Sales Jobs in El Sobrante, CA

19 positions found

Keyholder
✦ New
Salary not disclosed
Berkeley, CA 4 hours ago

About Topdrawer


Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.


Key Holder – Role Overview

As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experiences, deep product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing responsibilities, and support the team in creating a thoughtful, inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual, you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity, service, and growing into a future leadership position.


Key Responsibilities

Customer Experience & Community

  • Deliver a welcoming, educational, and personalized customer experience
  • Model Topdrawer’s values in every interaction, from storytelling to service follow-up
  • Support the store team in building lasting relationships with customers and local partners

Team Support & Leadership

  • Lead by example on the sales floor and during peak periods
  • Assist in onboarding, coaching, and mentoring new team members
  • Help maintain a positive, inclusive, and collaborative team environment

Store Operations & Merchandising

  • Perform opening and closing procedures with a high level of responsibility
  • Assist with inventory receiving, restocking, and visual merchandising
  • Uphold visual standards that highlight Topdrawer’s curated and elegant assortment

Sales & Business Support

  • Contribute to achieving daily sales, conversion, and average order value goals
  • Support monitoring of store performance and share opportunities for improvement
  • Maintain store standards in cleanliness, presentation, and customer care
  • Stay up to date on product knowledge, new arrivals, and promotions

You Are

  • A thoughtful, hands-on leader with 2+ years of retail or key holder experience
  • Passionate about creativity, sustainability, and intentional living
  • Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools
  • Warm, dependable, and energized by building lasting customer relationships
  • Curious and committed to continuous learning and improvement
  • Experienced or eager to grow in visual merchandising and product storytelling
Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.

Benefits Part-Time:

  • Part-time (hourly)
  • Generous Employee Discount
  • Flexible Spending Accounts (FSA) for Health and Dependent Care
  • 401(k) Retirement Plan (IRA) with Company Matching
  • Commuter Benefits
  • Monthly Sales Commission Opportunities
  • $18-$22/hour


Additional Information

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.


Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact


Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.


Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.

Not Specified
Sales Associate
✦ New
Salary not disclosed
El sobrante, CA 13 hours ago
Sales Associate

Hourly: $19.20 - $19.20

The Sales Associate is responsible for providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures, and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

Essential Duties And Responsibilities:

  • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
  • Promote and sell services and merchandise provided by the organization.
  • Consistently set goals to grow and improve selling skills and track overall sales.
  • Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
  • Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
  • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
  • Consistently achieve and/or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
  • Attend all staff meetings and tech clinics for the store.
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities:

  • There are no supervisory responsibilities for this role.

Qualifications:

  • 0-2 years of customer service experience.
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment.
  • Is a self-starter, has initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Is a team-player, passionate about outstanding customer service and selling merchandise.
Not Specified
Sales Specialist
✦ New
Salary not disclosed
Martinez, CA 1 day ago
Sales Specialist | Home Depot

Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutionsincluding installation and related services.

Sales Specialists listen to customer needs, address concerns, and highlight current promotions and financing options.

By understanding local competitors and communicating Home Depot's advantages, Sales Specialists guide customers through every step, set clear expectations, and ensure a smooth shopping experience.

Sales Specialists are expected to meet monthly sales goals and other metrics to drive sales in the store.

Sales Specialists also help keep the store clean, organized, and safe, working as part of a team to deliver excellent customer servicewhile actively monitoring inventory and driving in-stock to support a seamless shopping experience.

Not Specified
Retirement Plan Advisor - Spanish
✦ New
🏢 Empower
Salary not disclosed
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own.

We have a flexible work environment, and fluid career paths.

We not only encourage but celebrate internal mobility.

We also recognize the importance of purpose, well-being, and work-life balance.

Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom.

Empower Yourself.

The Retirement Plan Advisor assists individuals in achieving a successful retirement and planning their financial future through group and individual presentations to new and existing defined contribution 401(k)/(a), 403(b), and/or Government 457 plan participants across all plan sizes.

This role uses data-driven, analytical thinking to lead impactful conversations with participants, meets client service level agreements and achieves annual targets as assigned.

This position will also assist the Relationship Management team in effectively establishing and maintaining relationships with key stakeholders within the territory assigned.

This Advisor will work with plan participants on the West Coast and bilingual Spanish skills are required.

Occasional travel is required between Colorado and California.

