Rh Digisoft Technical Services Jobs in Usa
21,651 positions found — Page 2
As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also..
- Use critical thinking and creative problem solving to navigate challenging AV related problems in the field.
- Perform repairs on two-way radios.
- Set-up and strike for special events.
- Repair electronics down to the component level.
- Design and maintain automated A/V control systems.
Responsibilities:
Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, youāllā¦
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- High school graduate or GED.
- Must have valid driver's license.
- Must join Laborers Union.
- Must provide own hand tools.
- Able to work at heights, including from catwalks, aerial lifts, crane baskets, scaffolding, and structure climb.
- Ability to demonstrate experience in electronic and Audio/Visual equipment.
- Willing to work various shifts and days with the ability to work nights, weekends and holiday periods to meet business needs.
As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also..
- Use critical thinking and creative problem solving to navigate challenging AV related problems in the field.
- Perform repairs on two-way radios.
- Set-up and strike for special events.
- Repair electronics down to the component level.
- Design and maintain automated A/V control systems.
Responsibilities:
Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, youāllā¦
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- High school graduate or GED.
- Must have valid driver's license.
- Must join Laborers Union.
- Must provide own hand tools.
- Able to work at heights, including from catwalks, aerial lifts, crane baskets, scaffolding, and structure climb.
- Ability to demonstrate experience in electronic and Audio/Visual equipment.
- Willing to work various shifts and days with the ability to work nights, weekends and holiday periods to meet business needs.
Company Introduction:
Unilumin is a global leader in LED display, dedicated to delivering high-quality, innovative, and energy-efficient technologies. Headquartered in Shenzhen, China, with subsidiaries and service networks across more than 160 countries, Unilumin provides cutting-edge products and comprehensive solutions for a wide range of industries including sports, entertainment, retail, transportation, and smart cities.
As a publicly listed company, Unilumin is known for its innovation, quality manufacturing, and global service capabilities. Our technology has powered some of the worldās most iconic venues and events, and we continue to invest heavily in R&D to stay at the forefront of the LED display industry.
Job Responsibilities:
1. Module Repair: Diagnose and repair faults in LED display screen modules, including component replacement and circuit repair.
2. Testing: Use specialized equipment to test repaired modules for functionality and quality.
3. Maintenance: Execute routine maintenance plans to ensure module stability, including cleaning and component replacements.
4. Software Management: Install and upgrade control software for modules to enhance performance.
5. Technical Support: Provide customer technical support, both remotely and on-site, to address issues.
6. Documentation: Maintain repair records, generate reports, and offer improvement recommendations.
Qualifications:
- Technical Knowledge: Deep understanding of LED display screen module technology.
- Repair Experience: Several years of electronic equipment repair experience, preferably with LED module experience.
- Tool Proficiency: Proficient in using electronic repair tools and instruments.
- Fault Diagnosis: Strong ability to diagnose issues and identify root causes.
- Safety Awareness: Prioritize safety during repair work.
- Communication Skills: Effective communication and collaboration with customers and colleagues.
EEOC:
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
A leading organization in its sector is confidentially seeking a talented and experienced Co-Director of End User Computing to join its team for a 6-month contract-to-hire role in a hybrid capacity in the Chicago area. This pivotal leadership position will share responsibility for overseeing all aspects of end-user support and services, managing a team of managers and their respective teams to ensure seamless IT service delivery across multiple locations. The ideal candidate will possess extensive experience in managing large-scale IT operations, particularly within the context of mergers and acquisitions, and will be instrumental in driving system integrations and standardizing operational procedures during a period of significant growth and transformation.
- Leadership: Provide strategic direction to the End User Computing team, overseeing managers to foster a culture of excellence and ensure effective end-user support.
- M&A Integration: Lead the integration of IT systems and processes following recent mergers, unifying platforms to create a cohesive IT environment.
- Operational Excellence: Develop and implement standard operating procedures (SOPs) and champion the use of the ITSM model and ServiceNow to optimize service delivery.
- Team Optimization: Regularly review and adjust team structure and roles to align with evolving business needs.
- Data-Driven Strategy: Use data and analytics to inform strategic decisions, measure performance, and present recommendations to leadership.
- Technical Oversight: Maintain a strong understanding of the technical environment, including the EPIC EMR system, and provide expert guidance to the team.
This role is onsite 3-4 days a week.
Job Opportunity: Field Service Technician - Pump Systems with Allied Technical Services in Columbus, OH (Marengo area)
Do you have strong mechanical skills? Are you a quick learner? Do you have a passion for delivering impactful solutions and results? If so, then we have an exciting opportunity for you.
Allied Technical Services is hiring a Field Service Technician to support temporary pump and piping systems used in municipal, industrial, and construction projects. If youāre mechanically inclined and eager to learn, weāll provide training to help you succeed.
Pay & Benefits
- $18/hour to $20/hour, based on experience
- Guaranteed 40 hours/week + overtime opportunities
- Incremental pay increases with training and skill development
- Generous PTO and comprehensive benefits
- Safety equipment, and ināhouse training provided
- Company vehicle provided for workārelated use during working hours
What Youāll Do
- Install, operate, and service temporary pump and piping systems
- Load and unload pumps and related equipment
- Ability to operate lifting equipment including forklifts, extended boom forklifts, skid steers, tow motors, etc., preferred.
