Resource 1 Inc Jobs in Usa

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

We are looking for a customer service oriented Help Desk specialist to provide technical support to user in an efficient and accurate manner. You will be considered as the organizations front line staff and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customers value is maintained to the standards set forth by the company.

• Provide first level contact and communicate resolutions to end users via phone for ticketing system
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Properly escalate unresolved questions/issues to the next level of support
• Track, route and redirect problems to correct resources
• Meet or exceed SLAs in response to resolving tickets and phone support request
• Install, modify, and repair computer software
• Walk end users through problem solving process
• Follow up with end users, provide feedback and see problems through to resolution
• Use excellent customer service skills to exceed users' expectation
• Recommend procedure modifications or improvements as needed
• Preserve and grow your knowledge of help desk systems, products, and services

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Education/Training:

• High school diploma, GED or equivalent
• Prior information technology or help desk experiencepreferred
• BSc/BA in IT, Computer Science or relevant field a plus

Skills:

• Proven experience as a help desk technician or other customer support role in
• Tech savvy with working knowledge of office automation products, remote endpoint management tools.
• Excellent communication skills
• Customer-oriented, ability to work independently as well as in a team and remain on task
• Good understanding of computer systems, mobile devices and other technology products
• Ability to diagnose and resolve basic technical issues quickly
• Must have a valid driver's license

Experience:

• A minimum of two (2) years related experience required. Preference will be given to candidates with previous help desk/call center experience
• All applicants must be 18 years of age or older

Hours: Fill In hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

SUMMARY

The HR Coordinator is responsible for supporting and executing human resources functions across Megawatt Construction to ensure efficient HR operations and a positive employee experience. This role assists with recruitment, onboarding, employee relations, compliance, recordkeeping, and HR administrative processes. The HR Coordinator plays a key role in maintaining accurate employee data, supporting workforce initiatives, and ensuring organizational compliance within a fast-paced construction environment.

ESSENTIAL FUNCTIONS

• HR Operations and Administrative Support: Assist in maintaining HR policies and procedures aligned with organizational goals and legal requirements. Support daily HR operations, including benefits administration, payroll coordination, employee file management, and data entry. Ensure employee records are accurate and maintained in compliance with federal, state, and local employment laws.

• Talent Acquisition and Onboarding Support: Coordinate recruitment activities, including posting job openings, screening resumes, scheduling interviews, conducting reference checks, and preparing offer letters. Facilitate pre-employment processes and assist with new hire onboarding to ensure a smooth and compliant transition into Megawatt Construction.

• Employee Relations and Engagement: Serve as a point of contact for employee questions regarding HR policies, benefits, and procedures. Support employee relations efforts by documenting concerns, assisting with investigations as directed, and promoting a positive and respectful workplace culture.

• Performance Management Support: Assist with performance review administration by tracking deadlines, maintaining documentation, and supporting managers in the completion of evaluations. Coordinate training sessions and maintain records of employee development activities.

• Compliance and Recordkeeping: Maintain confidential employee records and ensure compliance with applicable employment laws and company policies. Assist with audits, reporting requirements, and regulatory documentation, including I-9 verification and EEO reporting.

• HR Systems and Technology Support: Utilize HRIS platforms to maintain accurate employee data, generate reports, and support HR analytics. Provide basic support to employees and managers on HR systems and escalate issues as needed.

• Quality Assurance and Continuous Improvement: Monitor HR processes to ensure accuracy and efficiency. Identify opportunities for process improvements and support initiatives that enhance the overall employee experience.

POSITION REQUIREMENTS

• Experience: Minimum of 2–3 years of experience in human resources or administrative support, preferably within the construction or related industry. Experience supporting recruitment, onboarding, and HR recordkeeping functions.

• Technical Expertise: Proficiency in HRIS platforms (e.g., ADP, Workday, BambooHR) and Microsoft Office Suite. Working knowledge of employment law fundamentals and HR best practices. Strong organizational skills with attention to detail and accuracy.

• Communication Skills: Strong verbal and written communication skills. Ability to interact professionally with employees at all levels of the organization. Demonstrated customer service mindset and ability to handle sensitive information with discretion.

• Organizational and Time Management Skills: Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment. Strong problem-solving skills and ability to adapt to changing business needs.