What you will do Conduct Retirement Readiness Reviews, as well as other individual meetings and group presentations, with targeted participants using consultative expertise to improve retirement outcomesDevelop and maintain strategic partnerships with key stakeholders for each location within assigned territory or for assigned employer-sponsored plansConduct one-on-one virtual and on-site group meeting by using various technologies in a professional mannerManage meeting schedule, including travel bookingCreate and execute dynamic business plans and tactics to drive positive retirement income objectives for participantsDocument interactions in Salesforce and collect required information to adhere to guidelines for regulatory complianceAchieve plan level and individual goals to help achieve service level agreements and business resultsParticipate in client meetings, sales finals, or other external meetings as neededWork collaboratively across internal service and management teams to improve effectivenessWhat you will bring Bachelor's degree or equivalent work experience in lieu of a degree3 – 5 years relevant financial services experienceSpanish bilingual skills requiredStrong presentation skills requiredProficiency in MS Word, Excel, PowerPoint, and Teams requiredStrategic thinker who can work independently requiredStrong relationship building and territory management skills requiredFINRA Series 6, 63, 65 registrations required within established timeline;current FINRA registrations strongly preferredFINRA fingerprinting required upon hireWhat will set you apart Working knowledge of Salesforce preferredWorking knowledge of building blocks for successful retirement planning preferredBasic understanding of defined contribution plans preferredPractical experience providing high-level, consultative client interactions preferred#PJRPA
***Applicants must be authorized to work for any employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
***What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career.

We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

Medical, dental, vision and life insurance Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time — 16 hours per calendar year Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) –BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play.

BRGs are open to all.

Base Salary Range $79,400.00
- $112,175.00The salary range above shows the typical minimum to maximum base salary range for this position in the location listed.

Non-sales positions have the opportunity to participate in a bonus program.

Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance.

Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer•Drug-free workplace We are an equal opportunity employer with a commitment to diversity.All individuals, regardless of personal characteristics, are encouraged to apply.All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption.

You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet.

Other necessary computer equipment, will be provided.

You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.
*** Job Posting End Date at 12:01 am on: Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.

Workplace Flexibility:Remote
- Must reside within territory
Not Specified
FT Customer Service Representative - Work From Home
Salary not disclosed
San pablo, CA, WFH 2 days ago

[Customer Support / Remote]
- Anywhere in U.S.

/ $23 per hour / Medical, dental & vision / 401k
- As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from customers; Ensure accurate order entry and timely feedback to customer inquiries; Work collaboratively with colleagues, focusing on building strong customer relationships; Stay up-to-date on company products, policies, and procedures to provide accurate and informed assistance to customers...Hiring Immediately >>


Remote working/work at home options are available for this role.
Not Specified
Manager
🏢 9Round
Salary not disclosed
Martinez, CA 2 days ago
JOB DESCRIPTION (full-time) Under the direction of the owner, the manager is responsible for the overall operation, maintenance, and success of the gym. The manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces 9Round's vision to create the best member experience possible. This is a great position for a candidate looking to be a proponent for growing a dynamic small business backed by the world's largest kickboxing franchise. RESPONSIBILITIES include, but are not limited to the following: Training
  • Ensure personal attention is being provided by trainers during every 9Round workout with high energy and with the ability to multitask, participate as necessary
  • Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary
Selling
  • Sell memberships with a focus on total revenue brought in each month
  • Achieve monthly sales goals established with owner
  • Develop strategy for and manage 9Round Social Media Presence (Facebook, Instagram, and others) by creating content and videos that build brand loyalty and increase exposure to all potential demographics.
  • Develop and execute monthly marketing plans with owner, within a monthly budget, which may include the following, or others: Trade Shows, Health Fairs, Business to Business relationships, corporate partnerships
  • Personalized and engaging lead generation/re-generation and follow up to convert prospects into members
  • Maintain excellent customer service with current members, follow up with them to keep them engaged with our 9Round Family, and cultivate member referrals
  • Customer service via all forms of communication: in person, phone, email, text, social media, etc.
  • Resolve past due memberships
Cleaning
  • Ensure the gym is kept clean and all equipment organized and in working order at all times.
  • Ensure all Opening & Closing Procedures are completed as scheduled and outlined.
  • Develop a scheduled cleaning program and ensure team members carry out tasks in a high quality, timely manner
  • Order inventory and supplies as needed
Operations
  • Work closely with owner to hire, properly train, and motivate employees
  • Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry
  • Conduct monthly team trainings/meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals
  • Provide sales support and training to staff to maintain a high conversion rate
  • Manage work schedule for all employees
  • Mediate and resolve employee relations matters
  • Maintain a focus on keeping expenses low, including payroll expenses, to maximize profit growth
  • Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
  • Maintain the security and safety of the gym, members, guests, and confidential information
  • Any and all duties required to run a successful, profitable gym that adheres to the Franchise Standards
REQUIREMENTS The successful candidate must have the following experience, skills and education:
  • Completion of 9Round Certified Trainer Program
  • Completion of all 9Round Corporate Training Modules
  • Training experience for personal or group fitness
  • Sales experience with demonstrated ability to drive sales and meet established goals
  • Proven leadership ability in an educational, fitness or professional setting
  • Clear and articulate communication skills
  • Efficient time management skills
  • Current CPR/AED certification
  • Computer literacy
  • Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs.
Preferred :
  • Degree in related field (ex: Exercise Science, Physiology, Kinesiology, Sports Management)
  • Sales experience with demonstrated ability to drive sales and meet established goals
  • Current national training certification
  • Bachelor's degree
QUALITIES FOR SUCCESS IN THIS POSITION
  • Physically fit and committed to living a healthy lifestyle
  • Passionate, intelligent and knowledgeable regarding the fitness industry
  • Detail oriented, hardworking, accountable
  • Creative, personality, high energy personality that is contagious
  • Someone who wants to have FUN, SMILE and LAUGH at work
  • Strong leadership ability with the understanding that there is no \"I\" in team
  • Ability to work independently, as well as with a team
  • Comfortable closing sales by building relationships and selling the value of 9Round
  • Comfortable creating videos and content in a gym setting. Creative thinking and ability to execute a formal marketing plan
  • Comfortable communicating with all demographics by all avenues (face to face, phone calls, text, email, social media, group settings, etc.)
  • Develop new business and marketing opportunities while fostering the relationship with current members
  • Must be available to be in the gym building relationships with members a set number of hours each week
  • Professional, above all else
BENEFITS
  • 9Round Trainer Certification Program
  • Uniform and Equipment Starter Kit
  • Bonus opportunities
  • Complimentary gym membership for yourself and significant other
  • Access to 9Round Nutrition Portal
  • Eligible for promotion to a higher-level management position
NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the gym. ? ABOUT 9ROUND