- Complete basic documentation for rented equipment
- Work at job sites across Ohio, Kentucky, and Indiana
- Participate in an afterāhours/onācall rotation as needed
What Weāre Looking For
- 1ā3 years of construction or mechanical experience preferred (not required)
- Able to meet physical demands by lifting more than 25 lbs, working from heights, bend, squats, and performing outdoor tasks in all weather conditions.
- Experience with forklifts, skid steers, or similar equipment is a plus
- Valid driverās license with a clean driving record
- Ability to pass background, drug, and alcohol screening
- Exposure to job site conditions: petro-chemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.
- Exposure to all outdoor weather conditions.
About Allied Technical Services
Allied Technical Services is a familyāowned company specializing in industrial and municipal pumping equipment, including installation, maintenance, and emergency response. We offer a supportive team environment with real opportunities for growth.
Location: Pump Rental Branch ā Marengo, OH (outside Columbus)
To learn more about Allied Technical Services and the products and services that we provide, take a moment to review our website and LinkedIn page:
:// āt miss out! Come join a growing company with a competitive salary, incentive programs, and a great team culture. If you have the required experience and qualifications, please apply online at or email !
Employer is EOE/M/F/D/V. Please no third-party candidates or phone calls.
This role is primarily onsite.
The Technical Project Manager (TPM) is responsible for planning, coordinating, and delivering technical projects on time, within scope, and within budget. This role serves as the bridge between internal technical teams and client stakeholders to ensure clear communication, strong execution, and high customer satisfaction.
The TPM will manage multiple concurrent projects such as infrastructure upgrades, Microsoft 365 migrations, security initiatives, onboarding/offboarding, network changes, and other managed service deliverables.
In addition to project delivery, the TPM will support pre-sales efforts for new clients and help identify adjacent service opportunities during project execution. This includes participating in discovery calls, assisting with scoping and Statements of Work (SOWs), and partnering with sales and technical leadership to ensure smooth handoffs from sales to delivery. The TPM plays a key role in driving consistent project execution while supporting client growth through proactive planning and solution alignment.
Technical Project Manager Key Responsibilities
Project Planning & Delivery
- Lead end-to-end delivery of technical projects from kickoff through closeout
- Define project scope, timeline, milestones, risks, and dependencies
- Develop and maintain project plans, schedules, and status reporting
- Ensure tasks are assigned, tracked, and completed by technical resources
- Coordinate project execution across engineering, service desk, and vendors
Client Communication & Stakeholder Management: Serve as the primary point of contact for project communication
- Run client kickoff meetings, recurring project check-ins, and closeout meetings
- Provide clear updates on progress, risks, changes, and next steps
- Set expectations and proactively manage scope changes
- Maintain a professional, confident, and customer-first presence
Technical Coordination
- Translate business needs into technical requirements and workstreams
- Partner with engineers to validate design, approach, and implementation steps
- Coordinate change windows, downtime, and user communications
- Ensure documentation is captured for support handoff and operational readiness
Risk, Issue, and Change Management
- Identify and escalate risks early
- Track issues to resolution and ensure accountability across teams
- Manage project changes through clear documentation and approval
- Ensure lessons learned are captured and applied to future work
Operational Excellence
- Maintain accurate project notes, documentation, and artifacts
- Track project financials (time, materials, vendor costs) where applicable
- Support internal process improvement, templates, and repeatable playbooks
- Align delivery to company standards and client SLAs
Required Qualifications
- 3+ years of project management experience in IT, MSP, or technical services
- Strong working knowledge of Microsoft 365, networking, and endpoint management
- Proven ability to manage multiple projects simultaneously
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to lead meetings, drive accountability, and manage client expectations
Technical Project Manager Preferred Qualifications
- MSP experience strongly preferred
- Experience with tools such as ConnectWise Manage, Autotask, Jira, , Asana, or Smartsheet
- Familiarity with Microsoft Intune, Entra ID, Defender, and modern security concepts
- Experience coordinating vendors (ISP, copier/printer, cabling, security systems, etc.)
- PMP, CAPM, ITIL, or similar certifications a plus
Core Competencies
- Execution and follow-through
- Client-first mindset
- Clear communication and professionalism
- Ability to simplify complex technical topics
- Strong prioritization and time management
- Calm under pressure; solution-oriented
- Team coordination and accountability
Success Measures (KPIs)
- Projects delivered on time and within scope
- Client satisfaction and clear communication
- Reduced escalations due to proactive planning
- Accurate documentation and smooth handoffs to Tech 1 and Escalation team
- Improved consistency and predictability in delivery
With general autonomy, this position is responsible for leading all technical support activities for Multi-Chem's operations in the Rockies. The geographic area currently covers the states of Colorado, Utah, and North Dakota. Primary responsibilities include:
Performing field surveys to identify and diagnose production challenges related to phase separation, asset integrity, and flow assurance issues
Prepare technical recommendations for the application of specialty chemicals to resolve production challenges
Assist the sales team with customer bid presentations, well review meetings, failure meetings, etc. as needed
Identify product line gaps and collaborate with corporate technology on development and field trial of new products
Troubleshooting support for existing accounts where performance issues are noted
Mentorship of less-experienced personnel on technical matters
Additional responsibilities include:
Responsible for acquiring and maintaining any necessary equipment the technical services group may need.
