manufacturing solutions, is seeking a Technical Sales Representative with strong cutting tool and metal cutting experience to drive growth across distribution channels and end-user accounts.
This role is ideal for a sales professional with hands-on chip making knowledge who understands machining processes at a technical level and can confidently consult with manufacturing engineers, machinists, production managers, and procurement teams.
Position Overview:
The Technical Sales Representative will be responsible for growing revenue within an assigned territory by promoting high-performance cutting tools, carbide inserts, indexable tooling, solid carbide end mills, drills, reamers, and metal removal solutions. The successful candidate will combine industrial sales expertise with a deep understanding of CNC machining, feeds and speeds optimization, tool geometry, carbide grades, coatings, and metal cutting applications.
This is a consultative, solution-based sales role focused on supporting both industrial distributors and end-user manufacturing facilities, including job shops, production machining environments, and OEM manufacturers.
Key Responsibilities:
- Drive territory sales growth of cutting tools and metal cutting solutions through both distribution partners and direct end users
- Provide technical application support on CNC milling, turning, drilling, and chip making operations
- Advise customers on proper feeds and speeds, tooling geometry selection, carbide grades, coatings, tool life optimization, and cycle time reduction
- Conduct onsite visits to evaluate machining processes and recommend productivity improvements
- Collaborate with manufacturing engineers and machinists to improve surface finish, tool performance, and cost per part
- Develop strong relationships with industrial distributors while expanding penetration within end-user accounts
- Identify opportunities for process improvement, tooling standardization, and metal removal efficiency
- Support new product introductions and promote advanced tooling technologies
Qualifications:
- Proven experience in cutting tool sales, industrial tooling sales, or metalworking sales
- Strong technical understanding of chip making processes, CNC machining, feeds and speeds calculations, tool geometry, and carbide grades
- Experience calling on industrial distribution networks and end-user manufacturing accounts
- Knowledge of metal removal applications including milling, turning, drilling, tapping, and boring
- Ability to communicate effectively with machinists, programmers, production supervisors, and engineering teams
- Demonstrated success in territory management, account development, and consultative technical sales
What We’re Looking For:
We are seeking a driven sales professional who can bridge the gap between technical machining knowledge and revenue growth. The ideal candidate understands how cutting tool performance impacts throughput, scrap reduction, machine utilization, and overall manufacturing productivity.
If you have a background in industrial sales, machining, metal cutting, carbide tooling, or CNC applications engineering and are ready to leverage that expertise into a high-impact technical sales role, we want to hear from you.
SUMMARY
This role serves as the primary point of contact for assigned customers, managing day-to-day account activity while ensuring a high level of service and responsiveness. The position partners closely with internal teams to support quoting, order processing, delivery timelines, and ongoing customer needs. This is a customer-facing role with significant travel and strong growth potential.
RESPONSIBILITIES
• Act as the main liaison for customer accounts, supporting quotes, purchase orders, order status updates, and contractual coordination.
• Drive proactive communication with customers regarding delivery schedules, recovery timelines, and account updates.
• Coordinate cross-functionally with sales, engineering, operations, and finance teams to meet customer commitments.
• Lead customer meetings, presentations, and proposal-related activities.
• Monitor order books, logistics activities, and documentation to ensure accuracy and timeliness.
• Travel extensively within an assigned geographic region to maintain strong customer relationships.
QUALIFICATIONS
• Previous experience in customer-facing roles involving order processing, contract support, logistics, or account coordination.
• Strong proficiency with Microsoft Office and ERP systems; prior ERP exposure required.
• Ability to manage multiple priorities while maintaining attention to detail and professionalism.
• Familiarity with regulated industries, aerospace products, or technical manufacturing environments is preferred.
• Bachelor’s degree in a business or technical discipline preferred.
BENEFITS
• Competitive compensation with performance and growth-based advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off and company-sponsored life insurance.
• Retirement savings plan with company contribution.
• Exposure to mission-critical products and a clear path for long-term career growth into leadership roles.
