Sagemcom Router Setup Jobs in Usa

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

• 
  
• Deploy servers, network switches, desktops, laptops, printers, and other devices.
  
• Configure routers, switches, firewalls, and wireless access points.
  
• Support network infrastructure, including LAN/WAN connectivity.
  
• Diagnose and repair malfunctioning equipment such as desktops, laptops, printers, and servers.
  
• Perform routine maintenance and upgrades to ensure optimal system performance.
  
• Assist with IT asset inventory and lifecycle management.
  
• Document service activities, system configurations, and technical resolutions.
  
• Ensure compliance with company IT policies and security protocols.
  
• Travel to company sites as required, sometimes on short notice.
  
• Represent the IT department professionally during field visits.
  
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  
• Performs all other duties as assigned.
  

• 
  
• Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  
• 1+ years of experience in IT support or field engineering roles.
  
• Strong knowledge of Windows operating systems, networking fundamentals, and common enterprise software.
  
• Experience with hardware installation, system imaging, and remote support tools.
  
• Excellent troubleshooting and diagnostic skills.
  
• Strong interpersonal and communication abilities.
  
• Valid driver's license and willingness to travel.
  

• 
  
• Medical, Dental, Vision, & Life Insurance
  
• 401(k) with a company match
  
• PT0 & 11 1/2 Paid Holidays
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.

Duties and Responsibilities:

• 
  
• Use internal system to run through activation queue
  
• Assist technicians and customers on the phone
  
• Handle escalation support for voice product activations both internally and to customers
  
• Troubleshoot services and devices in the field with customers and technicians
  
• Update configurations and/or order details to create successful turn up of services for customer
  
• Reconfigure Routers or equipment
  

Required Qualifications:

• 
  
• Technical background or desire to grow in technical field
  
• Strong organizational skills
  
• Ability to work independently and make judgement calls to resolve issues
  
• Ability to take direction and act upon it
  
• Demonstrative critical thinking and analytical problem-solving skills
  
• Strong verbal and written communication skills, ability to multitask
  
• Collaborative, Can-Do attitude
  
• Willingness to obtain government security clearance
  
• Solid work ethic
  

Preferred Qualifications:

• 
  
• Understanding of Networking, TCP/IP, Routing, Switching
  
• Experience in customer facing technical support roles
  
• Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Prior public trust P2 security clearance
  
• Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
  
• Experience with coding and automation platforms such as Python, Javascript or similar
  

#LI-JH1

JOB SUMMARY

This position works closely with the Operating Company (OpCo) departments. Assist the merchandising department with transactional activities where needed. Aid in supporting OpCo sales by addressing and resolving questions and requests on time utilizing detailed knowledge of products, systems, and tools. Acts as liaison between OpCo Sales, Buyers, and Category Management as it relates to Merchandising activities.

RESPONSIBILITIES

• Merchandising point of contact for sales, national accounts, and health care account inquiries (communication router).
• Based on information from merchandising and marketing, communicate to sales on any supplier, product or promotional urgent updates.
• Track and trace special orders, demand status late inbound trucks, and other operational requests for the sales team.
• Assist sales on basic inquiries.
• Monitor the drop ship process by confirming orders are shipped and invoiced promptly.
• Process special orders (Non-Stocks).
• Handle demand status orders and ensure timely execution of related activities (confirmations, receiving, and allocation).
• Manage the processes flow for new item stocking requests to ensure timely completion and maintain documentation.
• Create and/or maintain proprietary charting per Manager/Director/VP approval.
• Process all merchandising related scripts including price management and market costs.
• Handle overflow sales support.

QUALIFICATIONS

Education

• High school diploma or equivalent combination of education and experience in place of a degree sufficient to successfully perform essential job functions required.
• Bachelor's degree preferred.

Experience

• 1+ years' experience required.
• Experience in purchasing, merchandising, sales and/or customer service required.
• Experience working within a retail, wholesale or distribution environment preferred.

Professional Skills

• Strong communicator with excellent relationship-building skills across a variety of stakeholders.
• Excellent organization and time management skills.
• Able to resolve conflicts quickly, research issues, and follow up with timely communication to all key stakeholders.
• Ability to quickly learn and understand systems to answer basic inquires without escalating.
• Attention to detail with the ability to knock down obstacles to find a solution.
• Proficient Excel skills preferred.

Working Conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel 5%

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.

Are you an experienced leader in Distributed Antenna Systems (DAS) installation, ready to take on large-scale projects and mentor a team? As a Lead DAS Installer, you'll lead the charge in implementing wireless solutions for in-building distributed antenna systems. You’ll oversee a crew of 3-5 installers, ensuring the highest quality standards are met on every job site. This is a hands-on role, working closely with the Project Manager and installation teams to deliver seamless wireless coverage.