Assisting with customer sales calls as needed
Help with customer retention activities such as performing wellness checks on existing business and ensuring customers have the proper programs in place
Provide technical training as needed to enhance the operability of the local sales and operations team
Other tasks as requested by management
Qualifications
Completion of an undergraduate degree in Engineering or the Physical Sciences, or an equivalent combination of education and/or experience sufficient to successfully perform the essential functions of the job
Preference will be given to candidates with a track record of providing technical support for specialty chemical applications in up-stream or mid-stream oil and gas operations
Ability to travel 30-50% of the time as needed and work in both indoor and outdoor conditions.
- Needs production chemical experience in a technical capacity, 5+ years
- Corrosion scale
- Field surveys
- Troubleshooting
- Not a lab role
- Diagnosing oil and gas production issues and deciding what to do and which chemicals to use
- This person works w national team to prioritize and tackle client issues
- Need technical experience
- Applications expert
- Will eventually manage people, technical roles underneath them
- Degree in engineering or physical sciences preferred
- Nais or ampp is preferred certification
QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.
Our clients expect senior-level partnership, technical fluency, and strategic account leadership.
The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.
This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.
The Sr. TAM will manage a high-touch portfolio of approximately 5ā8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.
Responsibilities:
Account Ownership & Revenue Growth
- Own and manage a multi-million-dollar quota across a defined portfolio of 5ā8 strategic enterprise accounts.
- Drive structured and strategic upsell and cross-sell initiatives within existing customers.
- Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
- Close meaningful expansion deals, including engagements of $150K+.
- Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
- Partner with delivery leadership to align technical execution with commercial growth objectives.
Executive Relationship Management
- Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
- Conduct regular in-person customer visits within assigned territory.
- Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
- Serve as the executive escalation point for complex delivery or client challenges.
Strategic Account Planning & Execution
- Develop and maintain comprehensive strategic account plans for each assigned customer.
- Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
- Track progress against defined revenue and relationship goals.
- Execute consistently against a structured path toward growth.
- Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
- Organization, planning rigor, and follow-through are critical success factors in this role.
Technical & AI Fluency
- Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
- Proactively stay current on AI tools, automation advancements, and testing innovations.
- Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
- Position QASourceās AI-augmented testing capabilities in alignment with customer technology strategies.
Technical & Delivery Alignment
- Collaborate closely with QA Managers, Engineering teams, and project leaders.
- Translate technical delivery insights into executive-level business value discussions.
- Proactively identify risks and implement mitigation strategies.
- Ensure seamless integration of QASource services into client engineering environments.
- Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.
Required Qualifications:
- 8ā10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
- Proven ownership of multi-million-dollar revenue targets.
- Demonstrated success closing $150K+ expansion or new deals.
- Documented track record of expansion within a focused portfolio of strategic accounts.
- Experience managing a limited book of business (ideally 5ā20 accounts; this role will manage 5ā8).
- Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
- Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
- Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
- Prior experience engaging with engineering, QA, or product teams in a software delivery context.
- Strong executive presentation skills and ability to conduct in-person QBRs.
- Demonstrated ability to creatively mine and expand accounts.
- High level of organization and structured account planning discipline.
- Stable career progression.
Preferred Qualifications:
- Background in QA, software development, DevOps, or technical services environments.
- Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
- Experience operating within a territory-defined account ownership model.
- Experience in professional services or distributed delivery environments.
- MBA or advanced technical degree (preferred but not required).
Core Competencies:
- Executive presence and professionalism.
- Revenue accountability.
- Strategic account planning and disciplined execution.
- Technical credibility within software engineering environments.
- AI awareness and forward-thinking mindset.
- Consultative, value-based communication.
- Risk identification and mitigation.
- Proactive, structured account leadership.
Why Join QASource:
- Manage a focused portfolio of high-value enterprise technology clients.
- Drive measurable revenue expansion through strategic value creation.
- Partner directly with engineering and executive leadership teams.
- Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.
Salary Range:
- $110,000 - $120,000 per annum (30% Variable).
Perks:
- Health, vision, and dental benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Wellness programs and professional development opportunities.
Job Overview:
The Supervisor, Technical Service and RMA leads the Technical Services and Return Merchandise Authorization (RMA) teams, ensuring exceptional service to all customer typesāhomeowners, distributors, contractors, and specifiers. This position oversees daily operations, manages retail and channel technical requests, and drives continuous improvement across technical service and case management processes. The Supervisor provides leadership, coaching, and process guidance to enhance customer experience, ensure timely resolution of inquiries, and maintain compliance with company service standards.
This position requires strong leadership skills, technical aptitude, and hands-on experience with ERP systems and Salesforce administration. The Supervisor plays a critical role in promoting customer satisfaction, improving efficiency, and supporting the companyās commitment to excellence in landscape, irrigation, and water management products.
Responsibilities:
- Supervise, train, and mentor the Technical Service and RMA team to ensure high-quality service and adherence to department KPIs.
