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This is not a remote position and will require an on-campus presence.
Duties & Responsibilities Plan, execute, and manage the integration and support of new and existing applications into Mid-State’s ERP and AD environments.
Troubleshoot and provide technical guidance for integrated software application issues, ensuring high availability and performance of connected applications.
Integrate systems technologies.
Improve application performance to include evaluating existing applications for effectiveness and making recommendations for improvement as appropriate.
Document integration designs, configurations, and operational procedures for future reference and knowledge transfer.
Support security subsystems.
Collaborate with business users and business analysts to translate business requirements into technical integration specifications.
Develop and maintain APIs and connectors to facilitate seamless data exchange and process automation across enterprise systems.
Other duties as assigned.
Qualifications Bachelor’s degree in Programming or related field required.
Minimum of three years of experience with API Design and Management (REST, GraphQL, OData, Lingk, OpenAPI/Swagger).
Minimum of five years of experience within the Microsoft Development Environment C#, MSSQL, ASPNET.CORE; on the Microsoft stack; and with SQL (complex queries, stored procedures, table design).
Knowledge of multiple integration disciplines, web services, REST, OData, file based with FTP.
Experience with system integration architecture and design; project management; Visual Basic.NET, Web and Server-Side programming; Windows and Exchange PowerShell.
Must possess excellent problem resolution, organizational, interpersonal, communication, and project management skills.
Must possess ability to: Achieve a satisfactory level of technical, functional, and/or professional skill or knowledge in position- related areas; keep up with current developments and trends in areas of expertise; leverage expert knowledge to accomplish results.
Leverage one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
Place a high priority on the (internal or external) customer’s perspective when making decisions and taking action; implement service practices that meet the customers’ and own organization’s needs.
Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generate and evaluate alternatives, and make timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences.
Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
Demonstrate a positive attitude and approach toward work.
Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.
Compensation & Benefits Compensation is dependent upon experience and qualifications.
Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.
How To Apply To be considered for this position, you must complete an online application.
You should have the following information available when completing an application: Contact information (addresses, phone numbers) Employment History Education Electronic copy of resume and transcripts Application materials submitted via mail, fax, email, or in-person will not be considered.
Incomplete applications or applications noting 'See Resume' will not be considered.
Continuous recruitment with first review of completed applications starting March 3, 2026.
Applications received on or after March 3rd may be considered in a secondary pool.
Please note that Mid-State’s main form of communication during the recruitment process is email.
In addition to receiving communications from email addresses with an @ domain, you may receive emails from .
Please be sure to watch your inbox as well as junk, spam, and clutter folders.
Equal Opportunity Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access.
Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities.
The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325 or Email: .
Optimize Your Online Application Experience Below you will find a few technical tips to help ensure a positive and successful online application experience: Be sure to fill in each field in the application.
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Avoid clicking the back, forward, or refresh buttons while applying.
Doing so will interfere with the submission and may result in data loss.
Clear your browser's temporary files/cache and cookies prior to beginning the application.
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To ensure submission, complete the application process within that time frame.
The following browsers are currently supported: Internet Explorer 9, 10, 11 Firefox Google Chrome Safari The following operating systems are currently supported: Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.
If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568 .
- Friday Job Responsibilities: Coordinate and perform the Master Data function with the following accountabilities: Meet all baseline and project goals for accuracy and timeliness.
Meet the service level agreement for new account set ups and master data change requests.
Monitor customer master data to ensure compliance to data entry standards.
Manage workflow; navigate shifting priorities and staffing issues to minimize risk.
Create and utilize reports for period reporting, KPI reporting, and to analyze pertinent account information.
Provide knowledge and guidance to individuals (internal and external) on all aspects of master data maintenance and store creation.
Collaborate and negotiate with customers, sales field, and finance functions to resolve issues.
Identify and implement action plans and process improvements with little guidance.
Perform root cause analysis on out of sync issues between master files, C2C and SAP and collaborate on solutions Ability to manage multiple priorities to achieve individual and departmental metrics.
Support customer and/or division initiatives.