Your expertise will help guide the team in reading blueprints, installing DAS equipment, and configuring advanced systems. This is an exciting opportunity for a motivated leader who enjoys working in dynamic environments across the country.

Key Responsibilities:

• Lead Installation Crews: Oversee installation teams, providing guidance, training, and mentorship to 3-5 technicians throughout the project lifecycle.
• DAS Equipment Installation: Install outdoor and indoor antennas, coaxial cables, CATV, fiber optic cables, CAT 5/6, and DC power cables to NEC standards.
• Cabling & Testing: Perform advanced cable terminations, including coaxial (JMA, Andrews, Trilogy), fiber fusion splicing, OTDR testing, and coaxial PIM/Sweep testing.
• System Configuration & Integration: Configure and integrate DAS head-end systems such as Rectifiers, Battery Systems, VoltServer, Commscope iON-B and iON-U, JMA Teko, and Corning Mobile Access. Manage monitoring systems including T1, broadband backhaul, routers, and dry contact alarms.
• Project Reporting & Communication: Keep both the company and clients informed about project progress, safety standards, and local codes. Update and maintain project documentation, customer prints, and site reports.
• Site Surveys & RF Design: Conduct site surveys to troubleshoot and optimize RF/fiber optic installations, report findings, and design corrective solutions for inadequate coverage.
• Assist in Project Preparation: Help in proposal development, project scheduling, and materials/subcontractor selection processes.
• Warehouse Support: Assist with warehouse maintenance, inventory management, and ensuring adequate materials for upcoming projects.

Minimum Qualifications:

• Experience:
• A minimum of 5 years of in-building DAS installation experience.
• Extensive experience with cable installation in IT, RF, electrical, and/or telecommunications fields.
• Expertise in fiber fusion splicing, terminations, dressing, cleaning, and OTDR testing.
• Proven ability in RF Sweep and PIM measurements.
• Solid understanding of wireless networks, including modulation techniques (UTMS, GSM, LTE), amplifier/antenna/cable theory, link budgets, and propagation tools.
• Experience using RF test equipment (spectrum analyzers, sweep, and PIM gear).
• Technical Proficiency: Demonstrated ability to read and interpret construction blueprints and design drawings.
• Management Skills: Previous experience as a Field Supervisor, with a proven track record of managing and mentoring less experienced technicians.
• Software Skills: Proficiency in Microsoft Office, particularly Excel.

Additional Requirements:

• Travel: Ability to travel nationwide for project deployments lasting 4-6 weeks, with short breaks in between. Travel constitutes over 60% of the role.
• Driver’s License: Must possess a valid driver’s license.
• Physical Requirements:
• Ability to lift up to 80 lbs. unassisted.
• Repeatedly ascend and descend ladders (6ft-14ft).
• Work in tight, confined spaces, such as attics and drop ceilings.
• Walk continuously across the job site while carrying ladders, tools, and materials.
• Ability to work in varied conditions, both indoor and outdoor (hot and cold).
• Tools: Must provide basic hand tools.
• Compliance: Must pass a criminal background check, drug screening, and pre-employment physical.

Preferred Certifications (Training provided if needed):

• RF Awareness
• OSHA 10 or OSHA 30
• EXFO Splice/Test OTDR/iOLM
• Anritsu PIM & Sweep
• JMA (Connectors & TEKO DAS)
• Ericsson RDS Structured Cabling Installation
• SOLiD, Commscope – Ion-M, Ion-B, Ion-U, Ion-E
• Corning Mobile Access – CMA & SpiderCloud
• First Aid/CPR, UL Lockout/Tagout

What We Offer:

• Competitive Pay: $34.00 - $41.00 per hour.
• Comprehensive Benefits: Health insurance, paid holidays, paid vacation, life insurance, and paid training.
• Growth Opportunities: Company-paid professional development and certification programs to keep you ahead in the industry.
• Travel Perks: We provide transportation to and from project sites and per diem while working on-site.
• Tools Provided: All additional tools needed for the job are supplied by the company.

Ready to Lead?

If you’re a seasoned DAS Installer ready to take on leadership, we want to hear from you! Bring your expertise and drive to a team that values professionalism, integrity, and teamwork.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• In-building DAS: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Job Summary:

Our client is seeking a UI Developer to join their team! This position is located in Greenwood Village, Colorado.