- Manage daily workload, case assignments, and team scheduling to maintain consistent service coverage.
- Provide direct coaching and development to improve communication, problem-solving, and technical expertise across the team.
- Manage retail and channel technical support requests, ensuring efficient resolution and consistent customer communication.
- Oversee and maintain a structured case management process to ensure timely tracking, follow-up, and closure of technical and RMA inquiries.
Customer Support & Technical Expertise
- Demonstrate the ability to adjust communication approach to accommodate various customer types homeowners, specifiers, contractors, and distributors communicating technical information in a clear and professional manner.
- Support customers, sales representatives, and business partners with technical inquiries related to product installation, troubleshooting, and applications.
- Ensure RMA requests are processed and resolved promptly by overseeing each case from initiation through completion.
- Identify additional business opportunities through project consultation and technical expertise related to green building, water conservation, and environmental trends.
Process Improvement & Collaboration
- Lead continuous process improvement initiatives across Technical Services and RMA operations to enhance efficiency and customer satisfaction.
- Monitor performance metrics such as response times, case closure rates, and net promoter score, driving corrective action where needed.
- Collaborate cross-functionally with Engineering, Sales, Research & Development, Customer Service, and Production to resolve product or service issues and share customer feedback.
- Maintain and optimize ERP and Salesforce workflows, ensuring data accuracy and streamlined reporting.
- Create and maintain team documentation for service procedures, RMA workflows, and escalation processes.
Position Requirements:
- Education: Bachelorās degree in Business, Landscape, or a related field, or an equivalent combination of education and experience.
- Experience: 5ā10 years of progressive management or supervisory experience in a customer service, technical support, or inside sales environment.
- Licenses/Certifications:
- Knowledge, Skills and Abilities:
- Experience working with ERP systems and Salesforce CRM (administration experience preferred).
- Background in landscape, irrigation, or water management products strongly preferred.
- Excellent written and verbal communication skills with the ability to adapt to varied audiences.
- Strong leadership, interpersonal, and motivational abilities.
- Proven capability to analyze data, identify trends, and develop solutions.
- Demonstrated success in process improvement and structured case management implementation.
- Ability to read and interpret product documentation, installation guides, and CAD drawings (preferred).
- Proficient in Microsoft Office Suite.
- Self-starter with the ability to work independently while keeping management informed of successes and critical issues.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
Work Conditions:
- Hybrid schedule: Tuesday through Saturday, 7:00 AM to 4:00 PM PST.
- Overtime: May be required as scheduled or as necessary per business needs and applicable law.
- Must be able to adjust work hours or shifts to accommodate changing business requirements.
- First 90-days will be in the Visalia Office.
Organization: YBI
Location: Youngstown, OhioĀ
Employment Type: Full-time
Reports To: Chief Manufacturing Officer
Position Overview
YBI is seeking a highly motivated Technical Fellow of Research and Business Development to support YBIās advanced manufacturing and additive manufacturing initiatives, with a primary focus on supporting the activities of the Youngstown Innovation Hub for Defense and Aerospace.
This position will report directly to YBI while playing a key role in advancing the Innovation Hubās mission to accelerate additive and advanced manufacturing technologies for defense, aerospace, and industrial applications. The role bridges applied research, federal program development, regional supply-chain engagement, and the development of shared-use, fee-for-service technical services that support manufacturers across Northeast Ohio and the broader Midwest.
Key Responsibilities
Business Development, Commercialization & Innovation Hub Support
⢠Identify, pursue, and develop business development opportunities aligned with YBIās advanced manufacturing strategy and the Youngstown Innovation Hubās defense and aerospace focus.
⢠Support commercialization and technology transition efforts that move innovations from TRL/MRL development into pilot and production environments.
⢠Engage OEMs, tier suppliers, foundries, tooling and mold shops, and additive manufacturing service providers throughout Northeast Ohio and the Midwest.
⢠Represent YBI in engagements with industry partners, government agencies, academic institutions, and regional economic development organizations.
Shared-Use & Fee-for-Service Program Development
⢠Lead the design, launch, and expansion of YBIās internal fee-for-service and shared-use technical services, in coordination with Innovation Hub activities.
⢠Develop service offerings, engagement models, and pricing strategies for reverse engineering, 3D scanning and metrology, rapid prototyping, additive manufacturing, and mold/tooling design.
⢠Align service capabilities with regional manufacturing needs, workforce development priorities, and defense supply-chain requirements.
⢠Support utilization of YBI and Innovation Hub equipment and facilities by industry partners, small businesses, and startups.
Grant Writing & Federal Program Development
⢠Lead and support competitive proposals for SBIR/STTR, Department of Defense, and manufacturing-focused federal funding programs.
⢠Integrate YBI capabilities, Innovation Hub assets, and sustainable revenue models into grant proposals and long-term program strategies.
⢠Coordinate proposal development across YBI staff, technical teams, academic partners, and administrative stakeholders.
Research, Technical & Market Analysis
⢠Conduct applied research and market analysis related to additive manufacturing, advanced materials, and hybrid manufacturing processes.
⢠Support applied R&D, demonstration projects, and pilot programs in metal and ceramic additive manufacturing.
⢠Evaluate manufacturability, scalability, cost, and quality considerations for transitioning technologies into production.
⢠Prepare technical reports, white papers, and sponsor-facing deliverables.
Required Qualifications
⢠PhD preferred (Masterās degree with significant relevant experience will be considered).
⢠Demonstrated experience in federal grant writing, particularly SBIR/STTR programs.
⢠Strong applied research and technical analysis capabilities.
⢠Working knowledge of additive manufacturing and 3D printing technologies.
⢠Excellent written and verbal communication skills.
Preferred / Bonus Qualifications
⢠Experience working with or supporting programs for the U.S. Department of War
⢠Experience building or managing shared-use, fee-for-service, or applied research service models.
⢠Familiarity with Northeast Ohio and Midwest manufacturing supply chains, including metal additive manufacturing, 3D-printed ceramics, castings, foundry operations, mold design, tooling, and hybrid manufacturing.
⢠Experience supporting technology transition, scale-up, or manufacturing readiness initiatives.
Why Join YBI
⢠Opportunity to work directly for YBI, a national leader in advanced manufacturing innovation.
⢠Direct role in supporting the Youngstown Innovation Hub for Defense and Aerospace.
⢠Access to state-of-the-art additive manufacturing, scanning, and prototyping capabilities.
⢠Collaborative environment connecting startups, manufacturers, academia, government, and workforce partners.
⢠Meaningful impact on defense, aerospace, and industrial supply chains in Northeast Ohio and the Midwest.
Job Summary:
This position is responsible for the evaluation, qualification, and implementation of spray foam technology, as well as providing technical service and support on spray foam products and applications. This role will be responsible for maintaining a high level of technical and sales management of spray foam products within the residential and commercial market space.
Duties And Responsibilities
- Provide sales/technical assistance to partners and customers on Carlisle Spray Foam Insulation products. Support will include phone, email, and on-site field visits.
- Provide Sales support to both applicationsdirect & distribution customers.
- Provide authorized applicator training using the Carlisle SFI Application program.
- Support product management with codes, standards, and regulations.
- Participate in cross-functional teams where new technology might be developed.
- Act in accordance with company policies and best practices.
- Develop new business and maintain current business within the designated territory.
- Meet and exceed the designated sales budget on a consistent basis for the business year.
- Maintain consistent and timely documentation for all sales-related activity utilizing designated databases and manual processes.
- Follow through on all new leads and referrals presented from internal and external sources.
- Prepare and present sales presentations, proposals, and quotes.
Required Knowledge/Skills/Abilities
- Direct experience with insulation, coatings, building envelope systems, and/or roofing systems.
- Effective written and verbal communication skills, including a high level of effective presentation skills to individuals and groups.
- Strong organizational and time management skills
- Ability to use the scientific method of hypothesis and experimentation.
- Proficiency with Microsoft Suite, as well as other web-based applications such as customer relations management systems.
- Demonstrated focus on delivering optimal customer service directed at meeting customer needs and company goals and objectives.
- Ability to influence key external stakeholders in the design process.
- Must have a valid driverās license and possess the ability to travel as needed by vehicle or aircraft.
HVAC Maintenance Sales Executive
Commercial & Industrial Facilities
Location: King and Pierce Counties
Company: Holmberg Mechanical
Reports To: Service Director / Sales Manager
Position Overview
We are seeking a Commercial HVAC Maintenance Sales Executive to grow our preventive maintenance agreement (PMA) portfolio within targeted vertical markets. This is an activity-driven, field-based sales role focused on prospecting, relationship development, system surveys, and consultative solution sellingānot order taking.
This role is best suited for a self-directed professional who understands that consistent activity drives predictable results and who is comfortable with disciplined prospecting and cold outreach.
Core Responsibilities
- Prospecting & Pipeline Development (Non-Negotiable)
- The successful candidate will consistently execute the following weekly prospecting absolutes:
- Develop and maintain a call list of at least 100 suspects within a defined vertical market
- Appropriate titles may include:
- Facility Manager
- Director of Facilities
- General Manager
- Owner
- Operations Manager
- Executive Director
- President
- Chief Operating Officer
- Conduct outbound cold calls and outreach to targeted suspects
- Set a minimum of:
- 6 first appointments per week
- Average 2 of those appointments qualified to move forward to the next sales stage (system survey)
- Sales Process Execution
- Follow a structured, repeatable sales process:
- Targeting & Prospecting
- First Appointment (Discovery)
- System Survey / Site Walk
- Solution Development
- Proposal Presentation
- Close & Handoff to Operations
- Conduct on-site mechanical system surveys
- Identify client objectives related to:
- Reliability
- Risk reduction
- Budget predictability
- Asset life extension
- Comfort and compliance
- Develop and present preventive maintenance solutions aligned with client goals
- Account Development
- Build long-term relationships with facility stakeholders
- Maintain accurate CRM records including:
- Call activity
- Appointments set
- Survey status
- Proposal stage
- Transition sold agreements smoothly to operations and service teams
- Identify upsell and cross-sell opportunities over time
Performance Expectations
- This role is measured on activity, conversion, and results, including:
- Consistent execution of weekly prospecting standards
- First appointment volume and quality
- Survey conversion rate
- Maintenance agreement revenue growth
- CRM accuracy and pipeline health
Ideal Candidate Profile
- 5+ years of B2B sales experience (HVAC, mechanical, facilities, or technical services preferred)
- Comfortable with cold calling and outbound prospecting
- Organized, disciplined, and process-driven
- Able to communicate confidently with technical and non-technical stakeholders
- Experience selling recurring services or long-term agreements is a strong plus
- Self-motivated with a strong work ethic and accountability mindset
What We Offer
- Competitive base salary plus sales incentives
- Clear expectations and a defined sales process
- Strong operational support from service, engineering, and management
- Long-term growth opportunity in a stable, essential industry
- Vehicle / allowance, phone, laptop, and CRM tools
Who Should Not Apply
This role is not a fit for candidates who:
- Rely primarily on inbound leads
- Are uncomfortable with structured prospecting activity
- Prefer transactional or short-cycle sales only
- Require heavy supervision to stay on task
How to Apply
- Submit your resume and a brief cover letter explaining:
- Your experience with outbound prospecting
- Your approach to building a pipeline from scratch
- Why activity-based selling resonates with you
We offer a competitive base salary plus a performance-based commission structure designed to reward disciplined prospecting and profitable growth.