Participate and collaborate in meetings to gather/share information.
Conduct department overviews to associates and high-level management as needed.
Act as a liaison between functions.
Effectively communicate issues and procedural changes.
Job Requirements: High school diploma or equivalent required.
Some college preferred.
Highly skilled in master data processes and systems.
Highly skilled in the use of Microsoft Excel and proficient use of other Microsoft Office applications.
Skilled at writing DB2 queries, obtaining XPTR reports, and analyzing data.
Must have an understanding of A/R workflow and systems.
Knowledge of SAP preferred Ability to manage multiple tasks and adapt to changing priorities.
Concise and persuasive communication skills.
Highly skilled in applying critical thinking to problem solving and analysis Leadership skills to achieve department objectives through motivation.
Adept at collaboration, negotiation and promoting team work.
Professional and mature with a high degree of confidence interacting with all levels of personnel.
Proven history of being a self-starter.
Must be organized and detail oriented.
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Our objective is to provide clients with a distinctive business perspective on leveraging SAP technology, particularly within the Digital Manufacturing Cloud (DMC), to enhance their operational efficiency. This is grounded in the EY SAP service line capabilities (Supply Chain, FICO, BPC, Data & Analytics, Customer, Tech/Arch, and SuccessFactors) aimed at improving performance and productivity.
The opportunity
We innovate with SAP to co-create more innovative answers, drawing on our integrated competencies in tax, assurance, transactions, and risk, as well as our work in implementing SAP. Together, we help clients provide better outcomes and long‑lasting results, from strategy to execution. We take a comprehensive, business‑first view to address strategy, customer value, user experiences, processes, technology, and operational impacts in tandem. Our SAP Manufacturing professionals deliver strategic solutions to help clients transform their manufacturing operations improving cost, efficiency, quality, and effectiveness.
As a Senior Manager in our Technology practice, you will play a pivotal role in interacting with business stakeholders to evaluate and analyze business models, processes, and operations specifically related to DMC. You will translate business requirements into technical specifications and ensure that newly implemented technology solutions meet these requirements. Your collaboration with technical teams will be crucial in designing and delivering effective system architecture solutions.
Your key responsibilities
In this role, you will manage and deliver complex processes and solutions while maintaining a strong focus on quality and risk management. You will face challenges that require innovative problem‑solving and analytical skills, allowing you to grow your expertise in technology analysis and implementation. Your responsibilities will include:
- Lead engagement delivery and manage client relationships daily, focusing on DMC‑related initiatives.
- Oversee program/project management, ensuring engagement economics are met while delivering DMC solutions.
- Develop resource plans and budgets for complex engagements, particularly those involving DMC.
- Lead large‑scale SAP client engagements or work streams with a focus on DMC, ensuring alignment with client objectives.
- Demonstrate in‑depth technical capabilities within DMC and maintain strong business acumen, staying updated on industry trends relevant to clients.
- Consistently deliver high‑quality client services by monitoring progress, managing risks, and keeping stakeholders informed of developments and expected outcomes.
- Build and maintain relationships with client personnel at all levels to foster collaboration and trust in EY SAP DMC initiatives.
- Effectively lead and motivate diverse teams, providing constructive feedback and coaching while fostering an innovative and inclusive work environment.
- Identify and generate new business opportunities by understanding EY’s service lines and proactively assessing ways to meet client needs in the DMC space.
Skills and attributes for success
On your typical engagement, you will work with the key stakeholders to understand their needs and advise on SAP DMC capabilities. You will initiate the requirement gathering, architect solutions, blueprinting, testing, and complete the workflow and documentation, as well as the functional design of the DMC solution. Liaise with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non‑SAP systems.
To thrive in this role, you will need a blend of technical and interpersonal skills that will allow you to build strong relationships and deliver exceptional results. Key skills include:
- Strong technical skills in application functional design and technology business requirements definition specific to DMC.
- Proven ability to analyze and map technology cost‑benefit scenarios related to DMC implementations.
- Expertise in system configuration design and business architecture frameworks within the Digital Manufacturing Cloud space.
