Sales Jobs in Eagleville, PA

Manager, Merchandise Execution

Springfield, VA

Full time Schedule

$57,435 - $95,550 Annually*

* based on job, location, and schedule

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Style Merchandise Execution ensures that every Macy's store customer enjoys an exceptional shopping experience. They lead a team in ensuring merchandise is presented attractively. Responsible for overseeing all merchandising activities, including product movement, price changes, signage, visual execution, event set-up, and reverse logistics, they bring creativity, visual flair, and trend knowledge to create inspiring fashion displays. They also cultivate a supportive work environment for an inclusive team, using coaching, training, and positive management to motivate and inspire.

What You Will Do

• Apply your fashion and merchandise execution experience and knowledge to drive sales and profits
• Implement optimal merchandise execution standards by interpreting seasonal and monthly execution guides and tailoring them to store architecture and product assortment
• Lead the communication, execution, and training of visual merchandising directives, merchandising standards for each business category, and brand partner requirements to ensure the store floor is customer-ready at all times
• Create stunning store displays using various resources
• Strategize on pricing, signage, visual presentation, events, and merchandising
• Provide strategic support for Own Your Style fixtures, fashion trends, and setups
• Lead DEI initiatives through mannequin and trend presentations that inspire customers to discover their personal style
• Document your work with photos to create visual resources that educate and inspire others
• Train the Manager of Sales & Customer Service on merchandising execution standards and techniques
• Interview, hire, train, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish work strategy; provide insight and decision support; direct and manage the team to meet or exceed performance and behavioral expectations; address and resolve concerns
• Coach team members in effective merchandising techniques
• Manage inventory, including receipt flow, placement, and stockroom organization
• Work a flexible retail schedule, including days, evenings, weekends, and holidays
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Fashion and Merchandise Execution: Ability to apply experience and knowledge to drive sales and profits through effective merchandising

Visual Merchandising: Proficiency in leading the communication, execution, and training of visual merchandising directives to ensure a customer-ready store environment

Strategic Thinking: Ability to strategize on pricing, signage, visual presentation, events, and overall merchandising to enhance sales and customer experience

Trend Awareness: Knowledge and support for fashion trends and Own Your Style initiatives to drive customer engagement

Documentation and Communication: Capability to document work effectively with photos and communicate clear strategies and expectations to the team

Leadership and Team Development: Proficiency in managing, coaching, developing, and motivating a diverse team to achieve performance goals

Inventory Management: Skill in managing inventory flow, placement, and organization to optimize store operations

Effective Communication: Strong skills in communication, writing, and presenting ideas clearly and persuasively

Sense of Urgency: Understanding of prioritization and urgency in a retail environment

Team Collaboration: Enthusiasm for working collaboratively with customers and colleagues to achieve store goals

Technical Proficiency: Competence in using Microsoft suite, computers, and handheld devices for daily operations and communication

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
• 3-5 years of management experience in retail
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays.

Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Retail Sales Manager

Position Overview

At CarMax, we attribute our success to putting people first. As a Sales Manager at CarMax, you will provide store associates with the support and motivation they need to focus on their customers. Your leadership will encourage your team to do their best and drive sales for your location. It is our associates like you that have helped make us one of the nation’s largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we’ll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

Sales Managers at CarMax come from many different backgrounds but they all share our commitment to achieving results through our people-first mentality. We’ll build on your experience with six to nine months of sales manager training. You will learn in store and through business rotations, working alongside sales consultants and more experienced managers before taking on your own team. We’re looking for outstanding communicators with leadership and interpersonal skills, who have proven their ability to manage sales metrics and sales people and who want to share in the success of a ground-breaking retail business.

Role Responsibilities

· Lead a commissioned team and work alongside other sales managers to achieve strong sales results for your location

· Recognize the skills and goals of each of your team members and work with them to build a development plan

· Analyze and track sales performance to meet targets

· Solve problems and look for new opportunities to ensure our customers receive the best possible experience

Required Qualifications

· At least three years of management experience

· Experience in a sales environment

· Execute long- and short-term sales strategies

· Experience in establishing action plans to drive performance of sales

· Communicate clearly and effectively

· Motivate, inspire and get buy-in from others

· Flexibility to provide cover for store opening hours, including evenings and weekends

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Additional Job Description

Inspire exceptional performance

At CarMax, we attribute our success to putting people first. As a Sales Manager at CarMax, you will provide store associates with the support and motivation they need to focus on their customers. Your leadership will encourage your team to do their best and drive sales for your location. It is our associates like you that have helped make us one of the nation’s largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we’ll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