Our incentive program includes:
- Commission on new maintenance agreements
- Commission on profitable project sales
- Renewal incentives on retained accounts
- Annual performance bonus opportunities
- Unlimited earning potential for high performers
*Top performers in this role can earn $140,000ā$190,000+ annually.
*Base pay is $60,000 to $70,000.
Our unique compensation package will be discussed during an in-person interview with viable candidates.
This position is designed for a self-motivated sales professional who thrives in an activity-driven environment and understands that consistent prospecting drives predictable income.
For more information about us, please visit Mechanical is an Equal Opportunity Employer, offering qualified applicants consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
$15.00 / hour
Ā
18+ starts at $15.00 / hour. Associate must be at least 18 years old to be considered for this position.
Ā
As one of our seasonal Tech Services associates, you can work and learn more to gain skills from our experienced Maintenance team!
Ā
Ā
Ā
Some of our amazing perks and benefits:
- FREE admission and parking to Kings Dominion and other Six Flags parks!
- FREE tickets for friends and family!
- Discounts on Food and Merchandise!
- Employee only RIDE nights and FREE FOOD events!
- Make Lifelong FRIENDS!
Responsibilities:
- Performs daily and weekly inspections on games.
- Repairs electronics in park, advises supervisor of repairs/parts needed.
- Assists Technical Services full-time team as needed.
Qualifications:
- Must be at least 18 years old
- Valid driver's license required
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.Ā
- Ability to work nights, weekends and holiday periods to meet business needs.Ā
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Hema, at (63 or Sri Balan at (63 Title: Senior Engineer, Global Services
- Hybrid Location: Medina, NY Duration: 12 Months Hours: 9 AM
- 5 PM Flexible on availability to be on-site, with someone who can work 1-2 days per week, Open to relocation and considering senior candidates.
must have the ability to travel Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: Summary: Applies a solid understanding of engineering and problem-solving theories/practices toward the development of new or enhanced products or processes.
Creates service deliverables and infrastructure required to support initial product launch and lifecycle management.
Capable of designing machine tooling, jigs, fixtures, gauges and equipment used in the servicing process.
Capable of checking designs and drawings against general standards, design requirements, geometric tolerances, drafting practices and the manufacturing process involved.
The work of the individual should be highly creative, of high quality and offer wide latitude for independent judgment and perception with a minimal amount of supervision.
Need not have any tools/ software experience, CAD would be a plus.
Medical background will be a plus any regulatory background will be good.
Someone who was worked with Engineers, multitasking will be a great fit.
Ambiguity, adapt, multi-task and works with lead engineer in projects.
Support the team of Product core and represent service operations and supply chain.
Will be in charge of Service change implementation.
Focuses on design changes, process changes.
Collaborates with Service Process, Engineers, Technicians, impact of changes.
Oversees Document Revision, Handle Change control, mentored and directed by team to tackle multiple product and project Essential Duties and Responsibilities: 1.
Creates new product development and lifecycle management service deliverables throughout the product lifecycle for medical device products involving hardware.
2.
Supports new product platform releases.
Develops and implements service training, test equipment, tools, spare parts, and service manuals / instructions.
3.
Evaluates / makes recommendations on product releases related to design for serviceability.
Creates (or modifies existing) servicing processes and manuals to support repair or refurbishment of fielded product at multiple global sites or in the field.
4.
Works closely with design team to select, develop, and implement technologies across all medical device development programs.
5.
Analyzes key servicing metrics to identify and implement opportunities for improvement in service process quality, cost, or product reliability.
6.
Coordinates information flow between corporate and local/regional teams.
7.
Owns Corrective and Preventive Actions related to the product(s) core team(s) supported, using sound root cause analysis.
8.
May represent Technical Services on new product development and/or lifecycle management core teams.
9.