Duties:

• Build and maintain front-end applications using React, TypeScript, and JavaScript
• Design and implement reusable UI components with Material UI (MUI) or similar libraries
• Manage application state using React Context, Redux, or related state management tools
• Integrate front-end applications with RESTful APIs and backend services
• Implement authentication and authorization using OAuth2 / OpenID Connect
• Write clean, maintainable code and create unit tests for React applications
• Configure, build, and package applications using Webpack
• Troubleshoot and support CI/CD pipelines (GitLab or similar)
• Deploy and support applications using Node.js or NGINX
• Participate in Agile development and contribute to iterative releases

Desired Skills/Experience:

• Strong proficiency in JavaScript (ES6+) and TypeScript
• Hands-on experience building applications with React and React Router
• Experience with state management libraries such as React Context and Redux
• Strong UI development skills using Material UI (MUI) or similar UI/CSS frameworks
• Solid understanding of RESTful APIs, including integration and best practices
• Experience writing and maintaining unit tests for React applications
• Working knowledge of CORS and browser security concepts
• Experience with OAuth2 / OpenID Connect for authentication and authorization
• Proficiency with Git and source control workflows
• Experience with Webpack and front-end build tools
• Ability to run and troubleshoot CI/CD pipelines (GitLab or similar)
• Experience deploying and supporting applications using Node.js or NGINX
• Familiarity with Agile development practices

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position starting at $104,000-$122,700. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

A leading food service equipment manufacturer is seeking a 2nd Shift Production Manager to lead and optimize 2nd shift production operations. The ideal candidate is a hands-on manufacturing leader with strong supervisory experience and deep knowledge of shop-floor processes. Working collaboratively, the new leader will deliver production targets by managing personnel, improving processes, and maintaining safety and quality standards while ensuring operational continuity across shifts.

• Salary + Additional Benefits:$85,000-$100,000 + Performance Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Holiday Pay
• PTO
• Sick Time

Location: Garland, TX 75041

Type of Position: Direct Hire

Hours: Mon-Thurs 3:00 PM – 2:00 AM

Responsibilities:

• Supervise all shop floor manufacturing operations for building stainless steel equipment.
• Manage key performance indicators (KPIs) such as production volume, quality, cost, and safety.
• Meet all established production schedules and maintain supervision of all production personnel activities.
• Maintain clear and detailed communication with the 1 st Shift Manager and Director of Manufacturing to ensure seamless operational transitions between shifts.
• Collaborate with the Director of Manufacturing on employee issues and concerns.
• Train, evaluate, develop, discipline, and communicate continuously with shop workers.
• Manage material shortages, ensure appropriate raw material inventory levels are maintained, and confirm all production paperwork is completed on time and accurately.
• Foster a safe work environment by promoting, supporting, and enforcing safe work practices.
• Address facilities and maintenance issues for all shop equipment.
• Lead and/or participate in department improvement initiatives.
• Maintain shop schedules, track labor hours, and manage procurement needs.
• Communicate through Director of Manufacturing all engineering changes required / corrections needed.

Requirements:

• Five (5) or more years of experience supervising and leading a team of 20 - 40 employees in a manufacturing environment
• Prior hands-on experience fabricating and building sheet metal assemblies is essential
• Strong leadership and supervisory skills, with the ability to plan, lay out, fabricate, and assemble sheet metal assemblies using personnel, hand tools, power tools, and machines
• Ability to read and interpret blueprints, sketches, and product specifications to determine the sequence and methods of fabrication and assembly
• A solid understanding of material gauges and sheet metal types (e.g., galvanized, stainless steel, aluminum, plastic, and glass) according to product specifications
• A complete understanding of CNC fabricating machines such as lasers, brake presses, tubing cutter, specialty saws and routers
• Skillful in problem-solving part inconsistencies by inspecting components and assemblies using drawings and measuring tools
• Computer proficiency is required, as this role entails daily use of programs including MRP, Excel and Google Docs
• Complete knowledge of manufacturing processes and requirements, with a clear ability to evaluate each function
• Bilingual (English/Spanish) speaking is a plus

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates.

Location: Enon, Ohio (45323)

Multiple openings

1st Shift: 5 AM - 1:30 PM, Sunday to Thursday

1st Shift: 7 AM - 3:30 PM, Tuesday to Saturday

2nd Shift: 2 PM - 10:30 PM, Friday to Tuesday

***Starts with paid training class that lasts 3-4 weeks. Training is 8 AM – 5 PM, Monday through Friday

Open to New IT Grads!!!

