Sales Jobs in Adelphi, MD

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Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.

• Schedules meetings
• Makes travel arrangements
• Plans events
• Completes management expense reports
• Responds to inquiries in writing and or verbally
• Pulls monthly reports
• Enters contract details into information system and maintains other related documents
• Orders and checks memorial to ensure accuracy
• Processes annual funeral home and cemetery license renewals
• Codes and scans invoices
• Processes accounts payable and other accounting support transactions
• Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
• Schedules call-in appointments for Sales
• Files and maintains customer information
• Maintains office and facility supplies as well as fax machines, copiers and network printers
• Prepares daily schedules
• Administers HR processes including new hire paperwork, background checks and bonus processing
• Maintains processes to ensure compliance with policies and procedures including SOX administration and audit
• Trains others on policies, procedures and new company initiatives
• Maintains a friendly attitude offering assistance and guidance to all persons entering the location

Education

• High school diploma or equivalent

Experience

• 3 years of experience working in a customer-focused and fast-paced professional environment

Knowledge, Skills and Abilities

• Must have advanced computer, internet and word processing (typing minimum of 40 60 wpm) skills
• Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
• Ability to handle confidential and sensitive information with discretion
• Effective communication skills, both orally and in writing
• High level of compassion and integrity
• Ability to follow instructions and work with minimal supervision

Compensation:

• Salary: $20.00/hr.

Benefits:

• Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Health Savings Account with Company Contribution * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance * SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program

Rapid Finance is expanding our sales team and we are now recruiting for Business Advisor training classes. A Business Advisor is responsible for building relationships with small to mid-sized businesses and offering them financing solutions. This is a B2B sales role where you will be consulting with business owners on a daily basis to help them achieve their financial goals. We're looking for motivated, ambitious individuals who are looking to start or continue to grow a thriving career in B2B sales.

Build Trust: Become a trusted advisor to your clients through the delivery of world-class client service. Understand their business and gather information about their financial situations, goals, and objectives. Must be able to provide value and sell yourself first and foremost.

Educate and Advise: Evaluate and understand hundreds of financial programs and options for small-to-medium-sized businesses. Advise clients on the financing process and recommend the best capital solution for their needs.

Fast Pace: This is a very fast sales cycle and work environment. You will be communicating with many different clients on a daily basis and most transactions are completed in 1-3 days.

End-to-End Sales Role: Our Business Advisors are responsible for facilitating the sales process from start to finish. This includes prospecting clients via call, email, & text. We leverage automated sales support to aid in initial prospecting, but you take over once a client replies or calls in. Part of the prospecting process is done via outbound phone calls. Business Advisors are expected to make 70+ calls per day between initial calls and follow-up work.

The Journey To Business Advising: Upon starting as a Business Advisor, you will complete a one-month, hands-on training program to get you ready before you hit the sales floor. This training program is heavily dependent on repetition and practice. You will learn the specific sales plays & training, hear them in action from current/previous Business Advisors, and then put them to practice in repetition sessions. You will also be trained on the support systems that will help you be a successful Business Advisor. This includes phone systems and other sales support technology, qualification guidelines, underwriting/funding process, Rapid Finance Marketplace, etc.

Once initial training is complete, you will continue to hone your skills with our Sales Director while in a production role. On-the-job training includes continued group training as well as listening to calls and getting direct feedback on how you can improve your process to increase conversions. We pride ourselves on continued coaching to better our Business Advisors and help them climb the promotion tiers within the Business Advisor role. It's one thing to retain information that is trained, we need people who can put it into play and have the discipline to execute on it every time.

Rapid Finance will not sponsor applicants for work visas of any kind for this position. Total compensation package includes a base pay of $30K plus commissions and additional cash incentives. Compensation expectation in total is $125,000-$175,000 per year.

