Sales Jobs in Ma

349 positions found — Page 2

Stylist
✦ New
🏢 STAUD
Salary not disclosed
Nantucket, MA 10 hours ago

STAUD Clothing, headquartered in Los Angeles, CA, has an opening for a full-time Stylist at its Nantucket store location.


Founded in Los Angeles in 2015 by Sarah Staudinger and George Augusto, Staud stands at the intersection of vintage inspiration and modern design—cool, confident, and deeply tied to culture. From cult-favorite accessories to elevated collaborations with brands like Birkenstock and St. Regis, Staud has built a world that’s distinctly LA yet globally resonant.


STAUD offers a health care plan to include medical coverage, dental care, vision insurance, an FSA plan, a matching 401k plan, paid time off, paid retail holidays, and generous product discount & allowance.


Role Overview

The STAUD Stylist acts as a brand ambassador with a passion in going above and beyond to enhance client experience.


Essential Duties

  • Provide exceptional customer services and outstanding styling experiences
  • Achieve personal and company sales goals
  • Build lasting relationships with customers by following up on purchases
  • Be an entrepreneur, grow sales through appointment based selling
  • Maintain visual merchandising standards on a daily basis
  • Assist with the execution of floor sets
  • Follow all procedures in the POS systems for ringing up sales
  • Assist any back of house tasks


Prerequisite Knowledge, Skills, & Education

  • Passion in fashion, styling, and customer service
  • Ability to drive personal business and work as a team
  • Proven experience in driving sales and meeting sales goals
  • Strong clienteling background
  • Strong organizational skills and keen eye for detail
  • Experience with shipping programs, inventory management, and inventory audits preferred
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) with an emphasis in Excel
  • Must have a team centric attitude and proactive mindset
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Ability to multi-task, organize, and prioritize work.


Physical and Mental Requirements

  • Standing and sitting for extended periods of time.
  • Lifting up to 25 pounds in a safe and prudent manner.
  • Ability to easily move throughout an office with ease.
  • Ability to read, write, and understand English.
  • Ability to effectively interact with others internally and externally.
  • Ability to utilize office equipment in a safe and prudent manner, including a copy machine, fax machine, computer, telephone, and other general office equipment that may be used regularly.
  • Ability to work with many different personalities.
  • Ability to work in a fast-paced environment.
  • Correctable vision and hearing.
  • Ability to work on-site.


Job Type: Full-Time, Non-Exempt

Not Specified
Production Planning Manager
✦ New
🏢 Entegee
Salary not disclosed
Franklin, MA 10 hours ago

Summary

The Senior Manager of Production Planning & Project Management leads production scheduling and project execution across a multi-site, ISO 9001 manufacturing environment. This role ensures alignment between customer demand, operational capacity, and quality standards while driving on-time delivery and continuous improvement.

Job Description

  • Lead and develop the Project Management team to ensure successful project execution
  • Oversee project timelines, risks, and performance using KPIs and reporting tools
  • Act as the primary link between customers, sales, and internal operations
  • Direct the creation and management of Master Production Schedules (MPS)
  • Align production plans with demand forecasts, capacity, and material availability
  • Partner with Engineering, Supply Chain, Quality, and Manufacturing teams
  • Ensure compliance with ISO 9001 standards and support audits
  • Drive continuous improvement initiatives across planning and project execution

Requirements

  • Bachelor’s degree required
  • 10+ years of production planning experience in manufacturing
  • 5+ years of leadership experience
  • Strong ISO 9001 experience
  • Proven ability to build and manage a Master Production Schedule from scratch
  • ERP/MRP system experience (NetSuite preferred)
  • Manufacturing background required (not solely pharma or medical device)


Job Disclaimer:

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records.

#GRP2

Not Specified
Luxury Stylist / Sales Associate
✦ New
Salary not disclosed
Nantucket, MA 10 hours ago

At Marissa Collections, styling is not simply a role, it is a high-performance career built on talent, ambition, and personal brand. Our Stylists are trusted advisors who cultivate loyal client relationships and deliver elevated, unforgettable luxury experiences that inspire confidence and lasting connection.

