Sales Jobs in Laguna Beach, CA

77 positions found

Senior Actuary (FSA) - Annuity Rate Setting
✦ New
Salary not disclosed
Newport Beach, CA 1 day ago
Job Description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life is seeking a Senior Actuary (FSA) to join our Annuity Rate Setting team within the Consumer Markets Division. In this role, you will help own and execute annuity rate actions that directly influence sales outcomes, profitability, and risk. This role is hybrid, based out of Newport Beach, CA or Omaha, NE.

You’ll support the end‑to‑end execution and evolution of annuity rate management, partnering closely with Sales, Investments, Hedging, Finance, and Risk to balance competitiveness with long‑term financial discipline.

This is a hands‑on, judgment‑driven position for an actuary who wants meaningful ownership of decisions - not just process execution - and clear visibility into how actuarial work impacts business results. Success in this role is reflected in timely, well‑supported rate actions that balance competitiveness, profitability, and risk.

How you’ll help move us forward:

Rate Setting & Financial Execution

- Execute and oversee recurring annuity rate‑setting activities with accuracy, discipline, and strong controls

- Analyze movements in returns and profitability, clearly explaining key drivers and implications

- Support asset, duration, and yield alignment in partnership with Investments and Risk

- Apply strong reasonability checks and professional judgment to validate results

Sales Alignment via Rate Management

- Partner with Sales to ensure rate actions align with sales goals through a clear rate management strategy

- Frame rate recommendations around tradeoffs between competitiveness, profitability, and risk

- Translate actuarial results into clear implications for sales outcomes and market positioning

Analysis, Ownership & Influence

- Investigate moderately complex issues and develop pragmatic, well‑reasoned recommendations

- Explain downstream financial and business impacts of rate and assumption changes

- Present clear, decision‑ready insights to leadership to support rate actions

- Provide peer review and technical guidance to support consistent, high‑quality actuarial output

Process Discipline & Stakeholder Partnership

- Own components of the rate‑setting process, not just individual tasks

- Identify and implement process, methodology, and automation improvements

- Maintain strong documentation and control discipline around rate‑setting decisions

- Communicate clearly with both technical and non‑technical stakeholders and proactively manage expectations

The experience you bring:

- FSA required (Fellow of the Society of Actuaries)

- 6+ years of actuarial experience, with a strong preference for annuities, pricing, rate management, or related areas

- Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Finance, or a related quantitative field

- Ability to work independently with data using SQL and modern analytics or BI tools (e.g., Python, Tableau, or Power BI) as part of day‑to‑day decision‑making

- Demonstrated ability to apply sound judgment in ambiguous or imperfect situations

- Clear, concise communicator able to explain “what changed, why, and what it means”

- Ownership mindset with accountability for outcomes

What makes you stand out:

- Experience aligning actuarial outcomes with sales objectives through rate management

- Comfort balancing competitiveness and profitability under real constraints

- Track record of improving or modernizing actuarial processes

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$167,670.00 - $204,930.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

- Paid Parental Leave as well as an Adoption Assistance Program

- Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit /lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Not Specified
General Manager
✦ New
Salary not disclosed
Newport Beach, CA 1 day ago

POSITION PURPOSE AND SUMMARY


Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.


Watch A Day in the Life video for General Manager / KEY JOB DUTIES


  • Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
  • Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
  • Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.
  • Completes daily room and Guest Ready room inspections.
  • Manages ESA Brand Standards and processes while pursuing continuous improvement.
  • Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
  • Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.
  • Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.
  • Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.
  • Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.
  • Provides team members with the necessary tools and supplies to perform their jobs.
  • Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors
  • Efficiently manages rooms to keep all guest rooms in service.
  • Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.
  • Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.
  • Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.
  • Upholds and enforces ESA standards and policy compliance at the hotel level.
  • Ensures bank deposits are completed in accordance with company policy
  • Completes competitive surveillance (Sales Drive Bys)


OTHER DUTIES


  • Reviews in-house rates.
  • Adheres to federal, state and local employment related laws and regulations.
  • Performs duties in all aspects of hotel operations as needed
  • Directly manages an Assistant General Manager / Team Leader.
  • Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.