What We Love About You:

• Bachelor's Degree or some coursework in business, economics, communications, psychology or a similar field (or equivalent work experience)
• Have a minimum of 1-2 years' B2B experience in consultative selling (inside or outside) in a goals-oriented, productivity/metric-driven sales environment (preferred)
• You're able to quickly build rapport, earn the trust of your clients and keep them coming back

• Have the desire to work hard. Our business advisors work 50+ hours per week, which will include weekends. We run on goal time and not clock time. As you ramp up as a Business Advisor, you should also expect to put in more hours as the learning curve for everyone is different. Flexibility to work evenings and weekends may be needed
• Enthusiasm and energy be ready to fully commit to this career and everything that comes with it with a competitive spirit.
• Strong communication skills (written and verbal) and an interest in having conversations with decision-makers.
• Technically savvy. Must have proficiency in computer applications including MS Office and virtual connectivity software.

Mindset is everything in this role. You need to be able to take no's and move on to the next client. People who can focus on the things in their control often find the most success.

What You Will Love About Us:

At Rapid Finance, we support our team members' growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with us! We are ranked a Top Workplace in Washington D.C. and the Nationthese awards mean the world to us because it's based on feedback from our people!

We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, a free on-site fitness center, a gaming area, a stocked kitchen, and other cool amenities.

Not to mention all of the other amazing rewards that working at Rapid Finance offers.

• Medical/Dental/Vision coverage
• Employer-matched 401(k) plan
• Paid Time Off and 10 paid Holidays
• Paid Parental Leave
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/cancer
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Rapid Finance is committed to a diverse workforce and is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.

This is a temporary position.

Job Summary

As a Flex Senior Manager, Partner Campaign Reporting, you will play a pivotal role in executing Marriott's Partner Campaign Reporting program. Working under the Sr. Director, Partner Campaign Reporting Strategy, you will be responsible for delivering accurate measurement and insightful reporting to Marriott's advertisers. You will design and execute campaign reporting templates and dashboards, translate business and advertiser needs into actionable insights, and support ongoing measurement and reporting initiatives for key advertising partners.

You will collaborate cross-functionally with internal stakeholders to ensure reporting solutions are aligned with business goals. You will also leverage effective communication skills to translate complex analyses into understandable insights for advertisers. You are naturally curious and stay current on the MarTech/AdTech ecosystem, digital marketing landscape, and emerging measurement methodologies. You are a strategic thinker who consistently elevates your work.

Candidate Profile

Education and Experience Required

• Bachelor's degree in Business, Economics, Marketing, Data Science, or related field.
• 5+ years of experience in digital media or other digital business with a strong analytical background and experience.
• Strong technical and analytical foundation, with experience in data-driven decision-making and marketing analytics.
• Knowledge of measurement and analytics across digital marketing and media channels, including reporting frameworks and analytical models.
• Familiarity with core measurement science concepts, including experimentation and measurement frameworks (A/B testing, matched market, MMM, etc.), statistical sampling techniques and hypothesis testing, power analysis, and synthetic control.
• Familiarity with media channels, marketing technology, marketing operations, audience segmentation, and customer data strategies.
• Proven experience presenting analytical insights and answering all technical/data questions for both technical and non-technical stakeholders.
• Success in running sophisticated business processes across multiple internal teams in a fast-paced environment.
• Strong strategic and critical thinking skills; bias towards data-based decision making with the ability to break down complex problems and formulate plans.
• Excellent decision-making, project management, and communication skills.
• Strong conceptual skills and ability to translate theoretical concepts into analytical or research methodologies and tools.
• Understanding and adherence to the principles of data quality management, Agile, data privacy and modern marketing best practices.

Education and Experience Preferred

• Master's degree in Business, Economics, Marketing, Data Science, or related field.
• SQL and PySpark experience.
• Familiarity with media advertising reporting.

Core Work Activities

Primary Activities

• Drive the execution of Marriott's Partner Campaign Reporting function, including defining key KPIs, designing advertiser reporting templates and dashboards, and managing partner campaign reporting managers.
• Translate campaign and performance data into clear insights and actionable recommendations for advertising partners.
• Support the Sr. Director, Partner Campaign Reporting with the development and execution of the measurement and reporting roadmap.
• Develop and manage partner campaign reporting managers in building reporting capabilities and supporting advertiser analytics requests.
• Work cross-functionally with the Sales & Partnerships team to ensure business needs around measurement and reporting are captured and reflected in standardized measurement and reporting templates.
• Collaborate with internal stakeholders to document and communicate measurement capabilities and deliver customized reporting solutions based on advertiser needs.
• Collaborate with the measurement team to create new analytical models, measurement pipelines, and visualization dashboards / tools.
• Design advertiser specific reporting dashboards and templates, customizing and troubleshooting when needed.
• Answer all advertiser questions around measurement and reporting.
• Regularly validate all Marriott advertiser measurement and campaign performance.

Leverage a data driven approach to evaluate optimization opportunities on reporting capabilities / tools

The pay range for this position is $52.06 to $72.79 per hour.

Flex opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Johnston & Murphy we believe that attributes are as important as experience and that who you are is as important as what you know. We believe that it's the intangibles that make people and organizations special. Towards that end we have created a culture around an attributes based people model called P.R.I.D.E.

Pay Range: $20-$45 per hour (includes base pay + personal and store commissions)

Key Responsibilities of a Store Manager:

Passion: Personally dedicated to being the best; conveys enthusiasm for the organization with a \"can do\" attitude; never gives up.

• Consistently meet deadlines
• Use J&M sales tools to implement and obtain sales objectives
• Utilize all available resources to improve performance and to further educate yourself and your sales team

Represents the Brand: Acts as an ambassador for the brand to the outside world; creates a store environment representative of a premium brand; adheres to an appropriate and effective set of core values.

• Effectively Network and Recruit
• Interview and hire personnel using the PRIDE model
• Implement visual guidelines, window changes and maintain store appearance
• Adhere to personal presentation guidelines
• Consistently deliver World Class Service and use proper phone etiquette

Interpersonal Skills: Effective communicator within the organization; builds lasting and productive relationships with co-workers.

• Build lasting and productive relationships within the organization
• Implement, utilize and certify team in all training programs
• Effective communication skills
• Coach and counsel performance to achieve company standards
• Implement and adhere to all company policies and procedures
• Create and administer PRIDE Performance Plans and Evaluations

Delivers Results: Achieves financial goals; manages profitability through personal and team performance; executes company priorities.

• Meet and exceed sales plans, both store and personal
• Meet and exceed sales metrics, both store and personal
• Protect company assets including accurate inventory and cash management
• Create and maintain weekly work schedules to utilize talent and maximize sales

Edge: Can effectively initiate and manage change; makes good decisions based on analysis and knowledge; conveys sense of urgency and moves issues to closure. Ability to:

• Manage ALL performance, from exceptional to deficient
• Identify trends through shopping the competition and other trend resources
• Effectively use all merchandise reports to analyze, identify and communicate merchandising needs to maximize your business
• Partner with HR to move issues to closure

Prior management experience in retail environment preferred.

• Ability to multi-task in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Effective communication skills.
• Professional appearance.
• Willingness to learn.
• Stable prior employment history.
• Physical demands: this position involves constant moving, talking, listening, reaching, stooping, kneeling, crouching, standing for long periods of time, walking, using hands to operate controls and climbing ladders in a safe manner. In addition, the ability to lift at least 40 lbs.

The successful candidate will work a retail schedule, including evenings, weekends, and holidays as required. The candidate must adapt quickly to the competitive environment of retail sales.