Given the unique rhythm of Nantucket, this role requires a stylist who thrives during peak seasons, builds meaningful relationships within the local and visiting clientele, and represents the brand with sophistication, warmth, and professionalism throughout the year.


We are seeking exceptional, driven stylists ready to elevate their careers in luxury retail. This is a distinctive opportunity to join a world-class fashion house where your talent, relationships, and entrepreneurial mindset directly shape your success.


This role is ideal for individuals who are passionate about luxury fashion, motivated by achievement, and energized by building something meaningful. If you thrive in a high-performance environment, value excellence, and have the confidence to build and own your book of business, this opportunity offers significant earning potential. Given the seasonal rhythm of Nantucket, there may be opportunities to support and work within other Marissa Collections locations during the off season, allowing for continued collaboration, client engagement, and professional growth across the brand.


Luxury fashion and fine jewelry experience are strongly preferred.


The Experience

As a Luxury Stylist at Marissa Collections Nantucket, you will:

  • Build and grow a loyal clientele through relationship-driven styling and exceptional service
  • Deliver elevated, personalized head-to-toe styling across ready-to-wear, footwear, handbags, fine jewelry, and accessories
  • Operate your business with an entrepreneurial mindset, driving both client development and personal brand growth
  • Work within a collaborative, fast-paced, and fashion-forward environment surrounded by industry-leading designers
  • Host private appointments, exclusive events, and trunk shows within our boutique and client spaces
  • Represent the Marissa Collections brand with polish, confidence, and professionalism


Essential Responsibilities

  • Drive sales through elevated relationship-based selling and thoughtful clienteling
  • Curate full wardrobe solutions tailored to each client’s lifestyle, preferences, and goals
  • Develop and maintain a professional social media presence aligned with your styling identity and brand voice
  • Execute private appointments, trunk shows, and in-store events with excellence and precision
  • Communicate client insights and feedback to Buying and Leadership teams
  • Maintain impeccable presentation of the sales floor, fitting rooms, and back-of-house areas
  • Commit to continuous learning of designers, product knowledge, and seasonal trends
  • Demonstrate exceptional organization, attention to detail, and follow-through


Who Thrives Here

  • Stylists who view luxury retail as a long-term career
  • Entrepreneurs motivated by building deep client relationships and financial success
  • High performers energized by sales, growth, and achievement
  • Individuals who move with intention, professionalism, and confidence
  • Team players who elevate those around them while building their own success


Compensation

This is an 8.5% commission-based position with a base draw. Earnings are performance-driven, with stylists consistently earning above industry benchmarks and top performers achieving exceptional income potential. At Marissa Collections, we invest deeply in training, mentorship, and development, creating an environment intentionally designed to set every stylist up for long-term success. We hire for potential, develop through individual strengths, and provide the structure, support, and opportunity for each team member to thrive. Compensation structure and earning pathways are discussed openly during the interview process, and we welcome thoughtful questions.


Benefits & Perks

At Marissa Collections, we believe exceptional talent deserves exceptional support. Our benefits program is thoughtfully designed to support your health, lifestyle, and long-term success, so you can focus on delivering extraordinary experiences to our clients.

  • Comprehensive Medical, Dental & Vision Insurance with multiple plan options
  • Employer contribution toward medical coverage
  • Flexible Spending Account (FSA) and Dependent Care FSA
  • Health Savings Account (HSA) options
  • 401(k) retirement plan with company contribution after one year of service
  • Annual Profit Sharing program based on company performance
  • Paid Time Off (PTO)
  • GIA Education Sponsorship, including opportunity to become an Accredited Jewelry Professional (AJP)
  • Professional Development and ongoing training
  • A collaborative, fashion-forward culture rooted in excellence and connection


Join Us

If you are passionate about luxury fashion, driven by relationships, and inspired by the opportunity to build a meaningful career in Nantucket, we invite you to explore your future with Marissa Collections. This is more than a position, it is an opportunity to grow, create impact, and build something exceptional.