EDUCATION AND EXPERIENCE

• Education: Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. HR certification (PHR, SHRM-CP) preferred

• Experience: A minimum of 5 years of progressive experience in human resources management, with demonstrated leadership in both strategic planning and day-to-day HR operations.

Location: Onsite in Charlotte, NC with travel to other locations

Our client, a well-established and rapidly growing construction and infrastructure services organization, is seeking a Director of Human Resources to lead and modernize the HR function across a multi-location, field-based operating environment.

This is a strategic and hands-on leadership role supporting an organization operating at a significant revenue scale. The Director of HR will partner closely with executive leadership to align people strategy with operational performance, workforce scalability, and long-term growth objectives.

Position Overview:

The Director of Human Resources will serve as the senior HR leader across the enterprise, supporting executive leadership, operations teams, and field personnel. This individual will be responsible for building scalable people infrastructure, strengthening leadership capability, and ensuring HR processes align with a fast-paced, decentralized operating model.

This role requires a balance of strategic leadership and operational execution in a construction or field-based environment.

Key Responsibilities

• Develop, implement, and maintain people strategies that position the organization as an employer of choice
• Lead talent acquisition efforts, including managing outside recruiters, conducting initial evaluations, coordinating interviews, and extending offers
• Oversee workforce development initiatives, including training, Individual Development Plans, and performance reviews
• Drive employee engagement initiatives, including rewards, retention strategies, and programs fostering high performance, teamwork, appreciation, and safety
• Manage intern recruiting and university sourcing efforts, including targeted conversion of interns to full-time employees
• Ensure effective onboarding processes in collaboration with executive leadership
• Oversee compensation, benefits administration, and related renewals and enrollments
• Maintain HR policies and the Employee Handbook while ensuring compliance with federal, state, and local legal requirements
• Advise leadership on employee relations, dispute resolution, and mentor/protégé program management
• Assist executive leadership and the Board with corporate culture initiatives and support finance leadership with ESOP Trust reporting requirements

Absolute Minimum Qualifications

• Bachelor’s degree required (HR, Business, or related field preferred)
• 10+ years of progressive Human Resources leadership experience
• Experience serving as the senior HR leader reporting directly to a CEO or equivalent
• Experience within a company of $100M+ in revenue
• Experience supporting a multi-location organization and 150+ employee population
• Experience overseeing recruiting, performance management, and multi-state HR compliance

Preferred

• MBA Preferred

This is an opportunity to shape the people strategy of a growing, performance-driven organization with strong executive visibility and long-term impact.

Job Summary Statement:

The Human Resources Administrator will provide comprehensive support to ensure the smooth and efficient operation of our human resources function. This role involves handling a variety of administrative tasks, including data entry, employee communications, recruitment, maintaining records, customer/employee interface, and facilitating processes for employees. The HR Administrator will be bilingual, detail oriented, organized, reliable, and capable of working in a fast-paced environment.

Essential Job Duties and Responsibilities:

• Provides administrative assistance to the HR team, including scheduling interviews, processing employee onboarding and offboarding, and maintaining HR records and files.
• Maintains accurate and up-to-date employee records, including personal details, employment history, and compliance documents. Ensures confidentiality and data protection.
• Assists with HRIS Data Entry including entry of new hires, data changes and auditing of team members’ entry.
• Assists Payroll with timesheet review to ensure accuracy of timekeeping and communicate with supervisors regarding timesheet discrepancies.
• Facilitates the onboarding process for new hires, including preparing orientation materials, arranging training sessions, and ensuring all required documentation is completed. Supports offboarding processes for departing employees.
• Assists in ensuring compliance with labor laws, company policies, and regulatory requirements.
• Supports the administration of employee benefits programs, including health insurance, retirement plans, and other perks. Assists with benefits enrollment and updates.
• Assists in organizing and coordinating training programs, workshops, and development initiatives. Maintain training records and track employee progress.
• Prepares and maintains various HR reports, metrics, and documentation as needed. Ensure accuracy and timely submission of reports to management.
• Performs general administrative tasks such as reception, managing phone calls, handling correspondence, and maintaining office supplies.

• Coordinates and schedules appointments, meetings, and events. Organize travel arrangements and prepare itineraries for executives and staff as needed.
• Serves as a point of contact for internal and external communications. Handles inquiries and requests with confidentiality, professionalism and efficiency.
• Supports special projects and tasks assigned by management, including process improvements and event planning.
• Other duties as assigned.