Senior Sales Executive

Industry | B2B Services Business Services Services - Consulting Services - Training Services- All

Location | Washington, DC

Salary | $90,000

First Year Potential | $140,000

Territories | East Coast

Reference | 12102

Job Summary

One of the most respected and established associations is seeking a Senior Sales Executive to grow new membership revenue through consultative selling to CEOs, C-suite leaders, and directors. The ideal candidate has a Bachelor’s degree and 5+ years of stable B2B service sales experience (membership or professional, consultative services preferred), with a current track record of meeting/exceeding quota. Must be comfortable selling to senior executive stakeholders. You’ll own the full sales cycle—prospecting, discovery, proposals, and closing—while building long-term executive relationships, maintaining strong CRM/pipelines, upselling additional services and training experiences, and collaborating internally to ensure a strong member experience. First-year base salary is $85,000–$90,000 with total compensation of $120,000–$140,000 in the first year. Excellent benefits including medical/dental/vision, 401(k) with company contribution, ~20 days PTO, education assistance, hybrid work, paid parental leave, and a very stable work environment. Apply today!

The Opportunity

LifeNet International is a rapidly growing Christian nonprofit organization strengthening primary healthcare systems across seven African countries. LifeNet International has improved over 50 million patient visits (since 2012) across Africa. With a proven model and lifesaving impact, we are pursuing aggressive growth goals in order to improve health outcomes for a greater number of people in sub-Saharan Africa. With a 10 year history of 20+% revenue growth year-over-year, LifeNet looks to accelerate its fundraising even more, to save and improve millions more lives. 

The Partnerships Lead (title to be decided in the hiring process)will support LifeNet’s fundraising efforts in order to achieve the organization’s growth goals. We are open to filling this role with a talented individual looking for an opportunity to learn and grow in partnerships or with an experienced fundraiser interested in expanding networks for mission impact. Success in this role will lead to lifesaving healthcare for many of the world’s most underserved patients.

The Partnerships Lead’srole is core to LifeNet’s fundraising. Philanthropic families, who give through family foundations, family offices, or both, are LifeNet’s primary funder and the core of our fundraising strategy over the next 3-5 years. These families are generous, faith-based or faith-open, experienced in healthcare and in African initiatives, and see their grants/gifts as philanthropic investments. They build strong, trusting relationships with organizations and seek high impact and efficiency with their investments. 

The Partnerships Leadwill authentically and skillfully build relationships with philanthropic families; seek ways to support their philanthropic efforts; authentically build trust between the families, their foundation and family office staff teams, and LifeNet; and provide opportunities for families to invest in the health and wellbeing of millions.

This position will skillfully pursue and manage a portfolio of 80 philanthropic families, driving $2M-$3M of annual donations to support LifeNet’s lifesaving work. While a small percentage of the Partnerships Leadaccounts are currently funding LifeNet, about 80% are qualified and waiting for the Partnerships Lead’sskilled relationship building to move through LifeNet’s sales process. The Partnerships Lead will work in close coordination with the VP of Advancement and the entire Advancement team. This position will also work closely with VP of Programs, and other members of the LifeNet team, including Operations and Finance teammates.

Key Responsibilities

• Manage a family office and family foundation portfolio of 80 relationship. On day 1, this portfolio will include 20% current donors capable of introducing you to other likeminded funders and 80% prospects to be cultivated. 
• Cultivate, solicit and steward your portfolio by conducting visits or touch-points monthly, meeting in person as appropriate. LifeNet’s Advancement team operates on a 12 touch-point/year expectation for family foundations and family offices.
• Create partnership rationales that align objectives and strategies of potential funders with the priorities and capacity of LifeNet. LifeNet seeks to grow its family foundation and family office funding to support its core program model, for the long-term.
• Develop proposals, letters of inquiry, and concept papers for family foundations and family offices and prospects that are consistent with the organization's values and goals.
• Cultivate and expand current giving and grow your portfolio to support LifeNet programs with $2M-$3M of annual funding.
• Synthesize detailed programmatic information in concise, understandable documents that are persuasive and align with brand messaging.
• Initiate and manage prospect research on philanthropic families through the organization’s files, giving records, online resources and through donor giving databases.
• Working with the Advancement team, ensure donor and prospect outreach are on brand, on message, and on strategy.
• Working with the Advancement team, ensure that all aspects of donor giving are accurately recorded and reported and that all donor/prospect tracking is consistent with protocols.
• Serve as a member of the Advancement team and participate in selected programs and other job related internal meetings.
• Work against and report on weekly, monthly, quarterly and annual KPIs to achieve goals, alongside the Advancement team.
• Other duties as assigned 

