Sales Jobs in Ca Remote

Early-stage Defense Tech startup (founded 2024, 11 people, $5M+ ARR) requires a Chief of Staff to help with building an AI platform that makes it easy for any company to sell to government. Customers already include Fortune 500s, the U.S. Government, and NATO.

Three founders need a Chief of Staff to bring order to the chaos as they scale from early growth to IPO.

What you'll do:

• Align three founders' priorities, schedules, and strategy
• Own the company's operating rhythm — stand-ups, offsites, planning cycles
• Run RevOps (sales metrics, goals, tracking) until a Head of Sales is hired
• Design and execute the global conference and GTM calendar
• Build AI-powered workflows and internal tools to speed everything up

What we're looking for:

• 3-5 years in Chief of Staff, Strategy, or Ops roles
• Background in top-tier consulting, banking, or high-growth startups
• You thrive in ambiguity and bring structure where there is none
• Comfortable owning RevOps and GTM execution
• US citizen required — no visa sponsorship
• On-site 5 days/week in San Francisco
• Veterans -desirable

Comp:

• $140K - $210K base
• % equity
• Team of 11 — early enough for your work to really matter

If you're the person who makes founders 10x more effective, let's talk.

Position Summary

The Vice President of Operations is responsible for leading and optimizing all manufacturing and operational functions in a highly regulated aerospace and defense environment. This role ensures operational excellence, on-time delivery, cost efficiency, quality compliance, and scalability while meeting stringent customer, regulatory, and security requirements. The VP Operations partners closely with executive leadership to translate strategic objectives into disciplined operational execution.

Key Responsibilities

• Lead manufacturing, supply chain, quality, and facilities.
• Establishes and communicates the strategic direction for the operations division.
• Implements and champions lean manufacturing and continuous improvement methodologies to eliminate waste and optimize production lines.
• Oversee end-to-end supply chain management, including vendor relationships, inventory forecasting, and logistics to ensure cost-effective material flow.
• Manages operational budgets, monitors P&L statements and drives cost-reduction initiatives while ensuring revenue growth targets are met.
• Partners with engineering, R&D, and sales to ensure new product introductions (NPI) are manufacturable and scalable.
• Ensure compliance with AS9100, ISO 9001, and other applicable regulatory and customer requirements.

Qualifications & Experience

• Bachelor’s degree in engineering (Mechanical, Industrial or Manufacturing).
• 15+ years in manufacturing/ engineering, with 5+ years in senior leadership.
• Proficiency in ERP systems and data analytics tools.
• Experience in aerospace, defense or industrial manufacturing.
• Strong understanding of supply chain management, quality systems, and regulated environments.
• Proven success scaling operations while improving cost, quality, and delivery.
• Solid engineering aptitude with the ability to engage technical teams.

TCI PRECISION METALS | E-Z LOK

Divisions of Tool Components, Inc.

 |  MANAGER

Full-Time | On-Site | Gardena & Los Alamitos, CA | $100,000 – $130,000 DOE

TCI Precision Metals and E-Z LOK are sister divisions of Tool Components, Inc., a third-generation, family-owned manufacturing company founded in 1956.

TCI Precision Metals, headquartered in Gardena, CA, is a leading manufacturer and supplier of Machine-Ready Blanks—precision-ground and milled aluminum, stainless steel, carbon steel, and copper products that eliminate material prep for machine shops and OEMs nationwide.

E-Z LOK, based in Los Alamitos, CA, is a well-known brand of threaded inserts for metal, wood, and plastic—including the E-Z LOK™ solid wall, E-Z Coil™, E-Z Knife™, E-Z Hex™, E-Z Sonic™, and E-Z Press™ product lines—sold through a nationwide distributor network and direct e-commerce.

Both divisions hold ISO 9001 certification, and TCI additionally holds AS9100 certification. Together, they serve industries including aerospace, defense, medical, semiconductor, automotive, and general manufacturing.

We are looking for a hands-on Purchasing Manager to take full ownership of procurement across both TCI Precision Metals and E-Z LOK. This is an individual contributor role reporting directly to the Owner/President. You will split your time between both facilities—primarily based at TCI in Gardena with approximately one day per week at the E-Z LOK facility in Los Alamitos. You will be responsible for strategic sourcing, day-to-day purchasing, inventory optimization, supplier management, and cost reduction for both operations. The right person combines sharp negotiation skills with deep knowledge of metals and manufactured components supply chains, and is comfortable working across two distinct product lines and ERP environments. This is a high-impact role with real visibility—your decisions will directly affect margins, on-time delivery, and operational efficiency across the entire organization.

•       Build and maintain strong relationships with mills, metal distributors, and component suppliers across both TCI and E-Z LOK product lines

•       Monitor supplier performance for quality, delivery, responsiveness, and cost competitiveness

•       Research, identify, evaluate, and onboard new vendors for raw materials, threaded insert components, packaging, and other supplies

•       Negotiate pricing, terms, lead times, freight terms, and consignment or exclusivity arrangements

•       Develop backup sourcing and disaster recovery strategies to ensure supply continuity for both divisions

•       Oversee daily purchasing of raw materials, MRO items, packaging, and other supplies for both TCI and E-Z LOK

•       Review and approve purchase orders within established dollar limits

•       Manage freight purchasing and freight claims

•       Ensure accurate order quantities, pricing, due dates, and vendor confirmations

•       Expedite late orders and manage material shortages across both facilities

•       Resolve PO discrepancies, invoice mismatches, and receiving issues

•       Help set and maintain min/max levels, reorder points, safety stock, and order policies for both divisions

•       Balance inventory availability against excess and obsolete stock

•       Coordinate buys based on demand forecasts, customer orders, production schedules, and seasonality

•       Support cycle count and inventory accuracy efforts where purchasing impacts inventory health

•       Work closely with production, planning, warehouse, sales, and customer service teams at both TCI and E-Z LOK

•       Ensure material availability to support manufacturing schedules without interruption at either facility

•       Prioritize purchases for urgent jobs, stockouts, and customer commitments

•       Communicate supply risks, delays, and allocation issues early and proactively

•       Coordinate with quality on supplier corrective actions and vendor quality issues

•       Ensure purchased materials meet specifications, certifications, and regulatory requirements (including AS9100 for TCI’s aerospace work)

•       Maintain vendor documentation including W-9s, insurance certificates, conflict minerals declarations, country-of-origin documentation, and RoHS/REACH compliance records as applicable

•       Drive cost reduction initiatives through negotiation, alternate sourcing, consolidation, and value analysis across both divisions

•       Track purchase price variance (PPV) and document savings

•       Review and respond to vendor price increases and market changes

•       Identify freight, packaging, and minimum order quantity improvements

•       Maintain accurate item and vendor purchasing data in the ERP systems (NetSuite & Epicor) for both TCI and E-Z LOK

•       Review and update lead times, costs, supplier records, and purchasing parameters

•       Leverage ERP/MRP outputs to plan and manage purchasing activity

•       Report on open POs, late deliveries, supplier scorecards, inventory position, and savings across both divisions

•       Serve as a backup for credit issues and order releases

•       Review POs for accuracy, detail, and lead time alignment

•       Manage bid buyouts and bid inventory processes

•       Purchase goods and services across the organization as needed

•       Lead the weekly SAT (Supply Action Team) meeting

•       Prepare and distribute material usage reports

•       Reduce spend significantly, YOY, for both companies in the first year on comparable volume

•       Improve supplier on-time delivery (OTD) metrics across both divisions

•       Increase inventory turns while maintaining service levels

•       Reduce stockout frequency across key materials and finished goods components

•       Decrease past-due purchase order backlog

•       Improve supplier quality performance and reduce vendor-related nonconformances

•       Reduce excess and obsolete inventory exposure

•       7–10+ years of purchasing experience in metals, manufacturing, or industrial distribution

•       Deep knowledge of metal raw materials (aluminum plate and sheet, stainless steel, carbon steel, copper) and/or manufactured component supply chains including mills, service centers, and distributors

•       Proven track record of negotiating pricing, terms, and contracts with suppliers

•       Strong ERP proficiency—experience with NetSuite, Epicor, or similar manufacturing ERP systems

•       Solid understanding of MRP logic, inventory management principles, and demand planning

•       Experience managing supplier scorecards, corrective actions, and vendor qualification processes

•       High attention to detail with strong analytical skills and comfort working with data

•       Excellent communication and cross-functional collaboration skills

•       Self-directed and able to manage competing priorities across multiple facilities in a fast-paced environment

•       Bachelor’s degree in Supply Chain Management, Business, Engineering, or related field

•       Experience in aerospace or defense supply chains with familiarity with AS9100 or similar quality standards

•       APICS CPIM, CSCP, or similar professional certification

•       Experience with e-commerce and distribution-based purchasing models

•       Familiarity with freight management, incoterms, and logistics optimization

•       Experience managing procurement across multiple sites or product lines

•       Competitive salary of $100,000 – $130,000 depending on experience

•       Comprehensive benefits package including medical, dental, and vision

•       401(k) with company match

•       Paid time off and holidays

•       A stable, family-owned company with nearly 70 years of history and strong values

•       Direct access to ownership and the ability to make a real impact across two thriving businesses

•       A collaborative, no-nonsense team environment where your work matters

The Opportunity

Broadreach Recruitment is supporting an international design-led manufacturing business in the appointment of a Procurement Project Manager to join their Operations team in Los Angeles.

This role is not a traditional buyer or purchasing position. We are looking for someone with experience in furniture OEM, interior fitout, or design-led manufacturing, ideally within custom or bespoke product environments.

The procurement function focuses on coordinating outsourced manufacturing, managing materials and production schedules across multiple suppliers. You will need to understand bills of materials (BOMs), product drawings, and how manufactured products are assembled, while using ERP/MRP systems to organise purchasing and project timelines.

Candidates whose experience is primarily in retail buying, commodity purchasing, or transactional procurement are unlikely to be suitable for this role.

The Role

You will act as the central procurement owner across assigned projects, working closely with Project Managers, Operations and suppliers to align purchasing with project timelines and budgets.

Key responsibilities include:

• Managing all procurement activity across live projects
• Acting as procurement gatekeeper for scope, cost and timelines
• Planning and releasing purchase orders via ERP/MRP systems
• Driving cost-effective buying strategies to protect margins
• Ensuring Deliver In Full On Time (DIFOT) performance
• Maintaining structured weekly supplier communication
• Proactively managing lead times and supply chain risk
• Maintaining accurate reporting and procurement documentation

Performance Targets

This role operates with clear operational KPIs, including:

• DIFOT target: 95%
• 95% milestone adherence
• Snag cost target: 0.5% of sales
• Zero communication complaints
• 7-day average punch item completion

About You

Essential:

• Proven procurement or supply chain experience
• Strong ERP/MRP system experience
• Experience working within project-based manufacturing environments
• Strong organisational and analytical capability
• Excellent communication and vendor management skills

Desirable:

• Experience in furniture, engineered products, interiors or manufacturing
• Understanding of product drawings and technical specifications

You are:

• Detail-driven
• Commercially aware
• Process-oriented
• Comfortable operating against measurable KPIs
• Proactive and solution-focused

Additional Details

• Based in Los Angeles
• 07:30am – 4:30pm, Monday–Friday (42.5 hours per week)
• Exempt position
• Driver’s license and own vehicle required (mileage reimbursed)
• Employment is at-will

Events Sales Assistant

(Promotions / Brand Awareness / Sales)

Location: Long Beach, CA

Are you someone who thrives in fast-paced environments?

Do you enjoy interacting with people and representing exciting brands?

Are you looking for a role where no two days feel the same?

If so, this could be your next move.

About Next Target

Next Target is a Los Angeles-based team specialising in high-impact, in-store promotional events designed to increase brand visibility and drive measurable sales results. We work closely with well-known brands to create engaging customer experiences that convert interest into action.

As we continue to grow, we’re looking for an Events Sales Assistant who’s ready to step into a hands-on role supporting live promotional campaigns across the city.

The Opportunity

As an Events Sales Assistant, you’ll be directly involved in the delivery of promotional events from start to finish. You’ll help bring campaigns to life inside busy retail locations, ensuring each activation is professional, engaging, and results-driven.

This is ideal for someone who enjoys practical, on-the-ground work, has strong communication skills, and wants to build experience in events, promotions, and sales.

What You’ll Be Doing

Event Setup & Presentation

Assist with preparing promotional displays, organising branded materials, and ensuring each event space is visually appealing and fully operational.

Customer Engagement & Sales Support

Interact face-to-face with customers, explain product features and offers clearly, answer questions confidently, and support sales targets through personalised conversations.

Brand Representation

Act as a professional ambassador for the brands you represent, creating positive first impressions and memorable interactions.

On-Site Coordination

Support the smooth running of each event by monitoring activity, resolving minor issues efficiently, and maintaining high energy throughout.

Client & Team Communication

Work closely with team members, event leads, and external partners to ensure campaign objectives are met.

Stock & Materials Management

Keep promotional materials organised, track inventory levels, and ensure everything is ready for each activation.

Event Breakdown & Feedback

Assist with dismantling setups, packing materials securely, and contributing feedback to help improve future campaigns.

What We’re Looking For

• Highly organised with strong attention to detail
• Confident communicator who enjoys engaging with the public
• Positive, adaptable, and calm under pressure
• Team-oriented mindset with a willingness to support others
• Flexible availability, including evenings and weekends when required

Previous experience in events, hospitality, retail, or customer-facing roles is helpful but not essential — full training is provided.

Why Join Next Target?

• Competitive base pay including commissions and performance-based bonus opportunities
• Hands-on experience in live events and brand promotions
• Clear progression pathways into senior event and campaign roles
• A collaborative team environment where initiative is recognised
• Practical training that builds confidence, communication, and leadership skills

Ready to Get Started?

If you’re motivated, people-focused, and ready to build experience in events and sales, we’d love to hear from you.

Submit your application today — shortlisted candidates will be contacted directly by our recruitment team.

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.

Joining H&R Block as a Remote Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.

• CPA or Enrolled Agent certification
• Experience completing complex tax returns
• 5+ years of experience in accounting, finance, bookkeeping or tax
• Experience conducting virtual tax interviews that create confidence in clients
• Tax planning and audit support experience
• Sales and/or marketing experience

• Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email)
• Generate business growth, increase client retention, and offer additional products and services
• Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results
• Grow your tax expertise

Your Expertise

• Experience completing individual tax returns
• Experience working in a fast-paced environment
• Access to high speed, reliable internet
• Experience and skilled in technology (specifically MS Teams and Outlook)
• Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat
• Experience utilizing effective customer service techniques
• Analytical and problem-solving skills
• Successful completion of the H&R Block Tax Knowledge Assessment or equivalent
• High school diploma / equivalent or higher
• Must complete continuing education requirement and meet all other IRS and applicable state requirements
• Availability to work a minimum of 20 hours a week during peak tax season
• Skill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications/Instructions)

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, well-being, and financial wellness needs.

• Medical coverage allows eligible associate well-being programs including mental health support and coaching
• 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Tax prep benefit allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you!
• Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more!

The Community You Will Join:

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment.

Sponsored Job #45332

We are living our Purpose To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Title: Department Manager Job Code: 2040

Job: Online Shopping Manager Non-Exempt

Department: Online Shopping

Supervised by: Store Manager, Assistant Store Manager

Job Summary: To effectively and efficiently direct and supervise all functions and activities of the Online Shopping Department and its Associates to achieve the Department's goals (i.e. sales, profit, Customer Experience, and Associate Engagement) in accordance with our Purpose and Service Priorities under the direction of the General Store Manager.

Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to perform basic computer functions.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to work in varying temperatures.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to climb a ladder to retrieve items from overhead racking and storage areas.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• Ability to engage and lead Associates to achieve department goals.

Essential Job Functions: Performance of the essential functions of this position requires the Associate to possess the minimum qualifications listed above and to perform these functions in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency). These essential functions include, but are not limited to, the following:

Safety (Food Safety & Compliance)

• Perform all duties in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws and regulations.
• Perform all duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Perform all duties in accordance with HAACP and Food Handling procedures.
• Maintain a clean, neat, organized and safe work environment in accordance with Department QA standards.
• Clearly communicate and consistently enforce department and Company safety policies and procedures.
• Observe all safety regulations when operating equipment and utilize Personal Protective Equipment.
• Supervise the proper use of all equipment by Associates, including Personal Protective Equipment.
• Understand and adhere to all procedures in emergency situations.
• Use and maintain equipment in good working order; immediately advise Store Management of any maintenance or equipment problems.
• Ensure that Associates operating power equipment (balers, hi-lo's, power jacks, slicing machines, etc.) are 18 years of age or older.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 60 lbs.
• Set up and maintain a proper cleaning maintenance schedule of entire department.

Friendliness (Customer Experience & Associate Engagement)

• Greet all Customers and provide them with prompt, courteous service and assistance.
• Promote the sale of any current charitable promotions to Customers (i.e. Partners in Caring, Check Out Hunger).
• Assist with the onboarding of new department Associates, including interviewing, selection and training, in accordance with Company policies and procedures and all Local, State, and Federal labor laws and regulations.
• Provide continual training, developmental action planning, and meaningful feedback to hold Associates accountable to job performance.
• Provide opportunities for Associates to cross-train in other store departments.
• Maintain an open line of communication and work cooperatively with all business partners.
• Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity.
• Encourage and recognize Associates to provide a positive Customer Experience.

Presentation (Personal & Department Conditions)

• Portray a professional appearance and be a positive role model for all Associates in the department in accordance with the Company Dress Code Policy.
• Ensure Unit Price Labels (tags) for all items are maintained and are current.
• Monitor Online Shopping Department storage area for cleanliness, neatness, and preparation for next shift.
• Ensure all merchandise is fully stocked and rotated in display cases, shelves and other applicable displays according to tag allocation and department standards.
• Ensure all product is blocked and faced in accordance with Company policy or as assigned.
• Ensure that featured sale merchandise is signed in accordance with Company and regulatory standards.

Efficiency (Department Operations & Regulatory Compliance)

• Understand and utilize all required applications and current technology as relates to Online Shopping Operations.
• Ensure all reports and records are accurate, complete and retained in accordance with Company policy.
• Understand the impact of department financials and how to adjust department operations to ensure goals are achieved.
• Maintain efficient staffing to meet projected sales and Customer Experience needs.
• Understand and adhere to Company shrink guidelines as relates to Online Shopping Operations.
• Clearly communicate and consistently enforce department and Company policies and procedures.
• Complete all applicable department training programs.
• Maintain punctual and regular attendance and work overtime as assigned.
• Ensure the quality of all product and secure properly in appropriate storage areas.
• Ensure the accuracy of item pricing, item locator and shelf allocation.
• Ensure reclamation or return-to-stock product procedures are followed in accordance with Company policy.
• Ensure in-store pricing procedures and in-store transfers are followed in accordance with Company policy.
• Understand and adhere to Local, State and Federal regulations as relates to Online Shopping Operations.
• Perform all duties in accordance with all Local, State, and Federal Department of Labor Minor Regulations for any Associates under 18 years of age.
• Assist as needed in preparation of food products, catering, and special orders.

Perform other duties as assigned.

• Earn more. With a guaranteed base pay plus monthly bonus.
• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday 8a-5p EST work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. (And take advantage of our hybrid work model, by working from home 2 days per week.)
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. (Our office is also a nicotine-free facility)

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

• College degree preferred; equivalent professional experience accepted
• 1-3 years of inside or phone-based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
• Competency in Microsoft Office applications
• Strong problem-solving and decision-making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers

• Handle inbound sales inquiries and proactively reach out to warm leads
• Conduct virtual consultations with prospects via phone, video, and email
• Educate potential customers on ForgeFit's product offerings and value
• Build and manage a pipeline of opportunities using CRM tools
• Follow up consistently to nurture relationships and close sales
• Collaborate with fulfillment and support teams to ensure a seamless client experience
• Meet or exceed monthly sales goals and performance targets

• 1+ years of inside sales or customer-facing experience (B2B or fitness/health-related a plus)
• Strong communication and relationship-building skills
• Comfortable with outbound outreach and closing sales virtually
• Self-motivated, goal-oriented, and highly organized
• Passion for fitness or knowledge of gym equipment is a bonus

• Competitive base pay + commission (uncapped earning potential)
• Comprehensive benefits including medical, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Comprehensive onboarding and ongoing product training
• Opportunities for professional development and advancement
• A chance to represent a brand that delivers real value to its customers

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.