May independently plan, schedule and lead cross-functional teams in detailed phases of the engineering work in a project.
10.
May approve the work of lower level engineers; may supervise other engineers or technicians Minimum Qualifications: 1.
Must be well versed in core engineering disciplines (e.g.
mechanical, electrical, software, systems engineering).
2.
Highly motivated self-starter who is able to work with minimal supervision.
3.
Must have good interpersonal and oral/written communication skills, good time management, and be capable of analyzing and solving technical problems through innovative thought and application of sound engineering principles and root cause analysis.
4.
Experience with change control methodologies and configuration management principles is a plus.
5.
Experience with test engineering and/or reliability engineering principles is a plus.
6.
Ability to exercise independent judgment and draw conclusions based on available information.
7.
Good understanding of GMP and quality system requirements.
Education and/or Experience: Bachelor's degree in a core engineering discipline (mechanical, electrical, software, systems, or mfg/process engineering) plus 3-5 years of experience.
Medical device experience or other regulated industry experience preferred.
Experience in the use of Lean Six Sigma tools highly desirable.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
GMP, Medical Device, Lean Six Sigma
Remote working/work at home options are available for this role.
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
The story of how steel tracks turned the American promise into American progress and forged a trusted pathway to the possibilities of the future.
It's a story that continues today, an American legacy unfolding mile by mile.
There is a lot riding on those tracks and we know that support, quality and know-how are all important aspects in staying on track.
That's why the Plasser American tradition begins with a promise.
A promise to do things right.
An unapologetic commitment to quality that makes us the longtime trusted leader in cutting edge American made innovations for the North American railway.
It's a promise to see things differently to turn ordinary steel into safer passages.
To be a partner that you can count on to engineer solutions for the challenges of today and for the opportunities of tomorrow.
From research and design, expert manufacturing and delivering unapparelled services, our customers trust us to keep them ahead of the curve.
Progress is about more than getting from Point A to Point B.
It's knowing you have a trusted foundation to move you forward toward new possibilities waiting around the corner.
Join Plasser American to become part of our team forging ahead towards new opportunities in railway maintenance.
The railway is a path to the future, choose this path and apply today.
General Scope: To Provide technical services to customers of Plasser American Corporation Position Summary: Must possess the necessary experience to operate, service, troubleshoot and repair track maintenance equipment.
Must be capable of instructing railroad personnel in the operation and maintenance of track maintenance equipment.
Must be able to read and understand hydraulic, pneumatic and electrical schematics.
Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.
Potentially requires extensive domestic travel, and the possibility of travel abroad.
Supervisory Responsibilities: Does not have direct supervision of any employee, however, will be required to supervise customer's employees in the form of instruction.
Must be self-motivated and perform assigned task with limited or no supervision.
KNOWLEDGE, SKILLS AND ABILITIES (The knowledge, skills and attributes required for satisfactory job performance) Education: High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
Knowledge: Incumbent must have proficient knowledge in the following areas: Knowledge of hydraulic systems Knowledge of electrical systems Knowledge of pneumatic systems Knowledge of computer control systems and associated software Skills: Incumbent must demonstrate or participate in internal/external training programs to obtain the following skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with variables in situations where only limited standardization exits.
Ability to work in the metric unit of measure and to convert to US Standard.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have and maintain a valid driver's license.
Ability to travel extensively via automobile, and commercial transportation.
Ability to satisfactorily pass a physical examination, required upon employment.
Applicable Technical Competencies: Incumbent must have working knowledge and demonstrated abilities utilizing mechanical knowledge: Specific applications combined with knowledge competencies are as follows: Rating Level: 1-5 (1= minimum 5= Maximum) Application Required Level of proficiency Preferred Level of proficiency Hydraulics 2 4 Pneumatics 2 4 Electronics 1 4 Electrical systems 2 4 Computer software 2 4 Personal Attributes: Incumbent must maintain strict confidentiality in performing the duties of a Service Representative.
The incumbent must also demonstrate the following personal attributes: Be honest and trustworthy Be respectful Possess cultural awareness and sensitivity Be flexible Demonstrate sound work ethics Benefits: Accrue 80 Hours of Paid Time Off during your first year of employment 10 Paid Holidays per year 401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salary You may receive a merit bonus after completion of the audit at the end of the fiscal year Tuition Reimbursement Free Short and Long Term Disability after 90 days of employment Free Life Insurance
- 2 times your annual salary Company Events Free employee medical and dental coverage.
- valued at $7,500.00 About Plasser American: As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America.
Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility.
PAC is making the needed investments to continue its growth trajectory for many years to come.
The next several years will be an exciting time of transformation.
We look to the future to enhance our team and achieve our goals.
PIe79aa9e633fe-1213
We are working on a search for our client ā a global leading manufacturer of medical devices for the OR, ED and Anesthesia spaces. They have an immediate need for a Field Service Rep based in the Detroit area to service medical device equipment over a large geographic area, primarily in the Michigan market. There is some travel, but all expenses are covered and a company car is provided. This company is growing rapidly and expanding their service department; this is a terrific opportunity!