BENEFITS

  • Weekly Pay! for Hourly Associates
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • Employer Paid Basic Life and AD&D Insurance
  • Employer Paid Long Term Disability
  • Optional Employee Paid - Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies


Compensation

Pay Ranges

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.




ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.


MINIMUM QUALIFICATIONS


Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.


PREFERRED QUALIFICATIONS


  • 2-year degree highly preferred
  • Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
  • Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
  • Ability to manage and direct a staff to perform daily job tasks
  • Conversational or proficient in Spanish


ENVIRONMENTAL JOB REQUIREMENTS


The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate
  • Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
  • Typically, moderate noise level in the work environment.
  • Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
  • Occasionally push, pull, lift and/or move up to 25 pounds.


KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES



  • Read, write and speak English and comprehends basic instructions.
  • Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
  • Present information in one-on-one and small group situations to customers, clients, and associate
  • Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
  • Conversational Spanish would be beneficial
Not Specified
Store Associate
✦ New
Salary not disclosed
Laguna woods, CA 1 day ago
CVS Health Retail Store Associate

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we're shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person's unique healthcare needs. Join our team of thousands as we positively impact millionsone customer at a time. The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others. Essential Functions:

  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

Required Qualifications

  • At least 16 years of age
  • Physical Requirements:
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details

Preferred Qualifications

  • Previous experience in a retail or customer service setting

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$16.50 - $22.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit anticipate the application window for this opening will close on: 09/26/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Not Specified
Assistant General Counsel
✦ New
Salary not disclosed
Irvine, California 1 day ago

Leading private lending platform is seeking an Assistant General Counsel to support complex transactions and distressed asset strategies.

This role sits at the intersection of legal, capital markets, and servicing, offering high exposure to senior leadership and strategic initiatives.

About the role:

Responsibilities

  • Manage and coordinate real estate closings, including document review, title matters, and post-closing resolutions
  • Oversee distressed asset strategies (loan workouts, restructurings, foreclosures, REO, note sales, and enforcement actions)
  • Ensure compliance with federal and state regulations
  • Partner cross-functionally with Legal, Compliance, Capital Markets, Servicing, and Asset Management teams
  • Support audits, regulatory exams, and investor diligence with audit-ready documentation
  • Contribute to capital markets initiatives including securitizations, warehouse lending, and financing structures

Qualifications

  • JD and active California Bar required
  • 3+ years' experience in real estate law, mortgage operations, or special assets
  • Strong knowledge of loan workouts, distressed debt, and default servicing
  • Exposure to warehouse lending or structured finance is a plus

This is an opportunity to join a dynamic, fast-paced environment where legal expertise directly impacts investment strategy and portfolio performance.

  • Compensation range: $200,000 - $230,000 base salary + Bonus (up to $300k total).
  • Work Module: Hybrid
Not Specified
Senior Associate Attorney
✦ New
Salary not disclosed
Irvine, California 1 day ago

Senior Associate Attorney

Reports to: General Counsel

Essential Functions

  • Support and coordinate real estate closings, including review of closing documentation, settlement statements, payoff calculations, title matters, and post-closing issue resolution.
  • Work closely with the Legal Department, Compliance, Capital Markets, Servicing, and Asset Management teams to ensure special asset strategies align with Archwest's legal, regulatory, and investor requirements.
  • Ensure internal and external compliance across all special asset activities, including adherence to federal and state regulatory requirements (licensing, foreclosure laws, bankruptcy rules, AML, privacy, and ECOA considerations).
  • Assist with regulatory examinations, audits, and investor reviews by maintaining audit-ready documentation and responding to inquiries related to special assets and distressed loans.
  • Support capital markets initiatives by providing data, analysis, and documentation related to special asset performance, warehouse lending facilities, securitizations, and financing structures.
  • Establish and maintain operational reporting to identify performance trends, service-level gaps, risk exposure, and root-cause servicing issues.
  • Implement controls, risk-mitigation procedures, and process improvements to reduce legal, operational, and compliance risk.
  • Partner with senior management to support long-term planning, strategy development, and execution based on market conditions, regulatory changes, and portfolio performance.
  • Oversee policy and procedure development and enhancements related to special assets, loan servicing, workouts, and enforcement actions.
  • Manage special assets to achieve the highest and best outcome, including loan resolution, refinance, reinstatement, forbearance, foreclosure, bankruptcy, loss mitigation, liquidation, note sales, and structured workouts.
  • Oversee complex real estate–related transactions, including distressed loan workouts, deed-in-lieu transactions, REO strategies, loan modifications, restructurings, and asset dispositions.
  • Respond to internal, client, investor, and borrower escalations related to distressed assets and complex transactions.
  • Appropriately assess legal, regulatory, and operational risk when making business decisions.