Marissa Collections is an Equal Opportunity Employer and participates in E-Verify. Employment is contingent upon successful completion of a background check.

Not Specified
General Manager
✦ New
Salary not disclosed
Stoughton, MA 10 hours ago

Company Description

Sales, Marketing & Service (SMS) is a leading stocking manufacturers' representative serving the Plumbing, Hydronic & HVAC market across New England. SMS partners with best-in-class OEMs to drive market growth through technical expertise, trusted relationships, and exceptional service.


Role Description

This is a full-time, on-site General Manager role based in Stoughton, MA (just outside Boston). The General Manager will lead daily operations and performance of SMS's facility, blending leadership and operational excellence with customer-facing engagement. This role is accountable for profitability, team development, OEM and distributor relationships, and consistent execution of SMS's growth strategy.


Responsibilities include leading and developing inside sales, customer service, warehouse/logistics, and support staff; overseeing HR administration and employee relations; managing order flow, inventory, and logistics; supporting distributor and OEM relationships; monitoring P&L performance, budgeting, and KPIs; and overseeing facilities, fleet, and systems. The General Manager provides hands-on backup across functions during absences or peak periods.


This position reports directly to the President and serves as a key operational leader within the business.


Qualifications

  • 5+ years of sales, operations, or office management experience
  • 3–7+ years of experience in HVAC, hydronics, or mechanical distribution / manufacturers' rep environment strongly preferred
  • Experience working with distributor customers (not direct-to-contractor models) strongly preferred
  • Proven people leader with the ability to coach, motivate, and hold teams accountable
  • Strong commercial acumen with experience managing revenue, margin, and expenses
  • Working knowledge of QuickBooks or similar accounting/order processing systems preferred
  • Comfortable using CRM, ERP, and inventory/order management systems
  • Excellent communication, negotiation, and problem-solving skills
  • Bachelor's degree in Business, Management, or related field preferred (or equivalent experience)
Not Specified
Event Coordinator
✦ New
Salary not disclosed
Wilmington, MA 10 hours ago

Join our client's team as an Event Coordinator and play a key role in delivering engaging events. In this position, you will help plan, organize, and execute a variety of events—including exhibitions, summits, conferences, and workshops—ensuring an exceptional experience for attendees every time.


This is a full-time, fully onsite position in Wilmington MA. Salary is 55-60K. Looking for someone with 1+ years of experience in corporate events.


You’ll collaborate with teams across marketing, content, engineering, and more, managing multiple projects in a dynamic environment. Starting with coordinating our exhibition and summit initiatives, you’ll also have the opportunity to expand into other event and marketing projects as your interests and experience grow.


What You’ll Do:

  • Manage several projects simultaneously and adapt to shifting priorities in a fast-paced setting
  • Partner with Marketing and Sales teams to define event goals and target audiences, ensuring alignment and consistency across all event activities
  • Support all aspects of event planning, from research and logistics to booking travel and accommodations for offsite participants
  • Assist in developing event agendas, schedules, and coordinating promotional materials such as email invitations and branded content
  • Oversee event registration and communication to guarantee a smooth and welcoming experience for attendees
  • Keep well-organized records and maintain resources related to event planning and execution
  • Build strong relationships with colleagues and external vendors to ensure event success


What We’re Looking For:

  • Self-motivated and able to work independently, while also thriving in a team environment
  • Excellent organizational abilities and strong attention to detail
  • Outstanding communication and interpersonal skills
  • Creative problem-solving skills and a knack for resourceful solutions
  • Must be currently authorized to work in the U.S. (visa sponsorship is not available for this role)


Preferred Qualifications:

  • 1–3 years of event planning or coordination experience
  • A positive, collaborative attitude and a willingness to pitch in as needed
  • Bachelor’s degree in event management, marketing, communications, or a related discipline
Not Specified
Food & Beverage Director
✦ New
Salary not disclosed
Boston, MA 10 hours ago

Job Title: Food & Beverage Director

Location: Boston, MA

Salary: BOE

Skills: Food & Beverage Operations, P&L Management, Team Leadership, Banquet & Catering Management, Guest Service Excellence


About Company / Opportunity:

Located in Boston’s historic district, this luxury property combines timeless elegance with modern sophistication. It offers exceptional dining, curated events, and personalized service, making it a premier destination for both business and leisure travelers.