CROSSMARK is a leading sales and marketing services company founded in 1908, and for over 100 years we have been working with retailers and manufacturers to increase product sales by employing more than 30,000 associates throughout the United States, Canada, Mexico, Australia, and New Zealand. We are headquartered in Plano, Texas. Equal Opportunity Employer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Prior retail reset or merchandising experience (preferred)
• Ability to successfully complete department, brand or general reset work activities as scheduled.
• Communicate effectively with store (client) personnel/management, regarding tasks, sales activities, promotions and client sales plan objectives.
• Reliable transportation - must be able to transport yourself and required product/materials from your residence to execute a variety of work (must be able to travel to multiple locations, typically between 25-40 miles - mileage reimbursement is provided). Associate that utilizes a personal vehicle for business purposes are required to maintain a valid state-issued driver's license and the minimum auto insurance coverage specified by the associate's state of residence.
• Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

• This role is not expected to exceed 24 hrs. a week, although the company does maintain discretion to change the hours, based on the needs of the client and or business.
• Typical hours of operation are from Monday to Friday, 8 am to 5pm, with occasional projects requiring early morning (5 am-6 am hrs.), overnight travel, weekends or evenings as well.
• Availability preferences: Monday through Friday, with availability to work: 2 or 3, 4-6 hour days, starting at 5 or 8 am.

• Basic computer literacy-using: MS Word, Outlook & Internet Explorer
• Regular access to a computer or printer (to check email, complete training & print reports)
• Ability to navigate and utilize a tablet and or smartphone technology, g. photo uploads & using apps
• Reliable Internet access

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; stoop, kneel, crouch, climb or balance.
• The employee is regularly required to lift up to 25 pounds and to occasionally lift up to 60 pounds from the floor to waist or chest high.
• Resets: can be very physical in nature. Reset activities could include: removing items from the shelf, moving shelves, building fixtures and displays, reorganizing the products according to the Plano-gram provided, replacing shelf tags, filling in new products and retrieving additional stock when necessary.

• High school diploma or general education degree (GED)

Associates are required to submit to a standard background check and drug screening as required when designated by the client.

Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Must be 18 or older

MUST have personal transportation

Reset and plan-o-gram experience REQUIRED

Must have daily access to a computer with internet connection

PLEASE ATTACH YOUR RESUME WITH YOUR APPLICATION!!!

CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along \"The Way to Market\" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients' capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.

We do this by excelling in four key areas headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation.

Equal Opportunity Employer

To all you incredibly talented, challenge seekers, dare-to dreamers, early to rise in the morning go-getters, outside-of-the-box thinkers, experience-driven trendsetters, and creative brainstorming doodlers, we just have four words: We're looking for you.

CROSSMARK is looking for creative, social team members that want the opportunity to work with major retail vendors to help create lasting impressions on our customers. Retail Merchandising Representatives are responsible for quality performance of retail tasks and objectives to achieve superior results for CROSSMARK'S clients and customers.

As a retail merchandiser, you will be ensuring that a proper level of stock will be maintained, and that the merchandise is displayed appropriately with proper signage and favorable shelf space. This includes setup, plan-o-gram execution, as well as the stocking, facing, and rotating of the manufacture's product. You will also have the opportunity in many stores to build relationships with the store management.

Must be 18 or older

Must have personal transportation

Reset and plan-o-gram experience required

Must have daily access to a computer with internet connection

PLEASE ATTACH YOUR RESUME WITH YOUR APPLICATION!!!

Why is this position for you?

• Permanent Part time (Looking for supplemental income? This is it!)
• Flexible schedule (You decide. Commit to events that work with YOUR schedule.)
• Company-provided training (Ideal for entry-level or those looking to obtain new skills.)
• Crossmark offers employees who work 10+ hours each week benefits such as 401K, Medical, Dental, Vision, and weekly pay!

The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team. Serves as a role model and provides guidance to the team in presenting excellent customer behaviors to maximize sales. This position requires a high level of comfort in building rapport through customer and team interactions.

Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience

Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.

Understanding your role in sales growth and how you contribute and impact store profitability

Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience

Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket

Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal

Leads by example, supports, and holds team accountable to all company policies and procedures

Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.

Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels

Champions and demonstrates a commitment to Kirkland's Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit

Perform other duties as needed

High School Diploma or GED; college preferred

Minimum 1 year management experience in a retail or service industry preferred

Strong communications skills and customer selling experience required

Energetic, people and results oriented, competitive with a drive to succeed

Valid Driver license

Ability to handle and transport company funds to the bank location designated by Kirkland's. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland's employee

Ability to effectively communicate both written and verbally

Ability to work weekends, holidays, and evenings

Ability to read and interpret company directives, handbook, and manuals

Ability to work a flexible schedule to meet the business needs of the store

Ability to work independently as well as part of a team

Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product

Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags

Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers

Must be able to frequently communicate with the customers in person, electronically, and telephonically

Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor

Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland's customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

• Supports and values customer service in both the in-store and online (ship to store) shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland's Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

• Energetic, people and results oriented, competitive with a drive to succeed
• Ability to effectively communicate both written and verbally
• Ability to work weekends, holidays and evenings
• Ability to read and interpret company directives, handbook and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
• Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
• Must be able to frequently communicate with the customers in person, electronically, and telephonically
• Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

About Strata Company: 

Strata is a direct mail organization with over 30 years of experience helping brands connect with their customers in meaningful, measurable ways. What started as a best-in-class mail production business has evolved into something more: a data-driven, martech-enabled marketing partner. 

Today, we blend the power of physical mail with marketing technology, data, analytics, and digital integration to create smarter campaigns and stronger results. We’re growing—and we’re looking for a Sales Executive who’s excited to grow with us. 

About the Role: 

We’re seeking a Sales Executive with direct mail and print industry experience who excels at building relationships, growing accounts, and uncovering opportunity over time. This role requires a strong understanding of how to expand client spend through trust, consistency, and strategic guidance—not just initial wins. 

This position is ideal for a true salesperson—someone comfortable leading conversations, guiding strategy, and closing business—without needing to be the technical owner of every marketing technology detail. You’ll be supported by an Account Manager and internal production, data, and technology teams, allowing you to stay focused on relationship-building, opportunity development, and revenue growth. 

You’ll be responsible for developing and expanding relationships with clients and prospects that have strong upside potential, identifying opportunities to increase engagement, campaign volume, and service adoption over time. Confidence in selling direct mail, print, and data-driven marketing strategies—and in helping clients see the long-term value of those programs—is essential. 

What you will do: 

• Actively develop new business, building your own pipeline through outreach, networking, referrals, and strategic prospecting 
• Identify opportunities to expand spend, services, and campaign sophistication within assigned accounts 
• Translate client needs into integrated marketing solutions, combining direct mail, data, and martech capabilities 
• Collaborate closely with all internal teams (production, data, technology, operations, and design) to fully understand our services and represent them accurately and effectively 
• Leverage client engagements to inform and influence how our products and services evolve, understanding that sales plays a role in shaping what we offer 
• Educate clients on best practices in direct mail, campaign timing, targeting, and measurement 
• Stay informed on market trends, industry shifts, and changes in client behavior to guide conversations and solution design 
• Maintain accurate pipeline management, forecasting, and CRM documentation 
• Meet or exceed individual sales goals tied to account growth and new revenue 

How You Show Up in This Role: 

• You’re comfortable owning client relationships and driving revenue conversations 
• You lead with curiosity, listening first and recommending second 
• You can confidently sell direct mail and integrated marketing strategies without needing to be the technical builder 
• You’re organized, consistent, and proactive in managing follow-ups and opportunities 
• You collaborate well with internal partners and respect the handoff between sales and execution 
• You’re motivated by growth, accountability, and long-term client relationships 
• You thrive in a growing organization where processes are evolving and initiative matters 

Required Qualifications and Skills: 

• 3–7+ years of B2B sales experience, preferably in direct mail, print, or marketing services 
• Proven experience growing existing accounts and developing long-term client relationships 
• Confidence selling direct mail and campaign-based marketing solutions 
• Consultative, solution-oriented sales approach 
• Strong communication, presentation, and relationship-building skills 
• Experience working with CRM tools and managing a sales pipeline 
• Comfortable collaborating with account managers, production teams, and technical specialists 
• Marketing technology experience is a plus, but not required — training and internal support provided 

Benefits:  

• Opportunity to join a fast-growing company with leading edge technology and facilities 
• Healthcare Insurance: health, dental, and vision 
• 401K plan with match 
• Highly competitive performance-based bonuses/compensation programs 
• Paid Time Off  
• Remote work potential 

Account Sales Representatives

SolomonEdwards is currently seeking Account Sales Representatives for an organization located in Montgomery County. These positions are hybrid!

The successful candidatewill work with a team responsible for business-to-business sales for group insurance products to a variety of companies in the greater Philly area, Delaware, and New Jersey. This is an excellent opportunity for an entrepreneurial, driven individual looking to grow within the company. Extensive training is provided. This opportunity has a lucrative compensation package comprised of a base salary plus commissions and offers excellent benefits!

Responsibilities:

• Prospecting new sales opportunities, including utilizing Salesforce and performing cold calling
• Developing referral sources
• Maintaining database of prospects and production reports
• Determining prospect insurance needs, including coverage recommendations
• Working with account manager to develop RFP and presenting proposal and close sale
• Cultivating and maintaining client relationships
• Handling renewal coordination and finalization
• Remaining abreast of industry development
• Assisting with coverages transfers

Skills/Competencies:

• Bachelor’s degree in Finance, Marketing, Business, Communications, etc.
• 3+ years B2B sales experience
• Willingness to obtain necessary licenses
• Strong communication skills
• Strong customer service orientation
• Microsoft Office proficiency

The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.

SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ccpa

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate