Rrd Chennai Jobs in Usa

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence. This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance. The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.

JOB DUTIES

• People leadership
  • Directly supervise management, providing mentorship and supporting structured succession planning.
  • Foster a collaborative team environment, emphasizing readiness, accountability, and continuous improvement.
  • Support onboarding and development of new hires, ensuring rapid integration and contribution to service improvements.
  • Execute modifications to organizational design and teams to optimize operational activity and improve client experience.
• Operations leadership
  • Ensure client teams consistently meet or exceed service level agreements (SLAs) and deliver a premium, “white glove” client experience.
  • Provide operational oversight, ensuring all business processes align with best practices and organizational standards.
  • Champion best practices in service delivery, leveraging technology and systems for operational efficiency.
  • Implement strategies to improve and standardize all aspects of operations.
  • Ensure operational controls and management information and reporting requirements are fulfilled.
  • Oversee Front of House services as part of the overall client experience.
  • Drive operational excellence initiatives, including process improvement, knowledge management, and complaint resolution.
  • Promote a culture of high performance, learning, and quality.
  • Identify and mitigate operational, compliance, and financial risks.
  • Investigate and resolve issues escalated by the client, communicating significant matters to the appropriate leadership.
• Customer & account leadership
  • Develop and maintain effective client relationships with operational counterparts.
  • Address and escalate client concerns promptly, maintaining a sense of urgency and professionalism.
  • Support upselling and cross-selling of new services, as well as renewal and periodic price adjustment (PPA) processes as required.
  • Maintain appropriate communications channels with clients, the field, and offsite leadership.
• Financial and Contract Management
  • Ensure operational controls are in place to manage budget and maintain profitability.
  • Lead contract negotiations, renewals, and amendments as required.
  • Develop and execute strategic account plans in alignment with client and organizational goals.
• Other
  • Partner with functional teams to implement appropriate policies, internal controls, and reporting.
  • Highlight operational, compliance, and financial risk areas.
  • Participate as a key project team member in new business implementation.
  • Follow delegations of authority for operations team.

WORKING CONDITIONS

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Work is performed in a professional work environment and/or work from home setting.
• Business casual and/or professional attire required.

• Bachelor’s degree or equivalent experience required.
• 8+ years of leadership in a national or global customer service environment.
• Proven track record in resolving contract performance issues and building client relationships.
• Experience managing large teams and multiple service lines, including Front of House operations.
• At least one year of business development experience.
• Minimum five years of financial management, with a strong understanding of P&L impact.
• Excellent client service skills with a service-minded approach; must remain calm and confident in stressful situations.
  
  

RRD's current salary for this role is $130,000/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9am to 5pm

#GOC

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Plan, lead and coordinate lithography Press production to exceed internal and external customer expectations in safety, quality, productivity, schedules, housekeeping and employee relations.

Responsibilities:

• Work to eliminate all unsafe behaviors and conditions within the plant. Fully support and practice Safety Training Observation Program techniques on a daily basis. Assure the maintenance of excellent housekeeping practices and safety awareness on all shifts.
• Maintain positive communication within the Pressroom on all shifts. Communicate effectively with all internal external customers to insure that all production requirements, schedules, quality, and final deliveries of our products are satisfactory.
• Work with other members of Press Management to create the appropriate training material to facilitate the continual growth of all Press employees
• May make recommendations regarding hires, terminations, promotions, transfers, and training of Pressroom personnel. Motivate staff in support of department objectives and timely and effective schedules to ensure production goals.
• May be responsible for determining appropriate manning for each shift along with other supervisors, departments and co-workers. Coordinate manning efforts to effectively meet all quality and production requirements.
• Maintain and monitor the completion of all necessary records and documents as assigned.
• Foster the continual use and implementation of the philosophies and tools that are taught through our Total Quality Program. Promote the concept of working together as a team and with other departments to build continual improvement within the company.
• Perform other related duties as required.
  
