Sales Jobs in Hilliard

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Territory Manager, Infection Control (IC) will be responsible for the sales and support of Getinge Infection Control equipment consisting of sterilizers, washers, service contracts and equipment, and assists with asset management solutions and consumables for both existing and potential customers in the assigned territory. Business opportunities for this position will include a balance of replacement, renovation, and new construction business. Key objectives of this role will be, to increase Getinge market share, develop and encourage strong customer relationships, and build brand loyalty and customer satisfaction. The position must be able to plan, prioritize, monitor, and track all sales cycle events; apply knowledge of the organization's services, products, and marketing techniques in pursuit of responsible profit margin and market share growth. This territory covers Ohio, western Pennsylvania and western New York.

Job Responsibilities and Essential Duties

• 
  
• Responsible for meeting or exceeding sales targets while maintaining expenses within assigned territory.
  
• Able to develop strategic sales plans for all required sales opportunities, as well as ability to plan, prioritize, monitor, and track all sales cycle events.
  
• Monitor and update individual forecasted sales data on a weekly basis with a focus on accuracy and completeness of data.
  
• Provide Return on Investment (ROI) and/or business case information to justify purchasing Getinge Surgical Workplace products.
  
• Manage forecasting, monitoring, closing and post-sales support of all territory business.
  
• Where possible, promote all Getinge product offerings, including all equipment lines, training programs, and service contracts.
  
• Market and sell equipment to installed base as upgrades or replacement.
  
• Market equipment to new customers to replace competitions installed base.
  
• Lead follow-up, sales planning, and territory management.
  
• Identify required resources to effectively position Getinge during the sales and support process.
  
• Track, report, and analyze sales opportunities with the Regional Sales Manager on a routine basis.
  
• Manage completion of product demonstration events and assist in installation and post-sales support.
  
• Monitor and report customer issues with the Regional Sales Director and/or responsible Getinge employee.
  
• Manage time and resources within the assigned territory in conjunction with near-term plans to ensure the territory's objectives are achieved.
  
• Participate in regional and national trade shows when required.
  
• Enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
  
• Ensure compliance with governmental regulations and maintaining honesty, integrity, and excellent work ethics.
  
• Perform other related duties as required or assigned.
  

Minimum Requirements

• 
  
• Bachelor's Degree or equivalent combination of education and work experience.
  
• Minimum of 3 years medical device/capital sales experience, which includes direct selling experience to physicians and hospitals; or minimum of 4 years applicable clinical experience with sales aptitude.
  
• Alternatively, minimum of 4 years of experience in roles focusing on building and maintain strong client relationships, problem-solving and creating and executing strategic plans, and coordinating with multiple stakeholders to drive organizational success growth can be considered if it demonstrates strong sales aptitude.
  
• Must have a valid driver's license.
  

Required Knowledge, Skills and Abilities

• 
  
• Demonstrated record of success or achievement in professional positions, including meeting or exceeding performance goals.
  
• Solid understanding of specified functional area, and application of business concepts, procedures, and practices.
  
• Able to prioritize and multi-task in a highly demanding matrix environment, and ability to function well in a team selling approach.
  
• Carry out operations within an established budget.
  
• Must have sound knowledge of a variety of alternatives and their impact on the business and be able to exercise judgment in selecting innovative and practical methods to achieve problem resolution in the assigned territory.
  
• Establish and cultivate an extensive network of support to facilitate completion of assignments.
  
• Ability to influence middle management and external customers on technical as well as new business solutions.
  
• Excellent communication, listening, interpersonal and organizational skills; self- motivated and directed to achieve assigned goals.
  
• Intermediate skills in Microsoft Excel, Word, PowerPoint and Outlook and familiarity with Customer Relationship Management CRM) tools
  

• 
  
• Must travel as required to customer sites (75% and above); must reside within the assigned region; must be able to operate an automobile (valid driver's licensed required).
  
• Must be able to respond to inquiries and communicate with others in writing and via telephone.
  
