Rsi Indicator Jobs in Usa

The WeCARE Physician is the role of Review Physician supports the Medical Director in the implementation of standard operation policies and procedures to ensure that UBA WeCARE complies with all New York City's HRA contractual requirements.

Key Responsibilities are:-To conduct medical reviews of Clinical Assessments/Clinical Reassessments for finalization, complete Wellness Plans dispositions for UBA WeCARE clients, and act as a clinical support for UBA WeCARE staff in the fulfillment of funder, (NYC HRA), contracted goals.

-Conduct medical reviews of Clinical Assessments completed by Qualified Health Professionals -Displays knowledge of medical conditions and SSA disability criteria.-Review prior WeCARE documentation, documentation provided by the client, prior and current Clinical Assessment/Clinical Reassessments, previous Medical Evaluation and Substance Use Assessment (when indicated).-Review, address, and correct any inconsistencies in the history obtained by the QHP-Order and review additional specialty assessments as indicated -Review and update Reasonable Accommodations and work limitations.-Determine appropriate medical diagnoses.

Assess the stability of client's medical issues.-Obtain medical documentation from EPIC, PSYCKES, and Bronx RHIO.-Enter information/complete appropriate forms in HRA (funder) database (SEAMS).

-Complete off-line/paper when medical record system SEAMS, is not functioning completely or is partially working.

-Ensure all off-line paper documents and medical records obtained from outside sources are scanned into SEAMS within 24 hours.

-Review the SSA sequential evaluation process conducted by the QHP to ensure accuracy.-Review provided wellness documentation from treatment providers -Check for medical documentation in EPIC, PSYCKES, and Bronx RHIO-Update and review reasonable accommodations and limitations-Ensure the FCO is correct and that the FCO justification contains relevant information -Review Wellness extensions with Medical Director and provide summary justifications for same-Able to assist and motivate clients to comply with WeCARE process.

Able to assist clients to access services to reduce barriers to compliance with WeCARE appointments.

-Knowledge of medical and behavioral health diagnoses.-Knowledge of various software systems including SEAMS, EPIC, PSYCKES, Bronx RHIO, etc.

-Possess strong computer skills with knowledge of Microsoft Office applications.

-Knowledge of SSA disability application process is preferred.Experience with NYC HRA preferred.Two years of professional experience in medical or clinical practice.Complete Wellness Enhancement Forms as indicated for Wellness track clients Medical and computer software (SEAMS, EPIC) and medical depository information databases (example PSYCKES, Bronx RHIO)In addition to a competitive salary of $180,000-220,000, we offer LTD, STD, paid malpractice, health, dental, vision and a 403(b).

Interested candidates should have a current unrestricted NYS Doctor of Medicine license to practice and American Board of Medical Specialties or American Osteopathic Association Board Certification and send an updated CV to Senior Recruiter, Desiree Aulet at Montefiore is an equal employment opportunity employer.

Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Position Title: Physical Therapist Rehab Clinch PRN Location: Knoxville, TN Req ID: JR102563 Job Type: Part time Posted Date: Posted Yesterday Description: BASIC PURPOSE OF THE JOB Responsible for assisting assigned patients in achieving maximum functional potential by facilitating and teaching motor skills.

REPORTS TO Manager of home department and Director of Rehabilitation Services JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: Bachelors Degree required.

Degree: Bachelors Degree in Physical Therapy required.

License/Certification Required: Eligible for State of Tennessee Licensure.

Minimum Work Experience: Experience in pediatric therapy preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of typical and atypical child development, strong clinical skills, excellent interaction and communication abilities.

DUTIES AND RESPONSIBILITIES Completes evaluations of assigned patients in accordance with the established standards of care and practice: Independently performs consultations/evaluations on patients according to best practices and departmental standards.

Identifies needs and strengths that reflect an accurate assessment of the patient's status, per documentation.

Completes comprehensive assessment based on provider's order, patient's medical and developmental status.

Completes reassessment for patients whose care is ongoing per Center policy.

Makes appropriate decisions regarding care of inpatients based on patient readiness and ability to participate for consult/invention.

Assists other therapists via case review, demonstration, and mentoring to enhance assessment skills in area of expertise.