- Excellent communication skills with the ability to influence and negotiate effectively.
To qualify for the role, you must have
- A Bachelor’s degree; a Master’s degree is preferred.
- Typically, 5‑7 years of relevant experience.
- At least five (5) years of experience in SAP Production Planning (PP) specifically within Digital Manufacturing Cloud (DMC).
- Strong written and verbal communication, presentation, client service and technical writing skills.
- Proven experience managing SAP projects or work streams, including oversight of project‑based team members on shore and offshore.
- Proficient in supply chain best practices, particularly within the context of Digital Manufacturing Cloud (DMC), complemented by extensive benchmarking and advisory experience in supply chain‑specific technology functions.
- Ability and comfort‑level researching client inquiries and emerging issues, including regulations, industry practices and new technologies.
- A flexibility and willingness to travel to meet client needs; travel is estimated at 40‑60%.
- Experience in conducting technology cost‑benefit analyses.
- Familiarity with technology business architecture frameworks.
- Skills in training design and delivery.
Ideally, you’ll also have
- Prior consulting industry experience with DMC specialization.
- SAP certification(s).
- Experience as a workstream/team lead for manufacturing with SAP.
- Experience with at least two full lifecycle implementations of SAP ERP (ECC and/or S/4HANA) specifically working with the SAP Production Planning (PP) module implementing Digital Manufacturing Cloud.
- Experience with at least one full lifecycle implementation with SAP Material Requirement Planning (MRP).
- Experience integrating SAP PP with a Manufacturing Execution System (MES) SAP Quality Management (QM), SAP Extended Warehouse Management (EWM), and SAP Digital Manufacturing Cloud (DMC).
- Experience performing hands‑on SAP system configuring in PP.
- Experience designing custom RICEF solutions and writing functional specifications.
- Experience writing and executing test scripts.
- Experience writing and delivering training materials for end users.
- Knowledge of integration between SAP PP and:
- FICO for product costing and order settlement
- Extended Warehouse Management (EWM) for production supply and receiving
- PPDS
- Product Lifecycle Management (PLM) systems, including ownership of Bills of Material (BOM)
- Master Data Management (MDM) tools/systems for manufacturing data
- Materials Management, for both Inventory Management and Procurement functions
- Digital Manufacturing Cloud, for both Discrete and Process Industries
- Knowledge of manufacturing operations, preferably in complex industrial equipment (or similar) and assembly line operations.
- Knowledge of product lifecycle management, including Engineering BOMs and Manufacturing BOMs.
- Experience with both Make to Stock and Make/Engineer/Configure to Order business models.
What we look for
We seek individuals who are not only skilled in their technical domain but also possess the qualities of leadership, collaboration, and innovation. Top performers are those who can navigate complex challenges with agility and drive impactful results through their strategic thinking and interpersonal skills.
#FY26SAP
What we offer you
At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at .
#J-18808-Ljbffr
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE is seeking a Software Developer with strong C# and database expertise to join our development team. This role focuses on building and maintaining robust middle-tier services and data-driven applications. The candidate will work closely with cross-functional teams to design, develop, maintain and optimize scalable backend systems that power critical business functionality.
The ideal candidate combines solid middle-tier development experience with deep database development knowledge and a strong understanding of system design, performance, maintainability, and data integrity.
This role is hybrid in Philadelphia, PA, requiring onsite reporting at the customer's facility at least 1 day/week. Candidates must reside within a commutable distance of Philadelphia, PA in order to work onsite as required.
Responsibilities Include:
- Design, develop, and maintain middle-tier services and backend components using C# and .NET technologies.
- Apply SOLID principles and clean architecture practices in application design.
- Build robust APIs and business logic layers to support web and enterprise applications.
- Collaborate with front-end developers, architects, and DevOps teams to deliver integrated solutions.
- Design, develop, optimize, and maintain relational databases (Oracle preferred).
- Write efficient stored procedures, views, functions, and complex queries.
- Optimize database performance, indexing strategies, and query tuning.
- Participate in code reviews and enforce best practices for clean, maintainable code.