Competencies/Skills

  • Strong working knowledge of real estate transactions, loan workouts, and distressed asset resolution.
  • Demonstrated understanding of regulatory compliance frameworks affecting mortgage lending and servicing.
  • Moderate experience across default servicing and special asset functions, including collections, loss mitigation, foreclosure, bankruptcy, REO, claims, and default compliance.
  • Experience supporting or working with warehouse lending facilities and collateral enforcement is a strong plus.
  • Strong analytical and financial analysis skills with the ability to evaluate risk and structure solutions.
  • Excellent written and verbal communication skills with the ability to interact effectively with attorneys, regulators, investors, borrowers, and internal stakeholders.
  • Ability to manage multiple priorities in a fast-paced, highly regulated environment.
  • Strong attention to detail with an organized, process-driven mindset.
  • Collaborative team player with the ability to work cross-functionally while exercising sound judgment and discretion.

Education and Experience

  • Juris Doctor (JD) required.
  • Active California Bar license required.
  • Bachelor's degree or equivalent professional experience required.
  • 3+ years of experience in special assets, mortgage operations, loan asset management, real estate transactions, legal operations, or related financial services.
  • Highly preferred experience includes:
  • Real estate closings and loan workouts
  • Distressed debt and enforcement actions
  • Warehouse lending facilities
  • Regulatory compliance, audits, or examinations
  • Experience working closely with legal, compliance, capital markets, and servicing teams strongly preferred.

Accessibility:

At Archest, we will make reasonable accommodation to enable individuals with disabilities to perform essential functions. Please just let us know by contacting us at

Compensation: salary +annual bonus ($175,000-$225,000)

Not Specified
Salesforce Business Analyst
✦ New
Salary not disclosed
Irvine, California 1 day ago

Our client is looking for a Business Analyst who can help bridge the gap between business goals and technology solutions. In this role, you'll take ownership of Salesforce system support and enhancement, working closely with cross-functional teams to ensure business needs are translated into actionable technical requirements. If you thrive in a fast-paced environment and enjoy solving problems that make systems more efficient, this could be a great fit.

  • Location: Irvine, CA (Onsite 4 days a week)
  • Long term contract
  • No Visa Sponsorship Available for this role, We can not work corp to corp.

Responsibilities:

  • Provide daily support and enhancements for Salesforce and integrated web systems, including troubleshooting, break-fix support, and minor updates
  • Lead the full lifecycle of user requests—gathering requirements, conducting analysis, creating functional designs, and supporting testing and documentation
  • Act as the go-to liaison between business users and technical teams, translating business needs into clear technical solutions
  • Manage all phases of UAT, including test planning, training users, coordinating testing, and tracking outcomes
  • Build dashboards and reports, maintain support tickets, and keep communication flowing with stakeholders at all levels

We are looking for:

  • 3+ years of experience as a Business Analyst working with CRM platforms -Salesforce.
  • Strong communication skills and the ability to lead meetings, write clear documentation, and interface with both technical and non-technical audiences
  • Experience designing process flows and wireframes or mockups to support solution design
  • Ability to manage service desk tickets and triage user issues effectively and efficiently
  • Salesforce certifications are a plus, especially in Sales or Experience Cloud
  • Excellent communication skills
Not Specified
Director of Service Operations
✦ New
Salary not disclosed
Irvine, California 1 day ago

Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.

Key Responsibilities

  • Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
  • Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
  • Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
  • Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
  • Establish and lead service training programs supporting continuous development of customer service and technical personnel.
  • Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
  • Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
  • Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
  • Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
  • Foster a culture of accountability, collaboration, and customer-first execution across the service organization.