Requirements:

• Prior help desk experience preferred
• Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
• Knowledge of non-standard equipment that is not connected to the Speedway network
• Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
• Ability to research and resolve issues
• Capable of working in a fast-paced environment
• Excellent verbal communication skills and the ability to explain technical information in layman’s terms
• Well organized with the ability to work under pressure and meet tight deadlines
• Excellent understanding of intra-department functions and operations
• Ability to perform repeated bending, standing and reaching
• Ability to occasionally lift up to 40 pounds
• Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department

Must Haves:

Open to new grads

SOLID customer service

Good problem solving

Entry level IT experience

Nice to Haves:

Tech support experience

Help desk experience

POS experience

Retail experience

Gas station experience

Duties:

• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications
• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
• Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
• Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
• Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications
• Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
• Understands and completes proper processes when installing software
• Directs field personnel in installing new equipment that is going on the store network
• Configures and upgrades software on newly installed devices
• Implements software changes for fuel dispensers and fuel tanks
• Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
• Provides troubleshooting by using remote tools connected to other legacy networks
• Manages multiple tickets and works them in order of emergency to lowest priority
• Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
• Reads, interprets, and follows procedures described in the internal knowledge base
• Provides documentation for knowledge-base articles
• Works with third-party help desk vendors as applicable
• Maintains inventories and orders parts as needed
• Provides phone support as needed
• Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
• Initiates timely communication of critical events to Store Support Team Leads
• Completes other duties, including special projects, as assigned by Management

Role: React Native Lead / Mobile Architect (Mobility)

Location: Framingham, MA (Hybrid)

Job Type: Contract

High Priority

Job Overview:

We are seeking an experienced React Native Lead / Mobile Architect to provide technical leadership and oversee mobile engineering operations. The ideal candidate will define and drive the mobile architecture strategy while leading the design and development of scalable, high-performance mobile applications.

This role requires deep expertise in React Native, TypeScript, and Native iOS integration, along with experience building production-grade applications delivered to both the Apple App Store and Google Play Store.

Key Responsibilities

• Provide technical leadership and oversee daily mobile engineering operations.
• Define and drive the mobile architecture strategy aligned with business objectives.
• Lead the design and development of scalable, high-performance mobile applications using React Native and TypeScript.
• Architect modular, reusable component systems and scalable state management solutions (Redux, Zustand, Context API).
• Design mobile navigation, routing, and deep linking strategies using React Navigation or Expo Router.
• Implement secure authentication flows including OAuth, OIDC, PKCE, biometrics, secure storage, and token lifecycle management.
• Integrate native iOS (Swift) and Android (Kotlin) modules for SDKs such as payments, fraud detection, analytics, push notifications, and device security.
• Optimize mobile applications for performance, startup time, bundle size, memory usage, rendering performance, and offline caching.
• Establish and manage CI/CD pipelines for mobile applications using tools such as Fastlane, EAS Build, App Store Connect, and Google Play Console.
• Lead release management, versioning strategy, and store compliance processes.
• Ensure adherence to mobile security best practices, privacy compliance, and accessibility standards.
• Collaborate with backend teams to define API contracts and optimize mobile-backend interactions.
• Champion automated testing and code quality using Jest, React Native Testing Library, and Detox.
• Mentor engineers and promote a culture of ownership, craftsmanship, and continuous improvement.
• Participate in architecture reviews and roadmap planning for long-term mobile platform scalability.

What You Bring to the Table

• Strong hands-on experience building production-grade applications using React Native and TypeScript.
• Deep understanding of the Expo ecosystem, including EAS, OTA updates, and build pipelines.
• Expertise in mobile architecture patterns such as Clean Architecture, MVVM, and modular architectures.
• Experience integrating native iOS (Swift) and Android (Kotlin) modules into React Native applications.
• Strong understanding of mobile app lifecycle, memory management, threading, and performance optimization.
• Experience implementing push notifications, deep linking, analytics SDKs, and mobile security frameworks.
• Familiarity with authentication frameworks including OIDC, OAuth, and PKCE.
• Experience with REST or GraphQL API integrations, network resiliency, and offline-first design.
• Strong knowledge of mobile DevOps, CI/CD pipelines, and release governance.
• Experience working in Agile development environments and collaborating with cross-functional teams.
• Ability to balance hands-on development with architectural leadership.

Basic Qualifications and Experience:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 10+ years of software development experience.
• 6+ years of hands-on mobile development experience.
• 4+ years leading React Native applications in production environments.
• Proven experience delivering mobile applications to the Apple App Store and Google Play Store.
• Experience working with cloud-based backends such as AWS, Azure, or GCP.
• Strong experience with CI/CD pipelines, automated testing, and DevOps best practices.
• Demonstrated technical leadership and mentorship experience.
• Strong analytical and problem-solving skills with the ability to make strategic architectural decisions.

Mandatory Skills

• React Native
• Native iOS (Swift)

Preferred Skills

• TypeScript
• Android (Kotlin)
• Expo / EAS
• Redux / Zustand
• CI/CD (Fastlane, App Store Connect, Google Play Console)