- Troubleshoot and resolve production issues related to application logic and data layers.
- Contribute to architectural decisions and technical design discussions.
- Document technical designs and implementation details.
Required Skills, Qualifications and Experience:
- BA/BS in technical discipline.
- 10 years of experience in middle-tier and database development.
- Experience in applying SOLID principles and object-oriented design patterns.
- Strong proficiency in C# and .NET (.NET Core/.NET 6+) and ASP.NET Web API.
- Experience designing and building RESTful APIs and middle-tier services.
- Experience with ORM frameworks (Entity Framework preferred, Dapper).
- Strong SQL skills and experience with relational databases (Oracle preferred, SQL Server, PostgreSQL).
- Experience writing and optimizing complex queries and stored procedures.
- Strong understanding of data modeling and database design principles.
- Experience with version control systems (TFVC and Git).
- Strong problem-solving skills and attention to detail.
- Must be a United States citizen with a DoD Secret clearance or ability to obtain a favorably adjudicated T3 investigation.
Preferred Qualifications:
- Experience with microservices architecture
- Experience with CI/CD pipelines and DevOps best practices
- Experience with cloud platforms (Azure preferred)
- Experience with caching strategies (Redis, in-memory caching)
- Experience with performance profiling and monitoring tools
- Experience with containerization (Docker, Kubernetes)
- Experience with automated testing frameworks
Work Environment and Physical Demand:
- Must be able to work for extended periods of time at a computer.
Compensation: $115,000+
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 3
Location: United States; Remote, MST or PST
Experience: Senior Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Advanced Technical Resolution
- Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
- Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
- Proactively identifies and addresses issues prior to customer or executive escalation.
- Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
- Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
Subject Matter Expertise
- Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
- Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
- Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
- Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
Knowledge Sharing & Enablement
- Mentors and provides technical guidance to support engineers across all tiers.
- Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
- Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
- Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
Systemic Improvement & Cross-Functional Collaboration
- Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
- Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
- Provides technical input that informs product quality, platform stability, and support scalability.
- Represents customer impact and operational risk during cross-functional discussions and incident reviews.
Customer & Incident Management
- Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
- Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
- Maintains accountability for case progression, resolution quality, and documentation accuracy.
Minimum Qualifications, Education, and Skills
- 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
- Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
- Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
- Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
- Proficient in SQL database analysis, including complex queries and table structure evaluation.
- Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
- Experience with cloud platforms such as AWS and/or Azure.
- Expertise in containerization and orchestration technologies (Docker, Kubernetes).
- Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
- Maintains a high standard of customer focus and operational accountability.
- Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 1
Location: United States; Atlanta
Experience: Associate Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Customer Engagement & Support
- Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
- Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
- Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
- Provides accurate and timely case updates in alignment with incident severity and communication standards.
- Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
Case Ownership & Management
- Manages assigned support cases through resolution with appropriate guidance and escalation.
- Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
- Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
- Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
- Performs log review and configuration analysis to support root cause identification.
Technical Problem Solving & Analysis
- Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
- Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
- Identifies patterns in recurring issues and raises observations to senior team members for review.
- Contributes to internal knowledge base articles and documentation to improve support efficiency.
- Shares learnings and troubleshooting approaches with the team to build collective knowledge.
Product & Domain Knowledge
- Demonstrates working knowledge of supported products and underlying technologies.
- Resolves routine and moderately complex technical issues within assigned product areas.
- Applies product knowledge to evaluate customer environments and configurations with guidance.
- Supports customers with standard deployment, configuration, and operational recommendations.
- Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
Escalation & Incident Support
- Follows established escalation procedures to ensure timely resolution and appropriate visibility.
- Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
- Assists in building and maintaining lab environments as needed to support issue diagnosis.
Collaboration & Continuous Improvement
- Participates in team knowledge-sharing sessions and enablement activities.
- Provides feedback on tools, documentation, and processes to improve support effectiveness.
- Collaborates with cross-functional teams as needed to support customer outcomes.
- Supports ongoing initiatives to improve workflows, consistency, and customer experience.
Minimum Qualifications, Education, and Skills
- Bachelor's degree or equivalent practical experience.