  

• Must have the ability and willingness to work multiple shifts, including nights.
• Attention to detail
• Strong team building and leadership abilities
• Ability to teach and mentor
• Minimum High School Diploma or GED. Bachelor's degree in applicable field is preferred.
• 10 or more years working in a printing environment with exposure to multiple forms of press equipment
• Minimum 1 year experience in a supervisory or lead function
  
  

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $69,000 to $106,300 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Location: Wheeling, WV. We will also consider candidates from the Columbus, OH location to work at that site.

Schedule: Monday-Friday 1pm - 9:30pm EST

Qualifies for an additional $1.75/hour shift differential.

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Do you have a keen eye to even the smallest of details? This position could be for you! In this role, your primary function will be document review and preparation. This includes creating spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents to support the client’s brand and track the progress of all work.

Job duties:

• Create and edit legal documents to client specifications using applicable software.
  
  

• ​Transcribe tapes, scan, and clean documents, and convert documents to/from different file formats.
  
  

• Recover/restore corrupted document files when needed.
  
  

• Handle sensitive and/or confidential documents and information.
  
  

• Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
  
  

• Use document comparison software, red-lining, and general editing to correct legal documents as directed.
  
  

• Create complex formulas and functions to analyze data
  
  

• Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested.
  
  

• As part of the shift, may need to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester and prioritize work requests across team
  
  

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

• Associate degree preferred. An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job.
  
  

• Minimum of two years’ experience in a legal document production environment preferred.
  
  

• Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
  
  

• Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities; strong keyboarding and typing skills
  
  

• Ability to work in a fast-paced, team environment and as an independent operator.
  
  

• Attention to detail with emphasis on accuracy and quality.
  
  

• Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
  
  

The salary range for this role at the noted RRD location is $20- $22 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLWV

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Location: Wheeling, WV. We will also consider candidates from the Columbus, OH location to work at that site.

Schedule: Tuesday to Saturday, 7:00pm to 3:30am EST

Qualifies for an additional $2.75/hour shift differential.

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Do you have a keen eye to even the smallest of details? This position could be for you! In this role, your primary function will be document review and preparation. This includes creating spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents to support the client’s brand and track the progress of all work.

Job duties:

• Create and edit legal documents to client specifications using applicable software.
  
  

• ​Transcribe tapes, scan, and clean documents, and convert documents to/from different file formats.
  
  

• Recover/restore corrupted document files when needed.
  
  

• Handle sensitive and/or confidential documents and information.
  
  

• Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
  
  

• Use document comparison software, red-lining, and general editing to correct legal documents as directed.
  
  

• Create complex formulas and functions to analyze data
  
  

• Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested.
  
  

• As part of the shift, may need to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester and prioritize work requests across team
  
  

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

• Associate degree preferred. An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job.
  
  

• Minimum of two years’ experience in a legal document production environment preferred.
  
  

• Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
  
  

• Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities; strong keyboarding and typing skills
  
  

• Ability to work in a fast-paced, team environment and as an independent operator.
  
  

• Attention to detail with emphasis on accuracy and quality.
  
  

• Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
  
  

The salary range for this role at the noted RRD location is $20- $22 /hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLWV

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner
  
  

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships
  
  

The salary for this role at the noted RRD location is $17.25 / hour. Starting pay decisions

are determined based on multiple factors including but not limited to relevant education, qualifications,

skills, experience, certifications, proficiency, performance, shift, location, and other business

needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on

the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include

medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life

insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption

assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Location: Wheeling, WV. We will also consider candidates from the Columbus, OH location to work at that site.

Schedule:

Monday - Friday, 2 PM - 11 PM, 2nd shift

Qualifies for an additional $1.75/hour shift differential.

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Do you have a keen eye to even the smallest of details? This position could be for you! In this role, your primary function will be document review and preparation. This includes creating spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents to support the client’s brand and track the progress of all work.