Experience and Other Qualities

• Two+ years managing a family foundation, family office, or major gift portfolio.
• Direct donor and prospect interaction with skills in cultivation, solicitation and stewardship.
• Entrepreneurial and creative approach to fundraising.
• Voracious commitment to learning.
• Excellent verbal and written communication, presentation, and research skills.
• Excellent project management and organizational skills with high attention to detail.
• Experience with working in Word, Excel, G-Suite (Google Workspace), and Salesforce a plus.
• Prior experience working in healthcare is highly desirable.

Compensation

• LifeNet will pay a competitive salary based on candidates' capabilities and experience, between $75,000 and $110,000/year. 
• Health/Dental/Vision insurance
• Paid leave
• Paid parental leave
• Paid sick leave
• 401k 

To apply, please submit your resume and a compelling cover letter outlining your relevant experience and why you’re the perfect fit for this role, and 2 donor-centric writing examples to Please place “Partnerships Lead” in the subject line.Applications will be reviewed on a rolling basis until April 10. Only shortlisted candidates will be contacted for interviews.

Description

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  Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
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  Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
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  Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
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  Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
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  Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
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  Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
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  Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
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  Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

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  A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
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  A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success.
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  Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
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  Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
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  Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
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  Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
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  Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
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  Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
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  Baseline knowledge of various Selling Methodologies such as SPICED, MEDDPICC, BANT, or SANDLER preferable.
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  Excellent written and verbal communication skills in English.
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  Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
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  The ability to legally work in the country of hire is required for this position.

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  Flexible paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Energetic work environment with a hybrid work style, providing the balance you need.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
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  Base Salary of $53,000 - $71,000 USD per year + quarterly bonus subject to the terms of the applicable bonus plan + uncapped quarterly commissions subject to the terms of the applicable commission plan.
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  Total compensation range for this position: $112,500 -$150,000 USD per year. Earnings are dependent on individual sales performance.

When you'll join: February 2026

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

Description

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  Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
  
  
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  Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
  
  
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  Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
  
  
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  Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
  
  
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  Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
  
  
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  Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
  
  
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  Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
  
  
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  Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
  
  
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  Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.
  
  

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  A Bachelor's degree or higher is preferred for this role.
  
  
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  An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
  
  
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  Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
  
  
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  A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
  
  
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  Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
  
  
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  Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
  
  
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  Bonus points for previous experience in Project Management, enriching your profile.
  
  
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  Excellent written and verbal communication skills in English.
  
  
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  Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
  
  
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  The ability to legally work in the country of hire is required for this position.
  
  

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  Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Energetic work environment with a hybrid or remote work style, providing the balance you need.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
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  Compensation Overview - Base Salary of $107,000 - $132,000 USD per year + [monthly/quarterly] commissions [subject to the terms of the applicable commission plan].
  Total compensation range for this position: $107,000 - $165,000 USD per year. Earnings are dependent on individual sales performance.

Description

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  Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
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  Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.
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  Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience
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  Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.
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  Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater's AI-powered solutions.
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  Champion innovation and the adoption of emerging technologies across implementation practices
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  Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms.
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  Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions.
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  Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
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  Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
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  Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
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  Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.
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  Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
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  Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
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  Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
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  Effectively communicate project status and deliverables with internal and external teams to ensure project success.
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  Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
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  Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
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  Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction.

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  A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
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  A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
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  Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
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  A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.
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  Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
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  Proven ability to lead cross-functional teams and influence without direct authority
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  Strong multitasking capability - comfortable managing several client projects simultaneously in fast-paced environments.
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  A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
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  Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
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  Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
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  A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.
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  A deep understanding of and passion for media, news, and current affairs.
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  Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
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  Excellent written and verbal communication skills in English. Spanish or another language is a plus.
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  The ability to legally work in the country of hire is required for this position.

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  Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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  Hourly Salary $35 an hour USD + discretionary 5% annual bonus subject to the terms of the applicable bonus plan. Earnings are dependent on individual sales performance.

Company Overview

Our client, a well-established, Washington, DC area based, vertically integrated investment & development firm, seeks a talented Residential Asset Management oriented Operations leader to oversee day-to-day operations of the organization’s residential business.

For many decades, this organization has assembled millions of square feet, across a diverse portfolio of assets/projects, and continues operating a very well-positioned platform to invest/drive successful real estate strategic plans throughout commercial real estate market cycles.

With strong capital partners in place, along with a newly raised fund dedicated to driving residential investment/development activity going forward, this organization seeks a strong operations leader for this unique opportunity.

Position Overview

Reporting to senior management, this role will provide strategic leadership to achieve and maintain excellence across the residential portfolio. By integrating the residential division’s initiatives and programs within the organization’s overall strategic plan, this individual, while managing internal & external stakeholder relationships, will develop and refine best-in-class processes and procedures to execute leasing strategies and capital improvement plans with operational efficiencies to drive sales, profitability and ultimately tenant/resident satisfaction and retention.

Key Responsibilities

• Oversee the leasing, marketing, and operations of the organization’s residential portfolio.
• Develop best-in-class operational plans, policies, and procedures and provide leadership and direction to ensure the long-term impact, sustainability, and future growth of the residential division.
• Set, oversee, and review both quarterly and annual division operating goals to ensure consistency with long-term company strategic goals.
• Stay abreast of local, regional, and national residential/multifamily market conditions/trends and provide company leadership with informative asset/portfolio performance reports, as necessary, to ensure successful integration of residential strategy.
• Assume overall responsibility for, manage, and direct internal property management team as well as any 3rd party property management/operations partners to meet/exceed asset/portfolio business plans.
• Collaborate with internal company accounting/finance departments/staff to review and analyze financial statements, operating/capital budgets, and other pertinent analysis to drive consensus and make strategic decisions.
• Maintain hands on oversight of 3rd party property/project operations teams (select properties/portfolio/markets) to ensure consistency across residential business operations goals and objectives.
• Provide leadership and guidance to property management team/staff to ensure property goals and key performance indicators (KPIs) are met.
• Review and approve annual operating budgets/forecasts and marketing plans. Interpret, prepare, and convey all operational and financial data to senior leadership team.
• Ensure that staff have the skills needed to provide high-quality services to residents and that they also receive regular training and growth opportunities.
• Provide company senior leadership with innovative insights into new, residential programs and continuous improvement of existing programs to enhance the division’s strategic and competitive advantage.
• Ensure the highest quality of services are delivered to residents while continually evolving programs to meet changing needs.
• Proactively travel/visit portfolio assets to examine, discuss, and resolve issues regarding occupancy, marketing, maintenance, curb appeal, accounting, staffing, and/or other issues, as necessary.
• Maintain a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures. Ensure compliance.

Key Qualifications

• Undergraduate degree. Minimum 10 years of residential operations leadership experience within a well-established owner/operator/developer and/or residential management company. Exposure to/within day-to-day asset management responsibilities desired.
• Strong financial acumen with the ability to “think like an owner” and interpret/communicate strategic planning/budgeting reports, data, and metrics with internal/external team/partners.
• Proven experience having managed a variety of different residential asset/portfolio business plans having overseen successful execution of lease up and stabilized multifamily assets/projects.
• Proven managerial experience having overseen/led multiple teams/staff and properties.
• Ability to mentor, train, and develop staff/team members while promoting a positive environment centered around professional growth.
• Excellent problem-solving orientation and the ability to identify and execute strategic solutions.
• Excellent communication skills, both oral and written, with the ability to interact with a variety of people and experience levels.
• Very strong project/time management skills – ability to juggle a diverse workload.