Qualifications & Experience

  • 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
  • Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
  • Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
  • Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
  • Excellent leadership, communication, and stakeholder influence skills.
  • High emotional intelligence with a coaching-oriented leadership style.
  • Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
  • Passion for building scalable service organizations and delivering exceptional customer experiences.
Not Specified
Framing and Production Specialist
✦ New
Salary not disclosed

Now Hiring: Framing & Production Specialist

Golden State Memorabilia | Newport Beach, CA (On-Site)

Are you a sports fan who likes working with your hands? Do you want to be part of a team that preserves sports history every single day?

Golden State Memorabilia is growing, and we're looking for a motivated Framing & Production Specialist to join our team in Newport Beach. This is a \"get-in-on-the-ground-floor\" opportunity in a fun, sports-centered environment.

The Role

This is a hands-on, multi-faceted position. You won't be stuck behind a desk; you'll be the heartbeat of our warehouse and production.

  • Craftsmanship: Using tools to cut, measure, and assemble high-quality frames.
  • Logistics: Managing shipping and ensuring orders reach fans in perfect condition.
  • Growth & Sales: Communicating with customers, building relationships, and assisting with sales.
  • The \"X-Factor\": Helping out at athlete signings and jumping in wherever the team needs a hand.

Who You Are

  • Growth-Oriented: No prior framing experience? No problem. We prioritize a willing-to-learn attitude over a resume full of experience. We will train the right person.
  • Handy: You are comfortable using tools and have a sharp eye for detail.
  • Goal-Driven: You love setting targets and hitting them.
  • A Team Player: You're happy to \"wear many hats\" and do whatever is needed to win.

Why Join Us?

  • The Environment: We work hard, but we have fun doing it. It's a sports-centered culture through and through.
  • Growth: We are looking for someone who wants to grow alongside the company.
  • Compensation: Competitive hourly rate based on your skills and reliability. Ability to work toward full time hours.

How to Apply

  • Apply directly here on LinkedIn.
  • Email your resume to:

We can't wait to see what you bring to the team!

Not Specified
Product Manager
✦ New
🏢 RIS Rx
Salary not disclosed
Irvine, California 1 day ago

Job Title: Product Manager

Location: Irvine, CA

Reports to: Director, Product Manager

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced \"RISE Rx\") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We've built the industry's first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you'll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Job Summary

We are seeking an experienced Product Manager to lead the vision, strategy, and execution of innovative software solutions that address key challenges in healthcare technology. This role will focus on driving patient affordability, optimizing gross-to-net (GTN) processes, and mitigating risk for pharmaceutical manufacturers. The Product Manager will serve as the bridge between business, technical, and clinical stakeholders, ensuring products deliver measurable value and align with company objectives. The ideal candidate is a strategic thinker with strong analytical skills, a proven ability to manage the full product lifecycle, and a passion for improving outcomes in the pharmaceutical and healthcare space.

Responsibilities

  • Define and own the product vision, strategy, and roadmap for software solutions that address healthcare technology challenges, including patient affordability, gross-to-net (GTN) optimization, and risk mitigation for pharmaceutical manufacturers
  • Translate complex business requirements into clear product specifications, user stories, and acceptance criteria for engineering teams
  • Collaborate closely with engineering, pharmacists, operations, data analysts, and business stakeholders to ensure product initiatives align with company objectives and customer needs
  • Drive the full product lifecycle from ideation to launch, including requirements gathering, prioritization, development, testing, release, and post-launch evaluation
  • Lead backlog grooming, sprint planning, and cross-functional standups, ensuring timely delivery of high-quality product releases
  • Analyze solution usage data, industry trends, and feedback to inform product decisions and identify new opportunities for innovation and differentiation
  • Partner with marketing, sales, and customer implementation teams to support go-to-market activities, product positioning, and customer adoption
  • Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement
  • Maintain deep awareness of pharmaceutical trends, regulatory requirements, and competitive landscape to guide long-term product strategy
  • Serve as the voice of the customer and ensure that product decisions balance user needs, business objectives, and technical feasibility