Responsibilities:

The Food & Beverage Director is a senior executive leader responsible for driving the overall strategy, financial performance, and operational excellence of the hotel’s Food & Beverage division. This role oversees all dining outlets, bar/lounges, banquets, catering, and in-room dining, ensuring an exceptional guest experience aligned with luxury hospitality standards. The Director partners closely with the General Manager and Executive Leadership Team to maximize revenue, elevate service standards, and position the hotel as a premier dining destination in Boston.

Key Responsibilities:


Leadership & Strategy
  • Develop and execute a comprehensive Food & Beverage strategy aligned with overall hotel goals
  • Collaborate with executive leadership on revenue growth initiatives and brand positioning
  • Lead, mentor, and develop department heads and F&B leadership teams
  • Foster a culture of service excellence, accountability, and continuous improvement
Operations Management
  • Oversee all F&B outlets including restaurants, bars, banquets, and in-room dining
  • Ensure consistent execution of service standards and guest experience across all touchpoints
  • Maintain strong on-floor presence during peak periods and high-profile events
  • Drive innovation in menus, concepts, and guest offerings to remain competitive in the Boston market
Financial Performance
  • Own full P&L responsibility for the F&B division
  • Lead budgeting, forecasting, and financial planning processes
  • Monitor and control food, beverage, and labor costs to meet or exceed targets
  • Analyze performance metrics and implement strategies to improve profitability
Sales & Revenue Generation
  • Partner with Sales & Catering to maximize banquet and event revenue
  • Oversee menu engineering, pricing strategies, and cost analysis
  • Identify new revenue streams, promotions, and partnership opportunities
Team Development & Culture
  • Recruit, train, and retain top F&B talent
  • Implement training programs to ensure high service and operational standards
  • Promote a positive, inclusive, and high-performance work environment
  • Ensure compliance with labor laws and company policies
Guest Experience & Brand Standards
  • Ensure all outlets deliver exceptional, consistent guest service
  • Respond to guest feedback and implement service improvements
  • Uphold luxury hospitality standards and brand reputation
Qualifications
  • 5–10+ years of progressive Food & Beverage leadership experience, preferably in luxury or upscale hotels
  • Proven experience managing high-volume hotel or resort operations
  • Strong financial acumen with experience managing budgets, forecasting, and P&L
  • Demonstrated success in team leadership, training, and culture building
  • Experience in union environments (preferred for Boston market)
  • Bachelor’s degree in Hospitality Management, Business, or related field (preferred)
Key Competencies
  • Strategic thinking and business acumen
  • Operational excellence and attention to detail
  • Leadership and team development
  • Guest-focused mindset
  • Innovation in culinary and beverage programming
  • Strong communication and stakeholder management
Not Specified
Retail Sales Associate - Market St. Lynnfield
✦ New
🏢 Gap
Salary not disclosed
Lynnfield, MA 10 hours ago
Retail Sales Associate - Market St. Lynnfield

Part time 705 Market Street, Lynnfield, MA, US

About Athleta

For the past 25 years, we've committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It's what we do best, and we're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we're strong, but together we're unstoppable.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do
  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
  • Promote loyalty by educating customers about our loyalty programs.
  • Leverage omni channel offerings to deliver a frictionless customer experience.
  • Support sales floor, fitting room, check out, and back of house processes, as required.
  • Courteous and responsive to internal/external request.
  • Exchange and verifies job related information to provide support.
Who You Are
  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
  • Able to handle customer interactions and potential issues/concerns courteously and professionally.
  • Use basic information-gathering skills to solve problems.
  • Ability to learn procedural knowledge acquired through on-the-job training.
Benefits At Athleta
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.
  • Employees can take up to five \"on the clock\" hours each month to volunteer at a charity of their choice.
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
  • Employee stock purchase plan.
  • Medical, dental, vision and life insurance.

*For eligible employees

Not Specified
Support Lead Part Time
✦ New
Salary not disclosed
Brockton, MA 10 hours ago
Job Opportunity At Five Below

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Responsibilities
  • Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
  • Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
  • Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
  • Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
  • Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
  • Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
  • Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
  • Partners with the entire store leadership team in merchandising procedures and World Recovery.
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Qualifications
  • High School Graduate or equivalent
  • College experience preferred
  • Minimum 1 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure
Essential Job Functions
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you coveredcheck it out today!

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

Position Type: Hourly

Position Starting At: $15.50

Be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @ email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.

temporary
Representative - Outside Sales
✦ New
Salary not disclosed
Milford, MA 10 hours ago
Representative - Outside Sales

As a Representative - Outside Sales, you will be responsible for developing new prospects and interacting with assigned customers to increase sales and margin of the company's products and/or services. Your primary focus will be face-to-face selling and account management activities to meet sales revenue. You will be expected to engage with all levels of the customers' organizations including technical, operations, supply chain and executive management. You may be required to develop and deliver sales bids, presentations, proposals and/or product demonstrations.

Responsibilities:

  • Assess customer needs and suggest products, services and/or solutions and ensure a smooth sales process.
  • Executes and expands assigned customer account plan(s) which is developed in conjunction with management.
  • Executes on billing margin initiatives through value added services, marketing programs, and supplier engagement.
  • Prospects potential customers, including cold calling and developing leads through referral channels.
  • Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
  • Demonstrates the functions and utility of products or services to customers based on their needs.
  • Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
  • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
  • Utilizes sales management tools for sales planning, supplier planning and documenting opportunities.
  • Develops and grows product knowledge through Wesco and supplier training.
  • Develops strong relationships with suppliers, including performing regular joint sales calls.
  • Provides quotations directly or in conjunction with sales support team.

Qualifications:

  • Valid Driver's License, with a satisfactory driving record required
  • High School Degree or Equivalent required; Bachelor's Degree is preferred
  • Prior sales experience required, outside sales preferred
  • Two years of industry experience preferred
  • Ability to travel to current and potential clients and suppliers
  • Ability to work flexible schedule and occasional overnight travel
  • Excellent sales and negotiation skills
  • Ability to develop and deliver presentations
  • Strong interpersonal skills
  • Effective communicator both written and verbally
  • Ability to work in team environment
  • Strong Microsoft Office Suite skills
  • Knowledge of advertising and sales promotion techniques (Preferred)
  • Ability to travel locally 50% - 75% of the time

Working Environment: Outside Sales Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.

Not Specified
Retail Keyholder (Store 6182)
✦ New
Salary not disclosed
Worcester, MA 10 hours ago
Retail Keyholder

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out, weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStops Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

Essential Job Duties and Responsibilities
  • Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
  • Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
  • Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
  • Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
  • Promote GameStops unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
  • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
  • Complete Omni-Channel orders daily.
  • Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
  • Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
  • Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
  • Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
  • Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 / Assistant Store Manager as needed.
  • Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
  • Visually inspect associates and leaders packages and/or belongings at store closing or at the end of a shift.
  • Supervise and delegate tasks to Sales Associates in the absence of management.
  • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
  • Follow all opening and closing procedures.
  • Observe associate performance and provide timely and appropriate feedback to the store management.
Qualifications*
  • Must provide proof of identity and eligibility to legally work in the United States.
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • At least 1 year of retail sales, guest service, and/or management experience preferred.
  • Video game knowledge preferred.
  • Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
Required Job Skills and Abilities
  • Exceptional guest service skills.
  • Provide genuine and friendly assistance to every guest during each visit.
  • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
  • Work in a fast-paced, rapidly changing environment.
  • Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
  • Operate the POS computer system and properly complete the required paperwork.
  • Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
  • Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
  • Problem-solving skills and judgment abilities.
  • Follow instructions furnished in written, oral, or diagram form.
  • Deliver bank deposits following loss prevention safety guidelines.
  • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
  • Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
  • Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
  • Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the positions purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis.

Not Specified
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