Suggests adding new standardized measure and outcome tools as they become available and have applicability to patient population.

Develops a Plan of Care to promote optimum function and safety as documented in the clinical record: Partners with patients and caregivers to establish goals for Plan of Care based on an episodic care model.

Establishes interventions and specific measurable outcomes that are consistent with identified needs and strengths.

Identifies goals, and outcomes and timeframes that are realistic, measurable and address functional needs and strengths.

Modifies and updates the plan of care as patient status warrants.

based on patient progress and caregiver input.

Supports modifications to the plan or care with documentation of clinical decision-making in reports, notes and progress summaries.

Assists other therapists to enhance intervention skills (design and implementation of episodes of care in collaboration with the patient/family).

Provides skilled therapy, reassessing patient status during each session ensuring quality of care: Selects and performs therapeutic techniques and that are appropriate to patient's needs and medical status, reflecting therapist's clinical knowledge and theory.

Provides patient/caregiver education regarding treatment, precautions and equipment use and documents patient/caregiver understanding/demonstration provided.

Plans discharge at evaluation and throughout the course of treatment based on patient response, caregiver goals, participation and progress.

Prepares the patient and family for episodic transitions and discharge from therapy and provides education to determine if/when follow-up therapy services are indicated.

Develops/revises competencies and plans that utilize current therapy standards of care for particular a variety of patient conditions and populations and family-centered planning and informed decision making.

Identifies new/revised treatment tools and approaches and assists in implementation when appropriate.

Independently manages own inpatient schedule with efficiency and timeliness.

Manages unforeseen events with confidence and professionalism.

Completes all documentation of services per department standards: Independently writes clear, concise, relevant and inclusive documentation that facilitates communication of the patient's status and ongoing needs.

Therapist adheres to all procedures and documentation standards per Rehabilitation standard operating procedures.

Rehab specifications.

Submits accurate and complete charges for each day and reconciles charges with provider billing report daily.

Completes communication/accountability information tools (i.e.

spreadsheets, data collection forms, documentation self-assessments and peer reviewsdischarge notification) within established timelines.

Coordinates patient care with other clinical team members ensuring optimal patient care and communication as noted in the clinical record: Identifies the need for and makes referrals to other disciplines following established criteria.

Exhibits knowledge about care provided by other disciplines and communicates effectively with patient, family and team members to reach optimum patient outcomes while remaining within scope of practice.

Completes accurate documentation and communicates recommendations to providers and outside agencies with effective use of correspondence reports per standard operating procedures.

Supervises patient care interventions provided by physical therapy assistantsor occupational therapy assistants following guidelines established by the APTA or AOTAand the state of Tennessee's discipline-specific practice acts: Reviews and updates goals and care plans for patients assigned to physical therapy or occupational therapy assistants on a monthly basis.

Meets all competencies for work specific assignments as indicated by clinical and inpatient competency checklists.

Promotes and maintains professional relationships with other departments.

Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.

Is sensitive to the needs, feelings and capabilities of others.

Approaches others in a non-threatening way and pleasant manner and treats them with respect.

Proactively seeks performance feedback and identifies approaches to improve performance Promotes and maintains effective communication: Responds timely to messages from providers, other departments, caregivers, and other internal and external customers.

Responds within established timeframes for all on-call procedures and call backs.

Checks and responds to email and voicemail at the beginning and end of each workday at a minimum.

Answers staff phone while in staff areas.

Addresses conflicts in a timely and professional manner.

Communicates upward, keeping manager informed of pertinent issues and concerns.

Assesses situations and implements most appropriate communication style, (i.e.

guiding, directing, following) per Motivational Interviewing strategies.

Communicates politely and respectfully, promoting collaborative relationships.

Expresses alternate points of view in a non-threatening way.

Knows when it's appropriate to compromise and when it is important to take a stand.

Assumes responsibility for own growth and development.

Assists others with training education, growth and development: Maintains and enhances clinical knowledge and skills.

Pursues alternative continuing education opportunities.

Attends all in-service education when scheduled to work.

Keeps current with departmental issues and operations.

Promotes effective working relations and works effectively as part of a department/unit team inter- and intra-departmentally to facilitate the department's/unit ability to meet its goals and objectives.