Skills

  • 5+ years of experience in product management, preferably in healthcare technology, SaaS, or pharmaceutical services
  • Experience using product management software (e.g., Jira, Aha!) to manage roadmaps, backlogs, and requirements
  • Proven track record of managing software products from concept through launch and iteration
  • Strong understanding of Agile/Scrum methodologies and experience working with engineering teams in iterative development environments
  • Familiarity with healthcare or pharmaceutical industry processes strongly preferred
  • Experience working with cloud-based platforms (AWS or similar), data analytics tools, and software development concepts
  • Strong analytical skills with ability to interpret usage data, market research, and financial metrics to drive product decisions
  • Excellent leadership and collaboration skills, with experience influencing stakeholders across technical and non-technical teams
  • Exceptional communication skills with the ability to explain product decisions and technical trade-offs clearly to executives, customers, and development teams
  • Ability to balance strategic vision with day-to-day execution and delivery in a fast-paced environment
  • Strong problem-solving skills and the ability to anticipate and resolve complex product challenges

Education

  • This position requires a Bachelor's degree; MBA or advanced degree preferred

What we offer:

  • Free gym membership
  • Modern office
  • Annual merit-based salary increases
  • 401(k) with annual company match
  • Medical - RIS Rx covers 100% of the employee's base HMO medical plan
  • Voluntary Dental, Vision & Life Insurance
  • Flexible Savings Account (FSA)
  • Paid Holidays
  • Time off that grows with you:
  • 3 weeks PTO 0-2 years
  • 4 weeks PTO after 3+ years
  • 5 weeks PTO after 5+ years
  • Recognition programs that celebrate impact and results
  • Mentorship and coaching opportunities
  • Clear growth paths and career development support
  • Fully stocked snack kitchen
  • Company-paid lunches
Not Specified
Customer Service Manager
✦ New
Salary not disclosed
Irvine, California 1 day ago

The Customer Service Manager is responsible for overseeing daily customer support operations and leading a team of Customer Service Specialist for Layn USA. This role ensures high-quality service delivery, resolves escalated customer issues, and drives improvements in customer satisfaction, operational efficiency, and team performance. The Customer Service Manager provides leadership, coaching, and strategic direction to maintain a high-performing customer support team.

I. Specific Tasks, Duties and Responsibilities:

  • Ensure prompt and professional resolution of customer inquiries and complaints.
  • Manage complex or escalated customer issues and provide appropriate resolutions.
  • Develop and maintain customer service policies, procedures, and best practices.
  • Identify operational inefficiencies and implement process improvements.
  • Collaborate with other departments to resolve recurring customer issues.
  • Coordinate shipment of customer samples and ensure proper documentation and tracking.
  • Oversee daily customer service operations across phone, email, chat, and other channels.
  • Work with the operations and warehouse teams to maintain visibility of sample inventory and finished goods availability.
  • Track sample requests and follow-ups through Zoho to support the commercial team's sales activities.
  • Provide ongoing coaching and professional development opportunities for team members.
  • Ensure staff are knowledgeable about company products, services, and policies.
  • Implement training programs to improve service quality.
  • Supervise, coach, and mentor a team of customer service representatives.
  • Conduct hiring, onboarding, and ongoing training for new and existing staff.
  • Set performance goals and conduct regular performance evaluations.
  • Foster a positive, collaborative team environment.

III. Essential Skills and Experience:

  • A preferred qualification is an Associate's Degree in Business, Management, Communications, or a related field.
  • Experience in the Ingredient or Food Science Industry is a plus.
  • 3–5+ years of experience in customer service, with at least 2 years in a supervisory or management role.
  • Strong leadership and team management skills.
  • Excellent communication, problem-solving, and conflict-resolution abilities.
  • Experience with CRM platforms and customer support software a plus
  • Ability to make informed operational decisions.

IV. Dimensions of Position:

Scope of Responsibility

Direct Reports: up to 6

V. Physical Requirements and Safety Considerations of the Position:

Essential Physical Job Requirements:

  • Ability to sit for extended periods while working at a computer or workstation.
  • Ability to use a computer, keyboard, mouse, and telephone for prolonged periods.
  • Ability to communicate clearly and effectively with customers and team members in person, by phone, and through electronic communication.
  • Ability to occasionally move throughout the office to support team members or attend meetings.
  • Ability to read and interpret information on computer screens and written documents.
  • Ability to occasionally lift or move office materials up to approximately 10–15 pounds (e.g., files, office supplies, or equipment).
  • Ability to maintain focus and attention in a fast-paced customer service environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance
Not Specified
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