Company Description
Chemspire Ingredients specializes in distributing high-quality cosmetic ingredients to the personal care industry. As a trusted partner, Chemspire Ingredients represents Symrise, a globally recognized multi-billion-dollar manufacturer of flavors, fragrances, and cosmetic ingredients. Our company is dedicated to providing innovative solutions and exceptional service. We serve a diverse clientele with a focus on quality and technical excellence.
Role Description
This is a full-time hybrid role for a Technical Sales Representative specializing in cosmetic ingredients. Based in Boonton, NJ, the role allows a combination of on-site customer meetings and periodic work-from-home flexibility. Key day-to-day tasks include developing customer relationships, identifying client needs, delivering technical presentations, and promoting effective sales strategies. Additionally, the position involves offering technical guidance, staying current on industry trends, and collaborating with team members to meet client expectations and company goals. Position will focused on selling to tri state personal care customers. In addition travel to Midwest, Texas and California may also be required.
Qualifications
- Proficiency in Technical Sales and Sales with a strong understanding of the cosmetic ingredients market
- Experience in Customer Service and fostering client relationships
- Excellent Communication skills, both verbal and written
- Ability to provide product Training and create impactful presentations
- Strong problem-solving skills and a results-oriented mindset
- Bachelor's degree in Chemistry, Biology, Business, or a related field is preferred
- Prior experience in the cosmetics or personal care industry is advantageous
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
We bring together creativity and science for consumer products that are all connected through a powerful web of technical capabilities. By combining our inventiveness and insights with the latest technologies, we always challenge ourselves to push boundaries and explore new ideas. This helps our diverse customers to develop refreshing, reliable, and recognizable products that brighten up everyday moments. As consumer needs are constantly evolving, our imagination comes together to bring fresh new fragrant ideas for every market.
As the Regional Account Manager for a major account in North America (NOAM), you will manage a crucial part of our business and lead the NOAM commercial team. You will be onsite, based in East Hanover, NJ. As a part of a Global Team, you will report to the World Account Manager who is based in Argenteuil, France. It is a leadership role, and you will join the North America Management Committee.
- Commercial Leadership: Implement the global account strategy and develop a solid strategy for North America. Build, communicate, review, and monitor strategic plans, sales, profit forecasts, and budget. Grow Givaudan business worldwide, with regional responsibility, by managing top and bottom lines. Ensure we are positioned as the supplier of choice to participate in the customer's core list and targeted briefs. Manage the activity and the performance of the regional supply chain in close collaboration with operations. Further build and use fruitful connections with Fine Fragrance and Active Beauty Teams.
- Customer Influence: Develop an understanding of our customer's organization, including main decision makers, and develop relationships with multiple levels of management. Establish and maintain relationships throughout the company internally to ensure the best results are achieved while working as a cohesive team.
- Team Partner: Establish the appropriate regional structure to increase the account coverage, aligned with the customer's organization. Manage the activity and performance of the team under your direct responsibility. Lead and motivate the sales team to exceed customer expectations. Develop the team and prepare them for their future career moves. Work with Givaudan management on talent development and succession planning.
You?
- University degree in applicable discipline. Advanced Degree helpful
- 10+ years' major account experience
- Experience working internationally, across categories, brands, and geographies
- Experience facilitating senior strategic relationships between Givaudan and customer/customer decision-makers at assigned accounts
- Experience leading and motivating a high-achieving team
- Competence in olfactive skills
Benefits include Major Medical, Dental, Vision, Life Insurance, Disability, Family Leave and a High Matching 401k
Education and experience partly determine Job Title and Base Salary, and our compensation program guidelines determine them. Target pay is $187k - $200k
#LI-Onsite
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The Senior Product Manager, Cardiac Assist (SPM-CA) reports to the Global Group Marketing Manager and plays a pivotal role in driving financial success of the assigned segments and regions. This position is directly accountable for developing and executing marketing strategies and business plans that deliver sales and profit objectives for the Cardiac Assist portfolio. The SPM-CA actively leads cross-functional initiatives to maximize cross-selling, generate new business opportunities, and ensure achievement of annual order intake, net sales, and gross profit targets. By collaborating closely with cross-functional business partners and executive leadership, this role ensures commercial strategies are developed and executed effectively and all sales and service functions are fully aligned to meet and exceed the Company's financial goals.
Job Responsibilities and Essential Duties
- Responsible for the segment strategy.
- Responsible for the commercialization of new and existing products within their respective portfolio as well as any third party products related to the specific product line.
- In close cooperation with commercialization activities, enable sales and align local marketing strategies with global commercial operations and business area defined strategy.
- Monitor competitors and market activities and prepare adequate analysis and reports and prepare the market view.
- Monitor, analyze and evaluate market trends and competitor's activities to identify market opportunities in cooperation with the related product line referents.
- Adjust the marketing strategy and plans to meet changing market and competitive conditions.
- Enable, support and maximize sales functions to grow market share in selecting potential customers of the assigned business and respective product area, which includes supporting the Inside Sales Team.
- Support sales functions through customer visits - including product and business presentations to current and target customers.
- Collaborate with commercialization function to share voice of customer (VOC) feedback and report/inform market requirements, important trends and competitive information.
- Support sales and distributors at customer meetings, exhibitions, seminars, and conferences. Including: product support, trials, demonstrations, and presentations.
- Per assigned product category and region, analyze sales volumes to identify initiatives to enhance sales capacity and sales effectiveness via sales tools, improved training content, as well as specific initiatives such as promotional campaigns, Group Purchasing Organization (GPO) group buys/promotions, and special payment incentive for fast sales (SPIFFS) programs.
- Sales and operating forecast for assigned segment, product line and region.
- Develop, manage and update market plans and market status for each assigned segment, product category and region.
- Assist in relevant initiatives to deploy specific marketing and training activities.
- Coordinate projects with after sales and be responsible for the project brief handover from the markets.
- Develop, manage and create market plans for each assigned strategic partnerships
- Support Corporate Accounts and Sales on the assigned product line strategy for GPO/IDN and Strategic Accounts. Define RFP segment strategy, attending business reviews
- Map and network with experts within the industry, GPO/IDN Advisory boards
- Mentoring and guiding lesser tenured Product Managers
Minimum Requirements
- Bachelor Degree in Business or relevant field, or an equivalent combination of education and work experience.
- A minimum of 12 years' experience in the medical device industry, which includes marketing management in the assigned product line.
- Solid background and experience in the relevant business in the US market.
Required Knowledge, Skills and Abilities
- Developed ability to present and sell products and services in the business to business area.
- Exceptional verbal and written skills - Communicate technical information/details to end customers/sales companies in a straightforward and understandable way.
- Must be able to communicate benefits of Getinge capacity being a total solution provider (for instance: products and services benefits to end customers.)
- Experience in product management in medical device capital equipment and service products.
- Strong business acumen - Implement and follow through on sales and marketing strategies in the selected product category and regions.
- Ability to influence, and communicate to and with people at all levels in an organization.
- Proven organizational skills and result oriented.
- Proficient with Microsoft Office applications; familiarity with information technology concepts, integrated business systems and Windows operating system.
This is a job that can be worked remotely
Estimated travel up to 30%
Pay Rate: $175,000 - $195,000 + bonus targeted at 25% (depending on overall company performance)
#LI-BS1
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
- Health, Dental, and Vision insurance benefits
- 401k plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Health and Dependent Care Flexible Spending Accounts
- Commuter Benefits
- Parental and Caregiver Leave
- Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Position Overview
The Vice President of Business Development is responsible for driving new business growth and strategic partnerships for the agency. This role leads the identification, pursuit, and acquisition of new pharmaceutical, biotech, and healthcare clients while strengthening the agency’s market presence and revenue pipeline. The VP will report to the CEO and collaborate with executive leadership, strategy, and creative teams to develop compelling solutions that address client needs and support long-term agency growth.
NOTE: Candidates in the TriState Area (NJ/NYC/Local PA) are highly preferred.
Key Responsibilities
Business Growth & Revenue Generation
- Identify, pursue, and secure new client opportunities across pharmaceutical, biotech, and healthcare sectors
- Develop and manage a robust pipeline of prospective clients and partnerships
- Lead RFI/RFP responses and pitch development with cross-functional teams
- Meet or exceed annual revenue and new business targets
Client Acquisition & Relationship Building
- Build and maintain relationships with senior marketing and commercial leaders within pharma and life sciences organizations
- Represent the agency at industry conferences, networking events, and client meetings
- Develop long-term strategic partnerships that generate sustainable revenue growth
Strategic Leadership
- Partner with executive leadership to define growth strategy and priority target accounts
- Provide market intelligence on industry trends, client needs, and competitive positioning
- Collaborate with strategy, creative, medical, and account teams to shape compelling client solutions
Pitch & Proposal Leadership
- Lead the development of pitch strategies and storytelling that highlight the agency’s capabilities
- Coordinate internal teams to produce high-impact presentations and proposals
- Guide contract negotiations and onboarding of new clients
Market Development
- Identify emerging opportunities in digital health, biotech launches, patient engagement, and omnichannel marketing
- Strengthen the agency’s reputation within the healthcare marketing ecosystem
Qualifications
- 5+ years of business development, sales, or client growth experience in pharmaceutical, biotech, or healthcare marketing/advertising
- Proven track record of winning and growing multi-million-dollar client relationships
- Deep understanding of the pharma commercialization and marketing landscape
- Experience leading agency pitches and RFP processes
- Strong executive presence and relationship-building skills
- Excellent presentation, negotiation, and strategic thinking abilities
- Bachelor’s degree required; MBA or advanced degree preferred
Key Success Metrics
- Annual new business revenue generated
- Number and quality of new client relationships established
- Pitch win rate and pipeline growth
- Strategic partnerships developed within the pharma ecosystem
We offer a competitive compensation package, health benefits/perks, discretionary annual bonus, 401(k) plan with 50% match, and opportunities for growth.
NPG Health is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.
The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.
Responsibilities/Accountabilities include the following but are not limited to:
- Ability to manage and support multiple teams/functions, including union and non-union team members.
- Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
- Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
- Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
- Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
- Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
- Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
- Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
- Analyzes data to help determine potential future business needs.
- Provides input and may prepare initial budgetary proposals for assigned cost centers
- Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
- Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
- Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
- Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
- Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
- May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
- Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
- Manages a fleet of company service vehicles and their equipment.
- Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.
Additional responsibilities:
- Daily timecard review, allocations and timely approval for hourly team members.
- Inputting of daily metrics.
- Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
- Performing quarterly performance reviews with the team.
- Preparation of PowerPoint slides and presenting them at quarterly team meetings.
- Approving invoices in a timely manner.
- Approving expense reports.
- Ordering technician’s uniforms bi-annually.
- Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
- Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
- Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
- Monitoring and enforcing any active recalls on product.
- Scheduling opportunities for ongoing training opportunities for the service team members.
- Resolving customer escalations.
- Overseeing and enforcing quality alerts.
- Documenting notable behaviors of team members.
Skills/Knowledge:
- Must be able to develop a high-level understanding of all Pella products and their applications.
- Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
- Demonstrates open communication and the ability to always maintain professionalism.
- Works collaboratively and creates a sense of trust and reliability with internal team and customers.
- Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
- Seeks out internal experts and utilizes their knowledge.
- Supports change and innovation within organization.
- Focused on details and follow through.
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.
Language and Communication Skills
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.
Computer Skills
Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Must be available to work evenings and weekend as necessary.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
seeks Sr Manager-Product Management reporting to our Roseland, NJ loc.
to id current & potntal custmr needs using mrkt anlysis, data collection from intrnl stkhldrs such as sales, support etc.
Bach's deg in Bus Admin, Info Sys, rel'd Eng discip or a rel'd field + 8 yrs of rel'd exp req.
ADP will also accept a master's deg + 5 yrs of rel'd exp.
4 years of exp must incl: UX & Prod Usability exp; Prod mgmt exp; Agile Prod Meth, incl Scrum, Kanban, & Lean; Roadmap Planning & Mgmt; Prod Lifecycle Execution; Custmr Needs Anlysis; User Centered Dsgn & Prod Usability; Quantitative Anlysis of Prod Usage & Adoption; Competitive Research & Mrkt Gap Anlysis; Prod Strategy Dvlpmnt; & HCM prod implement.
Telecommuting Permitted.
Annual base salary range for this position is $185,442 to $255,600.
Benefits listed at: /en/life-adp.
To apply, pls respond to req.
274167 at Alt, applicants may mail resume to the following address rfrncng req.
274167, 1 ADP Blvd., MS 248, Roseland, NJ 07068.
JobiqoTJN.
Keywords: Product Manager, Location: Roseland, NJ
- 07068
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.
Your Title: Customer Care Representative
Your Location: Towaco (New Jersey)
Reporting to: Customer Care Manager
Salary Range Based on Experience: $59,900 - $75,000
Main responsibilities
Build Customer Care strategy and follow global guidelines
Identify opportunities for improvement in Customer Care and participate in projects when relevant
Provide support for assigned customers and affiliates to meet order requirements and escalate issues
Work with the customer care team on customer relationship and delivering customer experience
Daily communication and collaboration with customers, operations, and sales
Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
When applicable determine corrective action with the help of the Support Office and Control Tower
Prepare Debit and Credit notes, process quality notifications and Customer Returns
Manage customer expectations and building relationships
Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
Ask for and act upon Customer feedback
Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements
Provide coverage and support accounts for other team members
Know how to diffuse a difficult situation and get resolution with the customers
Follow the new Customer/product processes and contribute to improve New customer experience
Education
High School or Secondary Education
Associate or University Degree
Languages: English and other language(s)
Professional experience: 2-3 years in the industry including customer-facing role
Required skills
Knowledge of SAP and associated processes
Microsoft Office expertise
Demonstrated Customer Relationship Management
Basic Inventory Management knowledge
Understanding of Shipping Terminology
Knowledge of Lean/Six Sigma, (white/yellow belt)
Benefits
Benefits include medical, dental, vision, family leave and a high-matching 401 (k) plan.
This is a hybrid remote/on-site
#LI-hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Sales Coordinator, you will be an important contributor to an L&R team, providing critical support and developing an intimate understanding of Givaudan project management systems. As an important member of the team, you will be the liaison with the account executive and business development teams to provide critical support on accounts and business systems. You will also develop professional relationships with both our teams and with account contacts. If you excel and have an interest in working in a creative industry, then this is an excellent opportunity for you.
Your Title: Sales Coordinator
Your Location: East Hanover, NJ
Reporting to: Manager Sales Support & Coordination
Salary Range Based on Experience: $60,000 - $70,000.
Supporting our business:Administer creative briefings and sample requests from initiation through to completion and preparation for submission. Manage materials and samples for client presentations, assist in building client presentation collateral display materials. Perform special projects (maintain customer information, provide clerical support, and organize meetings). Ensure client comfort and manage logistics during visits to Givaudan. Being the liaison between clients and internal personnel.
Communication:Respond to internal and external inquiries using systems knowledge, creative investigation, and follow-up techniques. Provide the business team with timely information on clients' requests, insights, and communications. Represent the team with a meaningful client interface. Develop client relationships. Coordinate schedules and communications. Attend team meetings to review workflow.
Administrative Support:Act as an interdepartmental coordination specialist (liaison with Customer Service, Purchasing, Operations, Distribution, Planning, Pricing, Labs, Regulatory, QC). Update projects, request and attach price quotations, fragrance descriptions and customer-specific documentation. Maintain the sample tracking system, product bases, product packaging arrivals, and update projects. Prepare samples for shipment, including supporting documentation. Provide necessary shipping and tracking information to customers. Brief entry and support, creation of RMR and NBO documentation to ensure smooth transition of new wins to production. Provide back-up and administrative support to the larger L&R team. May be responsible for additional tasks on business needs.
You?
Are you someone who wants to shape their own world? Who excels in a culture where you can express yourself in a creative team environment? Who wants to collaborate and work in a team as passionate as you are? Then join us - and improve your world.
Required Skills and background:
- Bachelor's Degree
- At least 2 years of experience in a sales support environment
- Excellent communication, administrative, and problem-solving skills.
- Collaborative, positive team spirit
- MS Office suite, Google Mail, SAP knowledge
- You have experience building professional relationships.
Benefits:
- Great compensation package.
- Major medical, dental, and vision coverage.
- Generous 401k matching program.
#LI-hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.