• Must be able to decipher data from computer-generated reports, software programs, technical manuals, and written correspondence.
  
• Must be able to work at PC workstation/laptop 1/3 of standard workweek.
  

#LI-JW1

Sales salary range: Total Compensation= $165-$185K. (base + at plan target incentive) depending on experience and location

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

This job consists of one or more duties involving the efficient picking and packing, handling and the timely movement of product. Primary goal is to move product safely while maximizing productivity. Detailed Standard Operating Procedures exist for tasks performed by this job in the following attributes: Breakdown, Ecom Full Service, Ecom Indirect, Happy Beauty, Key In, Loading, Packing, Picking, Returns, Stores, Cleaning, Batching

Responsibilities

• Monitors workflow and adjusts to changes by directing and guiding others in assigned department
• Keeps supervisor up-to-date the progress assigned department and any challenges that may arise
• Responsible for daily workloads being completed
• Continues to perform as an individual contributor completing and complicated tasks requiring considerable judgment independent analysis and decision making and detailed knowledge of the position and procedures
• May assist in training or retraining of ne or current employees.
• Conducts self in manner that portrays safety, productivity and professionalism
• Monitors workflow and adjusts to changes by directing and guiding others in assigned department

Knowledge, skills & abilities requirements

• High school diploma or equivalent

• Prefer prior distribution/warehouse experience

• Basic computer skills

• Verbal and written communication skills

• Ability to work in a fast-paced environment with the capability to adjust to change and interruptions
• Ability to work with limited supervision

• Requires 5 years of directly related experience or equivalent work experience

• Must have a thorough working knowledge of all processes and policies relating to all duties performed in their assigned department(s)

• Working knowledge of currently utilized warehouse management software and equipment used in their department(s)

• Verbal and written communication skills

• If the assigned group requires the operation of lift trucks, must be able to become certified through the Sally Beauty Lift Truck Training Program in order to efficiently and safely operate a forklift within the time frame specified by management.

• Must be able to maintain neat and accurate records

• Must be skilled in basic arithmetic and have ability to read and interpret orders, product description, and/or numbers in the English language
• Follows all procedures and policies
• Ability to work with a diverse range of personalities
• Ability to work in a fast paced environment with the capability to adjust to change and interruptions
• Ability to work with limited supervision
• Operates all lift equipment in a safe manner to ensure personal protection and to ensure the protection of other personnel and company property

Competencies & attributes

• Passionate Learner actively learns; asks questions to gain further understanding; open to feedback; applies leaning to role; considers learning important and completes when assigned
• Flexible & Agile Adapter open to change, works well with little direction and finishes the task, keeps calm under pressure and doesn't dwell on the past
• Talent Builder shares knowledge with others, considers how to include others to problem solve and gain knowledge, looks for ways to acknowledge and motivate others
• Effective Communicator can articulate well when sharing information, self-aware of impact and style when communicating to engage others, asks questions and listens
• Team Builder works well with others, collaborates with a wide number of associates/teams, acts humbly when a part of a team and understands the importance of including others
• Customer Focused Partner understands the customer and shares insights, values the customer and eager to make a positive impact, holds self to a good standard of customer service
• Strategic Thinker brings new, strategic ideas to the team, actively supports strategic plans, provides additional ideas to drive improvements
• Big Picture Thinker understands how the team operates, knows how decisions could impact other teams
• Results Driver holds self to a good standard of work and delivery, manages own time and focuses on the right priorities, self-motivated, adapts easily, demonstrates grit

Problem Solver & Decision Maker uses the right information to make decisions and take action with others to solve problems, uses good judgement to make prompt yet balanced decisions

Working conditions & physical requirements

The work environment involves everyday risks or discomforts associated with working in a warehouse environment, which requires heightened safety precautions typical of loading/receiving docks and high-volume inventory management operations, e.g., use of safe work practices with light to heavy equipment, while utilizing forklifts and pallet jacks, avoidance of trips and falls, observance of fire regulations, etc. Exposure to occasional fumes and odors and/or temperature fluctuations (25 degrees to 105 degrees Fahrenheit) is possible.