9Round has been delivering fast, effective kickboxing style workouts for over 10 years. Founded in 2008 by husband and wife, Shannon and Heather Hudson, in Greenville, South Carolina, the circuit training format provides a killer workout in just 30-minutes. With over 750 locations and 19 countries across the globe, 9Round continues to gain popularity as people search for a workout that they don't have to schedule their lives around. With no class times and a trainer included with each workout, 9Round makes fitness fun, affordable and accessible. Whether you're male or female, 19 or 91, 9Round makes you stronger in 30 minutes.

MISSION STATEMENT

We, at 9Round, are on a mission. From the CEO to the Trainers running the floor, we're all about making members stronger in 30 minutes, physically and mentally.

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Not Specified
Business Development Associate
Salary not disclosed
Emeryville, CA 4 days ago

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

  • Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

  • Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

  • Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

  • Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

  • Better together:We check our egos at the door. We work together, so we win together.

Location: The role can be fully remote within the United States. For team members located near one of our hub offices in Chicago, South Bend, or Boston, we work onsite three days a week (Tuesday-Thursday) and work from home the remaining days.

About the Role

We're seeking avibrant and driven Business Development Associateto join our Inside Sales team. In this role, you'll be instrumental in generating new business opportunities by scheduling product demonstrations, initiating outreach, and supporting our Sales team focused on Health Plan clients. Press Ganey offers a comprehensive suite of Health Plan tools to include Voice of Customer, Regulatory, Stars & regulatory performance improvement, Provider & Network performance, and Clinical quality.

You'll thrive in a fast-paced environment, engaging confidently with prospects and contributing directly to our growth.

Key Responsibilities

  • Strategic Prospecting:Research and qualify leads, initiate outreach, and build meaningful engagement with healthcare organizations.

  • Lead Conversion:Overcome objections and secure meetings for Sales Executives using targeted messaging and follow-up.

  • Outreach Execution:Leverage email and call campaigns to engage marketing-generated leads and drive interest.

  • Pipeline Development:Collaborate with Sales Executives to move opportunities forward and sharpen your sales acumen.

  • CRM Management:Maintain accurate records in Salesforce to ensure clean data and effective tracking.

  • Performance Goals:Consistently meet or exceed monthly targets for qualified meetings and pipeline contribution.

Qualifications

  • Minimum1 year of experiencein prospecting and pipeline generation

  • Proficiency inCRM systems(Salesforce and preferred)

  • Experience withEnterprise accountsandSaaS salesis a plus

  • Background inhealthcare,inside sales, orclient-facing rolesis advantageous

  • Experience working with or for a Health Plan would be a strong plus

  • Strongwritten and verbal communicationskills

  • Self-starter with excellenttime managementandcollaborationskills

  • Ability tomultitaskand thrive in a quota-driven environment

  • Bachelor's degree preferred

  • 10% or less travel

Why Join Us?

  • Be part of a mission-driven company improving healthcare experiences nationwide

  • Work with cutting-edge technology and industry-leading data

  • Collaborate with passionate, innovative professionals

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $54,000 - $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or competitive commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Not Specified
Assistant Planner
🏢 LHH
Salary not disclosed
Emeryville, CA 4 days ago

Assistant Planner (Temporary)

Location: Emeryville, CA

Pay Rate: $22.00 – $27.00 per hour

Employment Type: Temporary, 6+ months

Ideal Start Date: 3/10/26

Work Schedule: Hybrid

  • In‑office Monday through Thursday and Fridays remote


The Assistant Planner will support planning and operations teams by analyzing data, maintaining reports, and assisting with day‑to‑day planning activities. This role is ideal for a detail‑oriented professional with strong Excel skills and an interest in data analysis within a retail or planning environment.


Key Responsibilities

  • Support planning activities through data analysis and reporting
  • Maintain and update spreadsheets to track inventory, sales, or planning metrics
  • Assist with forecasting, trend analysis, and performance reporting
  • Partner with cross‑functional teams to support planning and operational needs
  • Ensure data accuracy and consistency across reports and systems
  • Support ad hoc analysis and planning projects as needed


Qualifications

  • Strong proficiency in Microsoft Excel
  • Experience with data analysis and reporting
  • Strong attention to detail and organizational skills
  • Ability to work in a fast‑paced, deadline‑driven environment
  • Retail experience is a plus



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navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state,

and local laws and/or security clearance requirements, including, as applicable:

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Not Specified
Store Manager
Salary not disclosed
Emeryville, CA 1 week ago

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.


ESSENTIAL FUNCTIONS:

General Operating Requirements:


• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.


• Analyzes Store reports to evaluate controllable expenses and overall Store performance.


• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.


• Ensures proper scheduling of Associates to meet business objectives.


• Accepts special assignments as directed by Leadership.


• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Organizational Development:


• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.


• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.


• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.


• Ensures compliance with Ross personnel policies and procedures.


• Manages Associate Relations issues, consulting with the District Manager as needed.


• Ensures compliance with all State, Local and Federal regulations.

Expense Control:


• Leads all expenditures to be within budget.


• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment:


• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.


• Ensures all Associates understand and can execute emergency operating procedures.

Customer Service:


• Treats all Customers, Associates, and other leaders with respect.


• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.


• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.


• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand:


• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.


• Represents and supports the Company brand at all times.


• Manages Store to ensure a clean, neat, easy to shop environment.


• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.

Merchandise Processing and In-Store Marketing


• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.


• Ensures merchandise is presented and organized according to Company merchandising guidelines.


• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention:


• Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.


• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.


• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.


• Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.


• Monitors mark-out-of-stock policy to ensure proper administration.


COMPETENCIES:


• Manages Work Processes


• Business Acumen


• Plans, Aligns & Prioritizes


• Builds Talent


• Collaborates


• Leading by Example


• Communicates Effectively


• Ensures Accountability & Execution


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:


• Five or more years of Store management experience in a retail environment.


• Must maintain a high level of Customer service.


• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.


• Ability to train, coach and develop Associates at all levels.


• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.


• Fluency in English.


• Must exercise considerable independent judgement and discretion.


• Ability to work evenings and weekends.


PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 lbs.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Ability to perform basic mathematical calculations commonly used in retail environments.

Certain assignments may require other qualifications and skills.


SUPERVISORY RESPONSIBILITIES:

Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.


DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Not Specified
Independent Operator - Store Manager
Salary not disclosed
Albany, CA 1 week ago

About Grocery Outlet

Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.


Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.


The Independent Operator Role

The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.


Key Responsibilities:

  • Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
  • Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
  • Buying & Merchandising: leveraging Grocery Outlet’s unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
  • Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
  • Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
  • Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.


Benefits:

  • Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
  • Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
  • Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
  • Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.


Qualifications:

  • Minimum of 4 years’ retail store Management or multi-unit restaurant management experience.
  • Entrepreneurial mindset with a passion for retail and customer service.
  • Strong leadership skills and the ability to build and develop a team.
  • Business acumen, including financial and operational management experience.
  • Willingness to relocate and commit to the full training and onboarding process.
  • A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.


This is not the right opportunity for you if you…

  • Are looking for a passive investment or absentee ownership.
  • Are interested in selling property or real estate to Grocery Outlet.
  • Are expecting Grocery Outlet to build a store in a specific location at your request.


If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!


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