Willingly accepts responsibility to fulfill scheduled on-call time and holiday coverage per department staffing guidelines.

Participates in providing an environment conducive to learning for students from the professional schools utilizing the hospital and rehabilitation departments for clinical experience.

Works on projects as part of a team, exchanging ideas and contributing skills that complement those of other team members.

Fulfills commitments to team members.

Exhibits innovative thinking.

Looks for ways to improve effectiveness by implementing new ideas and more efficient approaches.

Willingly accepts and completes any other assignments that may be requested.

Utilizes hospital resources and time respectfully and accountably.

Demonstrates accurate use of KRONOS time tracking system.

Demonstrates accurate use of Dolly Children's Premium Pay Guidelines for clocking on-call pay and call back pay.

Meets staff attendance standards and maintains personal records of unexpected occurrences.

Submits accurate patient charges daily.

Reconciles charges with billing report and attended appointments in CWS daily.

Meets departmental productivity requirements as indicated by annually established criteria.

Shows initiative to actively maintain and increase caseload by re-attempting missed visits and rescheduling appointments, offering alternate days and times when applicable.

Demonstrates effective use of equipment (DME) distribution procedures per department guidelines.

Independently manages patient care/non-patient care time constructively.

Uses time productively in direct and in-direct patient care, department contributions, and assisting team members.

Prepares for each session with needed therapy material, documentation and equipment.

Independently manages patient scheduling with efficiency and timelines.

Mentors and assists others in timely completion of administrative and procedural documentation.

PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required.

Frequent sitting with some walking, standing, squatting, bending and reaching is required.

Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.

About Us: At Dolly Parton Children's Hospital, care is at the CORE of who we are.

We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence.

We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.

Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.

Respect – We listen, understand, and communicate openly and politely.

We recognize our diverse strengths.

Excellence – We set high standards for performance in delivering the safest patient care.

We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

PI5fb64ca166c3-25448-39012021

Location: Dearborn, MI (Remote)

Employment Type: Full-Time Contract

Pay: $83-87 per hour

Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.

Responsibilities:

• Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
• Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
• Lead the development of intent classification frameworks across customer touchpoints
• Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
• Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
• Define automated and human-in-the-loop quality scoring models
• Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success

Requirements:

• Bachelor's Degree
• 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
• Agile Software Development
• Artificial Intelligence & Expert Systems
• Business Strategy

Preferred:

• Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
• Conversational platforms (chat, SMS, voice IVR)
• Experience with enterprise SaaS platforms and API-driven architectures
• Proven ability to define metrics frameworks and performance dashboards
• Strong analytical mindset and ability to work with data scientists and engineers

The Clinical Operations Manager, Imaging Services is responsible for the daily clinical and operational management of Riverside Medical Center’s imaging service lines, ensuring high-quality, efficient, and patient-centered diagnostic care. This position oversees imaging clinical and non-clinical supervisors and clinical support staff, manages departmental operations, and drives excellence in performance, quality, and service delivery across all imaging modalities.

This leader will also provide technical or administrative support as needed—maintaining active engagement in imaging operations to ensure seamless workflow, adherence to regulatory standards, and excellence in patient care. The Clinical Operations Manager works collaboratively with radiologists, technologists, nurses, physicians, and administrative leaders to achieve departmental and organizational goals.

Essential Duties and Responsibilities

Clinical & Patient Care Management

• Ensure the delivery of safe, effective, and compassionate imaging care across all modalities (e.g., radiography, CT, MRI, ultrasound, mammography, nuclear medicine).
• Provide technical or administrative support as needed, such as assisting with patient coordination or patient or staff satisfaction follow up.
• Monitor and evaluate the quality of imaging services through audit, observation, and review of documentation, ensuring adherence to professional and regulatory standards.
• Maintain compliance with all applicable laws and regulations, including those set forth by CMS, IDPH, DNV, ACR, and HIPAA.
• Identify risks to patient safety, quality, or operational efficiency, and develop corrective or preventive action plans.
• Oversee competency validation, training, and continuing education for technologists and support staff.
• Collaborate with other clinical departments to support coordinated patient care and optimize scheduling and throughput.