The position requires some physical exertion and the able to perform the basic lifting and system tasks for all warehouse functions and departments including receiving, put away, picking, packing, cycle counting, order checking and shipping. The work requires the repetitively lifting of cartons weighing 10 to 55 pounds, standing/walking for 6 to 12 hours a day, and climbing up and down stairs and ladders.

Position Summary 

The Supply Chain Planning Manager is responsible for ensuring the right materials and finished goods are available at the right time and cost to support company growth and customer demand. This role oversees demand forecasting, inventory planning, vendor coordination, and purchase order management across raw materials, packaging components, and finished fragrance products. 

The ideal candidate will bring strong analytical thinking, vendor negotiation skills, and operational discipline to ensure reliable supply while optimizing inventory levels and working capital. 

Key Responsibilities 

Demand Planning & Forecasting 

• Develop and maintain monthly and quarterly sales forecasts based on historical sales, promotions, product launches, and seasonality. 
• Collaborate with Sales, Marketing, and Finance to refine demand projections.
• Translate forecasts into material and production requirements. 

Inventory Planning & Management 

• Monitor inventory levels across raw materials, packaging components, and finished goods. 
• Maintain appropriate safety stock levels to prevent stockouts while controlling excess inventory. 
• Provide regular reporting on inventory health, stock risks, and recommended replenishment actions. 

Procurement & Purchase Order Management 

• Create and manage purchase orders for raw materials, fragrance oils, bottles, pumps, caps, labels, cartons, and other packaging components. 
• Track open purchase orders and ensure on-time delivery from suppliers.
• Maintain clear visibility into inbound inventory and expected arrival timelines. 

Vendor & Supplier Management 

• Negotiate pricing, lead times, and terms with domestic and overseas suppliers.
• Build strong relationships with key vendors to improve reliability, cost, and service levels.
• Monitor supplier performance and address quality or delivery issues proactively.

Production Planning Support 

• Align inbound material availability with production schedules for filling, packing, and fulfillment operations. 
• Work closely with operations leadership to ensure production runs are properly supplied.

Reporting & Business Insights 

Provide regular reporting to leadership on: 

• Inventory levels and turnover 
• Open purchase orders 
• Supplier performance 
• Forecast accuracy 
• Cost trends and savings opportunities 
• Recommend purchasing strategies based on demand trends and sales projections.

Process Improvement 

• Identify opportunities to improve planning processes, forecasting accuracy, and supplier performance. 
• Implement systems or tools that enhance visibility across inventory, purchasing, and demand planning. 

Qualifications 

Education & Experience 

• Bachelor’s degree in Supply Chain, Business, Operations, or related field preferred.
• 5+ years of experience in supply chain planning, procurement, or inventory management. 
• Experience working with overseas vendors and international sourcing strongly preferred.
• Experience in consumer packaged goods (CPG), beauty, fragrance, or similar manufacturing environment preferred. 

Technical Competencies & Tools 

The ideal candidate will have experience or proficiency in the following tools and systems to enhance visibility, planning accuracy, and operational efficiency: 

Enterprise Resource Planning (ERP) Systems 

• Experience using ERP systems to manage purchasing, inventory, and supplier records (e.g., NetSuite, SAP Business One, Microsoft Dynamics, or similar).
• Ability to manage item master data, bill of materials, and inventory transactions within ERP systems. 

Demand Planning & Forecasting Tools 

• Experience with forecasting software or demand planning tools such as Netstock, Forecast Pro, Anaplan, or similar. 
• Ability to develop statistical forecasts and adjust projections based on market insights and promotions. 

Data Analysis & Reporting 

• Advanced proficiency in Microsoft Excel, including pivot tables, forecasting models, data analysis, and scenario planning. 
• Experience with Power BI, Tableau, or similar business intelligence tools for supply chain reporting and dashboards. 
• Ability to analyze large datasets and translate insights into purchasing and inventory strategies. 

Inventory Optimization Tools 

• Familiarity with inventory planning concepts such as safety stock modeling, reorder points, lead time variability, and inventory turnover analysis. 
• Experience using inventory optimization software or modules within ERP systems.

Procurement & Vendor Management Systems 

• Experience managing vendor communications, pricing structures, and purchase orders through digital procurement systems. 
• Familiarity with supplier scorecards, cost tracking, and contract management tools.

Collaboration & Workflow Tools 

• Proficiency with collaboration platforms such as Microsoft Teams, Slack, or similar tools for cross-functional communication. 
• Experience using project management or workflow tools such as Asana, , or Smartsheet to manage supply chain initiatives. 

Key Success Metrics 

• Inventory turns and working capital optimization 
• Forecast accuracy 
• On-time supplier delivery 
• Reduction in stockouts or production delays 
• Cost savings through vendor negotiations and purchasing strategy

Senior Associate, Business Transformation

Location: Greater Columbus, Ohio

About the Opportunity

We are partnering with a fast-growing, global organization to find a Senior Associate, Business Transformation for a highly visible team focused on improving key business processes across the company.

This team operates like an internal consulting group and partners across functions to solve problems, improve workflows, support systems-related initiatives, and help the business scale more effectively.

This is an excellent opportunity for someone with strong analytical ability, business curiosity, and a process improvement mindset who wants broad exposure, meaningful work, and long-term growth. The right person will be able to think through ambiguity, stay organized, communicate well, and contribute in a fast-moving environment.

Why This Opportunity Stands Out

• Opportunity to learn from an experienced, high-performing team
• Strong exposure to business operations, systems, and cross-functional initiatives
• Fast-growing company with meaningful career growth potential
• Visible role with direct involvement in important business projects
• Strong benefits package, including:
• Comprehensive medical, dental, vision, life insurance, and more
• 10 holidays
• 5 weeks of vacation
• 401(k) match
• Several additional incentives
• Compensation: $70k to $105k base salary (if interested but you need more to consider, just let me know and I will ask.

What You’ll Do

• Support business process improvement projects across Order to Cash, Purchase to Pay, New Product Development, and Sales, Inventory, and Operations Planning
• Help plan, coordinate, and execute cross-functional initiatives
• Build and maintain project schedules, milestone trackers, meeting documentation, process maps, standard operating procedures, and role/responsibility documentation
• Assist with current-state assessments, future-state process design, root cause analysis, and implementation planning
• Gather information from stakeholders, organize findings, and help translate business needs into actionable next steps
• Support improvements tied to enterprise systems such as Oracle or SAP
• Prepare reports, dashboards, status updates, presentations, and analysis to support decision-making
• Help identify process gaps, workflow inefficiencies, and opportunities for simplification or automation
• Participate in working sessions and help keep projects moving forward across multiple stakeholders
• Contribute to training, documentation, and change adoption efforts as needed

What We’re Looking For

• 2 to 4+ years of relevant experience in business analysis, consulting, project coordination, operations, finance transformation, process improvement, supply chain, or related work
• Strong analytical and problem-solving skills
• Ability to operate effectively with limited structure and shifting priorities
• Strong communication skills and comfort working with a range of stakeholders
• Organized, proactive, and able to manage multiple priorities at once
• Curiosity, initiative, and a desire to learn quickly
• Strong attention to detail and follow-through
• Bachelor’s degree preferred in business, finance, accounting, engineering, supply chain, information systems, economics, computer science, or a related field

Preferred Qualifications

• Exposure to business process improvement, transformation, operational excellence, or internal consulting work
• Experience with Oracle, SAP, or other enterprise platforms
• Familiarity with Excel, Power BI, or other reporting and project coordination tools
• Exposure to manufacturing, custom product environments, or complex business operations is helpful
• Interest in artificial intelligence tools and how they can improve workflows is a plus

Ideal Profile

This role is well suited for someone who is bright, adaptable, and eager to grow. You do not need every answer on day one, but you should know how to think through a problem, ask smart questions, and help create structure where little exists. You should be comfortable in a fast-paced environment and excited by the chance to take on visible, meaningful work.