Job duties:

• Create and edit legal documents to client specifications using applicable software.
  
  

• ​Transcribe tapes, scan, and clean documents, and convert documents to/from different file formats.
  
  

• Recover/restore corrupted document files when needed.
  
  

• Handle sensitive and/or confidential documents and information.
  
  

• Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
  
  

• Use document comparison software, red-lining, and general editing to correct legal documents as directed.
  
  

• Create complex formulas and functions to analyze data
  
  

• Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested.
  
  

• As part of the shift, may need to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester and prioritize work requests across team
  
  

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

• Associate degree preferred. An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job.
  
  

• Minimum of two years’ experience in a legal document production environment preferred.
  
  

• Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
  
  

• Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities; strong keyboarding and typing skills
  
  

• Ability to work in a fast-paced, team environment and as an independent operator.
  
  

• Attention to detail with emphasis on accuracy and quality.
  
  

• Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
  
  

The salary range for this role at the noted RRD location is $17.34 - $19.30 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLWV

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Assists with daily activities of shipping department regarding materials movement or handling, receiving, loading, unloading, transporting, stacking, order filling and shipping printed product. Performs manual and clerical duties related to the preparation and shipment of customer samples and finished product mailed primarily through Fed Ex, UPS, USPS and other similar carriers. Ensures product is produced and prepared according to customer specifications and service level agreements. Shift is Tuesday through Saturday 10 am to 6 pm.

Responsibilities:

• Performs manual and clerical duties related to the shipment and receipt of materials, supplies, equipment and finished products shipped via freight or third party LTL carrier
• Typical shipping activities include: checking goods against shipping documents and authorizations, packing goods for shipment according to specifications, preparing bills of lading, posting weight and shipping charges and attach information and shipping instructions on to boxes
• Perform typical activities related to receiving materials such as unloading trucks; checking against bills of lading, packing slips, etc., identification and quantity; maintaining records of goods received
• Perform routine, but varied duties in support of manufacturing areas in accordance with standard procedures
• Maintain necessary files and documentation.
• Utilize small hand tools and operates material handling equipment including forklifts, skids, pallet handlers, hand trucks, etc. to stage materials and load trucks
• May perform activities related to load planning of outbound trucks to meet customer delivery requirements and cost parameters
• Apply knowledge of department policies and procedures to resolve customer and operational concerns/issues as needed
• Effectively communicate with customers, suppliers, customer service, and production
• Build and maintain positive relationships within each service area/department; coordinating and utilizing resources to ensure all products are handled, stored and shipped according to established guidelines, at the lowest possible cost
• Work closely with management staff to understand and assist with implementing action plans to achieve department objectives and improve efficiencies.
• Assist management with departmental activities, training, safety and special projects
• Ensure compliance with all safety regulations, quality standard, policies and procedures
• Report any problems, potential problems, hazardous situations to management
• Inspect products and/or shipments to verify conformance to specifications
• When necessary, attend production meetings and/or confer with other departments to coordinate shipping/receiving activities
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy
• Maintain a clean and organized work area. Maintain security at receiving/shipping dock doors
• Ensure the "Quality Policy and Objectives" are understood and achieved
• May drive delivery van to transport materials or products in local area, maintaining a safe vehicle and comply with all government regulatory laws

Qualifications:

• HS diploma or GED is preferred
• Minimum of three years of experience in an administrative/operational support in shipping/manufacturing operations
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
• Have a strong knowledge of required information systems, including materials tracking systems, storage and retrieval systems, inventory control systems and applicable reporting systems which may include spreadsheets, databases and other materials receipt and usage systems.
• Must have very good knowledge of technology to include computers and software programs.
• Must have very good oral and written communication skills to communicate effectively across departments when completing assignments
• Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others.
• Ability to safely operate Powered Industrial Vehicles, required.
• Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and rarely lift in excess of 50 pounds
• Ability to add, subtract, multiply, and divide in all units of measure
• Ability to compute rate, ratio, and percentages
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues

The salary range for this role at the noted RRD location is $18.50 - $22.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Shift: 7:00 AM to 5:30 PM

Pay: $17/hr

Responsibilities:

• Moves material within and from the warehouse to the production area, and returns finished products to the shipping area.
• Unloads trucks of raw materials and loads recycling material on trucks in a safe, timely and cost effective manner.
• Moves all materials within production area and locates copy.