Minimum Requirements and Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree in business administration or a related field preferred.
• Proven experience (2+ years) in an administrative or office support role, preferably in a human resources department in a manufacturing or industrial setting.
• Experience working with a payroll/HRIS system (UKG Ready preferred).
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with office equipment and software.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and accuracy.
• Effective communication skills, both written and verbal, with a professional demeanor.
• Bilingual English/Spanish required.
• Ability to work independently as well as collaboratively within a team environment.
• Demonstrated problem-solving skills and a proactive approach to tasks and challenges.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Reporting into the Senior Vice President, Corporate Human Resources, the Assistant Vice President, HR Business Partner will provide thought leadership, strategic counsel, advisory and consultative services to business leaders across the corporate organizations, both domestically and internationally, as appropriate.

Responsibilities:

• Contributes to the business strategy by helping business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures and processes
• Focused on identifying and implementing strategic talent solutions in support of evolving corporate organizations; ensuring the overall organization and culture are designed around strategic talent pipeline with a heavy focus on talent development, succession planning, and a culture of inclusion
• Model and build leadership capability at the team and individual level, inclusive of providing high level coaching and counsel to those leaders
• Reviews and benchmarks the internal and external environment to improve the HR practices and identify new opportunities where HR can add value to the business
• The AVP HRBP will collaborate with peers and team and leverage HR’s Centers of Expertise (COE’s) and the HR Operations Support Center for business solutions, guiding the acquisition, staffing, development, and retention of TJX Associates
• Manages and directs the work of more than three full-time Associates. Interviews and recommends the hiring of associates. Evaluates associate performance, recognizing Associates through reward and discipline. Recommends career development and termination of associates. Oversees ongoing functional training of Associates.

Requirements:

• Minimum of 10 to 15 years of related HR business and management experience with experience developing and implementing strategic talent initiatives
• Bachelor’s Degree or equivalent job experience
• Track record of solving complex organizational talent related challenges
• Experience with change management and leading organizational change
• Demonstrated agility in learning and adapting strategies to market realities
• Facilitates effective workforce planning to identify the capacity and capability of the organization to deliver its short and long-term objectives
• Accountable for assessing and developing talent across the department including building a diversified talent pool to fill key current and future positions and ensuring development plans that support Associate growth and development
• Mentors the team on relationship management and business sense and influences and generates innovative business ideas
• Act as a collaborative partner with leaders and positively influences management
• Strong demonstrated leadership presence
• Ability to use HR reporting and analytics to generate insights and present findings back to the business
• Demonstrated understanding of project management principles with experience in leading and/ or partnering on large-scale organization change efforts
• Basic knowledge and use of Microsoft; Word, Excel, PowerPoint, Teams
• Progressive knowledge of Human Resources
• Collaboration & Influencing skills
• Strategic prioritization & planning skills
• Ability to build and develop highly effective teams
• Ability to analyze and interpret financial reports
• Coaching, mentoring, providing counsel and guidance

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Become the Heartbeat of Our Team: Human Resources Coordinator at Diversicare of Hutchinson in Hutchinson, KS!

Are you a people-focused HR professional ready to make a real difference? At Diversicare, we're not just filling positions; we're building a community. We're looking for a passionate and detail-oriented Human Resources Coordinator to be the driving force behind our talent, culture, and operational excellence. If you thrive in a dynamic environment and believe in the power of a positive workplace, your journey starts here.

Why You'll Love Being Part of Diversicare:

• Shape Our Future: Your work directly impacts our growth and success. You'll be a key player in shaping our HR strategies and initiatives.
• Live Our Values: Join a team where respect, compassion, and integrity aren't just words—they're how we operate every day.
• Invest in Your Growth: We offer a comprehensive benefits package, including medical, dental, vision, 401k, tuition reimbursement, and generous PTO, because we believe in investing in our people.
• Make a Meaningful Impact: From onboarding new talent to fostering a vibrant culture, you'll see the direct results of your contributions.

Your Mission: To Empower and Elevate Our Team

1. Building Our Dream Team (Talent Acquisition):

• Be the talent scout who finds the perfect fit, managing the full recruitment cycle from start to finish.
• Forge connections with local schools and organizations, creating a pipeline of future stars.
• Master our applicant tracking systems to streamline the hiring process and create a smooth candidate experience.
• Craft a welcoming onboarding experience that sets our new team members up for success.
• Anticipate staffing needs by leveraging Workforce Management reports.