In this position you would provide professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established Client Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group. Actively pursue the renewal of existing service contracts and identify potential service contract customers by providing contract quotations, and pursue the timely closing of all new contract proposals. Maintains twenty-four-hour continuous coverage of the territory to provide uninterrupted support and operation of products.
This company provides a rich benefits and compensation package, Company Car and full expenses covered. You possess many of the skills and experiences they seek. If you meet these requirements and have solid Biomedical Engineering experience working with medical devices and equipment, Iād love to talk the details with you, if you are interested. Please let me know if you are and we can connect. Let's connect quickly if interested - the hiring manager has begun the interview process. Thanks ~
Sr. Account Executive, Data Center Services
Location:
4405 E Baseline Rd
suite 123
Phoenix, AZ
Job Id:
831
# of Openings:
1
TITLE: Sr. Account Executive, Data Center Services
LOCATION: Phoenix, AZ
POSITION SUMMMARY: The Senior Account Executive (Sr. AE) is a senior, quota-carrying sales leader responsible for developing, managing, and expanding strategic relationships with Data Center Operators, Hyperscalers, and large enterprise customers across one or more priority data center markets. This role owns the full sales lifecycle-from strategic account planning and opportunity origination through deal structuring, contract execution, and long-term account expansion-selling complex, multi-disciplinary data center services including White Space Fit-Out, Commissioning, Controls, Low Voltage, Capacity Recapture, MEP Staff Augmentation, and Lifecycle Services
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities - Strategic Account Ownership
- Own and grow a defined portfolio of Tier-1 and Tier-2 data center accounts, including operators, hyperscalers, and large enterprise customers
- Develop and execute multi-year account plans focused on share-of-wallet growth, service line expansion, and long-term partnerships
- Establish executive-level relationships (Director, VP, and C-Suite) across customer organizations
- Approximately 40% travel
Revenue & Growth Execution
- Consistently achieve or exceed annual bookings and gross-profit targets
- Originate, qualify, and close complex opportunities
- Drive cross-sell and upsell opportunities across Delivery and Services lines of business
- Maintain disciplined pipeline management, forecasting accuracy, and deal qualification standards
Complex Deal Leadership
- Lead the full pursuit process including discovery, solution shaping, pricing strategy, and commercial negotiations
- Partner closely with Preconstruction, Estimating, Engineering, and Operations to deliver technically and financially sound proposals
Market & Relationship Development
- Represent the company in the local and national data center ecosystem, including industry events, operator forums, and partner meetings
- Collaborate with OEMs, GCs, ECs, developers, and design partners to influence early project positioning
- Provide market intelligence on customer buying behavior, competitor activity, and emerging service demand
Internal Leadership & Collaboration
- Serve as a senior commercial leader and role model within the sales organization
- Mentor junior sellers or inside sales partners supporting assigned accounts
- Act as the voice of the customer internally, ensuring alignment between sales commitments and delivery execution
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor's degree or Associate's degree preferred
Required Qualifications
- 10+ years of B2B sales experience, with significant experience selling into the data center industry
- Proven success managing and growing large, complex strategic accounts
- Demonstrated experience selling construction, commissioning, controls, or technical services in mission-critical environments
- Strong understanding of data center delivery models, buying cycles, and stakeholder dynamics
- Track record of closing multi-million-dollar deals and managing long sales cycles
- Exceptional executive presence, communication, and negotiation skills
- Must be a US Citizen
Preferred Qualifications
- Experience working with or selling to Hyperscalers, Colocation Providers, or Fortune 500 Enterprises
- Background in White Space Fit-Out, Commissioning, Controls, or Integrated Data Center Services
- Experience operating within a private-equity-backed or high-growth environment
- Familiarity with Ashburn, Phoenix, or Dallas data center markets and customer ecosystems
Performance Metrics
- Annual bookings and gross-profit attainment
- Strategic account growth and penetration
- Pipeline health and forecast accuracy
- Customer retention and expansion
- Cross-line-of-business revenue contribution
Certificates and Licenses:
- Microsoft Office Suite or related software.
Supervisory Responsibilities:
- No supervisory responsibilities for this position.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Frequently required to stand, walk, stoop, kneel, crouch, or crawl.
Benefits to Joining Our Team
- CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
- Health Benefits - (Medical, Dental & Vision Insurance)
- Flexible Spending Account Options
- 401K Plan
- Employer paid Life & Disability Insurance
- Paid Time Off
- Employee Referral Program
- Employee Assistance Program (EAP)
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
*We utilize E-Verify
#LI-TG1
Pay Range: $98,891 - $148,392 per year
Apply for this Position
Facility Location
NATIONAL EEO SVC FACILITY
5405 CYPRESS CENTER DR STE 330
TAMPA, FL 33609-1026
This is NOT a remote position.
Position Information
NON-SCHEDULED DAYS: SAT/SUN
HOURS: 08:00 AM to 05:00 PM EST
BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.
Functional Purpose
Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.
DUTIES AND RESPONSIBILITIES
1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.
2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.
3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.
4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.
5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.
6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.
7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.
The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:
Requirements
- Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
- Ability to develop and provide EEO training.
- Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
- Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
- Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
- Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.
Reimbursement of relocation expenses will NOT be authorized
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.
Applicants must also be a U.S. citizen or have permanent resident alien status.