Organizational:

• Works closely with machine leads and site supervision to manage raw materials, to ensure continuous production of finished products.
• Removes pallets, strapping and packing materials, and moves recycle materials to recycle area. Interprets work orders and performs appropriate duties to support production machine changeovers.
• Receives and stores all postal equipment until needed by production.
• As required by USPS, completes accurately all required paperwork, to ensure proper loads prior to dispatching trucks.

Administrative:

• Performs good housekeeping techniques at the job site areas, properly handling paper waste and debris, and the removal of all potential safety hazards from the general area.
• Maintains facility by applying Environmental Health & Safety and Good Housekeeping Standards as needed.
• Weighs as required and places in proper location all finished products following company/department guidelines.
• Produces in/out reports and completes Problem Material Reports.

Education: High School Diploma or GED (Preferred)

Experience: 0 1 year related experience

Knowledge/Skills/Abilities:

• Ability to speak and communicate effectively utilizing the English language, preferred.
• Ability to multi-task.
• Attention to detail
• Knowledge of USPS shipping requirements and company transportation, production and receiving procedures.
• Ability to operate a forklift.

Communication and Contacts:

• Communicates with other production team members.

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Sales Representative is the principal representative of RRD responsible for understanding and representing the products, services, and solutions it provides to clients. Sales Representatives recognize revenue opportunities and turn leads into long-lasting partnerships. A Sales Representative is responsible for promoting sales in creative and effective ways through a sophisticated consultative process with clients. The position requires product knowledge, an understanding of industry trends, and ability to develop strategic plans with a high level of planning and foresight to maximize sales and revenue from existing clients as well as new clients and prospect

Key Duties & Responsibilities

Establishing a strategic and sophisticated consultative process which engages new and existing clients regarding the promotion and marketing of Company products, services and solutions and capturing all revenue opportunities, expanding knowledge base of client business/objectives and requirements, building meaningful value-added relationships by:

• Building strong partnerships and sales strategies with existing and new clients through developing a deep understanding of their businesses and marketing/advertising initiatives.
• Thorough understanding of all Print products and solutions and how they can provide value to a client's operations. Engage other RRD product sales experts to propose optimum customer solutions.
• Effectively communicate how best to promote Company products and services to best fit a client or prospective client's needs (Travel may be necessary)

Maintain and grow customer accounts by:

• Providing valued, comprehensive and strategic account management.
• Ensuring tactical and flawless implementation of products, services, and solutions.
• Researching, tailoring, and teaching commercial insights to clients; and remaining point of contact to ensure client s concerns are addressed

Provide accurate and timely reports and forecasting as required by Company.

Qualifications

Education:

• High School Diploma or GED (Required)
• Bachelor's Degree (Preferred)
• In lieu of the above education requirements, a combination of experience and education will be considered.

Experience

• 3 - 5 years of successful outside sales and/or RRD Account Management experience (Required)
• Experience in media sales is highly preferred

Knowledge/Skills & Abilities

• Ability to determine and resolve issues and implications
• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
• Ability to educate and influence stakeholders/audiences resulting in closed/won business.
• Excellent written and oral communication skills
• Ability to manage multiple clients while seeking new opportunities.
• Proficiency in Microsoft Office and CRM software, with aptitude to learn system

Additional Information

This is a salary plus incentive program eligible role. RRD's current pay range for this role is $50,000 to $150,000 / year. The pay range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. It is not typical for the final salary offered to be near or at the top of the range. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The Associate - Operations-Leadership program is a full-time, entry-level role that provides a twelve-month training program to prepare you for an operational leadership position in one of our manufacturing facilities throughout the United States. The program is designed to offer comprehensive training in all areas of the manufacturing facility to learn the RRD solutions and manufacturing processes.