Interested?

Please apply today for consideration as interviews are currently being conducted.

This position is not eligible for sponsorship. US Citizenship or Green Card is required.

Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.

As Eight Eleven Group’s flagship brand, Brooksource was established to provide human capital solutions to the Information Technology industry. Our team takes a relationship-based, solution-driven approach with Fortune 500 clients to help them solve their human capital challenges. We are not just in the business of consulting services - we are in the business of making a meaningful and authentic impact both internally with our employees and externally with our clients and consultants.

RESPONSIBILITIES

As a Brooksource Recruiter, you will build out talent networks of long-lasting, personal, and professional relationships with potential consultants. We create a next-level experience through the hiring process as they source and screen for qualified candidates to match them with opportunities where they can succeed. Recruiters advocate for their candidates, are accessible, genuine, and take the time to understand how they can add value to their job search and interview process. Our Recruiters bring value to our clients by offering them flexibility of timeline and finding them top talent at a rapid pace. Here’s what you will do:

• Collaborate with our sales team to determine the client’s hiring needs
• Help develop a strategy to identify niche-skilled candidates that meet expectations
• Qualify candidates through an intensive internal interview process before presenting candidate to external clients. This includes phone, in-person, and virtual interviews
• Assess applicants' knowledge, skills, and experience to best suit open positions
• Provide resume coaching, mock interviewing, job offer assistance, and interview feedback to candidates
• Handle a variety of activities daily, as well as the challenge of new problems and new ventures
• Provide extensive onboarding and post-placement support to create raving fans in our consultants throughout the duration of their project assignments with our clients
• Consistently hit their weekly metric goals of phone calls, interviews, and placements
• Set personal and team goals through frequent goals sessions with your manager and recruiter support
• All other job duties and responsibilities as assigned by the Company and/or typical for the position.

BENEFITS & PERKS

• Base salary + uncapped commission structure
• 401K match program
• Full slate of benefits, including health, dental, vision plans, and HSA
• Paid holidays
• Paid vacation, sick, and personal days
• Eight Eleven’s BeGiving Program: 8 hours per quarter for service work/volunteering
• Access to Eight Eleven University: Internal personal & professional development program
• All-expenses-paid Reward Trip each year for top producers and a guest
• Top-notch training programs at every step in your career
• Access to a personal financial concierge
• Genuine, passionate, family-oriented culture

WHAT YOU WILL NEED TO SUCCEED

• Competitive, motivated spirit and desire to succeed
• Outstanding communication skills and innate ability to connect with people
• Innovative and entrepreneurial spirit with the desire to learn and grow
• Results-driven, forward-thinking, problem-solving mindset
• Thrives in a fast-paced, collaborative, positive and ever-changing work environment
• Lively interest in the technical aspects of the work
• Bachelor’s Degree

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

Create an outstanding customer experience through exceptional service.

Establish and maintain a safe and clean environment that encourages our customers to return.

Assist manage in achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards.

Embrace the customer first strategy and encourage associates to deliver excellent customer service.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

WHY WORK FOR TRIPLE T?

You get to work with a great group of individuals that work hard and like to have fun! Our dress code is relaxed and our office layout is open so you can easily collaborate and problem solve with other team members. What are SOME of the perks of working at TTT: wellness reimbursement, social events (in office and out of office), frequent company catered lunches, 100% employee owned, and much more!

WHAT YOU'LL DO:

We're looking for 2nd shift Logistics Coordinators to join our team! The 2nd shift Logistics Coordinator provides strategic support to our operations and sales team. This is a salaried, full time position with hours 1600 - 2359, Monday through Friday. You will be responsible for monitoring pickups, deliveries, ensuring customer satisfaction and maintaining accurate documentation of all freight moving in our transportation management system. The core functions involve communicating with customers and carriers, tracking the loads that are booked until the order has been unloaded at the final destination and answering inbound and making outbound calls.