2. Ensuring Smooth Operations (Payroll and Benefits):

• Be the payroll superhero, ensuring accurate and timely compensation for our team.
• Become a pro at navigating UKG/UltiPro, managing employee records and handling all payroll-related tasks.
• Be the go-to expert on HR, benefits, and payroll policies, providing clear guidance and support.
• Manage leaves of absence, including FMLA, with empathy and efficiency.
• Maintain wage scale adherence, and act as workers compensation liaison.

3. Cultivating Growth (Performance Management):

• Play a vital role in our performance review process, helping our team members reach their full potential.
• Maintain meticulous personnel records, ensuring compliance and accuracy.
• Deliver engaging training sessions on HR policies, empowering our team with knowledge.
• Gather and analyze team member feedback through surveys to drive positive change.

4. Championing Our Culture (Culture and Engagement):

• Be a culture ambassador, fostering a positive and inclusive work environment.
• Lead the "Make Your Mark" committee, creating initiatives that boost morale and engagement.
• Be a trusted resource for our team, providing open-door support and resolving issues with care.
• Ensure legal postings are up to date.

What You Bring to the Table:

• Bachelor’s degree or equivalent experience in Human Resources.
• 1-3 years of HR experience, with a focus on recruitment, onboarding, and applicant tracking.
• Proven payroll processing expertise and familiarity with timekeeping systems.
• Proficiency in UKG/UltiPro is essential.
• A solid understanding of HR compliance and regulations.
• Exceptional communication, organizational, and interpersonal skills.
• A passion for people.

ERP Manager (Microsoft Dynamics 365 Business Central)

Location: Torrance, CA (Hybrid work environment)

Employment Type: Full-time

Salary Range: $90,000 – $110,000 annually (commensurate with experience)

Work Authorization: Must be authorized to work in the U.S. without sponsorship.

Position Overview

We are seeking an experienced ERP Manager to lead ERP implementation initiatives while also supporting presales activities and business development efforts. This role combines project management, functional leadership, client-facing presales support, and strategic system planning. The ERP Manager will work closely with executive leadership, sales teams, offshore engineering teams, and clients to design ERP solutions that align with operational and financial objectives. This role also requires occasional travel to client sites to support implementation activities, user testing, and training.

Key Responsibilities

1. Project Leadership & Delivery

· Lead full-cycle ERP implementation projects from discovery to go-live and post-launch support

· Develop and manage project plans, budgets, and resource allocations

· Manage risks, scope, and client expectations

· Ensure on-time and on-budget project delivery

· Coordinate with offshore engineering teams to optimize task allocation and maintain development quality

2. Presales & Solution Consulting

· Participate in client discovery meetings and requirements workshops

· Provide solution design support during proposal development

· Prepare high-level solution architecture and implementation approaches

· Estimate project scope, timelines, and resource requirements

· Support RFP/RFI responses and client presentations

· Partner with Sales to help close ERP-related opportunities

3. Business & Functional Leadership

· Translate business requirements into functional ERP configurations

· Advise clients on best practices in Finance, Sales, Purchasing, and Inventory processes

· Identify opportunities for automation and operational efficiency

· Align ERP capabilities with financial reporting and management needs

4. Team & Executive review Management

· Supervise internal ERP consultants and coordinate with external vendors

· Work with global/HQ teams on cross-border ERP initiatives

· Collaborate with offshore engineers to ensure efficient delivery and consistent implementation quality

· Mentor junior consultants and build internal ERP capabilities

· Communicate effectively with executive leadership and department heads

5. Governance & Continuous Improvement

· Support user acceptance testing (UAT) and implementation readiness

· Provide client training and guidance to ensure successful system adoption

· Travel to client sites when needed to assist with testing, training, and implementation support

· Establish ERP governance and documentation standards

· Monitor system performance and recommend enhancements

· Drive adoption of Microsoft ecosystem tools (Power Platform, reporting tools, etc.)

Required Qualifications

· 5+ years of ERP implementation experience

· 2+ years of project leadership or PM experience

· Experience participating in presales or solution consulting activities

· Strong experience with Microsoft Dynamics 365 Business Central preferred

· Solid understanding of Finance, Accounting, Sales, Purchasing, and Inventory processes

· Experience preparing project estimates and implementation plans

· Experience collaborating with offshore or distributed engineering teams

· Willingness to travel to client sites for testing support and user training when needed

· Excellent client-facing communication skills

· Business-level Japanese proficiency (日常会話レベル以上)

· Must be authorized to work in the U.S. without sponsorship

· Must be available for hybrid work

Preferred Qualifications

· Experience in IT services or ERP consulting firms

· Experience supporting Japanese subsidiaries in the U.S.

· Familiarity with Microsoft Power Platform

· PMP certification or equivalent

· Experience in manufacturing or distribution environments

Number of Openings

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position has designated lending authority and is responsible for reviewing Consumer loans for compliance.

Essential Responsibilities:

• Review Consumer loans via the Consumer LOS for quality assurance, adherence to compliance policies, regulatory polices (such as Fair Lending) underwriting, policies, and documentation requirements
• Review Consumer loans (including bank-wide employee loans) via the various Consumer loan platforms
• Perform credit analysis and investigations as outlined in bank policy and procedures
• Communicate loan decisions to customers in a timely manner
• Review exceptions and collaborate with supervisor and/or management to resolve
• Assist Supervisor(s) with testing loan system updates
• Assist Supervisors(s) with daily operations as they pertain to Direct Lending
• Assist Supervisor(s) with updating procedures as needed
• Provide periodic reports to Supervisor(s) and/or management
• Provide quality service to customers (internal and external), coworkers and management
• Comply with operating policies and procedures to maintain adequate controls and to ensure the Bank's adherence to outside regulatory agencies
• Assist with and absorb additional Direct Lending related functions resulting from a merger/acquisition
• Actively cross-sell other bank loan and deposit products
• Perform other duties as assigned or directed
• Maintain proficient knowledge of laws and regulations; demonstrate ongoing compliance with all laws and regulations applicable to position; ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely manner

Ancillary Duties:

• May travel throughout branch network
• As an integral member of the Direct Lending Department, this position is responsible to assist the department, as well as the Bank, in achieving their goals

Education, Training and Requirements:

• High School Diploma or GED required
• Associates degree in a related field of study strongly preferred
• May be required to work nights, weekends and holidays
• Valid driver's license
• All applicants must be 18 years of age or older.

Skills:

• Keen attention to detail
• Proficient reading, writing, grammar and mathematical skills
• Proficient interpersonal relations and communicative skills
• Adaptable
• Flexible and understanding of change
• Positive attitude with lever-headed approach
• Creative thinker
• Collaborative
• Team player
• Good work ethic
• Ability to manage responsibilities well
• Able to maintain focus within an open floor plan office setting consisting of simultaneous professional conversations

Experience:

• Minimum of two (2) years' experience in a related field required
• Minimum of one (1) year of lending or underwriting experience highly preferred.

Hours: 40 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position is responsible for collecting delinquent loan accounts following standard policies and procedure while working under general supervision. Collector interacts with employees within Collections and other departments as well as branches to provide quality service, solve problems, and achieve goals.

Essential Responsibilities:

• Prioritize delinquent accounts and determine the most efficient contact method. Discuss account with customers, secure payment or set up payment arrangements as necessary.
• Coordinate with branches and loan officers to solve account problems and achieve goals.
• Review payment histories to ensure payments are correctly posted and generate PC forms to correct errors as needed.
• Perform research as necessary to locate valid phone numbers/addresses for customers.
• Identify accounts to be sent collection correspondence, generate form letters verifying accuracy of details, mail and note customer accounts.
• Process phone payments for delinquent customers using available technology.
• Handle incoming calls from the call queue and assist customers as appropriate.
• Cooperate with Collections Team to achieve department goals.
• Investigate and follow through on promised payments.
• Review and waive late charges on installment loans as needed.

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Ancillary Duties:

As an integral member of the Collections Department, this position is also responsible to provide assistance wherever necessary to help the Collections Department and the Bank in achieving their annual goals.

Education, Training and Requirements:

• High school diploma or equivalent required.
• All applicants must be 18 years of age or older.

Skills:

• Strong attention to detail, ability to multi-task and to work under pressure in a time sensitive environment.
• Strong typing and computer skills specifically with Microsoft Word and Excel required.
• Excellent customer service and communication skills and moderate writing skills are necessary.

Experience:

• Two (2) years collection/banking or equivalent experience preferred.

Hours: 40 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.