Sales Jobs in Center Square
57 positions found — Page 2
We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
Functional Responsibilities- Operational Excellence
- Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
- Ensures new products are properly merchandised and represented in a timely manner.
- Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
- Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
- Participates in pricing changes and markdowns.
- Alerts store management to cash supply needs.
- Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
- Assists with boutique cleanliness and organization
- Customer Experience
- Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
- Teamwork and Growth
- Promotes an inclusive, collaborative approach to problem solving
- Seeks personal developmental opportunities and readily solicits feedback
- High school diploma or equivalent
- Previous stock or cashier experience preferred
- Must be 18 years of age or older
- Excellent communication skills
- Excellent customer service skills
- Strong organizational skills and ability to multi-task in a fast-paced environment
- Able to learn or adapt to technology provided by the company
- Must be able to work the majority of the shift standing
- Ability to work quickly and within strict timelines
- Ability to demonstrate teamwork
- Exposure to visual merchandising and product placement techniques desired
- Communicate with customers, Associates, and Management; wear / communicate with headset
- Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
- Constant Walking/Standing- 67-100% of 8-hour shift
- Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
- Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
At Hand and Stone, opportunity knocks. Hand & Stone Massage and Facial Spa is opening a new spa in Hand & Stone - Bala Cynwyd! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!
We are currently seeking an energetic and reliable Spa Manager to help us run our operation in Hand & Stone - Bala Cynwyd!
Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?
As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!
Please come join us if you:
- Have a great personality and excellent interpersonal skills!
- Are a self-proclaimed \"genius\" in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
- Are a dynamic leader who can manage a diverse staff
- Have great communication skills and connect well with staff and stakeholders
- Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers' expectations)
- Are an empathic individual who can put yourself in someone else's shoes
- Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry
Responsibilities:
- Overcome objections during the sales process and increase the membership base
- Create marketing strategies aimed at maximizing revenue and profits
- Perform data analysis that drives business decisions and success
- Use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Track staff schedules efficiently to optimize capacity, revenue, and profits.
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Manage inventory effectively
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
- Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
- Motivates and empowers the team to achieve high standards.
What's in it for you?
- A great opportunity to implement creative strategies to help our new spa become as successful as possible!
- Growth opportunities
- Competitive compensation
- Generous bonuses
- Employee discounts
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
- Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Ability to effectively promote and sell our products to customers
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
- Use your product & fashion knowledge to share relevant information to customers
Team & Development
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Follow all procedures, routines, and legal requirements in all areas of the store
- Give & receive feedback with your colleagues to learn, develop & support each other
- Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
Retail Operations/ Visual & Commercial Execution
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Operate fitting room and checkout areas according to best practice & processes
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Ensure good stock levels with replenishment routines on sales floor
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- Support with opening and closing of the store
- Following all H&S guidelines and legal requirements applicable to role and responsibilities
The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team. Serves as a role model and provides guidance to the team in presenting excellent customer behaviors to maximize sales. This position requires a high level of comfort in building rapport through customer and team interactions.
ResponsibilitiesLeads, supports and values customer selling in both the in store and online (ship to store) shopping experience
Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
Understanding your role in sales growth and how you contribute and impact store profitability
Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
Leads by example, supports, and holds team accountable to all company policies and procedures
Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
Champions and demonstrates a commitment to Kirkland's Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
Perform other duties as needed
QualificationsHigh School Diploma or GED; college preferred
Minimum 1 year management experience in a retail or service industry preferred
Strong communications skills and customer selling experience required
Energetic, people and results oriented, competitive with a drive to succeed
Valid Driver license
Ability to handle and transport company funds to the bank location designated by Kirkland's. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland's employee
Ability to effectively communicate both written and verbally
Ability to work weekends, holidays, and evenings
Ability to read and interpret company directives, handbook, and manuals
Ability to work a flexible schedule to meet the business needs of the store
Ability to work independently as well as part of a team
Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
Must be able to frequently communicate with the customers in person, electronically, and telephonically
Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor
Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately
The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland's customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.
Responsibilities- Supports and values customer service in both the in-store and online (ship to store) shopping experience
- Actively engages with all customers modeling exceptional selling behaviors
- Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
- Proactively engages with customers, reads cues and responds appropriately
- Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
- Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
- Achieves or exceeds goals associated with company initiatives and programs.
- Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
- Assists in maintaining an efficient and organized salesfloor and stockroom
- Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
- Champions and demonstrates a commitment to Kirkland's Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
- May perform other duties as necessary
- Energetic, people and results oriented, competitive with a drive to succeed
- Ability to effectively communicate both written and verbally
- Ability to work weekends, holidays and evenings
- Ability to read and interpret company directives, handbook and manuals
- Ability to work a flexible schedule to meet the business needs of the store
- Ability to work independently as well as part of a team
- Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
- Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
- Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
- Must be able to frequently communicate with the customers in person, electronically, and telephonically
- Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
- Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately
DOW Technologies is hiring a Warehouse Associate for our Montgomeryville location. This is a hands-on role supporting shipping, receiving, inventory, and customer order pickup in a fast-paced warehouse environment.
Youll be part of a two-person warehouse team, working together to keep operations organized, efficient, and customer-focused.
- Full-Time
- $19$21 per hour plus opportunity for overtime
- MondayFriday schedule
- Forklift operation
- Small two-person team environment
- This is an active, hands-on role where you'll be on your feet most of the day.
What a Typical Day Looks Like
- Receive and organize incoming inventory
- Pull and prepare customer orders
- Load and unload deliveries using a forklift
- Maintain an organized and clean warehouse
- Maintain accurate inventory through cycle counts and proper product rotation (FIFO)
- Assist customers picking up orders at the counter
What Were Looking For
- High school diploma or equivalent
- Forklift experience required (certification preferred)
- Experience in warehouse, distribution, retail, customer service, or sales preferred
- Flexibility to work extended hours when business needs require
- Strong attention to detail and organizational skills
- Comfortable working in a fast-paced, team-oriented environment
- Positive attitude and strong work ethic
- Ability to safely lift and move up to 100 lbs with assistance
- Basic computer skills including Microsoft Outlook and Excel
Compensation details: 19
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Required
Preferred
Job Industries
- Other
About Strata Company:
Strata is a direct mail organization with over 30 years of experience helping brands connect with their customers in meaningful, measurable ways. What started as a best-in-class mail production business has evolved into something more: a data-driven, martech-enabled marketing partner.
Today, we blend the power of physical mail with marketing technology, data, analytics, and digital integration to create smarter campaigns and stronger results. We’re growing—and we’re looking for a Sales Executive who’s excited to grow with us.
About the Role:
We’re seeking a Sales Executive with direct mail and print industry experience who excels at building relationships, growing accounts, and uncovering opportunity over time. This role requires a strong understanding of how to expand client spend through trust, consistency, and strategic guidance—not just initial wins.
This position is ideal for a true salesperson—someone comfortable leading conversations, guiding strategy, and closing business—without needing to be the technical owner of every marketing technology detail. You’ll be supported by an Account Manager and internal production, data, and technology teams, allowing you to stay focused on relationship-building, opportunity development, and revenue growth.
You’ll be responsible for developing and expanding relationships with clients and prospects that have strong upside potential, identifying opportunities to increase engagement, campaign volume, and service adoption over time. Confidence in selling direct mail, print, and data-driven marketing strategies—and in helping clients see the long-term value of those programs—is essential.
What you will do:
- Actively develop new business, building your own pipeline through outreach, networking, referrals, and strategic prospecting
- Identify opportunities to expand spend, services, and campaign sophistication within assigned accounts
- Translate client needs into integrated marketing solutions, combining direct mail, data, and martech capabilities
- Collaborate closely with all internal teams (production, data, technology, operations, and design) to fully understand our services and represent them accurately and effectively
- Leverage client engagements to inform and influence how our products and services evolve, understanding that sales plays a role in shaping what we offer
- Educate clients on best practices in direct mail, campaign timing, targeting, and measurement
- Stay informed on market trends, industry shifts, and changes in client behavior to guide conversations and solution design
- Maintain accurate pipeline management, forecasting, and CRM documentation
- Meet or exceed individual sales goals tied to account growth and new revenue
How You Show Up in This Role:
- You’re comfortable owning client relationships and driving revenue conversations
- You lead with curiosity, listening first and recommending second
- You can confidently sell direct mail and integrated marketing strategies without needing to be the technical builder
- You’re organized, consistent, and proactive in managing follow-ups and opportunities
- You collaborate well with internal partners and respect the handoff between sales and execution
- You’re motivated by growth, accountability, and long-term client relationships
- You thrive in a growing organization where processes are evolving and initiative matters
Required Qualifications and Skills:
- 3–7+ years of B2B sales experience, preferably in direct mail, print, or marketing services
- Proven experience growing existing accounts and developing long-term client relationships
- Confidence selling direct mail and campaign-based marketing solutions
- Consultative, solution-oriented sales approach
- Strong communication, presentation, and relationship-building skills
- Experience working with CRM tools and managing a sales pipeline
- Comfortable collaborating with account managers, production teams, and technical specialists
- Marketing technology experience is a plus, but not required — training and internal support provided
Benefits:
- Opportunity to join a fast-growing company with leading edge technology and facilities
- Healthcare Insurance: health, dental, and vision
- 401K plan with match
- Highly competitive performance-based bonuses/compensation programs
- Paid Time Off
- Remote work potential
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Virtual Sales Representative (VSR) will be responsible for marketing and selling CARDAMYST via teleconference and/or telephone to targeted health care offices and providers, in close partnership with aligned field representatives. They will deliver impactful core selling messages and educational materials as part of their remote engagements, reinforcing in-person efforts and expanding overall reach. VSRs will need to be flexible regarding job responsibilities as they will include a variety of strategic tasks: amplifying call frequency with high-priority targets, triaging and qualifying targeted HCPs, supporting large geographic territories, and engaging aligned sales team micro-focus practitioners. The VSR will create positive, coordinated virtual selling interactions that drive awareness, adoption, and market growth for CARDAMYST. Additionally, they will possess excellent customer service skills and polished marketing and sales acumen to cultivate current office targets and develop new healthcare provider relationships within those offices. These skill sets will also be critical in educating on the clinical profile and first-in-class value of assigned products, addressing questions and concerns, and identifying signals of adoption. Furthermore, they will demonstrate the ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, and navigate pharmacy and insurance landscapes to support account needs.
EVERSANA Deployment Solutions offers our VSRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, a 401-k plan with employer match, and a comprehensive benefits package including medical, dental, and vision insurance, along with many additional valuable programs.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their aligned field partners. These results are achieved by:
- Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
- Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
- Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
- Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
- Develop business relationships with field team to maximize coverage of shared targets.
- Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
- Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
- Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
- Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
- Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
- Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
- Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
- All other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Bachelor's degree from an accredited college or university OR equivalent experience
- 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
- Experience selling in the Cardiovascular space preferred
- Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
- Excellent communication & rapport building skills.
- Ability to articulate complex clinical data.
- Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
- Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
- Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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Remote working/work at home options are available for this role.
Account Sales Representatives
SolomonEdwards is currently seeking Account Sales Representatives for an organization located in Montgomery County. These positions are hybrid!
The successful candidatewill work with a team responsible for business-to-business sales for group insurance products to a variety of companies in the greater Philly area, Delaware, and New Jersey. This is an excellent opportunity for an entrepreneurial, driven individual looking to grow within the company. Extensive training is provided. This opportunity has a lucrative compensation package comprised of a base salary plus commissions and offers excellent benefits!
Responsibilities:
- Prospecting new sales opportunities, including utilizing Salesforce and performing cold calling
- Developing referral sources
- Maintaining database of prospects and production reports
- Determining prospect insurance needs, including coverage recommendations
- Working with account manager to develop RFP and presenting proposal and close sale
- Cultivating and maintaining client relationships
- Handling renewal coordination and finalization
- Remaining abreast of industry development
- Assisting with coverages transfers
Skills/Competencies:
- Bachelor’s degree in Finance, Marketing, Business, Communications, etc.
- 3+ years B2B sales experience
- Willingness to obtain necessary licenses
- Strong communication skills
- Strong customer service orientation
- Microsoft Office proficiency
The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.
SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ccpa
About ConnectUs
ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.
Role Overview
The Account Manager – Customer Growth & Retention plays a dual role:
- Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
- Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.
This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.
Key Responsibilities Account Management & Customer Success
- Serve as the primary point of contact for assigned customers following initial onboarding.
- Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
- Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
- Monitor service performance, SLAs, and client satisfaction to ensure continued success.
Account Growth & Upselling
- Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
- Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
- Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
- Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.
Dormant Account Re-Engagement
- Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
- Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
- Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
- Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.
Service Delivery & Issue Resolution
- Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
- Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
- Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.
Reporting & Insights
- Provide regular reports on account activity, growth opportunities, and re-engagement progress.
- Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
- Deliver insights that help customers reduce costs and optimize device operations.
Key Traits
- Proven ability to build trust and grow relationships with existing customers.
- Strong sense of ownership, accountability, and results orientation.
- Excellent communication and listening skills with a proactive approach.
- Comfort with outbound outreach and re-engagement activities.
- Organized, data-driven, and adept at using CRM tools.
- Passionate about helping customers succeed while achieving measurable revenue impact.
Performance Metrics
- Revenue growth from existing accounts
- Number of dormant accounts reactivated
- Upsell and cross-sell conversion rates
- Customer satisfaction (NPS, QBR feedback)
- Responsiveness and retention rate