Resolute Wave Inc Jobs in Usa

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Praxair Distribution, Inc Hiring Event! On-The-Spot Job Offers! Warehouse Associates & Class A or B CDL Drivers!

Salary not disclosed

Liverpool, NY 2 days ago

Looking for a career with a great company? We have opportunities available in Liverpool, NY for Truck Drivers and Warehouse Associates.

Attend our hiring event where well provide you with information about our team and the open positions below.

Our leadership team looks forward to meeting you!

When: October 12th, 10am - 5pm

Where: 4560 Morgan Place

Liverpool, New York 60;13090

What we offer:

Competitive pay

Comprehensive benefit plan (medical, dental, vision, short/long term disability, life insurance and more)

Retirement benefits

Paid time off (vacation, holidays, PTO and sick)

Employee Discount Programs

Paid training

Opportunities for growth and career advancement

We have the following positions available:

Class A or B CDL Truck Driver (Home Nightly) - $21.00/hr with a $5,000 Sign-on Bonus ($3,000 payable at 90 days and $2,000 at 1 year).

- Responsible for safely and efficiently operating a vehicle to deliver hardgoods, compressed cylinders, and associated products.

Cylinder Processor (Warehouse Associate) - $20.00/hr

- Responsible for performing duties associated with filling, labeling & preparing low pressure packaged gas cylinders and maintaining the cryogenic liquid filling system.

Praxair Distribution, Inc., a Linde Company, Praxair Distribution, Inc. is the worlds largest industrial gas company. We take pride in making our plant more productive with products, services and technologies that include high-performance surface coatings as well as specialty, medical, and process gases. For more information, please visit us at the job fair or at 60; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Not Specified

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Resolution Specialist Lead

✦ New

🏢 Gifthealth

Salary not disclosed

Columbus, OH 1 day ago

Resolution Specialist Lead

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Resolution Specialist Lead at Gifthealth is a key member of the Patient Support team, responsible for guiding the day-to-day activities of the Resolution Specialists. This role supports a high-functioning, service-focused team that manages complex patient concerns and escalations. The Lead plays a critical role in improving team performance, optimizing workflows, and ensuring exceptional patient experiences.

Key Responsibilities

Team Leadership & Coaching:

Provide daily guidance and mentorship to the Resolution Specialist Call Center Team.
Support team development through hands-on coaching, training, and feedback.
Monitor performance metrics (e.g., call handling time, resolution quality, and accuracy) and conduct regular reviews with staff.
Support onboarding and ongoing training for new and existing team members.

Escalation Management:

Act as the primary point of contact for high-priority or sensitive patient escalations.
Coordinate with internal teamsincluding pharmacy operations, fulfillment, and customer serviceto drive resolution.
Develop and implement scalable protocols for efficient handling of escalations.

Continuous Process Improvement:

Analyze escalation and resolution trends to identify workflow gaps and training opportunities.
Collaborate cross-functionally to implement improvements that reduce recurrence of issues.
Maintain up-to-date documentation on processes and workflows to promote consistency and transparency.
Actively participate in strategic planning around team growth, support tools, and operational efficiency.

Compliance & Reporting:

Ensure all patient communications are compliant with HIPAA and other applicable regulations.
Track and report escalation data and resolution outcomes for leadership and quality assurance review.
Participate in audits and ensure readiness for compliance reviews.

Qualifications

Education: Bachelor's degree in Healthcare Administration, Business, or a related field (or equivalent work experience).
Minimum 3 years in a patient support or customer service role, with at least 1 year of supervisory or team lead experience.
Proven ability to manage and resolve complex patient or customer issues.
Strong interpersonal, communication, and organizational skills.
Proficiency with Zendesk, CRM tools, Microsoft Office Suite; knowledge of pharmacy systems is a plus.
Familiarity with healthcare or pharmacy operations and compliance is highly desirable.

Work Environment

Location: Hybrid in Columbus, OH
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with your team, department, or leadership to ensure alignment.

Key Essential Functions

Must be able to sit for extended periods of time while working, with periodic standing or movement as needed.
Must be able to perform repetitive motions for the duration of a shift, including typing, using a mouse, and operating a telephone or headset.
Must be able to view a computer screen for extended periods of time and accurately read information.
Must be able to communicate clearly and professionally via phone, email, and chat for most of the workday.
Must be able to handle multiple tasks simultaneously, including navigating multiple systems while speaking with customers.
Must be able to work onsite for all scheduled shifts, including assigned hours, overtime, or adjusted schedules as business needs require.

Employment Classification

Status: Full-time FLSA: Non-exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

permanent

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Research & Resolution Consultant

✦ New

🏢 Massmutual

Salary not disclosed

Atlanta, GA 1 day ago

The Opportunity

We’re looking for a detail oriented, self-motivated individual to join our growing team as a Research & Resolution Consultant. As a Research & Resolution Consultant you’ll be responsible for managing a workload of different cases that will require research and problem solving to determine if the client was harmed by the error and what course of action can be taken to make the client whole. We support many organizations across the firm as well as other areas in MassMutual that will require effective communication as some cases will involve upper level management both at the Home Office as well as in the field. This is a fast-paced environment as we deal with time sensitive issues that require immediate attention.

The Team

We are a team with a unique opportunity given we see any and all operation errors that has a direct impact on the end client. On multiple occasions we have identified a process gap through trending of cases and worked with the team who owns the process, to update the workflow to fill the gap. We have people from many backgrounds and encourage out of the box thinking to come to a solution to each case. As a team, we pride ourselves in creating the best service experience possible in order to repair the relationship between client, rep, and MMLIS by getting to the root cause of the error that took place to fix anything that went wrong and make sure the account is in good standing for the future.

The Impact

As a Research & Resolution Consultant, your responsibilities will include, but not be limited to the following:

Performing research and analysis to support business operations and present finding to managers
Develop solutions through root-cause analysis of complex issues and escalations related to Broker/Dealer business
Identify opportunity to enhance and update workflows, procedures, and policies and determine best practices with some direction
Make level appropriate decisions while weighing business risk and customer service, and document justification of exception processing
Utilize problem solving toolkit to identify trending and demonstrate the ability to provide countermeasures to enhance the client experience and integrate the ease of doing business philosophy into operations
Analyze trading activity of registered representatives through research and execution of trades to correct errors made by registered representatives and internal business partners
Work with legal and compliance, peers, management to carryout processing of legal orders and regulatory requests, and Customer Relations requests on customer complaints

The Minimum Qualifications

HS Diploma or equivalent
3+ year MMLIS experience and / or 5+ years' financial services experience
Series 7 & 24 required at time of application
1+ year experience with Microsoft Office Suite
Candidates residing within 50 miles of MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the office

The Ideal Qualifications

Bachelor’s Degree
7+ years of financial services industry experience
Highly collaborative team player with extraordinary attention to detail

What to Expect as Part of MassMutual and the Team

Regular meetings with the Research & Resolution Team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-DK1

#LI-REMOTE

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

permanent

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Account Resolution Representative

🏢 Covista

Salary not disclosed

Lisle, IL 2 days ago

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit and follow us on LinkedIn, Instagram and YouTube.

Job Description

Reporting directly to the Manager of Student Accounts in a fast paced and goal-oriented contact center environment, this role is responsible for assisting in student success through proactive and accurate account assessment and student assistance on past due balances for inactive students. This position manages a portfolio of multiple institutions under Financial Account Management. Colleague participates in servicing out of school student accounts, negotiating mutually acceptable payment plans and performing delinquency management on an assigned portfolio of accounts. Ensures that all students have the appropriate guidance to make informed financial decisions to resolve outstanding balances on their account and provides accurate information for students looking to resume. Ensures team members are identifying trends and providing a thorough, holistic customer experience to internal and external customers. Works closely with academic partners and other departments to research and resolve any student issues. This colleague is charged with being a role model for the organization Covista values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.

Responsibilities

Manage a portfolio of assigned student accounts, some of which may be complicated or unique, to ensure payment is received; this may include research, validating data and postings in student ledgers, and/or working with other departments to ensure accuracy of accounts following account(s) through resolution.

Collect payments on open receivable balances in a timely manner; this includes making outbound phone calls and taking inbound calls as well as responding to emails and Salesforce cases timely.

Negotiate mutually acceptable payment plans with students in accordance to policy.

Accountable to reduce delinquency for all assigned accounts to reduce bad debt.

Deliver on expected department goals and activity metrics.

Establish and maintain an effective, collaborative and cooperative working relationships with stakeholders, other departments and functional areas to deliver optimal results.

Provide exceptional customer care to students and colleagues by accepting ownership of issues and questions by completing research, identifying solutions and bringing matters to a satisfactory resolution.

Function as the point of contact for escalated student issues. Expected to research, identify solutions and bring accounts to a satisfactory resolution with students.

Ensures compliance with all SOX controls, quality assurance, regulations and internal policies and procedures.

Demonstrates and communicates current, detailed and accuracy of University withdrawal policies including the understanding of postings in ledgers for Title IV, Grants, Military/Veteran’s Affairs, and international and domestic procedure and policies to prospective return students, and non-returning students. Communicates these policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.

Identifies solutions for continuous improvement to existing processes and actively participates in UAT and the roll-out and execution of process changes.

Attends team meetings, meetings with stakeholders and contributes to organizational committees.

Performs other duties as assigned

Complies with all policies and standards

Qualifications

High School Diploma Required or Bachelor's Degree Some college preferred.
1+ year experience in consumer collections Required.
Knowledgeable in collections regulations, laws and associated processing procedures, required.
Excellent, customer service, organizational, critical thinking, communication, and time management skills.
Effective inter/intra-departmental verbal and written communication skills.
Ability to work independently as well as function as part of a team.
Computer skills in Microsoft Office products, student accounts systems and internet applications.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.00 and $23.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

For more information related to our benefits please visit:

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Not Specified

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Inventory Resolutions Specialist

🏢 Collette

Salary not disclosed

Pawtucket, RI 3 days ago

Collette is seeking an Inventory Resolutions Specialist to join our Worldwide Operations Team. This is a hybrid role based at headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Inventory Resolutions Specialist is responsible for resolving escalated and complex Inventory related customer requests including but not limited to waitlists, consolidated departures, group inclusion requests or other items that affect the tour. Key areas of focus are on monitoring and ensuring quick turnaround of requests to meet KPI goals, providing exemplary service to travelers and travel professionals, being creative and an out-of-the-box thinker to meet customer needs and having excellent verbal and written communication and persuasion skills to achieve positive outcomes.

Primary Functions:

Collaborate with the Inventory Specialists, air, logistics and product team to resolve oversold situations
Creatively resolve and deescalate Inventory customer challenges
Contact travel professionals and direct guests related to inventory consolidation or vendor/waitlist departure date changes
Work with the Inventory Management team to strategically identify creative solutions and implement them
Successfully rebook travelers impacted by changes/consolidation – hitting key KPI goals
Evaluate and process group allotment increases in a timely manner in accordance with set KPI’s
Effectively communicate, negotiate and persuade key vendors to increase allotments to meet client needs
Utilize persuasion and communication skills to influence customer and vendor outcomes
Regularly communicate with inside and outside sales team
Liaison with Group Inventory Operations to quickly make promotional materials available inclusive of additional components being added
Review and act as the lead for the intake of complicated inventory requests of inclusions, back-to-back tours and other components ensuring quick turnaround
Ensure turnaround time for various customer questions and requests meet or exceed key KPI goals
Identify and strategize resolutions to improve turnaround time on key customer requests
Build relationships and collaborate with other internal teams to plan for and resolve oversold situations
Track and report progress to internal stakeholders using key account metrics
Participates in special projects or other items as assigned

Knowledge and Skills:

Excellent telephone and communication skills
Strong Relationship and networking skills
Ability to negotiate with customers and vendors for mutually beneficial outcomes
Ability to handle escalated conversations
Strong customer service skills
Strong attention to detail
Strong interpersonal skills, self-starter and self-motivated
Willingness to benefit from coaching and guidance
Ability to prioritize and deliver on multiple priorities
Desire to continually learn and improve

Compensation & Benefits

We believe in taking care of our team—inside and outside of work.

The pay range for this position is $19 - $23 per hour.

What We Offer:

Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
Time Off: Generous PTO, paid holidays, and your birthday!
Volunteer Time: Paid hours to give back to causes you care about
Financial Security: 401(k) with company match
Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
Career Growth: Tuition reimbursement to help you level up your skills
Exclusive travel discounts, incentives and more!

Not Specified

Senior Personal Property Adjuster - Field - Empower military families through expert claims resolution (PHILADELPHIA)

🏢 Usaa

Salary not disclosed

Philadelphia, PA 4 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.

Field Property Adjusters focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

We have a positions available for an experienced Senior Field Property Adjusters with large loss specializing in Contents for the Philadelphia, PA area.

This is a field-based role for Philadelphia, PA. Also, candidate has to live withing 1 hour from the international airport. Candidates currently living in this location or willing to self-relocate are encouraged to apply.

What you'll do:

Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
Serves as an informal resource for team members.
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures..

What you have:

High School Diploma or General Equivalency Diploma.
2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
Developing knowledge of residential construction.
Working knowledge of estimating losses using Xactimate or similar tools and platforms.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

Prior experience adjusting property claims using virtual technologies such as ClaimsXperience.
Prior advanced knowledge of Xactcontents.
Prior experience handling Contents only in higher severity/complex Large Loss claims
Bachelor’s degree
Industry designations such as CPCU, AIC, SCLA
Currently reside within or have the ability to self-relocate within 1 hour driving distance from Philadelphia, PA International Airport
Currently hold an active Adjuster License
US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590.00 - $121,530.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Not Specified

Claims Resolution Specialist (CHESAPEAKE)

🏢 Usaa

Salary not disclosed

Chesapeake, VA 4 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

This is an experienced desk based Property Adjuster role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.
Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

High School Diploma or General Equivalency Diploma.
1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims
Knowledge of estimating losses using Xactimate or similar tools and platforms.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.
Ability to prioritize and multi-task, including navigating through multiple business applications.
May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

1+ years relevant property adjusting claims of moderate complexity
Experience desk adjusting residential property claims to include water, roof, and personal property
File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement)
Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta)
Currently hold an active P&C Adjuster license
Experience working directly for a standard insurance carrier
Experience in a all center environment
US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $57,970 - $97,820.