- 1-3 years of technical support or engineering experience in a customer-facing environment.
- Ability to manage multiple support cases with guidance while maintaining service quality.
- Strong written and verbal customer communication skills.
- Demonstrated commitment to customer satisfaction and continuous learning.
- Experience with log analysis and troubleshooting fundamentals.
- Working knowledge of database fundamentals, including basic SQL queries.
- Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Length of Contract: 6 months
Location: Remote (Eastern time zone)
What are the top 3-5 skills, experience or education required for this position:
a. Proficiency in databases (SQL) and coding in R/Python
b. Experience with API development
c. Familiarity with AI techniques and strong curiosity for new technologies
d. Experience managing and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR)
e. Code management, documentation, and version control (e.g., GitHub)
Job Overview: As a Data Analyst, you'll drive data quality and consistency in our central hub for storing OMICS data, address impactful data loading and curation projects and help improve and automate processes using agentic AI. Working closely with researchers, you'll ensure their data needs are met and help accelerate scientific discovery.
Key Responsibilities:
- Contribute to important data loading and curation projects for the departments Omics data server
- Address data quality and consistency issues in the CRISPR database.
- Apply agentic AI approaches for data loading and querying OMICS data
- Database Interaction: Use PostgreSQL to build, manage, and query large genomic datasets.
- API Development: Design and implement APIs for improved data accessibility and integration across platforms.
- Automation: Use Python and R to automate and optimize data workflows, prioritizing data quality and integrity.
- ETL Process Management: Develop and execute ETL processes to integrate high-value datasets in line with organizational standards.
- Collaboration: Work with cross-functional teams and research scientists to gather requirements, align to common data model standards, and facilitate effective data management.
- Documentation: Maintain comprehensive documentation and version control for reproducibility and teamwork.
Required qualifications:
- Master's degree in computer science, bioinformatics, or a related field, with 3+ years of relevant experience.
- Proven experience working with databases (PostgreSQL proficiency).
- Advanced skills in Python and R for automation and data manipulation.
- Experience handling and curating bioinformatics datasets (BulkRNAseq, Proteomics, scRNAseq, CRISPR).
- Code management, documentation, and usage of Github.
- Curiosity and basic knowledge of AI techniques applicable to data loading and querying.
- Excellent communication skills and a collaborative mindset.
- Demonstrated experience with AWS resources.
- Experience in API
$38.16 - $59.15 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Sign on bonus: (if applicable)
- Position: RN, Clinical Research (Oncology)
- Location: Elmhurst, IL
- Full Time
- Hours: Monday-Friday, [hours and flexible work schedules]
A Brief Overview:
The Clinical Research RN manages research projects and participants within Endeavor Health. This role combines clinical expertise with research acumen in the CRU structure. In this position, the RN manages administrative tasks, study participant interaction and study monitor interaction. The RN will provide nursing care services including consenting, treating, and monitoring clinical research participants at Endeavor Health. Duties include coordination with study investigators to plan and implement research projects, assistance with data collection and tracking forms, development and implementation of data tracking procedures, coordination and liaison with other research sites, completion of case report forms, accurate and timely collection of information to meet study requirements of sponsors, monitoring quality assurance for billing, and the management of study databases. This position will also involve the performance of other research project-related tasks, as needed. Clinical specific tasks could be required of the clinical research nurse, as determined by their specialty area.
What you will do:
- Knowledge and application of Endeavor Health policies and procedures that apply to job and area of responsibility.
- Knowledge of federal, state, and local laws that apply to the job's area of responsibility.
- Knowledge and training of Endeavor Health Research Institute policies, procedures and guidelines
- Assist with protocol initiation and ongoing maintenance with IRB, Principal Investigators, and Sponsors. Assist with preparation for monitoring visits and audits, as appropriate.
- Understand designated research protocols and accurately communicate them to subjects, their families, clinical staff and other stakeholders throughout the enterprise.
- Responsible for recruitment, coordination of care (in compliance with study protocol), and retention of research subjects. Adhere to informed consent policies and regulations.
- Provide patient care based on physical, psychological, educational, and related criteria, appropriate to the age and type of patients/customers served in their area. Use critical thinking and knowledge of physical assessments to investigate abnormal lab results, and follow protocol requirements.
- Establish trust and rapport with study participants. Educate them about the research study, answer questions, and address any concerns.
- Able to navigate chart review screens to find required information to determine patient eligibility.
- Enter and release clinic orders as required by research study protocol and within the scope of the Nursing License.
- Collaborate with treating physician(s) and other clinical staff to ensure all have understanding to care for the clinical research patient. Enter and release clinic orders as required by research study protocol and within the scope of the Nursing License.
- Assist with collecting, processing, and shipping of biological specimens per protocol requirements.
- Manage databases for clinical research trials or research projects. Complete and submit query resolution forms in a timely fashion.
- Ability to perform nursing tasks as required by study protocol (for example but not limited to: pelvic ultrasound, EKG, blood draws and processing).
- Coordinate care and follow up of research patients including necessary appointment scheduling.
- Correct and timely submission of protocol deviations and adverse events.
- Attend monthly research coordinator meetings with the Research Institute, where relevant. Collaborate with research team and colleagues across the enterprise for idea sharing and continue best practices.
- Ensure financial responsibility of protocol procedures such as notifying proper personnel of research charges or paying vendor or hospital bills associated with the research, as appropriate.
- Demonstrate proficiency in all research systems such as RedCap, Cadence, CTMS, EPIC, specific to the research project.
- Attend continuing education, investigator meetings, and departmental meetings, as appropriate.
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What you will need:
- Education: Associates Degree Required Bachelors Degree Preferred
- Experience: 1 Year Experience in a physician practice or hospital setting is required.1 Year Experience in research/clinical trials are preferred.
- Licensure: Registered Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) RN(Current Illinois License to practice professional nursing) Required And BLS ? Basic Life Support (CPR and AED) - American Heart Association (AHA) Required
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
We are seeking a talented Software Engineer 3 (Power BI Developer) to join a leading global financial institution on a long-term contract in Wilmington, DE. This role is ideal for someone with advanced Power BI skills, including DAX, Power Query/M, and complex data modeling, who has experience building executive dashboards and turning complex data into actionable insights. The position involves designing enterprise-level BI solutions, integrating data from multiple sources, and delivering analytics on toolchain adoption, productivity, and business impact. Candidates should have experience with platforms such as Jira, GitHub, Azure DevOps, and CI/CD tools, and be comfortable mentoring junior team members and collaborating with cross-functional teams. This is an exciting opportunity to influence decision-making and contribute to strategic initiatives at a senior level.
Job Title: Software Engineer 3 (Power BI Developer)
Job Location: Wilmington, Delaware 19803
Job Duration: 12 months (with possible extension)
Only W2 Candidates
Join a leading global financial institution and work with some of the brightest minds in the industry. This long-term contract opportunity offers a competitive benefits package and a chance to contribute to innovative solutions in the financial services space. If you’re passionate about leveraging data to drive business impact and enjoy creating insights that influence key decisions, this role is for you.
Required Skills & Experience
- 4+ years of software engineering experience, or equivalent through consulting, training, military service, or education.
- 6+ years of Power BI experience, with at least 3 years focused on advanced development in enterprise environments.
- Proven expertise in designing BI solutions for enterprise software development ecosystems, toolchain adoption, and DevOps maturity.
- Experience connecting Power BI to various toolchain platforms (e.g., Jira, GitHub, Azure DevOps, CI/CD tools) and designing KPIs for adoption, onboarding, and usage.
- Advanced proficiency in DAX, Power Query/M, and complex data modeling for management-level reporting.
- Experience building executive dashboards covering adoption, risk, compliance, automation, productivity, and cost savings.
- Strong data integration skills, including ETL, API extraction, direct query, and on-prem/cloud data source integration.
- Deep understanding of enterprise data governance, security, access controls, and reporting best practices.
- Excellent communication skills with experience collaborating with both technical and business stakeholders.