REQUIREMENTS:

• Customer Service experience preferred
• Detail oriented
• Ability to multi-task
• Work with a sense of urgency
• Strong communication skills
• Enthusiasm and high energy

COMPENSATION & BENEFITS:

• Competitive Base Salary
• Health, Dental & Vision coverage
• Relaxed Dress Code!
• Paid Time Off
• Wellness Reimbursement
• Participation in an Employee Stock Ownership Plan
• 401(k) w/ company match
• $50,000.00 Company paid life insurance

JOB SUMMARY

The Commercialization Manager is the quarterback of go-to-market and commercialization efforts across all products. This role ensures that each product release, enhancement, and new offering is positioned for success by aligning resources, driving cross-functional execution, and supporting Product Managers with commercialization tasks such as pricing, packaging, messaging, and launch readiness.

The ideal candidate thrives at orchestrating complex work across marketing, sales, product, clinical, legal, and customer operations. They bring a structured, repeatable approach while staying nimble in a fast-moving, multi-product environment.

RESPONSIBILITIES

Commercialization Leadership

• Serve as the central point of coordination for all commercialization efforts across the product portfolio.

• Develop and manage commercialization plans, timelines, and checklists to ensure consistency and accountability across teams.

• Maintain a portfolio-level view of upcoming launches, enhancements, and market-facing changes.

Cross-Functional Orchestration

• Ensure the right teams (Product, Engineering, Sales, Marketing, Clinical, Legal, CS, Training, etc.) are aligned, resourced, and executing according to plan.

• Facilitate cross-functional working sessions, launch readiness reviews, and go/no-go decisions.

• Anticipate and remove blockers related to resourcing, prioritization, or communication gaps.

Product Manager Support

• Partner closely with Product Managers to support commercialization tasks like:

• Pricing and packaging updates
• Sales enablement needs
• Enabling professional services
• Provide templates, playbooks, and coaching to help PMs deliver consistent commercialization artifacts and outputs.

Launch Execution & Readiness

• Ensure all required materials and processes are in place for successful launch (e.g., sales enablement content, training modules, support documentation, release communications).

• Track progress against key commercialization milestones and proactively escalate risks.

• Own internal communication of what is launching, when, and why it matters.

Operational Excellence

• Continuously improve commercialization processes and rituals—intake, scoping, planning, and go-to-market workflows.

• Standardize tools, templates, and KPIs used across product lines.

• Identify opportunities to increase speed, reduce friction, and strengthen cross-team visibility.

Market & Business Alignment

• Ensure commercialization plans align with company strategy, revenue targets, market needs, and partner commitments.

• Provide input into quarterly and annual planning on commercialization capacity and readiness.

• Support forecasting and resource planning for upcoming launches.

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

• Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
• Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
• Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
• Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
• Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
• Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

• Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
• Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
• Foster a collaborative and resident-focused culture to drive excellence in service delivery.
• Resident & Prospect Satisfaction
• Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
• Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
• Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

• Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
• Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
• Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
• Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
• Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer-focused mindset.
• Strong verbal and written communication skills.
• A minimum of three (3) years of management experience leading a team.
• A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
• Experienced in property financial analysis and must be able to read and understand financial reports.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• Must be able to effectively manage in a crisis.
• A desire for professional development and continued learning
• Ability to manage one’s time effectively and productively.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
• A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

B I R G E & H E L D

Investing in Communities to Transform Lives.

Who We Are

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

Position Overview

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

Key Responsibilities

Relationship Building with Prospects

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

• Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
• Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

• Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
• Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
• Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
• Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
• Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

• Maintain accurate and up-to-date records within the company’s property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

• Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
• Support community events or initiatives aimed at enhancing resident experience.
• Understand and adhere to standard operating procedures.

Education, Experience, And Skills

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer- focused mindset.
• Strong verbal and written communication skills.
• One (1) year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.