Operational & Practice Management

• Provide leadership and oversight of imaging operations, ensuring efficient workflows, appropriate staffing, and optimal patient experience.
• Manage staffing models, scheduling, budgets, and productivity metrics to meet department and organizational objectives.
• Oversee imaging equipment, ensuring maintenance, calibration, and regulatory compliance with safety standards.
• Partner with biomedical engineering and facilities teams to coordinate equipment service and replacement planning.
• Support front-end processes including patient scheduling, registration, and timely reporting and documentation to optimize patient flow and satisfaction.
• Collaborate with leadership to drive service line growth, technology advancement, and process improvement initiatives.

Leadership & Staff Development

• Recruit, train, and mentor imaging and clinical support staff, fostering a culture of collaboration, accountability, and professional growth.
• Conduct regular team meetings to communicate updates, review safety and performance metrics, and recognize achievements.
• Partner with Human Resources on employee development, performance evaluations, and disciplinary processes as needed.
• Promote interdisciplinary teamwork between imaging, nursing, and specialty areas to enhance patient outcomes and operational success.

Physician & Stakeholder Relations

• Cultivate positive relationships with radiologists, referring providers, and interdisciplinary clinical teams.
• Facilitate open communication and problem-solving to enhance service delivery and patient satisfaction.
• Represent Imaging Services in alignment with Riverside’s mission, values, and commitment to patient-centered care.

Performance & Compliance

• Monitor and analyze operational, financial, and quality indicators to identify areas for improvement and implement corrective actions.
• Maintain policies and procedures in accordance with accreditation standards, evidence-based practices, and hospital guidelines.
• Lead or participate in quality improvement initiatives, committees, and audits.
• Ensure departmental readiness for inspections, audits, and accreditation surveys (ACR, DNV, IDPH, or other applicable bodies).

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

Compensation

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:

• Paid Leave Hours accrued as you work

Required Experience

• Minimum of 3 years of progressive experience in imaging or clinical operations, with at least 1 year in a leadership or supervisory role.
• Experience managing imaging operations, scheduling, staffing, and quality/performance metrics.
• Strong understanding of regulatory standards and compliance requirements for diagnostic imaging.

Preferred Experience

• Experience with EPIC/EMR systems.
• Background in multiple imaging modalities or ambulatory/outpatient imaging centers.

Required Education & Licensure

• Licensed Registered Radiologic Technologist (ARRT) or Registered Nurse (RN) in the State of Illinois, in good standing.
• Bachelor’s degree in Radiologic Sciences, Nursing, Healthcare Administration, or a related field.

Preferred Education & Certification

• Master’s degree in Healthcare Administration, Business Administration, or related field.
• Professional certification in leadership or imaging administration (e.g., CRA, CNML, or NE-BC).

Employee Health Requirements:

Exposure/Sensory Requirements

Exposure to:

Chemicals: NA

Video Display Terminals: Average

Blood and Body Fluids: Minimal exposure - to follow universal precautions.

TB or Airborne Pathogens: Potential risk for exposure, however, the degree of exposure is to be determined on an individual basis.

Sensory requirements (speech, vision, smell, hearing, touch):

Speech: Needed for communicating, interviewing and counseling patients, families, staff and community agencies.

Vision: Needed to read memos and literature, and for interviewing and counseling..

Smell: NA

Hearing: Needed for communicating, interviewing, and counseling.

Touch: Needed for documentation.

Activity/Lifting Requirements:

Percentage of time during the normal workday the employee is required to:

Sit: 70%

Twist: 3%

Stand: 10%

Crawl: 0%

Walk: 30%

Kneel: 1%

Lift: 1%

Drive: 0%

Squat: 1%

Climb: 0%

Bend: 1%

Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

Up to 10 lbs: Frequently

Up to 20 lbs: Not Required

Up to 35 lbs: Not Required

Up to 50 lbs: Not Required

Up to 75 lbs: Not Required

Up to 100 lbs: Not Required

Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): May occasionally carry books, charts, or printed material to specified locations for program set up.

Maximum consecutive time (minutes) during the normal workday for each activity:

Sit: 378

Twist: 0

Stand: 54

Crawl: 0

Walk: 162

Kneel: 5.4

Lift: 5.4

Drive: 0

Squat: 5.4

Climb: 0

Bend: 5.4

Reach above shoulders: 5.4

Repetitive use of hands (Frequency indicated):

Simple grasp up to 10 lbs.

Normal weight occasional

Pushing & pulling Normal weight occasional

Fine Manipulation: Writing, use of computer keyboard, telephone use, push patient in wheelchair.

Repetitive use of foot or feet in operating machine control: None

Environmental Factors &Special Hazards

Environmental Factors (Time Spent):

Inside hours: 8

Outside hours : 0

Temperature: Normal Range

Lighting: Average

Noise levels: Average

Humidity: Normal Range

Atmosphere:

Special Hazards: NA

Our Culture: Inspire hope. Build your legacy: Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care.  

We are seeking a Sub-Investigator at our Florida Research Institute (FRI), a global leader in gastroenterology and hepatology research, with a team of more than 20 highly trained clinical research experts. The role of the Sub-Investigator is to apply medical knowledge and experience, under the direction of the Principal Investigator to oversee and direct clinical course of research participants in clinical trials. The Sub-Investigator will assess physical health and administer treatments throughout the study aligned with scope of practice delegated responsibilities. He/she will oversee study conduct and assure study participant safety. The Sub-Investigator will coordinate and manage care for participants enrolled in a clinical research trial. The sub investigator will also be responsible for overseeing the execution of study protocols, delegating study related duties to site staff and ensuring site compliance with study protocols, study-specific laboratory procedures, standard operating procedures, standards of Good Clinical Practice (GCP), adhering to OSHA guidelines and other state and local regulations as applicable.

Under the direction of the Director and the Principal Investigator, responsibilities will include, identify and recruitment of participants, participate in study visits, communicate with families, participants, referring physicians and other health care providers, Educating and guidance to participants and families to ensure compliance and retention of study participants, tracking and recording of adverse events, perform physical exams to ensure enrollment criteria and to track for any changes during study participation, diagnose and treat medical conditions such as allergic reactions and anaphylaxis during study drug administration, exacerbations of illness, formulate and evaluate treatment plans, manage common conditions such as allergic rhinitis, asthma and eczema, review home diaries and be available for on call advice and emergencies between clinic visits, administer rescue medications based on clinical judgment. 

Essential Duties: 

• Ensure the safety of study participants, and maintain communication with patients, FRI team members, and clinicians
• Provide clinical and medical support and oversight for research clinical trials based on scope of practice; obtain complete study participant history, conduct physical exams, review medical charts, assess findings, prescribe and re-fill medication, and perform designated procedures according to written protocols.
• Collaborate with clinical staff, researchers, outside vendors, and other staff to administer treatment and study protocols
• Assess, grade, and document adverse events; apply triage and judgment to determine course of action
• Oversee and as needed, administer medications and treatments per study protocol and scope of practice
• Comply with institutional policies, standard operating procedures, and guidelines; prepare and submit documentation as required by the study protocol and study sponsor; interpret complex protocols. Coordinate and collaborate with principal investigator to review study protocol. 
• Identify, recruit, and enroll study participants, as well as maintain study participant records; determine study participant criteria
• Support sponsor investigator research with investigational new drug/investigational device exemption applications
• Communicate with FDHS partner when indicated
• Guidance of medical assistance team
• Management of patient medical and scheduling issues when indicated
• Other duties as assigned: Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management. 
• Duties are subject to change or be modified by Principal Investigator or Director of Site Operations

Qualifications:

• Medical degree with current medical licensure in the state of Florida is required
• Requires a thorough knowledge of the: Drug development process, Clinical trial management, study team management, Clinical monitoring, FDA regulations, ICH Good Clinical Practice, and Good Documentation Practice, HIPAA
• Current Basic CPR certification
• Team player - Effective participant as a team member and team leader. Can demonstrate significant positive participation on successful teams
• Professionalism and integrity - Able to adapt to a changing environment and demonstrates a “make it happen” attitude. Exhibits professionalism in negotiating sensitive issues. Exhibits professionalism in negotiating sensitive issues
• Problem solving techniques 
• Managing study team members to maintain clinic workflow and study organization
• Interpersonal interaction - Demonstrates excellent people skills and a positive attitude
• Communication - Effective verbal communication and presentation skills. Ability to write clear, concise and convincing memos, letters and articles using original or innovative techniques or style
• Ability to prioritize and to manage multiple tasks as necessary
• Attention to detail - Produces high-quality, accurate work with minimal supervision
• Flexibility - Ability to adapt and be willing to assist with achieving Company goals in the area of responsibility and time

Working Conditions:

• May be required to work with, take specific precautions against, and/or be immunized against potentially hazardous agents
• May be exposed to blood borne pathogens
• Available for call 24 hours/day
• Frequent travel possible for IM meetings and assistance with FRI growth projects and satellites 
• Attend national congress when indicated
• Considerations for AASLD fellowship 
• Manage study team members

Benefits: 

• Competitive salary commensurate with experience. 
• Comprehensive benefits package including health insurance, free telehealth, retirement plan, paid time off and paid holidays. 
• Professional development opportunities
• Positive and collaborative work environment

EEO Statement: 

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

­When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!

The Clinical Quality Analyst identifies opportunities to improve patient related processes and outcomes. Responsible for coordination and implementation of performance improvement, quality initiatives and ensuring regulatory compliance. Engages in systematic chart review/analysis, abstraction of data from multiple sources/systems and collaborates with interdisciplinary teams.

Education, Licensure and/or Work Experience Requirements:

• Experience Preferred: Minimum 3-5 years clinical experience in quality and performance improvement, data collection, statistical analysis etc.
• Education Qualifications: Bachelor’s degree in healthcare related field (preferred)

GENERAL DUTIES

Patient Safety:

• Facilitates the reduction of preventable harm by facilitating safety and quality teams.
• Trains and educates leaders, managers and frontline staff on patient safety.
• Implements evidenced based practices to reduce harm in coordination with clinical teams.
• Reviews incident reports and follows-up as needed.

Quality Improvement:

• Develops performance improvement project charters, timelines, PDSAs and key deliverables.
• Assists with development of performance improvement indicators and serves as a resource for plans to improve compliance of the identified indicators.
• Acts as an education resource to healthcare workers and medical staff.
• Facilitates multidisciplinary teams to reduce the incidence of hospital acquired conditions.

Quality/Safety reviews:

• Performs data abstraction for quality, drug review, adverse drug reactions, mortality, HACs, outpatient medical record review (as assigned) and all other approved indicators.
• Prepares summaries for presentation to physician reviewer, enters data into computer for statistical compilation, information retrieval and tracking.

Clinical Resources:

• Assists in developing/revision of clinical policies and serves as a resource in ongoing development of job descriptions and competencies.
• Works with the EPIC Team to ensure standard compliance and complete medical records.

Regulatory Standard Compliance:

• Coordinates compliance with all hospital departments for the regulatory agencies such as Centers for Medicare and Medicaid (CMS), The Joint Commission (TJC), Department of Health and Hospitals (DHH), The State of Louisiana, etc.
• Performs ongoing review of regulatory standards and provides education related to standards.
• Communicates pertinent information on current requirements of the Joint Commission and other accrediting, licensing, and reviewing bodies to facilitate preparation for surveys performed by external regulatory agencies.

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities

Raintree, Stoney Brooke, and Eagle Creek (Lexington, KY) - 762 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Multi-Site Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

• Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
• Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

• Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
• Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
• Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
• Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
• Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

• Maintain accurate and up-to-date records within the company’s property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

• Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
• Support community events or initiatives aimed at enhancing resident experience.
• Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer- focused mindset.
• Strong verbal and written communication skills.
• One (1) year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INOS

B I R G E & H E L D

Investing in Communities to Transform Lives.

Who We Are

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

Position Overview

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

Key Responsibilities

Relationship Building with Prospects

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

• Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
• Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

• Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
• Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
• Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
• Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
• Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

• Maintain accurate and up-to-date records within the company’s property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

• Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
• Support community events or initiatives aimed at enhancing resident experience.
• Understand and adhere to standard operating procedures.

Education, Experience, And Skills

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer- focused mindset.
• Strong verbal and written communication skills.
• One (1) year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

SUMMARY/OBJECTIVE

The Retail Operations Analyst plays a critical role in advancing operational excellence across the global retail organization. This position is responsible for the development, governance, and continuous enhancement of retail reporting, compliance oversight, and advanced data analytics that drive informed decision-making and protect brand integrity.

Serving as a strategic partner to Retail Operations, IT, Merchandising, Planning, Finance, Brand Protection, and Store Leadership, this role delivers accurate, actionable insights and scalable reporting solutions that optimize performance, reinforce brand standards, and elevate the client experience.

This position requires the highest level of discretion and integrity in handling confidential business, client, and transactional data.

ESSENTIAL FUNCTIONS

Compliance & Risk Reporting

• Develop, maintain, and distribute comprehensive compliance reporting frameworks to ensure adherence to internal policies, operational procedures, and brand standards.
• Monitor key compliance indicators across global retail locations; proactively identify trends, risks, and operational gaps.
• Partner cross-functionally to support audits, internal reviews, and compliance investigations with accurate, well-documented reporting.
• Establish reporting controls and validation processes to ensure data accuracy, reliability, and audit readiness.
• Escalate material findings and risk indicators to appropriate leadership in a timely and professional manner.

Retail Performance Reporting & Analytics

• Design and manage reporting tools and dashboards that support store teams and retail leadership in daily operations and decision-making.
• Translate operational needs into clear, user-friendly reporting while ensuring data accuracy, scalability, and alignment with business priorities.
• Partner with retail teams to review business performance, provide insights, and share key findings with cross-functional partners as needed.
• Provide training, guidance, and ad hoc reporting to support evolving retail and leadership needs.

Investigative Reporting & Brand Protection Analytics

• Leverage transactional and client-level data to identify purchasing patterns indicative of reseller activity or behaviors inconsistent with brand standards.
• Analyze cross-store sales data and client purchase histories to detect trends, anomalies, and high-risk activity.
• Develop and maintain investigative dashboards and monitoring tools to proactively flag high-risk transactions.
• Translate investigative findings into clear, data-driven recommendations while partnering with Retail Operations and Brand Protection to support informed business decisions.
• Balance risk mitigation efforts with a commitment to maintaining a premium client experience.

Client Reporting Tools Management

• Manage and optimize client reporting platforms that support clienteling, retention strategies, and business planning.
• Ensure integrity, consistency, and accuracy of client data across systems and reporting environments.
• Collaborate with IT and business partners to enhance reporting functionality and improve data accessibility.
• Support merchandising, planning, and strategic initiatives by providing meaningful client insights and trend analysis.
• Maintain clear documentation of reporting logic, definitions, and governance standards.

Confidentiality & Data Protection

• Exercise the highest level of discretion when handling sensitive business information, including sales data, client information, investigative findings, and compliance-related materials.
• Ensure strict adherence to company confidentiality policies, data privacy regulations, and information security protocols.
• Limit access to sensitive data on a need-to-know basis and safeguard reporting outputs from unauthorized distribution.
• Maintain confidentiality during investigations and compliance reviews, protecting both client information and internal business intelligence.
• Immediately escalate potential data breaches or unauthorized disclosures in accordance with company policy.
• Serve as a steward of data integrity and ethical reporting practices across the retail organization.

QUALIFICATIONS

• 3–5 years of experience in retail operations, business analysis, or data analytics (luxury retail experience strongly preferred).
• Strong understanding of retail operations, store workflows, and reporting needs.
• Advanced Excel skills required (pivot tables, complex formulas, lookups, data validation, logical functions; Power Query or similar tools preferred).
• Demonstrated ability to analyze large data sets and identify meaningful business insights.
• Experience creating reporting frameworks and dashboards for non-technical audiences.
• Strong investigative mindset with excellent attention to detail.
• Industry awareness and strong business acumen; goal oriented with a sense of urgency and follow through
• Excellent interpersonal skills and the ability to communicate effective, both verbally and written, with all levels of management
• Exceptional organizational skills
• Problem-solving aptitude

BENEFITS

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The salary range for this role is:

75,000 - 80,000 USD per year (Hollywood, CA)