Please note: The Associate Development Program has a required cohort start date. In Midland, MI, we are currently hiring for the July 2026 cohort.

Responsibilities:

• Learn several production rotations and learn the six core plant business functions: manufacturing, logistics, operations, administration, human resources, and finance.
• Shadow position-specific positions and then perform in those roles for a period of time to complete each rotation
• Assist Plant Leaders in the everyday functions of the facility as learning opportunities arise. There will be many and they will vary according to the situation
• Attend plant meetings both internal and external
• Continue to read publications about the print and manufacturing industries in order to increase your understanding of the field
  
  

• Bachelor's degree in business, supply chain, IT, marketing, finance or related fields, or equivalent work experience required
• Strong computer skills including Word and Excel
• Prior internship in a manufacturing company/environment is a plus
• Knowledge of the printing process is a plus
• Motivated to succeed
• Able to work under pressure and meet deadlines
• Understanding of basic business practices
• High energy level, excellent customer service skills, and a strong work ethic
• Self-Confident
• Written and Verbal communication prowess
• Very strong analytical and problem-solving skills
  
  

RRD's current salary range for this role is $50,000 to $60,000 / year. The salary range may be adjusted

based on the applicable geographic location of the hired employee, and the range may change in the

future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and

compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency,

performance, shift and location. Depending on the role, in addition to base salary, the total compensation

package may also include participation in a bonus, commission or incentive program. RRD’s benefit

offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with

company match, life insurance and other voluntary supplemental insurance coverages, plus parental

leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer.

Responsibilities:

• May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews.
• Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes; Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc); Provide proof of delivery, and order status upon request.
• Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of customers standard and complex products.
• Lead efforts to provide process documentation, workflows and job aids for internal and external purposes.
• May make suggestions regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review of your own work and for other client care staff to ensure all information is accounted for and accurate before commencement of production.
• Process orders and change notices (also includes obtaining delivery commitments and special freight quotes) in related systems as required, ensuring job instructions are verified (including pricing and quotes) in the various manufacturing systems.
• Perform pricing/generate quotes.
• Verify composition or perform copy prep as needed for order processing purposes.
• Manage, client inventory item maintenance in applicable systems, producing and analyzing reports.
• Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
• May train and mentor other client care staff members.
• Lead Corrective Action process on behalf of sales/customer including investigative root cause and actionable improvements.
• May make recommendations to management regarding appropriate response to issues in the best interest of the customer and company.
• Data entry responsibilities, setting up new items and managing current inventories.
• Act as a communication link between external customer and all internal departments.
• Performs other related duties and participates in special projects as assigned.
  
  

• HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job.
• May possess additional education certification in this level.
• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
• Must be able to work weekends and holidays.
  
  

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $39,500 to $55,300 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Senior Site Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

Job duties

(* denotes an “essential function”)

• *Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
  
  

• *People Leadership – develop a highly functioning client team
  
  

  • *Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
    
    

  • *Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
    
    

  • *Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
    
    

  • *Foster cross-training and a sense of team work to optimize client service delivery
    
    

• Operational Leadership – ensure account meet or exceed client expectations
  
  

  • *Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
    
    

  • *Ensure Engage is implemented and utilized by team according to best practices
    
    

  • *Understand how Engage operates, the data it requires and generates.
    
