Sales Jobs in Orange, CA

Now Hiring: Customer Representative 1 – Customer Service (Remote, $20/hr)

Powered by Kelly in partnership with Johnson & Johnson

Are you ready to kickstart your career with a global leader? We’re looking for a dynamic Customer Representative 1 to join our remote Customer Service team supporting Johnson & Johnson! If you thrive in fast-paced call center environments and love helping people, don’t miss this opportunity.

Here’s What You’ll Do:

• Handle inbound calls, emails, and faxes—delivering top-notch support
• Process customer orders and resolve questions with a smile
• Support our sales team and build customer relationships
• Keep things running smoothly using SAP

What You Bring:

• Call center experience (min. 2 years, SAP a must!)
• Multitasking mastery & a teamwork attitude
• Live in Southern California or Orange County

Why You’ll Love It:

$20.00/hr, full-time, great hours (M–F, 8am–5pm)

• Work from home anywhere in SoCal
• Potential to go permanent with J&J!

Ready to join a high-energy, supportive remote team? Apply now and let’s start your next chapter!

Marketing Manager (B2B Pharma Industry)

【Location】 Orange County, CA

【Position】 B2B Marketing Manager

【Compensation】$100,000 - $150,000

【Hiring Style】Direct hiring, Full-time, Hybrid

■ Position Overview

We are seeking a dynamic B2B Marketing Manager to lead comprehensive marketing initiatives for our specialized Pharma industry solutions. This role requires a strategic leader who understands complex B2B sales cycles and operational challenges. You will be responsible for designing and executing integrated marketing strategies that drive lead generation, pipeline development, brand authority, and long-term customer loyalty.

The ideal candidate balances high-level strategic thinking with hands-on execution. You will oversee the full marketing lifecycle—from initial planning and performance evaluation to cross-functional collaboration with Sales, Product, and Service teams—to fuel overall business growth.

■ Key Responsibilities

• Strategy & Segmentation: Develop and execute annual B2B marketing plans aligned with corporate goals; define and prioritize high-value target segments and personas.
• Lead Generation & Campaign Management: Plan and manage multi-channel integrated campaigns, including digital advertising, email marketing, trade shows, and webinars, while overseeing lead nurturing and scoring processes.
• Content & Brand Messaging: Direct the creation of sales collateral, case studies, white papers, and digital assets to establish consistent, value-driven brand messaging focused on reliability and ROI.
• Digital Marketing & Analytics: Optimize website performance, SEO/SEM, and landing pages; leverage marketing automation tools (e.g., HubSpot) to monitor KPIs such as conversion rates and pipeline contribution.
• Sales Enablement: Empower the sales organization with specialized tools, proposals, and ROI calculators to streamline the buyer’s journey and align marketing initiatives with sales targets.
• Customer Engagement & Events: Manage corporate presence at industry trade shows, workshops, and user events to gather customer insights and strengthen product positioning.
• Team & Partner Leadership: Oversee relationships with external agencies and creative firms; provide mentorship and management to internal team members as applicable.

Qualifications:

• Education & Experience: Bachelor’s degree in Marketing or Business with 5+ years of B2B experience (Technology, Automation, or Healthcare sectors preferred).
• Marketing Expertise: Proven track record in lead generation, integrated campaign management, and digital strategy (SEO/SEM, paid media, and email marketing).
• Technical Proficiency: Hands-on experience with CRM and Marketing Automation tools (e.g., HubSpot) to drive data-based decision-making and ROI.
• Communication & Leadership: Exceptional project management skills with bilingual proficiency (English/Japanese) at a business level to navigate global markets.
• Strategic Mindset: Ability to manage internal teams and external agencies while navigating complex regulatory or compliance-driven industries.

The Payroll Supervisor is responsible for executing the delivery of payroll services to Corporate and Store Employees. The Payroll Supervisor is responsible for process improvement initiatives including those requiring coordination with other departments such as Human Resources, Information Technology, Cash Management and external partners such as outside payroll processors. The individual will be involved in setting and monitoring goals for the Payroll Team; defining operational policies, and drive the payroll organization to best practice service levels. Ensuring Payroll compliancy for a multi-state company.

Essential Duties and Responsibilities

• Supervise the day-to-day operation of the payroll department.
• Administer weekly and bi-weekly payroll processing for Corporate and multiple states and divisions.
• Ensure compliance with all Federal, State and Local Payroll Tax Laws.
• Oversee the response to all Federal, State authorities regarding payroll matters.
• Partner with the Director of Payroll to develop, implement and administer payroll systems, policies and procedures.
• Administer Quarter and Year End processing, including Taxable fringes.
• Maintain the data integrity of all payroll information.
• Ensure reconciliation between payroll runs and payroll related general ledger accounts.
• Partner with the Director of Payroll to plan and execute Payroll special events, incentive programs and bonuses. Coordinate all activities with Payroll, IT, Benefits, HR and Accounting Department.
• Ensure staff have the technical skills, knowledge and info/tools required to provide high-quality responses to customer questions.
• Supervise and develop resources within the Payroll department including the selection, training, recognition and performance assessment of Payroll Staff.
• Seek out and participate in opportunities for individual growth and team and organizational improvement.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

Additional Responsibilities

• Thorough knowledge of payroll and financial administration and policies including HR and payroll laws and procedures
• Demonstrates leadership and ability to manage multiple projects with varying priorities, simultaneously.
• Outstanding oral, written and listening communication skills with all levels and across organizational lines, as needed, including the ability to develop and facilitate presentations to both experienced and non-experienced audiences
• Demonstrates ability to think strategically and creatively to develop short-term business programs that support long-term strategies for the department and organization
• Thorough proficiency in Microsoft Office and ADP required; HRIS preferred

Qualifications

• Strong communication, customer service, time management, critical thinking, and organizational skills.
• 4 - 6 years previous HR/Payroll experience with multi-state high volume environment with a medium to large size company. Minimum 2 - 3 years in a leadership capacity responsible for a team of Payroll Administrators.
• Experience with ADP Payroll System and HRIS.
• Experience with UKG time and attendance preferred.
• Experience with filing multi-state payroll taxes a plus.
• Knowledge of payroll laws and regulations.
• CPP certification preferred.
• Candidate should have effective communication skills, oral and written.
• Strong organizational skills.
• Ability to prioritize tasks, work independently, and meet critical deadlines in fast-paced environment

Competencies

• Customer Centric/Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers’ expectations. Continually searches for ways to improve customer service.
• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive salary.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.*
• Medical, Dental, Vision and Life Insurance.*
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

*For eligible Boot Barn Partners

PAY RANGE: $85,000.00 - $90,000.00/Year*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[ ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

California Privacy Notice

STAUD Clothing, headquartered in Los Angeles, CA, has an opening for a full-time Stylist at its South Coast Plaza store location.

Founded in Los Angeles in 2015 by Sarah Staudinger and George Augusto, STAUD stands at the intersection of vintage inspiration and modern design—cool, confident, and deeply tied to culture. From cult-favorite accessories to elevated collaborations with brands like Birkenstock and St. Regis, STAUD has built a world that’s distinctly LA yet globally resonant.

STAUD offers a health care plan to include medical coverage, dental care, vision insurance, an FSA plan, a matching 401k plan, paid time off, paid retail holidays, and generous product discount & allowance.

Role Overview

In Spring 2026, STAUD will open its South Coast Plaza location. We are seeking a selling stylist who will serve as the ultimate brand ambassador, delivering an elevated, personalized client experience while driving sales through relationship-based selling.

As a Stylist, you will build meaningful and lasting client relationships, provide 1:1 personalized styling, and contribute to a dynamic store environment that reflects STAUD’s brand values and aesthetic. This role requires strong sales acumen, styling expertise, operational excellence, and adaptability in a fast-paced retail setting.

Essential Duties

• Deliver exceptional customer service and elevated styling experiences that surprise and delight our clients
• Act as a brand ambassador by embodying STAUD’s values and engaging clients through authentic storytelling and product knowledge
• Drive personal and store sales goals through relationship selling and clienteling
• Build and maintain a loyal client book through consistent outreach and follow-up
• Responsible for opening and closing the store
• Maintain visual merchandising standards and uphold brand presentation on a daily basis
• Support inventory processing, replenishment, and merchandising execution
• Accurately and efficiently process transactions in the POS system, following all company procedures
• Assist with back-of-house operations, including inventory organization and operational projects
• Contribute to a professional, inclusive, and collaborative work environment

Prerequisite Knowledge, Skills, & Education

• Proven success in retail sales with the ability to meet or exceed sales goals
• Strong clienteling skills with a passion for fashion, styling, and customer experience
• Ability to thrive in a fast-paced, evolving retail environment
• Team-oriented mindset with a proactive and solution-driven approach
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask and prioritize effectively
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

Physical and Mental Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds safely
• Ability to move efficiently throughout the sales floor and back-of-house areas
• Ability to read, write, and communicate effectively in English
• Ability to interact professionally with clients, peers, and leadership
• Ability to use standard office and retail equipment safely, including computers and POS systems
• Ability to work in a fast-paced environment with diverse personalities
• Correctable vision and hearing
• Ability to work on-site as scheduled

Job Type: Full-Time, Non-Exempt

SUMMARY:

The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains and promotes associates to support store operations and company growth
• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company and store initiatives for consistent execution and continuous improvement
• Manages daily store operations by interpreting, communicating and executing policies and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls

Qualifications:

• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in dealings with customers and associates across departments
• Read, interpret, and transcribe data in order to maintain accurate records
• Make independent judgments regarding critical business decisions
• Identify business opportunities and suggest improvements

Education and/or Experience:

• 5+ years management experience, retail management experience preferred
• Completion of CarMax provided training
• Bachelor’s Degree a plus
• Intermediate PC skills

Work Environment:

• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays, 12 hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wear CarMax clothing (acquired through the company) at all times while working in the store

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The Levy Group is seeking an innovative Senior Technical Designer to work in our swim department for the Action Sports division.

Company Background

With over 75 years of industry expertise, The Levy Group remains one of the largest apparel manufacturers in the United States. Our commitment to outstanding quality, value, and customer service has enabled us to continually grow and innovate in a highly challenging marketplace. Our network has grown to over 300 retail partners, five international offices, a portfolio of iconic brand partners, and four proprietary brands.

The Levy Group designs, manufactures, imports, markets, and distributes outerwear, swimwear, dresses, activewear, men’s tailored clothing, and sportswear. Headquartered in New York City, The Levy Group manages, elevates, and builds the long-term value of consumer brands by partnering with best-in-class manufacturers and retailers.

Job Summary

We’re looking for a detail-driven, knowledgeable Senior Swimwear Technical Designer. This role is responsible for overseeing all aspects of garment fit and construction to ensure alignment with brand standards, fit intent, and product specifications from development through production.

Responsibilities:

• Manage and lead model fittings from proto through final production, providing expert technical guidance to achieve brand fit standards
• Develop, maintain, and manage technical specifications, construction details, and callouts for all garments
• Communicate clearly with factories to support fit adjustments, pattern development, and modifications
• Collaborate cross-functionally with Design, Merchandising, Sales, and Production to align on fit intent and technical execution
• Maintain accurate and organized documentation of all relevant development and production data
• Manage Pre-Production (PP) and Top of Production (TOP) sample communication with factories
• Track development and production timelines to ensure all technical milestones and deadlines are met
• Identify quality issues and production challenges, providing clear solutions and recommendations
• Own grading strategy and execution, ensuring consistent sizing and fit across all styles
• Establish, document, and evolve best practices for technical design processes, pattern blocks, and fit standards
• Lead technical design development across all tiers of distribution timelines, ensuring samples and production milestones are achieved
• Collaborate closely with Design and Product Development teams to problem-solve creative and technical challenges

Qualifications:

• 7+ years of experience in swimwear technical design and pattern making
• Proven live fit experience with strong knowledge of standard model measurements
• Extensive knowledge of swimwear fit, pattern making, and garment construction
• Proficiency in grading, proto-to-TOP development processes, and PLM systems
• Ability to thrive in a fast-paced, high-volume environment
• Strong cross-functional collaboration skills
• Excellent written and verbal communication skills
• Strong time management and project management abilities
• Ability to adapt quickly to changing priorities and business needs
• Confident decision-maker, capable of working autonomously and collaboratively
• Strong communication skills.
• Highly organized with strong attention to detail.
• Passionate about swimwear and product innovation.

Join the Pacsun Community

Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.

Learn more here: LinkedIn- Our Community

About the Job:

The Director, Digital Growth Marketing is responsible for the development and management of the company’s digital growth marketing strategy. This role is responsible for managing the in-house paid media team and leading key activities, including but not limited to paid search, paid social, affiliate, display, marketplace advertising, SEO, and custom activations. This person will collaborate with cross functional teams including CRM, Brand Marketing, Merchandising, Buying, Planning, Legal and IT. Primary focus is to drive customer acquisition and retention, build revenue profitably online, manage a strict budget and continually improve return on ad spend.

A day in the life, what you’ll be doing:

• Develops and executes paid marketing strategy across all digital media channels from concept to launch. Leads internal paid media team, handling tactical execution of media allocation and optimization.
• Leads and manages all aspects of digital media, including SEO/SEM, affiliate, display re-targeting and acquisition, paid social and custom activations with media partners and platforms.
• Manages and develops digital media team; sets and maintains clear, specific, measurable, actionable, reasonable and time-related goals for functional group and individual team members.
• Partners with cross functional leaders to optimize digital marketing effectiveness and support cross channel sales, including Merchandising/Buying, Planning, Brand Marketing, Creative, and other functions.
• Identifies and launches new digital marketing initiatives to better acquire and retain customers
• Develops digital marketing roadmap including existing channel optimization and development of new, aligning with approved budget and key merchandising and marketing moments.
• Develops and maintains relationships with key platform partners including, but not limited to, Google/YouTube, Meta, TikTok, Pinterest, and Snapchat.
• Builds and maintains digital media budget aligned with overall business objectives and reports on actual, budgeted and forecasted projections in both spend, demand and return on ad spend on regular weekly, monthly, quarterly and annual basis
• Provides reporting on effectiveness of all digital media channels including but not limited to qualitative and quantitative channel performance holistically and down to the campaign/publisher level, channel impacts to customer acquisition costs and customer lifetime value and associated benchmarks to measure competitive advantages.
• Maintains and leverages analytics systems in collaboration with cross functional partners including sophisticated attribution modeling to gain better insights into effectiveness of digital marketing.
• Leads effort for landing page optimization, personalization and other forms of a/b and multivariate tests associated with digital media focused on improving click through and conversion rates.
• Evaluates all associated digital marketing partners, vendors and publishers for effectiveness and contribution to business and digital marketing efforts.

What it takes to Join:

• Bachelor’s Degree preferred, ideally in Marketing, Business, or Retail
• 5-7 years’ experience in digital marketing and marketing analytics
• 5+ years within a retail environment; Apparel and Omni channel experience a plus
• Must be financially savvy and skilled in reporting on all KPIs, marketing performance, user behavior, shopping flows, channels, marketing tests and uncovering insights which provide a better understanding our customer in order to improve traffic, conversion and financial results.
• Must be hands-on, analytical, and highly collaborative leader capable of delivering results in a fast-paced environment.
• Excellent interpersonal skills and the ability to build effective internal and external relationships, and influence change
• Excellent written and verbal communication skills
• Strong business, data analysis and interpretation skills
• Excellent collaboration skills; experience managing digital marketing in a highly-matrixed, multi-channel retailer a strong plus
• Strong Microsoft Office skills, especially Excel, PowerPoint, and Word
• Self-starter able to solve medium to complex problems

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range: $157,411 - $183,000

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

POSITION:

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

YOUR RESPONSIBILTIES:

Sales

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.

Who We Are

o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA - a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.

About the Role

Reporting to the SVP, ECOM, the Senior Director of eCommerce will be responsible for driving the overall eCommerce merchandising strategy, day-to-day site operations, and consumer experience strategy for the brand’s digital business. This role combines consumer-first thinking, innovative digital strategy, and data-driven decision making to deliver a seamless and immersive online experience that strengthens brand connection and accelerates eCommerce sales growth.

You will lead the development and execution of the eCommerce business strategy while overseeing site performance, channel development, and cross-functional initiatives that support both direct-to-consumer and marketplace growth. This role requires a strong influencer who is comfortable working cross-functionally and building alignment across marketing, merchandising, finance, and technology teams to drive results in a fast-moving digital environment.

How You’ll Contribute

• Lead the long-term vision of the eCommerce strategy and consumer experience, leveraging emerging digital shopping experiences, industry trends, and evolving consumer expectations.

• Develop and execute the overall eCommerce business strategy with full P&L responsibility for the eCommerce business unit.

• Collaborate with marketing teams to present brand and product storytelling online in a compelling way that integrates with broader brand channel messaging.

• Partner cross-functionally to integrate eCommerce into broader multi-channel strategies that increase brand awareness and product visibility.

• Oversee performance and retention marketing channels to drive new customer acquisition, engagement, and customer retention strategies across D2C and marketplace businesses.

• Develop strategies to deliver financial plans including sales, margin, contribution, and inventory turns while analyzing product and category performance to drive action plans.

• Partner with Finance, Marketing, and Planning teams to forecast weekly and monthly sales, margin performance, and financial rollups.

• Lead channel development strategies, prioritizing capabilities and influencing architecture and infrastructure needs to support long-term eCommerce growth.

• Stay current with emerging eCommerce technologies and digital trends to ensure the platform remains competitive and innovative.

• Provide strategic direction to product, UX, and development teams to balance operational feasibility with delivering an elevated customer experience.

What You Bring to the Team

• 12+ years of professional experience in eCommerce, digital commerce strategy, or site operations.

• Minimum 10 years of experience leading eCommerce teams.

• Proven success managing eCommerce merchandising, digital marketing channels, and site operations in a fast-paced environment.

• Strong experience with performance marketing, retention channels, and managing digital marketing budgets.

• Expertise developing performance metrics and analyzing data to drive business decisions.

• Experience with marketing mix modeling (MMM) and marketing return on investment (MROI) analysis.

• Strong strategic and tactical understanding of the eCommerce marketplace and digital consumer behavior.

• Exceptional communication and presentation skills with the ability to lead executive-level discussions.

• Strong collaboration, project management, and negotiation skills.

• Excellent analytical ability with the capability to translate data insights into actionable strategies.

• Experience working cross-functionally with Marketing, Merchandising, Design, Finance, and Supply Chain teams.

• Experience with Salesforce Commerce Cloud preferred.

• Bachelor’s degree in a relevant field or related discipline.

Why Join o5 group

• Health Benefits: Medical, Dental, and Vision coverage.

• 401(k) + company-paid life insurance.

• Paid Time Off (PTO) + company holidays.

• Commuter benefits.

• Hybrid/flexible schedule.

• Family-oriented culture.

• Responsibility & Sustainability — at o5 group this spans economic, social, and environmental impact.

Customer Operations Associate (Temp-to-Perm)

Location: Orange County, CA (Hybrid: Tues–Thurs in-office, Mon & Fri remote)

Pay: up to $28/hr (DOE) | Temp-to-Perm opportunity

Industry: Wholesale / Apparel / Footwear

About the Company

We are a global company specializing in sports, lifestyle, and footwear products. Our brands are sold in multiple countries through both direct and wholesale channels. We value innovation, collaboration, and creativity, and offer employees opportunities for growth, learning, and development in a dynamic, fast-paced environment.

Role Overview

The Customer Operations Associate is responsible for managing and nurturing customer relationships, supporting a portfolio of key accounts, and ensuring timely order fulfillment. This role focuses on delivering a high-quality customer experience while collaborating with internal teams such as Sales, Distribution, Credit, and Operations.

Primary Responsibilities

Order Management & EDI Coordination

• Process EDI, manual, and B2B orders; provide confirmations/recaps and communicate any order impacts.
• Manage day-to-day order execution for assigned accounts to ensure on-time, in-full delivery.
• Handle cancellations, returns, credits, debits, and value-added service requests.
• Work cross-functionally to ensure smooth order flow in line with business and customer requirements.
• Validate EDI transactions and resolve discrepancies.
• Generate and analyze daily order reports and proactively address issues.

Customer Service & Relationship Management

• Build and maintain strong relationships with key customers and internal teams.
• Serve as the primary point of contact for assigned key accounts, supporting escalations as needed.
• Create and maintain account SOPs for assigned customers.
• Assist with special projects or initiatives as assigned by management.

Process Optimization & Automation

• Identify process inefficiencies and recommend improvements.
• Assist in implementing tools, technologies, and best practices to improve operational efficiency and reduce manual work.

Qualifications & Experience

• 2+ years in Key Account management, Wholesale Customer Service, or Customer Operations.
• 2+ years of experience with end-to-end EDI order processing and troubleshooting.
• Salesforce and SAP experience a plus.
• Experience in Wholesale Customer Service or Operations in Apparel, Footwear, or similar industries preferred.
• Proficient in Microsoft Office, especially Excel.
• Strong analytical, problem-solving, and cross-functional collaboration skills.
• Ability to thrive in a fast-paced, evolving environment with multiple priorities.