- Demonstrated leadership in project delivery, solution architecture, and mentoring junior team members.
Desired Skills & Experience
- Expertise in enterprise DevOps, SDLC/ALM toolchains, engineering productivity tooling, or related reporting domains.
- Experience supporting executive or board-level reporting initiatives.
- Microsoft Power BI and/or Power Platform certification.
- Experience in highly regulated or financial services environments.
Key Responsibilities
- Participate in moderately complex software engineering initiatives and contribute to planning and delivery of enterprise solutions.
- Review, analyze, and resolve complex software engineering and BI challenges.
- Collaborate with engineering, operations, and transformation teams to gather requirements, define key metrics, and ensure data accuracy for management reporting.
- Architect, develop, and maintain advanced Power BI dashboards and reports focused on toolchain adoption, process maturity, and business impact.
- Serve as the enterprise subject matter expert in toolchain reporting, with knowledge of common platforms such as Jira, GitHub, Azure DevOps, and CI/CD tools.
- Develop frameworks, data models, and methodologies to assess adoption and maturity metrics (e.g., tool usage, process adherence, automation coverage, delivery impact).
- Integrate data from multiple sources—including APIs, data lakes, internal databases, and vendor platforms—into Power BI using advanced transformations and DAX.
- Deliver meaningful executive and operational insights with robust drill-down capabilities for decision-making.
- Partner with business and IT leadership to present findings, recommend actions, and evolve analytics in alignment with strategic objectives.
- Define, document, and enforce best practices for management reporting, including data governance, security, and lifecycle management.
- Mentor and coach junior engineers and analysts on Power BI and toolchain reporting best practices.
- Maintain, monitor, and continuously enhance reporting solutions as enterprise needs evolve.
- Provide occasional after-hours support for critical reporting or deployment issues.
Help hospitality businesses succeed with world-class technology
An award-winning global travel technology company is looking for a Customer Support Specialist to support customers across the North American market.
This is a fantastic opportunity to join a fast-growing SaaS company that provides a powerful booking and property management platform used by tens of thousands of independent hotels, B&Bs, and vacation rental hosts worldwide.
In this role, you will work directly with customers to help them get the most out of the platform, troubleshoot issues, and ensure they can successfully manage their reservations, guests, and online travel agency connections.
If you enjoy solving problems, helping customers succeed, and working in a fast-paced tech environment, this role offers the chance to build your career in customer success within the travel technology sector.
The Opportunity
As a Customer Support Specialist, you will be the first point of contact for customers, providing support through phone, chat, and online channels. You will help hospitality businesses navigate the platform, resolve technical questions, and ensure they are maximizing the value of the technology.
You’ll work in a collaborative, customer-focused team that prides itself on delivering exceptional service while helping customers succeed in running their businesses.
Key Responsibilities
- Provide multi-channel support to customers via phone, live chat, and web portal
- Troubleshoot technical and usage issues related to the company’s booking and property management software
- Help customers maximize the platform’s capabilities and improve their operational efficiency
- Resolve the majority of customer queries at the first point of contact
- Support integrations with major online travel agencies such as , Expedia, and Airbnb
- Conduct screen-share troubleshooting sessions to resolve more complex issues
- Escalate technical problems to specialist teams when required
- Track recurring issues and provide feedback to improve products and processes
- Contribute to help articles and internal knowledge resources
What We’re Looking For
- Based in Dallas, TX and legally authorized to work in the United States
- 3–5 years of experience in customer support or SaaS software support
- Comfortable supporting customers via phone, email, and live chat
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts in a clear and simple way
- Excellent written and verbal communication skills
- Calm, professional, and solutions-focused when working with customers
- Able to adapt to changing priorities in a fast-paced environment
- Bachelor’s degree or equivalent experience
What’s on Offer
- Permanent full-time role
- Competitive benefits including healthcare, 401(k), and PTO
- Opportunity to work with a global SaaS company in the travel technology sector
- Collaborative team environment focused on customer success
- A supportive culture that values both hard work and having fun as a team