    

  • *Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
    
    

  • *Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
    
    

  • *Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
    
    

• Financial and Contractual Management
  
  

  • *Review monthly P&L and submit necessary changes to financial analyst
    
    

  • *Review all labor allocations; manage over-time and time-off to avoid non-billable charges
    
    

  • *Create and distribute monthly invoice, ensuring it meets contractual requirements
    
    

  • *Participate in the budget process; ensure all operational processes are managed to timeline and budget
    
    

• Customer & Account Leadership –
  
  

  • *Manage relationships with clients by ensuring a high level of customer satisfaction
    
    

  • *Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
    
    

  • *Solicit feedback from clients (client outreach) regularly
    
    

  • *Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
    
    

  • *Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
    
    

• Other
  
  

  • Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
    
    

  • Adhere to Williams Lea policies in addition to client site policies
    
    

• A Bachelor’s degree or equivalent experience is required
• Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
• Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
• Excellent client service skills with a service-minded approach toward the client
• Proven experience in the delivery and management of complex or multi-service solutions for clients
• Minimum of four years of successful financial management; demonstrated record of managing day-to-day and strategic decisions that impact P&L
• Able to make independent financial decisions for scope of responsibility
• Minimum of four years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
• Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
• Attention to detail with demonstrated organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Able to handle sensitive and/or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Able to work in a fast-paced environment
• Must be self-motivated with positive can-do attitude
• Intermediate to expert level Microsoft Office skillset
  
  

RRD's current salary range for this role is $85000 to $136000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

• Supervises employees in the kitting/fulfillment and pick-pack departments.
• Directs the activities of employees to ensure accurate communications and seamless operations within the company across shifts and departments and with vendors.
• Achieves a high level of employee efficiency and morale through leadership and the use of sound management and human relations principles.
• Maintains thorough knowledge of all manufacturing processes, ISO and SOPs, continuous improvement, equipment, safety, and other regulatory requirements.
• Works closely with customer service, scheduling, manufacturing departments, and other locations and vendors to ensure timely production and delivery of customer products.
• Effectively plans and schedules workflow through the department and modifies schedules as needed in accordance with business needs.
• Organizes work for efficient operations. Ensures that departmental goals, including safety, quality, continuous improvement, and KPIs are established and met.
• Administers policies and procedures and recommends changes as necessary. Follows positive employee relations practices. Selects and recommends candidates for hire, promotion, recognition, disciplinary action, and/or termination keeping appropriate documentation.
• Tracks and controls department expenditures and labor costs to ensure compliance with plant and department budgets. Provides reporting and analysis to management.
• Troubleshoots processes when necessary. Works with team members to resolve, and request other resources as necessary.
• Promotes a positive work environment, sound training programs, and adherence to ISO work instructions and procedures.
• Works closely with other departments to ensure the accuracy of work performed and the timely shipment of products to customers.
  
  

• Broad technical knowledge in the commercial print and/or fulfillment field.
• Demonstrated ability to successfully manage people and direct work activities.
• Strong written and verbal communication skills and the ability to communicate effectively at all levels within the organization.
• Knowledge of Windows applications; Microsoft Office products; and database systems. Experience with WCSS, WBS, Monarch Foundation, DPrint, and FM Pro ship schedules is a plus.
• Demonstrated comfort and ability to learn and leverage new systems.
• Bias for process focus and the demonstrated ability to drive process improvement. Must have demonstrated flexibility to multi-task and shift focus and re-prioritize as the situation dictates.
• Demonstrated ability to proactively approach problems and drive for results.
• Bachelor's degree in Business, Manufacturing or related field preferred.
• 3 or more years experience in comprehensive multi-shift department management in a manufacturing environment. Printing or fulfillment environment preferred.
  
  

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

The Receptionist is responsible for providing covering the reception desk, greeting visitors and general clerical office support .

Job duties

(* denotes an "essential function")

• * Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• *Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.
• *Provide high level services to staff, clients and guests.
• *Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information *
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with positive can-do attitude.

The salary range for this role at the noted RRD location is $24.00 - $26.00/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

Schedule: Monday - Friday; 10:00am - 7:00pm

The Facilities Associate is a member of the Williams Lea team delivering exceptional customer service at our client. Responsibilities include facilities, hospitality and receptionist and other general office duties as needed.

Job duties

(* denotes an "essential function")

• *Perform office moves and office set ups
• Maintain visitor offices
• Assist with installation of ergonomic keyboard trays and other office equipment
• Make minor furniture and office repairs
• *Assist with weekly inventory of office supplies
• *Assist with maintaining office supply inventory levels for client service areas
• Assist clients with hanging pictures and/or certificates
• Under supervision, work with Building Engineers to address issues relating to the office
• Assist with coordinating facility related vendor activity
• Maintain cleanliness and integrity of the client site by regular inspection of site (doors, furniture, floors and fixtures)
• Empty shredding bins
• *Set up conference rooms, including audio/visual equipment, signage, food, beverages, utensils and ice
• *Clean up conference rooms after use and return property to vendors if necessary
• *Prepare coffee and other beverages in each kitchen in the morning
• *Keep kitchen and catering areas in order and clean
• *Under supervision, responsible for performing a weekly inventory of kitchen and catering supplies
• *Assist with maintaining inventory of kitchen and catering supplies
• *Maintain cleanliness and integrity of the client site by regular inspection of site
• *Communicate with supervisor/manager regarding client projects or deadline issues
• *Operate multiple line phone systems
• *Greet clients and visitors
• *Inform client or staff of visitor arrivals
• *Issue visitor badges
• Escort visitors to appropriate office, conference room or other area

• High School diploma or equivalent
• Minimum 6 months experience in legal, banking, or large corporate environment in facilities, property management, building operations, catering, hospitality or reception
• Proficient in both oral and written communication
• Ability to type with accuracy
• Must be able to read and follow written instructions
• Ability to make minor repairs and install office equipment
• Ability to handle sensitive and/or confidential materials as required
• Attention to detail with emphasis on accuracy and quality
• Committed to providing superior customer service
• Maintain a professional demeanor and appearance at all times
• Demonstrate social awareness and the ability to exhibit professionalism
• Ability to effectively prioritize and complete multiple tasks and/or projects on time
• Capable of working successfully in a team environment or alone
• Ability to work in a fast-paced environment
• Ability to handle multiple phone lines
• Can safely lift and move furniture and/or other objects
• Aptitude operating various power, hand tools and/or machinery
• Ability to use basic audio/visual equipment
• Must be able to practice Safe Food Handling procedures
• Capable of quickly learning and implementing new processes and/or procedures
• Support and help maintain effective client and vendor relationships
• Experience using Outlook, Office Suite and other office software
• Ability to lift up to 50 lbs. on a regular basis
• Ability to work overtime

The rate of pay for this role at the noted RRD location is $22.00 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Onsite Location: Location: Columbus, OH . Will also consider candidates who live in Wheeling, WV as we have a team there as well in which they can report to.

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Location: Hybrid (Columbus, OH)

1st Shift: Tuesday to Saturday 11am to 7:30pm EST

Do you have a keen eye to even the smallest of details? This position could be for you! In this role, your primary function will be document review and preparation. This includes creating spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents to support the client’s brand and track the progress of all work.

Job duties:

• Create and edit legal documents to client specifications using applicable software.
  
  

• ​Transcribe tapes, scan, and clean documents, and convert documents to/from different file formats.
  
  

• Recover/restore corrupted document files when needed.
  
  

• Handle sensitive and/or confidential documents and information.
  
  

• Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
  
  

• Use document comparison software, red-lining, and general editing to correct legal documents as directed.
  
  

• Create complex formulas and functions to analyze data
  
  

• Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested.
  
  

• As part of the shift, may need to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester and prioritize work requests across team
  
  

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

• Associate degree preferred. An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job.
  
  

• Minimum of two years’ experience in a legal document production environment preferred.
  
  

• Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
  
  

• Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities; strong keyboarding and typing skills
  
  

• Ability to work in a fast-paced, team environment and as an independent operator.
  
  

• Attention to detail with emphasis on accuracy and quality.
  
  

• Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
  
  

The salary range for this role at the noted RRD location is $20 to $22/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLOH

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans